Learn how to submit a Device Protection service request to fix or replace your device if it's damaged, not working, lost or stolen.
Device Protection- Submit a Request or Claim
Submit a request
Fido customers
- Go to the Likewize portal and select Start Service Request.
- Sign in with your Fido My Account credentials.
- From the Device tab, select the device you’re submitting a claim for.
- Enter details about your request and select your preferred request option.
- Loss or theft protection isn’t available for Apple Watch.
- Pay for any applicable fees.
Business Customers
You’ll need to call 1-855-877-3887 to submit your Device Protection service request.
Replacement device delivery options
Your replacement device will be delivered based on when you submit your request and your delivery location.
- Next business day delivery: Submit your request Monday–Friday before 7 p.m. ET. Not all locations are eligible.
- Same-day replacement: Only available in select locations.