COVID-19 UPDATE

Our heartfelt concern goes out to all Canadians who have been impacted by COVID-19. Ensuring the health and safety of our customers, partners and employees is the top priority. We would like to share our commitment to continuing to serve Canadians and the steps we are taking to support our community during this difficult time.

KEEPING YOU CONNECTED

We know many of you have questions. Staying connected and in touch with your loved ones wherever they are is essential, therefore we are doing the following to help during this time:

EXTENDED - WAIVING
LONG DISTANCE

Waiving long distance charges for Fido wireless and Fido Home Phone customers for calls to anywhere in Canada between March 16th and June 30th, 2020.

RESIDENTIAL SERVICES

Waiving data overage fees for home internet usage between March 16th and June 30th, 2020.

FLEXIBLE
PAYMENT OPTIONS

For Wireless and Internet – from March 16 to June 30, we will ensure accounts will not be suspended or disconnected for customers experiencing financial difficulties. Additionally, we will support customers facing financial uncertainty due to COVID-19 with more flexible payment options.

All of these changes have already been applied to your account, so you don’t have to take any action.

See all FAQs related to my Fido services and COVID-19

Questions about your Fido services?

Get the latest updates about how Fido is responding to COVID-19 and answers to frequently asked questions.

Location

SELECT RETAIL STORES REMAIN OPEN FOR ESSENTIAL SERVICES

Currently, most of our retail locations are closed until further notice. However, some Fido locations across Canada will remain open and operate under reduced business hours. We will continue to support customers at these locations for essential services only, including:

  • Phone repair and loaner phones - Start a service request
  • Critical device activation
  • SIM card swap and replacements
  • Urgent modem swaps for hardware defects

SERVING OUR CUSTOMERS ACROSS PLATFORMS

Fido online services provide a convenient option for postpaid customers who would prefer to shop or get support online.

MANAGE YOUR FIDO SERVICES, SIMPLY,
ANYTIME, ANYWHERE

It’s easy to manage your Fido postpaid services from the comfort and safety of your home online or through the Fido app such as viewing and paying a bill including options to pay online, making a plan change or upgrading a device.

See what else you can do with My Account.

You can also find answers to many Frequently Asked Questions, go on our support page or our community forum.

CONNECT WITH US

If you still have questions, our agents are available every day:

KEEPING OUR CUSTOMERS AND OUR TEAM CONNECTED AND SAFE

This is an unprecedented and challenging time for all Canadians. While things are evolving quickly, we’re staying focused on two important priorities – protecting the health and well-being of our teams and our customers, and keeping Canadians connected.

Monitoring our networks

We know you rely on our services and networks, and keeping you connected is critical now more then ever. We are actively monitoring our network performance and are ready to manage capacity quickly if we see greater consumer demand.

Extra sanitation measures

We’re following the recommendations of public-health authorities, including enhanced sanitization measures and strict health and safety protocols. To support our new customers, we’re offering an enhanced self-install program for internet services and continuing to offer new phone deliveries.