fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/cancel-service] [Accept-Encoding] = [gzip] [True-Client-IP] = [18.213.192.104] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;1142421892;154113488;7;-1151093806;285;e0c2;2h01;3h4417f984;4h092f95d0] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [18.213.192.104, 23.56.172.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=4811C178352135774FE39899CEAB0961=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-770018762] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [b01d75176-5fc26053-f34a182] [X-Forwarded-For] = [18.213.192.104, 23.56.172.63] [X-dynaTrace-RequestState] = [agentId=0x4417f984&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content cancel-service /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=10=sn=4811C178352135774FE39899CEAB0961=perc=100000=ol=0=mul=1

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
More

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
Less

If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off.

How to disable compatibility view

  1. Open Internet Explorer.
  2. Click on the Tools menu (you may have to press Alt to bring up the menu).
  3. If the Compatibility View box is checked, click to remove checkmark.
  4. Click Tools again.
  5. Select Compatibility View Settings.
    • Make sure "rogers.com" is not listed under "Websites you've added to Compatibility View."
  6. Close and reopen Internet Explorer.
  7. Go to rogers.com.

Support

com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/cancel-service] [Accept-Encoding] = [gzip] [True-Client-IP] = [18.213.192.104] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;1142421892;154113488;7;-1151093806;285;e0c2;2h01;3h4417f984;4h092f95d0] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [18.213.192.104, 23.56.172.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=4811C178352135774FE39899CEAB0961=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-770018762] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [b01d75176-5fc26053-f34a182] [X-Forwarded-For] = [18.213.192.104, 23.56.172.63] [X-dynaTrace-RequestState] = [agentId=0x4417f984&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content cancel-service on =3=srv=10=sn=4811C178352135774FE39899CEAB0961=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rm7 2017-08-24 18:32:50 true site/support j6ho4rm7 templatedata/site/support/data/billing-account/cancel-service 1572981122 2019-11-05 14:23:55 /default/main/internet/fido/STAGING /default/main/internet/fido cancel-service 1572981251136 2019-11-05 14:23:55 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/cancel-service templatedata/site/support/data/billing-account/cancel-service 1 true cancel-service ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management Payment prepaid, regular customer_care AccountChangeManagement AccountChange 640 Contact Fido before cancelling your services | Fido Support If you want to cancel any of your Fido services, please give us a call. Contact Fido before cancelling your services <h3>Can we change your mind?</h3> <p>We heard that you&rsquo;re thinking of cancelling your Fido service.. A quick call might be all you need to stay.</p> <p>We want to exceed expectations by providing you the best products and service. We never want to see you go, so we&rsquo;d love to have the chance to make things right.</p> <h3>How to get in touch</h3> <p>Contact us so we can make things right or help you through the cancellation process. 1-866-282-3436</p> <h3>Why you should contact us</h3> <p>We&rsquo;ll need you to give us a call so we can process your cancellation request and ensure you are informed of any details relating to your account.</p> <h3>Did you know?</h3> <p>The <a href="http://www.fido.ca/consumer/terms/fido-terms-and-conditions">Fido Terms and Conditions</a> page has all the details about cancelling your service. Satisfaction is guaranteed. <a href="http://www.fido.ca/consumer/content/device-warranty">Read all about it</a>.</p> <h3>Want to come back?</h3> <p>Changed your mind about leaving? Just contact one of our advisors at the number above to come back to Fido.</p> <p>&nbsp;</p> <h2>What to expect after cancelling your Fido mobile services</h2> <h3>When will I get my last invoice?</h3> <p>After you cancel your smartphone plan, your final bill will be generated on your next regular billing date. You will get an email when your final bill is ready for you.</p> <h3>What is included on my last invoice?</h3> <p>This final bill will include:</p> <ul> <li>Your remaining monthly service fees</li> <li>Any unbilled charges such as roaming and data overages</li> <li>Any balance remaining on your device subsidy</li> </ul> <h3>What if I cancel in the middle of my billing cycle?</h3> <p>If you cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees. This amount will be refunded to you by cheque, which usually takes 4 to 6 weeks.</p> <h3>What happens to my Fido My Account profile?</h3> <p>Your Fido My Account profile will be active for an additional 12 months after cancellation. This way, you can review your past bills and pay your final bill online.</p> Cancel Disconnect Retention End Contract Cancel Contract Leaving fido Contactez Fido avant d'annuler vos services | Soutien Fido Si vous voulez annuler l'un de vos services Fido, veuillez nous téléphoner. Contactez Fido avant d'annuler vos services <h3>Peut-on vous faire changer d'avis?</h3> <p>On a appris que vous pensez &agrave; annuler votre service Fido.&nbsp; Peut-&ecirc;tre qu'un simple appel pourrait vous faire changer d'id&eacute;e.</p> <p>On d&eacute;sire surpasser vos attentes en vous offrant les meilleurs produits et services.&nbsp; On ne veut pas que vous partiez.&nbsp; On aimerait avoir la chance de corriger le tir.</p> <h3>Comment communiquer avec nous</h3> <p>Contactez-nous pour qu'on puisse corriger le tir ou vous aider &agrave; effectuer l'annulation.&nbsp; <br />1-866-282-3436</p> <h3>Voici pourquoi vous devriez nous contacter</h3> <p>On a besoin que vous nous appeliez pour qu'on puisse traiter votre demande d'annulation et s'assurer que vous connaissez tous les d&eacute;tails relatifs &agrave; votre compte.</p> <h3>Le saviez-vous? <br /></h3> <p>La page <a title="Modalit&eacute;es de service Fido" href="http://www.fido.ca/consumer/terms/fido-terms-and-conditions">Modalit&eacute;s de service Fido</a> contient tous les rensignements sur l'annulation de votre service.</p> <p>Satisfaction garantie.&nbsp; <a title="Garantie de satisfaction Fido" href="http://www.fido.ca/consumer/content/device-warranty">En savoir plus</a>.</p> <h3>Vous voulez revenir?<br /></h3> <p>Vous avez chang&eacute; d'avis et voulez revenir?&nbsp; Commmuniquez simplement avec l'un de nos sonseillers au num&eacute;ro plus haut afin de revenir chez Fido.</p> <p>&nbsp;</p> <h2>Ce que vous devez savoir si vous avez annul&eacute; vos services mobiles Fido</h2> <h3>Quand recevrai-je ma derni&egrave;re facture?<br /></h3> <p>Apr&egrave;s l'annulation de votre forfait pour t&eacute;l&eacute;phone intelligent, votre derni&egrave;re facture sera produite &agrave; la prochaine date de facturation habituelle.&nbsp; Vous recevrez un courriel lorsque votre facture finale sera pr&ecirc;te.</p> <h3>Que comprend ma derni&egrave;re facture?<br /></h3> <p>Cette derni&egrave;re facture comprendra ce qui suit :</p> <ul> <li>Vos frais de service mensuels restants</li> <li>Tous les frais non factur&eacute;s, comme les frais d'itin&eacute;rance et d'utilisation exc&eacute;dentaire de donn&eacute;es</li> <li>Tout solde de la subvention pour appareil</li> </ul> <h3>Que se passe-t-il si j'annule un service durant mon cycle de facturation?</h3> <p>Si vous annulez au cours d'une p&eacute;riode de facturation, vous recevrez un remboursement des frais mensuels calcul&eacute;s au prorata.&nbsp; Ce montant vous sera rembours&eacute; par ch&eacute;que, ce qui prend habituellement de 4 &agrave; 6 semaines.</p> <h3>Qu'advient-il de mon profil Mon Compte de Fido?</h3> <p>Votre profil Mon Compte sera encore actif pendant 12 mois apr&egrave;s l'annulation.&nbsp; De cette fa&ccedil;on, vous pourrez consulter vos factures pass&eacute;es et payer votre derni&egrave;re facture en ligne.</p> Annuler Débranchement Rétention Fin de l’entente Annuler le contrat Quitter Fido 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Contact Fido before cancelling your services

Can we change your mind?

We heard that you’re thinking of cancelling your Fido service.. A quick call might be all you need to stay.

We want to exceed expectations by providing you the best products and service. We never want to see you go, so we’d love to have the chance to make things right.

How to get in touch

Contact us so we can make things right or help you through the cancellation process. 1-866-282-3436

Why you should contact us

We’ll need you to give us a call so we can process your cancellation request and ensure you are informed of any details relating to your account.

Did you know?

The Fido Terms and Conditions page has all the details about cancelling your service. Satisfaction is guaranteed. Read all about it.

Want to come back?

Changed your mind about leaving? Just contact one of our advisors at the number above to come back to Fido.

 

What to expect after cancelling your Fido mobile services

When will I get my last invoice?

After you cancel your smartphone plan, your final bill will be generated on your next regular billing date. You will get an email when your final bill is ready for you.

What is included on my last invoice?

This final bill will include:

  • Your remaining monthly service fees
  • Any unbilled charges such as roaming and data overages
  • Any balance remaining on your device subsidy

What if I cancel in the middle of my billing cycle?

If you cancelled in the middle of a billing period, you will receive a prorated refund for monthly fees. This amount will be refunded to you by cheque, which usually takes 4 to 6 weeks.

What happens to my Fido My Account profile?

Your Fido My Account profile will be active for an additional 12 months after cancellation. This way, you can review your past bills and pay your final bill online.