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Accessibility Services

To further enhance the level of accessibility service to customers, Fido provides the following:

Text size: A | A | A

T911

Text with 9-1-1 (T9-1-1) allows customers that are members of the Deaf, Hard of Hearing or Speech Impaired (DHHSI) community to communicate with an emergency 9-1-1 operators via text-message once they have registered for the service.

As of January 23, 2014 Fido will be T9-1-1 service ready across Canada (where local emergency 9-1-1 call centres have made the necessary upgrades to support T9-1-1 service).

View 9-1-1 call centres roll out schedule of T9-1-1 service at www.textwith911.ca. Registration for this service is now available.

Accessible Devices for Customers using T9-1-1

To use the T9-1-1 service, users must have an eligible handset ( i.e. the wireless device must support voice and text simultaneously). Grey market or non-certified Rogers devices have not been tested and may not support T9-1-1 service.

Limitations of T911:

  • T911 is not supported for data only devices (i.e. tablets)
  • Forwarded messages via Extreme Text Messaging will not work
  • Wireless Home Phone

All wireless devices launched since 2013 and the following wireless devices have been tested and found to support T9-1-1 service.

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