Keep your My Account profile active to view and manage your account and billing details, including updates to your billing information, address, password, and contact numbers. Don't remove active accounts or those with a balance.
Tips:
- Remove inactive accounts regularly.
- Change your password every 90 days.
- Use a strong password with at least 8 characters, including uppercase letters and symbols.
- Don't share your password or use public devices.
- Change your password right away if you think it's been shared.
To remove your Fido My Account:
Online Steps:
- Sign into My Account.
- Select Settings.
- Under the Linked Accounts section, Unlink the account to remove.
- Select Unlink this account to confirm.
Mobile Steps:
- Sign into the My Account app.
- Select More.
- Select Profile Settings
- Under the Delete profile section, select Next steps
- Select Continue
- Under the Linked Accounts section, select Unlink the account to remove.
- Select Unlink this account to confirm.
Your Fido digital profile is linked to your service account. You cannot delete your digital profile while you have an active service account, or have a balance owing that is greater than $0. If you are no longer a customer, your account information and digital profile will automatically be deleted in accordance with regulatory and legal requirements. See more details here.