fido/content on false false [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1642475075] [True-Client-IP] = [54.162.159.33] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-333173452;411932208;2;-333173452;411932208;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.162.159.33, 23.48.39.183] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Mon, 25 Jun 2018 00:29:25 UTC] [X-Forwarded-For] = [54.162.159.33, 23.48.39.183] content credit-limit-monitoring MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions support getcurious_faq Store Locator storelocator easyloginriverpage fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1642475075] [True-Client-IP] = [54.162.159.33] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-333173452;411932208;2;-333173452;411932208;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.162.159.33, 23.48.39.183] [X-dynaTrace-Application] = [Fido.ca] [If-Modified-Since] = [Mon, 25 Jun 2018 00:29:25 UTC] [X-Forwarded-For] = [54.162.159.33, 23.48.39.183] content credit-limit-monitoring on /default/main/internet/fido/WORKAREA/common en_US j6ho4rib 2017-08-24 18:33:04 true site/support j6ho4rib templatedata/site/support/data/mobile/credit-limit-monitoring 1511899576 2018-01-03 13:35:35 /default/main/internet/fido/STAGING /default/main/internet/fido credit-limit-monitoring 1514909962785 2018-01-03 13:35:35 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/credit-limit-monitoring templatedata/site/support/data/mobile/credit-limit-monitoring 1 true credit-limit-monitoring ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile ChangesPlanUsage faqs TrackUsage 358 Credit Limit Monitoring (CLM) | Fido Support Learn all about Credit Limit Monitoring: from tracking your credit limit, to restoring your Fido services after a temporary suspension. Credit Limit Monitoring (CLM) <p>Credit Limit Monitoring is a preset spending limit that restricts your monthly usage and purchases by temporarily suspending your service if your account balance reaches or exceeds a predefined amount (your <strong>Credit Limit Amount</strong>). This can include your account balance, and any pending / billed and unbilled charges.</p> <p>Not sure if you&rsquo;re on Credit Limit Monitoring? Refer to your Fido Wireless Service Agreement or page 2 of your Fido bill.</p> <p><strong>Things to Know</strong></p> <p>You can always track your credit limit balance and make payments with these tools:</p> <ul> <li>Dialling <strong>*28</strong>, free of charge from your Fido phone.</li> <li>Online, in <a rel="noopener" href="https://www.fido.ca/pages/#/login" target="_blank">My Account</a> under <strong>Billing &amp; Payments</strong>.</li> <li>With the <a rel="noopener" href="http://www.fido.ca/consumer/mobile/add-ons/apps-downloads/my-account-app?setLanguage=en" target="_blank">My Account app</a> on your mobile device.</li> </ul> <h3>Credit Limit Monitoring FAQs</h3> <div class="faq-container"> <div class="faq-question"> <h3>Under what circumstances will Fido temporarily suspend my services if my account is under Credit Limit Monitoring?</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Services under your Fido account can be temporarily suspended if you reach or exceed your credit limit at any time during the month. This can include your account balance, any pending / billed and unbilled charges. Your account can also be temporarily suspended if you fail to pay your monthly bill on time.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Will I receive notifications about my account balance or when I am nearing my credit limit?</h3> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>You may receive text notifications before your balance reaches your Credit Limit Amount. These notifications may include a message regarding your credit balance status, an alert of possible suspension, a request for payment and/or a request to contact Fido. You can check your Credit Limit Amount, billed and unbilled balances and available remaining balance at any time by logging in to <a rel="noopener" href="https://www.fido.ca/pages/#/login?m=login" target="_blank">My Account</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Will I be required to have a credit limit or pay a security deposit when I activate my account?</h3> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Based on your Fido credit assessment, your account may be subject to a deposit and/or Credit Limit Monitoring upon activation. Credit limits and security deposit amounts may vary between customers depending on the results of the credit assessment. Upon notice to you, we may assign or change a credit limit on your account or request a security deposit at any time.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Can I purchase value-added services if my account has Credit Limit Monitoring?</h3> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Additional services, like Voicemail and Caller ID, will be available for purchase as long as you stay within your Credit Limit Amount. Keep in mind that these additional charges will be included in the calculation of your total account balance.</p> <p>Value-added services like long distance calling may be restricted for your account if you reach your Credit Limit Amount.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>If I have a pre-authorized payment plan, will my credit card/bank account pay my balance when I&rsquo;ve reached my credit limit?</h3> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Unfortunately, no. Pre-authorized payments are automatic and depend on your monthly due date. Which is to say that they can&rsquo;t adjust to your Credit Limit Amount during the month. You can find your pre-authorized withdrawal date on your online bill. If you reach your credit limit before that date, please <a rel="noopener" href="https://www.fido.ca/consumer/content/pay-bill-change-payment-method" target="_blank">make a one-time payment</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Will I be charged a Restoral Fee if I reach my credit limit?</h3> </div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>If your account balance exceeds your Credit Limit Amount, you won&rsquo;t be charged a Restoral Fee. But should your services become suspended for non-payment, you&rsquo;ll need to pay a Restoral Fee to restore your wireless services. If you have Fido Internet, you&rsquo;ll also need to pay an Account Processing Fee (APF) to restore that service.</p> <p>Restoral Fees and Account Processing Fees are not applicable to Residents of Qu&eacute;bec.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How can I make a payment on an account that&rsquo;s been temporarily suspended due to non-payment?</h3> </div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>To restore your services: make a one-time payment or set up automatic payments online at <a rel="noopener" href="https://www.fido.ca/pages/#/login?m=login" target="_blank">My Account</a> and through the <a rel="noopener" href="http://www.fido.ca/consumer/mobile/add-ons/apps-downloads/my-account-app?setLanguage=en" target="_blank">My Account app</a> - available for Apple and Android devices. <a rel="noopener" href="https://www.fido.ca/consumer/content/pay-bill-change-payment-method?setLanguage=en" target="_blank">Learn more about paying your bill and changing your payment method</a>.</p> </div> </div> </div> Credit Limit Monitoring balance payment *28 Contrôle de la limite de crédit | Soutien Fido Pour tout savoir sur le contrôle de la limite de crédit, qu’il s’agisse de faire le suivi de votre limite de crédit ou de rétablir vos services Fido après une suspension temporaire. Contrôle de la limite de crédit <p>Le contr&ocirc;le de la limite de cr&eacute;dit est une limite de d&eacute;penses pr&eacute;d&eacute;termin&eacute;e qui restreint votre utilisation et vos achats mensuels en suspendant temporairement votre service quand le solde de votre compte atteint ou d&eacute;passe un montant pr&eacute;d&eacute;fini (votre <strong>limite de cr&eacute;dit</strong>). Ce montant comprend le solde de votre compte ainsi que tous les frais en attente, imput&eacute;s ou non imput&eacute;s.</p> <p>Vous ne savez pas si un contr&ocirc;le de la limite de cr&eacute;dit s&rsquo;applique &agrave; votre compte? Consultez votre entente de service sans-fil de Fido ou la page 2 de votre facture Fido.</p> <p><strong>Ce qu&rsquo;il faut savoir</strong></p> <p>En tout temps, vous pouvez faire le suivi du solde de votre limite de cr&eacute;dit et faire des paiements au moyen des outils suivants :</p> <ul> <li>En composant <strong>*28</strong>, sans frais &agrave; partir de votre t&eacute;l&eacute;phone Fido.</li> <li>En ligne, dans <a rel="noopener" href="https://www.fido.ca/pages/#/my-account/overview?lang=fr&quot;" target="_blank">Mon Compte</a> sous <strong>Facturation et paiements</strong>.</li> <li>En utilisant <a rel="noopener" href="http://www.fido.ca/consumer/mobile/add-ons/apps-downloads/my-account-app?setLanguage=fr" target="_blank">l&rsquo;application Mon Compte</a> sur votre appareil mobile.</li> </ul> <h3>FAQ &agrave; propos du contr&ocirc;le de la limite de cr&eacute;dit</h3> <div class="faq-container"> <div class="faq-question"> <h3>Dans quelles circonstances Fido suspendra-t-il temporairement mes services si un contr&ocirc;le de la limite de cr&eacute;dit s&rsquo;applique &agrave; mon compte?</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Les services inscrits &agrave; votre compte Fido peuvent &ecirc;tre temporairement suspendus si vous atteignez ou d&eacute;passez votre limite de cr&eacute;dit &agrave; n&rsquo;importe quel moment du mois. Ce montant comprend le solde de votre compte ainsi que tous les frais en attente, imput&eacute;s ou non imput&eacute;s. Votre compte peut &eacute;galement &ecirc;tre temporairement suspendu si vous n&eacute;gligez de payer votre facture mensuelle &agrave; temps.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Vais-je recevoir des avis au sujet du solde de mon compte ou pour m&rsquo;informer que j&rsquo;approche de ma limite de cr&eacute;dit?</h3> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Vous pourriez recevoir des avis par message texte avant que votre solde n&rsquo;atteigne votre limite de cr&eacute;dit. Il pourrait s&rsquo;agir d&rsquo;un message sur l&rsquo;&eacute;tat du solde cr&eacute;diteur, d&rsquo;une alerte indiquant la possibilit&eacute; d&rsquo;une suspension, d&rsquo;une demande de paiement ou d&rsquo;une demande de communiquer avec Fido. Vous pouvez consulter le montant de votre limite de cr&eacute;dit, le solde de vos frais factur&eacute;s et non factur&eacute;s ainsi que votre solde restant en tout temps en acc&eacute;dant &agrave; <a rel="noopener" href="https://www.fido.ca/pages/#/my-account/overview?lang=fr&quot;" target="_blank">Mon Compte</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Devrai-je avoir une limite de cr&eacute;dit associ&eacute;e &agrave; mon compte ou payer un d&eacute;p&ocirc;t de garantie &agrave; l&rsquo;activation de mon compte?</h3> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Selon votre &eacute;valuation de cr&eacute;dit de Fido, il se peut que votre compte soit soumis &agrave; un contr&ocirc;le de la limite de cr&eacute;dit ou qu&rsquo;un d&eacute;p&ocirc;t soit exig&eacute;. Les limites de cr&eacute;dit et les montants du d&eacute;p&ocirc;t de garantie varient d&rsquo;un client &agrave; l&rsquo;autre selon les r&eacute;sultats de l&rsquo;&eacute;valuation de cr&eacute;dit. Apr&egrave;s vous avoir donn&eacute; un avis &agrave; cet effet, nous pouvons en tout temps attribuer une limite de cr&eacute;dit &agrave; votre compte ou la modifier, ou encore vous demander un d&eacute;p&ocirc;t de garantie.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je acheter des services &agrave; valeur ajout&eacute;e si mon compte est soumis &agrave; un contr&ocirc;le de la limite de cr&eacute;dit?</h3> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Vous serez en mesure d&rsquo;acheter des services additionnels, par exemple la Messagerie vocale et l&rsquo;Afficheur, tant que vous ne d&eacute;passerez pas votre limite de cr&eacute;dit. Veuillez garder &agrave; l&rsquo;esprit que ces frais suppl&eacute;mentaires seront pris en compte dans le calcul du solde total de votre compte.</p> <p>Des services &agrave; valeur ajout&eacute;e comme les appels interurbains pourront faire l&rsquo;objet d&rsquo;une restriction si votre limite de cr&eacute;dit est atteinte.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Si j&rsquo;adh&egrave;re au programme de paiement pr&eacute;autoris&eacute;, mon solde sera-t-il pay&eacute; par l&rsquo;interm&eacute;diaire de mon compte de carte de cr&eacute;dit ou de mon compte bancaire une fois ma limite de cr&eacute;dit atteinte?</h3> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Malheureusement, non, puisque les paiements pr&eacute;autoris&eacute;s sont automatiques et d&eacute;pendent de la date d&rsquo;exigibilit&eacute; de vos paiements mensuels. Autrement dit, ils ne varient pas au cours du mois en fonction de votre limite de cr&eacute;dit. Vous trouverez sur votre facture en ligne la date &agrave; laquelle le pr&eacute;l&egrave;vement pr&eacute;autoris&eacute; est effectu&eacute;. Si vous atteignez votre limite avant cette date, veuillez <a rel="noopener" href="https://www.fido.ca/consumer/content/pay-bill-change-payment-method?setLanguage=fr" target="_blank">faire un paiement unique</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Devrai-je payer des frais de r&eacute;tablissement si j&rsquo;atteins ma limite de cr&eacute;dit?</h3> </div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Si le solde de votre compte d&eacute;passe votre limite de cr&eacute;dit, aucuns frais de r&eacute;tablissement ne vous seront factur&eacute;s. Toutefois, si vos services sont suspendus en raison d&rsquo;un non-paiement, vous devrez payer des frais de r&eacute;tablissement afin de r&eacute;activer vos services sans-fil. Si vous &ecirc;tes abonn&eacute; au service Fido Internet, vous devrez &eacute;galement payer des frais de traitement de compte afin de r&eacute;tablir ce service.</p> <p>Des frais de r&eacute;tablissement et des frais de traitement de compte ne sont pas applicables aux r&eacute;sidants du Qu&eacute;bec.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je faire un paiement pour un compte temporairement suspendu en raison d&rsquo;un non-paiement?</h3> </div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Pour r&eacute;tablir vos services, faites un paiement unique ou configurez des paiements automatiques en ligne &agrave; l&rsquo;aide de <a rel="noopener" href="https://www.fido.ca/pages/#/my-account/overview?lang=fr&quot;" target="_blank">Mon Compte</a> ou de <a rel="noopener" href="http://www.fido.ca/consumer/mobile/add-ons/apps-downloads/my-account-app?setLanguage=fr" target="_blank">l&rsquo;application Mon Compte</a> offerte pour les appareils Apple ou Android. <a rel="noopener" href="https://www.fido.ca/consumer/content/pay-bill-change-payment-method?setLanguage=fr" target="_blank">Obtenez de plus amples renseignements sur le paiement de votre facture et la fa&ccedil;on de changer votre mode de paiement</a>.</p> </div> </div> </div> Contrôle de la limite de crédit balance crédit frais mensuelles 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Credit Limit Monitoring (CLM)

Credit Limit Monitoring is a preset spending limit that restricts your monthly usage and purchases by temporarily suspending your service if your account balance reaches or exceeds a predefined amount (your Credit Limit Amount). This can include your account balance, and any pending / billed and unbilled charges.

Not sure if you’re on Credit Limit Monitoring? Refer to your Fido Wireless Service Agreement or page 2 of your Fido bill.

Things to Know

You can always track your credit limit balance and make payments with these tools:

  • Dialling *28, free of charge from your Fido phone.
  • Online, in My Account under Billing & Payments.
  • With the My Account app on your mobile device.

Credit Limit Monitoring FAQs

Under what circumstances will Fido temporarily suspend my services if my account is under Credit Limit Monitoring?

Services under your Fido account can be temporarily suspended if you reach or exceed your credit limit at any time during the month. This can include your account balance, any pending / billed and unbilled charges. Your account can also be temporarily suspended if you fail to pay your monthly bill on time.

Will I receive notifications about my account balance or when I am nearing my credit limit?

You may receive text notifications before your balance reaches your Credit Limit Amount. These notifications may include a message regarding your credit balance status, an alert of possible suspension, a request for payment and/or a request to contact Fido. You can check your Credit Limit Amount, billed and unbilled balances and available remaining balance at any time by logging in to My Account.

Will I be required to have a credit limit or pay a security deposit when I activate my account?

Based on your Fido credit assessment, your account may be subject to a deposit and/or Credit Limit Monitoring upon activation. Credit limits and security deposit amounts may vary between customers depending on the results of the credit assessment. Upon notice to you, we may assign or change a credit limit on your account or request a security deposit at any time.

Can I purchase value-added services if my account has Credit Limit Monitoring?

Additional services, like Voicemail and Caller ID, will be available for purchase as long as you stay within your Credit Limit Amount. Keep in mind that these additional charges will be included in the calculation of your total account balance.

Value-added services like long distance calling may be restricted for your account if you reach your Credit Limit Amount.

If I have a pre-authorized payment plan, will my credit card/bank account pay my balance when I’ve reached my credit limit?

Unfortunately, no. Pre-authorized payments are automatic and depend on your monthly due date. Which is to say that they can’t adjust to your Credit Limit Amount during the month. You can find your pre-authorized withdrawal date on your online bill. If you reach your credit limit before that date, please make a one-time payment.

Will I be charged a Restoral Fee if I reach my credit limit?

If your account balance exceeds your Credit Limit Amount, you won’t be charged a Restoral Fee. But should your services become suspended for non-payment, you’ll need to pay a Restoral Fee to restore your wireless services. If you have Fido Internet, you’ll also need to pay an Account Processing Fee (APF) to restore that service.

Restoral Fees and Account Processing Fees are not applicable to Residents of Québec.

How can I make a payment on an account that’s been temporarily suspended due to non-payment?

To restore your services: make a one-time payment or set up automatic payments online at My Account and through the My Account app - available for Apple and Android devices. Learn more about paying your bill and changing your payment method.

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