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Support

Understanding prorated usage and partial charges on your Fido Mobile bill

When you change your mobile plan before the end of your billing cycle, you’ll see partial charges and prorated usage on your next bill to account for the new plan or services you’re now using and the old services you stopped using before your billing cycle ended. Here’s what you need to know about partial charges on your bill:

  • When you’re signed up for a recurring monthly service, you’re charged only for the days that you’ve subscribed to it. So if you changed your service 2 weeks into your current bill, you’ll be charged only for those 2 weeks.
  • Recurring monthly service charges will show up in the “Monthly charges” section of your bill, while partial charges for prorated services will be in the “About your first bill” or “Changes since your last bill” sections.
  • Your first Fido bill will have a partial fee for services from the date your service was first activated until the end of your billing cycle, as well as full charges for the coming month.
Check out the following examples for more details.

Activate an add-on before your next billing cycle

You will be charged for the current month (a partial month of service) and for the following month of service (a full month of service). The number of units available until the end of your current billing cycle will also be prorated, and any usage exceeding the available units will generate additional charges.

  • Example: Your bill starts on June 1st and ends on June 30th. On June 21st you activate an add-on that costs $6 per month for 120 units of usage. On your next bill, you’ll see:
  How much will you be charged? How many units are available?
Prorated charge from June 21st to June 30th (10 days) case1 case1
Full charge for month in advance 6 $ charge 120 units

Removing an add-on mid-cycle

If you remove an add-on before the end of your current bill, we will credit you for the number of days you didn’t benefit from the add-on. We do this because all recurring monthly charges are billed one month in advance. It is important to note that the number of units available will also be prorated.

  • Example: Your bill starts on June 1st and ends on June 30th. On June 21st (10 days before your bill ends) you remove an add-on that costs $6 per month for 120 units of usage. We will credit you for those 10 days by adjusting your charges and available units using proration. On your next bill you will see:
  My add-on was removed before the end of my bill. How much will be credited back? Because I am not paying for a full month, how many units will be available?
Prorated credit from June 21st to June 30th (10 days) case1 case1

Changing your monthly plan mid-cycle

If you wish to avoid prorated charges and units, Fido recommends you make any monthly plan changes for the beginning of your next bill. If you decide to change your plan before the end of your bill, you will receive a partial credit (for your old monthly plan) and partial charges (for the new monthly plan) for the number of days during which each monthly price plan will be active. The number of available units will also be adjusted for both monthly price plans.

  • Example: Your bill starts on June 1stand ends on June 30th with a $20 monthly plan including 200 units. On June 15th you change your plan for a $30 monthly plan including 300 units.
On your next bill you will see:
  How much will I be charged / credited? How many units will be available?
$20 plan Prorated credit from June 15th to June 30th (15 days) case1 case1
$30 plan Prorated charge from June 15th to June 30th (15 days) case1 case1
Full charge for month in advance 30$ charge 300 units

See full details

Changes to your account (e.g., monthly airtime plan, options or identifiers) may not take effect until after your next billing date.

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