It's all about care
At Fido, our goal is to be the savings company that cares. We pull out all the stops to make sure our customers get the best possible experience, every time. Our service representatives will always:
- Treat you with care
- Take ownership of your issue
- Find the best possible solution
We help you manage your wireless costs, by finding you ways to save
- 25% of Fido customers have already cut the cord on their old phone company and saved with our:
- Talk & text plans from $25 a month, with no System Access Fees, for casual users & people new to wireless products, or
- Unlimited Talk & text plans, with no System Access Fees, for people who use their phones a lot.
- We have contemporary phones from $0 dollars with a Fido Agreement.
- Check your minute, text and data usage right from your phone, at anytime.
- To help you keep track of your minutes, we'll proactively send you a free text message.
We understand you want to be rewarded for your loyalty
With every monthly invoice, earn a portion of your eligible service charges as FidoDOLLARS. We'll also surprise you all year long with fun contests and promotions giving you FidoDOLLARS bonuses.
We've got blanket coverage
- The Fido network covers 32 million Canadians.
- Fido offers the most extensive international coverage available, thanks to our international roaming agreements with more than 650 operator networks in over 220 destinations around the world.
We're working towards becoming a more eco-friendly company
We help you do your part for the environment. How? By:
- Encouraging you to register for online billing. If you require a paper copy of your invoice there is a $2 charge per month.
- Collecting old phones in our stores to divert them from landfills. Give us all your used phones and help the Phones for Food program1.
- Continually working to reduce packaging and printed materials.
We respect your privacy
- We make sure your communications are always private
- We work to protect your personal information
The following services allow you to earn FidoDOLLARS:
+ Monthly plan
+ Add-ons
+ 9-1-1 Emergency Access Fee (if applicable)
+ System Access Fee (if applicable)
+ Additional minutes
+ Long-distance charges
+ Roaming charges
+ Text and email messages
+ Data transmission
+ Directory assistance
+ Paper invoice fee
All other fees, including administration, interest and resumption fees, taxes, phone purchases, SIM cards and accessories do not allow you to earn FidoDOLLARS. Each of your FidoDOLLARS corresponds to one (1) dollar applicable to the regular price in effect at the time of FidoDOLLARS redemption, including applicable taxes, except for taxes applicable to option services, which cannot be paid using FidoDOLLARS.
1 Proceeds from your recycled wireless phone will go to a local food bank.
