fido/content on false false [Cookie] = [dtCookie=67475190A5536323F45D1753FFC7CA36] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1250306868] [True-Client-IP] = [54.163.19.57] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;1531005351;211993409;2;1531005351;211993409;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.163.19.57, 184.51.35.242] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.163.19.57, 184.51.35.242] content privacy-faq en MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on 67475190A5536323F45D1753FFC7CA36 en

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=67475190A5536323F45D1753FFC7CA36] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1250306868] [True-Client-IP] = [54.163.19.57] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;1531005351;211993409;2;1531005351;211993409;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.163.19.57, 184.51.35.242] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.163.19.57, 184.51.35.242] content privacy-faq en on 67475190A5536323F45D1753FFC7CA36 en /default/main/internet/fido/WORKAREA/common en_US jbemo2rw 2018-01-05 11:10:35 true site/support jbemo2rw templatedata/site/support/data/billing-account/privacy-faq 1516304503 2018-01-31 09:18:14 /default/main/internet/fido/STAGING /default/main/internet/fido privacy-faq 1516304535145 2018-01-31 09:18:14 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/privacy-faq templatedata/site/support/data/billing-account/privacy-faq 1 true privacy-faq ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted customer faqs 1515168315101 Privacy FAQs | Help & Support | Fido See how Fido is committed to protecting the privacy of our customers’ personal information with these frequently asked questions. Fido privacy FAQs <h3>Introduction</h3> <p>At Fido, we are committed to protecting the privacy of our customers&rsquo; personal information. We take all reasonable steps to ensure that this information is safe and secure, including putting in place rigorous policies and procedures to fully comply with all Canadian privacy laws and regulations.</p> <p>Fido&rsquo;s privacy policy may be updated in the future if there are any changes to the regulatory framework.</p> <p><strong>Who does the Fido Privacy Policy apply to?</strong></p> <p>All customers of Fido, operated by Rogers Communications Canada Inc. which is referred to here as Fido.</p> <p><strong>What is personal information?</strong></p> <p>Personal information is information collected by Fido about an identifiable individual, but does not include aggregated information that cannot be associated with a specific individual.</p> <h3>Principle 1 &ndash; Accountability</h3> <div class="faq-container"> <div class="faq-question"> <h4>How can I get more information about how Fido handles my personal information?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Fido&rsquo;s privacy practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and where applicable with the privacy rules established by the Canadian Radio-television and Telecommunications Commission (CRTC). Our corporate and online Privacy Policies are available at <a rel="noopener" href="http://www.fido.ca/consumer/terms/privacy-policy" target="_blank">http://www.fido.ca/consumer/terms/privacy-policy</a>. We also review our privacy policies and practices on a regular basis to ensure they remain current and meet our customers&rsquo; expectations. Additionally, Fido&rsquo;s employees receive privacy training and must comply with Fido&rsquo;s privacy practices as a condition of employment.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Who is responsible for Fido&rsquo;s privacy policy?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Rogers has appointed a Chief Privacy Officer (CPO) who oversees privacy compliance for the Rogers Group of Companies including Fido. The CPO has a team that takes responsibility for the day-to-day compliance with PIPEDA, including the collection, use, and disclosure of personal information.</p> </div> </div> </div> <h3>Principle 2 &ndash; Identifying Purposes</h3> <div class="faq-container"> <div class="faq-question"> <h4>What type of personal information about me does Fido collect?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Personal and account information for our customers may include, but is not limited to name, email address, mailing address, phone number, payment information, date of birth, telephone numbers you placed calls to or received calls from, location information, and any recorded complaints.</p> <p>Fido may also collect network data about you, your devices, and your use of those devices on our network.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Why does Fido collect my personal information?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Your relationship with Fido means that we collect and use account and personal information about you. This information helps Fido manage our business operations for the following reasons:</p> <ul> <li>To deliver you the products and services you have purchased from us, and to bill you and collect payment for those products and services.</li> <li>To understand your needs and make customized information available regarding other products and services offered by Fido and our agents, dealers and related companies, or trusted third parties that may be of interest to you.</li> <li>To provide tailored service to you. For example, we may use account information about you to improve your interactions with us or provide a positive and personalized customer experience.</li> <li>To perform analytics, administer surveys, or request feedback to improve and manage our relationship with you.</li> <li>To ensure the Fido network is functioning and protect the integrity of our network.</li> <li>To comply with legal obligations and regulatory requirements.</li> </ul> <p>We will also collect information from third party credit agencies or other Rogers&rsquo; companies (of which Fido is part of) and affiliates, such as Rogers Bank, to fulfill any special offers; manage credit or other business risks; collect outstanding debt; or detect, prevent, manage, suppress, or investigate financial abuse, fraud or other unauthorized or illegal activity.</p> <p>We may also collect personal and account information about you to evaluate your eligibility for other products and services offered by Fido and the Rogers Group of Companies, and to assist other Rogers companies or affiliates such as Rogers Bank, to assess your eligibility for their products or services.</p> <p>We may also collect personal information about you for other purposes from time to time, or as permitted or required by law. We will always identify any additional purpose prior to or at the time of collection.</p> </div> </div> </div> <h3>Principle 3 &ndash; Consent</h3> <div class="faq-container"> <div class="faq-question"> <h4>How does Fido collect information about me, or obtain my consent to use or disclose that information?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Fido collects information about you primarily from you, but from time to time we may also collect information about you from third parties. For example, we may collect information about you from credit reporting agencies, those who you have authorized to disclosure your information to us, government agencies, or publicly available information or other public sources.</p> <p>We may also collect information from other Rogers&rsquo; companies, such as Rogers Bank.</p> <p>Your consent to the collection, use, or disclosure of your personal information may be implied or express. We may obtain your express consent to the collection, use, and disclose your information in one of the following ways:</p> <ul> <li>in writing</li> <li>by electronic confirmation via the internet</li> <li>verbally, where an audio recording of the consent is retained by us</li> <li>through other methods, as long as a record of your consent is created by you, by us, or by a third party acting on our behalf</li> </ul> <p>The choice to provide Fido with your consent to the collection, use, and disclosure of your personal and account information is always yours, however, your decision to withhold such consent may limit our ability to provide you with certain products, services, or offers.</p> </div> </div> </div> <h3>Principle 4 &ndash; Limiting Collection</h3> <div class="faq-container"> <div class="faq-question"> <h4>What types of personal information does Fido not collect?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>We do not collect and retain the following types of information:</p> <ul> <li>content of telephone conversations across our networks (other than recordings of calls made to our customer care centre, which are recorded for quality and training purposes)</li> <li>the content of your text, picture and video messages</li> <li>content of the applications you use</li> <li>websites visited or IP addresses</li> <li>internet search history</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Does Fido use cookies, web beacons, or other web technologies to collect information?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Yes, but we limit the types of technologies and the information such technologies will collect about you.</p> <p>For example, we may use your IP address to help diagnose problems with our server, to administer our websites, and to gather broad, aggregated demographic information about you. We may also store your IP address when you submit a transaction for validation and to protect against fraud. Our websites may use cookies to deliver content specific to your interests, to save your password, to find your account information in our database when you access a service so you do not need to log in at every visit.</p> </div> </div> </div> <h3>Principle 5 &ndash; Limiting Use, Disclosure, and Retention</h3> <div class="faq-container"> <div class="faq-question"> <h4>What can Fido do with my account and personal information?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Fido uses your personal and account information to fulfill the purpose for which it was collected.</p> <p>We will disclose information about your credit behaviour to credit reporting agencies or other parties collecting outstanding debt.</p> <p>Your personal and account information may also be shared with other Rogers&rsquo; companies or affiliates, such as Rogers Bank, in order for them to assess your eligibility for their products or services; to directly provide you offers about their products or services; to confirm or authenticate your identity and ensure they have your correct and up-to-date information; to manage credit risk or other business risk; to better understand your needs and to serve you better; to process any offers or loyalty credits; or to detect, prevent, manage, and investigate fraud or other unauthorized or illegal activity.</p> <p>We do not sell customer information to third parties, and will only disclose your personal information to organizations outside of Fido and the Rogers Group of Companies without your consent in the following limited circumstances:</p> <ul> <li>To a person who, in our reasonable judgement, is seeking the information as your agent.</li> <li>To another telephone company, when the information is required for the provision of home phone service and disclosure is made confidentially and only for that purpose.</li> <li>To a company involved in supplying phone or phone directory related services.</li> <li>To a service provider or other agent retained by us, such as a credit reporting agency, for account management, the collection of past due bills on your account, or to evaluate your credit history.</li> <li>To a service provider or third party that is performing administrative functions for us to manage or customer accounts or employee benefits and/or programs provided the information is used only for that purpose.</li> <li>To another organization for fraud prevention, detection, and investigation if seeking consent from you would compromise the investigation.</li> <li>To a law enforcement agency whenever we have reasonable grounds to believe that you have knowingly supplied us with false or misleading information or are otherwise involved in unlawful activities.</li> <li>To a public authority or agent of a public authority if, it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information.</li> <li>To a public authority or agent of a public authority, for emergency public alerting purposes, if a public authority has determined that there is an imminent or unfolding danger that threatens the life, health, or security of an individual and that the danger could be avoided or minimized by disclosure of the information.</li> <li>To assess a third party who may be interested in buying Fido&rsquo;s assets, and personal customer and/or employee information must be shared in order to assess the business transaction.</li> </ul> <p>We will disclose information about your credit behaviour to credit reporting agencies or parties collecting outstanding debt.</p> <p>Your personal and account information may also be shared with other Rogers&rsquo; companies or affiliates, such as Rogers Bank.</p> <p>We will not make any other disclosure of your personal information unless we have your consent or we are required to do so by law.</p> <p>We may also de-identify or anonymize information about our customers to identify trends, manage our business, develop statistical information, understand how we are performing, or develop relevant products services or offers. Use of de-identified information may also be shared with third parties for other analytical purposes. De-identified or anonymized information will not personally identify any individual and therefore is not subject to this policy.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Will Fido use my information for direct mailings or other communications?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Fido may send you information about other products or services that we, or our affiliates or partners, offer that may be of interest to you. If you do not want to receive such communications, all you have to do is tell us, either online or through a customer service representative. If you have given permission and change your mind, you can ask to be removed from future promotional communication from us.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>How long will Fido retain my personal information?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Fido will only retain your account or personal information for as long as necessary to fulfill the purpose we collected the information, or for sufficient time to allow you access to the information if it was used to make a decision about you or your account. Once we no longer require your account or personal information it will be destroyed or de-identified.</p> </div> </div> </div> <h3>Principle 6 &ndash; Accuracy</h3> <div class="faq-container"> <div class="faq-question"> <h4>What if I disagree with the accuracy of my personal information Fido has about me?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Fido ensures that customer information is accurate, complete and up to date. Customers can ask to review that information and have the opportunity to challenge its accuracy and completeness and request amendments, as appropriate, by contacting our Chief Privacy Officer.</p> </div> </div> </div> <h3>Principle 7 &ndash; Safeguards</h3> <div class="faq-container"> <div class="faq-question"> <h4>Where will my personal information be stored?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Account and personal information about our customers may be stored or processed in or outside Canada. The information will be protected with appropriate safeguards, but may be subject to the laws of the jurisdiction where it is held.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>How will Fido ensure my personal information is kept safe?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Fido has rigorous security and safeguard processes and procedures in place, to ensure that any account or personal information of our customers remains safe from theft, loss, or unauthorized access.</p> <p>For example, we use ID validation process as part of our ongoing corporate efforts to protect your personal information associated with your Fido account(s). By requesting information from you upfront (e.g. name, phone number and date of birth or other identification), Fido can confirm that we are in fact communicating with you or an authorized person to act on your behalf.</p> <p>Our processes assist in the prevention of any unauthorized access to your account information that may arise from attempts to commit fraud or identity theft. Fido may change this ID validation process from time to time as industry best practices evolve.</p> <p>The Chief Privacy Officer and delegates ensure that Fido is responsible for the personal information of our customers that is in our possession and control. We will ensure that there is a comparable level of protection for information that is processed for us by third parties.</p> </div> </div> </div> <h3>Principle 8 &ndash; Openness</h3> <div class="faq-container"> <div class="faq-question"> <h4>How can I get more information about how Fido handles my personal information?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer14" class="collapse"> <div class="faq-answer"> <p>Fido makes its privacy policy available online at <a href="http://www.fido.ca/consumer/terms/privacy-policy" target="_blank">http://www.fido.ca/consumer/terms/privacy-policy</a>. We have also appointed a Chief Privacy Officer who is accountable for our privacy policy and can be contacted if you have any questions, concerns, or complaints about how we collect, use, or disclose your personal information.</p> </div> </div> </div> <h3>Principle 9 &ndash; Individual Access</h3> <div class="faq-container"> <div class="faq-question"> <h4>How can I access my personal information that is retained by Fido?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer15" class="collapse"> <div class="faq-answer"> <p>You can access your personal information retained by us by contacting our CPO by email at <a href="mailto:privacy@rci.rogers.com">privacy@rci.rogers.com</a> or in writing at Chief Privacy Officer, Rogers Group of Companies, 333 Bloor St. E., Toronto, ON, M4W 1G9.</p> </div> </div> </div> <h3>Principle 10 &ndash; Challenging Compliance</h3> <div class="faq-container"> <div class="faq-question"> <h4>What are my options if I want more information about privacy?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer16" class="collapse"> <div class="faq-answer"> <p>The Office of the Privacy Commissioner of Canada oversees Fido&rsquo;s personal information handling practices. If your privacy concerns are not addressed to your satisfaction by Fido, you may contact the Office of the Privacy Commissioner of Canada for further guidance:</p> <ul> <li>Website: <a href="www.privcom.gc.ca" target="_blank">www.privcom.gc.ca</a></li> <li>By Phone: 1-800-282-1376 or 819-994-5444</li> <li>By Fax: 819-994-5424</li> <li>By TTY: 819-994-6591</li> </ul> </div> </div> </div> privacy policy privacy Protection de la vie privée : FAQ | Aide et soutien | Fido Voyez dans cette FAQ de quelle façon Fido s’engage à protéger la vie privée de ses clients. FAQ — Fido et la protection de la vie privée <h3>Introduction</h3> <p>Chez Fido, on s'engage &agrave; prot&eacute;ger la confidentialit&eacute; des renseignements personnels de nos clients. On prend toutes les mesures raisonnables pour assurer la confidentialit&eacute; de ces renseignements, notamment en mettant en place des politiques et des proc&eacute;dures rigoureuses afin de se conformer enti&egrave;rement &agrave; l&rsquo;ensemble des lois et des r&egrave;glements sur la protection de la vie priv&eacute;e au Canada.</p> <p>La Politique de protection de la vie priv&eacute;e de Fido sera mise &agrave; jour si des modifications sont apport&eacute;es au cadre r&eacute;glementaire.</p> <p><strong>&Agrave; qui s&rsquo;adresse la Politique de protection de la vie priv&eacute;e de Fido?</strong></p> <p>&Agrave; tous les clients de Fido, exploit&eacute; par Rogers Communications Canada Inc., ci-apr&egrave;s appel&eacute; &laquo; Fido &raquo;.</p> <p><strong>Qu'entend-on par renseignements personnels?</strong></p> <p>Les renseignements personnels sont de l&rsquo;information recueillie par Fido sur une personne identifiable, mais ne comprennent pas les renseignements regroup&eacute;s ne pouvant &ecirc;tre associ&eacute;s &agrave; une personne pr&eacute;cise.</p> <h3>Principe 1 : Responsabilit&eacute;</h3> <div class="faq-container"> <div class="faq-question"> <h4>Comment puis-je obtenir plus d&rsquo;information sur la fa&ccedil;on dont Fido traite mes renseignements personnels?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Les pratiques de protection de la vie priv&eacute;e de Fido sont r&eacute;gies par les dispositions de la Loi sur la protection des renseignements personnels et les documents &eacute;lectroniques (LPRPDE) et, l&agrave; o&ugrave; ils sont applicables, par les r&egrave;glements sur la protection de la vie priv&eacute;e &eacute;tablis par le Conseil de la radiodiffusion et des t&eacute;l&eacute;communications canadiennes (CRTC). Vous pouvez consulter nos politiques de protection de la vie priv&eacute;e en ligne &agrave; <a rel="noopener" href="http://www.fido.ca/consumer/terms/privacy-policy?setLanguage=fr" target="_blank">http://www.fido.ca/consumer/terms/privacy-policy?setLanguage=fr</a>. On r&eacute;vise aussi r&eacute;guli&egrave;rement nos politiques et pratiques en mati&egrave;re de protection de la vie priv&eacute;e afin d&rsquo;assurer qu&rsquo;elles demeurent &agrave; jour et r&eacute;pondent aux attentes de nos clients. De plus, les employ&eacute;s Fido suivent une formation sur la protection de la vie priv&eacute;e et doivent se conformer, &agrave; titre de condition d&rsquo;emploi, aux pratiques de protection de la vie priv&eacute;e de Fido.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Qui est responsable de la Politique de protection de la vie priv&eacute;e de Fido?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Rogers a nomm&eacute; un chef de la protection des renseignements personnels qui veille &agrave; la conformit&eacute; des pratiques du groupe de soci&eacute;t&eacute;s Rogers, y compris Fido, en mati&egrave;re de protection de la vie priv&eacute;e. Le chef dirige une &eacute;quipe dont la responsabilit&eacute; consiste &agrave; faire respecter au quotidien la LPRPDE, notamment en ce qui concerne la collecte, l&rsquo;utilisation et la communication de renseignements personnels.</p> </div> </div> </div> <h3>Principe 2 &ndash; &Agrave; des fins d&rsquo;identification</h3> <div class="faq-container"> <div class="faq-question"> <h4>Quels types de renseignements personnels sont-ils recueillis par Fido &agrave; mon sujet?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Les renseignements personnels et l&rsquo;information li&eacute;e aux comptes de nos clients peuvent comprendre, entre autres, le nom, l&rsquo;adresse courriel, l&rsquo;adresse postale, le num&eacute;ro de t&eacute;l&eacute;phone, l&rsquo;information sur les paiements, la date de naissance, les num&eacute;ros des appels que les clients ont effectu&eacute;s ou re&ccedil;us, l&rsquo;information sur la localisation et toute plainte inscrite &agrave; leur dossier.</p> <p>Fido peut &eacute;galement recueillir des donn&eacute;es r&eacute;seau &agrave; votre sujet et sur vos appareils, ainsi que sur l&rsquo;utilisation de vos appareils sur notre r&eacute;seau.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Pourquoi des renseignements personnels sont-ils recueillis &agrave; mon sujet?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Votre relation avec Fido n&eacute;cessite que Fido recueille et utilise l&rsquo;information sur votre compte et des renseignements personnels sur vous. Ces renseignements aident Fido &agrave; g&eacute;rer ses activit&eacute;s commerciales pour les raisons suivantes :</p> <ul> <li>Vous offrir les produits et services que vous avez achet&eacute;s de nous, vous les facturer et en recouvrer le paiement. </li> <li>Comprendre vos besoins et vous communiquer de l&rsquo;information personnalis&eacute;e sur d&rsquo;autres produits et services qui pourraient vous int&eacute;resser et qui sont offerts par Fido et ses agents, ses concessionnaires et ses soci&eacute;t&eacute;s apparent&eacute;es ou de tierces parties de confiance.</li> <li>Vous offrir des services sur mesure. Par exemple, on peut utiliser l&rsquo;information de votre compte pour am&eacute;liorer vos interactions avec nous ou pour vous offrir une exp&eacute;rience client positive et personnalis&eacute;e.</li> <li>Effectuer des analyses, mener des sondages ou recueillir vos commentaires dans le but d&rsquo;am&eacute;liorer et de g&eacute;rer notre relation avec vous.</li> <li>S'assurer que le r&eacute;seau de Fido fonctionne et prot&eacute;ger son int&eacute;grit&eacute;.</li> <li>Se conformer aux obligations juridiques et aux exigences r&eacute;glementaires. </li> </ul> <p>On recueille &eacute;galement des renseignements aupr&egrave;s d&rsquo;agences d&rsquo;&eacute;valuation du cr&eacute;dit de tierce partie ou d&rsquo;autres soci&eacute;t&eacute;s de Rogers (dont Fido fait partie) et de soci&eacute;t&eacute;s membres de son groupe, comme la Banque Rogers, afin de donner suite &agrave; toute offre sp&eacute;ciale, de g&eacute;rer les risques en mati&egrave;re de cr&eacute;dit et autres risques commerciaux, de recouvrer des cr&eacute;ances en souffrance, ainsi que de d&eacute;tecter, de pr&eacute;venir, de g&eacute;rer ou d&rsquo;&eacute;liminer les activit&eacute;s frauduleuses ou d&rsquo;autres activit&eacute;s non autoris&eacute;es ou ill&eacute;gales et d&rsquo;enqu&ecirc;ter sur celles-ci.</p> <p>On peut &eacute;galement recueillir des renseignements personnels et de l&rsquo;information de votre compte afin d&rsquo;&eacute;valuer votre admissibilit&eacute; &agrave; d&rsquo;autres produits et services offerts par Fido et par le groupe de soci&eacute;t&eacute;s Rogers, et pour aider d&rsquo;autres soci&eacute;t&eacute;s de Rogers ou soci&eacute;t&eacute;s membres de son groupe, comme la Banque Rogers, &agrave; &eacute;valuer votre admissibilit&eacute; &agrave; leurs produits ou services.</p> <p>On peut aussi recueillir des renseignements personnels &agrave; propos de vous, &agrave; d&rsquo;autres fins et de temps &agrave; autre, ou selon ce qui est permis ou requis par la loi. On indiquera toujours pour quelles autres fins on recueille ces renseignements avant la collecte ou au moment de celle-ci.</p> </div> </div> </div> <h3>Principe 3 &mdash; Consentement</h3> <div class="faq-container"> <div class="faq-question"> <h4>De quelle fa&ccedil;on Fido recueille-t-il des renseignements sur moi ou obtient-il mon consentement afin d'utiliser ou de communiquer cette information?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Fido recueille l&rsquo;information &agrave; votre sujet principalement de vous, mais aussi, de temps &agrave; autre, en faisant appel &agrave; de tierces parties. Par exemple, on peut recueillir de l&rsquo;information &agrave; votre sujet aupr&egrave;s d&rsquo;agences d&rsquo;&eacute;valuation du cr&eacute;dit - celles que vous avez autoris&eacute;es &agrave; nous transmettre de l&rsquo;information - ou d&rsquo;organismes gouvernementaux, ou encore de sources o&ugrave; l&rsquo;information est disponible au public.</p> <p>On peut &eacute;galement recueillir cette information aupr&egrave;s d&rsquo;autres soci&eacute;t&eacute;s de Rogers, comme la Banque Rogers.</p> <p>Votre consentement &agrave; la cueillette, &agrave; l&rsquo;utilisation ou &agrave; la communication de vos renseignements personnels peut &ecirc;tre implicite ou express. On peut obtenir votre consentement express aux fins de la cueillette, de l&rsquo;utilisation et de la communication de vos renseignements personnels d&rsquo;une des fa&ccedil;ons suivantes :</p> <ul> <li>par &eacute;crit;</li> <li>par confirmation &eacute;lectronique, au moyen d'Internet;</li> <li>verbalement, lorsqu&rsquo;un enregistrement audio du consentement est conserv&eacute; par nous; </li> <li>par d&rsquo;autres m&eacute;thodes, dans la mesure o&ugrave; un enregistrement de votre consentement est cr&eacute;&eacute; par vous, par nous ou par un tiers agissant en notre nom.</li> </ul> <p>C&rsquo;est &agrave; vous que revient toujours le choix de donner &agrave; Fido votre consentement &agrave; la collecte, &agrave; l&rsquo;utilisation et &agrave; la communication de vos renseignements personnels et de l&rsquo;information sur votre compte; toutefois, votre d&eacute;cision de ne pas accorder ce consentement peut limiter notre capacit&eacute; de vous proposer des produits, des services ou des offres.</p> </div> </div> </div> <h3>Principe 4 &mdash; Collecte limit&eacute;e de l&rsquo;information</h3> <div class="faq-container"> <div class="faq-question"> <h4>Quels types de renseignements personnels sont-ils recueillis par Fido?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>On ne recueille ni ne conserve les renseignements suivants :</p> <ul> <li>les conversations t&eacute;l&eacute;phoniques dans nos r&eacute;seaux (sauf les appels effectu&eacute;s &agrave; notre centre de Service &agrave; la client&egrave;le, qui sont conserv&eacute;s &agrave; des fins de qualit&eacute; et de formation);</li> <li>vos textos et ceux contenant des images et des vid&eacute;os;</li> <li>les applications que vous utilisez;</li> <li>les sites web consult&eacute;s ou les adresses IP;</li> <li>l&rsquo;historique de vos recherches sur Internet.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Des t&eacute;moins, des pixels espions ou d&rsquo;autres technologies web sont-ils utilis&eacute;s par Fido pour recueillir des renseignements?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Oui, mais on limite les types de technologie et d&rsquo;information que ces technologies peuvent recueillir &agrave; votre sujet.</p> <p>Par exemple, on peut utiliser votre adresse IP pour faciliter le diagnostic de probl&egrave;mes avec notre serveur, pour administrer nos sites web et pour recueillir des renseignements d&eacute;mographiques, regroup&eacute;s et g&eacute;n&eacute;raux, &agrave; votre sujet. On peut &eacute;galement conserver votre adresse IP lorsque vous soumettez une op&eacute;ration pour validation et &agrave; des fins de protection contre la fraude. Nos sites web peuvent utiliser des t&eacute;moins pour vous offrir du contenu cibl&eacute; selon vos champs d'int&eacute;r&ecirc;t, pour enregistrer votre mot de passe et pour retrouver l&rsquo;information de votre compte dans notre base de donn&eacute;es lorsque vous acc&eacute;dez &agrave; un service afin que vous n&rsquo;ayez pas &agrave; ouvrir une session chaque fois que vous consultez nos sites.</p> </div> </div> </div> <h3>Principe 5 &mdash; Limite de l&rsquo;utilisation, de la communication et de la conservation</h3> <div class="faq-container"> <div class="faq-question"> <h4>Que peut faire Fido avec l&rsquo;information de mon compte et mes renseignements personnels?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Fido n&rsquo;utilise l&rsquo;information de votre compte et vos renseignements personnels qu&rsquo;aux fins pour lesquelles ils ont &eacute;t&eacute; recueillis.</p> <p>On communiquera des renseignements sur votre comportement en mati&egrave;re de cr&eacute;dit aux agences d&rsquo;&eacute;valuation du cr&eacute;dit ou &agrave; d&rsquo;autres parties qui assurent le recouvrement des cr&eacute;ances en souffrance.</p> <p>Vos renseignements personnels et l&rsquo;information de votre compte peuvent &eacute;galement &ecirc;tre communiqu&eacute;s &agrave; d&rsquo;autres soci&eacute;t&eacute;s de Rogers ou &agrave; des soci&eacute;t&eacute;s membres de son groupe, comme la Banque Rogers, pour &eacute;valuer votre admissibilit&eacute; &agrave; leurs produits ou services, pour vous fournir directement des offres portant sur leurs produits ou services, pour confirmer ou authentifier votre identit&eacute; et obtenir &agrave; votre sujet des renseignements exacts et &agrave; jour, pour g&eacute;rer le risque de cr&eacute;dit ou d&rsquo;autres risques commerciaux, pour mieux comprendre vos besoins et mieux vous servir, pour traiter les offres et cr&eacute;dits de fid&eacute;lit&eacute; ou pour d&eacute;tecter, g&eacute;rer, analyser ou pr&eacute;venir la fraude ou d&rsquo;autres activit&eacute;s non autoris&eacute;es ou ill&eacute;gales et effectuer les enqu&ecirc;tes n&eacute;cessaires &agrave; cet &eacute;gard.</p> <p>On ne vend pas les renseignements sur nos clients &agrave; des tiers, et l'on ne communiquera pas vos renseignements personnels aux organismes ne faisant pas partie de Fido ou du groupe de soci&eacute;t&eacute;s Rogers sans votre consentement, sauf dans les circonstances particuli&egrave;res suivantes :</p> <ul> <li>&Agrave; une personne qui, selon notre jugement raisonnable, agit comme votre mandataire pour obtenir de l&rsquo;information. </li> <li>&Agrave; une autre soci&eacute;t&eacute; de t&eacute;l&eacute;phonie, lorsque les renseignements sont requis pour fournir le service de t&eacute;l&eacute;phonie r&eacute;sidentielle et que la communication est effectu&eacute;e de fa&ccedil;on confidentielle et &agrave; cette fin seulement.</li> <li>&Agrave; une soci&eacute;t&eacute; fournissant des services li&eacute;s aux fonctions de t&eacute;l&eacute;phonie ou d&rsquo;annuaire t&eacute;l&eacute;phonique.</li> <li>&Agrave; un fournisseur de service ou &agrave; un autre repr&eacute;sentant dont on a retenu les services, comme une agence d&rsquo;&eacute;valuation du cr&eacute;dit, pour la gestion du compte, le recouvrement de factures en souffrance figurant dans votre compte ou l&rsquo;&eacute;valuation de votre solvabilit&eacute;.</li> <li>&Agrave; un fournisseur de services ou &agrave; un tiers qui effectue pour nous des fonctions d&rsquo;administration afin de g&eacute;rer les comptes de nos clients ou de g&eacute;rer le r&eacute;gime ou les programmes d&rsquo;avantages sociaux des employ&eacute;s, &agrave; la condition que les renseignements fournis ne soient utilis&eacute;s qu&rsquo;&agrave; ces fins.</li> <li>&Agrave; un autre organisme, aux fins de pr&eacute;vention ou de d&eacute;tection de la fraude et d&rsquo;enqu&ecirc;te &agrave; cet &eacute;gard, si le fait de demander votre consentement compromettrait l&rsquo;enqu&ecirc;te.</li> <li>&Agrave; un corps policier, lorsqu'on a des motifs raisonnables de croire que vous nous avez sciemment fourni des renseignements faux ou trompeurs ou que vous &ecirc;tes engag&eacute; de quelque autre fa&ccedil;on dans des activit&eacute;s ill&eacute;gales.</li> <li>&Agrave; une autorit&eacute; publique ou au repr&eacute;sentant d&rsquo;une autorit&eacute; publique, si l'on croit que l&rsquo;imminence d&rsquo;un danger de mort ou de dommage mat&eacute;riel pourrait &ecirc;tre &eacute;vit&eacute;e ou minimis&eacute;e par la communication de l'information.</li> <li>&Agrave; une autorit&eacute; publique ou au repr&eacute;sentant d&rsquo;une autorit&eacute; publique, &agrave; des fins d&rsquo;alerte publique d&rsquo;urgence, si l'autorit&eacute; publique a conclu &ecirc;tre en pr&eacute;sence d'un danger imminent ou en &eacute;volution susceptible de mettre en danger la vie, la sant&eacute; ou la s&eacute;curit&eacute; de toute personne et que ce danger peut &ecirc;tre &eacute;vit&eacute; ou minimis&eacute; par la communication de l'information.</li> <li>&Agrave; une tierce partie, int&eacute;ress&eacute;e par l&rsquo;acquisition d&rsquo;actifs de Fido et &agrave; qui des renseignements personnels sur les clients ou les employ&eacute;s doivent &ecirc;tre communiqu&eacute;s afin d&rsquo;&eacute;valuer la transaction commerciale.</li> </ul> <p>On communiquera des renseignements sur votre comportement en mati&egrave;re de cr&eacute;dit aux agences d&rsquo;&eacute;valuation du cr&eacute;dit ou aux parties assurant le recouvrement des cr&eacute;ances en souffrance.</p> <p>Vos renseignements personnels et l&rsquo;information de votre compte peuvent &eacute;galement &ecirc;tre communiqu&eacute;s &agrave; d&rsquo;autres soci&eacute;t&eacute;s de Rogers ou &agrave; des soci&eacute;t&eacute;s membres de son groupe, comme la Banque Rogers.</p> <p>On ne communiquera aucun de vos renseignements personnels sans votre consentement, &agrave; moins que la loi nous y oblige.</p> <p>On peut &eacute;galement d&eacute;personnaliser ou rendre anonymes les renseignements sur nos clients afin de cerner les tendances, de g&eacute;rer nos activit&eacute;s commerciales, de compiler des renseignements statistiques, de conna&icirc;tre notre rendement ou de concevoir des offres, des produits ou des services pertinents. L&rsquo;utilisation de renseignements d&eacute;personnalis&eacute;s peut &eacute;galement &ecirc;tre partag&eacute;e avec de tierces parties &agrave; d&rsquo;autres fins d&rsquo;analyse. Les renseignements d&eacute;personnalis&eacute;s ou anonymes ne peuvent servir &agrave; identifier quelque personne que ce soit et, par cons&eacute;quent, ne sont pas assujettis &agrave; la pr&eacute;sente politique.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Fido utilisera-t-il mes renseignements personnels pour effectuer du publipostage ou dans le cadre d&rsquo;autres types de communication?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Fido peut vous faire parvenir de l&rsquo;information sur d&rsquo;autres produits et services offerts par l&rsquo;entreprise, ou par les soci&eacute;t&eacute;s membres de son groupe ou nos partenaires, et qui pourraient vous int&eacute;resser. Si vous ne souhaitez pas recevoir ces communications, vous n&rsquo;avez qu&rsquo;&agrave; nous le faire savoir, soit en ligne ou par l&rsquo;entremise d'un de nos conseillers du Service &agrave; la client&egrave;le. Si, apr&egrave;s nous en avoir donn&eacute; la permission, vous changez d&rsquo;id&eacute;e, vous pouvez demander de ne plus recevoir d&rsquo;autres communications promotionnelles de notre part.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Pendant combien de temps mes renseignements personnels sont-ils conserv&eacute;s par Fido?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Fido ne conservera vos renseignements personnels ou l&rsquo;information de votre compte qu'aussi longtemps qu'il est n&eacute;cessaire de les conserver aux fins pour lesquelles ils ont &eacute;t&eacute; recueillis, ou pendant assez de temps pour vous permettre d&rsquo;acc&eacute;der &agrave; ces donn&eacute;es, si elles ont &eacute;t&eacute; utilis&eacute;es, pour prendre une d&eacute;cision qui vous concerne ou concerne votre compte. Une fois qu&rsquo;on n&rsquo;aura plus besoin de vos renseignements personnels ou de l&rsquo;information de votre compte, ces donn&eacute;es seront d&eacute;truites ou d&eacute;personnalis&eacute;es.</p> </div> </div> </div> <h3>Principe 6 &mdash; Exactitude</h3> <div class="faq-container"> <div class="faq-question"> <h4>Qu&rsquo;arrive-t-il si j&rsquo;estime que les renseignements personnels que Fido d&eacute;tient &agrave; mon sujet ne sont pas exacts?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Fido veille &agrave; ce que l&rsquo;information portant sur ses clients soit exacte, compl&egrave;te et &agrave; jour. Les clients peuvent demander d&rsquo;examiner cette information, en contester l&rsquo;exactitude et le caract&egrave;re complet, et demander des modifications, selon le cas, en communiquant avec le chef de la protection des renseignements personnels.</p> </div> </div> </div> <h3>Principe 7 &mdash; Mesures de s&eacute;curit&eacute;</h3> <div class="faq-container"> <div class="faq-question"> <h4>O&ugrave; seront stock&eacute;s mes renseignements personnels?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Les renseignements personnels de nos clients ainsi que l&rsquo;information de leurs comptes peuvent &ecirc;tre stock&eacute;s ou trait&eacute;s au Canada ou &agrave; l&rsquo;&eacute;tranger. Ils seront prot&eacute;g&eacute;s par des mesures appropri&eacute;es, mais peuvent &ecirc;tre assujettis aux lois du pays o&ugrave; ils sont conserv&eacute;s.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h4>Comment Fido assurera-t-il la protection de mes renseignements personnels?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Fido a mis en place des proc&eacute;dures et des processus de s&eacute;curit&eacute; et de protection rigoureux afin de prot&eacute;ger les renseignements personnels des clients contre le vol, la perte ou l&rsquo;acc&egrave;s non autoris&eacute;.</p> <p>Par exemple, on utilise un processus de validation de l&rsquo;identit&eacute; dans le cadre des efforts continus d&eacute;ploy&eacute;s par l'entreprise pour prot&eacute;ger l&rsquo;information de nature personnelle de votre ou de vos comptes Fido. En vous demandant d&rsquo;abord vos renseignements (p. ex. votre nom, votre num&eacute;ro de t&eacute;l&eacute;phone et votre date de naissance ou d&rsquo;autres renseignements d&rsquo;identit&eacute;), Fido peut confirmer &ecirc;tre bel est bien en communication avec vous ou avec une personne ayant l&rsquo;autorisation d&rsquo;agir en votre nom.</p> <p>Ces processus contribuent &agrave; pr&eacute;venir l&rsquo;acc&egrave;s non autoris&eacute; &agrave; l&rsquo;information de votre compte et susceptible de se produire en raison de tentatives de fraude ou de vol d'identit&eacute;. Fido peut parfois modifier ce processus de validation de l'identit&eacute;, &agrave; mesure que les meilleures pratiques de l&rsquo;industrie &eacute;voluent.</p> <p>Le chef de la protection des renseignements personnels et ses d&eacute;l&eacute;gu&eacute;s veillent &agrave; ce que Fido assume la responsabilit&eacute; des renseignements personnels des clients qu&rsquo;elle poss&egrave;de ou contr&ocirc;le. On s'assurera qu&rsquo;un degr&eacute; de protection comparable vise l&rsquo;information trait&eacute;e pour nous par des tiers.</p> </div> </div> </div> <h3>Principe 8 &mdash; Transparence</h3> <div class="faq-container"> <div class="faq-question"> <h4>HComment puis-je obtenir plus d&rsquo;information sur la fa&ccedil;on dont Fido traite mes renseignements personnels?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer14" class="collapse"> <div class="faq-answer"> <p>La Politique en mati&egrave;re de protection de la vie priv&eacute;e de Fido est disponible en ligne &agrave; <a href="https://www.fido.ca/consumer/terms/privacy-policy?setLanguage=fr" target="_blank">https://www.fido.ca/consumer/terms/privacy-policy?setLanguage=fr</a>. On a aussi nomm&eacute; un chef de la protection des renseignements personnels qui est responsable de la Politique de protection de la vie priv&eacute;e et &agrave; qui vous pouvez vous adresser pour toute question, pr&eacute;occupation ou plainte concernant la fa&ccedil;on dont on recueille, utilise ou communique vos renseignements personnels.</p> </div> </div> </div> <h3>Principe 9 &mdash; Acc&egrave;s aux renseignements personnels</h3> <div class="faq-container"> <div class="faq-question"> <h4>Comment puis-je acc&eacute;der &agrave; mes renseignements personnels que Fido conserve?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer15" class="collapse"> <div class="faq-answer"> <p>Vous pouvez acc&eacute;der aux renseignements personnels que l'on conserve &agrave; votre sujet en communiquant avec notre chef de la protection des renseignements personnels par courriel, &agrave; <a href="mailto:privacy@rci.rogers.com">privacy@rci.rogers.com</a> ou par la poste, &agrave; : Chef de la protection des renseignements personnels, Groupe de soci&eacute;t&eacute;s Rogers, 333 Bloor Street East, Toronto (Ontario) M4W 1G9.</p> </div> </div> </div> <h3>Principe 10 &mdash; Possibilit&eacute; de porter plainte pour non-respect des principes</h3> <div class="faq-container"> <div class="faq-question"> <h4>Que puis-je faire pour en savoir plus au sujet de la protection de la vie priv&eacute;e?</h4> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer16" class="collapse"> <div class="faq-answer"> <p>Le Commissariat &agrave; la protection de la vie priv&eacute;e du Canada supervise les pratiques d&rsquo;utilisation des renseignements personnels de Fido. Si vos pr&eacute;occupations en mati&egrave;re de protection de la vie priv&eacute;e ne sont pas abord&eacute;es &agrave; votre enti&egrave;re satisfaction par Fido, vous pouvez communiquer avec le Commissariat &agrave; la protection de la vie priv&eacute;e du Canada pour d&rsquo;autres directives :</p> <ul> <li>Site web : <a href="www.privcom.gc.ca" target="_blank">www.privcom.gc.ca</a></li> <li>Par t&eacute;l&eacute;phone : 1-800-282-1376 ou 819-994-5444</li> <li>Par t&eacute;l&eacute;copieur : 819-994-5424</li> <li>Par ATS : 819-994-6591</li> </ul> </div> </div> </div> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Fido privacy FAQs

Introduction

At Fido, we are committed to protecting the privacy of our customers’ personal information. We take all reasonable steps to ensure that this information is safe and secure, including putting in place rigorous policies and procedures to fully comply with all Canadian privacy laws and regulations.

Fido’s privacy policy may be updated in the future if there are any changes to the regulatory framework.

Who does the Fido Privacy Policy apply to?

All customers of Fido, operated by Rogers Communications Canada Inc. which is referred to here as Fido.

What is personal information?

Personal information is information collected by Fido about an identifiable individual, but does not include aggregated information that cannot be associated with a specific individual.

Principle 1 – Accountability

How can I get more information about how Fido handles my personal information?

Fido’s privacy practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and where applicable with the privacy rules established by the Canadian Radio-television and Telecommunications Commission (CRTC). Our corporate and online Privacy Policies are available at http://www.fido.ca/consumer/terms/privacy-policy. We also review our privacy policies and practices on a regular basis to ensure they remain current and meet our customers’ expectations. Additionally, Fido’s employees receive privacy training and must comply with Fido’s privacy practices as a condition of employment.

Who is responsible for Fido’s privacy policy?

Rogers has appointed a Chief Privacy Officer (CPO) who oversees privacy compliance for the Rogers Group of Companies including Fido. The CPO has a team that takes responsibility for the day-to-day compliance with PIPEDA, including the collection, use, and disclosure of personal information.

Principle 2 – Identifying Purposes

What type of personal information about me does Fido collect?

Personal and account information for our customers may include, but is not limited to name, email address, mailing address, phone number, payment information, date of birth, telephone numbers you placed calls to or received calls from, location information, and any recorded complaints.

Fido may also collect network data about you, your devices, and your use of those devices on our network.

Why does Fido collect my personal information?

Your relationship with Fido means that we collect and use account and personal information about you. This information helps Fido manage our business operations for the following reasons:

  • To deliver you the products and services you have purchased from us, and to bill you and collect payment for those products and services.
  • To understand your needs and make customized information available regarding other products and services offered by Fido and our agents, dealers and related companies, or trusted third parties that may be of interest to you.
  • To provide tailored service to you. For example, we may use account information about you to improve your interactions with us or provide a positive and personalized customer experience.
  • To perform analytics, administer surveys, or request feedback to improve and manage our relationship with you.
  • To ensure the Fido network is functioning and protect the integrity of our network.
  • To comply with legal obligations and regulatory requirements.

We will also collect information from third party credit agencies or other Rogers’ companies (of which Fido is part of) and affiliates, such as Rogers Bank, to fulfill any special offers; manage credit or other business risks; collect outstanding debt; or detect, prevent, manage, suppress, or investigate financial abuse, fraud or other unauthorized or illegal activity.

We may also collect personal and account information about you to evaluate your eligibility for other products and services offered by Fido and the Rogers Group of Companies, and to assist other Rogers companies or affiliates such as Rogers Bank, to assess your eligibility for their products or services.

We may also collect personal information about you for other purposes from time to time, or as permitted or required by law. We will always identify any additional purpose prior to or at the time of collection.

Principle 3 – Consent

How does Fido collect information about me, or obtain my consent to use or disclose that information?

Fido collects information about you primarily from you, but from time to time we may also collect information about you from third parties. For example, we may collect information about you from credit reporting agencies, those who you have authorized to disclosure your information to us, government agencies, or publicly available information or other public sources.

We may also collect information from other Rogers’ companies, such as Rogers Bank.

Your consent to the collection, use, or disclosure of your personal information may be implied or express. We may obtain your express consent to the collection, use, and disclose your information in one of the following ways:

  • in writing
  • by electronic confirmation via the internet
  • verbally, where an audio recording of the consent is retained by us
  • through other methods, as long as a record of your consent is created by you, by us, or by a third party acting on our behalf

The choice to provide Fido with your consent to the collection, use, and disclosure of your personal and account information is always yours, however, your decision to withhold such consent may limit our ability to provide you with certain products, services, or offers.

Principle 4 – Limiting Collection

What types of personal information does Fido not collect?

We do not collect and retain the following types of information:

  • content of telephone conversations across our networks (other than recordings of calls made to our customer care centre, which are recorded for quality and training purposes)
  • the content of your text, picture and video messages
  • content of the applications you use
  • websites visited or IP addresses
  • internet search history

Does Fido use cookies, web beacons, or other web technologies to collect information?

Yes, but we limit the types of technologies and the information such technologies will collect about you.

For example, we may use your IP address to help diagnose problems with our server, to administer our websites, and to gather broad, aggregated demographic information about you. We may also store your IP address when you submit a transaction for validation and to protect against fraud. Our websites may use cookies to deliver content specific to your interests, to save your password, to find your account information in our database when you access a service so you do not need to log in at every visit.

Principle 5 – Limiting Use, Disclosure, and Retention

What can Fido do with my account and personal information?

Fido uses your personal and account information to fulfill the purpose for which it was collected.

We will disclose information about your credit behaviour to credit reporting agencies or other parties collecting outstanding debt.

Your personal and account information may also be shared with other Rogers’ companies or affiliates, such as Rogers Bank, in order for them to assess your eligibility for their products or services; to directly provide you offers about their products or services; to confirm or authenticate your identity and ensure they have your correct and up-to-date information; to manage credit risk or other business risk; to better understand your needs and to serve you better; to process any offers or loyalty credits; or to detect, prevent, manage, and investigate fraud or other unauthorized or illegal activity.

We do not sell customer information to third parties, and will only disclose your personal information to organizations outside of Fido and the Rogers Group of Companies without your consent in the following limited circumstances:

  • To a person who, in our reasonable judgement, is seeking the information as your agent.
  • To another telephone company, when the information is required for the provision of home phone service and disclosure is made confidentially and only for that purpose.
  • To a company involved in supplying phone or phone directory related services.
  • To a service provider or other agent retained by us, such as a credit reporting agency, for account management, the collection of past due bills on your account, or to evaluate your credit history.
  • To a service provider or third party that is performing administrative functions for us to manage or customer accounts or employee benefits and/or programs provided the information is used only for that purpose.
  • To another organization for fraud prevention, detection, and investigation if seeking consent from you would compromise the investigation.
  • To a law enforcement agency whenever we have reasonable grounds to believe that you have knowingly supplied us with false or misleading information or are otherwise involved in unlawful activities.
  • To a public authority or agent of a public authority if, it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information.
  • To a public authority or agent of a public authority, for emergency public alerting purposes, if a public authority has determined that there is an imminent or unfolding danger that threatens the life, health, or security of an individual and that the danger could be avoided or minimized by disclosure of the information.
  • To assess a third party who may be interested in buying Fido’s assets, and personal customer and/or employee information must be shared in order to assess the business transaction.

We will disclose information about your credit behaviour to credit reporting agencies or parties collecting outstanding debt.

Your personal and account information may also be shared with other Rogers’ companies or affiliates, such as Rogers Bank.

We will not make any other disclosure of your personal information unless we have your consent or we are required to do so by law.

We may also de-identify or anonymize information about our customers to identify trends, manage our business, develop statistical information, understand how we are performing, or develop relevant products services or offers. Use of de-identified information may also be shared with third parties for other analytical purposes. De-identified or anonymized information will not personally identify any individual and therefore is not subject to this policy.

Will Fido use my information for direct mailings or other communications?

Fido may send you information about other products or services that we, or our affiliates or partners, offer that may be of interest to you. If you do not want to receive such communications, all you have to do is tell us, either online or through a customer service representative. If you have given permission and change your mind, you can ask to be removed from future promotional communication from us.

How long will Fido retain my personal information?

Fido will only retain your account or personal information for as long as necessary to fulfill the purpose we collected the information, or for sufficient time to allow you access to the information if it was used to make a decision about you or your account. Once we no longer require your account or personal information it will be destroyed or de-identified.

Principle 6 – Accuracy

What if I disagree with the accuracy of my personal information Fido has about me?

Fido ensures that customer information is accurate, complete and up to date. Customers can ask to review that information and have the opportunity to challenge its accuracy and completeness and request amendments, as appropriate, by contacting our Chief Privacy Officer.

Principle 7 – Safeguards

Where will my personal information be stored?

Account and personal information about our customers may be stored or processed in or outside Canada. The information will be protected with appropriate safeguards, but may be subject to the laws of the jurisdiction where it is held.

How will Fido ensure my personal information is kept safe?

Fido has rigorous security and safeguard processes and procedures in place, to ensure that any account or personal information of our customers remains safe from theft, loss, or unauthorized access.

For example, we use ID validation process as part of our ongoing corporate efforts to protect your personal information associated with your Fido account(s). By requesting information from you upfront (e.g. name, phone number and date of birth or other identification), Fido can confirm that we are in fact communicating with you or an authorized person to act on your behalf.

Our processes assist in the prevention of any unauthorized access to your account information that may arise from attempts to commit fraud or identity theft. Fido may change this ID validation process from time to time as industry best practices evolve.

The Chief Privacy Officer and delegates ensure that Fido is responsible for the personal information of our customers that is in our possession and control. We will ensure that there is a comparable level of protection for information that is processed for us by third parties.

Principle 8 – Openness

How can I get more information about how Fido handles my personal information?

Fido makes its privacy policy available online at http://www.fido.ca/consumer/terms/privacy-policy. We have also appointed a Chief Privacy Officer who is accountable for our privacy policy and can be contacted if you have any questions, concerns, or complaints about how we collect, use, or disclose your personal information.

Principle 9 – Individual Access

How can I access my personal information that is retained by Fido?

You can access your personal information retained by us by contacting our CPO by email at privacy@rci.rogers.com or in writing at Chief Privacy Officer, Rogers Group of Companies, 333 Bloor St. E., Toronto, ON, M4W 1G9.

Principle 10 – Challenging Compliance

What are my options if I want more information about privacy?

The Office of the Privacy Commissioner of Canada oversees Fido’s personal information handling practices. If your privacy concerns are not addressed to your satisfaction by Fido, you may contact the Office of the Privacy Commissioner of Canada for further guidance:

  • Website: www.privcom.gc.ca
  • By Phone: 1-800-282-1376 or 819-994-5444
  • By Fax: 819-994-5424
  • By TTY: 819-994-6591
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