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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/dual-sim?setLanguage=en] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.80.3.192] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;935719826;383195879;7;-1151093806;1109;84fb;2h01;3h37c5f392;4h16d71ae7] [X-WebLogic-KeepAliveSecs] = [30] [tracestate] = [bb63b3d2-545bf29b@dt=fw4;a;37c5f392;16d71ae7;7;0;0;455;84fb;2h01;3h37c5f392;4h16d71ae7] [Proxy-Client-IP] = [3.80.3.192, 23.44.135.11] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=B3EC09DC91FF222452C43CDED10B8E42=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-2092500226] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [traceparent] = [00-a199ce8610063f864e132d7b737e52ed-cab8a6dc3d27a3d9-00] [X-DataStream-Session-Id] = [2b923943-617309ff-d8b0ea2] [X-Forwarded-For] = [3.80.3.192, 23.44.135.11] [X-dynaTrace-RequestState] = [agentId=0x37c5f392&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content dual-sim en on =3=srv=10=sn=B3EC09DC91FF222452C43CDED10B8E42=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 en /default/main/internet/fido/WORKAREA/common en_US jsecc0ov 2019-05-28 10:08:33 true site/support jsecc0ov templatedata/site/support/data/mobile/dual-sim 1571238328 2019-10-17 09:05:50 /default/main/internet/fido/STAGING /default/main/internet/fido dual-sim 1571238364944 2019-10-17 09:05:50 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/dual-sim templatedata/site/support/data/mobile/dual-sim 1 true dual-sim ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted customer faqs 1559052185129 Dual SIM | Fido Support Dual SIM offers the convenience of having two or more phone numbers on a single device. Dual SIM <div class="faq-container"> <div class="faq-question"> <h3>What is Dual SIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Dual SIM offers the convenience of having two or more phone numbers on a single device. You can have separate personal and business numbers, or add a second line when travelling internationally.</p> <p>The phone numbers can be on the same account, on different accounts, or from different carriers.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Which Devices support Dual SIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>The devices that currently support Dual SIM at Fido are the iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone XR, iPhone XS and iPhone XS Max. This service is offered with a combination of a physical SIM and an eSIM. To learn more about Dual SIM on iPhone visit <a href="https://support.apple.com/en-ca/HT209044">https://support.apple.com/en-ca/HT209044</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What are the benefits of Dual SIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>You can use one number for business and another for personal, without needing multiple devices</li> <li>You can add a local data plan when you travel outside the country</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What will I need to activate Dual SIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>You will need to set up on your device:</p> <ol> <li>A device which supports Dual SIM.</li> <li>An eSIM card</li> <li>An active cellular data or Wi-Fi connection.</li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How do I complete a Dual SIM activation?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Visit a Fido store or contact us to activate a Dual SIM device</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How does Dual SIM work on my iPhone?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>With iOS 13, both of your lines can make and receive voice and FaceTime calls and send and receive messages using iMessage, SMS, and MMS. Your iPhone can use one celluar data network at a time</p> <p>Each line on your iPhone will have a default name of either &ldquo;Primary&rdquo; or &ldquo;Secondary&rdquo; to distinguish between numbers. In the celluar settings of your iPhone you can also customize your own name for reach line. For example, you can name your lines &ldquo;Work&rdquo; and &ldquo;Personal.</p> <p><strong>How to Make and Receive Calls</strong></p> <ul> <li>For outgoing calls, you can choose between the Primary and Secondary number. While you&rsquo;re on a call, Primary or Secondary label will display on your device.</li> <li>For incoming calls, the first letter of each label (&ldquo;P&rdquo; or &ldquo;S&rdquo;) will display on your iPhone so you can identify each line.</li> </ul> <p><strong>How to Send and Receive Messages</strong></p> <ul> <li>For outgoing messages, you can choose between the Primary and Secondary number</li> <li>For incoming messages, it is a single inbox and there is no &ldquo;P&rdquo; or &ldquo;S&rsquo; label</li> </ul> <p>In the <strong>Cellular Settings</strong> of your iPhone, you can customize your own labels for each line. For example, you can name your lines &ldquo;Work&rdquo; and &ldquo;Personal&rdquo;.</p> <p>To Learn more about how Dual SIM works for iPhone, visit <a href="https://support.apple.com/en-ca/HT209044">https://support.apple.com/en-ca/HT209044</a></p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>For iPhone are both lines connected to the network at all times?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Both lines are connected to the network at all times and you can make and receive calls from either phone number on your iPhone. With iOS 13, when you&rsquo;re on a call on one number, if your other numbers supports Wi-Fi calling, you can answer incoming calls on your other number. You will need to turn on &ldquo;Allow Cellular Data Switching&rdquo; when you are on a call that isn&rsquo;t your default data line. If you ignore the call and you have voicemail set up, you&rsquo;ll get a missed call notification and the call will go to voicemail.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What Rate plan options will be available for my two lines?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>You can activate either line on any in-market rate plan.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>If I have data on both lines for my iPhone, which data bucket will I use and be billed for?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <ul> <li>Both lines can support data services; however, you can only access one line&rsquo;s data bucket at a time. You can set and change the default data bucket through your iPhone&rsquo;s &ldquo;Cellular Settings&rdquo;.</li> <li>Your data usage will come out of the data feature you have defaulted to in your iPhone&rsquo;s &ldquo;Cellular Settings&rdquo;.</li> <li>For example, during work hours, you can use the data from your &ldquo;Work&rdquo; line, and after work, you can switch to your &ldquo;Personal&rdquo; line. For more details, please visit <a href="https://support.apple.com/en-ca/HT209044">https://support.apple.com/en-ca/HT209044</a>.</li> <li>You will continue to receive data usage notifications from Rogers when using a Rogers line.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How does FaceTime and iMessage work with Dual SIM on my iPhone?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>You can only use FaceTime and iMessage on the number you set as your default number and it can only be used on one line. Visit <a href="https://support.apple.com/en-ca/HT209044">https://support.apple.com/en-ca/HT209044</a> to learn more.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How will I be billed for Voice and Text?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Voice and messaging are calculated according to the plan for each line. With Dual SIM, you have the choice of which phone number to use for each call and text.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What happens when I roam?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Just as you can choose which line to call, message or use data from while in Canada, you can do the same while you roam. Roaming charges will apply to both lines individually based on usage. You can use Fido Roam on one or both lines and will be charged separately for each line.</p> <p><strong>Please note:</strong>roaming notifications from Fido for both lines are received in the same message thread. It&rsquo;s important to pay attention to the line indicator (Line 1 or Line 2) in the thread so you can tell which line you are using for roaming, especially if you have different roaming features on each line.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Will E9-1-1 and T9-1-1 work on both lines?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Both lines have the capability to dial 9-1-1. Where E9-1-1 is available, the caller&rsquo;s number and approximate location will be provided, regardless of the line used.</p> <p>For T9-1-1, you must register each line separately. Register for T9-1-1:</p> </div> </div> </div> Dual SIM Double SIM | Soutien Fido La fonction double SIM est une solution pratique qui vous permet d’avoir deux numéros de téléphone ou plus pour un même appareil. Double SIM <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;est-ce que la fonction double SIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>La fonction double SIM est une solution pratique qui vous permet d&rsquo;avoir deux num&eacute;ros de t&eacute;l&eacute;phone ou plus pour un m&ecirc;me appareil. Vous pouvez avoir un num&eacute;ro de t&eacute;l&eacute;phone personnel diff&eacute;rent de votre num&eacute;ro professionnel ou ajouter une deuxi&egrave;me ligne lorsque vous voyagez &agrave; l&rsquo;&eacute;tranger.</p> <p>Les num&eacute;ros de t&eacute;l&eacute;phone peuvent &ecirc;tre associ&eacute;s au m&ecirc;me compte, &agrave; des comptes diff&eacute;rents ou &agrave; des fournisseurs diff&eacute;rents.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Quels appareils prennent en charge la fonction double SIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Actuellement, les seuls appareils qui prennent en charge la fonction double SIM chez Fido sont les suivants : iPhone XR, iPhone XS et iPhone XS Max. Ce service est offert avec la possibilit&eacute; de combiner une carte SIM physique &agrave; une carte SIM virtuelle (eSIM). Pour en savoir plus sur la fonction double SIM pour iPhone, consultez <a href="https://support.apple.com/fr-ca/HT209044">https://support.apple.com/fr-ca/HT209044</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Quels sont les avantages de la fonction double SIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <ul> <li>Vous pouvez utiliser des num&eacute;ros de t&eacute;l&eacute;phone diff&eacute;rents, un personnel et un professionnel, sans avoir plusieurs appareils.</li> <li>Vous pouvez ajouter un forfait de donn&eacute;es locales lorsque vous voyagez &agrave; l&rsquo;ext&eacute;rieur du pays.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que dois-je faire pour activer un appareil avec la fonction double SIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Vous aurez besoin de ce qui suit :</p> <ol> <li>Un appareil qui prend en charge la fonction double SIM</li> <li>Une carte eSIM</li> <li>Une connexion de donn&eacute;es cellulaires ou &agrave; un r&eacute;seau WiFi active</li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je terminer l'activation d&rsquo;un appareil avec la fonction double SIM?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Visitez un magasin Fido ou appelez-nous pour activer un appareil prenant en charge la fonction double SIM.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment fonctionne la double SIM sur mon iPhone?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Pour les appareils iPhone XR, iPhone XS et iPhone XS Max, chaque ligne ou num&eacute;ro s&rsquo;appelle &laquo; Principal &raquo; ou &laquo; Secondaire &raquo; par d&eacute;faut.</p> <p><strong>Appels</strong></p> <ul> <li>Pour les appels sortants, vous pouvez choisir entre le num&eacute;ro Principal et Secondaire. Lorsque vous &ecirc;tes au t&eacute;l&eacute;phone, Principal ou Secondaire s&rsquo;affichera sur votre appareil.</li> <li>Pour les appels entrants, la premi&egrave;re lettre correspondant au nom de chaque num&eacute;ro (&laquo; P &raquo; ou &laquo; S &raquo;) s&rsquo;affichera sur votre appareil iPhone afin que vous puissiez distinguer chaque num&eacute;ro/ligne.</li> </ul> <p><strong>Messages</strong></p> <ul> <li>Pour les messages sortants, vous pouvez choisir entre le num&eacute;ro Principal et Secondaire.</li> <li>Pour les messages entrants, il y a une seule bo&icirc;te de r&eacute;ception et les lettres &laquo; P &raquo; ou &laquo; S &raquo; ne s&rsquo;affichent pas.</li> </ul> <p>Dans les <strong>R&eacute;glages de r&eacute;seau cellulaire</strong> de votre iPhone, vous pouvez personnaliser les noms de chaque ligne. Par exemple, vous pouvez nommer vos lignes &laquo; Travail &raquo; et &laquo; Personnel &raquo;.</p> <p>Pour en savoir plus sur le fonctionnement de la double SIM pour iPhone, consultez <a href="https://support.apple.com/fr-ca/HT209044">https://support.apple.com/fr-ca/HT209044</a></p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;est-ce que la technologie &laquo; Dual SIM Dual Standby &raquo; (DSDS ou double SIM double veille)?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>La fonction double SIM vous permet d&rsquo;avoir deux num&eacute;ros de t&eacute;l&eacute;phone ou plus sur un m&ecirc;me appareil. Elle vous permet de passer et de recevoir des appels vocaux, ainsi que d&rsquo;envoyer et de recevoir des messages texte et multim&eacute;dias. La technologie DSDS vous permet de connecter toutes vos lignes &agrave; un m&ecirc;me r&eacute;seau, en tout temps. Si un num&eacute;ro est en cours d&rsquo;utilisation, les appels entrants pour les autres lignes seront achemin&eacute;s &agrave; votre bo&icirc;te vocale.</p> <p>Pour les appareils iPhone XR, XS et XS Max, la DSDS offre la possibilit&eacute; de combiner une carte SIM physique &agrave; une carte eSIM.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Les deux lignes sont-elles reli&eacute;es au r&eacute;seau en tout temps?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Pour les appareils qui prennent en charge la DSDS (incluant iPhone XR, iPhone XS et iPhone XS Max), les deux lignes sont reli&eacute;es au r&eacute;seau en tout temps. Cependant, lorsqu&rsquo;un appel est en cours sur la ligne 1, la ligne 2 passe automatiquement en mode veille. Donc, si quelqu&rsquo;un essaie de vous appeler sur la ligne 2 lorsque vous &ecirc;tes sur la ligne 1, vous ne recevrez pas d&rsquo;avis d&rsquo;appel en attente pour l&rsquo;appel entrant. Cet appel sera plut&ocirc;t achemin&eacute; vers la bo&icirc;te vocale de votre ligne 2 si elle a &eacute;t&eacute; configur&eacute;e. Veuillez noter que ce ne sont pas tous les appareils avec double SIM qui prennent en charge la technologie DSDS.</p> <p>Cela a des r&eacute;percussions sur les appels au service d&rsquo;urgence 9-1-1. Si vous appelez le 9-1-1 de la ligne 1 ou de la ligne 2 et que l&rsquo;appel est interrompu ou brusquement d&eacute;branch&eacute;, n&rsquo;utilisez pas l&rsquo;autre ligne jusqu&rsquo;&agrave; ce que l&rsquo;op&eacute;rateur du 9-1-1 vous rappelle.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Quelles options de forfaits sont disponibles pour mes deux lignes?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Vous pouvez activer n&rsquo;importe quelle ligne avec n&rsquo;importe quel forfait offert sur le march&eacute;.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Si j&rsquo;ai un forfait de donn&eacute;es pour les deux lignes, quel lot de donn&eacute;es vais-je utiliser et pour lequel vais-je &ecirc;tre factur&eacute;?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <ul> <li>Les deux lignes peuvent prendre en charge les services de donn&eacute;es; cependant, vous ne pouvez acc&eacute;der qu&rsquo;au lot de donn&eacute;es d&rsquo;une ligne &agrave; la fois. Vous pouvez configurer et modifier le lot de donn&eacute;es par d&eacute;faut dans les &laquo; R&eacute;glages de r&eacute;seau cellulaire &raquo; de votre iPhone.</li> <li>Votre utilisation de donn&eacute;es sera associ&eacute;e au lot par d&eacute;faut choisi &agrave; l&rsquo;aide des &laquo; R&eacute;glages de r&eacute;seau cellulaire &raquo; de votre iPhone.</li> <li>Par exemple, pendant les heures de travail, vous pouvez utiliser les donn&eacute;es de votre ligne &laquo; Travail &raquo;, et apr&egrave;s le travail, vous pouvez passer &agrave; votre num&eacute;ro &laquo; Personnel &raquo;. Pour en savoir plus, consultez <a href="https://support.apple.com/fr-ca/HT209044">https://support.apple.com/fr-ca/HT209044</a>.</li> <li>Lorsque vous utiliserez une ligne de Fido, vous continuerez de recevoir des avis relatifs &agrave; l&rsquo;utilisation des donn&eacute;es de la part de Fido.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment fonctionnent FaceTime et iMessage avec la fonction double SIM sur mon iPhone?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Vous pouvez seulement utiliser FaceTime et iMessage avec votre num&eacute;ro de t&eacute;l&eacute;phone par d&eacute;faut et seulement sur une ligne. Consultez <a href="https://support.apple.com/fr-ca/HT209044">https://support.apple.com/fr-ca/HT209044</a> pour en savoir plus.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment seront factur&eacute;s les services de voix et de messagerie texte?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Les services de voix et de messagerie texte seront factur&eacute;s selon le forfait associ&eacute; &agrave; chaque ligne. Avec la double SIM, vous avez le choix du num&eacute;ro de t&eacute;l&eacute;phone &agrave; utiliser pour chaque appel et message texte.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que se passe-t-il lorsque je suis en itin&eacute;rance?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Tout comme vous pouvez choisir la ligne pour appeler, envoyer des messages ou utiliser des donn&eacute;es lorsque vous &ecirc;tes au Canada, vous pouvez faire de m&ecirc;me pendant que vous &ecirc;tes en itin&eacute;rance. Des frais d&rsquo;itin&eacute;rance seront appliqu&eacute;s pour chacune des lignes, selon l&rsquo;utilisation. Vous pouvez utiliser Fido Nomade pour une ou les deux lignes et vous serez factur&eacute; s&eacute;par&eacute;ment pour chaque ligne.</p> <p><strong>Remarque : </strong>Les alertes d&rsquo;itin&eacute;rance de Fido pour les deux lignes sont re&ccedil;ues dans le m&ecirc;me fil de messagerie. Il est important de porter attention &agrave; l&rsquo;indicateur de ligne (c.-&agrave;-d. ligne 1 ou ligne 2) dans le fil de messagerie afin de savoir quelle ligne vous utilisez pour l&rsquo;itin&eacute;rance, surtout si vous avez diff&eacute;rentes fonctions d&rsquo;itin&eacute;rance sur chaque ligne.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Est-ce que le service d&rsquo;urgence 9-1-1 &eacute;volu&eacute; et le service Texto avec le 9-1-1 fonctionneront sur les deux lignes?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer14" class="collapse"> <div class="faq-answer"> <p>Les deux lignes peuvent composer le 9-1-1. Lorsque le service 9-1-1 &eacute;volu&eacute; est disponible, le num&eacute;ro de l&rsquo;appelant et son emplacement approximatif seront fournis, peu importe la ligne utilis&eacute;e.</p> <p>Pour le service Texto avec le 9-1-1, vous devez enregistrer chaque ligne s&eacute;par&eacute;ment. Inscription au service Texto avec le 9-1-1 :</p> </div> </div> </div> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Dual SIM

What is Dual SIM?

Dual SIM offers the convenience of having two or more phone numbers on a single device. You can have separate personal and business numbers, or add a second line when travelling internationally.

The phone numbers can be on the same account, on different accounts, or from different carriers.

Which Devices support Dual SIM?

The devices that currently support Dual SIM at Fido are the iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone XR, iPhone XS and iPhone XS Max. This service is offered with a combination of a physical SIM and an eSIM. To learn more about Dual SIM on iPhone visit https://support.apple.com/en-ca/HT209044.

What are the benefits of Dual SIM?

  • You can use one number for business and another for personal, without needing multiple devices
  • You can add a local data plan when you travel outside the country

What will I need to activate Dual SIM?

You will need to set up on your device:

  1. A device which supports Dual SIM.
  2. An eSIM card
  3. An active cellular data or Wi-Fi connection.

How do I complete a Dual SIM activation?

Visit a Fido store or contact us to activate a Dual SIM device

How does Dual SIM work on my iPhone?

With iOS 13, both of your lines can make and receive voice and FaceTime calls and send and receive messages using iMessage, SMS, and MMS. Your iPhone can use one celluar data network at a time

Each line on your iPhone will have a default name of either “Primary” or “Secondary” to distinguish between numbers. In the celluar settings of your iPhone you can also customize your own name for reach line. For example, you can name your lines “Work” and “Personal.

How to Make and Receive Calls

  • For outgoing calls, you can choose between the Primary and Secondary number. While you’re on a call, Primary or Secondary label will display on your device.
  • For incoming calls, the first letter of each label (“P” or “S”) will display on your iPhone so you can identify each line.

How to Send and Receive Messages

  • For outgoing messages, you can choose between the Primary and Secondary number
  • For incoming messages, it is a single inbox and there is no “P” or “S’ label

In the Cellular Settings of your iPhone, you can customize your own labels for each line. For example, you can name your lines “Work” and “Personal”.

To Learn more about how Dual SIM works for iPhone, visit https://support.apple.com/en-ca/HT209044

For iPhone are both lines connected to the network at all times?

Both lines are connected to the network at all times and you can make and receive calls from either phone number on your iPhone. With iOS 13, when you’re on a call on one number, if your other numbers supports Wi-Fi calling, you can answer incoming calls on your other number. You will need to turn on “Allow Cellular Data Switching” when you are on a call that isn’t your default data line. If you ignore the call and you have voicemail set up, you’ll get a missed call notification and the call will go to voicemail.

What Rate plan options will be available for my two lines?

You can activate either line on any in-market rate plan.

If I have data on both lines for my iPhone, which data bucket will I use and be billed for?

  • Both lines can support data services; however, you can only access one line’s data bucket at a time. You can set and change the default data bucket through your iPhone’s “Cellular Settings”.
  • Your data usage will come out of the data feature you have defaulted to in your iPhone’s “Cellular Settings”.
  • For example, during work hours, you can use the data from your “Work” line, and after work, you can switch to your “Personal” line. For more details, please visit https://support.apple.com/en-ca/HT209044.
  • You will continue to receive data usage notifications from Rogers when using a Rogers line.

How does FaceTime and iMessage work with Dual SIM on my iPhone?

You can only use FaceTime and iMessage on the number you set as your default number and it can only be used on one line. Visit https://support.apple.com/en-ca/HT209044 to learn more.

How will I be billed for Voice and Text?

Voice and messaging are calculated according to the plan for each line. With Dual SIM, you have the choice of which phone number to use for each call and text.

What happens when I roam?

Just as you can choose which line to call, message or use data from while in Canada, you can do the same while you roam. Roaming charges will apply to both lines individually based on usage. You can use Fido Roam on one or both lines and will be charged separately for each line.

Please note:roaming notifications from Fido for both lines are received in the same message thread. It’s important to pay attention to the line indicator (Line 1 or Line 2) in the thread so you can tell which line you are using for roaming, especially if you have different roaming features on each line.

Will E9-1-1 and T9-1-1 work on both lines?

Both lines have the capability to dial 9-1-1. Where E9-1-1 is available, the caller’s number and approximate location will be provided, regardless of the line used.

For T9-1-1, you must register each line separately. Register for T9-1-1: