COVID-19 UPDATE

Our heartfelt concern goes out to all Canadians who have been impacted by COVID-19. Ensuring the health and safety of our customers, partners and employees is the top priority. We would like to share our commitment to continuing to serve Canadians and the steps we are taking to support our community during this difficult time.

Location

REOPENING TO SERVE YOU BETTER

As Canada prepares to reopen, Fido is in the process of safely reopening locations in your province. The health and safety of our customers and team members continues to be our top priority. Here are some of the measures in place at our newly reopened stores:
• Increased cleaning of common areas
• Frequent, thorough handwashing
• Frequent wiping of all surfaces
• Practising physical distancing – only 3 customers permitted in-store at a time
• Temporarily cashless – only credit and debit cards accepted

When siting a Fido store, please follow your local and provincial government guidelines regarding wearing masks and other Personal Protective Equipment. You can also contact your local Fido store for our most up-to-date information on in-store safety procedures.

See all FAQs related to my Fido services and COVID-19

Questions about your Fido services?

Get the latest updates about how Fido is responding to COVID-19 and answers to frequently asked questions.

SERVING OUR CUSTOMERS ACROSS PLATFORMS

Fido online services provide a convenient option for postpaid customers who would prefer to shop or get support online.

MANAGE YOUR FIDO SERVICES, SIMPLY,
ANYTIME, ANYWHERE

It’s easy to manage your Fido postpaid services from the comfort and safety of your home online or through the Fido app such as viewing and paying a bill including options to pay online, making a plan change or upgrading a device.

See what else you can do with My Account.

You can also find answers to many Frequently Asked Questions, go on our support page or our community forum.

CONNECT WITH US

If you still have questions, our agents are available every day:

KEEPING OUR CUSTOMERS AND OUR TEAM CONNECTED AND SAFE

This is an unprecedented and challenging time for all Canadians. While things are evolving quickly, we’re staying focused on two important priorities – protecting the health and well-being of our teams and our customers, and keeping Canadians connected.

Monitoring our networks

We know you rely on our services and networks, and keeping you connected is critical now more then ever. We are actively monitoring our network performance and are ready to manage capacity quickly if we see greater consumer demand.

Extra sanitation measures

We’re following the recommendations of public-health authorities, including enhanced sanitization measures and strict health and safety protocols. To support our new customers, we’re offering an enhanced self-install program for internet services and continuing to offer new phone deliveries.