It’s a refurbished device that is fully functional and as good as new.
Completely restored: All of Fido Certified Pre-Owned Devices are lightly used devices and have been completely restored. They look like new overall, but might have minor marks or scuffs visible upon close inspection only.
Thoroughly tested: These devices are data wiped, then thoroughly tested by qualified technicians. The latest software version is also installed to ensure you get a fresh experience with a fully functional device.

When you purchase a Certified Pre-Owned device, the warranty is:
6 months for iPhone & iPads
12 months for Android smartphones and tablets
If your device was sent as a warranty replacement, your warranty is 90 days from the date of replacement or the original 1-year period, whichever is longer. Please contact us for more details.

All our Certified Pre-Owned phones undergo thorough inspection and testing in these areas:
· Connectivity - Wi-Fi and Bluetooth are checked; Test calls are placed to ensure connections are seamless.
· Audio - Microphone, earpiece, and loudspeaker are checked to ensure proper talking and listening volumes.
· Camera - Flash, video, lenses, and front and rear cameras are tested to ensure they're all functioning well.
· Display - Display screen and touchscreen are tested to ensure there are no dead pixels and that all gestures are properly detected.
· Sensors – All included sensors are checked (i.e., light, gyroscope and accelerometer) to ensure optimal performance.
· Buttons & Menu Keys - These are all individually inspected to ensure they are functioning properly.

Please note: we sanitize all Certified Pre-Owned devices with isopropyl alcohol (70%) prior to shipment.

All Certified Pre-Owned devices come with a charging cable.

Just like with any of our brand-new devices, your Certified Pre-Owned device can be returned or exchanged 15 days from the date of your online purchase.

If you have any issues or concerns about a Certified Pre-Owned device that you purchased here on fido.ca, please contact us and we'll help you out.