Share our concern for the environment? Use online billing.
It'll not only save our forests, it'll save you money.
If you still need a paper invoice, there is a $2 charge per month. Proceeds from the billing program are donated to Evergreen – a national charity that has been planting trees and creating dynamic outdoor spaces in schools and communities since 1991. For more information, go to www.evergreen.ca
So why wait? Register now for online billing!
(if you’re already registered for fido.ca)
If you are subscribed to a Fido monthly plan prior to November 4, 2008, you may continue to receive paper invoices at no charge.
How to register for fido.ca
Make sure you have your Fido phone with you.
1. Go to the fido.ca home page.
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2. Select Log in to My Account, enter your Fido number in the Register now section, then click on Continue.
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3. You’ll receive your temporary password via text message on your Fido.
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4. Enter your temporary password.
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5. Enter your new password twice, then click on Continue.
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6. Specify if you’re the main account holder. You’ll have to select one of the three possible choices:
I’m the account holder and I have all the required information (access to online billing)
I’m the account holder, however I don’t have the required information at this time (the same questions will be asked the next time you log in).
NOTE: Once you complete the registration, you'll have limited access to the services offered to the account holders on fido.ca.
The next time you log in to fido.ca, simply enter the missing information to complete the registration and you'll have full access to all of the account holder features.
I’m not the account holder (limited access, no access to online billing).
NOTE: While you may still access many of the features on fido.ca, some of them may be reserved for account holders.
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7. If you’re the account holder, enter your account number and postal code, then click on Continue.
HOW TO FIND YOUR ACCOUNT NUMBER
(if you don’t have your invoice handy)
If you activated your account:
Online—The number will appear on your confirmation e-mail.
In store—The number will appear on your Fido Service Agreement.
Via Customer Service—The number will be given to you by the representative
You can also find your account number in the Welcome e-mail you may have received from Fido
If you are the account holder but you don’t have the required information at this time, click Finish.
If you are NOT the account holder, click Finish.
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8. Select one of the two possible choices:
Receive your bill online or Receive a paper bill ($2 monthly charge)
Enter your email address and then click Submit.
NOTE: Even if Receive your bill online is selected, you will still need to follow the steps in order to activate online billing.
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9. Answer a few questions that will help us serve you better.
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10. Click on Continue.
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11. You’re now registered for fido.ca!
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When you register, you can:
- View your account (including Online Billing)
- Buy accessories
- View your FidoDollars
- Change your address
- Get ringtones, and more
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How to activate Online Billing (once registered)
1. Go to the fido.ca home page.
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2.Select Log in to My Account, enter your Fido number and password.
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3. Click on Log in.
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4. Under My Account, select Register for Online Billing.
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5. Enter your e-mail address, then confirm it by entering it again.
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6. Read the Online Billing Terms and Conditions.
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7. Accept the Online Billing Terms and Conditions.
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8. Click on Continue.
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9. Click back to my Account. You will soon receive an email from Fido in order to complete your registration to Online Billing.
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10. Open the email you received from Fido and click the Complete your online billing registration link.
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11. Enter your Fido number and your postal code and then click Continue.
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12. Your'e now registered for Online Billing! When you register for this free service, you will :
- receive an e-mail message each month notifying you that your invoice is available.
- obtain all the details of your usage.
- be able to view and download invoices from the past 18 months and print them.
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Pre-enrolled to Online Billing
Applicable to: customers who asked/agreed to be pre enrolled to online billing when they activated their monthly service.
1. Open the email you received from Fido and click the Complete your online billing registration link.
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2. Enter your Fido number and your postal code and then click on Continue.
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3. You’ll receive your temporary password via text message on your Fido.
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4. Enter your temporary password then enter your new password twice, and click on Continue.
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5. Answer a few questions that will help us serve you better and click on Continue.
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6. You are now registered for fido.ca and online billing. Click on Continue to start using my Account.
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