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Link or Unlink an account from your Fido My Account profile

Creating and linking a Fido My Account will allow you to manage key account functionalities such as managing your profile and security features. This also includes the ability to view your bill, make payments, and see your billing history.

If you have more than one Fido account, you can link them to your Fido My Account profile using a single username and password to view all your services in one place.

Learn how to link or unlink an account below.

Online Steps:

  1. Sign into My Account.
  2. Select Profile & Settings.
  3. In the Account Settings section, select Link another account.
  4. Select the type of account you wish to add:
    • For Wireless or internet services, you'll need to enter the 9-digit account number and postal code associated to the account.
    • You can find your account number on your bill, in the email notification letting you know your online bill is ready, or in your service agreement.
  5. Select Link Account.

Mobile Steps:

  1. Sign into My Account app
  2. Select More
  3. Select Profile & Settings
  4. Select Edit
    • You will get redirected to Mobile Web
  5. In the Account Settings section, select Link another account.
  6. Select the type of account you wish to add:
    • For Wireless or internet services, you'll need to enter the 9-digit account number and postal code associated to the account.
    • You can find your account number on your bill, in the email notification letting you know your online bill is ready, or in your service agreement.

Link an account now >

Please note your Fido My Account email address will be used for all future communications. If you wish to change this or subscribe to Notifications, you can log to My Account to update the information. Learn more about Profile Notifications. 

Keep in mind: An active Fido My Account profile is required to access your Account Details and Billing Details & History. We do not recommend removing an account that is active or has a balance owing that is greater than $0. By removing an account, you will lose key functions of maintaining your account. (Ex: Update Billing & Contact Address, Password Management, Contact Numbers, etc.)

To remove your Fido My Account:

Online Steps:

  1. Sign into My Account.
  2. Select Settings.
  3. Under the Linked Accounts section, Unlink the account to remove.
  4. Select Unlink this account to confirm.

Mobile Steps:

  1. Sign into the My Account app.
  2. Select More.
  3. Select Profile & Settings and then Edit.
    • The customer will be redirected to fido.ca.
  4. Under Account Settings, select Linked Accounts.
  5. Unlink the account to remove.
  6. Select Unlink this account to confirm.

Your Fido digital profile is linked to your service account. You cannot delete your digital profile while you have an active service account, or have a balance owing that is greater than $0. If you are no longer a customer, your account information and digital profile will automatically be deleted in accordance with regulatory and legal requirements. See more details here.