Connect Your Unlocked or out of Canada Device To The Fido Network

If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is “unlocked”.

How to Connect your Mobile Phone to Fido

  • Turn off your phone(s).
  • Put the new SIM card in the device of your choice. Note: SIM cards can be broken down to the proper size for your phone.
  • If you’re not sure how to put the SIM card into your phone, check out our helpful Device Tutorials. Select the phone that you need help with under the Manufacturer category and then select your device.

You will need to run through a few activation steps to get your unlocked Canadian or Non-Canadian Device connected.

iPhone Users

  • Insert your Fido SIM card and turn the device on.
  • When asked to activate the device, follow the wizard on the screen to complete the activation. Activation can be done over Wi-Fi (depending on your software version) or by connecting to your computer and using iTunes.
  • After you finish the activation, your device will be set up properly to use the Internet on the Fido network. Enjoy

Android Users

  • Insert your Fido SIM card and turn the device on.
  • Once on, your device may run you through a quick setup, once complete you will need to add APN and MMS settings to the device to access data and picture messaging.

Device steps can vary compared to the steps listed below. Check out the user guide from the manufacturer of your device for instructions on how to add an APN, if needed. Check out our helpful Device Tutorials to configure your internet settings. Select the phone that you need help with under the Manufacturer category and then select your device.

  • Tap on Settings > Wireless & Networks > Mobile Networks > Access Point Names
  • From the APN screen, tap on Options
  • Tap on New APN.
  • Enter a name into the APN Name field, along with these APN settings
    • APN: Fido-core-appl1.apn *If you have an LTE device, use the following APN: LTEMOBILE.APN
    • MMSC: http://mms.fido.ca
    • MMS Proxy:
    • MMS Port: 80
  • Leave these fields blank:
    • Proxy
    • Port
    • Username
    • Password
    • Server
  • Tap Options
  • Tap Save
  • You will now see the APN.
  • Tap the radio button in front of the APN to activate 

Restart your device and enjoy browsing, sending picture and video messages.

Things to Know

  • Your device must support at least one of our network frequencies to be compatible with the Fido network.
  • At this time, Fido does not offer access to a 5G network. However, 5G-ready devices are compatible with Fido’s existing mobile network.
  • Our network availability varies by frequency. Devices that support more frequencies, both within a network technology and across different network generations, will have access to more wireless coverage.
  • Also, keep in mind that some services (such as Wi-Fi Calling and VoLTE) might not be compatible with all devices purchased elsewhere even if they have the right frequencies to connect to our network.

Our network supports the following frequencies:

Network technology Frequency Bands
2G (GSM/EDGE) 850 B5
3G (UMTS/HSPA) 850 B5

700 MHz

850 MHz

1900 MHz

1700/2100 MHz (AWS)

2600 MHz



B2, B25

B4, B66