Easy Pay® FAQs
What is Easy Pay?
Easy Pay® is a financing plan that allows you to get any tablet with 24 equal monthly payments. You can get any Fido tablet, and the SIM card is included at no extra cost. Taxes on the upfront cost of the tablet are due at activation (if applicable). Taxes for the balance will appear on your first invoice. For details on plans, go to fido.ca/consumer/tablets.
If I have a Data plan, why do I have to activate a postpaid plan to take advantage of Easy Pay?
Easy Pay is a benefit for Fido customers on a main postpaid voice and data plan (excluding voice-only, data-only, Fido Home Phone and prepaid plans).
If you aren’t on an eligible postpaid plan, we have an awesome selection for you! We can hook you up with a Fido Pulse plan, which comes with Fido RoamTM and with Spotify Premium for up to 6 months starting the day plan is first activated (available to first-time Spotify Premium subscribers only).
Can I shorten the Easy Pay period?
You can’t shorten the Easy Pay term of 24 months, but you can pay off your Easy Pay balance at any time.
Can I finance any other device with Easy Pay?
Easy Pay is only for tablets available through Fido.
How long is the warranty on tablets?
Your tablet comes with a 1-year manufacturer’s warranty, which starts at the date of purchase.
Can I get an extended warranty on my tablet?
Yep! Device Protection is available for your tablet. For details, go to fido.ca/protection.
What is the return policy for tablets?
Fido tablets purchased through Easy Pay must be returned within 15 days of activation (either the date of purchase in-store or the date the order was shipped). The tablet must be returned in "like new" condition, including all its original parts, components, and packaging.
Why do I need a Data plan for tablets when I already have data on my postpaid plan?
By getting a Data plan for tablets, you can enjoy dedicated data for your tablet without digging into the data for your postpaid plan.
Will I need to make a down payment when I activate or upgrade a tablet?
A down payment is required on select tablets to help keep your monthly payments low and affordable.
Can I choose the amount of the down payment I want to pay?
Unfortunately, you can’t adjust your down payment amount. If you’d like to reduce your monthly Easy Pay payment, you can make a voluntary payment at any time after you’ve activated your tablet. Just visit fido.ca/consumer/contact-us-mobile and use one of the contact methods listed on the page to get in touch!
Do I need to have a primary line with Fido in order to finance a device through Easy Pay?
Yes. Easy Pay is a benefit for Fido customers with a postpaid voice and data plan (excluding voice-only, data-only, Fido Home Phone and prepaid plans). If you don’t have an eligible postpaid plan, take a look at our plans page to find one that’s right for you!
