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Support

Pay your bill or change your payment method.

Here you’ll find the different payments methods we accept, instructions regarding registration and how to make payments.

Bill payment options

Pre-authorized payments

Credit card

Things to Know

  • The credit card must be in the account holder’s name.
  • Accepted credit cards (Canadian and international): Visa, MasterCard and American Express.
  • Registration for pre-authorized payment must be completed at least 48 hours prior to the withdrawal date.
  • Bills generated with a balance of $5 or less will not be charged to your credit card unless they are first or final bills.
  • The charge for your monthly bill will be applied to your credit card approximately 14 days after the monthly bill is issued

To enroll or switch to pre-authorized payment:

  • On fido.ca:
    • Log in to My Account and click Change Payment Method under the Payment Information section.
  • On our Interactive Voice Response System:
    • Call 6-1-1 on your Fido phone or 1-888-481-3436 and press * for our self-service menu.

What happens if my payment is declined?

  • If your payment is declined, we will try to withdraw the payment 3 more times, 7 days after each attempt.
  • If payment is declined on the last attempt, a fee for the declined payments may apply, depending on where you reside.

Bank account

Things to Know

  • Only cheques from Canadian financial institutions are accepted.
  • Bills generated with a balance of $5 or less will not be charged to your bank account unless they are first or final bills.
  • The charge for your monthly bill will be applied to your bank account approximately 14 days after the monthly bill is issued.
  • The registration for pre-authorized payment must be completed at least 48 business hours prior to the withdrawal date.

To enroll or switch to pre-authorized payment:

  • On fido.ca:
    • Log in to My Account and click Change Payment Method under the Payment Information section.
      Registration for pre-authorized payment must be completed at least 48 hours prior to withdrawal date.
  • By mail or by fax:
    • Print & send the completed signed form, a recent bill and a void cheque by mail or fax to 1-888-290-3436 (allow 6 weeks for first withdrawal)
      .
      Address:
      Fido Solutions Inc.
      C/O Fido Back Office Team
      800 De La Gauchetière Street West, Suite 4000
      Montréal, Québec
      H5A 1K3

What happens if my payment is declined?

  • If your payment is declined, we will try to withdraw the payment one more time, 7 days after the initial attempt.
  • If payment is declined on the last attempt, you may be charged $25 for insufficient funds, depending on where you reside.

Credit Cards

Things to Know

  • You will receive an email confirmation of the transaction.
  • For payments made on our Interactive Voice Response (IVR) System, you will receive a confirmation text message on your phone.
  • Payment is applied immediately to your account when done on fido.ca or by calling us (IVR).

On fido.ca

  • Log in to My Account and click Make A Payment under the Payment Information section.

On our Interactive Voice Response System

  • Call *28 on your Fido phone or 1-888-481-3436 and press * for our self-service menu.

At a Fido store or kiosk accepting payments

INTERAC® Online New!

The INTERAC® Online service is a new payment option that allows you to pay your Fido bill directly from your bank account.

Things to Know

  • You will receive an email confirmation of the transaction.
  • Your payment is completed through your financial institution, which transfers the funds to us.
  • Participating financial institutions:
    • Scotia Bank
    • RBC Royal Bank
    • TD Toronto-Dominion Bank
    • BMO Bank of Montreal
  • The payment is applied immediately to your account.

On fido.ca

  • Log in to My Account and click Make A Payment under the Payment Information section.
  • Enter the one-time payment amount you wish to pay;
  • INTERAC Online is selected by default;
  • Select Submit;
    • You'll be redirected to INTERAC Online secured web page
  • Select your financial institution;
    • Enter your online banking information and proceed with your online payment.

Learn more about INTERAC Online

Fido My Account app

Fido store or kiosk accepting payments

Find the nearest Fido store to make your payment.

Things to Know

  • Payment methods accepted:
    • Debit card
    • Credit card
    • Cash
    • Cheque
  • To make a payment you will need your account number.
  • Payment posting delay: up to one business day

Financial Institutions (Internet and telephone banking, ATM and teller)

Payment will be applied to your account after 5 business days.

For Internet and telephone banking:

  1. Log into My Account and select Pay Now from the Overview tab.
  2. Next, select Pay through your bank as your method of payment. A pop-up window will appear.
  3. Note the Payee Name (FIDO SOLUTIONS INC) and account number displayed in the window. (You’ll need this info for step 4.)
  4. Select your financial institution from the options provided. Once selected, a separate page will open to your bank’s website.
  5. Sign in to your bank and add Fido as a payee, if setting this up for the first time.

For ATM and teller payments:

Available only to customers who receive a monthly paper bill. Your printed online bill will not be accepted as it is not encoded with a payment bar at the bottom. Therefore, you will need the original bill.

Through the mail

Things to Know

  • Payment methods accepted are money order and cheque.
  • The payment will be applied to your account approximately 5 business days after the payment is received.
  • Charge for insufficient funds (returned cheque): a fee for the declined payments may apply, depending on where you reside.
  • Payable to: Fido Solutions Inc. The account number must be indicated on the front of the cheque or money order and the payment stub must be included in the envelope.

Mailing addresses:

Québec and Atlantic regions British Columbia, Alberta and Midwest regions For all other regions
Fido Solutions
P.O. Box 11442
Montréal, QC
H3C 5J2
Fido Solutions
P.O. Box 8878 STN Terminal
Vancouver, BC
V6B 0H6
Fido Solutions
P.O. Box 9100
Don Mills, ON
M3C 3P9
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