Question 1

Bill payment

Accepted Answer

Customers who receive their monthly bill and/or any other mail may experience a delay. Payment due dates will remain the same based on customer’s billing cycle. For information on billing and payments, visit fido.ca/contact/billing-payment/customer-service.

Question 2

Equipment return

Accepted Answer

Customers have 30 days to return their equipment. During the Canada Post labour disruption, any fees associated with unreturned equipment will not be applied to customer accounts.

Canada Post has advised that new items are not currently be accepted. Customers can keep their equipment until the labour disruption is resolved and then return it at their convenience.

Question 3

Shipping for new orders

Accepted Answer

All orders will be sent through Purolator with some exception:

P.O. Box
Rural areas only serviced by Canada Post

If an address is only supported by Canada Post, an alternative delivery address will be required. If an alternative address isn’t available, customers have the option to pick up equipment at a Fido store.

Question 4

Rogers Bank

Accepted Answer

There will be delays in mailing physical statements and cards. Electronic statements are available through online banking or the Rogers Bank app.

Canada Post service disruption and how it affects you