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Billing and Usage

Understanding your handset purchase charged
on your bill

Credits and charges associated with your phone purchase will be found under the Other charges and credits section of your monthly bill.

Here are 3 examples of how your phone could be charged on your bill:

  • Phone purchase with agreement rebate
    • Your phone will be charged at full price, minus the respective agreement rebate.
      • i.e.: The phone costs $100 - $60 agreement rebate = $40 + taxes.

  • Phone purchase with agreement and FidoDollarsTM credit
    • Your phone will be charged at full price, minus the respective agreement rebate, plus the taxes AND your FidoDollars credit.
      • i.e.: The phone costs $100 - $50 agreement rebate = $50 + taxes. Therefore, $50 + taxes = $56.44 – $25 FidoDollars credit= $31.44.
    • See How FidoDollars are applied to your invoice.

  • Phone purchase at the retail price with FidoDollarsTM credit
    • Your phone will be charged at full price, plus the taxes followed by the respective FidoDollars credit, if applicable.
      • i.e.: The phone costs $150 + taxes = $169.31 - $80 FidoDollars credit. Therefore, the total is $89.31.
    • See How FidoDollars are applied to your invoice.
See full details

Any questions or discrepancies regarding charges must be reported to us within 90 days of the date of our invoice or other statement. Failure to notify us within this time period will constitute your acceptance of such charges.