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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie==3=srv=16=sn=6F60EF475AB167429C22F8CA76A91785=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/administrative-charges] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [1174483475] [True-Client-IP] = [18.208.159.25] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;1290563341;16327922;7;-1151093806;690] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [18.208.159.25, 23.56.172.61] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [18.208.159.25, 23.56.172.61] [X-dynaTrace-RequestState] = [agentId=0x4cec6f0d&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content administrative-charges on =3=srv=16=sn=6F60EF475AB167429C22F8CA76A91785=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rjl 2017-08-24 18:32:50 true site/support j6ho4rjl templatedata/site/support/data/billing-account/administrative-charges 1563820149 2019-07-23 08:46:58 /default/main/internet/fido/STAGING /default/main/internet/fido administrative-charges 1563820185204 2019-07-23 08:46:58 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/administrative-charges templatedata/site/support/data/billing-account/administrative-charges 1 true administrative-charges ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management Payment regular customer_care faqs BillingPayment Wireless monthly 246 Administrative charges - Billing and Usage | Fido Support If you subscribe to Fido, you may be subject to the following administrative charges for administration or account processing activities in connection with your account. Administrative charges <p>If you subscribe to Fido, you may be subject to the following administrative charges for administration or account processing activities in connection with your account, as applicable. All charges are subject to change.</p> <table class="table-calls-forwarding" border="0" cellspacing="1" cellpadding="5" width="100%"> <tbody> <tr> <th width="30%"><span class="body"><span class="txtb">Name of Charge </span></span></th><th width="10%" align="center"><span class="body"><span class="txtb">Amount </span></span></th><th width="60%"><span class="body"><span class="txtb">Description </span></span></th> </tr> <tr> <td valign="top">Bill Reprint Charge</td> <td align="center" valign="top">$15.00</td> <td valign="top">Charged when you request a bill reprint from Customer Care.</td> </tr> <tr> <td valign="top">Transfer of Responsibility Fee<br /></td> <td align="center" valign="top">$35.00</td> <td valign="top"> <p>Charged when you take over ownership of wireless services from another customer.&nbsp;&nbsp; This fee is applicable on a per line basis.</p> </td> </tr> <tr> <td valign="top">Wireless Telephone Number Change</td> <td align="center" valign="top">$35.00</td> <td valign="top"> <p>One-time fee applicable for the processing of your wireless telephone number change.</p> <p>Perform a wireless telephone number change online through Fido MyAccount and waive the asssociated $35 fee. Another internet win!</p> </td> </tr> <tr> <td valign="top">Suspension Fee*</td> <td align="center" valign="top">$35.00</td> <td valign="top">Charged when your wireless service is suspended for non-payment.</td> </tr> <tr> <td valign="top">Returned Payment/Cheque Charge*</td> <td align="center" valign="top">$25.00</td> <td valign="top">Charged when the a preauthorized payment is denied or a cheque that you have sent to us has been returned, which could be due to NSF (Non Sufficient Funds) in your account, ACL (Account Closed) or CNT (Cannot Trace).</td> </tr> <tr> <td valign="top">Account Handling Fee</td> <td align="center" valign="top">$10.00</td> <td valign="top"> <p>When a customer service representative performs a transaction on your behalf a small fee is applied for select transactions available on Fido MyAccount self-serve.</p> <p>Transactions performed over the phone, via live chat, or social media support may be affected.</p> <p>Impacted transactions for wireless services:</p> <p>&nbsp;</p> <ul> <li>Making a payment</li> <li>Updating method of payment</li> <li>Updated contact information (email, phone)</li> <li>Changing billing language</li> <li>Resetting Voice Messaging password</li> <li>Changing Name Display for Call Display</li> <li>Changing billing address </li> </ul> <p>&nbsp;</p> </td> </tr> <tr> <td colspan="3" valign="top">*Charges not applicable to Residents of Qu&eacute;bec.</td> </tr> </tbody> </table> Billing and Usage Administrative charges Fees Administrative Charges Frais administratifs - Facturation et utilisation | Fido Soutien Si vous êtes abonné aux services sans-fil de Fido, les frais d'administration ou de gestion de compte suivants peuvent s'appliquer. Ces frais peuvent être modifiés. Frais administratifs <p>Si vous &ecirc;tes abonn&eacute; aux services sans-fil de Fido, les frais d'administration ou de gestion de compte suivants peuvent s'appliquer. Ces frais peuvent &ecirc;tre modifi&eacute;s.</p> <table class="table-calls-forwarding" border="0" cellspacing="1" cellpadding="5" width="100%"> <tbody> <tr> <th width="30%"><span class="body"><span class="txtb">Type de frais </span></span></th><th width="15%" align="center"><span class="body"><span class="txtb">Montant </span></span></th><th width="60%"><span class="body"><span class="txtb">Description </span></span></th> </tr> <tr> <td valign="top">Frais de r&eacute;impression de la facture</td> <td align="center" valign="top">15,00 $</td> <td valign="top">Lorsque vous demandez la r&eacute;impression de votre facture au Service &agrave; la client&egrave;le.</td> </tr> <tr> <td valign="top">Frais de transfert de responsabilit&eacute;<br /></td> <td align="center" valign="top">35,00 $</td> <td valign="top"> <p>Ces frais sont port&eacute;s &agrave; votre compte lorsque vous assumez la responsabilit&eacute; des services sans-fil d'un autre client. Ils sont exig&eacute;s pour chaque ligne.</p> </td> </tr> <tr> <td valign="top">Frais pour changement de num&eacute;ro de t&eacute;l&eacute;phone sans fil</td> <td align="center" valign="top">35,00 $</td> <td valign="top"> <p>Des frais uniques sont exig&eacute;s pour le traitement de la demande de changement de num&eacute;ro de t&eacute;l&eacute;phone mobile.</p> <p>Les frais de 35 $ li&eacute;s au changement de num&eacute;ro de t&eacute;l&eacute;phone mobile seront annul&eacute;s si vous effectuez la demande en ligne dans Mon Compte sur fido.ca.&nbsp; Une raison de plus d'utiliser Internet!</p> </td> </tr> <tr> <td valign="top">Frais de suspension*</td> <td align="center" valign="top">35,00 $</td> <td valign="top">Factur&eacute; lorsque votre service sans fil est suspendu pour non-paiement.</td> </tr> <tr> <td valign="top">Frais pour paiement/ch&egrave;que retourn&eacute;*</td> <td align="center" valign="top">25,00 $</td> <td>Lorsqu'un paiement pr&eacute;autoris&eacute; est refus&eacute; ou un ch&egrave;que nous est retourn&eacute; pour les raisons suivantes : fonds insuffisants, compte bancaire ferm&eacute; ou introuvable.</td> </tr> <tr> <td valign="top">Frais de gestion de compte<br /></td> <td align="center" valign="top">10,00 $</td> <td> <p>Lorsqu'un conseiller du service &agrave; la client&egrave;le effectue une transaction en votre nom, des frais minimes s'appliquent pour certaines transactions disponibles dans le libre-service Mon Compte de Fido.&nbsp;</p> <p>Les transactions effectu&eacute;es par t&eacute;l&eacute;phone, par clavardage en direct ou par l'entremise du soutien des m&eacute;dias sociaux peuvent &ecirc;tre touch&eacute;es.</p> <p>Transactions pour les services mobiles touch&eacute;es:</p> <ul> <li>Effectuer un paiement</li> <li>Mettre &agrave; jour un mode de paiement</li> <li>Mettre &agrave; jour les coordonn&eacute;es (courriel, num&eacute;ro de t&eacute;l&eacute;phone)</li> <li>Modifer la langue de facturation</li> <li>R&eacute;initialiser le mot de passe de la messagerie vocale</li> <li>Changer l'affichage du mon pour l'Affichage des appels</li> <li>Modifier l'adresse de facturation</li> </ul> <p>&nbsp;</p> </td> </tr> <tr> <td colspan="3" valign="top">*Ces frais ne sont pas applicables aux r&eacute;sidants du Qu&eacute;bec.</td> </tr> </tbody> </table> Frais administratifs Facturation et utilisation Frais Frais administratifs 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Administrative charges

If you subscribe to Fido, you may be subject to the following administrative charges for administration or account processing activities in connection with your account, as applicable. All charges are subject to change.

Name of Charge Amount Description
Bill Reprint Charge $15.00 Charged when you request a bill reprint from Customer Care.
Transfer of Responsibility Fee
$35.00

Charged when you take over ownership of wireless services from another customer.   This fee is applicable on a per line basis.

Wireless Telephone Number Change $35.00

One-time fee applicable for the processing of your wireless telephone number change.

Perform a wireless telephone number change online through Fido MyAccount and waive the asssociated $35 fee. Another internet win!

Suspension Fee* $35.00 Charged when your wireless service is suspended for non-payment.
Returned Payment/Cheque Charge* $25.00 Charged when the a preauthorized payment is denied or a cheque that you have sent to us has been returned, which could be due to NSF (Non Sufficient Funds) in your account, ACL (Account Closed) or CNT (Cannot Trace).
Account Handling Fee $10.00

When a customer service representative performs a transaction on your behalf a small fee is applied for select transactions available on Fido MyAccount self-serve.

Transactions performed over the phone, via live chat, or social media support may be affected.

Impacted transactions for wireless services:

 

  • Making a payment
  • Updating method of payment
  • Updated contact information (email, phone)
  • Changing billing language
  • Resetting Voice Messaging password
  • Changing Name Display for Call Display
  • Changing billing address

 

*Charges not applicable to Residents of Québec.