fido/content on false false [Cookie] = [dtCookie=3D971D7F9195ABDAE1D2975253723382] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1748062852] [True-Client-IP] = [54.236.230.108] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-1015308853;28937591;2;-1015308853;28937591;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.236.230.108, 184.51.35.233] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.236.230.108, 184.51.35.233] content fido-device-unlock MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on 3D971D7F9195ABDAE1D2975253723382

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=3D971D7F9195ABDAE1D2975253723382] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1748062852] [True-Client-IP] = [54.236.230.108] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-1015308853;28937591;2;-1015308853;28937591;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.236.230.108, 184.51.35.233] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.236.230.108, 184.51.35.233] content fido-device-unlock on 3D971D7F9195ABDAE1D2975253723382 /default/main/internet/fido/WORKAREA/common en_US j6ho4rm8 2017-08-24 18:33:06 true site/support j6ho4rm8 templatedata/site/support/data/mobile/fido-device-unlock 1513718827 2017-12-19 16:27:28 /default/main/internet/fido/STAGING /default/main/internet/fido fido-device-unlock 1513613757071 2017-12-19 16:27:28 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/fido-device-unlock templatedata/site/support/data/mobile/fido-device-unlock 1 true fido-device-unlock ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted how_tos LifeCycleStage InstallationAndSetUp, Optimization 876 Device Unlocking FAQs | Fido Support If you have purchased a Fido device from us, you will be able to unlock it directly with Fido. This will allow you to use your device anywhere in the world where a carrier offers a service compatible with your device. Device Unlocking FAQs <div class="faq-container"> <div class="faq-question"> <h3>How can I tell if my device is unlocked?</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Devices sold after December 1, 2017 come unlocked or have an unlock code sticker/identifier on the box.</p> <p>To check if your device is unlocked, you&rsquo;ll need to insert another carrier&rsquo;s SIM card into the device. If you&rsquo;re prompted to enter an unlock code, the device is not unlocked.</p> <p>For assistance determining if your device is unlocked or help unlocking it, please <a href="http://www.fido.ca/consumer/contact-us" target="_blank">contact us</a>!</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Are there any prerequisites before I can get my device unlocked?</h3> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Your account must be in good standing with no past due balances and the device being unlocked cannot be on the national blacklist of wireless devices that have been reported as lost or stolen.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How do I unlock my wireless device?</h3> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>If you don&rsquo;t know your device&rsquo;s unlock code and it isn&rsquo;t on the side of the box, follow these steps to get it:</p> <ol> <li>Find your device&rsquo;s IMEI number:<ol> <li>Go into the dialer as if you were going to dial a friend and enter: <strong>*#06#</strong></li> <li>Alternatively, you can find the IMEI number in: <strong>Settings &gt; About</strong></li> </ol></li> <li>Once you&rsquo;ve found your device&rsquo;s IMEI number, <a href="http://www.fido.ca/consumer/contact-us" target="_blank">contact us</a> with the 15-digit IMEI ready: <ul> <li>For Apple devices:<ol> <li>We will unlock your device remotely.</li> <li>To complete the unlocking process, you must back up your iPhone, erase it and then restore it with another carrier&rsquo;s SIM card.</li> </ol></li> <li>For non-Apple devices:<ol> <li>Once you receive your unlock code, simply insert another carrier&rsquo;s SIM card and the device will prompt you to enter it.</li> <li>Carefully enter the unlock code. If you enter it incorrectly too many times, you may permanently lock the device. If your device becomes permanently locked, you&rsquo;ll need to send it in for repair through our <a href="http://www.fido.ca/consumer/content/phone-loan?setLanguage=en" target="_blank">repair program</a> before you can re-attempt unlocking.</li> </ol></li> </ul> </li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How do I unlock my Fido Home Phone device?</h3> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>* Instructions apply to ZTE WF720, WF721 and WF722</p> <ol> <li><a href="http://www.fido.ca/consumer/contact-us" target="_blank">Contact us</a> and we will provide you with an unlock code.</li> <li>Ensure that your home phone or cordless phone base station is plugged into the home phone adapter.</li> <li>From the connected home phone, dial <strong>*983*86*</strong> followed by the <strong>unlock code</strong> provided to you by the Fido agent and the pound sign (#).<br /><br /> I.e. <strong>*983*86*&lt; unlock code &gt;#</strong></li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How do I unlock my RocketTM mobile internet device?</h3> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>* ZTE MF970 Rocket Mobile Hotspot</p> <p>First, <a href="http://www.fido.ca/consumer/contact-us" target="_blank">contact us</a> and we will provide you with an unlock code.</p> <p>Once you&rsquo;ve got an unlock code, follow these steps to unlock your device:</p> <ol> <li>Insert a non-Fido SIM card into your ZTE MF970 Mobile Hotspot and power on.</li> <li>Connect a PC or smart phone to the device by WiFi.</li> <li>Launch the web browser.</li> <li>Enter <strong>192.168.8.1</strong> into your browser&rsquo;s address bar.</li> <li>Enter the password (<strong>admin</strong> is the default password. Please change this to something more secure afterwards, if you haven&rsquo;t already).</li> <li>Enter the unlock code.</li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Do you charge for unlocking a device?</h3> </div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>As of December 1, 2017, there are no fees to unlock a device.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Is there a wait period before I can unlock my device?</h3> </div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>As of December 1, 2017, there are no wait periods before you can request for your device to be unlocked. Devices sold after December 1, 2017 should already be unlocked.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Can I unlock a device that I bought from another carrier?</h3> </div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>We can only unlock devices that were purchased directly from Fido.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What devices are compatible with the Fido network?</h3> </div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>If you&rsquo;re bringing an unlocked device to our network, it must be compatible with our network&mdash;which uses GSM, UMTS, HSPA and HSPA+ at 850 MHz and 1900 MHz.</p> <p>To access our LTE network, the phone must be compatible with:</p> <ul> <li>700 MHz on Band 17</li> <li>1700/2100 MHz on Band 4</li> <li>2600 MHz on Band 7</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Will unlocking affect the way my device works?</h3> </div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>If you're using another carrier's SIM card with your unlocked Fido device, some settings or features may not function properly as they're configured for the Fido network.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Am I still subject to my term commitment if I unlock my device?</h3> </div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Yes. Unlocking your device doesn&rsquo;t affect your device balance or term commitment.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Does unlocking my device void my warranty?</h3> </div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>If your device is unlocked by Fido, it will not void your warranty.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>If I unlock my device, can I use it anywhere in the world?</h3> </div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Yes, provided there is service in that area on a network compatible with your device. You&rsquo;ll need to insert a local carrier&rsquo;s SIM card to use your device elsewhere.</p> <p>Be sure to <a href="http://www.fido.ca/consumer/content/fido-roam-faq?setLanguage=en" target="_blank">check out Fido Roam and our other great roaming options</a>.</p> </div> </div> </div> unlock device phone Fido rebate FAQ sur le déverrouillage des appareils | Fido Soutien Si vous avez achet&eacute; un appareil Fido, vous pouvez le faire d&eacute;verrouiller par Fido. Vous pourrez ainsi vous servir de cet appareil partout sur la plan&egrave;te o&ugrave; un op&eacute;rateur offre un service compatible avec celui-ci. FAQ sur le déverrouillage des appareils <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je savoir si mon appareil est d&eacute;verrouill&eacute;?</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Les appareils vendus apr&egrave;s le 1<sup>er</sup> d&eacute;cembre 2017 nous sont exp&eacute;di&eacute;s d&eacute;j&agrave; d&eacute;verrouill&eacute;s. Sinon, un code de d&eacute;verrouillage est indiqu&eacute; sur l&rsquo;emballage de l&rsquo;appareil.</p> <p>Pour v&eacute;rifier si votre appareil est d&eacute;verrouill&eacute;, vous devez y ins&eacute;rer la carte SIM d&rsquo;un autre op&eacute;rateur. Si vous &ecirc;tes invit&eacute; &agrave; entrer un code de d&eacute;verrouillage, l&rsquo;appareil n&rsquo;est pas d&eacute;verrouill&eacute;.</p> <p>Si vous avez besoin d&rsquo;aide pour savoir si votre appareil est d&eacute;verrouill&eacute; ou pour effectuer un d&eacute;verrouillage, <a rel="noopener" href="http://www.fido.ca/consumer/contact-us?setLanguage=fr" target="_blank">contactez-nous</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Est-il n&eacute;cessaire de remplir des conditions pr&eacute;alables pour que mon appareil puisse &ecirc;tre d&eacute;verrouill&eacute;?</h3> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Le compte doit &ecirc;tre en r&egrave;gle, sans solde en souffrance. L&rsquo;appareil &agrave; d&eacute;verrouiller ne doit pas &ecirc;tre inscrit sur la liste noire des appareils sans fil qui ont &eacute;t&eacute; signal&eacute;s comme &eacute;tant perdus ou vol&eacute;s &agrave; l&rsquo;&eacute;chelle nationale.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je d&eacute;verrouiller mon appareil sans fil?</h3> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Si vous ne connaissez pas le code de d&eacute;verrouillage de votre appareil et que ce dernier ne figure pas sur le c&ocirc;t&eacute; de la bo&icirc;te, suivez ces &eacute;tapes pour l&rsquo;obtenir :</p> <ol> <li>Trouvez le num&eacute;ro IMEI de votre appareil :<ol> <li>Au clavier de votre appareil, comme si vous vouliez faire un appel t&eacute;l&eacute;phonique, entrez : <strong>*#06#</strong></li> <li>Vous pouvez &eacute;galement trouver le num&eacute;ro IMEI en suivant ce chemin : <strong>R&eacute;glages</strong> (ou <strong>Param&egrave;tres</strong>) <strong>&gt; Information</strong> (ou <strong>&Agrave; propos de l&rsquo;appareil &gt; &Eacute;tat</strong>)</li> </ol></li> <li>Lorsque vous avez trouv&eacute; le num&eacute;ro IMEI &agrave; 15 chiffres de votre appareil, <a rel="noopener" href="http://www.fido.ca/consumer/contact-us?setLanguage=fr" target="_blank">contactez-nous</a>. <ul> <li>Appareils Apple :<ol> <li>Nous d&eacute;verrouillerons votre appareil &agrave; distance.</li> <li>Pour terminer le processus de d&eacute;verrouillage, vous devrez sauvegarder le contenu de votre appareil iPhone, le supprimer, puis le restaurer &agrave; l&rsquo;aide de la carte SIM d&rsquo;un autre op&eacute;rateur.</li> </ol></li> <li>Appareils d&rsquo;une autre marque qu&rsquo;Apple :<ol> <li>Lorsque vous recevez votre code de d&eacute;verrouillage, ins&eacute;rez la carte SIM d&rsquo;un autre op&eacute;rateur dans l&rsquo;appareil. Vous serez alors invit&eacute; &agrave; entrer le code.</li> <li>Il est important d&rsquo;entrer le code de d&eacute;verrouillage exact, sans faire d&rsquo;erreur. Si vous effectuez trop de tentatives infructueuses, il se pourrait que l&rsquo;appareil se verrouille de fa&ccedil;on permanente. Si votre appareil se verrouille de fa&ccedil;on permanente, vous devrez l&rsquo;envoyer pour r&eacute;paration en recourant &agrave; notre <a rel="noopener" href="http://www.fido.ca/consumer/content/phone-loan?setLanguage=fr" target="_blank">programme de r&eacute;paration</a> avant de pouvoir tenter de le d&eacute;verrouiller de nouveau.</li> </ol></li> </ul> </li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je d&eacute;verrouiller mon appareil pour la T&eacute;l&eacute;phonie r&eacute;sidentielle de Fido?</h3> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>* Des instructions s&rsquo;appliquent pour les mod&egrave;les ZTE WF720, WF721 et WF722.</p> <ol> <li><a href="https://www.fido.ca/consumer/contact-us?setLanguage=fr" target="_blank">Communiquez avec nous</a> et on vous fournira un code de d&eacute;verrouillage.</li> <li>Assurez-vous que votre t&eacute;l&eacute;phone r&eacute;sidentiel ou la base de votre t&eacute;l&eacute;phone sans cordon est branch&eacute; dans l&rsquo;adaptateur pour la T&eacute;l&eacute;phonie r&eacute;sidentielle de Fido.</li> <li>&Agrave; l&rsquo;aide du t&eacute;l&eacute;phone r&eacute;sidentiel branch&eacute;, composez <strong>*983*86*</strong>, puis le <strong>code de d&eacute;verrouillage</strong> que le conseiller Fido vous a fourni, suivi du carr&eacute; (#).<br /><br /> C&rsquo;est-&agrave;-dire <strong>*983*86*&lt; code de d&eacute;verrouillage &gt;#</strong></li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je d&eacute;verrouiller mon point d&rsquo;acc&egrave;s Internet mobile?</h3> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>* Point d&rsquo;acc&egrave;s mobile ZTE MF970.</p> <p>D&rsquo;abord, <a href="https://www.fido.ca/consumer/contact-us?setLanguage=fr" target="_blank">communiquez avec nous</a> et on vous fournira un code de d&eacute;verrouillage.</p> <p>Une fois que vous avez obtenu un code de d&eacute;verrouillage, suivez ces &eacute;tapes pour d&eacute;verrouiller votre appareil :</p> <ol> <li>Ins&eacute;rez une carte SIM ne provenant pas de Fido dans votre point d&rsquo;acc&egrave;s mobile ZTE MF970 et mettez-le en marche.</li> <li>Connectez un ordinateur ou un t&eacute;l&eacute;phone intelligent &agrave; l&rsquo;appareil &agrave; l&rsquo;aide du r&eacute;seau Wi-Fi.</li> <li>Lancez le navigateur web.</li> <li>Entrez <strong>192.168.8.1</strong> dans la barre d&rsquo;adresse de votre navigateur.</li> <li>Entrez le mot de passe (<strong>admin</strong> est le mot de passe par d&eacute;faut. Veuillez le remplacer par un mot de passe plus s&ucirc;r ensuite, si ce n&rsquo;est d&eacute;j&agrave; fait).</li> <li>Entrez le code de d&eacute;verrouillage.</li> </ol></div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Y a-t-il des frais pour d&eacute;verrouiller un appareil?</h3> </div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>&Agrave; partir du 1<sup>er</sup> d&eacute;cembre 2017, aucuns frais ne s&rsquo;appliquent au d&eacute;verrouillage d&rsquo;un appareil.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Y a-t-il un d&eacute;lai d&rsquo;attente avant que je puisse d&eacute;verrouiller mon appareil?</h3> </div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>&Agrave; compter du 1<sup>er</sup> d&eacute;cembre 2017, vous n&rsquo;avez pas &agrave; attendre avant de demander que votre appareil soit d&eacute;verrouill&eacute;. Les appareils vendus apr&egrave;s le 1er d&eacute;cembre 2017 devraient d&eacute;j&agrave; &ecirc;tre d&eacute;verrouill&eacute;s.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je d&eacute;verrouiller un t&eacute;l&eacute;phone achet&eacute; d&rsquo;un autre op&eacute;rateur?</h3> </div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Nous pouvons seulement d&eacute;verrouiller les appareils achet&eacute;s directement de Fido.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Quels sont les appareils compatibles avec le r&eacute;seau de Fido?</h3> </div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>Tout appareil d&eacute;verrouill&eacute; doit &ecirc;tre compatible avec notre r&eacute;seau, qui utilise les technologies GSM, UMTS, HSPA et HSPA+ sur les bandes de fr&eacute;quence de 850 MHz et de 1 900 MHz.</p> <p>Pour acc&eacute;der &agrave; notre r&eacute;seau LTE, l&rsquo;appareil doit &ecirc;tre compatible avec :</p> <ul> <li>700 MHz sur la bande 17</li> <li>1 700/2 100 MHz sur la bande 4</li> <li>2 600 MHz sur la bande 7</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Le d&eacute;verrouillage de mon appareil modifiera-t-il son fonctionnement?</h3> </div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Si vous utilisez la carte SIM d&rsquo;un autre op&eacute;rateur dans votre appareil Fido d&eacute;verrouill&eacute;, certains param&egrave;tres ou certaines options pourraient ne pas fonctionner correctement, puisque votre appareil a &eacute;t&eacute; configur&eacute; pour le r&eacute;seau de Fido.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Mon abonnement &agrave; dur&eacute;e d&eacute;termin&eacute;e est-il toujours en vigueur si je d&eacute;verrouille mon appareil?</h3> </div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Oui. Le d&eacute;verrouillage de votre appareil ne modifie ni le solde de l&rsquo;appareil ni l&rsquo;abonnement &agrave; dur&eacute;e d&eacute;termin&eacute;e pour cet appareil.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Le d&eacute;verrouillage a-t-il pour effet d&rsquo;annuler la garantie de mon appareil?</h3> </div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Si votre appareil est d&eacute;verrouill&eacute; par Fido, votre garantie ne sera pas annul&eacute;e.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Si je d&eacute;verrouille mon appareil, puis-je l&rsquo;utiliser partout dans le monde?</h3> </div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Oui, pourvu qu&rsquo;il y ait du service dans le secteur en question et que le r&eacute;seau soit compatible avec votre appareil. Vous devrez y ins&eacute;rer la carte SIM d&rsquo;un op&eacute;rateur local pour utiliser votre appareil &agrave; l&rsquo;&eacute;tranger.</p> <p>D&eacute;couvrez le <a rel="noopener" href="http://www.fido.ca/consumer/content/fido-roam-faq?setLanguage=fr" target="_blank">service <strong>Fido Nomade<sup>MC</sup></strong> ainsi que nos autres excellentes options d&rsquo;itin&eacute;rance.</a>.</p> </div> </div> </div> deverrouille appareil rabais deverouiller 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Device Unlocking FAQs

How can I tell if my device is unlocked?

Devices sold after December 1, 2017 come unlocked or have an unlock code sticker/identifier on the box.

To check if your device is unlocked, you’ll need to insert another carrier’s SIM card into the device. If you’re prompted to enter an unlock code, the device is not unlocked.

For assistance determining if your device is unlocked or help unlocking it, please contact us!

Are there any prerequisites before I can get my device unlocked?

Your account must be in good standing with no past due balances and the device being unlocked cannot be on the national blacklist of wireless devices that have been reported as lost or stolen.

How do I unlock my wireless device?

If you don’t know your device’s unlock code and it isn’t on the side of the box, follow these steps to get it:

  1. Find your device’s IMEI number:
    1. Go into the dialer as if you were going to dial a friend and enter: *#06#
    2. Alternatively, you can find the IMEI number in: Settings > About
  2. Once you’ve found your device’s IMEI number, contact us with the 15-digit IMEI ready:
    • For Apple devices:
      1. We will unlock your device remotely.
      2. To complete the unlocking process, you must back up your iPhone, erase it and then restore it with another carrier’s SIM card.
    • For non-Apple devices:
      1. Once you receive your unlock code, simply insert another carrier’s SIM card and the device will prompt you to enter it.
      2. Carefully enter the unlock code. If you enter it incorrectly too many times, you may permanently lock the device. If your device becomes permanently locked, you’ll need to send it in for repair through our repair program before you can re-attempt unlocking.

How do I unlock my Fido Home Phone device?

* Instructions apply to ZTE WF720, WF721 and WF722

  1. Contact us and we will provide you with an unlock code.
  2. Ensure that your home phone or cordless phone base station is plugged into the home phone adapter.
  3. From the connected home phone, dial *983*86* followed by the unlock code provided to you by the Fido agent and the pound sign (#).

    I.e. *983*86*< unlock code >#

How do I unlock my RocketTM mobile internet device?

* ZTE MF970 Rocket Mobile Hotspot

First, contact us and we will provide you with an unlock code.

Once you’ve got an unlock code, follow these steps to unlock your device:

  1. Insert a non-Fido SIM card into your ZTE MF970 Mobile Hotspot and power on.
  2. Connect a PC or smart phone to the device by WiFi.
  3. Launch the web browser.
  4. Enter 192.168.8.1 into your browser’s address bar.
  5. Enter the password (admin is the default password. Please change this to something more secure afterwards, if you haven’t already).
  6. Enter the unlock code.

Do you charge for unlocking a device?

As of December 1, 2017, there are no fees to unlock a device.

Is there a wait period before I can unlock my device?

As of December 1, 2017, there are no wait periods before you can request for your device to be unlocked. Devices sold after December 1, 2017 should already be unlocked.

Can I unlock a device that I bought from another carrier?

We can only unlock devices that were purchased directly from Fido.

What devices are compatible with the Fido network?

If you’re bringing an unlocked device to our network, it must be compatible with our network—which uses GSM, UMTS, HSPA and HSPA+ at 850 MHz and 1900 MHz.

To access our LTE network, the phone must be compatible with:

  • 700 MHz on Band 17
  • 1700/2100 MHz on Band 4
  • 2600 MHz on Band 7

Will unlocking affect the way my device works?

If you're using another carrier's SIM card with your unlocked Fido device, some settings or features may not function properly as they're configured for the Fido network.

Am I still subject to my term commitment if I unlock my device?

Yes. Unlocking your device doesn’t affect your device balance or term commitment.

Does unlocking my device void my warranty?

If your device is unlocked by Fido, it will not void your warranty.

If I unlock my device, can I use it anywhere in the world?

Yes, provided there is service in that area on a network compatible with your device. You’ll need to insert a local carrier’s SIM card to use your device elsewhere.

Be sure to check out Fido Roam and our other great roaming options.

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https://forums.fido.ca/t5/community/categorypage/category-id/EnglishCommunity /web/content/accessibility/relay_services http://www.crtc.gc.ca/eng/info_sht/t15.htm /web/content/sitemap Unsubscribe https://www.fido.ca/consumer/unsubscribe?setLanguage=en <div class="social-media"> <div class="contact-us"> <div class="contact-us-links" id="contact-us-link"> <a href="/web/page/portal/Fido/GCT_ContactUs" atm="footer:Store Locator"> <i class="rui-icon-call"></i> <span class="contact-us-label">Contact Us</span> </a> </div> <div class="contact-us-links" id="find-a-store"> <a href="/web/page/portal/Fido/StoreLocator" atm="footer:Contact Us"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Store Locator</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Follow:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Follow us on Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a 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href="/web/page/portal/Fido/StoreLocator" atm="footer:Points de vente"> <i class="rui-icon-locator"></i> <span class="contact-us-label">Points de vente</span> </a> </div> </div> <div id="feedback-mobile-holder"></div> <span>Suivre:</span> <ul> <li><a href="https://www.facebook.com/fidomobile" aria-label="Suivez-nous sur Facebook" class="facebook" target="_blank"><i aria-hidden="true" class="rui-icon-facebook"></i></a></li> <li><a href="https://twitter.com/Fidomobile" aria-label="Suivez-nous sur Twitter" class="twitter"><i aria-hidden="true" class="rui-icon-twitter"></i></a></li> <li><a href="https://plus.google.com/+fido/posts" aria-label="Suivez-nous sur Google Plus" class="google"><i aria-hidden="true" class="rui-icon-gplus"></i></a></li> <li><a href="https://www.youtube.com/user/fidomobile" aria-label="Suivez-nous sur YouTube" class="youtube"><i aria-hidden="true" class="rui-icon-youtube"></i></a></li> <li><a href="https://instagram.com/fidomobile" aria-label="Suivez-nous sur 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