Using your phone while travelling FAQs

What's the advantage of using Fido Roam?

With Fido Roam, you can use your plan and wireless number the same way you would at home, while travelling. You’ll have access to the available data, airtime and text, picture and video messages included in your plan like you normally would.

You’ll get free incoming calls so your family and friends can reach you when you’re travelling. With Fido Roam, you can also make local calls within your travel destination and call Canada at no additional charge.

How do I make a call when travelling in the US?

Emergency	Dial 9-1-1
Local (to the surrounding area)	Dial the area code followed by the 7-digit phone number
Long Distance	Dial 1, then the area code followed by the 7-digit phone number
Overseas	Dial 011, the country code, then the area code followed by the 7-digit phone number

How do I make a call when travelling internationally?

Call type	Instructions
Emergency	You can reach usually reach Emergency services by dialing 9-1-1 or 1-1-2 but this can vary by country. It’s best to confirm the emergency number of a country before you visit.
Local (to the surrounding area)	Dial the area code followed by the 7-digit number
Long Distance to Canada or the US	Dial + then 1, then the area code followed by the 7-digit number
Long Distance to a country other than Canada or the US	Dial +, then the country code followed by the 7-digit number
Overseas	Dial 011, the country code, the city code and the phone number

How do I check my Voicemail?

When travelling, check your voicemail the same way you would at home, by pressing and holding 1 on your keypad.

Will my Call Display still work?

If you’re travelling in the US, your Call Display will work like normal. If you’re travelling internationally, your Call Display may work depending on the network that you’re roaming on.

How do I track my usage?

If you’re enrolled in Fido Roam and are travelling to a compatible destination, you’ll have full access to your plan data like when you’re at home. You won’t need to track your usage separately when travelling.

If you’re travelling to a destination where Fido Roam isn’t available or you’ve opted not to use it, you can track your usage using the data tracker on your device. You can also text USAGE to 3330 to get a text message with your usage details. Note: the text won't include voice or message usage.

I’m enrolled in Fido Roam but my phone doesn’t work. What do I do?

If you’re having trouble using your device while travelling, make sure that data roaming is turned on and that your phone isn’t in airplane mode. Check out our device guides for steps on how to do this. Your device should automatically connect to a carrier when roaming. If it doesn’t, try connecting to a network manually.

If you’re still unable to use your device, you could in in an area that’s not serviced by a local carrier.