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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/fido-device-unlock] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.239.58.199] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;-2136985174;167336431;7;-1151093806;524;83d2;2h01;3h80a031aa;4h09f959ef] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.239.58.199, 23.48.39.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=75F19A08DE7AF842B15B69560F2F4753=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-770018762] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [a11177161-614ef163-3884568] [X-Forwarded-For] = [3.239.58.199, 23.48.39.63] [X-dynaTrace-RequestState] = [agentId=0x80a031aa&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content fido-device-unlock on =3=srv=19=sn=75F19A08DE7AF842B15B69560F2F4753=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rm8 2017-08-24 18:33:06 true site/support j6ho4rm8 templatedata/site/support/data/mobile/fido-device-unlock 1623684395 2021-06-15 15:56:28 /default/main/internet/fido/STAGING /default/main/internet/fido fido-device-unlock 1623684434700 2021-06-15 15:56:28 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/fido-device-unlock templatedata/site/support/data/mobile/fido-device-unlock 1 true fido-device-unlock ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted how_tos LifeCycleStage InstallationAndSetUp, Optimization 876 Device Unlocking FAQs | Fido Support There are no fees to unlock a Fido device for all customers with an active mobile account or a recently cancelled account. Brand new devices already come unlocked Device Unlocking FAQs <div class="faq-container"> <p>Current customers with an active wireless account or cancelled account in the last 12 months can have their Fido devices unlocked by Fido. Any new device comes unlocked when bought directly from Fido.</p> <p>For assistance determining if your device is unlocked or if you need help unlocking it, please <a href="https://www.fido.ca/consumer/contact-us/my-fido-services">contact our Mobile Billing &amp; Payment team.</a></p> <div class="faq-question"> <h3>How can I tell if my device is unlocked?</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Devices sold after December 1, 2017 come unlocked. To check if your device is unlocked you will need to insert another carrier&rsquo;s SIM card into the device. If the device asks for an unlock code or says SIM Not Supported, then the phone is locked.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h2>Are there any prerequisites before I can get my device unlocked?</h2> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>&bull; For current Fido Wireless customers with an active account:</p> <p>Your account must be in good standing with no past due balances and the device being unlocked cannot be on the national blacklist of wireless devices that have been reported as lost or stolen. There is <strong>no charge </strong>to unlock your device and there is no wait period</p> <p>&nbsp;</p> <p>&bull; For customers with a recently cancelled account (within 12 months):</p> <p>Your cancelled account must have no past due balances, be paid in full and not have been cancelled due to fraud. The device being unlocked cannot be on the national blacklist of wireless devices that have been reported as lost or stolen. There is <strong>no charge</strong> to unlock your device and there is no wait period.</p> <p>&nbsp;</p> <p><strong>Note:</strong> For enterprise customers, a device unlock fee may apply.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h2>Can I unlock a phone from another carrier or use a phone from another carrier?</h2> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>We can only unlock devices that are purchased directly from Fido. If you have a device from another carrier and you want to use it with Fido, <a href="https://www.fido.ca/consumer/content/configure-unlocked-device-guide">please check here</a> to make sure the phone is compatible with our network. Please note that some features on our network may not be compatible with a device that is not from Fido.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h2>Will unlocking change my term, commitment, warranty or affect how my phone works?</h2> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Our method of unlocking your phone will not affect your current term, commitment or warranty on your phone. Unlocking through an unauthorized third party may impact your device&rsquo;s warranty and/or performance.</p> <p>If you're using another carrier's SIM card with your unlocked Fido device, some settings or features may not function properly as they're configured for the Fido network.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h2>Can I use my unlocked device anywhere in the world?</h2> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Yes, provided there is service in that area on a network compatible with your device.</p> <p>Be sure to <a href="http://www.fido.ca/consumer/content/fido-roam-faq?setLanguage=en">check out Fido Roam and our other great roaming options.</a></p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h2>How do I unlock my Fido wireless cell phone?</h2> </div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>To unlock your Fido cell phone, follow these steps:</p> <ol style="margin-left: 15px; font-size: 1.6rem;"> <li>Find your phone&rsquo;s IMEI number: <p style="margin-left: 15px;">&bull; Go into the dialer as if you were going to make a phone call and dial <strong>*#06#</strong> and the IMEI will come up.</p> <p style="margin-left: 15px;">&bull; Alternatively, you can find the IMEI number in the settings of your phone.</p> <p style="margin-left: 25px;">o For an iPhone you can go to <strong>Settings</strong> &gt; <strong>About</strong>.</p> <p style="margin-left: 25px;">o For an Android device you can go to <strong>Settings</strong> &gt; <strong>About Phone</strong> &gt; <strong>Status</strong>. The method can also vary on different Android phones and will vary on any other phone type.</p> </li> <li style="margin-bottom: 10px;">Once you&rsquo;ve found your device&rsquo;s IMEI number, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services">contact our Mobile Billing &amp; Payment team</a>. with the 15-digit IMEI ready. </li> <li>Depending on the type of phone you have, one of two things may happen: <p style="margin-left: 15px; margin-top: 10px">&bull; For iPhones, the unlock is done remotely on our side and you must reboot your phone with the SIM card from another carrier in the phone. Please note that if the iPhone is an older model a factory reset may have to be done on the phone.</p> <p style="margin-left: 15px;">&bull; For any other phone you will be given an unlock code to input on the phone. Put in another carrier&rsquo;s SIM card in the phone and the device will prompt you to enter the unlock code. Do not enter the unlock code more than twice. If it does not work, please contact us again. Entering the unlock code too many times may permanently lock the device and you may need to send it in for repair through our <a href="https://www.fido.ca/consumer/content/repair-faq">repair program</a> before you can re-attempt unlocking.</p> <p style="margin-left: 15px;">&bull; <strong>Note:</strong> Some older devices may not ask for an <strong>unlock code</strong> and you will have to put in the code a certain way. Please confirm when you contact us what the method of putting in the unlock code is.</p> </li> </ol></div> </div> </div> <div class="faq-question"> <h2>How do I unlock my Fido Home Phone device?</h2> </div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>* Instructions apply to ZTE WF720, WF721 and WF722</p> <ol style="margin-left: 25px; font-size: 1.6rem;"> <li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services">Contact our Mobile Billing &amp; Payment team</a> and we will provide you with an unlock code.</li> <li>Ensure that your home phone or cordless phone base station is plugged into the home phone adapter.</li> <li>From the connected home phone, dial <strong>*983*86*</strong> followed by the <strong>unlock code</strong> provided to you by the Fido agent and the pound sign <strong>(#)</strong>.</li> <p>i.e. <strong>*983*86*&lt;unlock code&gt;#</strong></p> </ol></div> </div> <div class="faq-question"> <h2>How do I unlock my RocketTM mobile internet device?</h2> </div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>* Instructions apply to ZTE MF970 Rocket Mobile Hotspot</p> <p>First, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services">contact our Mobile Billing &amp; Payment team</a> and we will provide you with an unlock code.</p> <p>Once you&rsquo;ve got an unlock code, follow these steps to unlock your device:</p> <ol style="margin-left: 25px; font-size: 1.6rem;"> <li>Insert a non-Fido SIM card into your ZTE MF970 Mobile Hotspot and power on.</li> <li>Connect a PC or smart phone to the device by WiFi.</li> <li>Launch the web browser.</li> <li>Enter <strong>192.168.8.1</strong> into your browser&rsquo;s address bar.</li> <li>Enter the password (<strong>admin</strong> is the default password. Please change this to something more secure afterwards, if you haven&rsquo;t already).</li> <li>Enter the unlock code.</li> </ol></div> </div> unlock device phone Fido rebate FAQ sur le déverrouillage des appareils | Fido Soutien Si vous avez achet&eacute; un appareil Fido, vous pouvez le faire d&eacute;verrouiller par Fido. Vous pourrez ainsi vous servir de cet appareil partout sur la plan&egrave;te o&ugrave; un op&eacute;rateur offre un service compatible avec celui-ci. FAQ sur le déverrouillage des appareils <div class="faq-container"> <p>Les clients actuels qui ont un compte de service sans-fil actif ou annul&eacute; au cours des 12 derniers mois peuvent faire d&eacute;verrouiller leur appareil par Fido. Tout nouvel appareil est d&eacute;verrouill&eacute; lorsqu&rsquo;il est achet&eacute; directement aupr&egrave;s de Fido.</p> <p>Si vous avez besoin d&rsquo;aide pour savoir si votre appareil est d&eacute;verrouill&eacute; ou effectuer un d&eacute;verrouillage, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services?setLanguage=fr">communiquez avec notre &eacute;quipe qui s&rsquo;occupe de la facturation et des paiements pour le service mobile. </a></p> <div class="faq-question"> <h3>Comment puis-je savoir si mon appareil est d&eacute;verrouill&eacute;?</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Les appareils vendus apr&egrave;s le 1er d&eacute;cembre 2017 sont livr&eacute;s d&eacute;verrouill&eacute;s. Pour v&eacute;rifier si votre appareil est d&eacute;verrouill&eacute;, vous devez y ins&eacute;rer la carte SIM d&rsquo;un autre op&eacute;rateur. Si l&rsquo;appareil demande un code de d&eacute;verrouillage ou indique que la carte SIM n&rsquo;est pas prise en charge, le t&eacute;l&eacute;phone est alors verrouill&eacute;.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h2>Y a-t-il des conditions pr&eacute;alables &agrave; respecter avant que je puisse faire d&eacute;verrouiller mon appareil?</h2> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>&bull; Pour les clients actuels du service sans-fil de Fido dont le compte est actif :</p> <p>Votre compte doit &ecirc;tre en r&egrave;gle, n&rsquo;indiquer aucun solde en retard, et l&rsquo;appareil devant &ecirc;tre d&eacute;verrouill&eacute; ne doit pas figurer sur la liste noire nationale des appareils sans fil d&eacute;clar&eacute;s perdus ou vol&eacute;s. Le d&eacute;verrouillage de votre appareil est <strong>gratuit</strong> et il n&rsquo;y a aucune p&eacute;riode d&rsquo;attente.</p> <p>&nbsp;</p> <p>&bull; Pour les clients dont le compte a r&eacute;cemment &eacute;t&eacute; annul&eacute; (dans les 12 derniers mois) :</p> <p>Votre compte annul&eacute; doit &ecirc;tre en r&egrave;gle sans aucun solde en retard, &ecirc;tre pay&eacute; en totalit&eacute; et ne pas avoir &eacute;t&eacute; annul&eacute; pour cause de fraude. L&rsquo;appareil devant &ecirc;tre d&eacute;verrouill&eacute; ne doit pas figurer sur la liste noire nationale des appareils sans fil d&eacute;clar&eacute;s perdus ou vol&eacute;s. Le d&eacute;verrouillage de votre appareil est <strong>gratuit</strong> et il n&rsquo;y a aucune p&eacute;riode d&rsquo;attente.</p> <p>&nbsp;</p> <p><strong>Remarque</strong> : Des frais de d&eacute;verrouillage d&rsquo;appareil peuvent s&rsquo;appliquer pour les clients Affaires.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h2>Puis-je d&eacute;verrouiller ou utiliser un t&eacute;l&eacute;phone d&rsquo;un autre op&eacute;rateur?</h2> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Nous ne pouvons d&eacute;verrouiller que les appareils achet&eacute;s directement aupr&egrave;s de Fido. Si vous avez un appareil d&rsquo;un autre op&eacute;rateur et que vous souhaitez l&rsquo;utiliser avec Fido, <a href="https://www.fido.ca/consumer/content/configure-unlocked-device-guide?setLanguage=fr">veuillez v&eacute;rifier ici</a> pour vous assurer qu&rsquo;il est compatible avec notre r&eacute;seau. Veuillez noter que certaines fonctions de notre r&eacute;seau peuvent ne pas &ecirc;tre compatibles avec un appareil qui ne provient pas de Fido.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h2>Le d&eacute;verrouillage de mon appareil va-t-il modifier mon abonnement, mon entente ou ma garantie ou affecter le fonctionnement de mon t&eacute;l&eacute;phone?</h2> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Notre fa&ccedil;on de d&eacute;verrouiller votre t&eacute;l&eacute;phone n&rsquo;aura aucune incidence sur votre abonnement, votre garantie ou votre entente actuel. Par contre, faire d&eacute;verrouiller votre appareil par une tierce partie non autoris&eacute;e peut avoir une incidence sur sa garantie ou son rendement.</p> <p>Si vous utilisez une carte SIM d&rsquo;un autre op&eacute;rateur avec votre appareil d&eacute;verrouill&eacute; de Fido, certains param&egrave;tres ou certaines options pourraient ne pas fonctionner correctement puisque votre appareil a &eacute;t&eacute; configur&eacute; pour le r&eacute;seau de Fido.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h2>Puis-je utiliser mon appareil d&eacute;verrouill&eacute; partout dans le monde?</h2> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Oui, &agrave; condition qu&rsquo;il y ait du service dans le secteur en question et que le r&eacute;seau soit compatible avec votre appareil.</p> <p>Assurez-vous de <a href="http://www.fido.ca/consumer/content/fido-roam-faq?setLanguage=fr">jeter un coup d&rsquo;&oelig;il &agrave; Fido Nomade et &agrave; nos autres formidables options d&rsquo;itin&eacute;rance.</a></p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h2>Comment puis-je d&eacute;verrouiller mon t&eacute;l&eacute;phone sans fil de Fido?</h2> </div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Pour d&eacute;verrouiller votre t&eacute;l&eacute;phone sans fil de Fido, suivez les &eacute;tapes suivantes :</p> <ol style="margin-left: 15px; font-size: 1.6rem"> <li>Trouvez le num&eacute;ro IMEI de votre appareil : <p style="margin-left: 15px;">&bull; Dans le composeur, comme si vous tentiez de faire un appel t&eacute;l&eacute;phonique, composez <strong>*#06#</strong> et l&rsquo;IMEI s&rsquo;affichera.</p> <p style="margin-left: 15px;">&bull; Vous pouvez &eacute;galement trouver le num&eacute;ro IMEI dans les param&egrave;tres de votre t&eacute;l&eacute;phone.</p> <p style="margin-left: 25px;">o Pour un iPhone, vous pouvez acc&eacute;der &agrave; <strong>R&eacute;glages</strong> &gt; <strong>&Agrave; propos</strong>.</p> <p style="margin-left: 25px;">o Pour un appareil Android, vous pouvez acc&eacute;der &agrave; <strong>R&eacute;glages</strong> &gt; <strong>&Agrave; propos du t&eacute;l&eacute;phone</strong> &gt;<strong>&Eacute;tat</strong>. La m&eacute;thode peut &eacute;galement varier sur diff&eacute;rents t&eacute;l&eacute;phones Android et diff&eacute;rera sur tout autre type de t&eacute;l&eacute;phone.</p> </li> <li style="margin-bottom: 10px;">Lorsque vous aurez trouv&eacute; le num&eacute;ro IMEI de votre appareil, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services?setLanguage=fr">communiquez avec notre &eacute;quipe qui s&rsquo;occupe de la facturation et des paiements pour le service mobile</a>, en ayant sous la main l&rsquo;IMEI &agrave; 15 chiffres. </li> <li>Selon le type de t&eacute;l&eacute;phone que vous poss&eacute;dez, deux choses peuvent se produire : <p style="margin-left: 15px; margin-top: 10px">&bull; Pour les appareils iPhone, le d&eacute;verrouillage se fait &agrave; distance de notre c&ocirc;t&eacute; et vous devez red&eacute;marrer votre t&eacute;l&eacute;phone au moyen de la carte SIM d&rsquo;un autre op&eacute;rateur. Veuillez noter que si l&rsquo;appareil iPhone est un mod&egrave;le plus ancien, il se peut que vous deviez r&eacute;initialiser le t&eacute;l&eacute;phone &agrave; ses param&egrave;tres d&rsquo;origine.</p> <p style="margin-left: 15px;">&bull; Pour tout autre t&eacute;l&eacute;phone, vous recevrez un code de d&eacute;verrouillage &agrave; entrer. Ins&eacute;rez la carte SIM d&rsquo;un autre op&eacute;rateur dans le t&eacute;l&eacute;phone et l&rsquo;appareil vous demandera d&rsquo;entrer le code de d&eacute;verrouillage. Ne tentez pas d&rsquo;entrer le code de d&eacute;verrouillage &agrave; plus de deux reprises. Si cela ne fonctionne pas, veuillez communiquer de nouveau avec nous. Si vous entrez le code de d&eacute;verrouillage &agrave; de trop nombreuses reprises, vous risquez de verrouiller d&eacute;finitivement l&rsquo;appareil et vous devrez l&rsquo;envoyer pour r&eacute;paration en recourant &agrave; notre <a href="https://www.fido.ca/consumer/content/repair-faq?setLanguage=fr">programme de r&eacute;paration</a> avant de pouvoir tenter de le d&eacute;verrouiller de nouveau.</p> <p style="margin-left: 15px;">&bull; <strong>Remarque</strong> : Il se peut que certains appareils plus anciens ne demandent pas de code de d&eacute;verrouillage et vous devrez alors l&rsquo;entrer d&rsquo;une certaine fa&ccedil;on. Veuillez confirmer la m&eacute;thode d&rsquo;entr&eacute;e du code de d&eacute;verrouillage lorsque vous communiquerez avec nous.</p> </li> </ol></div> </div> </div> <div class="faq-question"> <h2>Comment puis-je d&eacute;verrouiller mon appareil pour la T&eacute;l&eacute;phonie r&eacute;sidentielle de Fido?</h2> </div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>* Des instructions s&rsquo;appliquent pour les mod&egrave;les ZTE WF720, WF721 et WF722.</p> <ol style="margin-left: 25px; font-size: 1.6rem"> <li>En premier lieu, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services?setLanguage=fr">communiquez avec notre &eacute;quipe qui s&rsquo;occupe de la facturation et des paiements pour le service mobile</a>, pour obtenir un code de d&eacute;verrouillage.</li> <li>Assurez-vous que votre t&eacute;l&eacute;phone r&eacute;sidentiel ou la base de votre t&eacute;l&eacute;phone sans cordon est branch&eacute; dans l&rsquo;adaptateur pour la T&eacute;l&eacute;phonie r&eacute;sidentielle de Fido.</li> <li>&Agrave; l&rsquo;aide du t&eacute;l&eacute;phone r&eacute;sidentiel branch&eacute;, composez <strong>*983*86*</strong>, puis le <strong>code de d&eacute;verrouillage</strong> que le conseiller de Fido vous a fourni, et faites ensuite le di&egrave;se (#). </li> <p>Par exemple : <strong>*983*86*&lt;code de d&eacute;verrouillage&gt;#</strong></p> </ol></div> </div> <div class="faq-question"> <h2>Comment puis-je d&eacute;verrouiller ma Cl&eacute; Internet sans fil?</h2> </div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>* Les instructions s&rsquo;appliquent au Point d&rsquo;acc&egrave;s mobile ZTE MF970.</p> <p>En premier lieu, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services?setLanguage=fr">communiquez avec notre &eacute;quipe qui s&rsquo;occupe de la facturation et des paiements pour le service mobile</a>, pour obtenir un code de d&eacute;verrouillage.</p> <p>Une fois que vous avez obtenu un code de d&eacute;verrouillage, suivez ces &eacute;tapes pour d&eacute;verrouiller votre appareil :</p> <ol style="margin-left: 25px; font-size: 1.6rem"> <li>Ins&eacute;rez une carte SIM ne provenant pas de Fido dans votre Point d&rsquo;acc&egrave;s mobile ZTE MF970 et mettez-le en marche.</li> <li>Connectez un ordinateur ou un t&eacute;l&eacute;phone intelligent &agrave; l&rsquo;appareil &agrave; l&rsquo;aide du r&eacute;seau WiFi.</li> <li>Lancez le navigateur web.</li> <li>Entrez <strong>192.168.8.1</strong> dans la barre d&rsquo;adresse de votre navigateur.</li> <li>Entrez le mot de passe (<strong>admin</strong> est le mot de passe par d&eacute;faut. Veuillez le remplacer par un nom d&rsquo;utilisateur et un mot de passe plus s&ucirc;rs par la suite, si ce n&rsquo;est d&eacute;j&agrave; fait).</li> <li>Entrez le code de d&eacute;verrouillage.</li> </ol></div> </div> deverrouille appareil rabais deverouiller 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Device Unlocking FAQs

Current customers with an active wireless account or cancelled account in the last 12 months can have their Fido devices unlocked by Fido. Any new device comes unlocked when bought directly from Fido.

For assistance determining if your device is unlocked or if you need help unlocking it, please contact our Mobile Billing & Payment team.

How can I tell if my device is unlocked?

Devices sold after December 1, 2017 come unlocked. To check if your device is unlocked you will need to insert another carrier’s SIM card into the device. If the device asks for an unlock code or says SIM Not Supported, then the phone is locked.

Are there any prerequisites before I can get my device unlocked?

• For current Fido Wireless customers with an active account:

Your account must be in good standing with no past due balances and the device being unlocked cannot be on the national blacklist of wireless devices that have been reported as lost or stolen. There is no charge to unlock your device and there is no wait period

 

• For customers with a recently cancelled account (within 12 months):

Your cancelled account must have no past due balances, be paid in full and not have been cancelled due to fraud. The device being unlocked cannot be on the national blacklist of wireless devices that have been reported as lost or stolen. There is no charge to unlock your device and there is no wait period.

 

Note: For enterprise customers, a device unlock fee may apply.

Can I unlock a phone from another carrier or use a phone from another carrier?

We can only unlock devices that are purchased directly from Fido. If you have a device from another carrier and you want to use it with Fido, please check here to make sure the phone is compatible with our network. Please note that some features on our network may not be compatible with a device that is not from Fido.

Will unlocking change my term, commitment, warranty or affect how my phone works?

Our method of unlocking your phone will not affect your current term, commitment or warranty on your phone. Unlocking through an unauthorized third party may impact your device’s warranty and/or performance.

If you're using another carrier's SIM card with your unlocked Fido device, some settings or features may not function properly as they're configured for the Fido network.

Can I use my unlocked device anywhere in the world?

Yes, provided there is service in that area on a network compatible with your device.

Be sure to check out Fido Roam and our other great roaming options.

How do I unlock my Fido wireless cell phone?

To unlock your Fido cell phone, follow these steps:

  1. Find your phone’s IMEI number:

    • Go into the dialer as if you were going to make a phone call and dial *#06# and the IMEI will come up.

    • Alternatively, you can find the IMEI number in the settings of your phone.

    o For an iPhone you can go to Settings > About.

    o For an Android device you can go to Settings > About Phone > Status. The method can also vary on different Android phones and will vary on any other phone type.

  2. Once you’ve found your device’s IMEI number, contact our Mobile Billing & Payment team. with the 15-digit IMEI ready.
  3. Depending on the type of phone you have, one of two things may happen:

    • For iPhones, the unlock is done remotely on our side and you must reboot your phone with the SIM card from another carrier in the phone. Please note that if the iPhone is an older model a factory reset may have to be done on the phone.

    • For any other phone you will be given an unlock code to input on the phone. Put in another carrier’s SIM card in the phone and the device will prompt you to enter the unlock code. Do not enter the unlock code more than twice. If it does not work, please contact us again. Entering the unlock code too many times may permanently lock the device and you may need to send it in for repair through our repair program before you can re-attempt unlocking.

    Note: Some older devices may not ask for an unlock code and you will have to put in the code a certain way. Please confirm when you contact us what the method of putting in the unlock code is.

How do I unlock my Fido Home Phone device?

* Instructions apply to ZTE WF720, WF721 and WF722

  1. Contact our Mobile Billing & Payment team and we will provide you with an unlock code.
  2. Ensure that your home phone or cordless phone base station is plugged into the home phone adapter.
  3. From the connected home phone, dial *983*86* followed by the unlock code provided to you by the Fido agent and the pound sign (#).
  4. i.e. *983*86*<unlock code>#

How do I unlock my RocketTM mobile internet device?

* Instructions apply to ZTE MF970 Rocket Mobile Hotspot

First, contact our Mobile Billing & Payment team and we will provide you with an unlock code.

Once you’ve got an unlock code, follow these steps to unlock your device:

  1. Insert a non-Fido SIM card into your ZTE MF970 Mobile Hotspot and power on.
  2. Connect a PC or smart phone to the device by WiFi.
  3. Launch the web browser.
  4. Enter 192.168.8.1 into your browser’s address bar.
  5. Enter the password (admin is the default password. Please change this to something more secure afterwards, if you haven’t already).
  6. Enter the unlock code.