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Account Management
How to change your phone and account ownership
Monthly service
Fido allows you to transfer your phone number and services to someone else who is interested on taking the responsibility of your services.
Fido customers wanting to transfer phone and services to an existing Fido customer
Things to Know
- The person who wants to take your Fido Service will need to call Customer Service by calling 6-1-1, free of charge, from a Fido phone, or 1-888-481-3436.
- Your Fido Service and phone number will remain under your name until the transfer is completed, and you’ll be responsible for any charges incurred until then.
- If the interested person does not have a Fido account yet, they must open an account at the moment they contact Fido.
- Your final invoice will be prorated based on the amount of days you had the service. Learn more about your final bill.
If you want to give your Fido phone and also transfer your Fido Service (phone number, plan and Fido Agreement, if applicable) you must:
- Call 6-1-1, free of charge, from your Fido phone or 1-888-481-3436.
- Ask the customer service representative to indicate in your account the name of the person you want to transfer your service to.
If you want to take ownership of someone else’s Fido phone, refer to the following information:
Things to Know
- You must be of legal age and undergo a credit evaluation.
- You must accept the price plan and services that are currently offered at the time of the transfer.
- By taking over the responsibility of someone else’s account, you will have to pay the Early Cancellation Fees (ECF) or Device Savings Recovery Fees (DSRF) if applicable, should you decide to cancel before the Fido Agreement end date.
- If the previous account holder had Voice Messaging, then all saved messages, greeting messages, voice signatures and access codes will be lost and automatically reinitialized. For the Name Display service, there is a delay of up to 24 hours before the new account holder’s name appears on outgoing calls.
- The current account holder’s balance of FidoDollarsTM will be transferred if there is only one phone number in the Fido account at the time of the transfer. If more than one phone number remains in the account, the balance of FidoDollars will not be transferred.
- Your first invoice will be prorated based on the number of days you have until the end of your bill cycle. Learn more about your first bill.
- If you don't have a Fido account yet, you must open an account at the moment you contact Fido.
To take ownership of someone else’s phone and Fido Service (phone number, plan and Fido Agreement if applicable) you must:
- Ask the Fido account owner to call 6-1-1, free of charge, from a Fido phone or 1-888-481-3436 and ask the customer service representative to indicate in the account that he or she wants to transfer ownership of the Fido Service and phone to you.
- The current owner will need to provide your full name.
- You’ll then need to call 6-1-1, free of charge, from a Fido phone or 1-888-481-3436 and ask the customer service representative to complete the transfer to you.
Prepaid service
Fido allows you to transfer your phone number and services to someone else who is interested on taking the responsibility of your prepaid service.
Fido customers wanting to transfer phone and services to an existing Fido customer.
Things to Know
- The person who wants to take your Fido Service will need to call Customer Service by calling 6-1-1, free of charge, from a Fido phone, or 1-888-482-3436.
- Your Fido Service and phone number will remain under your name until the transfer is completed, and you’ll be responsible for any charges incurred until then.
- Any remaining balance or remaining minutes will be transferred to the person taking ownership of your prepaid service.
- If you have voicemail, it will not be reset. Make sure to delete any messages that you do not wish to keep.
If you want to give your Fido phone and also transfer your Fido Service (phone number, plan) you must:
- Call 6-1-1, free of charge, from your Fido phone or 1-888-482-3436.
- Ask the customer service representative to indicate in your account the name of the person you want to transfer your service to.
If you want to take ownership of someone else’s Fido phone, refer to the following information:
Things to Know
- Any remaining balance or remaining minutes will be transferred to the new account holder. You will be responsible for the monthly service fee on the due date, if applicable.
- If the previous account holder had voicemail, all saved messages, greeting messages, voice signatures and access codes will remain the same. For the Name Display service there is a delay of up to 24 hours before the new account holder’s name appears on outgoing calls.
- The current account holder’s balance of FidoDollarsTM will be transferred if there is only one phone number in the account at the time of the Transfer of Responsibility. If more than one phone number remains in the account, the balance of FidoDollars will not be transferred.
To take ownership of someone else’s phone and Fido Service (phone number, plan) you must:
- Ask the Fido account owner to call 6-1-1, free of charge, from a Fido phone or 1-888-482-3436 and ask the customer service representative to indicate in the account that he or she wants to transfer the Fido Service and phone to you.
- The current owner will need to provide your full name.
- You’ll then need to call 6-1-1, free of charge, from a Fido phone or 1-888-482-3436 and ask the customer service representative to complete the transfer to you.
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