fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/fido-volte?icid=tl-otmbccon-nfcwrls-09ddyy14] [Accept-Encoding] = [gzip] [True-Client-IP] = [54.236.58.220] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;1975276096;115649306;7;-1151093806;530;33b2;2h01;3h75bc5240;4h06e4ab1a] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [54.236.58.220, 23.40.190.58] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=00018AFDED52887356B8370AA635FEDC=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [376518392] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [81b27f129-6041b1f0-1f773de3] [X-Forwarded-For] = [54.236.58.220, 23.40.190.58] [X-dynaTrace-RequestState] = [agentId=0x75bc5240&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] tl-otmbccon-nfcwrls-09ddyy14 content fido-volte /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=19=sn=00018AFDED52887356B8370AA635FEDC=perc=100000=ol=0=mul=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/fido-volte?icid=tl-otmbccon-nfcwrls-09ddyy14] [Accept-Encoding] = [gzip] [True-Client-IP] = [54.236.58.220] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;1975276096;115649306;7;-1151093806;530;33b2;2h01;3h75bc5240;4h06e4ab1a] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [54.236.58.220, 23.40.190.58] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=00018AFDED52887356B8370AA635FEDC=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [376518392] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [81b27f129-6041b1f0-1f773de3] [X-Forwarded-For] = [54.236.58.220, 23.40.190.58] [X-dynaTrace-RequestState] = [agentId=0x75bc5240&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] tl-otmbccon-nfcwrls-09ddyy14 content fido-volte on =3=srv=19=sn=00018AFDED52887356B8370AA635FEDC=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rms 2017-08-24 18:33:06 true site/support j6ho4rms templatedata/site/support/data/mobile/fido-volte 1612213584 2021-02-01 16:06:52 /default/main/internet/fido/STAGING /default/main/internet/fido fido-volte 1611686580608 2021-02-01 16:06:52 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/fido-volte templatedata/site/support/data/mobile/fido-volte 1 true fido-volte ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile CoverageTravel prepaid, regular customer_care faqs NetworkCoverage lte apple, lg, samsung gStylo, galaxyS6edge, galaxyS6 1446677476997 Fido VoLTE (Voice over LTE) | Fido Support Fido VoLTE (Voice over LTE) — Crisp HD calls that connect in the blink of an eye over the Fido 4G LTE network! Fido VoLTE (Voice over LTE) <p>Fido VoLTE (Voice over LTE) &mdash; Crisp HD calls that connect in the blink of an eye over the Fido 4G LTE network!</p> <p>&nbsp;</p> <div class="intro"><!-- <h3 class="cufonbold">Fido VoLTE (Voice over LTE) &mdash; Crisp HD video calls that connect in the blink of an eye over the Fido LTE network!</h3> <h3 class="cufonbold">Overview</h3> --> <!-- question start --> <div class="faq-container"> <div class="faq-question"> <h3>What is VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer">VoLTE allows customers with a compatible device to make calls over our 4G LTE network. With VoLTE, you can: <ul> <li>enjoy better audio between compatible phones.</li> <li>keep talking while browsing, streaming and using apps at 4G LTE speeds.</li> <li>experience seamless calls (no dropping!) when moving between our mobile network + Wi-Fi.</li> <li>take advantage of better coverage and connectivity &ndash; faster call connections in more places as we enhance our 4G LTE network. </li> </ul> </div> </div> </div> <br /> <!-- question start --> <div class="faq-container"> <div class="faq-question"> <h3>What are the requirements to use VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <ul> <li>You need to be a Fido post-paid customer.</li> <li>Check your phone&rsquo;s specifications to confirm it supports VoLTE. </li> <li>If you have an older LTE phone, you may need to update your device software.</li> <li>You need to have an LTE SIM card.</li> <li>If you brought your own device to Fido, you will need to confirm it is compatible with Fido&rsquo;s network and supports VoLTE. You can call your device manufacturer to check if it is certified on our network. Some manufacturers have common device names but different model numbers specific to a country, each with unique technical specifications or software. Not all model numbers may be compatible with the Fido network or with our VoLTE service. </li> <li>If you have a 3G or 2G phone you will need to upgrade to an LTE or 5G phone that supports VoLTE. </li> <li>Most of our newer phones are VoLTE capable and automatically use the feature.</li> </ul> <p>Some calling plans or services may not be compatible, for example if you have a voice only plan or a data block you may not be able to use VoLTE. If you&rsquo;d like to remove any of these services from your account so you can have VoLTE up and running, just <a href="https://www.fido.ca/contactus">Contact Us</a> to remove the conflicting services.</p> </div> </div> </div> <br /> <!-- question start --> <div class="faq-container"> <div class="faq-question"> <h3>Coverage &ndash; where can I use VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer">In Canada you can use VoLTE wherever you have an LTE connection on the Fido network. Please note: VoLTE will not work in Extended Coverage (EXT) areas or Northwestern Ontario.</div> </div> </div> <br /> <!-- question start --> <div class="faq-container"> <div class="faq-question"> <h3>Can I use VoLTE outside of Canada?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer">You can use VoLTE in the U.S. Some account and device restrictions may apply. For more information and a current list of where we offer VoLTE roaming please <a href="https://www.fido.ca/contactus">contact us</a>.</div> </div> </div> <br /> <!-- question start --> <div class="faq-container"> <div class="faq-question"> <h3>How much does VoLTE cost?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer">VoLTE calls are billed as a traditional voice call and are deducted from the minutes included in your plan. On select Android devices, you can also use ViLTE (Video over LTE) to make video calls; these calls are billed the same as a traditional voice call and do not use data from your data bucket. <br /> <br /> When roaming abroad, voice calls will be charged according to your roaming plan. Please visit <a href="https://www.fido.ca/travel">fido.ca/travel</a> for more information.</div> </div> </div> <br /></div> Fido VoLTE LTE network VoLTE Fido VoLTE (Voix sur LTE) | Fido Soutien VoLTE de Fido (Voix sur LTE) – Appels clairs et en haute définition qui se connectent en un clin d’œil au réseau 4G LTE de Fido! Fido VoLTE (Voix sur LTE) <p>VoLTE de Fido (Voix sur LTE) &ndash; Appels clairs et en haute d&eacute;finition qui se connectent en un clin d&rsquo;&oelig;il au r&eacute;seau 4G LTE de Fido!</p> <p>&nbsp;</p> <div class="intro"><!-- <h3 class="cufonbold">Fido VoLTE (Voix sur LTE) &ndash; Des appels vid&eacute;o clairs et nets qui sont achemin&eacute;s en un clin d&rsquo;&oelig;il sur le r&eacute;seau LTE de Fido!</h3> <h3 class="cufonbold">Survol</h3> --> <!-- question start --> <div class="faq-container"> <div class="faq-question"> <h3>En quoi consiste la VoLTE de Fido?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer">La VoLTE permet aux clients qui poss&egrave;dent un appareil compatible de faire des appels sur notre r&eacute;seau 4G LTE. Gr&acirc;ce &agrave; la VoLTE, vous pouvez : <ul> <li>profiter d&rsquo;un meilleur son lors d&rsquo;un appel entre t&eacute;l&eacute;phones compatibles;</li> <li>continuer de parler tout en naviguant, en profitant de la lecture en continu et en utilisant des applis &agrave; des vitesses 4G LTE;</li> <li>profiter d&rsquo;appels sans interruption lorsque vous passez de notre r&eacute;seau mobile &agrave; un r&eacute;seau Wi Fi;</li> <li>profiter d&rsquo;une meilleure couverture et d&rsquo;une meilleure connectivit&eacute; &ndash; &eacute;tablissez la communication plus rapidement &agrave; plus d&rsquo;endroits &agrave; mesure qu&rsquo;on am&eacute;liore notre r&eacute;seau 4G LTE. </li> </ul> </div> </div> </div> <br /> <!-- question start --> <div class="faq-container"> <div class="faq-question"> <h3>Quelles sont les exigences pour utiliser la VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <ul> <li>Vous devez faire partie de la client&egrave;le du service postpay&eacute; de Fido.</li> <li>V&eacute;rifiez les caract&eacute;ristiques de votre t&eacute;l&eacute;phone pour savoir s&rsquo;il est compatible avec la VoLTE. </li> <li>Si vous avez un ancien mod&egrave;le de t&eacute;l&eacute;phone LTE, vous devrez peut &ecirc;tre mettre &agrave; jour le logiciel de l&rsquo;appareil.</li> <li>Vous devez poss&eacute;der une carte SIM LTE.</li> <li>Si vous apportez votre appareil chez Fido, vous devrez confirmer qu&rsquo;il est compatible avec le r&eacute;seau de Fido et prend en charge la VoLTE. Vous pouvez communiquer avec le fabricant pour v&eacute;rifier si votre appareil est certifi&eacute; sur notre r&eacute;seau. Certains fabricants offrent des appareils qui, m&ecirc;me s&rsquo;ils partagent le m&ecirc;me nom, poss&egrave;dent des num&eacute;ros de mod&egrave;le diff&eacute;rents en fonction d&rsquo;un pays en particulier. Chaque mod&egrave;le a ses propres caract&eacute;ristiques techniques ou son propre logiciel. Certains num&eacute;ros de mod&egrave;le peuvent &ecirc;tre incompatibles avec le r&eacute;seau de Fido ou notre service VoLTE. </li> <li>Si vous avez un t&eacute;l&eacute;phone 2G ou 3G, vous devrez changer votre appareil pour un t&eacute;l&eacute;phone LTE ou 5G compatible avec la VoLTE. </li> <li>La plupart de nos nouveaux t&eacute;l&eacute;phones sont compatibles avec ce service et l&rsquo;utilisent automatiquement.</li> </ul> <p>Certains forfaits ou services d&rsquo;appels pourraient ne pas &ecirc;tre compatibles. Par exemple, si vous avez un forfait voix seulement ou un blocage de donn&eacute;es, vous pourriez ne pas &ecirc;tre en mesure d&rsquo;utiliser la VoLTE. Si vous voulez retirer ces services de votre compte pour pouvoir utiliser la VoLTE, <a href="https://www.fido.ca/contacteznous">contactez-nous</a> afin de retirer les services incompatibles.</p> </div> </div> </div> <br /> <!-- question start --> <div class="faq-container"> <div class="faq-question"> <h3>Couverture &ndash; o&ugrave; puis-je utiliser la VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer">Au Canada, vous pouvez l&rsquo;utiliser partout o&ugrave; vous avez acc&egrave;s &agrave; une connexion LTE sur le r&eacute;seau de Fido. Remarque : La VoLTE ne fonctionnera pas dans les zones de Couverture &eacute;tendue ou dans le nord-ouest de l&rsquo;Ontario.</div> </div> </div> <br /> <!-- question start --> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je utiliser la VoLTE &agrave; l&rsquo;ext&eacute;rieur du Canada?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer">Vous pouvez utiliser la VoLTE aux &Eacute;tats-Unis. Des restrictions pourraient s&rsquo;appliquer &agrave; certains comptes et appareils. Pour en savoir plus et pour obtenir la liste &agrave; jour des endroits o&ugrave; la VoLTE est offerte en itin&eacute;rance, veuillez <a href="https://www.fido.ca/contactus">communiquer avec nous</a>.</div> </div> </div> <br /> <!-- question start --> <div class="faq-container"> <div class="faq-question"> <h3>Combien co&ucirc;te la VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer">Les appels VoLTE sont factur&eacute;s de la m&ecirc;me fa&ccedil;on que les appels traditionnels. Les minutes utilis&eacute;es sont d&eacute;duites du temps d&rsquo;antenne compris dans votre forfait. Avec certains appareils Android, vous pouvez aussi utiliser la ViLTE (vid&eacute;o sur LTE) pour effectuer des appels vid&eacute;o. Ces appels sont factur&eacute;s de la m&ecirc;me fa&ccedil;on que les appels traditionnels et ils n&rsquo;utilisent pas les donn&eacute;es de votre lot de donn&eacute;es. <br /> <br /> En itin&eacute;rance, les appels sont factur&eacute;s selon le tarif associ&eacute; &agrave; votre forfait. Veuillez consulter <a href="https://www.fido.ca/voyage">fido.ca/voyage</a> pour en savoir plus.</div> </div> </div> <br /></div> Voix sur LTE Fido VoLTE VoLTE 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Fido VoLTE (Voice over LTE)

Fido VoLTE (Voice over LTE) — Crisp HD calls that connect in the blink of an eye over the Fido 4G LTE network!

 

What is VoLTE?

VoLTE allows customers with a compatible device to make calls over our 4G LTE network. With VoLTE, you can:
  • enjoy better audio between compatible phones.
  • keep talking while browsing, streaming and using apps at 4G LTE speeds.
  • experience seamless calls (no dropping!) when moving between our mobile network + Wi-Fi.
  • take advantage of better coverage and connectivity – faster call connections in more places as we enhance our 4G LTE network.

What are the requirements to use VoLTE?

  • You need to be a Fido post-paid customer.
  • Check your phone’s specifications to confirm it supports VoLTE.
  • If you have an older LTE phone, you may need to update your device software.
  • You need to have an LTE SIM card.
  • If you brought your own device to Fido, you will need to confirm it is compatible with Fido’s network and supports VoLTE. You can call your device manufacturer to check if it is certified on our network. Some manufacturers have common device names but different model numbers specific to a country, each with unique technical specifications or software. Not all model numbers may be compatible with the Fido network or with our VoLTE service.
  • If you have a 3G or 2G phone you will need to upgrade to an LTE or 5G phone that supports VoLTE.
  • Most of our newer phones are VoLTE capable and automatically use the feature.

Some calling plans or services may not be compatible, for example if you have a voice only plan or a data block you may not be able to use VoLTE. If you’d like to remove any of these services from your account so you can have VoLTE up and running, just Contact Us to remove the conflicting services.


Coverage – where can I use VoLTE?

In Canada you can use VoLTE wherever you have an LTE connection on the Fido network. Please note: VoLTE will not work in Extended Coverage (EXT) areas or Northwestern Ontario.

Can I use VoLTE outside of Canada?

You can use VoLTE in the U.S. Some account and device restrictions may apply. For more information and a current list of where we offer VoLTE roaming please contact us.

How much does VoLTE cost?

VoLTE calls are billed as a traditional voice call and are deducted from the minutes included in your plan. On select Android devices, you can also use ViLTE (Video over LTE) to make video calls; these calls are billed the same as a traditional voice call and do not use data from your data bucket.

When roaming abroad, voice calls will be charged according to your roaming plan. Please visit fido.ca/travel for more information.