KEEPING YOU CONNECTED
We know many of you have questions. Staying connected and in touch with your loved ones wherever they are is essential, therefore we are doing the following to help during this time:
Waiving long distance charges for Fido wireless and Fido Home Phone customers for calls to anywhere in Canada between March 16th and April 30th, 2020.
Waiving Fido RoamTM and all pay-per-use roaming fees in all countries where we offer roaming for all postpaid consumers travelling outside of Canada between March 16th and April 30th 2020.
Waiving data overage fees for home internet usage between March 16th and May 31st, 2020.
For Wireless and Internet – from March 16 to June 14, we will ensure accounts will not be suspended or disconnected for customers experiencing financial difficulties. Additionally, we will support customers facing financial uncertainty due to COVID-19 with more flexible payment options.
All of these changes have already been applied to your account, so you don’t have to take any action.
SELECT RETAIL STORES REMAIN OPEN FOR ESSENTIAL SERVICES
Currently, most of our retail locations are closed until April 14. However, some Fido locations across Canada will remain open and operate under reduced business hours. We will continue to support customers at these locations for essential services only, including:
- Phone repair and loaner phones
- Critical device activation
- SIM card swap and replacements
- Modem swaps
SERVING OUR CUSTOMERS ACROSS PLATFORMS
Fido online services provide a convenient option for postpaid customers who would prefer to shop or get support online.
MANAGE YOUR FIDO SERVICES, SIMPLY,
It’s easy to manage your Fido postpaid services from the comfort and safety of your home online or through the Fido app such as viewing and paying a bill including options to pay online, making a plan change or upgrading a device.
See what else you can do with My Account.
You can also find answers to many Frequently Asked Questions, go on our support page or our community forum.
KEEPING OUR CUSTOMERS AND OUR TEAM CONNECTED AND SAFE
This is an unprecedented and challenging time for all Canadians. While things are evolving quickly, we’re staying focused on two important priorities – protecting the health and well-being of our teams and our customers, and keeping Canadians connected.
Monitoring our networks
We know you rely on our services and networks, and keeping you connected is critical now more then ever. We are actively monitoring our network performance and are ready to manage capacity quickly if we see greater consumer demand.
Extra sanitation measures
We are following the recommendations of public-health authorities, including enhanced sanitization measures and strict health and safety protocols. Our field technicians are equipped with safety kits containing protective gloves, hand sanitizer and disinfectant wipes to be used before and after visiting customers’ homes.
We’re also allowing customers to reschedule appointments, and offering an enhanced self-install program for internet services.