fido/content on false false [Cookie] = [dtCookie==3=srv=14=sn=269EA31EB1D9564CBF9848B67A31315A=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/fido-payment-program-FAQ] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [-1528616934] [True-Client-IP] = [3.235.24.23] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;14;-117214138;4773820;7;-1151093806;1167] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [3.235.24.23, 23.46.238.140] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [3.235.24.23, 23.46.238.140] [X-dynaTrace-RequestState] = [agentId=0xf9037446&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content fido-payment-program-FAQ /nac/#/choose-phone /nac/#/choose-plan?type=byod promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=14=sn=269EA31EB1D9564CBF9848B67A31315A=perc=100000=ol=0=mul=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie==3=srv=14=sn=269EA31EB1D9564CBF9848B67A31315A=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/fido-payment-program-FAQ] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [-1528616934] [True-Client-IP] = [3.235.24.23] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;14;-117214138;4773820;7;-1151093806;1167] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [3.235.24.23, 23.46.238.140] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [3.235.24.23, 23.46.238.140] [X-dynaTrace-RequestState] = [agentId=0xf9037446&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content fido-payment-program-FAQ on =3=srv=14=sn=269EA31EB1D9564CBF9848B67A31315A=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US k33nsle3 2020-02-03 14:18:34 true site/support k33nsle3 templatedata/site/support/data/billing-account/fido-payment-program-FAQ 1580934384 2020-02-05 15:27:10 /default/main/internet/fido/STAGING /default/main/internet/fido fido-payment-program-FAQ 1580918653338 2020-02-05 15:27:10 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/fido-payment-program-FAQ templatedata/site/support/data/billing-account/fido-payment-program-FAQ 1 true fido-payment-program-FAQ ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile CoverageTravel customer regular customer_care faqs Travel roaming_travel 1460749070248 What you need to know about the new Fido Payment Program | Support | Fido The Fido Payment Program lets you spread the cost of a new device over 24 monthly payments at 0% interest. Learn more about how to get a new phone affordably. What you need to know about the new Fido Payment Program | Support | Fido <h2>What you need to know about the new Fido Payment Program</h2> <h3>Fido Payment Program basics</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h4>What is the Fido Payment Program?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>The Fido Payment Program allows you to spread the cost of a new phone or tablet over 24 equal monthly payments at 0% interest with an eligible plan. While most devices will not require a down-payment, some higher end devices may require one.</p> <p>The Fido Payment Program is available on Fido.ca, in Fido stores and by contacting customer service.</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h4>Who is eligible for the Fido Payment Program?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Both new and existing Fido postpaid mobile customers are eligible, depending on the results of a credit check.</p> </div> </div> </div> <!-- faq 2 end --><!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h4>Can I upgrade my phone on the Fido Payment Program?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>You can upgrade to a new phone at any time after the first 30 days of your previous phone activation or upgrade. However, if you have an existing device balance on your current phone, it will be charged on your next bill.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h4>What do I have to pay when I purchase my new phone or tablet?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>For most devices, the full cost will be spread over 24 equal monthly payments at 0% interest, and you won&rsquo;t need to pay anything upfront at the time of purchase.</p> <p>However, some devices require a down payment. If your new device does, then you need to pay it at the time of purchase, as well as the portion of taxes payable on the down payment.</p> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h4>What happens at the end of my 24-month Fido Payment Program term?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>After 24 months, your device is paid off in full. At month 25 you will no longer have a monthly Fido Payment Program charge and you only have to pay for your regular monthly phone plan, plus any other services you have.</p> </div> </div> </div> <div class="support-divider-primary">&nbsp;</div> <h2>Switching to a plan on the Fido Payment Program</h2> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h4>Do I have to change my current Fido phone plan plan if I am upgrading my phone on the Fido Payment Program?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>You may need to change your phone plan to take advantage of the Fido Payment Program. We'll let you know if you need to change your plan when you&rsquo;re upgrading your phone. If you&rsquo;re upgrading multiple phones at once, you may need to change the plan for each line on your account. Most customers with Bring Your Own Phone plans who require a new plan will be able to find a plan with the same benefits as their current plans after making a device upgrade.</p> <p>If you want to upgrade your phone but are still on a subsidy plan with a term, you will need to switch to an eligible in-market plan. If you have an outstanding device balance, it will be charged on your next bill.</p> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h4>If I am an existing customer still on a term, can I change my 2-year plan if I am not upgrading my phone?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Yes, you can change to another subsidy plan. You can see these plans by signing in to My Account on fido.ca.</p> </div> </div> </div> <!-- faq 7 end --> <!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h4>Can I change my plan when I have a device on Fido Payment Program?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>The Fido Payment Program offers you the flexibility of changing your plan within the same plan category (for example Data, Talk &amp; Text to Data, Talk &amp; Text).</p> <p>If you decide to change to a different category (for example Data, Talk &amp; Text to Talk &amp; Text) you will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.</p> </div> </div> </div> <!-- faq 8 end --> <div class="support-divider-primary">&nbsp;</div> <h2>Getting a new phone through the Fido Payment Program</h2> <!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h4>Can I activate or upgrade my phone through the Fido Payment Program even though another line on my account is on a 2-year plan?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Yes. Each individual line on your account can be on a separate plan, so phone upgrades on one line won&rsquo;t affect your other lines.</p> </div> </div> </div> <!-- faq 9 end --> <!-- faq 10 start --> <div class="faq-container"> <div class="faq-question"> <h4>What devices are offered on the Fido Payment Program?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>We offer all phones and certified pre-owned phones on Data, Talk &amp; Text plans. Some of these phones may also be available on Talk &amp; Text plans.</p> <p>We also offer tablets on tablet data plans when added to an existing line with a Data, Talk &amp; Text plan.</p> </div> </div> </div> <!-- faq 10 end --> <!-- faq 11 start --> <div class="faq-container"> <div class="faq-question"> <h4>How many devices can I purchase on the Fido Payment Program?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>You can purchase all your devices on the Fido Payment Program, depending on the results of a credit check.</p> <p>However, there can only be one device on the Fido Payment Program per line at a time.</p> </div> </div> </div> <!-- faq 11 end --> <!-- faq 12 start --> <div class="faq-container"> <div class="faq-question"> <h4>Can I trade in my old device and get a new device through the Fido Payment Program?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Yes, you can take advantage the <a href="https://online.fidotradequote.com/">FidoTRADE program</a> and the Fido Payment Program at the same time.</p> </div> </div> </div> <!-- faq 12 end --> <!-- faq 13 start --> <div class="faq-container"> <div class="faq-question"> <h4>Can I return my device purchased through the Fido Payment Program?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Our standard return policy applies to devices purchased through the Fido Payment Program. The device must be returned within 15 days of activation (either the date of purchase in store or the date the order was shipped). The device must be returned in "like new" condition, including all original parts, components and packaging. <a href="https://www.fido.ca/consumer/content/device-warranty">Check out our device warranty for more details</a></p> </div> </div> </div> <!-- faq 13 end --> <!-- faq 14 start --> <div class="faq-container"> <div class="faq-question"> <h4>Is Device Protection available on phones purchased through the Fido Payment Program?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer14" class="collapse"> <div class="faq-answer"> <p>Yes, any phone purchased through the Fido Payment Program is eligible for Device Protection.</p> </div> </div> </div> <!-- faq 14 end --> <div class="support-divider-primary">&nbsp;</div> <h2>Understanding your bill, your financing balance, and other details</h2> <!-- faq 15 start --> <div class="faq-container"> <div class="faq-question"> <h4>How are taxes charged on the Fido Payment Program?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer15" class="collapse"> <div class="faq-answer"> <p>Taxes are charged on the full price of the device and paid off in equal monthly payments over your Fido Payment Program term alongside your device balance.</p> <p>If there is a down payment, taxes payable on the down payment will be due at time of purchase. The remaining taxes will be paid off in equal monthly payments over your Fido Payment Program term alongside your device balance.</p> </div> </div> </div> <!-- faq 15 end --> <!-- faq 16 start --> <div class="faq-container"> <div class="faq-question"> <h4>How does the Fido Payment Program appear on my bill?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer16" class="collapse"> <div class="faq-answer"> <p>For tips on understanding the Fido Payment Program on your bill, please visit <a href="https://www.fido.ca/fidopaymentbill">https://www.fido.ca/fidopaymentbill</a></p> </div> </div> </div> <!-- faq 16 end --> <!-- faq 17 start --> <div class="faq-container"> <div class="faq-question"> <h4>How can I check my outstanding balance for a device on the Fido Payment Program?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer17" class="collapse"> <div class="faq-answer"> <p>Go to the Phone tab of the My Account app or under the My Device section of My Account on fido.ca. You can also see it on your monthly bill in the section labelled &ldquo;Additional charges/credits after applicable taxes&rdquo;.</p> </div> </div> </div> <!-- faq 17 end --> <!-- faq 18 start --> <div class="faq-container"> <div class="faq-question"> <h4>Can I make additional payments towards my Fido Payment Program balance? If yes, how?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer18" class="collapse"> <div class="faq-answer"> <p>You can make additional lump-sum payments with a credit card towards your outstanding Fido Payment Program balance anytime by contacting customer service.</p> <p>If it is a partial payment, it will reduce your monthly payment amount, but not the number of months remaining on your term. If you are paying off your balance in full, you will no longer pay any Fido Payment Program charges.</p> <p>Any additional payments you make will show up on your following bill.</p> </div> </div> </div> <!-- faq 18 end --> <!-- faq 19 start --> <div class="faq-container"> <div class="faq-question"> <h4>What happens if I cancel my service before my Fido Payment Program&rsquo;s 24-month term is completed?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer19" class="collapse"> <div class="faq-answer"> <p>You will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.</p> </div> </div> </div> <!-- faq 19 end --> <!-- faq 20 start --> <div class="faq-container"> <div class="faq-question"> <h4>What activities will cancel my Fido Payment Program agreement?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer20" class="collapse"> <div class="faq-answer"> <p>Your Fido Payment Program service will be cancelled, and the outstanding Fido Payment Program balance will be charged on your next bill, if you do any of the following:</p> <ul> <li>Cancel your Fido service (including for non-payment)</li> <li>Transfer your wireless services to another Fido account or wireless service provider</li> <li>Upgrade to a new phone with a new Fido Payment Program Agreement</li> <li>Switch to a phone plan not eligible for the Fido Payment Program.</li> </ul> </div> </div> </div> <!-- faq 20 end --> phone payments device financing phone financing financing phone plans Fido Payment Program Information sur le nouveau Programme de paiement Fido | Soutien | Fido Le Programme de paiement Fido vous permet de répartir le coût d’un nouvel appareil sur 24 paiements mensuels sans intérêt. Voyez comment. Information sur le nouveau Programme de paiement Fido | Soutien | Fido <h2>Ce que vous devez savoir au sujet du nouveau Programme de paiement Fido</h2> <h3>Principes du Programme de paiement Fido</h3> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h4>En quoi consiste le Programme de paiement Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Le Programme de paiement Fido vous permet de r&eacute;partir le co&ucirc;t d&rsquo;un nouveau t&eacute;l&eacute;phone ou d&rsquo;une tablette sur 24 paiements mensuels &eacute;gaux sans int&eacute;r&ecirc;t avec un forfait admissible. Vous n&rsquo;avez aucun acompte &agrave; payer, sauf pour certains appareils haut de gamme.</p> <p>Le Programme de paiement Fido est accessible sur fido.ca, dans les magasins Fido et aupr&egrave;s du Service &agrave; la client&egrave;le.</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h4>Qui est admissible au Programme de paiement Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Les nouveaux clients et les clients actuels du service mobile postpay&eacute; de Fido sont admissibles, sous r&eacute;serve d&rsquo;une v&eacute;rification de cr&eacute;dit.</p> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h4>Puis-je profiter du Programme de paiement Fido pour changer mon t&eacute;l&eacute;phone?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Vous pouvez passer &agrave; un nouveau t&eacute;l&eacute;phone en tout temps apr&egrave;s les 30 premiers jours de l&rsquo;activation ou du changement pr&eacute;c&eacute;dent. Cependant, si vous avez un solde impay&eacute; pour votre t&eacute;l&eacute;phone actuel, il sera port&eacute; &agrave; votre prochaine facture.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h4>Que dois-je payer lorsque j&rsquo;ach&egrave;te un nouveau t&eacute;l&eacute;phone ou une nouvelle tablette?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Pour la plupart des appareils, le co&ucirc;t total sera r&eacute;parti sur 24 paiements mensuels &eacute;gaux &agrave; 0 % d&rsquo;int&eacute;r&ecirc;t, et vous n&rsquo;aurez rien &agrave; payer au moment de l&rsquo;achat.</p> <p>Cependant, certains appareils n&eacute;cessitent un acompte. Si c&rsquo;est le cas de votre nouvel appareil, vous devez le payer au moment de l&rsquo;achat, ainsi que la partie des taxes exigibles sur l&rsquo;acompte.</p> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h4>Qu&rsquo;arrive-t-il &agrave; la fin de la p&eacute;riode de 24 mois du Programme de paiement Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Apr&egrave;s 24 mois, votre appareil est pay&eacute; en entier. Au 25e mois, vous n&rsquo;aurez plus &agrave; payer de frais mensuels pour le Programme de paiement Fido et vous n&rsquo;aurez qu&rsquo;&agrave; payer votre forfait mobile mensuel courant, en plus de vos autres services.</p> </div> </div> </div> <div class="support-divider-primary">&nbsp;</div> <h2>Passer &agrave; un forfait dans le cadre du Programme de paiement Fido</h2> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h4>Dois-je changer mon forfait de t&eacute;l&eacute;phone Fido actuel si je change mon t&eacute;l&eacute;phone avec le Programme de paiement Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>C&rsquo;est possible que vous ayez &agrave; changer de forfait mobile pour profiter du Programme de paiement Fido. Nous vous aviserons si vous devez changer de forfait au moment du changement de votre t&eacute;l&eacute;phone. Si vous changez plusieurs t&eacute;l&eacute;phones en m&ecirc;me temps, vous devrez peut-&ecirc;tre changer le forfait de chaque ligne de votre compte. La plupart des clients qui ont un forfait Apportez votre t&eacute;l&eacute;phone et qui ont besoin d&rsquo;un nouveau forfait pourront en trouver un offrant les m&ecirc;mes avantages apr&egrave;s un changement d&rsquo;appareil.</p> <p>Si vous souhaitez changer d&rsquo;appareil, mais que vous &ecirc;tes toujours abonn&eacute; &agrave; un forfait avec subvention pour une dur&eacute;e d&eacute;termin&eacute;e, vous devrez passer &agrave; un forfait admissible sur le march&eacute;. Si vous avez un solde impay&eacute; d&rsquo;appareil, il sera port&eacute; &agrave; votre prochaine facture.</p> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h4>Si je suis un client actuel avec un abonnement &agrave; dur&eacute;e d&eacute;termin&eacute;e, puis-je changer de forfait si je ne change pas mon t&eacute;l&eacute;phone?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Oui, vous pouvez passer &agrave; un autre forfait avec une quantit&eacute; de donn&eacute;es diff&eacute;rente ou &agrave; un forfait Apportez votre t&eacute;l&eacute;phone (mais des frais de d&eacute;classement vous seront factur&eacute;s). Vous pouvez voir ces forfaits en acc&eacute;dant &agrave; Mon Compte sur fido.ca.</p> </div> </div> </div> <!-- faq 7 end --> <!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h4>Puis-je changer de forfait lorsque j&rsquo;ai un appareil avec le Programme de paiement Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Le Programme de paiement Fido vous offre la possibilit&eacute; de changer votre forfait &agrave; l&rsquo;int&eacute;rieur d&rsquo;une m&ecirc;me cat&eacute;gorie (par exemple, Donn&eacute;es, appels et textos &agrave; Donn&eacute;es, appels et textos).</p> <p>Si vous d&eacute;cidez de passer &agrave; une autre cat&eacute;gorie (par exemple, Donn&eacute;es, appels et textos &agrave; Appels et textos), votre solde impay&eacute; du Programme de paiement Fido vous sera factur&eacute;. Les frais seront appliqu&eacute;s &agrave; votre prochaine facture.</p> </div> </div> </div> <!-- faq 8 end --> <div class="support-divider-primary">&nbsp;</div> <h2>Obtenir un nouveau t&eacute;l&eacute;phone avec le Programme de paiement Fido</h2> <!-- faq 9 start --> <div class="faq-container"> <div class="faq-question"> <h4>Puis-je activer ou changer mon t&eacute;l&eacute;phone par l&rsquo;entremise du Programme de paiement Fido m&ecirc;me si une autre ligne dans mon compte est assortie d&rsquo;un forfait de 2 ans?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Oui. Chaque ligne de votre compte peut &ecirc;tre assortie d&rsquo;un forfait distinct, alors un changement appareil sur une ligne n&rsquo;aura aucune incidence sur vos autres lignes.</p> </div> </div> </div> <!-- faq 9 end --> <!-- faq 10 start --> <div class="faq-container"> <div class="faq-question"> <h4>Quels appareils sont offerts dans le cadre du Programme de paiement Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Nous offrons tous les t&eacute;l&eacute;phones ainsi que les t&eacute;l&eacute;phones d&rsquo;occasion certifi&eacute;s avec les forfaits Donn&eacute;es, appels et textos. Certains de ces t&eacute;l&eacute;phones peuvent &eacute;galement &ecirc;tre offerts avec les forfaits Appels et textos.</p> <p>Nous offrons aussi des tablettes avec forfait Donn&eacute;es pour tablette lorsqu&rsquo;elles sont ajout&eacute;es &agrave; une ligne existante dans le cadre d&rsquo;un forfait Donn&eacute;es, appels et textos.</p> </div> </div> </div> <!-- faq 10 end --> <!-- faq 11 start --> <div class="faq-container"> <div class="faq-question"> <h4>Combien d&rsquo;appareils puis-je acheter &agrave; l&rsquo;aide du Programme de paiement Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Vous pouvez acheter tous vos appareils dans le cadre du Programme de paiement Fido, sous r&eacute;serve d&rsquo;une v&eacute;rification de cr&eacute;dit.</p> <p>Cependant, il ne peut y avoir qu&rsquo;un seul appareil par ligne &agrave; la fois dans le cadre du Programme de paiement Fido.</p> </div> </div> </div> <!-- faq 11 end --> <!-- faq 12 start --> <div class="faq-container"> <div class="faq-question"> <h4>Puis-je &eacute;changer mon ancien appareil et en obtenir un nouveau dans le cadre du Programme de paiement Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Oui, vous pouvez profiter du <a href="https://online.fidotradequote.com/">programme FidoTROC</a> et du Programme de paiement Fido en m&ecirc;me temps</p> </div> </div> </div> <!-- faq 12 end --> <!-- faq 13 start --> <div class="faq-container"> <div class="faq-question"> <h4>Puis-je retourner l&rsquo;appareil que j&rsquo;ai achet&eacute; dans le cadre du Programme de paiement Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Notre politique de retour standard s&rsquo;applique aux appareils achet&eacute;s dans le cadre du Programme de paiement Fido. L&rsquo;appareil doit &ecirc;tre retourn&eacute; dans les 15 jours suivant son activation (&agrave; compter de la date d&rsquo;achat en magasin ou de la date d&rsquo;exp&eacute;dition de la commande). L&rsquo;appareil doit &ecirc;tre retourn&eacute; &laquo; comme neuf &raquo; et &ecirc;tre accompagn&eacute; de toutes les pi&egrave;ces et composantes d&rsquo;origine, dans son emballage d&rsquo;origine. Consultez la garantie de l&rsquo;appareil pour en savoir plus.</p> </div> </div> </div> <!-- faq 13 end --> <!-- faq 14 start --> <div class="faq-container"> <div class="faq-question"> <h4>La Protection de l&rsquo;appareil est-elle offerte pour les appareils achet&eacute;s dans le cadre du Programme de paiement Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer14" class="collapse"> <div class="faq-answer"> <p>Oui, tout t&eacute;l&eacute;phone achet&eacute; dans le cadre du Programme de paiement Fido est admissible &agrave; la Protection de l&rsquo;appareil.</p> </div> </div> </div> <!-- faq 14 end --> <div class="support-divider-primary">&nbsp;</div> <h2>Comprendre votre facture, votre solde de financement et d&rsquo;autres d&eacute;tails</h2> <!-- faq 15 start --> <div class="faq-container"> <div class="faq-question"> <h4>Comment les taxes sont-elles factur&eacute;es dans le cadre du Programme de paiement Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer15" class="collapse"> <div class="faq-answer"> <p>Les taxes sont factur&eacute;es sur le prix total de l&rsquo;appareil et sont financ&eacute;es dans le cadre de votre Programme de paiement Fido.</p> <p>S&rsquo;il y a un acompte, les taxes &agrave; payer sur l&rsquo;acompte seront exigibles au moment de l&rsquo;achat. Les taxes restantes seront financ&eacute;es dans le cadre de votre Programme de paiement Fido.</p> </div> </div> </div> <!-- faq 15 end --> <!-- faq 16 start --> <div class="faq-container"> <div class="faq-question"> <h4>Comment le programme de paiement Fido figure-t-il sur ma facture?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer16" class="collapse"> <div class="faq-answer"> <p>Pour obtenir des conseils afin de mieux comprendre le programme de paiement de Fido sur votre facture, consultez <a href="https://www.fido.ca/fidopaymentbill">https://www.fido.ca/fidopaymentbill</a></p> </div> </div> </div> <!-- faq 16 end --> <!-- faq 17 start --> <div class="faq-container"> <div class="faq-question"> <h4>Comment puis-je v&eacute;rifier mon solde impay&eacute; pour un appareil dans le cadre du Programme de paiement Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer17" class="collapse"> <div class="faq-answer"> <p>Acc&eacute;dez &agrave; l&rsquo;onglet Appareil de l&rsquo;application Mon compte ou &agrave; la section Mon appareil de Mon compte sur fido.ca. Vous pouvez &eacute;galement le voir sur votre facture mensuelle dans la section nomm&eacute;e Frais et cr&eacute;dits additionnels apr&egrave;s les taxes applicables.</p> </div> </div> </div> <!-- faq 17 end --> <!-- faq 18 start --> <div class="faq-container"> <div class="faq-question"> <h4>Puis-je effectuer des paiements additionnels sur le solde de mon Programme de paiement Fido? Si oui, comment?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer18" class="collapse"> <div class="faq-answer"> <p>Vous pouvez faire un paiement forfaitaire additionnel sur le solde du Programme de paiement Fido en tout temps en communiquant avec le Service &agrave; la client&egrave;le.</p> <p>S&rsquo;il s&rsquo;agit d&rsquo;un paiement partiel, le montant de votre paiement mensuel sera r&eacute;duit, mais pas le nombre de mois restant &agrave; votre entente. Si vous payez votre solde au complet, vous ne paierez plus les frais du Programme de paiement Fido.</p> <p>Tout paiement additionnel figurera sur votre prochaine facture.</p> </div> </div> </div> <!-- faq 18 end --> <!-- faq 19 start --> <div class="faq-container"> <div class="faq-question"> <h4>Qu&rsquo;arrive-t-il si j&rsquo;annule mon service avant la fin de la p&eacute;riode de 24 mois du Programme de paiement Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer19" class="collapse"> <div class="faq-answer"> <p>Le solde impay&eacute; du Programme de paiement de Fido sera port&eacute; &agrave; votre compte. Les frais seront appliqu&eacute;s &agrave; votre prochaine facture.</p> </div> </div> </div> <!-- faq 19 end --> <!-- faq 20 start --> <div class="faq-container"> <div class="faq-question"> <h4>Quelles activit&eacute;s entra&icirc;neront l&rsquo;annulation de mon entente en vertu du Programme de paiement de Fido?</h4> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer20" class="collapse"> <div class="faq-answer"> <p>Votre entente sera annul&eacute;e et le solde impay&eacute; du Programme de paiement Fido sera port&eacute; &agrave; votre prochaine facture si vous prenez une de ces mesures :</p> <ul> <li>Annuler votre service Fido (y compris pour non-paiement)</li> <li>Transf&eacute;rer vos services sans-fil &agrave; un autre compte Fido ou &agrave; un autre fournisseur de services sans-fil</li> <li>Passez &agrave; un nouveau t&eacute;l&eacute;phone dans le cadre d&rsquo;une nouvelle entente du Programme de paiement Fido</li> <li>Passer &agrave; un forfait mobile non admissible au Programme de paiement Fido</li> </ul> </div> </div> </div> <!-- faq 20 end --> Fido Nomade, roam, fido roam, travel forfait Branchés de Fido service en itinérance Trousses Voyage frais facturés à l’utilisation Fido Nomade 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

What you need to know about the new Fido Payment Program | Support | Fido

What you need to know about the new Fido Payment Program

Fido Payment Program basics

What is the Fido Payment Program?

The Fido Payment Program allows you to spread the cost of a new phone or tablet over 24 equal monthly payments at 0% interest with an eligible plan. While most devices will not require a down-payment, some higher end devices may require one.

The Fido Payment Program is available on Fido.ca, in Fido stores and by contacting customer service.

Who is eligible for the Fido Payment Program?

Both new and existing Fido postpaid mobile customers are eligible, depending on the results of a credit check.

Can I upgrade my phone on the Fido Payment Program?

You can upgrade to a new phone at any time after the first 30 days of your previous phone activation or upgrade. However, if you have an existing device balance on your current phone, it will be charged on your next bill.

What do I have to pay when I purchase my new phone or tablet?

For most devices, the full cost will be spread over 24 equal monthly payments at 0% interest, and you won’t need to pay anything upfront at the time of purchase.

However, some devices require a down payment. If your new device does, then you need to pay it at the time of purchase, as well as the portion of taxes payable on the down payment.

What happens at the end of my 24-month Fido Payment Program term?

After 24 months, your device is paid off in full. At month 25 you will no longer have a monthly Fido Payment Program charge and you only have to pay for your regular monthly phone plan, plus any other services you have.

 

Switching to a plan on the Fido Payment Program

Do I have to change my current Fido phone plan plan if I am upgrading my phone on the Fido Payment Program?

You may need to change your phone plan to take advantage of the Fido Payment Program. We'll let you know if you need to change your plan when you’re upgrading your phone. If you’re upgrading multiple phones at once, you may need to change the plan for each line on your account. Most customers with Bring Your Own Phone plans who require a new plan will be able to find a plan with the same benefits as their current plans after making a device upgrade.

If you want to upgrade your phone but are still on a subsidy plan with a term, you will need to switch to an eligible in-market plan. If you have an outstanding device balance, it will be charged on your next bill.

If I am an existing customer still on a term, can I change my 2-year plan if I am not upgrading my phone?

Yes, you can change to another subsidy plan. You can see these plans by signing in to My Account on fido.ca.

Can I change my plan when I have a device on Fido Payment Program?

The Fido Payment Program offers you the flexibility of changing your plan within the same plan category (for example Data, Talk & Text to Data, Talk & Text).

If you decide to change to a different category (for example Data, Talk & Text to Talk & Text) you will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.

 

Getting a new phone through the Fido Payment Program

Can I activate or upgrade my phone through the Fido Payment Program even though another line on my account is on a 2-year plan?

Yes. Each individual line on your account can be on a separate plan, so phone upgrades on one line won’t affect your other lines.

What devices are offered on the Fido Payment Program?

We offer all phones and certified pre-owned phones on Data, Talk & Text plans. Some of these phones may also be available on Talk & Text plans.

We also offer tablets on tablet data plans when added to an existing line with a Data, Talk & Text plan.

How many devices can I purchase on the Fido Payment Program?

You can purchase all your devices on the Fido Payment Program, depending on the results of a credit check.

However, there can only be one device on the Fido Payment Program per line at a time.

Can I trade in my old device and get a new device through the Fido Payment Program?

Yes, you can take advantage the FidoTRADE program and the Fido Payment Program at the same time.

Can I return my device purchased through the Fido Payment Program?

Our standard return policy applies to devices purchased through the Fido Payment Program. The device must be returned within 15 days of activation (either the date of purchase in store or the date the order was shipped). The device must be returned in "like new" condition, including all original parts, components and packaging. Check out our device warranty for more details

Is Device Protection available on phones purchased through the Fido Payment Program?

Yes, any phone purchased through the Fido Payment Program is eligible for Device Protection.

 

Understanding your bill, your financing balance, and other details

How are taxes charged on the Fido Payment Program?

Taxes are charged on the full price of the device and paid off in equal monthly payments over your Fido Payment Program term alongside your device balance.

If there is a down payment, taxes payable on the down payment will be due at time of purchase. The remaining taxes will be paid off in equal monthly payments over your Fido Payment Program term alongside your device balance.

How does the Fido Payment Program appear on my bill?

For tips on understanding the Fido Payment Program on your bill, please visit https://www.fido.ca/fidopaymentbill

How can I check my outstanding balance for a device on the Fido Payment Program?

Go to the Phone tab of the My Account app or under the My Device section of My Account on fido.ca. You can also see it on your monthly bill in the section labelled “Additional charges/credits after applicable taxes”.

Can I make additional payments towards my Fido Payment Program balance? If yes, how?

You can make additional lump-sum payments with a credit card towards your outstanding Fido Payment Program balance anytime by contacting customer service.

If it is a partial payment, it will reduce your monthly payment amount, but not the number of months remaining on your term. If you are paying off your balance in full, you will no longer pay any Fido Payment Program charges.

Any additional payments you make will show up on your following bill.

What happens if I cancel my service before my Fido Payment Program’s 24-month term is completed?

You will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.

What activities will cancel my Fido Payment Program agreement?

Your Fido Payment Program service will be cancelled, and the outstanding Fido Payment Program balance will be charged on your next bill, if you do any of the following:

  • Cancel your Fido service (including for non-payment)
  • Transfer your wireless services to another Fido account or wireless service provider
  • Upgrade to a new phone with a new Fido Payment Program Agreement
  • Switch to a phone plan not eligible for the Fido Payment Program.