fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/change-options] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.175.15] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;1975276096;285767078;7;-1151093806;697;3063;2h01;3h75bc5240;4h110875a6] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=DDBDD13A080037C7A6662D71E277CA09=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1002084856] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-61539995-1f0928f] [X-Forwarded-For] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0x75bc5240&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content change-options /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=14=sn=DDBDD13A080037C7A6662D71E277CA09=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/change-options] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.175.15] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;1975276096;285767078;7;-1151093806;697;3063;2h01;3h75bc5240;4h110875a6] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=DDBDD13A080037C7A6662D71E277CA09=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1002084856] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-61539995-1f0928f] [X-Forwarded-For] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0x75bc5240&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content change-options on =3=srv=14=sn=DDBDD13A080037C7A6662D71E277CA09=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rik 2017-08-24 18:32:51 true site/support j6ho4rik templatedata/site/support/data/billing-account/change-options 1568819068 2019-09-18 11:04:59 /default/main/internet/fido/STAGING /default/main/internet/fido change-options 1568819077971 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/change-options 2019-09-18 11:04:59 templatedata/site/support/data/billing-account/change-options 1 true change-options ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management regular how_tos Wireless monthly 783 How to change your options | Fido Support Fido offers different Add-ons to cover all your voice, messaging and entertainment needs. You can subscribe to an Add-on directly on fido.ca or add, modify or remove it directly from your phone by using our Interactive Voice Response (IVR) phone system, by using the Fido Mobile Internet Portal or by speaking with a Fido representative. How to change your options <p> <script src="/cms/v45/js/support-6.js" type="text/javascript"></script> </p> <div id="support_6"><!-- <h1>Account Management</h1> --> <div class="bloc_content"><!-- <h2>How to change your options</h2> --> <p>Fido offers different <a href="/web/page/portal/Fido/FidoOptions">Add-ons</a> to cover all your voice, messaging and entertainment needs. You can subscribe to an Add-on directly on fido.ca or add, modify or remove it directly from your phone by using our <strong>Interactive Voice Response (IVR) phone system</strong>, by using the Fido Mobile Internet Portal or by speaking with a Fido representative.</p> <!-- faq commented out because the process will change after Nov 19 --> <!-- <div class="faq-container"> <div class="faq-question" data-target="#answer1" data-toggle="collapse" aria-expanded="false"> <h3>Subscribe to an add-on directly on fido.ca</h3> <span class="action"> <i class="rui-icon-plus"></i> </span></div> <div id="answer1" class="collapse" aria-expanded="true"> <div class="faq-answer"> <div class="gray-bg"> <h3>Things to Know</h3> <ul> <li>When adding or removing an add-on, the new monthly charge or credit (if applicable) as well as the number of units included <a title="will be prorated" href="/web/content/billing/partial_or_prorated_charges" mce_href="/web/content/billing/partial_or_prorated_charges">will be prorated</a>. The amount and usage will appear on your next invoice.</li> <li>When adding an add-on that includes a number of units, no usage details will be available on <b>My Account</b> or the <b>IVR</b> until the beginning of your next billing cycle. </li> <li>The new Add-ons will take effect immediately</li> <li>If you select a new add-on that includes any feature already included in one of your existing add-ons, you will be prompted to remove the original choice and select another one. </li> </ul> </div> <h4>How to proceed</h4> <ul> <li>Log in to <b>My Account</b>.</li> <li>Select <b>Subscribe to New Add-ons</b> in the <b>My Fido Service</b> section;</li> <li>Search across the different tabs available;</li> <li>Select the Add-on you want; <ul> <li>Whenever a conflict arises between two Add-ons, you&rsquo;ll be prompted to choose one or the other.</li> </ul> </li> <li>Select <b>Review Changes</b></li> <li>Review all your changes, read the Additional service agreements and Fido Terms and Conditions and select <b>Confirm</b> <ul> <li>You can always add more add-ons by selecting <b>Make More Changes</b></li> </ul> </li> </ul> </div> </div> </div> --> <!-- faq 1 end --> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Subscribe to an add-on directly from your phone using the Fido Mobile Internet Portal</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <div class="gray-bg"> <h3>Things to Know</h3> <ul> <li>When adding or removing an add-on, the new monthly charge or credit (if applicable) <a title="will be prorated" href="/web/content/billing/partial_or_prorated_charges">will be prorated</a>. The amount and usage will appear on your next invoice.</li> <li>When adding an add-on with a bucket of units*, no usage details will appear in the usage details available on <strong>My Account</strong> or the <strong>IVR</strong> until the beginning of your next billing cycle.</li> </ul> </div> <h4>How to proceed</h4> <ul> <li>Open the <strong>My Account</strong> app on your Fido phone. </li> <li>Under <strong>My Services</strong>, select <strong>Manage My services</strong>.</li> </ul> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Subscribe to an add-on using our Interactive Voice Response (IVR) phone system</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div class="&ldquo;gray-bg&rdquo;"> <h3>Things to Know</h3> <ul> <li>It can take up to 24 hours before the subscription request takes effect.</li> <li>Once your subscription takes effect, you will receive a text message confirming that the transaction was completed. You may begin to use the add-on immediately. </li> </ul> </div> <h4>How to proceed</h4> <ul> <li>Dial <strong>6-1-1</strong>, free of charge, from your Fido phone (or <strong>1-888-481-3436</strong> from any other phone).</li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>For any other request (subscribe, modify or remove an add-on)</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Dial <strong>6-1-1</strong>, free of charge, from your Fido phone (or <strong>1-888-481-3436</strong> from any other phone), or log into <strong>My Account</strong> on Fido.ca and open a chat session with one of our representatives.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>See full details</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>*The term <strong>&ldquo;unit&rdquo;</strong> is used to refer to a type of usage, i.e. airtime minutes, text messages, etc.</p> <p>Changes to your account (e.g., monthly airtime plan, options or identifiers) may not take effect until after your next billing date.</p> </div> </div> </div> <!-- faq 4 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6--> Change options prorated Fido mobile portal ivr Comment changer vos options | Soutien Fido Fido vous offre différentes options pour combler vos besoins en matière d’appels, de messagerie et de divertissement. Vous pouvez vous abonner à une option directement sur fido.ca ou depuis votre appareil, ajoutez, modifiez ou supprimez une option au moyen de notre système de réponse vocale interactive (RVI),par l’entremise du portail Internet mobile Fido ou en parlant avec un représentant Fido. Comment changer vos options <p> <script src="/cms/v45/js/support-6.js" type="text/javascript"></script> </p> <div id="support_6"><!-- <h1>Gestion du compte</h1> --> <div class="bloc_content"><!-- <h2>Comment changer vos options</h2> --> <p>Fido vous offre diff&eacute;rentes <a href="/web/page/portal/Fido/FidoOptions">options</a> pour combler vos besoins en mati&egrave;re d&rsquo;appels, de messagerie et de divertissement. Vous pouvez vous abonner &agrave; une option directement sur fido.ca ou depuis votre appareil, ajoutez, modifiez ou supprimez une option au moyen de notre <strong>syst&egrave;me de r&eacute;ponse vocale interactive (RVI)</strong>,par l&rsquo;entremise du portail Internet mobile Fido ou en parlant avec un repr&eacute;sentant Fido.</p> <!-- faq commented out because the process will change after Nov 19 --> <!-- <div class="faq-container"> <div class="faq-question" data-target="#answer1" data-toggle="collapse" aria-expanded="false"> <h3>Abonnez-vous &agrave; une option directement sur fido.ca</h3> <span class="action"> <i class="rui-icon-plus"></i> </span></div> <div id="answer1" class="collapse" aria-expanded="true"> <div class="faq-answer"> <div class="gray-bg"> <h3>Ce qu'il faut savoir</h3> <ul> <li>Lorsque vous ajoutez ou supprimez une option, les nouveaux frais ou cr&eacute;dits mensuels (le cas &eacute;ch&eacute;ant) ainsi que le nombre d&rsquo;unit&eacute;s comprises seront <a title="calcul&eacute;s au prorata." href="/web/content/billing/partial_or_prorated_charges" mce_href="/web/content/billing/partial_or_prorated_charges">calcul&eacute;s au prorata.</a> Le montant et l&rsquo;utilisation figureront sur votre prochaine facture. </li> <li>Lorsque vous ajoutez une option qui comprend un nombre d&rsquo;unit&eacute;s, aucune information sur votre utilisation ne sera indiqu&eacute;e dans la section sur l&rsquo;utilisation de <b>Mon compte</b> ou dans la <b>RVI</b> avant le d&eacute;but du prochain cycle de facturation. </li> <li>Les nouvelles options entreront en vigueur imm&eacute;diatement.</li> <li>Si vous s&eacute;lectionnez une nouvelle option dont les fonctions font partie d&rsquo;options auxquelles vous &ecirc;tes d&eacute;j&agrave; abonn&eacute;, on vous demandera de supprimer votre choix initial et de choisir une autre option. </li> </ul> </div> <h4>Comment proc&eacute;der</h4> <ul> <li>Acc&eacute;dez &agrave; <b>Mon compte</b>.</li> <li>S&eacute;lectionnez <b>Souscrire &agrave; de nouvelles options</b> dans la section <b>Mon Service Fido</b> section;</li> <li>Parcourez les divers onglets;</li> <li>S&eacute;lectionnez l&rsquo;option que vous voulez; <ul> <li>S'il y a un conflit entre deux options, on vous demandera de choisir qu'une seule option.</li> </ul> </li> <li>S&eacute;lectionnez <b>R&eacute;viser les changements </b></li> <li>Passez en revue tous vos changements, lisez les ententes de service additionnelles et les Modalit&eacute;s de service Fido, puis s&eacute;lectionnez <b>Confirmer</b> <ul> <li>Vous pouvez toujours ajouter d&rsquo;autres options en choisissant <b>Effectuez d'autres changements</b></li> </ul> </li> </ul> </li> </ul> </div> </div> </div> --> <!-- faq 1 end --> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Ajout d&rsquo;une option par l&rsquo;entremise du portail Internet mobile Fido</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <div class="gray-bg"> <h3>Ce qu'il faut savoir</h3> <ul> <li>Lorsque vous ajoutez ou supprimez une option, les nouveaux frais ou cr&eacute;dits mensuels (le cas &eacute;ch&eacute;ant) seront <a title="calcul&eacute;s au prorata." href="/web/content/billing/partial_or_prorated_charges">calcul&eacute;s au prorata.</a> Le montant et l&rsquo;utilisation figureront sur votre prochaine facture. </li> <li>Si vous ajoutez une option qui comprend un nombre pr&eacute;cis d&rsquo;unit&eacute;s*, aucune information sur votre utilisation ne figurera dans les d&eacute;tails d&rsquo;utilisation apparaissant dans <strong>Mon compte</strong> ou donn&eacute;s par le syst&egrave;me <strong>RVI</strong> avant que ne d&eacute;bute votre prochain cycle de facturation.</li> </ul> </div> <h4>Comment proc&eacute;der</h4> <ul> <li>Ouvrez l&rsquo;application <strong>Mon Compte</strong> de votre t&eacute;l&eacute;phone Fido. </li> <li>&Agrave; partir de la section <strong>Mes services,</strong> s&eacute;lectionnez <strong>G&eacute;rez les abonnements</strong>.</li> </ul> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Ajout d&rsquo;une option par l&rsquo;entremise du syst&egrave;me de r&eacute;ponse vocale interactive (RVI)</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <div class="gray-bg"> <h3>Ce qu'il faut savoir</h3> <ul> <li>La demande d&rsquo;abonnement peut prendre jusqu&rsquo;&agrave; 24 heures pour entrer en vigueur. </li> <li>Quand votre abonnement entrera en vigueur, vous recevrez un texto qui confirmera que la transaction est effectu&eacute;e. Vous pourrez alors utiliser l&rsquo;option imm&eacute;diatement. </li> </ul> </div> <h4>Comment proc&eacute;der</h4> <ul> <li>Composez sans frais le <strong>6-1-1</strong> &agrave; partir de votre t&eacute;l&eacute;phone Fido (ou le <strong>1-888-481-3436</strong> tout autre t&eacute;l&eacute;phone). </li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Pour d&rsquo;autres demandes (ajout, modification ou retrait d&rsquo;une option)</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Composez sans frais le <strong>6-1-1</strong> &agrave; partir de votre t&eacute;l&eacute;phone Fido (ou le <strong>1-888-481-3436</strong> de tout autre t&eacute;l&eacute;phone) ou ouvrez une session <strong>Mon Compte</strong> sur fido.ca et entamez une s&eacute;ance de clavardage avec l&rsquo;un de nos conseillers.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>Voir tous les d&eacute;tails</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>*Le terme &laquo;<strong>unit&eacute;</strong>&raquo; est utilis&eacute; pour d&eacute;crire un type d&rsquo;utilisation, c.-&agrave;-d. minutes de temps d&rsquo;antenne, messages textes, etc.</p> <p>Les changements &agrave; votre compte (par exemple, temps d&rsquo;antenne mensuel, options ou identifiants)pourraient ne pas entrer en vigueur avant votre prochaine date de facturation.</p> </div> </div> </div> <!-- faq 4 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6--> Changer options prorata portail Internet mobile Fido rvi 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How to change your options

Fido offers different Add-ons to cover all your voice, messaging and entertainment needs. You can subscribe to an Add-on directly on fido.ca or add, modify or remove it directly from your phone by using our Interactive Voice Response (IVR) phone system, by using the Fido Mobile Internet Portal or by speaking with a Fido representative.

Subscribe to an add-on directly from your phone using the Fido Mobile Internet Portal

Things to Know

  • When adding or removing an add-on, the new monthly charge or credit (if applicable) will be prorated. The amount and usage will appear on your next invoice.
  • When adding an add-on with a bucket of units*, no usage details will appear in the usage details available on My Account or the IVR until the beginning of your next billing cycle.

How to proceed

  • Open the My Account app on your Fido phone.
  • Under My Services, select Manage My services.

Subscribe to an add-on using our Interactive Voice Response (IVR) phone system

Things to Know

  • It can take up to 24 hours before the subscription request takes effect.
  • Once your subscription takes effect, you will receive a text message confirming that the transaction was completed. You may begin to use the add-on immediately.

How to proceed

  • Dial 6-1-1, free of charge, from your Fido phone (or 1-888-481-3436 from any other phone).

For any other request (subscribe, modify or remove an add-on)

Dial 6-1-1, free of charge, from your Fido phone (or 1-888-481-3436 from any other phone), or log into My Account on Fido.ca and open a chat session with one of our representatives.

See full details

*The term “unit” is used to refer to a type of usage, i.e. airtime minutes, text messages, etc.

Changes to your account (e.g., monthly airtime plan, options or identifiers) may not take effect until after your next billing date.