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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=6A9DF29DA8332D0A174036A0030215ED] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1937540491] [True-Client-IP] = [54.227.31.145] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-469373354;85649298;2;-469373354;85649298;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.227.31.145, 23.219.93.87] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.227.31.145, 23.219.93.87] tl-otmbccon-nfcwrls-09ddyy14 content fido-volte on 6A9DF29DA8332D0A174036A0030215ED /default/main/internet/fido/WORKAREA/common en_US j6ho4rms 2017-08-24 18:33:06 site/support j6ho4rms templatedata/site/support/data/mobile/fido-volte 1503613986 2017-09-07 05:17:55 /default/main/internet/fido/STAGING /default/main/internet/fido fido-volte 1504245762223 2017-09-07 05:17:55 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/fido-volte templatedata/site/support/data/mobile/fido-volte true fido-volte ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile CoverageTravel prepaid, regular customer_care faqs NetworkCoverage lte apple, lg, samsung gStylo, galaxyS6edge, galaxyS6 1446677476997 Fido VoLTE (Voice over LTE) | Fido Support Fido VoLTE (Voice over LTE) — Crisp HD video calls that connect in the blink of an eye over the Fido LTE network! Fido VoLTE (Voice over LTE) <div class="intro"> <h3 class="cufonbold">Fido VoLTE (Voice over LTE) &mdash; Crisp HD video calls that connect in the blink of an eye over the Fido LTE network!</h3> <h3 class="cufonbold">Overview</h3> <div class="faq-container"> <div class="faq-question"> <h3>What is VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer">VoLTE (Voice over LTE) is a way to make crisp High Definition voice and video calls that connect in the blink of an eye over the Fido LTE network without having to use a separate video calling app. <br /><br />With VoLTE, you can: <ul> <li>Make and receive crisp High Definition voice and video calls to and from other VoLTE-compatible phones.</li> </ul> <ul> <li>Enjoy a faster connection over the Fido LTE network on all your voice and video calls so you won&rsquo;t miss a beat.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Will I notice a difference if I&rsquo;m using VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>For sure! If you like chatting face-to-face, then you&rsquo;ll love VoLTE. It connects in the blink of an eye over the Fido LTE network, sounds clear and natural, and the High Definition video is super crisp.</p> </div> </div> </div> <br /> <h3 class="cufonbold">Eligibility</h3> <div class="faq-container"> <div class="faq-question"> <h3>What do I need to have in order to use VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>All Fido customers on postpaid plans with a VoLTE-compatible phone can take advantage of it anywhere on the Fido LTE network!</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Which phones are compatible with VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>To see if your device is compatible with VoLTE, check out the &ldquo;Network and Wireless Connection&rdquo; section of your device&rsquo;s technical specifications at <a href="http://www.fido.ca/consumer/mobile/device-list">www.fido.ca/consumer/mobile/device-list</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Do I need to do anything to enjoy VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>To hook up VoLTE on any compatible phone, you&rsquo;ll need to do a software update. Just note that the services below will get in the way of setting up VoLTE successfully.</p> <ul> <li>Ring Back</li> <li>Data Blocking </li> <li>Equal Access</li> </ul> <p>If you&rsquo;d like to remove any of these services from your account so you can have VoLTE up and running, just log in to <a href="/myaccount">fido.ca/myaccount</a> and a LiveChat representative will be able to remove the conflicting services. You can also get in touch with a representative by calling 611 from your Fido or 1-888-481-3436 from any other phone.</p> </div> </div> </div> <br /> <h3 class="cufonbold">Coverage</h3> <div class="faq-container"> <div class="faq-question"> <h3>Where can I use VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>As long as you&rsquo;re connected to the Fido LTE network and you have a VoLTE-compatible phone, you&rsquo;ll have access to VoLTE while in Canada. At the moment, VoLTE is not available to Fido customers in Northwestern Ontario or in extended coverage areas.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Can I use VoLTE when I am roaming outside of Canada?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>No. Right now, VoLTE is only available to Fido customers when they&rsquo;re on the Fido LTE network.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What happens if I make a voice or video call in an area where there is only HSPA or EDGE network coverage?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Rest assured, you&rsquo;ll still be able to make a call, but it&rsquo;ll be like a traditional voice call.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What happens if I make a voice or video call while in an extended coverage area?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>VoLTE won&rsquo;t be available while in an extended coverage area. You&rsquo;re still going to be able to make a call, but it&rsquo;ll be like a traditional voice call.</p> </div> </div> </div> <br /> <h3 class="cufonbold">Billing</h3> <div class="faq-container"> <div class="faq-question"> <h3>Do I have to pay for using VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>If you&rsquo;re on a <strong>Fido Pulse</strong><span class="tm7">TM</span> plan, you&rsquo;ll have unlimited Canada-wide VoLTE video calling. If you aren&rsquo;t on a Fido Pulse plan, you&rsquo;ll be charged $0.35/minute for Canadian long-distance VoLTE video calls (local VoLTE video calls are included).</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Who can I make another VoLTE video call to?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>VoLTE video calls can be made to any Fido or Rogers customer with a VoLTE compatible phone just as long as they&rsquo;re connected to the Fido or Rogers LTE network.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Do I need a data plan to make a VoLTE video call?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Data plans aren&rsquo;t required to complete VoLTE video calls. Making a VoLTE video call won&rsquo;t use up any of your data.</p> </div> </div> </div> </div> Fido VoLTE LTE network VoLTE Fido VoLTE (Voix sur LTE) | Fido Soutien Fido VoLTE (Voix sur LTE) – Des appels vidéo clairs et nets qui sont acheminés en un clin d’œil sur le réseau LTE de Fido! Fido VoLTE (Voix sur LTE) <div class="intro"> <h3 class="cufonbold">Fido VoLTE (Voix sur LTE) &ndash; Des appels vid&eacute;o clairs et nets qui sont achemin&eacute;s en un clin d&rsquo;&oelig;il sur le r&eacute;seau LTE de Fido!</h3> <h3 class="cufonbold">Survol</h3> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;est-ce que VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>VoLTE (Voix sur LTE) est une fa&ccedil;on de faire des appels vocaux et vid&eacute;o clairs et nets en haute d&eacute;finition, qui sont achemin&eacute;s en un clin d&rsquo;&oelig;il sur le r&eacute;seau LTE de Fido sans utiliser une autre appli pour les appels vid&eacute;o.</p> <p>Avec VoLTE, vous pouvez :</p> <ul> <li>Effectuer et recevoir des appels vocaux et vid&eacute;o clairs et nets en haute d&eacute;finition &agrave; partir de t&eacute;l&eacute;phones compatibles VoLTE.</li> <li>Profiter d&rsquo;une connexion plus rapide sur le r&eacute;seau LTE de Fido lors de tous vos appels vocaux et vid&eacute;o. Vous ne passerez &agrave; c&ocirc;t&eacute; de rien!</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Est-ce que je remarquerai une diff&eacute;rence en utilisant VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>C&rsquo;est certain! Si vous aimez parler face &agrave; face, vous adorerez VoLTE. &Ccedil;a se connecte en un clin d&rsquo;&oelig;il au r&eacute;seau LTE de Fido, avec une sonorit&eacute; nette et naturelle, et la haute d&eacute;finition est ultraclaire.</p> </div> </div> </div> <br /> <h3 class="cufonbold">Admissibilit&eacute;</h3> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;est-ce qu&rsquo;il me faut pour utiliser VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Tous les clients de Fido avec un forfait mensuel et un t&eacute;l&eacute;phone compatible VoLTE peuvent en profiter partout sur le r&eacute;seau LTE de Fido.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Quels sont les t&eacute;l&eacute;phones compatibles VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Pour savoir si votre appareil est compatible avec le service VoLTE, consultez &laquo; R&eacute;seaux et connexions sans fil &raquo; dans la section des caract&eacute;ristiques de l&rsquo;appareil &agrave; <a href="http://www.fido.ca/consumer/mobile/device-list?setLanguage=fr">www.fido.ca/consumer/mobile/device-list</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Est-ce que j&rsquo;ai besoin de faire quoi que ce soit pour en profiter?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Pour ajouter VoLTE sur d&rsquo;autres t&eacute;l&eacute;phones compatibles, vous devrez faire une mise &agrave; jour du logiciel. Notez que les services ci-dessous pourraient nuire &agrave; la bonne configuration du VoLTE:</p> <ul> <li>Tonalit&eacute;s</li> <li>Blocage de donn&eacute;es</li> <li>&Eacute;galit&eacute; d&rsquo;acc&egrave;s</li> </ul> <p>Si vous d&eacute;sirez &ocirc;ter l&rsquo;un de ces services de votre compte pour pouvoir utiliser VoLTE, il vous suffit de vous connecter &agrave; fido.ca/moncompte et un repr&eacute;sentant du clavardage pourra enlever les services nuisant &agrave; VoLTE. Vous pouvez aussi communiquer avec un repr&eacute;sentant en composant le 611 de votre Fido ou le 1-888-481-3436 de n&rsquo;importe quel t&eacute;l&eacute;phone.</p> </div> </div> </div> <br /> <h3 class="cufonbold">Couverture</h3> <div class="faq-container"> <div class="faq-question"> <h3>O&ugrave; est-ce que je peux utiliser VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Tous les clients de Fido avec un forfait mensuel et un t&eacute;l&eacute;phone compatible VoLTE peuvent en profiter partout sur le r&eacute;seau LTE de Fido.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Est-ce que je peux utiliser VoLTE lorsque je suis en itin&eacute;rance &agrave; l&rsquo;ext&eacute;rieur du Canada?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Non. &Agrave; l&rsquo;heure actuelle, VoLTE est seulement offert aux clients de Fido lorsqu&rsquo;ils sont &agrave; l&rsquo;int&eacute;rieur du r&eacute;seau LTE de Fido.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que se passe-t-il lorsque je fais un appel vocal ou vid&eacute;o dans une zone o&ugrave; il n&rsquo;y a qu&rsquo;une couverture r&eacute;seau HSPA ou EDGE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Ne vous en faites pas, vous pourrez toujours faire un appel, mais ce sera un bon vieil appel vocal.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que se passe-t-il si je veux faire un appel vocal ou vid&eacute;o dans une zone de couverture &eacute;tendue?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>VoLTE n&rsquo;est pas offert dans les zones de couverture &eacute;tendue. Vous pourrez toujours faire un appel, mais ce sera un bon vieil appel vocal.</p> </div> </div> </div> <br /> <h3 class="cufonbold">Facturation</h3> <div class="faq-container"> <div class="faq-question"> <h3>Est-ce que je dois payer pour utiliser VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Si vous avez un forfait Branch&eacute;<sup>MC</sup>, vous aurez les appels vid&eacute;o VoLTE partout au Canada. Si vous n&rsquo;avez pas de forfait Branch&eacute;, un montant de 0,35 $/minute vous sera factur&eacute; pour les appels vid&eacute;o VoLTE interurbains au Canada (les appels vid&eacute;o VoLTE locaux sont compris).</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Qui peut recevoir mes appels vid&eacute;o VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Les appels vid&eacute;o VoLTE peuvent &ecirc;tre effectu&eacute;s entre n&rsquo;importe quels clients Fido ou Rogers qui ont un t&eacute;l&eacute;phone compatible VoLTE, tant et aussi longtemps qu&rsquo;ils sont connect&eacute;s au r&eacute;seau LTE de Fido ou de Rogers.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Est-ce que j&rsquo;ai besoin d&rsquo;un forfait de donn&eacute;es pour faire un appel vid&eacute;o VoLTE?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Les forfait de donn&eacute;es ne sont pas n&eacute;cessaires pour faire un appel vid&eacute;o VoLTE. Faire un appel vid&eacute;o VoLTE n&rsquo;utilisera pas vos donn&eacute;es.</p> </div> </div> </div> </div> Voix sur LTE Fido VoLTE VoLTE 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Fido VoLTE (Voice over LTE)

Fido VoLTE (Voice over LTE) — Crisp HD video calls that connect in the blink of an eye over the Fido LTE network!

Overview

What is VoLTE?

VoLTE (Voice over LTE) is a way to make crisp High Definition voice and video calls that connect in the blink of an eye over the Fido LTE network without having to use a separate video calling app.

With VoLTE, you can:
  • Make and receive crisp High Definition voice and video calls to and from other VoLTE-compatible phones.
  • Enjoy a faster connection over the Fido LTE network on all your voice and video calls so you won’t miss a beat.

Will I notice a difference if I’m using VoLTE?

For sure! If you like chatting face-to-face, then you’ll love VoLTE. It connects in the blink of an eye over the Fido LTE network, sounds clear and natural, and the High Definition video is super crisp.


Eligibility

What do I need to have in order to use VoLTE?

All Fido customers on postpaid plans with a VoLTE-compatible phone can take advantage of it anywhere on the Fido LTE network!

Which phones are compatible with VoLTE?

To see if your device is compatible with VoLTE, check out the “Network and Wireless Connection” section of your device’s technical specifications at www.fido.ca/consumer/mobile/device-list.

Do I need to do anything to enjoy VoLTE?

To hook up VoLTE on any compatible phone, you’ll need to do a software update. Just note that the services below will get in the way of setting up VoLTE successfully.

  • Ring Back
  • Data Blocking
  • Equal Access

If you’d like to remove any of these services from your account so you can have VoLTE up and running, just log in to fido.ca/myaccount and a LiveChat representative will be able to remove the conflicting services. You can also get in touch with a representative by calling 611 from your Fido or 1-888-481-3436 from any other phone.


Coverage

Where can I use VoLTE?

As long as you’re connected to the Fido LTE network and you have a VoLTE-compatible phone, you’ll have access to VoLTE while in Canada. At the moment, VoLTE is not available to Fido customers in Northwestern Ontario or in extended coverage areas.

Can I use VoLTE when I am roaming outside of Canada?

No. Right now, VoLTE is only available to Fido customers when they’re on the Fido LTE network.

What happens if I make a voice or video call in an area where there is only HSPA or EDGE network coverage?

Rest assured, you’ll still be able to make a call, but it’ll be like a traditional voice call.

What happens if I make a voice or video call while in an extended coverage area?

VoLTE won’t be available while in an extended coverage area. You’re still going to be able to make a call, but it’ll be like a traditional voice call.


Billing

Do I have to pay for using VoLTE?

If you’re on a Fido PulseTM plan, you’ll have unlimited Canada-wide VoLTE video calling. If you aren’t on a Fido Pulse plan, you’ll be charged $0.35/minute for Canadian long-distance VoLTE video calls (local VoLTE video calls are included).

Who can I make another VoLTE video call to?

VoLTE video calls can be made to any Fido or Rogers customer with a VoLTE compatible phone just as long as they’re connected to the Fido or Rogers LTE network.

Do I need a data plan to make a VoLTE video call?

Data plans aren’t required to complete VoLTE video calls. Making a VoLTE video call won’t use up any of your data.

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