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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/esim-setup-iphone] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;-1035449964;438914011;7;-1151093806;1194;1d4a;2h01;3hc2484994;4h1a294bdb] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=23EB19121A4A4052B5849BFBEA0A1398=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-770018762] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [8af75138-6145c2d5-51da7c9] [X-Forwarded-For] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-RequestState] = [agentId=0xc2484994&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content esim-setup-iphone on =3=srv=10=sn=23EB19121A4A4052B5849BFBEA0A1398=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US jsecc17f 2019-05-28 11:37:21 true site/support jsecc17f templatedata/site/support/data/mobile/esim-setup-iphone 1571252612 2019-10-17 09:07:16 /default/main/internet/fido/STAGING /default/main/internet/fido esim-setup-iphone 1571252652751 2019-10-17 09:07:16 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/esim-setup-iphone templatedata/site/support/data/mobile/esim-setup-iphone 1 true esim-setup-iphone ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted customer faqs 1559057771102 eSIM on Device Setup for iPhone XR, iPhone XS and iPhone XS Max | Fido Support eSIM on Device Setup for iPhone XR, iPhone XS and iPhone XS Max eSIM on Device Setup for iPhone <h3>What do I need to complete the eSIM on device setup for my iPhone?</h3> <ul> <li>A iPhone XS, iPhone XS Max, or iPhone XR with iOS 12.1 or later</li> <li>The eSIM card you were provided when Fido activated your line</li> <li>An active cellular data or Wi-Fi connection</li> </ul> <h3>How do I complete the eSIM on device setup for my iPhone?</h3> <p><strong>Step 1:</strong>Go to Settings &gt; Cellular</p> <p><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/398x690-iPhoneXS-screen-1-EN.png" alt="Step 1" width="180" height="320" /></p> <p><strong>Step 2:</strong>Tap Add Cellular Plan</p> <p><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/398x690-iPhoneXS-screen-2-EN.png" alt="Step 1" width="180" height="320" /></p> <p><strong>Step 3:</strong>Use your iPhone to scan the QR code on the eSIM card your carrier provided</p> <p><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/398x690-iPhoneXS-screen-3-EN.png" alt="Step 1" width="180" height="320" /></p> <h3>What do I do if my eSIM card is not scanning or unrecognized?</h3> <p>Although a prompt exists for you to enter details manually, you cannot manually enter the eSIM configuration. If you are having trouble scanning your eSIM card, please try the following:</p> <ul> <li>Ensure you have an active data connection on your iPhone; if the eSIM is the only line being activated, please connect to a Wi-Fi network with an active Internet connection in order to complete activation.</li> <li>Ensure that nothing is blocking or covering the camera lens, and that the full QR code is in the viewfinder of the camera.</li> <li>If the eSIM card still cannot be successfully scanned, please visit a Fido store for help.</li> </ul> <p>For more information on how to use eSIM with an iPhone, please visit <a href="https://support.apple.com/en-ca/HT209044">https://support.apple.com/en-ca/HT209044</a>.</p> Configuration d'une carte SIM virtuelle (eSIM) pour iPhone XR, iPhone XS et | Soutien Fido Configuration d'une carte SIM virtuelle (eSIM) pour iPhone XR, iPhone XS et iPhone XS Max Configuration d'une carte SIM virtuelle (eSIM) pour iPhone <h3>De quoi ai-je besoin pour configurer une carte eSIM pour mon iPhone?</h3> <ul> <li>Un appareil iPhone XS, iPhone XS Max ou iPhone XR fonctionnant sous iOS 12.1 ou une version ult&eacute;rieure</li> <li>La carte eSIM fournie par Fido lors de l'activation de votre ligne</li> <li>Une connexion de donn&eacute;es cellulaires ou &agrave; un r&eacute;seau WiFi active</li> </ul> <h3>Comment puis-je configurer une carte eSIM pour mon iPhone?</h3> <p><strong>&eacute;tape 1:</strong>Allez &agrave; R&eacute;glages &gt; R&eacute;seau cellulaire</p> <p><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/398x690-iPhoneXS-screen-1-EN.png" alt="Step 1" width="180" height="320" /></p> <p><strong>&eacute;tape 2:</strong>S&eacute;lectionnez Ajouter un forfait cellulaire</p> <p><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/398x690-iPhoneXS-screen-2-EN.png" alt="Step 1" width="180" height="320" /></p> <p><strong>&eacute;tape 3:</strong>Utilisez votre iPhone pour num&eacute;riser le code QR sur la carte eSIM fournie par votre fournisseur.</p> <p><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/398x690-iPhoneXS-screen-3-EN.png" alt="Step 1" width="180" height="320" /></p> <h3>Que dois-je faire si ma carte eSIM ne peut pas &ecirc;tre num&eacute;ris&eacute;e ou si elle n&rsquo;est pas reconnue?</h3> <p>Bien que vous puissiez entrer les d&eacute;tails manuellement, vous ne pouvez pas configurer votre eSIM manuellement. Si vous avez de la difficult&eacute; &agrave; num&eacute;riser votre carte eSIM, essayez ce qui suit :</p> <ul> <li>Assurez-vous d&rsquo;avoir une connexion de donn&eacute;es active sur votre iPhone. Si la eSIM est la seule carte SIM &agrave; activer, veuillez vous connecter &agrave; un r&eacute;seau WiFi avec une connexion Internet active afin de terminer l'activation.</li> <li>Assurez-vous que rien ne bloque l&rsquo;objectif de l&rsquo;appareil photo et que le code QR complet se trouve dans le viseur.</li> <li>Si vous ne pouvez toujours pas num&eacute;riser la carte eSIM, rendez-vous &agrave; un magasin Rogers pour obtenir de l&rsquo;aide.</li> </ul> <p>Pour en savoir plus sur la fa&ccedil;on d&rsquo;utiliser une eSIM avec un iPhone, veuillez consulter <a href=" https://support.apple.com/fr-ca/HT209044 "> https://support.apple.com/fr-ca/HT209044</a>.</p> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

eSIM on Device Setup for iPhone

What do I need to complete the eSIM on device setup for my iPhone?

  • A iPhone XS, iPhone XS Max, or iPhone XR with iOS 12.1 or later
  • The eSIM card you were provided when Fido activated your line
  • An active cellular data or Wi-Fi connection

How do I complete the eSIM on device setup for my iPhone?

Step 1:Go to Settings > Cellular

Step 1

Step 2:Tap Add Cellular Plan

Step 1

Step 3:Use your iPhone to scan the QR code on the eSIM card your carrier provided

Step 1

What do I do if my eSIM card is not scanning or unrecognized?

Although a prompt exists for you to enter details manually, you cannot manually enter the eSIM configuration. If you are having trouble scanning your eSIM card, please try the following:

  • Ensure you have an active data connection on your iPhone; if the eSIM is the only line being activated, please connect to a Wi-Fi network with an active Internet connection in order to complete activation.
  • Ensure that nothing is blocking or covering the camera lens, and that the full QR code is in the viewfinder of the camera.
  • If the eSIM card still cannot be successfully scanned, please visit a Fido store for help.

For more information on how to use eSIM with an iPhone, please visit https://support.apple.com/en-ca/HT209044.