FAQs about Fido Roam Travel Pass
FAQs
How Fido Roam Travel Passes work
Fido Roam Travel Pass is an add-on that lets you use your data, talk and text plan like you do at home while roaming in the US and select international destinations for a set duration.
Note: The Travel passes don’t have a separate usage bucket. They use the data, talk and text amounts included in your plan.
You can use your plan’s data, talk and text features within your travel destination and to any other destinations included in your plan.
For example, if you buy a Europe Travel Pass and you’re currently in France:
- If your plan includes calling and texting to the US and Mexico, you can call and text people within France, US, Mexico and Canada. If you call or text someone in another country (ex: Germany), you’ll get long distance charges,
- If your plan is a Canada-only plan, you can call and text people within France and Canada. If you call or text someone in another country (ex: Germany), you’ll get long distance charges,
You won't get charged for Fido Roam Daily if you travel within the eligible destinations and duration of your Travel Pass
There are currently 8 Fido Roam Travel Passes available:
- US Travel Pass (14 or 30 days)
- Caribbean and Mexico Travel Pass (14 or 30 days)
- Europe Travel Pass (14 or 30 days)
- Asia Travel Pass (14 or 30 days)
- International Travel Pass (14 or 30 days)
You can get a Travel Pass by signing in to MyAccount and selecting Manage add-ons on the number you want it for.
You’ll find the charge on the next bill after your Travel Pass’ activation date.
To ensure a great roaming experience, keep note of the following:
- If you’ve disabled Fido Roam on your account, make sure you reactivate it during your travel period. You can check if it’s enabled by texting ROAM to 222.
- Make sure all roaming blocks are removed from the number that’s travelling. Our virtual assistant can help you check if you have them on your account.
Roaming must be turned on from your device.
Fido Roam Travel Pass timing
Yes! You can get it up to 60 days before your travel date. You must then set its activation date on My Account before you travel. Keep in mind:
- When you activate your Travel Pass, it starts at 12 a.m. ET on the date of activation (Day 1) and ends at 11:59 p.m. ET on the final day (Day 14 or 30).
- You can set travel dates or cancel your Travel Pass by signing in to My Account and selecting Manage Add-Ons on the number with the Travel Pass.
Activated Travel Passes are non-refundable. You can cancel pending Travel Passes and you won’t get any charges.
You can’t backdate Travel Passes. If you’ve started travelling before getting it, you’ll incur the Fido Roam daily charge until your Travel Pass’ activation date. You’ll then be covered for the duration of the Travel Pass.
You can’t renew a Travel Pass. However, you can buy another one and choose a start date based on when the previous one ends. This makes sure you get the benefits of the Travel Pass throughout your trip!
What destinations are included in the Fido Roam Travel Pass?
Here’s where you can go with our Travel Pass options:
United States of America, Puerto Rico, US Virgin Islands(St. Thomas, St. John, St. Croix)
Aland Islands, Albania, Armenia, Austria, Azores, Belarus, Belgium, Bosnia, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, England (UK), Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Monaco, Montenegro, Netherlands, Northern Ireland (UK), Norway, Poland, Scotland (UK), Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom (UK), Vatican City, Wales (UK)
Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Island, Cuba, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Mexico, Montserrat, Saba, St. Barts (Saint Barthelemy), St. Eustatius, St. Kitts and Nevis, St. Lucia, St. Maarten, St. Martin, St. Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos
Afghanistan, Armenia, Azerbaijan, Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Macau, Malaysia, Mongolia, Myanmar (Burma), Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, United Arab Emirates, Vietnam, Yemen.
Afghanistan, Aland Islands, Albania, Algeria, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bonaire, Bosnia, Botswana, Brazil, British Virgin Islands, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canary Islands, Cayman Island, Central African Republic, Chile, China, Colombia, Congo (Democratic Republic of), Congo (People’s Republic of), Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Easter Island, Ecuador, Egypt, El Salvador, England (UK), Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Galapagos Islands, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madeira, Malaysia, Mali, Malta, Martinique, Mauritius, Mayotte, Mexico, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Myanmar (Burma), Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Northern Ireland (UK), Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, Saba, San Marino, Saudi Arabia, Scotland (UK), Samoa, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, St. Barts (Saint Barthelemy), St. Eustatius, St. Kitts and Nevis, St. Lucia, St. Maarten, St. Martin, St. Vincent and the Grenadines, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Tahiti, Taiwan, Tajikistan, Thailand, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos, Uganda, Ukraine, United Arab Emirates, United Kingdom (UK), United States of America (US), Uruguay, US Virgin Islands (St. Thomas, St. John, St. Croix), Vanuatu, Vatican City, Venezuela, Vietnam, Wales (UK), Western Sahara, Yemen
United States of America, Puerto Rico, US Virgin Islands(St. Thomas, St. John, St. Croix)
Caribbean and Mexico
Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Island, Cuba, Curacao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Mexico, Montserrat, Saba, St. Barts (Saint Barthelemy), St. Eustatius, St. Kitts and Nevis, St. Lucia, St. Maarten, St. Martin, St. Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos.
Cruise Ships
Aroya, Adventure, Adventure of the Seas, Allura, Allure of the Seas, Anthem of the Seas, Apex, Aqua, Armonia, Ascent, Azamara Journey, Azamara Onward, Azamara Pursuit, Azamara Quest, Balmoral, Bellissima, Beyond, Bliss, Bolette, Borealis, Brilliance of the Seas, Brilliant Lady, Breakaway, Breeze, Caribbean Princess, Celebration, Conquest, Constellation, Coral Princess, Crown Princess, Dawn, Diamond Princess, Discovery Princess, Divina, Dream, Eclipse, Edge, Elation, Emerald Princess, Empress, Encore, Enchanted Princess, Encounter, Enchantment of the Seas, Endeavor, Epic, Equinox, Escape, Europa 1, Europa 2, Eurodam, Evrima, Explora 2, Exploris ONE, Fantasia, Fantasy, Freedom, Freedom of the Seas, Gem, Genting Dream, Getaway, Glory Grand Princess, Grandiosa, Grandeur of the Seas, Harmony of the Seas, Hanseatic Inspiration, Hanseatic Nature, Hanseatic Spirit, Horizon, Icon of the Seas, Independence of the Seas, Infinity, Insignia, Island Princess, Jade, Jewel, Jewel of the Seas, Joy, Jubilee, Koningsdam, Legend, Liberty, Liberty of the Seas, Lirica, Luminosa, Magic, Magnifica, Majestic Princess, Marina, Mardi Gras, Mariner of the Seas, Millennium, Meraviglia, Mein Schiff 1, Mein Schiff 2, Mein Schiff 3, Mein Schiff 4, Mein Schiff 5, Mein Schiff 6, Miracle, Musica, Nautica, Naigator of the Seas, Nieuw Amsterdam, Nieuw Statendam, Noordam Oasis of the Seas, Odyssey of the Seas, Oceania Marina, Oceania Riviera, Oceania Sirena, Oceania Vista, Opera, Orchestra, Oosterdam, Ovation of the Seas, Pacific World, Panorama, Paradise, Pearl, Poesia, Preziosa, Prima, Pride, Pride of the Hull, Pride of Rotterdam, Radiance, Radiance of the Seas, Reflection, Regatta, Regal Princess, Renaissance, Resilient Lady, Rhapsody of the Seas, Riviera, Rotterdam, Royal Princess, Ruby Princess, Sapphire Princess, Scarlet Lady, Seabourn Encore, Seabourn Ovation, Seabourn Pursuit, Seabourn Quest, Seabourn Sojourn, Seabourn Venture, Seascape, Seaside, Seashore, Seaview, Serenade of the Seas, Seven Seas Explorer, Seven Seas Grandeur, Seven Seas Mariner, Seven Seas Navigator, Seven Seas Splendor, Seven Seas Voyager, Silhouette, Silver Cloud, Silver Dawn, Silver Endeavor, Silver Moon, Silver Muse, Silver Nova, Silver Ray, Silver Shadow, Silver Spirit, Silver Whisper, Silver Wind, Sinfonia, Sky, Sky Princess, Solstice, Splendor, Splendida, Spirt, Star, Star Breeze, Star Legend, Star Pride, Star Princess, Star of the Seas, Valor, Valiant Lady, Viva, Vision of the Seas, Vista, Virtuosa, Volendam, Voyager of the Seas, Westerdam, Wish, Wind Spirit, Wind Star, Wind Surf, Wonder, Wonder of the Seas, World America, World Europa, Xcel, Zaandam, Zuiderdam.
While on a cruise, when using the on-ship network in international waters, data usage is limited to 1GB per 24-hour window at the fastest speeds available, with reduced speeds thereafter of up to 512 kbps