fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/fidotrade] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.227.117] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;-2136985174;122057778;7;-1151093806;333;69d1;2h01;3h80a031aa;4h07467432] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.227.117, 184.28.36.55] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=1098C753FE208C0A24ED81C84FFCAF65=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1002084856] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-60ff38aa-154c3d19] [X-Forwarded-For] = [3.235.227.117, 184.28.36.55] [X-dynaTrace-RequestState] = [agentId=0x80a031aa&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content fidotrade /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=19=sn=1098C753FE208C0A24ED81C84FFCAF65=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/fidotrade] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.227.117] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;-2136985174;122057778;7;-1151093806;333;69d1;2h01;3h80a031aa;4h07467432] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.227.117, 184.28.36.55] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=1098C753FE208C0A24ED81C84FFCAF65=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1002084856] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-60ff38aa-154c3d19] [X-Forwarded-For] = [3.235.227.117, 184.28.36.55] [X-dynaTrace-RequestState] = [agentId=0x80a031aa&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content fidotrade on =3=srv=19=sn=1098C753FE208C0A24ED81C84FFCAF65=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US jx29avyq 2019-08-28 10:24:22 true site/support jx29avyq templatedata/site/support/data/mobile/fidotrade 1621626870 2021-05-21 15:54:54 /default/main/internet/fido/STAGING /default/main/internet/fido fidotrade 1621626718617 2021-05-21 15:54:54 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/fidotrade templatedata/site/support/data/mobile/fidotrade 1 true fidotrade ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile ChangesPlanUsage customer HardwareDeliveryManagement HardwareIssue 1566999336013 About the FidoTRADE Program - Fido With FidoTRADE you can easily trade in your old phone online or in stores for a credit toward a new phone. Learn more about how our trade-in program works. About the FidoTRADE Program - Fido <h2>FidoTRADE Program FAQs</h2> <p>Trading in a device with FidoTRADE is easy. Learn how below.</p> <p>&nbsp;</p> <p><embed style="max-width:100%" type="text/html" width="560" height="315" src="https://www.youtube.com/embed/dHv7AOM_KNI"></embed></p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>What COVID-19 measures should I be taking?</strong></p> <p>You are required to sanitize the trade-in device before returning it to us, whether you&rsquo;re handing it over to a service representative in one of our retail stores or shipping directly to our warehouse.</p> <p>&nbsp;</p> <p><strong>How to trade-in a device with FidoTRADE </strong></p> <p>1. Visit <a href="https://onlineportal-ca.brightstar.com/fido/quote/pick-your-device">fido.ca/fidotrade</a> and search for the device you want to trade in. Answer a few questions about your device to get the estimated trade-in value.</p> <p>2. If you want to continue with the trade-in, select <strong>Start a Trade</strong> then sign in to <a href="https://www.fido.ca/pages/#/my-account/overview">My Account</a>.</p> <p>3. Click Agree, to accept our Terms of Use and Privacy Policy.</p> <p>4. Under the <strong>Devices tab</strong>, select the device you want to trade in.</p> <p>5. Follow the steps to perform a diagnostic test and complete the Device Questionnaire. If you&rsquo;re unable to run the diagnostic test, click <strong>Unable to Run Fido My Account</strong>. Keep in mind we can only confirm an exact trade-in credit after we receive your device and run the diagnostic test.</p> <p>Once you accept the trade, you&rsquo;ll get an email summarizing your next steps.</p> <p>6. Before sending your device, back up your data, do a factory reset, then remove the SIM and memory card.</p> <p>7. Send us your device within 30 days.</p> <p>Once we receive your device, we&rsquo;ll inspect it and complete the final assessment. You&rsquo;ll receive an email confirming the final trade-in value along with additional information about the delivery of your bill credit.</p> <p>&nbsp;</p> <p><strong>How do I find out what my device is worth?</strong></p> <p>You can get a quote for the trade-in value of your phone or tablet by going to <a href="https://onlineportal-ca.brightstar.com/fido/quote/pick-your-device"> fido.ca/fidotrade</a></p> <p>The quote value assumes that your device turns on, that you have removed all account information on your device, and that the touchscreen works and isn't cracked.</p> <p>Devices that don't meet all of the criteria may be eligible for lower trade-in values. If your device is not eligible for a credit, we&rsquo;ll recycle it for free.</p> <p>We work with a third-party vendor to determine the value of all devices.</p> <p>&nbsp;</p> <p><strong>What devices are eligible for trade-in?</strong></p> <p>You can trade in phones or tablets from any carrier. To find out which models we accept visit <a href="https://onlineportal-ca.brightstar.com/fido/quote/pick-your-device">fido.ca/fidotrade</a></p> <p>&nbsp;</p> <p><strong>What do you look for when determining the trade-in value of my device?</strong></p> <p>We work with a third-party vendor to determine the value of all devices.</p> <p>We look for three things when determining the maximum value of your device:</p> <p>1. That it turns on.</p> <p>2. That the touchscreen works and isn't cracked, and</p> <p>3. That all account information on the device (eg: iCloud/Find my iPhone credentials) have been removed.</p> <p>&nbsp;</p> <p><strong>My phone has a cracked screen, so does it still have any trade-in value?</strong></p> <p>This will depend on the make and model of your phone.&nbsp; We recommend bringing it into a participating Fido store so a representative can confirm the amount, if any.</p> <p>We recommend you answer the questions in the Device Questionnaire to confirm if your device has a trade-in value.</p> <p>&nbsp;</p> <p><strong>Can I trade in more than one phone at a time?</strong></p> <p>No.&nbsp; We only accept one trade-in device for each new activation or upgrade on a personal plan.</p> <p>&nbsp;</p> <p><strong>What security measures are taken to ensure my data is eliminated from my trade-in device?</strong></p> <p>We recommend that you back up your data and then remove all account information on your device before you send it to us. For your security, follow the manufacturer&rsquo;s steps on how to back up and delete all personal data on your device.</p> <p>We&rsquo;ll also wipe the device when we receive it; however, we are not responsible for any loss or recovery of personal data.</p> <p>&nbsp;</p> <p><strong>Do I need to bring in all the accessories that came with my phone when I trade-in?</strong></p> <p>No, you only need to bring the device itself to get the trade-in credit.&nbsp; Any other items, such as chargers and accessories, can be brought in and we will recycle them for you.</p> <p>&nbsp;</p> <p><strong>Do I get to keep my memory cards from the trade-in device?</strong></p> <p>Yes, we recommend you keep all memory cards before you trade in a device.</p> <p>&nbsp;</p> <p><strong>How will I get the credit for my trade-in device?</strong></p> <p>You will receive a bill credit. The bill credit will take 2-3 billing cycles to process.</p> <p>&nbsp;</p> <p><strong>I just upgraded, and the credit on my monthly bill doesn't match the credit on my receipt.&nbsp; How do I fix this?</strong></p> <p><a href="https://www.fido.ca/consumer/contact-us">Contact us</a> so our customer service representatives can help you.&nbsp; Be sure to have your corresponding receipt information available.</p> <p>&nbsp;</p> <p><strong>Can I get my old device back if I change my mind?</strong></p> <p>No, all trade-ins are final and are shipped back to our vendor's central facility on a regular basis.&nbsp; It's important to back up or download all of your important messages, photos, music and other content before you trade in your device.</p> <p>&nbsp;</p> FidoTRADE trade-in device upgrade recycle À propos du programme FidoTROC - Fido Avec FidoTROC, échangez votre ancien téléphone, en ligne ou en magasin, contre un crédit pour un nouveau téléphone. En savoir plus sur FidoTROC. À propos du programme FidoTROC - Fido <h2>FAQ sur le programme FidoTROC<br /></h2> <p>C&rsquo;est facile d&rsquo;&eacute;changer un appareil avec FidoTROC. D&eacute;couvrez comment faire ci-dessous.</p> <p>&nbsp;</p> <p><embed style="max-width:100%" type="text/html" width="560" height="315" src="https://www.youtube.com/embed/o3R7bnmUkWM"></embed></p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>COVID-19 : quelles mesures devrais-je prendre</strong></p> <p>Vous devez d&eacute;sinfecter votre appareil avant de nous le retourner, que vous le retourniez &agrave; un conseiller en magasin ou que vous l&rsquo;exp&eacute;diez directement &agrave; notre entrep&ocirc;t.</p> <p>&nbsp;</p> <p><strong>Comment puis-je &eacute;changer un appareil avec FidoTROC?</strong></p> <p>1. Rendez-vous &agrave; <a href="https://onlineportal-ca.brightstar.com/fido/quote/pick-your-device">fido.ca/fidotroc</a> et cherchez l&rsquo;appareil que vous voulez &eacute;changer. R&eacute;pondez &agrave; quelques questions au sujet de votre appareil pour conna&icirc;tre sa valeur d&rsquo;&eacute;change approximative.</p> <p>2. Si vous voulez poursuivre l&rsquo;&eacute;change, s&eacute;lectionnez <strong>Commencer un &eacute;change</strong> puis ouvrez une session dans <a href="https://www.fido.ca/pages/#/my-account/overview?setLanguage=fr">Mon Compte</a>.</p> <p>3. Cliquez sur <strong>Se mettre d&rsquo;accord</strong>, pour accepter les Modalit&eacute;s d&rsquo;utilisation et la Politique de confidentialit&eacute;.</p> <p>4. S&eacute;lectionnez l&rsquo;appareil que vous voulez &eacute;changer sous l&rsquo;onglet <strong>Appareils</strong>.</p> <p>5. Suivez les &eacute;tapes pour effectuer un test de diagnostic et remplissez le questionnaire sur l&rsquo;appareil. Si vous n&rsquo;arrivez pas &agrave; effectuer le test de diagnostic, cliquez sur <strong>Impossible de faire fonctionner Mon compte Fido</strong>. N&rsquo;oubliez pas qu&rsquo;on ne peut confirmer le cr&eacute;dit d&rsquo;&eacute;change avec pr&eacute;cision qu&rsquo;apr&egrave;s avoir re&ccedil;u votre appareil et effectu&eacute; le test de diagnostic.</p> <p>Une fois l&rsquo;&eacute;change accept&eacute;, vous recevrez un courriel r&eacute;sumant les prochaines &eacute;tapes.</p> <p>6. Avant d&rsquo;envoyer l&rsquo;appareil, sauvegardez vos donn&eacute;es, faites une r&eacute;initialisation aux param&egrave;tres du fabricant, puis retirez la carte SIM et la carte m&eacute;moire.</p> <p>7. Envoyez-nous votre appareil dans les 30 jours.</p> <p>Apr&egrave;s avoir re&ccedil;u votre appareil, on l&rsquo;inspectera et on proc&eacute;dera &agrave; l&rsquo;&eacute;valuation finale. Vous recevrez un courriel confirmant la valeur d&rsquo;&eacute;change finale et contenant de l&rsquo;information suppl&eacute;mentaire au sujet de la remise de votre cr&eacute;dit sur facture.</p> <p>&nbsp;</p> <p><strong>Comment puis-je conna&icirc;tre la valeur d&rsquo;&eacute;change de mon appareil?</strong></p> <p>Pour conna&icirc;tre la valeur d&rsquo;&eacute;change approximative de votre t&eacute;l&eacute;phone ou de votre tablette, rendez-vous &agrave; <a href="https://onlineportal-ca.brightstar.com/fido/quote/pick-your-device">fido.ca/fidotroc</a>. Remplissez le questionnaire sur l&rsquo;appareil pour obtenir la valeur d&rsquo;&eacute;change de votre appareil.</p> <p>La valeur du devis est &eacute;tablie en supposant que votre appareil s&rsquo;allume, que vous avez supprim&eacute; tous les renseignements li&eacute;s &agrave; votre compte dans l&rsquo;appareil et que l&rsquo;&eacute;cran tactile fonctionne et qu&rsquo;il n&rsquo;est pas fissur&eacute;.</p> <p>Les appareils qui ne r&eacute;pondent pas &agrave; tous ces crit&egrave;res pourraient &ecirc;tre admissibles &agrave; un &eacute;change, mais leur valeur d&rsquo;&eacute;change sera inf&eacute;rieure. On recyclera gratuitement votre appareil s&rsquo;il n&rsquo;est pas admissible &agrave; un cr&eacute;dit.</p> <p>On collabore avec un fournisseur externe pour &eacute;tablir la valeur de tous les appareils.</p> <p>&nbsp;</p> <p><strong>Quels sont les appareils admissibles &agrave; un &eacute;change? <br /></strong></p> <p>Vous pouvez &eacute;changer un t&eacute;l&eacute;phone ou une tablette de n&rsquo;importe quel fournisseur. Consultez <a href="https://onlineportal-ca.brightstar.com/fido/quote/pick-your-device">fido.ca/fidotroc</a> pour conna&icirc;tre les mod&egrave;les admissibles.</p> <p>&nbsp;</p> <p><strong>Que recherchez-vous lorsque vous d&eacute;terminez la valeur d&rsquo;&eacute;change de mon appareil?</strong></p> <p>On collabore avec un fournisseur externe pour &eacute;tablir la valeur de tous les appareils.</p> <p>Pour d&eacute;terminer la valeur d&rsquo;&eacute;change maximale de votre appareil, on recherche trois choses :</p> <p>1. Que l'appareil s'allume,</p> <p>2. Que l'&eacute;cran tactile fonctionne et qu'il n'est pas fissur&eacute;,</p> <p>3. Que tous les renseignements sur le compte de l'appareil ont &eacute;t&eacute; supprim&eacute;s (p. ex., mes identifiants iCloud/Localiser mon iPhone).</p> <p>&nbsp;</p> <p><strong>Mon t&eacute;l&eacute;phone a-t-il une valeur d&rsquo;&eacute;change si l&rsquo;&eacute;cran est fissur&eacute;?<br /></strong></p> <p>Cela d&eacute;pend de la marque et du mod&egrave;le de votre t&eacute;l&eacute;phone. On vous recommande de l&rsquo;apporter dans un magasin Fido participant afin qu&rsquo;un conseiller puisse d&eacute;terminer la valeur d&rsquo;&eacute;change, s&rsquo;il y a lieu.</p> <p>On vous recommande de r&eacute;pondre au questionnaire sur l&rsquo;appareil pour v&eacute;rifier sa valeur d&rsquo;&eacute;change.</p> <p>&nbsp;</p> <p><strong>Puis-je &eacute;changer plusieurs appareils en m&ecirc;me temps?</strong></p> <p>Non. On n&rsquo;accepte d&rsquo;&eacute;changer qu&rsquo;un seul appareil par nouvelle activation ou par changement d&rsquo;appareil dans le cadre d&rsquo;un forfait personnel.</p> <p>&nbsp;</p> <p><strong>Quelles mesures dois-je prendre pour m'assurer que les donn&eacute;es sont bien supprim&eacute;es de l'appareil &eacute;chang&eacute;?</strong></p> <p>On vous recommande de faire une sauvegarde de vos donn&eacute;es puis de supprimer tous les renseignements li&eacute;s au compte de l&rsquo;appareil avant que vous ne le remettiez. Pour votre s&eacute;curit&eacute;, suivez les instructions du fabricant pour sauvegarder et supprimer toutes les donn&eacute;es personnelles de votre appareil.</p> <p>On supprimera &eacute;galement les donn&eacute;es de l&rsquo;appareil &agrave; sa r&eacute;ception. Cependant, on ne peut &ecirc;tre tenu responsable de la perte ou de la r&eacute;cup&eacute;ration de donn&eacute;es personnelles.</p> <p>&nbsp;</p> <p><strong>Au moment de l&rsquo;&eacute;change, dois-je remettre tous les accessoires fournis avec le t&eacute;l&eacute;phone?</strong></p> <p>Non. Vous n&rsquo;avez qu&rsquo;&agrave; apporter le t&eacute;l&eacute;phone pour obtenir votre cr&eacute;dit d&rsquo;&eacute;change. Cependant, vous pouvez nous remettre tous les autres articles, comme le chargeur et les accessoires, et on les recyclera.</p> <p>&nbsp;</p> <p><strong>Puis-je conserver les cartes m&eacute;moire de l&rsquo;appareil que j&rsquo;&eacute;change?</strong></p> <p>Oui, on vous recommande d&rsquo;ailleurs de garder toutes les cartes m&eacute;moire avant d&rsquo;&eacute;changer votre appareil.</p> <p>&nbsp;</p> <p><strong>Comment vais-je obtenir le cr&eacute;dit offert en &eacute;change de l&rsquo;appareil?<br /></strong></p> <p>Vous recevrez un cr&eacute;dit sur facture. Le cr&eacute;dit sera port&eacute; &agrave; la facture dans deux ou trois cycles de facturation.</p> <p>&nbsp;</p> <p><strong>Je viens de changer d&rsquo;appareil et le cr&eacute;dit inscrit sur ma facture mensuelle ne correspond pas au cr&eacute;dit inscrit sur le re&ccedil;u de transaction. Comment puis-je r&eacute;gler ce probl&egrave;me? <br /></strong></p> <p><a href="https://www.fido.ca/consumer/contact-us">Contactez-nous</a> et nos conseillers du Service &agrave; la client&egrave;lle pourront vous aider.&nbsp; Assurez-vous d'avoir sous la main l'information fournie sur le re&ccedil;u de transaction.</p> <p>&nbsp;</p> <p><strong>Puis-je r&eacute;cup&eacute;rer mon ancien appareil si je change d'avis? <br /></strong></p> <p>Non.&nbsp; Tous les &eacute;changes sont d&eacute;finitifs et les appareils remis sont r&eacute;guli&egrave;rement exp&eacute;di&eacute;s &agrave; notre fournisseur.&nbsp; Il est important de savegarder ou de t&eacute;l&eacute;charger vos messages, photos, fichiers audio ou autre contenus importants avant d'&eacute;changer votre appareil.</p> FidoTROC échange changement d’appareil recycler 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

About the FidoTRADE Program - Fido

FidoTRADE Program FAQs

Trading in a device with FidoTRADE is easy. Learn how below.

 

 

 

What COVID-19 measures should I be taking?

You are required to sanitize the trade-in device before returning it to us, whether you’re handing it over to a service representative in one of our retail stores or shipping directly to our warehouse.

 

How to trade-in a device with FidoTRADE

1. Visit fido.ca/fidotrade and search for the device you want to trade in. Answer a few questions about your device to get the estimated trade-in value.

2. If you want to continue with the trade-in, select Start a Trade then sign in to My Account.

3. Click Agree, to accept our Terms of Use and Privacy Policy.

4. Under the Devices tab, select the device you want to trade in.

5. Follow the steps to perform a diagnostic test and complete the Device Questionnaire. If you’re unable to run the diagnostic test, click Unable to Run Fido My Account. Keep in mind we can only confirm an exact trade-in credit after we receive your device and run the diagnostic test.

Once you accept the trade, you’ll get an email summarizing your next steps.

6. Before sending your device, back up your data, do a factory reset, then remove the SIM and memory card.

7. Send us your device within 30 days.

Once we receive your device, we’ll inspect it and complete the final assessment. You’ll receive an email confirming the final trade-in value along with additional information about the delivery of your bill credit.

 

How do I find out what my device is worth?

You can get a quote for the trade-in value of your phone or tablet by going to fido.ca/fidotrade

The quote value assumes that your device turns on, that you have removed all account information on your device, and that the touchscreen works and isn't cracked.

Devices that don't meet all of the criteria may be eligible for lower trade-in values. If your device is not eligible for a credit, we’ll recycle it for free.

We work with a third-party vendor to determine the value of all devices.

 

What devices are eligible for trade-in?

You can trade in phones or tablets from any carrier. To find out which models we accept visit fido.ca/fidotrade

 

What do you look for when determining the trade-in value of my device?

We work with a third-party vendor to determine the value of all devices.

We look for three things when determining the maximum value of your device:

1. That it turns on.

2. That the touchscreen works and isn't cracked, and

3. That all account information on the device (eg: iCloud/Find my iPhone credentials) have been removed.

 

My phone has a cracked screen, so does it still have any trade-in value?

This will depend on the make and model of your phone.  We recommend bringing it into a participating Fido store so a representative can confirm the amount, if any.

We recommend you answer the questions in the Device Questionnaire to confirm if your device has a trade-in value.

 

Can I trade in more than one phone at a time?

No.  We only accept one trade-in device for each new activation or upgrade on a personal plan.

 

What security measures are taken to ensure my data is eliminated from my trade-in device?

We recommend that you back up your data and then remove all account information on your device before you send it to us. For your security, follow the manufacturer’s steps on how to back up and delete all personal data on your device.

We’ll also wipe the device when we receive it; however, we are not responsible for any loss or recovery of personal data.

 

Do I need to bring in all the accessories that came with my phone when I trade-in?

No, you only need to bring the device itself to get the trade-in credit.  Any other items, such as chargers and accessories, can be brought in and we will recycle them for you.

 

Do I get to keep my memory cards from the trade-in device?

Yes, we recommend you keep all memory cards before you trade in a device.

 

How will I get the credit for my trade-in device?

You will receive a bill credit. The bill credit will take 2-3 billing cycles to process.

 

I just upgraded, and the credit on my monthly bill doesn't match the credit on my receipt.  How do I fix this?

Contact us so our customer service representatives can help you.  Be sure to have your corresponding receipt information available.

 

Can I get my old device back if I change my mind?

No, all trade-ins are final and are shipped back to our vendor's central facility on a regular basis.  It's important to back up or download all of your important messages, photos, music and other content before you trade in your device.