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Reasons you'll love your Fido
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 Per-second billing
20 seconds of talk won’t cost you a minute of airtime
Affordability
Contemporary phones and plans for every budget
Expertise
By your side since 1996
Take advantage of the FidoTRADE™ program to get a credit towards your new Fido phone without having to pay more from your pocket.
Fido now takes back any used phone with the battery. You’ll get a credit equivalent to your used phone’s value, if applicable, when you buy and activate a new Fido phone – even on a Prepaid plan.
With FidoTRADE™, Fido customers can get rid of their old phone. The program takes back all types of devices from any carrier in Canada, the U.S. or any other country in the world.
Your phone is worth more than this.
Take a look on Facebook 
Fido teams up with Flipswap
Flipswap is a leading provider of an incentivized device trade-in and recycling program, that determines the value for devices based on four evaluation questions:
- Does the phone power on?
- Is anything broken, cracked or missing?
- Is the phone water damaged?
- Does the LCD work and display correctly?
Device trade-in credits are applied against the new Fido phone that customers are purchasing when:
- They activate their Fido monthly or prepaid service, or
- As actual Fido customers, they renew their Fido service.
Flipswap will Plant a Tree on your behalf
For phones that have depreciated over time and have no trade-in value, Flipswap will plant a tree on your behalf when you donate your used device. Trees are planted by award-winning agroforestry organizations in twelve tropical countries fighting deforestation and poverty.
See full details
Offer subject to change without notice, not available at all locations. Value of trade-in device, if any, determined using a third-party tool provided by Flipswap, Inc.; trade-in value is final and non-negotiable. Offer available with purchase of a Fido phone on a monthly plan or on Prepaid service. For new Fido monthly plan customers and Prepaid customers: Credit will be applied in-store to the value of the new device purchased. If new phone price is lesser than credit amount, remaining credit must be used on concurrent purchase of accessories or credit will be lost. For existing Fido monthly plan customers: Credit will be applied to your Fido account for the new device purchased, and will appear on one of your next two invoices. In each case, if you return your new device, your original device will not be returned to you and you will lose the value of the credit. Subject to the FidoTRADE Program Terms & Conditions.
Fido Rewards Program
When you come to Fido you get more than a simple thank you. From day one, you are automatically registered in our Fido Rewards Program which makes every day rewarding.
Each month, the Fido Rewards Program enables customers to earn FidoDOLLARSTM that can be used to:
+ Help to upgrade to a new phone for less
+ Pay for the first month or two of an Add-on (available to all monthly plan subscribers with invoice)
+ Purchase prepaid airtime
Customers earn 5% of their eligible service charges in FidoDOLLARS each month.
For the list of eligible charges, click here.
The following services allow you to earn FidoDOLLARS:
+ Monthly plan or prepaid service
+ Add-ons
+ 9-1-1 Emergency Access Fee (if applicable)
+ System Access Fee (if applicable)
+ Additional minutes
+ Long-distance charges
+ Roaming charges
+ Text and email messages
+ Data transmission
+ Directory assistance
+ Paper invoice fee
More details ?
What are the advantages of this program?
You’re a member, not a number – You automatically become a member of the largest and most successful wireless program in Canada with over 2 million members and counting.
You earn FidoDOLLARS every day – From day one, you start earning FidoDOLLARS when you use your phone. And the more you use your Fido, the faster you’ll be rewarded. Based on your usage, 5% of the eligible service charges you pay for will be accumulated in FidoDOLLARS in your account.
For the list of eligible service charges, click here.
How do I earn FidoDOLLARS?
Earn FidoDOLLARS whenever you use your phone. Based on your usage, 5% of your eligible service charges will be accumulated in FidoDOLLARS.
The following services allow you to earn FidoDOLLARS:
+ Monthly plan or prepaid service
+ Add-ons
+ 9-1-1 Emergency Access Fee (if applicable)
+ System Access Fee (if applicable)
+ Additional minutes
+ Long-distance charges
+ Roaming charges
+ Text and email messages
+ Data transmission
+ Directory assistance
+ Paper invoice fee
All other fees, including administration, interest and resumption fees, taxes, phone purchases, SIM cards and accessories do not allow you to earn FidoDOLLARS. Each of your FidoDOLLARS corresponds to one (1) dollar applicable to the regular price in effect at the time of FidoDOLLARS redemption, including applicable taxes, except for taxes applicable to option services which cannot be paid using FidoDOLLARS.
What do you get with your FidoDOLLARS?
For starters, you can get yourself a brand new phone for less. Did you know each of your FidoDOLLARS = $1?
Customers subscribing to a monthly plan can use their FidoDOLLARS to pay for the first month or two of a new Add-on subscription.
| Add-ons | Price per month | Duration | Total F$ required |
| Voice | Unlimited incoming | $12 | 2 months | 24 F$ |
| Unlimited text messages | $10 | 2 months | 20 F$ |
| Unlimited Canadian Long Distance | $20 | 1 month | 20 F$ |
| Call Display with Name Display | $7 | 2 months | 14 F$ |
| 5 p.m. Early Evenings |
$6 | 2 months | 12 F$ |
| 50 additional minutes | $5 | 2 months | 10 F$ |
| Data | Unlimited Personal email and IM for BlackBerry |
$10 | 2 months | 30 F$ |
| 500 MB of Internet (Smartphones) |
$25 | 1 month | 25 F$ |
Also, prepaid customers can use their FidoDOLLARS to purchase extra airtime.
+ Directly here, on fido.ca. Simply log in to your account by clicking on the link below.
OR
If you’re already registered for fido.ca
LOG IN TO MYACCOUNT NOW.
+ Visit any Fido store. Please note that FidoDOLLARS cannot be redeemed for prepaid airtime in Fido stores.
+ Call 6-1-1, free of charge from your Fido, or 1-888-481-3436.
For phone purchases
You can use any part of your available FidoDOLLARS to buy a new phone. If you don’t have enough FidoDOLLARS to pay the entire price of the phone you wish to purchase:
+ If you are subscribing to a monthly plan with an invoice, the remaining amount will appear on your next monthly bill.
+ If you are subscribing to prepaid service, you must pay the remaining balance prior to the delivery of your new phone.
For prepaid airtime
You must have enough FidoDOLLARS to pay the full cost of the prepaid airtime amount you wish to add to your account.
To pay for the first month or two of an Add-on (available to all monthly plan subscribers with invoice)
You must have enough FidoDOLLARS to pay for the first month or two of the Add-on you are subscribing to.
How are my FidoDOLLARS applied to my bill?
If you redeem your FidoDOLLARS to purchase a phone for less or a monthly Add-on, you will see the calculation of the FidoDOLLARS used on the next bill generated after the purchase.
Things to know:
+ FidoDOLLARS are not taxable.
+ FidoDOLLARS are applied on the total amount of the bill, including taxes, for handset and prepaid airtime, but applied only on the amount before taxes for Add-ons.
+ FidoDOLLARS used will appear under the Other Charges and Credits Section of the bill.
Here is a sample calculation of FidoDOLLARS used to purchase a phone. In this example, the customer has 150 FidoDOLLARS in his account:
Price of handset $500.00
Agreement credit $400.00
Price of handset after agreement credit $100.00
Applicable taxes $12.00
Price of handset including agreement credit and taxes $112.00
FidoDOLLARS redemption $112.00
Amount applicable on upcoming invoice $00.00
Here is an example of how FidoDOLLARS are applied to Add-ons:
Price of Add-on $24.00
Applicable taxes $3.00
Price of Add-on including taxes $27.00
FidoDOLLARS redemption (For Add-ons, FidoDOLLARS cannot be applied towards taxes)
$24.00
Amount applicable on upcoming invoice $3.00
Note: You can redeem FidoDOLLARS for one or two months depending on the Add-on you subscribed to. After this period, the usual monthly Add-on fee will be charged on your monthly invoice. You can call our customer service anytime to deactivate the Add-on.
Fido Instant5™ rewards is the new service from Fido that makes it faster and easier than ever to get airtime with your FidoDOLLARS™.
Learn More
Unfortunately, you lose any FidoDOLLARS in your account when you cancel your service. FidoDOLLARS cannot be used to pay your final invoice.
See full details
FidoDOLLARS are applied as a form of payment, after taxes, on the purchase of regularly priced phones, $20 Fido prepaid airtime, and some Fido services. Participants accumulate FidoDOLLARS based on eligible fees and charges incurred and paid by participants for the use of Fido Service, before applicable taxes, and after all credits are deducted. Fees such as administration fees, interest, resumption fees, taxes, cost of phones, accessories, and smart cards are inadmissible for earning FidoDOLLARS. A $25 Hardware Upgrade Administration Fee applies. See the Fido Rewards Program Terms and Conditions for all the details and for a complete list of eligible fees and charges. FidoDOLLARS cannot be exchanged for cash. FidoDOLLARS cannot be returned or credited back to the account. Your account must be in good standing.
What is the Refer a Friend program
Refer a friend to Fido, and we'll thank you and your friend for your loyalty with a great offer.
- You receive a $20 credit or 20 FidoDOLLARSTM for each new customer you refer to us.
- Your friends receives a $20 credit or 20 FidoDOLLARSTM as well.
- You can refer up to 5 friends per calendar month.
The more you recommend Fido, the more you get back.
How it works
Refer a friend to Fido, and we'll thank you and your friend for your loyalty with a great offer.
On fido.ca:
- Log in to My Account
- If not registered yet, click on Log in, on the top right of your screen, and then enter your Fido number in the Not Yet registered? field section.
- Click on Refer a friend under My Fido Service section.
- Complete the online form with your friend’s information and follow the instructions.
- We will send a referral code to your friend’s email address you have provided in the form.
- Once the referral code is sent by email, ask your friend to call 1-888-481-3436 or to visit a Fido store to subscribe.
At a Fido store:
- Visit a Fido store to get a referral code.
- Provide it to your friend and ask your friend to call 1-888-481-3436 or to visit a Fido store to subscribe.
On the phone:
- Call 6-1-1, free of charge, from your Fido phone or 1-888-481-3436 to get a referral code.
- Provide it to your friend and ask your friend to call 1-888-481-3436 or to visit a Fido store to subscribe.
What you should know
Before you start referring your friends, make sure of the following:
- You must have been an active customer for a minimum of 15 days and you must use a different referral code per referred friend.
- You must get a referral code before your friend activates a Fido number.
- Your friend must provide the referral code to the representative before the line activation process starts.
- Both of you must keep your services active for a minimal period of 90 days, at which time the credit will be applied to both accounts.
- You cannot refer yourself. If you have multiple lines on the same account, the name of the user must be different.
See full details To be eligible for the program, the referrer must have been a Fido subscriber for at least 15 days. Referrer must register the new customer before the new customer subscribes to Fido service. Credit will be applied to the referrer’s account as well as to the new customer’s account after the new customer has been a Fido customer for 90 days. To be eligible for the credit, the referrer must keep their service activated during this 90-day period. If the referrer or the new customer uses Fido Prepaid Service, the credit will be deposited in airtime. Limit of 5 referrals per month. Certain types of accounts are excluded from the program.
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