Information on Power of Attorney

We understand that there may be circumstances where someone other than the account holder needs to manage the account due to legal or medical reasons. To help in these situations, we have outlined the necessary steps and requirements to process Power of Attorney (POA) requests effectively.

What you’ll need

You'll need to provide a document that legally authorizes you to act on behalf of the account holder.

We can accept a signed and notarized: 

  • Power of Attorney for Personal Property
  • General Power of Attorney
  • Enduring Power of Attorney 

Note: we cannot accept Power of Attorney for Personal Care as it doesn't pertain to financial or account management matters.

If the account holder is incapacitated or incarcerated a signed letter from a lawyer or doctor on business letterhead is required, stating the account holder's condition and confirming that you are acting on their behalf.

In the event of the account holder's death, please contact us.

Submitting your documentation

To submit a Power of Attorney request, you can send a copy of the required documentation including your name, email address, contact telephone number and the account holder's name and account details to:

Online form: Power of Attorney form

Email: BOT.PowerAttorneyRequests@cx.rogers.com (Include BT:0016 in the subject line) 

Fax: 1-800-219-6473 

Mail: Back Office Team, 70 Assomption Blvd, Moncton, NB E1C 1A1

Processing time

Once we receive all the required documentation, the name will be added or removed within 3 business days. We appreciate your cooperation and understanding in providing the complete and correct documents to avoid any delays.