It’s all about care
At Fido, our goal is to be the savings company that cares. We pull out all the stops to make sure our customers get the best possible experience, every time. Our service representatives will always:
- Treat you with care
- Take ownership of your issue
- Find the best possible solution
We help you manage your wireless costs, by finding you ways to save
- 25% of Fido customers have already cut the cord on their old phone company and saved with our:
- Talk & text plans from $15 a month, with no System Access Fees, for casual users & people new to wireless products, or
- Talk & text CityFido plans, with no System Access Fees, for people who use their phones a lot.
- We have contemporary phones from $0 dollars with a Fido Agreement.
- Check your minute, text and data usage right from your phone, at anytime.
- To help you keep track of your minutes, we'll proactively send you a free text message.
We understand you want to be rewarded for your loyalty
From day 1, get 5% of your eligible fees back in the form of FidoDollarsTM every month and redeem those FidoDollarsTM to get your next phone for less.
We've got blanket coverage
- Our network covers 94% of the Canadian population.
- Voice and text messages roaming coverage is available in over 210 countries and areas. Data roaming coverage is available in over 160 destinations.
We’re working towards becoming a more eco-friendly company
We help you do your part for the environment. How? By:
- Encouraging you to register for online billing. If you require a paper copy of your invoice there is a $2 charge per month1. Proceeds from the charge are donated to Evergreen – a national charity that has been planting trees and creating dynamic outdoor spaces in schools and communities since 1991.
- Offering Canada’s first mobile phone made partly with recycled water bottles2.
- Collecting old phones in our stores to divert them from landfills. Give us all your used phones and help the Phones for Food program3.
- Continually working to reduce packaging and printed materials.
We respect your privacy
- We make sure your communications are always private
- We work to protect your personal information
1 If you subscribed to a Fido monthly plan prior to November 4, 2008, you may continue to receive paper invoices at no charge.
2 Phone housing made from 25% post-consumer recycled plastics.
3 Proceeds from your recycled wireless phone will go to a local food bank.
