How to manage your add-ons via self-serve

Fido offers different add-ons for your voice, messaging, travel and entertainment needs. Here’s how you can add and remove add-ons online on fido.ca or via the My Account app. If you don’t have access to the Fido website or app, you can also manage add-ons via a Fido specialist.

Things to know

When adding or removing an add-on, the new monthly charge or credit (if applicable) will be prorated. The amount and usage will appear on your next bill.
When getting an add-on with a bucket of units*, you won’t have usage details available on My Account until your next billing cycle.

*The term “unit” refers to a type of usage, i.e. airtime minutes, text messages, etc. Changes to your account (e.g., monthly airtime plan, options or identifiers) may not take effect until after your next billing date.

Manage add-ons via Fido My Account

Getting an add-on

Open the My Account app and sign in to your account
Under Usage, select the number you want to get an add-on for
Select the Plan tab
In My add-ons, select Manage add-ons
Select the add-on you want to get, and then select Get add-on

Removing an add-on

Open the My Account app and sign in to your account
Under Usage, select the number you want to get an add-on for
Select the Plan tab
In My add-ons, select Manage add-ons
In the My Active add-ons section, select the add-on you want to remove
Select Remove

Manage add-ons online via fido.ca

Getting an add-on

Sign in to My Account
Select View usage & Manage on the number you want to get an add-on for
In My Mobile Plan, select Manage on the Add-ons section
Select View on the Add-on you want to get
Agree to the terms and conditions, and then select Add to my plan

Removing an add-on

Sign in to My Account
Select View usage & Manage on the number you want to get an add-on for
In My Mobile Plan, select Manage on the Add-ons section
In the Active add-ons section, find the add-on you want to remove and select Manage
Select Remove