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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/add-a-line-faqs] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.175.15] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;935719826;366753132;7;-1151093806;977;9549;2h01;3h37c5f392;4h15dc356c] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=9F357C2E4C7043AF7AEEFC93F7003C78=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-440781005] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-615391fc-1ad84fb] [X-Forwarded-For] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0x37c5f392&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content add-a-line-faqs on =3=srv=19=sn=9F357C2E4C7043AF7AEEFC93F7003C78=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US k33nur1p 2020-03-24 12:23:46 true site/support k33nur1p templatedata/site/support/data/mobile/add-a-line-faqs 1601907626 2020-10-05 11:46:26 /default/main/internet/fido/STAGING /default/main/internet/fido add-a-line-faqs 1601907760051 2020-10-05 11:46:26 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/add-a-line-faqs templatedata/site/support/data/mobile/add-a-line-faqs 1 true add-a-line-faqs ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management customer prepaid, regular customer_care faqs 1566932063732 Adding a mobile line | Fido See our frequently asked questions to learn more about adding a new mobile line. Adding a mobile line: FAQs <p><strong>What does adding a line mean?</strong></p> <p>Adding a line simply means adding a new phone or tablet line to a Fido Mobile account.</p> <p>&nbsp;</p> <p><strong>What are the benefits to adding a line to my account?</strong></p> <p>So many benefits!</p> <ul> <li>Have everyone in one account, all on one bill.</li> <li>Easily manage all lines in your account from your Fido My Account profile.</li> <li>Exclusive offers are frequently available when you add a line online through My Account.</li> </ul> <p>&nbsp;</p> <p><strong>Can I use my existing number?</strong></p> <p>Absolutely. You can bring your current number from another provider.</p> <p><strong>Note :</strong> When adding a line online you&rsquo;ll need to call customer service to transfer your current number over to your Fido service</p> <p>&nbsp;</p> <p><strong>How can I add a line to my mobile account?</strong></p> <p>You definitely have options!</p> <p><strong style="text-decoration: underline">Online</strong></p> <p>We encourage our customers to take advantage of the benefits of adding a line online through <a href="https://www.fido.ca/pages/#/signin">My Account</a>:</p> <ul> <li>Exclusive offers are frequently available when you add a line online.</li> <li>Save the $40 Setup Service Fee when adding a line online through My Account.</li> <li>Save time! Our &lsquo;Add a line&rsquo; online tool is super quick and easy.</li> <li>When adding a new line online, you can use your own device (bring your own phone) or select a <a href="https://www.fido.ca/add-a-line/phone-plans">new device</a> altogether!</li> </ul> <p>&nbsp;</p> <p><strong>With a customer care rep</strong></p> <p>You can add a line at any of our store locations or by getting in touch with customer service.</p> <p>&nbsp;</p> <p><strong>How many lines can I add to my mobile account?</strong></p> <p>The mobile account holder can add between 1 and 7 lines.</p> <p>&nbsp;</p> <p><strong>Is there a fee for adding a line?</strong></p> <p>If you add a line in-store or by calling into customer service, a $40 Setup Service Fee will be charged.</p> <p>If you add a line online through My Account, the $40 Setup Service Fee is automatically waived.</p> <p>&nbsp;</p> <p><strong>What if I change my mind and no longer want the line I added?</strong></p> <p>All new activations come with a 15-day satisfaction guarantee! Your satisfaction guarantee starts when the added line&rsquo;s related hardware ships.</p> <p>If you added your line online or through customer service, simply contact us within your 15-day satisfaction guarantee period and we&rsquo;ll help you cancel the added line. Purchased a new device online? You can return your phone by calling 1-888-481-FIDO (3436). Find out more <a href="https://www.fido.ca/consumer/content/exchanges-deliveries">here</a>.</p> <p>If you added your new line in-store, please return to that location so that staff there can help you cancel it.</p> <p>&nbsp;</p> <p><strong>How long does it take for hardware to ship?</strong></p> <p>Once you receive your hardware, insert the SIM card we sent into your phone and you&rsquo;re good to go!</p> <p><strong>Note :</strong> If you added your new line online and are bringing over a phone number from another provider, you&rsquo;ll need to call customer service to transfer that number over to your Fido service.</p> Ajout d’une ligne mobile| Fido Consultez notre foire aux questions pour en savoir plus sur l’ajout d’une ligne mobile. Ajout d’une ligne mobile : FAQ <p><strong>Que signifie l&rsquo;ajout d&rsquo;une ligne?</strong></p> <p>Cela signifie simplement le fait d&rsquo;ajouter une nouvelle ligne t&eacute;l&eacute;phonique ou ligne pour tablette &agrave; un compte du service mobile de Fido.</p> <p>&nbsp;</p> <p><strong>Quels sont les avantages d&rsquo;ajouter une ligne &agrave; mon compte?</strong></p> <p>Il y a tant d&rsquo;avantages!</p> <ul> <li>Regroupez tout le monde dans un m&ecirc;me compte, avec une seule facture.</li> <li>G&eacute;rez facilement toutes les lignes de votre compte &agrave; partir de votre profil Mon Compte de Fido.</li> <li>Des offres exclusives sont souvent propos&eacute;es lorsque vous ajoutez une ligne en ligne au moyen de Mon Compte.</li> </ul> <p>&nbsp;</p> <p><strong>Puis-je utiliser mon num&eacute;ro actuel?</strong></p> <p>Tout &agrave; fait. Vous pouvez apporter votre num&eacute;ro actuel d&rsquo;un autre fournisseur.</p> <p><strong>Remarque :</strong> Lorsque vous ajoutez une ligne en ligne, vous devez appeler le Service &agrave; la client&egrave;le pour transf&eacute;rer votre num&eacute;ro actuel &agrave; votre service Fido.</p> <p>&nbsp;</p> <p><strong>Comment ajouter une ligne &agrave; mon compte mobile?</strong></p> <p>Vous avez certainement des options!</p> <p><strong style="text-decoration: underline;">En ligne</strong></p> <p>On encourage nos clients &agrave; profiter des avantages d&rsquo;ajouter une ligne en ligne au moyen de <a href="https://www.fido.ca/pages/#/signin">Mon Compte</a> :</p> <ul> <li>Des offres exclusives sont souvent propos&eacute;es lorsque vous ajoutez une ligne en ligne.</li> <li>&Eacute;conomisez les frais de configuration de 40 $ lorsque vous ajoutez une ligne en ligne au moyen de Mon Compte.</li> <li>Gagnez du temps! Notre outil en ligne d&rsquo;ajout de ligne est super rapide et facile &agrave; utiliser.</li> <li>Lorsque vous ajoutez une nouvelle ligne en ligne, vous pouvez utiliser votre appareil (Apportez votre t&eacute;l&eacute;phone) ou en s&eacute;lectionner un <a href="https://www.fido.ca/add-a-line/phone-plans">nouveau</a>!</li> </ul> <p>&nbsp;</p> <p><strong>Avec un conseiller du Service &agrave; la client&egrave;le</strong></p> <p>Vous pouvez ajouter une ligne dans n&rsquo;importe quel magasin ou en communiquant avec le Service &agrave; la client&egrave;le.</p> <p>&nbsp;</p> <p><strong>Combien de lignes puis-je ajouter &agrave; mon compte mobile?</strong></p> <p>Le titulaire du compte mobile peut ajouter de 1 &agrave; 7 lignes.</p> <p>&nbsp;</p> <p><strong>L&rsquo;ajout de ligne comporte-t-il des frais?</strong></p> <p>Si vous ajoutez une ligne en magasin ou en appelant le Service &agrave; la client&egrave;le, des frais de configuration de 40 $ seront port&eacute;s &agrave; votre facture.</p> <p>Si vous ajoutez une ligne en ligne au moyen de Mon Compte, les frais de configuration de 40 $ sont automatiquement annul&eacute;s.</p> <p>&nbsp;</p> <p><strong>Que se passe-t-il si je change d&rsquo;id&eacute;e et que je ne veux plus de la ligne que j&rsquo;ai ajout&eacute;e?</strong></p> <p>Toutes les nouvelles activations sont assorties d&rsquo;une garantie de satisfaction de 15 jours! Votre garantie de satisfaction commence lorsque l&rsquo;&eacute;quipement associ&eacute; &agrave; la ligne ajout&eacute;e est exp&eacute;di&eacute;.</p> <p>Si vous avez ajout&eacute; votre ligne en ligne ou par l&rsquo;entremise du service &agrave; la client&egrave;le, communiquez avec nous pendant la p&eacute;riode de garantie de satisfaction de 15 jours et on vous aidera &agrave; annuler la ligne ajout&eacute;e. Vous avez achet&eacute; un nouvel appareil en ligne? Vous pouvez retourner votre t&eacute;l&eacute;phone en composant le 1 888 481 FIDO (3436). Apprenez-en plus <a href="https://www.fido.ca/consumer/content/exchanges-deliveries">ici</a>.</p> <p>Si vous avez ajout&eacute; votre nouvelle ligne en magasin, veuillez retourner &agrave; cet endroit pour que le personnel puisse vous aider &agrave; l&rsquo;annuler..</p> <p>&nbsp;</p> <p><strong>Que dois-je faire quand je re&ccedil;ois mon &eacute;quipement?</strong></p> <p>Une fois que vous avez re&ccedil;u votre &eacute;quipement, ins&eacute;rez la carte SIM que nous avons envoy&eacute;e dans votre t&eacute;l&eacute;phone et vous pouvez commencer &agrave; l&rsquo;utiliser!</p> <p><strong>Remarque :</strong> Si vous avez ajout&eacute; votre nouvelle ligne en ligne et que vous transf&eacute;rez votre num&eacute;ro de t&eacute;l&eacute;phone d&rsquo;un autre fournisseur, vous devez appeler le Service &agrave; la client&egrave;le pour transf&eacute;rer ce num&eacute;ro &agrave; votre service Fido.</p> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Adding a mobile line: FAQs

What does adding a line mean?

Adding a line simply means adding a new phone or tablet line to a Fido Mobile account.

 

What are the benefits to adding a line to my account?

So many benefits!

  • Have everyone in one account, all on one bill.
  • Easily manage all lines in your account from your Fido My Account profile.
  • Exclusive offers are frequently available when you add a line online through My Account.

 

Can I use my existing number?

Absolutely. You can bring your current number from another provider.

Note : When adding a line online you’ll need to call customer service to transfer your current number over to your Fido service

 

How can I add a line to my mobile account?

You definitely have options!

Online

We encourage our customers to take advantage of the benefits of adding a line online through My Account:

  • Exclusive offers are frequently available when you add a line online.
  • Save the $40 Setup Service Fee when adding a line online through My Account.
  • Save time! Our ‘Add a line’ online tool is super quick and easy.
  • When adding a new line online, you can use your own device (bring your own phone) or select a new device altogether!

 

With a customer care rep

You can add a line at any of our store locations or by getting in touch with customer service.

 

How many lines can I add to my mobile account?

The mobile account holder can add between 1 and 7 lines.

 

Is there a fee for adding a line?

If you add a line in-store or by calling into customer service, a $40 Setup Service Fee will be charged.

If you add a line online through My Account, the $40 Setup Service Fee is automatically waived.

 

What if I change my mind and no longer want the line I added?

All new activations come with a 15-day satisfaction guarantee! Your satisfaction guarantee starts when the added line’s related hardware ships.

If you added your line online or through customer service, simply contact us within your 15-day satisfaction guarantee period and we’ll help you cancel the added line. Purchased a new device online? You can return your phone by calling 1-888-481-FIDO (3436). Find out more here.

If you added your new line in-store, please return to that location so that staff there can help you cancel it.

 

How long does it take for hardware to ship?

Once you receive your hardware, insert the SIM card we sent into your phone and you’re good to go!

Note : If you added your new line online and are bringing over a phone number from another provider, you’ll need to call customer service to transfer that number over to your Fido service.