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  • Prepaid prepaid How <endeca_term>Prepaid</endeca_term> Plans work | Fido Support 404 How <endeca_term>Prepaid</endeca_term> Plans work | Fido Support How Prepaid Plans work | Fido Support &lt;p&gt;&lt;!--&lt;mce:script mce_src=&quot;/cms/v45/js/support-6.js&quot; type=&quot;text/javascript&quot;&gt;&lt;/mce:script&gt;--&gt;&lt;/p&gt;&lt;div id=&quot;support_6&quot;&gt;&lt;div class=&quot;bloc_content&quot;&gt;&lt;p&gt;&lt;strong&gt;Choose a plan type that works for you:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;With a prepaid By the Month plan, you&amp;rsquo;re paying for your service in advance, regardless of whether or not you use up all of the talk, text or data features in your plan. Prepaid refills are non-refundable regardless of the method of payment.&lt;/li&gt;&lt;li&gt;With a prepaid By the Day or By the Minute plan, you&amp;rsquo;re paying for when you use the service. As long as you refill a minimum of $10 every month, your unused balance will carry over to the following month.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Fill up your account balance to start using your phone:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;For information on how to refill your account, &lt;a href=&quot;/consumer/content/auto-refill-prepaid&quot;&gt;click here.&lt;/a&gt;&lt;/li&gt;&lt;li&gt;Voucher is one method of refilling. Different voucher amounts have different expiry dates (vouchers can be used with any plan type and can be applied by phone or online):&lt;/li&gt;&lt;/ul&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;th&gt;&lt;strong&gt;Refill&lt;/strong&gt;&lt;/th&gt;&lt;th&gt;&lt;strong&gt;Expiry*&lt;/strong&gt;&lt;/th&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td&gt;$10&lt;br /&gt; $20&lt;br /&gt; $30&lt;br /&gt;&lt;/td&gt;&lt;td&gt;30 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;$50&lt;/td&gt;&lt;td&gt;60 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;$100&lt;/td&gt;&lt;td&gt;365 days&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt;&lt;strong&gt;Top up before your anniversary date&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Your anniversary date is on the same calendar day each month and is based on the date you first activate your plan/SIM. If your original anniversary date is on the 29th, 30th or 31st and that day does not appear in a particular month (e.g. February, which in non-leap years has 28 days), then your anniversary date will be on the last calendar day of that month instead (in this example, February 28).&amp;nbsp;This calendar day will become your new anniversary date going forward (March 28 and so on). &lt;ul&gt;&lt;li&gt;If you are unsure what your anniversary date is, log into &lt;a href=&quot;/overview&quot;&gt;My Account&lt;/a&gt; to check it.&lt;/li&gt;&lt;li&gt;For more information on anniversary dates, &lt;a href=&quot;/consumer/content/check-balance-expiry-date&quot;&gt;click here.&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;ul&gt;&lt;li&gt;Your unused balance will remain active and carries over into the next month so long as you continue to refill your account with a minimum of $10* a month every 30 days, before your next anniversary date. If you don&amp;rsquo;t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You&amp;rsquo;ll no longer be able to use your phone except for emergency 911 calls. However, you can restore your expired balance if you refill within 7 days after your anniversary date, as we understand life can get busy. &lt;ul&gt;&lt;li&gt;Fido will send you a text message when your anniversary date is approaching or your balance is low in order to remind you to refill.&lt;/li&gt;&lt;li&gt;Every time you refill your account, you'll get a text message confirming your refill amount and your current balance. &lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;div class=&quot;faq-container support-seefulldetails&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;See Full terms&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;*Provides access to the network for up to the number of days shown from the date that the amount has been added to the account. If you don&amp;rsquo;t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You&amp;rsquo;ll no longer be able to use your phone except for emergency 911 calls. However, you can restore your expired balance if you refill within 7 days after your anniversary date.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt; 2017-08-24 18:32:53 EDT how_tos Prepaid Account Prepaid Wireless Primary Support 10 Support How Prepaid Plans work | Fido Support EN /consumer/content/how-prepaid-works_EN Refill How Prepaid Plans work | Fido Support Wireless how_tos Support Activate Prepaid Prepaid Account Prepaid airtime Refill 2017-08-24 18:32:53 EDT How Prepaid Plans work | Fido Support KeyWord1_Support_P: Prepaid KeyWord3_Support_P: Prepaid Account KeyWord5_Support_P: Prepaid airtime ShortDescription_P: Learn about different prepaid plan options, your anniversary date and why it&rsquo;s important, plus SMS alerts to top up your account balance. SupportTitle_NH_P: How Prepaid Plans work | Fido Support Title_P: How Prepaid Plans work | Fido Support Wireless Billing Support Fido Activate <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p><div id="support_6"><div class="bloc_content"><p><strong>Choose a plan type that works for you:</strong></p><ul><li>With a prepaid By the Month plan, you&rsquo;re paying for your service in advance, regardless of whether or not you use up all of the talk, text or data features in your plan. Prepaid refills are non-refundable regardless of the method of payment.</li><li>With a prepaid By the Day or By the Minute plan, you&rsquo;re paying for when you use the service. As long as you refill a minimum of $10 every month, your unused balance will carry over to the following month.</li></ul><p><strong>Fill up your account balance to start using your phone:</strong></p><ul><li>For information on how to refill your account, <a href="/consumer/content/auto-refill-prepaid">click here.</a></li><li>Voucher is one method of refilling. Different voucher amounts have different expiry dates (vouchers can be used with any plan type and can be applied by phone or online):</li></ul><table class="table-calls-forwarding" border="0"><thead> <tr><th><strong>Refill</strong></th><th><strong>Expiry*</strong></th></tr></thead> <tbody><tr><td>$10<br /> $20<br /> $30<br /></td><td>30 days</td></tr><tr><td>$50</td><td>60 days</td></tr><tr><td>$100</td><td>365 days</td></tr></tbody></table><p><strong>Top up before your anniversary date</strong></p><ul><li>Your anniversary date is on the same calendar day each month and is based on the date you first activate your plan/SIM. If your original anniversary date is on the 29th, 30th or 31st and that day does not appear in a particular month (e.g. February, which in non-leap years has 28 days), then your anniversary date will be on the last calendar day of that month instead (in this example, February 28).&nbsp;This calendar day will become your new anniversary date going forward (March 28 and so on). <ul><li>If you are unsure what your anniversary date is, log into <a href="/overview">My Account</a> to check it.</li><li>For more information on anniversary dates, <a href="/consumer/content/check-balance-expiry-date">click here.</a></li></ul></li></ul><ul><li>Your unused balance will remain active and carries over into the next month so long as you continue to refill your account with a minimum of $10* a month every 30 days, before your next anniversary date. If you don&rsquo;t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You&rsquo;ll no longer be able to use your phone except for emergency 911 calls. However, you can restore your expired balance if you refill within 7 days after your anniversary date, as we understand life can get busy. <ul><li>Fido will send you a text message when your anniversary date is approaching or your balance is low in order to remind you to refill.</li><li>Every time you refill your account, you'll get a text message confirming your refill amount and your current balance. </li></ul></li><div class="faq-container support-seefulldetails"><div class="faq-question"><h3>See Full terms</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>*Provides access to the network for up to the number of days shown from the date that the amount has been added to the account. If you don&rsquo;t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You&rsquo;ll no longer be able to use your phone except for emergency 911 calls. However, you can restore your expired balance if you refill within 7 days after your anniversary date.</p></div></div></div></ul></div></div> Learn about different <endeca_term>prepaid</endeca_term> plan options, your anniversary date and why it&rsquo;s important, plus SMS alerts to top up your account balance. Activate Prepaid Prepaid Account Prepaid airtime Refill Wireless Learn about different prepaid plan options, your anniversary date and why it&rsquo;s important, plus SMS alerts to top up your account balance. AB BC MB NB NL NS NT NU ON PE QC SK YT How Prepaid Plans work | Fido Support Support /consumer/content/how-prepaid-works consumer prepaid /consumer/content/how-prepaid-works_EN Billing Prepaid Support Wireless Activate Prepaid Prepaid Account Prepaid airtime Refill How Prepaid Plans work | Fido Support Activate Prepaid Prepaid Account Prepaid airtime Refill prepaid Prepaid airtime /consumer/content/how-prepaid-works_EN

    How Prepaid Plans work | Fido Support

    Learn about different prepaid plan options, your anniversary date and why it’s important, plus SMS alerts to top up your account balance.

  • Prepaid Add-ons prepaid 651 How to change your <endeca_term>prepaid</endeca_term> add-ons | Fido Support How to change your <endeca_term>prepaid</endeca_term> add-ons | Fido Support How to change your prepaid add-ons | Fido Support &lt;p&gt;&lt;!--&lt;mce:script mce_src=&quot;/cms/v45/js/support-6.js&quot; type=&quot;text/javascript&quot;&gt;&lt;/mce:script&gt;--&gt;&lt;/p&gt;&lt;div id=&quot;support_6&quot;&gt;&lt;div class=&quot;bloc_content&quot;&gt;&lt;p&gt;Fido offers different prepaid&amp;nbsp;&lt;a href=&quot;/web/page/portal/Fido/PrepaidPlans?forwardTo=prepaidPlans&amp;amp;service=addons&quot;&gt;add-ons&lt;/a&gt;&amp;nbsp;to help you save on data, long-distance calling or text messaging, in case these features are not included in your plan.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Step 1:&lt;/strong&gt; Top up your account&lt;/p&gt;&lt;ul&gt;&lt;li&gt; After selecting your new add-on, ensure your account has enough to cover the amount of your new add-on, otherwise your add-on will become inactive.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Step 2:&lt;/strong&gt; Use our Interactive Voice Response (IVR) phone system&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Dial 611 from your phone, free of charge&lt;/li&gt;&lt;li&gt;You will need &lt;a href=&quot;/consumer/content/forgotten-pin&quot;&gt;your PIN&lt;/a&gt; to make this change.&lt;/li&gt;&lt;li&gt;Transactions made in the automated system are completed in real time and take effect immediately.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt; 2017-08-24 18:32:51 EDT how_tos Activate an add-on Prepaid Add-ons Wireless Primary Support 10 Support How to change your prepaid add-ons | Fido Support EN /consumer/content/pre-change-options_EN How to change your prepaid add-ons | Fido Support Wireless how_tos Support Activate an add-on Prepaid Prepaid Add-ons 2017-08-24 18:32:51 EDT How to change your prepaid add-ons | Fido Support KeyWord1_Support_P: Prepaid Add-ons KeyWord2_Support_P: Prepaid ShortDescription_P: Change your prepaid add-ons through the Automated Voice Response (IVR) system by calling 611 free of charge. Your PIN is required. SupportTitle_NH_P: How to change your prepaid add-ons | Fido Support Title_P: How to change your prepaid add-ons | Fido Support Wireless Billing Support Fido Prepaid <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p><div id="support_6"><div class="bloc_content"><p>Fido offers different prepaid&nbsp;<a href="/web/page/portal/Fido/PrepaidPlans?forwardTo=prepaidPlans&amp;service=addons">add-ons</a>&nbsp;to help you save on data, long-distance calling or text messaging, in case these features are not included in your plan.</p><p><strong>Step 1:</strong> Top up your account</p><ul><li> After selecting your new add-on, ensure your account has enough to cover the amount of your new add-on, otherwise your add-on will become inactive.</li></ul><p><strong>Step 2:</strong> Use our Interactive Voice Response (IVR) phone system</p><ul><li>Dial 611 from your phone, free of charge</li><li>You will need <a href="/consumer/content/forgotten-pin">your PIN</a> to make this change.</li><li>Transactions made in the automated system are completed in real time and take effect immediately.</li></ul></div></div> Change your <endeca_term>prepaid</endeca_term> add-ons through the Automated Voice Response (IVR) system by calling 611 free of charge. Your PIN is required. Activate an add-on Prepaid Prepaid Add-ons Wireless Change your prepaid add-ons through the Automated Voice Response (IVR) system by calling 611 free of charge. Your PIN is required. AB BC MB NB NL NS NT NU ON PE QC SK YT How to change your prepaid add-ons | Fido Support Support /consumer/content/pre-change-options consumer prepaid /consumer/content/pre-change-options_EN Billing Prepaid Add-ons Support Wireless Activate an add-on Prepaid Prepaid Add-ons How to change your prepaid add-ons | Fido Support Activate an add-on Prepaid Prepaid Add-ons prepaid /consumer/content/pre-change-options_EN

    How to change your prepaid add-ons | Fido Support

    Change your prepaid add-ons through the Automated Voice Response (IVR) system by calling 611 free of charge. Your PIN is required.

  • prepaid service regular 351 How to change to Fido <endeca_term>prepaid</endeca_term> service | Fido Support How to change to Fido <endeca_term>prepaid</endeca_term> service | Fido Support How to change to Fido prepaid service | Fido Support &lt;p&gt;Fido offers monthly price plans as well as prepaid service. If you want to change to a prepaid service, please read the following:&lt;/p&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Things to Know&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;The account balance on your monthly plan must be in good standing at the time of the change.&lt;/li&gt;&lt;li&gt;A $15 fee will be applied to your account unless you&amp;rsquo;re changing to a prepaid service within your 15-day satisfaction guarantee period.&lt;/li&gt;&lt;li&gt;If you change to a prepaid service and you have an agreement that has not yet ended, you will be charged an early cancellation and/or early data cancellation fee (if applicable).&lt;/li&gt;&lt;li&gt;If you only have one phone number on your monthly account and you&amp;rsquo;re changing this phone number to a prepaid service, your FidoDOLLARS&amp;trade; balance will be transferred to your new prepaid account.&lt;/li&gt;&lt;li&gt;If you have Voice Messaging on your monthly plan account, you&amp;rsquo;ll lose all of your messages, greeting message and voice signature, as well as your access code, which will be re-initialized.&lt;/li&gt;&lt;li&gt;Airtime must be added to you prepaid account within the first 30 days after the change or the phone number will be deactivated.&lt;/li&gt;&lt;li&gt;After you have changed to a prepaid service, you will not be able to go back to your old monthly price plan if it is no longer offered.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to change to a prepaid service&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;!-- &lt;ul&gt;&lt;li&gt;Dial &lt;b&gt;6-1-1&lt;/b&gt; free of charge from your Fido phone (or &lt;b&gt;1-888-481-3436&lt;/b&gt; from any other phone).&lt;/li&gt;&lt;/ul&gt;--&gt;&lt;p&gt;Dial &lt;strong&gt;6-1-1&lt;/strong&gt; free of charge from your Fido phone (or &lt;strong&gt;1-888-481-3436&lt;/strong&gt; from any other phone).&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container support-seefulldetails&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;See full details&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;&lt;strong&gt;Device Savings Recovery Fee (applicable to Term Services only).&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;A Device Savings Recovery Fee (DSRF) applies if you were given an economic inducement when you agreed to your new term, and if, for any reason, your service or your new term is terminated prior to the end of the term of your Agreement (Fido Agreement Term). The DSRF is equal to the economic inducement multiplied by the number of months remaining in your Fido Agreement Term divided by the total number of months of your Fido Agreement Term (plus applicable taxes). In other words, &lt;strong&gt;DSRF = Economic Inducement x # months left in your Fido Agreement Term &amp;divide; Total # months in your Fido Agreement Term + applicable taxes.&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;An Additional Device Savings Recovery Fee (ADSRF) also applies if, for any reason, your data option, or your data option&amp;rsquo;s commitment term (Data Term), is terminated prior to the end of your Data Term. The ADSRF is based on the additional economic inducement you received for subscribing to your data option, is calculated using the same formula used to calculate the DSRF (but substituting Economic Inducement with Additional Economic Inducement and Fido Agreement Term with Data Term), and applies in addition to the DSRF for termination of your Agreement. &lt;strong&gt;If you subscribe to a plan combining both voice and data services, both the DSRF and the ADSRF apply.&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; 2017-08-24 18:32:54 EDT how_tos monthly price plans prepaid service Wireless Primary Support 10 Support How to change to Fido prepaid service | Fido Support EN /consumer/content/switch-to-prepaid_EN How to change to Fido prepaid service | Fido Support Wireless how_tos Support How to change monthly price plans prepaid service 2017-08-24 18:32:55 EDT How to change to Fido prepaid service | Fido Support KeyWord1_Support_P: prepaid service ShortDescription_P: Fido offers monthly price plans as well as prepaid service. If you want to change to a prepaid service, please read the following. SupportTitle_NH_P: How to change to Fido prepaid service | Fido Support Title_P: How to change to Fido prepaid service | Fido Support Wireless Billing Support Fido How to change monthly <p>Fido offers monthly price plans as well as prepaid service. If you want to change to a prepaid service, please read the following:</p><div class="gray-bg"><h3>Things to Know</h3><ul><li>The account balance on your monthly plan must be in good standing at the time of the change.</li><li>A $15 fee will be applied to your account unless you&rsquo;re changing to a prepaid service within your 15-day satisfaction guarantee period.</li><li>If you change to a prepaid service and you have an agreement that has not yet ended, you will be charged an early cancellation and/or early data cancellation fee (if applicable).</li><li>If you only have one phone number on your monthly account and you&rsquo;re changing this phone number to a prepaid service, your FidoDOLLARS&trade; balance will be transferred to your new prepaid account.</li><li>If you have Voice Messaging on your monthly plan account, you&rsquo;ll lose all of your messages, greeting message and voice signature, as well as your access code, which will be re-initialized.</li><li>Airtime must be added to you prepaid account within the first 30 days after the change or the phone number will be deactivated.</li><li>After you have changed to a prepaid service, you will not be able to go back to your old monthly price plan if it is no longer offered.</li></ul></div><div class="faq-container"><div class="faq-question"><h3>How to change to a prepaid service</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><!-- <ul><li>Dial <b>6-1-1</b> free of charge from your Fido phone (or <b>1-888-481-3436</b> from any other phone).</li></ul>--><p>Dial <strong>6-1-1</strong> free of charge from your Fido phone (or <strong>1-888-481-3436</strong> from any other phone).</p></div></div></div><div class="faq-container support-seefulldetails"><div class="faq-question"><h3>See full details</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p><strong>Device Savings Recovery Fee (applicable to Term Services only).</strong></p><p>A Device Savings Recovery Fee (DSRF) applies if you were given an economic inducement when you agreed to your new term, and if, for any reason, your service or your new term is terminated prior to the end of the term of your Agreement (Fido Agreement Term). The DSRF is equal to the economic inducement multiplied by the number of months remaining in your Fido Agreement Term divided by the total number of months of your Fido Agreement Term (plus applicable taxes). In other words, <strong>DSRF = Economic Inducement x # months left in your Fido Agreement Term &divide; Total # months in your Fido Agreement Term + applicable taxes.</strong></p><p>An Additional Device Savings Recovery Fee (ADSRF) also applies if, for any reason, your data option, or your data option&rsquo;s commitment term (Data Term), is terminated prior to the end of your Data Term. The ADSRF is based on the additional economic inducement you received for subscribing to your data option, is calculated using the same formula used to calculate the DSRF (but substituting Economic Inducement with Additional Economic Inducement and Fido Agreement Term with Data Term), and applies in addition to the DSRF for termination of your Agreement. <strong>If you subscribe to a plan combining both voice and data services, both the DSRF and the ADSRF apply.</strong></p></div></div></div> Fido offers monthly price plans as well as <endeca_term>prepaid</endeca_term> service. If you want to change to a prepaid service, please read the following. How to change monthly monthly price plans prepaid service Wireless Fido offers monthly price plans as well as prepaid service. If you want to change to a prepaid service, please read the following. AB BC MB NB NL NS NT NU ON PE QC SK YT How to change to Fido prepaid service | Fido Support Support /consumer/content/switch-to-prepaid consumer regular /consumer/content/switch-to-prepaid_EN Billing prepaid service Support Wireless How to change monthly price plans prepaid service How to change to Fido prepaid service | Fido Support How to change monthly price plans prepaid service regular /consumer/content/switch-to-prepaid_EN

    How to change to Fido prepaid service | Fido Support

    Fido offers monthly price plans as well as prepaid service. If you want to change to a prepaid service, please read the following.

  • regular 1479942864723 &lt;p&gt;&lt;img src=&quot;/cms/fido/images/support/billing/VISA Fido.png&quot; alt=&quot;Fido Prepaid Visa&quot; /&gt;&lt;/p&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;!-- faq 1 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Which phones are eligible for the prepaid card?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;To find out which devices are eligible for the &lt;strong&gt;Fido&lt;sub&gt;TM&lt;/sub&gt; Visa* Prepaid Card&lt;/strong&gt;, look for phones with a gold or teal ribbon on our &lt;a href=&quot;http://www.fido.ca/consumer/mobile/device-list&quot;&gt;phones and devices page&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;Head&amp;rsquo;s up! To qualify for a prepaid card, you will need to activate an eligible device on an eligible plan.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 1 end --&gt;&lt;!-- faq 2 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;When will I receive my Fido Visa Prepaid Card?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;After you purchase an eligible phone, you&amp;rsquo;ll receive your prepaid card in the mail within 30 business days.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 2 end --&gt;&lt;!-- faq 3 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What amount will be loaded onto my Fido Visa Prepaid Card?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;The bonus value loaded onto your prepaid card will vary according to which eligible phone you select.&amp;nbsp;&lt;br /&gt;&lt;br /&gt; If you made your purchase in-store, you&amp;rsquo;ll receive an informative take-away card with important details about your prepaid card, including its value.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 3 end --&gt;&lt;!-- faq 4 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How do I activate my Fido Visa Prepaid Card?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Getting started is easy. To activate your card:&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Go to &lt;a href=&quot;http://www.myprepaidcenter.com&quot;&gt;myprepaidcenter.com&lt;/a&gt;.&lt;/li&gt;&lt;li&gt;Enter your prepaid card&amp;rsquo;s 16-digit card number, its expiration date and the 3-digit security code on the back of the card.&lt;/li&gt;&lt;li&gt;Follow the on-screen instructions to create your user profile.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;Bear in mind, you&amp;rsquo;ll also receive step-by-step activation instructions with your card.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 4 end --&gt;&lt;!-- faq 5 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Does the card expire?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes. The card will expire at midnight ET on the last day of the month shown on the front of the card &amp;mdash;&amp;nbsp;12 months after its issue date.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 5 end --&gt;&lt;!-- faq 6 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;I&amp;rsquo;m having trouble activating my card. What should I do?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Please contact My Prepaid Center customer support by calling 1-877-610-1075. Dialling from outside North America? Reach My Prepaid Center customer support at +1-801-214-8892.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 6 end --&gt;&lt;!-- faq 7 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;It's been more than 30 business days and I still haven't received my card. &amp;nbsp;What should I do?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id=&quot;answer7&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;We&amp;rsquo;re sorry to hear that. Reach out to a Fido agent at 1-888-481-FIDO (3436); we&amp;rsquo;ll send a request to look into your card&amp;rsquo;s status.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 7 end --&gt;&lt;!-- faq 8 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Where can I use my card?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id=&quot;answer8&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Your Fido Visa Prepaid Card can be used everywhere Visa cards are accepted, except at fuel pumps and ATMs.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 8 end --&gt;&lt;!-- faq 9 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;My Fido Visa Prepaid Card was declined. What should I do?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id=&quot;answer9&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Here are some of the more common reasons for a card being declined.&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Card was swiped for more than the card balance.&lt;/li&gt;&lt;li&gt;Card was used at a fuel pump or ATM.&lt;/li&gt;&lt;li&gt;Card was not activated before use.&lt;/li&gt;&lt;li&gt;Card was swiped as debit without creating a PIN.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;Still having difficulties with your card? For assistance, please contact My Prepaid Center customer support by calling 1-877-610-1075. Dialling from outside North America? Reach My Prepaid Center customer support at +1-801-214-8892.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 9 end --&gt;&lt;!-- faq 10 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Is this a credit card?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id=&quot;answer10&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Nope. It&amp;rsquo;s a prepaid reward card. Using it will &lt;em&gt;not&lt;/em&gt; affect your credit rating.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 10 end --&gt;&lt;!-- faq 11 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What cool things can my card do?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id=&quot;answer11&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Your Fido Visa Prepaid Card has some great features. For instance, your card will give you 5% back on purchases made at select merchants in Canada.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 11 end --&gt;&lt;!-- faq 12 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What else can my card do?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id=&quot;answer12&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;To learn more about your card, visit &lt;a href=&quot;https://www.myprepaidcenter.com/site/visa-univ-can&quot;&gt;myprepaidcenter.com&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 12 end --&gt;&lt;p&gt;&lt;span style=&quot;font-size: xx-small;&quot;&gt;Prepaid cards are issued in connection with a promotion program. Prepaid card is issued by Peoples Trust Company pursuant to a license by Visa Int. *Trademark of Visa Int., used under license. No cash access or recurring payments. Card valid for up to 12 months; unused funds will be forfeited at midnight EST the last day of the month of the valid thru date. Card terms and conditions apply, see &lt;a href=&quot;MyPrepaidCenter.com/site/visa-univ-can&quot;&gt;MyPrepaidCenter.com/site/visa-univ-can&lt;/a&gt;.&lt;/span&gt;&lt;/p&gt; Fido Visa Prepaid Card FAQs | Fido Support Fido Visa Prepaid Card selfserve Primary 10 Support /consumer/content/prepaid-visa-faqs_EN faqs Activate a Fido Visa Prepaid Card Fido Gift Card Fido Prepaid Card Fido Visa Fido Visa Prepaid Card 2017-08-24 18:32:54 EDT FeaturedKeyWord_P: Fido Visa Prepaid Card KeyWord1_Support_P: Fido Visa Prepaid Card KeyWord3_Support_P: Fido Prepaid Card KeyWord5_Support_P: Activate a Fido Visa Prepaid Card ShortDescription_P: Learn all you need to know about the Fido Visa Prepaid Card. SupportTitle_NH_P: Fido Visa Prepaid Card FAQs | Fido Support Title_P: Fido Visa Prepaid Card FAQs | Fido Support Fido Learn all you need to know about the Fido Visa <endeca_term>Prepaid</endeca_term> Card. AB BC MB NB NL NS NT NU ON PE QC SK YT Support Fido Visa Prepaid Card FAQs | Fido Support Fido Visa Prepaid Card /consumer/content/prepaid-visa-faqs customer /consumer/content/prepaid-visa-faqs_EN regular Activation Fido Visa Prepaid Card FAQs | Fido Support /consumer/content/prepaid-visa-faqs_EN regular Fido Visa Prepaid Card Fido Visa <endeca_term>Prepaid</endeca_term> Card FAQs | Fido Support Fido Visa <endeca_term>Prepaid</endeca_term> Card FAQs | Fido Support 2017-08-24 18:32:54 EDT Fido Prepaid Card faqs Support Fido Visa Prepaid Card FAQs | Fido Support EN Fido Visa Prepaid Card FAQs | Fido Support Fido Visa selfserve Support Fido Visa Prepaid Card FAQs | Fido Support Billing Support Fido Gift Card <p><img src="/cms/fido/images/support/billing/VISA Fido.png" alt="Fido Prepaid Visa" /></p><div class="gray-bg"><!-- faq 1 start --><div class="faq-container"><div class="faq-question"><h3>Which phones are eligible for the prepaid card?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div></div><div id="answer1" class="collapse"><div class="faq-answer"><p>To find out which devices are eligible for the <strong>Fido<sub>TM</sub> Visa* Prepaid Card</strong>, look for phones with a gold or teal ribbon on our <a href="http://www.fido.ca/consumer/mobile/device-list">phones and devices page</a>.</p><p>Head&rsquo;s up! To qualify for a prepaid card, you will need to activate an eligible device on an eligible plan.</p></div></div></div><!-- faq 1 end --><!-- faq 2 start --><div class="faq-container"><div class="faq-question"><h3>When will I receive my Fido Visa Prepaid Card?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div></div><div id="answer2" class="collapse"><div class="faq-answer"><p>After you purchase an eligible phone, you&rsquo;ll receive your prepaid card in the mail within 30 business days.</p></div></div><!-- faq 2 end --><!-- faq 3 start --><div class="faq-container"><div class="faq-question"><h3>What amount will be loaded onto my Fido Visa Prepaid Card?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div></div><div id="answer3" class="collapse"><div class="faq-answer"><p>The bonus value loaded onto your prepaid card will vary according to which eligible phone you select.&nbsp;<br /><br /> If you made your purchase in-store, you&rsquo;ll receive an informative take-away card with important details about your prepaid card, including its value.</p></div></div><!-- faq 3 end --><!-- faq 4 start --><div class="faq-container"><div class="faq-question"><h3>How do I activate my Fido Visa Prepaid Card?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div></div><div id="answer4" class="collapse"><div class="faq-answer"><p>Getting started is easy. To activate your card:</p><ol><li>Go to <a href="http://www.myprepaidcenter.com">myprepaidcenter.com</a>.</li><li>Enter your prepaid card&rsquo;s 16-digit card number, its expiration date and the 3-digit security code on the back of the card.</li><li>Follow the on-screen instructions to create your user profile.</li></ol><p>Bear in mind, you&rsquo;ll also receive step-by-step activation instructions with your card.</p></div></div><!-- faq 4 end --><!-- faq 5 start --><div class="faq-container"><div class="faq-question"><h3>Does the card expire?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div></div><div id="answer5" class="collapse"><div class="faq-answer"><p>Yes. The card will expire at midnight ET on the last day of the month shown on the front of the card &mdash;&nbsp;12 months after its issue date.</p></div></div><!-- faq 5 end --><!-- faq 6 start --><div class="faq-container"><div class="faq-question"><h3>I&rsquo;m having trouble activating my card. What should I do?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div></div><div id="answer6" class="collapse"><div class="faq-answer"><p>Please contact My Prepaid Center customer support by calling 1-877-610-1075. Dialling from outside North America? Reach My Prepaid Center customer support at +1-801-214-8892.</p></div></div><!-- faq 6 end --><!-- faq 7 start --><div class="faq-container"><div class="faq-question"><h3>It's been more than 30 business days and I still haven't received my card. &nbsp;What should I do?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div></div><div id="answer7" class="collapse"><div class="faq-answer"><p>We&rsquo;re sorry to hear that. Reach out to a Fido agent at 1-888-481-FIDO (3436); we&rsquo;ll send a request to look into your card&rsquo;s status.</p></div></div><!-- faq 7 end --><!-- faq 8 start --><div class="faq-container"><div class="faq-question"><h3>Where can I use my card?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div></div><div id="answer8" class="collapse"><div class="faq-answer"><p>Your Fido Visa Prepaid Card can be used everywhere Visa cards are accepted, except at fuel pumps and ATMs.</p></div></div><!-- faq 8 end --><!-- faq 9 start --><div class="faq-container"><div class="faq-question"><h3>My Fido Visa Prepaid Card was declined. What should I do?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div></div><div id="answer9" class="collapse"><div class="faq-answer"><p>Here are some of the more common reasons for a card being declined.</p><ol><li>Card was swiped for more than the card balance.</li><li>Card was used at a fuel pump or ATM.</li><li>Card was not activated before use.</li><li>Card was swiped as debit without creating a PIN.</li></ol><p>Still having difficulties with your card? For assistance, please contact My Prepaid Center customer support by calling 1-877-610-1075. Dialling from outside North America? Reach My Prepaid Center customer support at +1-801-214-8892.</p></div></div><!-- faq 9 end --><!-- faq 10 start --><div class="faq-container"><div class="faq-question"><h3>Is this a credit card?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div></div><div id="answer10" class="collapse"><div class="faq-answer"><p>Nope. It&rsquo;s a prepaid reward card. Using it will <em>not</em> affect your credit rating.</p></div></div><!-- faq 10 end --><!-- faq 11 start --><div class="faq-container"><div class="faq-question"><h3>What cool things can my card do?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div></div><div id="answer11" class="collapse"><div class="faq-answer"><p>Your Fido Visa Prepaid Card has some great features. For instance, your card will give you 5% back on purchases made at select merchants in Canada.</p></div></div><!-- faq 11 end --><!-- faq 12 start --><div class="faq-container"><div class="faq-question"><h3>What else can my card do?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div></div><div id="answer12" class="collapse"><div class="faq-answer"><p>To learn more about your card, visit <a href="https://www.myprepaidcenter.com/site/visa-univ-can">myprepaidcenter.com</a>.</p></div></div><!-- faq 12 end --><p><span style="font-size: xx-small;">Prepaid cards are issued in connection with a promotion program. Prepaid card is issued by Peoples Trust Company pursuant to a license by Visa Int. *Trademark of Visa Int., used under license. No cash access or recurring payments. Card valid for up to 12 months; unused funds will be forfeited at midnight EST the last day of the month of the valid thru date. Card terms and conditions apply, see <a href="MyPrepaidCenter.com/site/visa-univ-can">MyPrepaidCenter.com/site/visa-univ-can</a>.</span></p> Learn all you need to know about the Fido Visa Prepaid Card. Activate a Fido Visa Prepaid Card Fido Gift Card Fido Prepaid Card Fido Visa Fido Visa Prepaid Card selfserve Billing Fido Visa Prepaid Card selfserve Support Activate a Fido Visa Prepaid Card Fido Gift Card Fido Prepaid Card Fido Visa Fido Visa Prepaid Card customer_care Activate a Fido Visa Prepaid Card Fido Gift Card Fido Prepaid Card Fido Visa Fido Visa Prepaid Card Activate a Fido Visa Prepaid Card

    Fido Visa Prepaid Card FAQs | Fido Support

    Learn all you need to know about the Fido Visa Prepaid Card.

  • Prepaid prepaid How to refill your Fido <endeca_term>Prepaid</endeca_term> Account | Fido Support 174 How to refill your Fido <endeca_term>Prepaid</endeca_term> Account | Fido Support How to refill your Fido Prepaid Account | Fido Support &lt;h3&gt;Use Auto Refill (recommended)&lt;/h3&gt;&lt;p&gt;We recommend using the Auto Refill option because we&amp;rsquo;ll refill your account before you run out. You won&amp;rsquo;t have to worry &lt;a href=&quot;/consumer/content/insufficient-balance &quot;&gt;about insufficient funds&lt;/a&gt; or your balance expiring. There are two options:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Low Balance option:&lt;/strong&gt;&amp;nbsp;with this option, your account will automatically be refilled with the amount you select (same as voucher values) whenever your account balance is about to expire or if your balance falls below $1.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Recurring option:&lt;/strong&gt;&amp;nbsp;Ideal for those on a By the Month plan or with a monthly add-on. Auto Refill will charge your credit card for the amount of the monthly plan and/or add-ons on their respective due dates as they may be different. Combine it with the Low Balance option to cover pay-per-use fees and 9-1-1 charges.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Things to Know&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;The name and address of your prepaid account must match the information registered with your credit card&amp;rsquo;s financial institution.&lt;/li&gt;&lt;li&gt;You must be the primary cardholder.&lt;/li&gt;&lt;li&gt;The credit card must be issued by a Canadian financial institution. We aren&amp;rsquo;t able to accept Prepaid Visa, Visa Debit, Debit MasterCard, international and third party credit cards at this time.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;How to register for Auto Refill&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Before registering for Auto Refill you will need to register your credit card with Fido. You can do this by accessing the &lt;strong&gt;Refill Now&lt;/strong&gt; button via the My Account Overview page, then selecting the Auto Refill option that suits you. This process can take up to 48 hours.&lt;/li&gt;&lt;li&gt;To sign up, modify or cancel Auto Refill, visit the Refill section in My Account or dial &lt;strong&gt;*611&lt;/strong&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Or make a one-time refill&lt;/h3&gt;&lt;p&gt;There are several ways to do a one-time refill. Click on the method of payment to learn more.&lt;/p&gt;&lt;!-- faq 1 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Using your credit card&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Register your credit card once and refill your account directly from your phone or on fido.ca in just a couple easy steps.&lt;/p&gt;&lt;p&gt;Step 1: Register your card in My Account on fido.ca&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Things to Know&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;The name and address of your prepaid account must match the information registered with your credit card&amp;rsquo;s financial institution.&lt;/li&gt;&lt;li&gt;You must be the primary cardholder.&lt;/li&gt;&lt;li&gt;The credit card must be issued by a Canadian financial institution. We aren&amp;rsquo;t able to accept Prepaid Visa, Visa Debit, Debit MasterCard, international and third party credit cards at this time.&lt;/li&gt;&lt;li&gt;Before doing a one-time credit card refill, you must first register your credit card with Fido. You can do this by accessing the &lt;strong&gt;Refill Now&lt;/strong&gt; button via the My Account Overview page, then selecting the credit card option in the &lt;strong&gt;One-time refill&lt;/strong&gt; tab. This process can take up to 48 hours.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Step 2: Choose from 3 easy ways to refill your account:&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Log in to &lt;a href=&quot;/pages/#/my-account/overview&quot;&gt;My Account&lt;/a&gt; and select Credit Card in the Refill section, or&lt;/li&gt;&lt;li&gt;Call &lt;strong&gt;*611&lt;/strong&gt; and select &lt;strong&gt;1&lt;/strong&gt; for the Refill menu, or&lt;/li&gt;&lt;li&gt;Call one of the star codes (the associated amount will be added to your account instantly) &lt;ul&gt;&lt;li&gt;Call the star code of your choice from your phone and you'll be immediately directed to the appropriate menu.&lt;/li&gt;&lt;li&gt;Enter your 4-digit PIN code (hint: we sent you a text with your PIN when you activated).&lt;/li&gt;&lt;li&gt;Confirm the transaction.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ol&gt; &lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;th&gt;&lt;strong&gt;Star codes&lt;/strong&gt;&lt;/th&gt;&lt;th&gt;&lt;strong&gt;Refill amounts&lt;/strong&gt;&lt;/th&gt;&lt;th&gt;&lt;strong&gt;Expiry&lt;/strong&gt;&lt;/th&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td&gt;*110&lt;/td&gt;&lt;td&gt;$10&lt;/td&gt;&lt;td&gt;Valid for 30 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;*120&lt;/td&gt;&lt;td&gt;$20&lt;/td&gt;&lt;td&gt;Valid for 30 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;*130&lt;/td&gt;&lt;td&gt;$30&lt;/td&gt;&lt;td&gt;Valid for 30 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;*150&lt;/td&gt;&lt;td&gt;$50&lt;/td&gt;&lt;td&gt;Valid for 60 days&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;*100&lt;/td&gt;&lt;td&gt;$100&lt;/td&gt;&lt;td&gt;Valid for 365 days&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 1 end --&gt; &lt;!-- faq 2 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Using Interac&amp;reg;&amp;nbsp;Online&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;&lt;a title=&quot;Interac Online&quot; href=&quot;https://www.interac.ca/en/interac-online-consumer.html&quot;&gt;Interac Online&lt;/a&gt; allows you to pay for goods and services on the internet directly from your bank account. However, most banks are phasing it out in favour of providing &lt;a title=&quot;co-badged cards&quot; href=&quot;http://www.interac.ca/en/co-badged-cards.html&quot;&gt;co-badged cards&lt;/a&gt;. They are easy to recognize: if you see the Interac logo along with the Visa or Mastercard logo of your debit card, you own a co-badged card. Your co-badged card can still handle Interac transactions in stores and ATM withdrawals, as well as prepaid refills, but it now uses a different network for online payments. This was a decision made by your financial institution, so it's best to contact them if you have questions about Interac Online.&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Log into&amp;nbsp;My Account.&lt;/li&gt;&lt;li&gt;From your &lt;strong&gt;Overview&lt;/strong&gt;, select the &lt;strong&gt;REFILL NOW&lt;/strong&gt; button.&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;One-time Refill&lt;/strong&gt;, then select &lt;strong&gt;Interac&lt;/strong&gt;. You&amp;rsquo;ll be redirected to a page where you can select your bank.&lt;/li&gt;&lt;li&gt;Once you&amp;rsquo;ve selected your bank, choose the account you&amp;rsquo;d like to use to pay for your refill.&lt;/li&gt;&lt;li&gt;Once you&amp;rsquo;ve chosen your account you&amp;rsquo;ll be redirected back to a Fido confirmation page.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 2 end --&gt; &lt;!-- faq 3 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Redeeming a voucher&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Prepaid airtime vouchers come in denominations of $10, $20, $30, $50 and $100 and can be purchased at all Fido points of sale and most drugstores, gas stations, convenience stores, electronics stores and post office locations&lt;/p&gt;&lt;p&gt;There are 3 options you can choose to refill your account with a voucher:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Dial *114*&lt;/strong&gt; &lt;ul&gt;&lt;li&gt;Then your 14 digit voucher number, then # with no spaces between, as if you were making a call. Example: [*114*][14-digit voucher number][#]&lt;/li&gt;&lt;li&gt;Press the&amp;nbsp;&lt;strong&gt;Call&lt;/strong&gt;&amp;nbsp;or&amp;nbsp;&lt;strong&gt;Send&lt;/strong&gt;&amp;nbsp;button.&lt;/li&gt;&lt;li&gt;Please note that this service is not available with Windows phones.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Call *868&lt;/strong&gt; &lt;ul&gt;&lt;li&gt;Call &lt;strong&gt;*868&lt;/strong&gt; from your phone and you'll be immediately directed to the appropriate menu.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Log into My Account on fido.ca and enter your 14-digit secret number&lt;/strong&gt; &lt;ul&gt;&lt;li&gt;Access the &lt;strong&gt;Refill Now&lt;/strong&gt; button via the Overview page in My Account.&lt;/li&gt;&lt;li&gt;Then select the &lt;strong&gt;Redeem Voucher&lt;/strong&gt; option.&lt;/li&gt;&lt;li&gt;Enter the 14-digit code that appears on your receipt when prompted.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 3 end --&gt;&lt;/div&gt; 2017-08-24 18:32:50 EDT Auto Refill Prepaid Wireless Primary Support 10 Support How to refill your Fido Prepaid Account | Fido Support EN /consumer/content/auto-refill-prepaid_EN Top Up How to refill your Fido Prepaid Account | Fido Support Wireless Support Activate Auto Refill Prepaid Refill Top Up 2018-12-17 11:11:30 EST How to refill your Fido Prepaid Account | Fido Support KeyWord1_Support_P: Prepaid ShortDescription_P: How to register prepaid account for Auto Refill in My Account or how to make one-time refill via voucher, Interac Online or credit card. SupportTitle_NH_P: How to refill your Fido Prepaid Account | Fido Support Title_P: How to refill your Fido Prepaid Account | Fido Support Wireless Billing &Amp; Account Management Support Fido Refill <h3>Use Auto Refill (recommended)</h3><p>We recommend using the Auto Refill option because we&rsquo;ll refill your account before you run out. You won&rsquo;t have to worry <a href="/consumer/content/insufficient-balance ">about insufficient funds</a> or your balance expiring. There are two options:</p><ul><li><strong>Low Balance option:</strong>&nbsp;with this option, your account will automatically be refilled with the amount you select (same as voucher values) whenever your account balance is about to expire or if your balance falls below $1.</li><li><strong>Recurring option:</strong>&nbsp;Ideal for those on a By the Month plan or with a monthly add-on. Auto Refill will charge your credit card for the amount of the monthly plan and/or add-ons on their respective due dates as they may be different. Combine it with the Low Balance option to cover pay-per-use fees and 9-1-1 charges.</li></ul><p><strong>Things to Know</strong></p><ul><li>The name and address of your prepaid account must match the information registered with your credit card&rsquo;s financial institution.</li><li>You must be the primary cardholder.</li><li>The credit card must be issued by a Canadian financial institution. We aren&rsquo;t able to accept Prepaid Visa, Visa Debit, Debit MasterCard, international and third party credit cards at this time.</li></ul><p><strong>How to register for Auto Refill</strong></p><ul><li>Before registering for Auto Refill you will need to register your credit card with Fido. You can do this by accessing the <strong>Refill Now</strong> button via the My Account Overview page, then selecting the Auto Refill option that suits you. This process can take up to 48 hours.</li><li>To sign up, modify or cancel Auto Refill, visit the Refill section in My Account or dial <strong>*611</strong>.</li></ul><div class="gray-bg"><h3>Or make a one-time refill</h3><p>There are several ways to do a one-time refill. Click on the method of payment to learn more.</p><!-- faq 1 start --><div class="faq-container"><div class="faq-question"><h3>Using your credit card</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>Register your credit card once and refill your account directly from your phone or on fido.ca in just a couple easy steps.</p><p>Step 1: Register your card in My Account on fido.ca</p><p><strong>Things to Know</strong></p><ul><li>The name and address of your prepaid account must match the information registered with your credit card&rsquo;s financial institution.</li><li>You must be the primary cardholder.</li><li>The credit card must be issued by a Canadian financial institution. We aren&rsquo;t able to accept Prepaid Visa, Visa Debit, Debit MasterCard, international and third party credit cards at this time.</li><li>Before doing a one-time credit card refill, you must first register your credit card with Fido. You can do this by accessing the <strong>Refill Now</strong> button via the My Account Overview page, then selecting the credit card option in the <strong>One-time refill</strong> tab. This process can take up to 48 hours.</li></ul><p>Step 2: Choose from 3 easy ways to refill your account:</p><ol><li>Log in to <a href="/pages/#/my-account/overview">My Account</a> and select Credit Card in the Refill section, or</li><li>Call <strong>*611</strong> and select <strong>1</strong> for the Refill menu, or</li><li>Call one of the star codes (the associated amount will be added to your account instantly) <ul><li>Call the star code of your choice from your phone and you'll be immediately directed to the appropriate menu.</li><li>Enter your 4-digit PIN code (hint: we sent you a text with your PIN when you activated).</li><li>Confirm the transaction.</li></ul></li></ol> <table class="table-calls-forwarding" border="0"><thead> <tr><th><strong>Star codes</strong></th><th><strong>Refill amounts</strong></th><th><strong>Expiry</strong></th></tr></thead> <tbody><tr><td>*110</td><td>$10</td><td>Valid for 30 days</td></tr><tr><td>*120</td><td>$20</td><td>Valid for 30 days</td></tr><tr><td>*130</td><td>$30</td><td>Valid for 30 days</td></tr><tr><td>*150</td><td>$50</td><td>Valid for 60 days</td></tr><tr><td>*100</td><td>$100</td><td>Valid for 365 days</td></tr></tbody></table></div></div></div><!-- faq 1 end --> <!-- faq 2 start --><div class="faq-container"><div class="faq-question"><h3>Using Interac&reg;&nbsp;Online</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p><a title="Interac Online" href="https://www.interac.ca/en/interac-online-consumer.html">Interac Online</a> allows you to pay for goods and services on the internet directly from your bank account. However, most banks are phasing it out in favour of providing <a title="co-badged cards" href="http://www.interac.ca/en/co-badged-cards.html">co-badged cards</a>. They are easy to recognize: if you see the Interac logo along with the Visa or Mastercard logo of your debit card, you own a co-badged card. Your co-badged card can still handle Interac transactions in stores and ATM withdrawals, as well as prepaid refills, but it now uses a different network for online payments. This was a decision made by your financial institution, so it's best to contact them if you have questions about Interac Online.</p><ol><li>Log into&nbsp;My Account.</li><li>From your <strong>Overview</strong>, select the <strong>REFILL NOW</strong> button.</li><li>Select <strong>One-time Refill</strong>, then select <strong>Interac</strong>. You&rsquo;ll be redirected to a page where you can select your bank.</li><li>Once you&rsquo;ve selected your bank, choose the account you&rsquo;d like to use to pay for your refill.</li><li>Once you&rsquo;ve chosen your account you&rsquo;ll be redirected back to a Fido confirmation page.</li></ol><p>&nbsp;</p></div></div></div><!-- faq 2 end --> <!-- faq 3 start --><div class="faq-container"><div class="faq-question"><h3>Redeeming a voucher</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>Prepaid airtime vouchers come in denominations of $10, $20, $30, $50 and $100 and can be purchased at all Fido points of sale and most drugstores, gas stations, convenience stores, electronics stores and post office locations</p><p>There are 3 options you can choose to refill your account with a voucher:</p><ul><li><strong>Dial *114*</strong> <ul><li>Then your 14 digit voucher number, then # with no spaces between, as if you were making a call. Example: [*114*][14-digit voucher number][#]</li><li>Press the&nbsp;<strong>Call</strong>&nbsp;or&nbsp;<strong>Send</strong>&nbsp;button.</li><li>Please note that this service is not available with Windows phones.</li></ul></li><li><strong>Call *868</strong> <ul><li>Call <strong>*868</strong> from your phone and you'll be immediately directed to the appropriate menu.</li></ul></li><li><strong>Log into My Account on fido.ca and enter your 14-digit secret number</strong> <ul><li>Access the <strong>Refill Now</strong> button via the Overview page in My Account.</li><li>Then select the <strong>Redeem Voucher</strong> option.</li><li>Enter the 14-digit code that appears on your receipt when prompted.</li></ul></li></ul></div></div></div><!-- faq 3 end --></div> How to register <endeca_term>prepaid</endeca_term> account for Auto Refill in My Account or how to make one-time refill via voucher, Interac Online or credit card. Activate Auto Refill Prepaid Refill Top Up Wireless How to register prepaid account for Auto Refill in My Account or how to make one-time refill via voucher, Interac Online or credit card. AB BC MB NB NL NS NT NU ON PE QC SK YT How to refill your Fido Prepaid Account | Fido Support Support /consumer/content/auto-refill-prepaid Billing & Account Management consumer prepaid /consumer/content/auto-refill-prepaid_EN Billing &amp; Account Management Billing &Amp; Account Management Prepaid Support Wireless Activate Auto Refill Prepaid Refill Top Up How to refill your Fido Prepaid Account | Fido Support Activate Auto Refill Prepaid Refill Top Up prepaid Activate /consumer/content/auto-refill-prepaid_EN

    How to refill your Fido Prepaid Account | Fido Support

    How to register prepaid account for Auto Refill in My Account or how to make one-time refill via voucher, Interac Online or credit card.

  • FAIRCALL prepaid 463 FAIRCALL <endeca_term>Prepaid</endeca_term> Collect Calling Service | Fido Support FAIRCALL <endeca_term>Prepaid</endeca_term> Collect Calling Service | Fido Support FAIRCALL Prepaid Collect Calling Service | Fido Support &lt;p&gt;Faircall service allows Prepaid subscribers to place collect calls from within Canada to landlines and mobile numbers in North America. No charges apply to you; after accepting the call, the person receiving the call will subsequently be charged.&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/web/page/portal/Fido/PrepaidPlans/PPU&quot;&gt;How much does it cost?&lt;/a&gt;&lt;/p&gt;&lt;h3&gt;To make a collect call&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Dial &lt;strong&gt;*525&lt;/strong&gt; from your Fido prepaid device.&lt;/li&gt;&lt;li&gt;When promoted select French or English, enter the number of the person you would like to call and record your name. &lt;ul&gt;&lt;li&gt;The person receiving the call will hear your recorded name.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;If the receiving party answers the call and accepts the collect call charges, your call will be connected. &lt;ul&gt;&lt;li&gt;If the person you are calling can&amp;rsquo;t be contacted or does not accept the collect call charges, you will be notified and the call will not be put through.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;div class=&quot;faq-container support-seefulldetails&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;See full details&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Once a collect call is accepted, charges for the Faircall service will be added to the phone bill of the person you are calling (for a landline) or will be charged via premium SMS (for Mobile phones).&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; 2017-08-24 18:32:52 EDT Calling Service FAIRCALL Primary Support 10 Support FAIRCALL Prepaid Collect Calling Service | Fido Support EN /consumer/content/faircall-prepaid-collect-call_EN FAIRCALL Prepaid Collect Calling Service | Fido Support Support Calling Service FAIRCALL prepaid 2017-08-24 18:32:52 EDT FAIRCALL Prepaid Collect Calling Service | Fido Support KeyWord2_Support_P: prepaid ShortDescription_P: Faircall service allows Prepaid subscribers to place collect calls from within Canada to landlines and mobile numbers in North America. No charges apply to you; after accepting the call, the person receiving the call will subsequently be charged. SupportTitle_NH_P: FAIRCALL Prepaid Collect Calling Service | Fido Support Title_P: FAIRCALL Prepaid Collect Calling Service | Fido Support Mobile Support Fido prepaid <p>Faircall service allows Prepaid subscribers to place collect calls from within Canada to landlines and mobile numbers in North America. No charges apply to you; after accepting the call, the person receiving the call will subsequently be charged.</p><p><a href="/web/page/portal/Fido/PrepaidPlans/PPU">How much does it cost?</a></p><h3>To make a collect call</h3><ul><li>Dial <strong>*525</strong> from your Fido prepaid device.</li><li>When promoted select French or English, enter the number of the person you would like to call and record your name. <ul><li>The person receiving the call will hear your recorded name.</li></ul></li><li>If the receiving party answers the call and accepts the collect call charges, your call will be connected. <ul><li>If the person you are calling can&rsquo;t be contacted or does not accept the collect call charges, you will be notified and the call will not be put through.</li></ul></li></ul><div class="faq-container support-seefulldetails"><div class="faq-question"><h3>See full details</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>Once a collect call is accepted, charges for the Faircall service will be added to the phone bill of the person you are calling (for a landline) or will be charged via premium SMS (for Mobile phones).</p></div></div></div> Faircall service allows <endeca_term>Prepaid</endeca_term> subscribers to place collect calls from within Canada to landlines and mobile numbers in North America. No charges apply to you... Calling Service FAIRCALL prepaid Faircall service allows Prepaid subscribers to place collect calls from within Canada to landlines and mobile numbers in North America. No charges apply to you; after accepting the call, the person receiving the call will subsequently be charged. AB BC MB NB NL NS NT NU ON PE QC SK YT FAIRCALL Prepaid Collect Calling Service | Fido Support Support /consumer/content/faircall-prepaid-collect-call Mobile consumer prepaid /consumer/content/faircall-prepaid-collect-call_EN FAIRCALL Mobile Support Calling Service FAIRCALL prepaid FAIRCALL Prepaid Collect Calling Service | Fido Support Calling Service FAIRCALL prepaid prepaid /consumer/content/faircall-prepaid-collect-call_EN

    FAIRCALL Prepaid Collect Calling Service | Fido Support

    Faircall service allows Prepaid subscribers to place collect calls from within Canada to landlines and mobile numbers in North America. No charges apply to you; after accepting the call, the person receiving the call will subsequently be charged.

  • Prepaid prepaid How to change your <endeca_term>prepaid</endeca_term> plan | Fido Support 270 How to change your <endeca_term>prepaid</endeca_term> plan | Fido Support How to change your prepaid plan | Fido Support &lt;p&gt;&lt;strong&gt;Things to Know&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;If you change from a&amp;nbsp;By the Day, By the Month or By the Year plan&amp;nbsp;to any other plan, you lose any unused portion of the previous plan and the new plan is effective immediately.&lt;/li&gt;&lt;li&gt;You cannot combine 2 different prepaid plans.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Step 1:&lt;/strong&gt; Use our Automated Voice Response (IVR) system: dial 611 free of charge&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Note:&lt;/strong&gt; You will need your PIN to make this change. Your PIN was sent to you by text when you originally activated your service. You can also reset your PIN by dialing 611.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Step 2:&lt;/strong&gt; After selecting your new plan, ensure your account covers the fees of your new plan, otherwise your plan will become inactive and you will be charged pay-per-use rates instead.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Note:&lt;/strong&gt; Your anniversary date will be updated to reflect the activation date of your new price plan. Any add-ons that are not compatible with your new price plan will automatically be dropped (e.g., if you were previously a By the Month talk and text customer with a data add-on and you switch to a By the Month talk, text and data plan, your data add-on will automatically drop from your account). &lt;/li&gt;&lt;/ul&gt; 2017-08-24 18:32:51 EDT how_tos Automated Voice Response Prepaid Wireless Primary Support 10 Support How to change your prepaid plan | Fido Support EN /consumer/content/change-prepaid-plan_EN IVR How to change your prepaid plan | Fido Support Wireless how_tos Support Automated Voice Response Changing your plan IVR Prepaid Prepaid plan 2017-08-24 18:32:51 EDT How to change your prepaid plan | Fido Support KeyWord1_Support_P: Prepaid KeyWord2_Support_P: Prepaid plan ShortDescription_P: Change your prepaid plan through the Automated Voice Response (IVR) system by calling 611 free of charge. Your PIN is required. SupportTitle_NH_P: How to change your prepaid plan | Fido Support Title_P: How to change your prepaid plan | Fido Support Wireless Billing Support Fido Prepaid plan <p><strong>Things to Know</strong></p><ul><li>If you change from a&nbsp;By the Day, By the Month or By the Year plan&nbsp;to any other plan, you lose any unused portion of the previous plan and the new plan is effective immediately.</li><li>You cannot combine 2 different prepaid plans.</li></ul><p><strong>Step 1:</strong> Use our Automated Voice Response (IVR) system: dial 611 free of charge</p><ul><li><strong>Note:</strong> You will need your PIN to make this change. Your PIN was sent to you by text when you originally activated your service. You can also reset your PIN by dialing 611.</li></ul><p><strong>Step 2:</strong> After selecting your new plan, ensure your account covers the fees of your new plan, otherwise your plan will become inactive and you will be charged pay-per-use rates instead.</p><ul><li><strong>Note:</strong> Your anniversary date will be updated to reflect the activation date of your new price plan. Any add-ons that are not compatible with your new price plan will automatically be dropped (e.g., if you were previously a By the Month talk and text customer with a data add-on and you switch to a By the Month talk, text and data plan, your data add-on will automatically drop from your account). </li></ul> Change your <endeca_term>prepaid</endeca_term> plan through the Automated Voice Response (IVR) system by calling 611 free of charge. Your PIN is required. Automated Voice Response Changing your plan IVR Prepaid Prepaid plan Wireless Change your prepaid plan through the Automated Voice Response (IVR) system by calling 611 free of charge. Your PIN is required. AB BC MB NB NL NS NT NU ON PE QC SK YT How to change your prepaid plan | Fido Support Support /consumer/content/change-prepaid-plan consumer prepaid /consumer/content/change-prepaid-plan_EN Billing Prepaid Support Wireless Automated Voice Response Changing your plan IVR Prepaid Prepaid plan How to change your prepaid plan | Fido Support Automated Voice Response Changing your plan IVR Prepaid Prepaid plan prepaid Changing your plan /consumer/content/change-prepaid-plan_EN

    How to change your prepaid plan | Fido Support

    Change your prepaid plan through the Automated Voice Response (IVR) system by calling 611 free of charge. Your PIN is required.

  • Prepaid prepaid 600 Switch from <endeca_term>prepaid</endeca_term> to monthly | Fido Support Switch from <endeca_term>prepaid</endeca_term> to monthly | Fido Support Switch from prepaid to monthly | Fido Support &lt;p&gt;Switching to a Fido Pulse plan with invoice provides access to:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;New smartphones for as low as $0 with a 2-yr Tab24 agreement&lt;/li&gt;&lt;li&gt;Bigger data buckets&lt;/li&gt;&lt;li&gt;Unlimited music with Spotify Premium for 24 months&lt;sup&gt;2&lt;/sup&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Things to Know&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;A credit check will need to be performed.&lt;/li&gt;&lt;li&gt;Your first invoice might be &lt;a href=&quot;/consumer/content/partial-prorated-charges&quot;&gt;prorated &lt;/a&gt;depending on the bill cycle you&amp;rsquo;re given upon activating your monthly account.&lt;/li&gt;&lt;li&gt;Your account balance will be transferred from your prepaid account to your monthly service&lt;sup&gt;3&lt;/sup&gt;&lt;/li&gt;&lt;li&gt;Any messages in your voicemail will be automatically erased.&lt;/li&gt;&lt;li&gt;If you have a by-the-month prepaid plan at the time of the switch: &lt;ul&gt;&lt;li&gt;Unused minutes, text and data will be lost.&lt;/li&gt;&lt;li&gt;You will not be refunded the monthly service fee for partial cycles.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;How to proceed:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Check out monthly price plan options on &lt;a href=&quot;/consumer/mobile-plans&quot;&gt;Fido.ca&lt;/a&gt;&lt;/li&gt;&lt;li&gt;Visit a Fido store or call 1-888-482-3436 to switch to a monthly plan with invoice.&lt;/li&gt;&lt;/ul&gt;&lt;div class=&quot;faq-container support-seefulldetails&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;See full terms&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Offers subject to change without notice. You may top up through IVR, online or on your device. If you top up through the call centre, a $1 fee will apply.&lt;/p&gt;&lt;ol&gt;&lt;li&gt;If your credit card payment fails for your By-the-Year plan, By-the-Month plan or add-on, please note that regular pay-per-use rates will apply.&lt;/li&gt;&lt;li&gt;Third-party services are not provided by Fido and are subject to third-party terms and conditions provided at time of registration. These services are available with Fido Pulse plans only and are free of monthly subscription fees for a 2-year period starting on the day your plan is first activated. Access to third-party services will end after such 2-year period, unless you elect to purchase a paid subscription to such service (where applicable). Changing to an ineligible plan or cancellation of your plan or account will end your access to these services.&lt;/li&gt;&lt;p&gt;&lt;strong&gt;Spotify Premium:&lt;/strong&gt;&amp;nbsp;Limit one Spotify Premium subscription per subscriber across all Rogers brands; you will not be eligible for a similar offer under another Rogers brand, should such an offer be available, after having activated your subscription under this offer.&lt;/p&gt;&lt;li&gt;Your final prepaid airtime will appear as a credit on your second invoice.&lt;/li&gt;&lt;/ol&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; 2017-08-24 18:32:54 EDT how_tos save Prepaid Wireless Primary Support 10 Support Switch from prepaid to monthly | Fido Support EN /consumer/content/switch-to-monthly-plan_EN monthly service Switch from prepaid to monthly | Fido Support Wireless how_tos Support monthly service Prepaid save switch 2017-08-24 18:32:54 EDT Switch from prepaid to monthly | Fido Support KeyWord1_Support_P: Prepaid ShortDescription_P: Interested in a new smartphone starting at $0? Go to a Fido store or call 1-888-482-3436 to change from a prepaid service to a monthly plan. SupportTitle_NH_P: Switch from prepaid to monthly | Fido Support Title_P: Switch from prepaid to monthly | Fido Support Wireless Billing Support Fido switch <p>Switching to a Fido Pulse plan with invoice provides access to:</p><ul><li>New smartphones for as low as $0 with a 2-yr Tab24 agreement</li><li>Bigger data buckets</li><li>Unlimited music with Spotify Premium for 24 months<sup>2</sup></li></ul><p><strong>Things to Know</strong></p><ul><li>A credit check will need to be performed.</li><li>Your first invoice might be <a href="/consumer/content/partial-prorated-charges">prorated </a>depending on the bill cycle you&rsquo;re given upon activating your monthly account.</li><li>Your account balance will be transferred from your prepaid account to your monthly service<sup>3</sup></li><li>Any messages in your voicemail will be automatically erased.</li><li>If you have a by-the-month prepaid plan at the time of the switch: <ul><li>Unused minutes, text and data will be lost.</li><li>You will not be refunded the monthly service fee for partial cycles.</li></ul></li></ul><p>How to proceed:</p><ul><li>Check out monthly price plan options on <a href="/consumer/mobile-plans">Fido.ca</a></li><li>Visit a Fido store or call 1-888-482-3436 to switch to a monthly plan with invoice.</li></ul><div class="faq-container support-seefulldetails"><div class="faq-question"><h3>See full terms</h3><span class="action"> <em class="rui-icon-plus"></em></span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>Offers subject to change without notice. You may top up through IVR, online or on your device. If you top up through the call centre, a $1 fee will apply.</p><ol><li>If your credit card payment fails for your By-the-Year plan, By-the-Month plan or add-on, please note that regular pay-per-use rates will apply.</li><li>Third-party services are not provided by Fido and are subject to third-party terms and conditions provided at time of registration. These services are available with Fido Pulse plans only and are free of monthly subscription fees for a 2-year period starting on the day your plan is first activated. Access to third-party services will end after such 2-year period, unless you elect to purchase a paid subscription to such service (where applicable). Changing to an ineligible plan or cancellation of your plan or account will end your access to these services.</li><p><strong>Spotify Premium:</strong>&nbsp;Limit one Spotify Premium subscription per subscriber across all Rogers brands; you will not be eligible for a similar offer under another Rogers brand, should such an offer be available, after having activated your subscription under this offer.</p><li>Your final prepaid airtime will appear as a credit on your second invoice.</li></ol></div></div></div> ...smartphone starting at $0? Go to a Fido store or call 1-888-482-3436 to change from a <endeca_term>prepaid</endeca_term> service to a monthly plan. monthly service Prepaid save switch Wireless Interested in a new smartphone starting at $0? Go to a Fido store or call 1-888-482-3436 to change from a prepaid service to a monthly plan. AB BC MB NB NL NS NT NU ON PE QC SK YT Switch from prepaid to monthly | Fido Support Support /consumer/content/switch-to-monthly-plan consumer prepaid /consumer/content/switch-to-monthly-plan_EN Billing Prepaid Support Wireless Prepaid monthly service save switch Switch from prepaid to monthly | Fido Support monthly service Prepaid save switch prepaid /consumer/content/switch-to-monthly-plan_EN

    Switch from prepaid to monthly | Fido Support

    Interested in a new smartphone starting at $0? Go to a Fido store or call 1-888-482-3436 to change from a prepaid service to a monthly plan.

  • Insufficient prepaid 1446493591861 Insufficent balance impacts | Fido Support &lt;p&gt;&lt;script src=&quot;/cms/v45/js/support-6.js&quot; type=&quot;text/javascript&quot;&gt;&lt;/script&gt;&lt;!-- @import url(/cms/v45/css/support-6.css); @import url(/cms/v45/css/userstyles_v45.css); --&gt;&lt;/p&gt;&lt;div id=&quot;support_6&quot;&gt;&lt;div class=&quot;bloc_content&quot;&gt;&lt;p&gt;Your account balance is what drives your prepaid service. Fido notifies you free of charge when you have a low or insufficient balance.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Things to Know&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Different fees are taken from your account on their respective anniversary dates. Fees associated with your plan are always taken first, followed by fees for any add-ons and 9-1-1 fees (provincial and non-government).&lt;/li&gt;&lt;li&gt;Any usage done outside of what is included in your plan or add-ons will incur a pay-per-use charge deducted from your remaining account balance.&lt;/li&gt;&lt;li&gt;If you don&amp;rsquo;t have enough funds in your account balance to cover the cost of pay-per-use charges, you will not be able to use your phone for any pay-per-use activity except for 911 and emergency calls.&lt;/li&gt;&lt;li&gt;If you don&amp;rsquo;t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You&amp;rsquo;ll no longer be able to use your phone &lt;strong&gt;except for emergency 911 calls&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;However, you can restore your expired balance if you refill within 7 days after your anniversary date. See&amp;nbsp;&lt;a href=&quot;/consumer/content/check-balance-expiry-date&quot;&gt;how to verify your anniversary date&lt;/a&gt;.&lt;/li&gt;&lt;li&gt;Never worry about low or insufficient balance with &lt;a href=&quot;/consumer/content/auto-refill-prepaid&quot;&gt;Auto Refill&lt;/a&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;!-- faq 1 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What happens when you have a low balance (all plan types):&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;strong&gt;Low balance&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&lt;ul&gt;&lt;li&gt;If your account reaches less than $3, a message will appear on your Fido phone screen after a transaction (making or receiving a call, sending a text message, etc.) reminding you to refill your account.&lt;/li&gt;&lt;/ul&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;strong&gt;Approaching your anniversary date&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&lt;ul&gt;&lt;li&gt;If your anniversary date is within the next 5 days or less, a message will appear on your screen after a transaction reminding you to refill your account.&lt;/li&gt;&lt;li&gt;If your anniversary date is within the next 2 days or less, a text message will be sent reminding you to refill your account.&lt;/li&gt;&lt;/ul&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 1 end --&gt; &lt;!-- faq 2 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What happens if you don't have enough balance in your account to complete a transaction:&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;&lt;strong&gt;Insufficient balance (all plans)&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&lt;ul&gt;&lt;li&gt;If you attempt to complete a transaction when you have an insufficient balance, you'll get a text message reminding you to refill your account.&lt;/li&gt;&lt;/ul&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;strong&gt;Failed daily/monthly service fee (all plans)&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&lt;ul&gt;&lt;li&gt;If you don&amp;rsquo;t have enough funds in your account to cover the cost of a plan or add-on, a text message will be sent to advise you.&lt;/li&gt;&lt;/ul&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;strong&gt;Daily/Monthly plan&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&lt;ul&gt;&lt;li&gt;If you don&amp;rsquo;t have sufficient funds in your account to cover the cost of your plan on the due date of your payment, any usage made will be deducted on a pay-per-use basis from your account.&lt;/li&gt;&lt;/ul&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;strong&gt;Add-ons (daily/monthly plan)&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&lt;ul&gt;&lt;li&gt;If you don&amp;rsquo;t have sufficient funds in your account to cover the cost of an add-on on the due date of your payment, any usage made will be deducted on a pay-per-use basis from your account.&lt;/li&gt;&lt;/ul&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;strong&gt;Making or receiving a call&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&lt;ul&gt;&lt;li&gt;If you&amp;rsquo;re on a Prepaid By the Minute plan, you will not be able to make or receive calls.&lt;/li&gt;&lt;li&gt;If you&amp;rsquo;re on a Prepaid By the Day or By the Month plan and make a call type that is not included in your prepaid plan, you won&amp;rsquo;t be able to make or receive calls.&lt;/li&gt;&lt;/ul&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;strong&gt;Sending a text message&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&lt;ul&gt;&lt;li&gt;Pay-per-use users: you won&amp;rsquo;t be able to send text messages.&lt;/li&gt;&lt;li&gt;Add-ons: if you still have space available, you can send your remaining messages in the period you paid for.&lt;/li&gt;&lt;li&gt;If you&amp;rsquo;re on a Prepaid By the Day or By the Month plan that includes text messaging and have used up the allotted space in your plan, you will not be able to send any text messages.&lt;/li&gt;&lt;/ul&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;strong&gt;Receiving a text message&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&lt;ul&gt;&lt;li&gt;Pay-per-use users: you&amp;rsquo;ll continue to receive text messages as long as your balance doesn&amp;rsquo;t reach $0.&lt;/li&gt;&lt;li&gt;Add-ons: you&amp;rsquo;ll continue receiving text messages during the period you paid for.&lt;/li&gt;&lt;li&gt;If you&amp;rsquo;re on a Prepaid By the Day or By the Month plan that includes text messaging, and have used up the allotted space in your plan, you&amp;rsquo;ll continue receiving text messages during the period you paid for.&lt;/li&gt;&lt;/ul&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;&lt;strong&gt;Other services&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&lt;ul&gt;&lt;li&gt;911 calling is always available.&lt;/li&gt;&lt;li&gt;Pay-per-use users: services will not work.&lt;/li&gt;&lt;li&gt;Add-ons: you will continue to be able to use the services for the period you paid for (i.e. Data Day Pass will allow service for the full 24-hour period)&lt;/li&gt;&lt;/ul&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 2 end --&gt;&lt;!-- /.bloc_content --&gt;&lt;/div&gt;&lt;!-- /.support_6 --&gt;&lt;/div&gt; 2017-08-24 18:32:53 EDT prepaid faqs Insufficient Wireless Primary Support 10 Support Insufficent balance impacts | Fido Support EN /consumer/content/insufficient-balance_EN Insufficent balance impacts | Fido Support Wireless faqs Support balance Insufficient prepaid 2017-08-24 18:32:53 EDT Insufficent balance impacts | Fido Support KeyWord3_Support_P: prepaid ShortDescription_P: Important information to know when your prepaid balance is insufficient and the impacts it will have on your services. Wireless Billing Support Fido balance <p><script src="/cms/v45/js/support-6.js" type="text/javascript"></script><!-- @import url(/cms/v45/css/support-6.css); @import url(/cms/v45/css/userstyles_v45.css); --></p><div id="support_6"><div class="bloc_content"><p>Your account balance is what drives your prepaid service. Fido notifies you free of charge when you have a low or insufficient balance.</p><p><strong>Things to Know</strong></p><ul><li>Different fees are taken from your account on their respective anniversary dates. Fees associated with your plan are always taken first, followed by fees for any add-ons and 9-1-1 fees (provincial and non-government).</li><li>Any usage done outside of what is included in your plan or add-ons will incur a pay-per-use charge deducted from your remaining account balance.</li><li>If you don&rsquo;t have enough funds in your account balance to cover the cost of pay-per-use charges, you will not be able to use your phone for any pay-per-use activity except for 911 and emergency calls.</li><li>If you don&rsquo;t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You&rsquo;ll no longer be able to use your phone <strong>except for emergency 911 calls</strong>.</li><li>However, you can restore your expired balance if you refill within 7 days after your anniversary date. See&nbsp;<a href="/consumer/content/check-balance-expiry-date">how to verify your anniversary date</a>.</li><li>Never worry about low or insufficient balance with <a href="/consumer/content/auto-refill-prepaid">Auto Refill</a>.</li></ul><!-- faq 1 start --><div class="faq-container"><div class="faq-question"><h3>What happens when you have a low balance (all plan types):</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><table class="table-calls-forwarding" border="0"><tbody><tr><td><strong>Low balance</strong></td><td><ul><li>If your account reaches less than $3, a message will appear on your Fido phone screen after a transaction (making or receiving a call, sending a text message, etc.) reminding you to refill your account.</li></ul></td></tr><tr><td><strong>Approaching your anniversary date</strong></td><td><ul><li>If your anniversary date is within the next 5 days or less, a message will appear on your screen after a transaction reminding you to refill your account.</li><li>If your anniversary date is within the next 2 days or less, a text message will be sent reminding you to refill your account.</li></ul></td></tr></tbody></table></div></div></div><!-- faq 1 end --> <!-- faq 2 start --><div class="faq-container"><div class="faq-question"><h3>What happens if you don't have enough balance in your account to complete a transaction:</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><table class="table-calls-forwarding" border="0"><tbody><tr><td><strong>Insufficient balance (all plans)</strong></td><td><ul><li>If you attempt to complete a transaction when you have an insufficient balance, you'll get a text message reminding you to refill your account.</li></ul></td></tr><tr><td><strong>Failed daily/monthly service fee (all plans)</strong></td><td><ul><li>If you don&rsquo;t have enough funds in your account to cover the cost of a plan or add-on, a text message will be sent to advise you.</li></ul></td></tr><tr><td><strong>Daily/Monthly plan</strong></td><td><ul><li>If you don&rsquo;t have sufficient funds in your account to cover the cost of your plan on the due date of your payment, any usage made will be deducted on a pay-per-use basis from your account.</li></ul></td></tr><tr><td><strong>Add-ons (daily/monthly plan)</strong></td><td><ul><li>If you don&rsquo;t have sufficient funds in your account to cover the cost of an add-on on the due date of your payment, any usage made will be deducted on a pay-per-use basis from your account.</li></ul></td></tr><tr><td><strong>Making or receiving a call</strong></td><td><ul><li>If you&rsquo;re on a Prepaid By the Minute plan, you will not be able to make or receive calls.</li><li>If you&rsquo;re on a Prepaid By the Day or By the Month plan and make a call type that is not included in your prepaid plan, you won&rsquo;t be able to make or receive calls.</li></ul></td></tr><tr><td><strong>Sending a text message</strong></td><td><ul><li>Pay-per-use users: you won&rsquo;t be able to send text messages.</li><li>Add-ons: if you still have space available, you can send your remaining messages in the period you paid for.</li><li>If you&rsquo;re on a Prepaid By the Day or By the Month plan that includes text messaging and have used up the allotted space in your plan, you will not be able to send any text messages.</li></ul></td></tr><tr><td><strong>Receiving a text message</strong></td><td><ul><li>Pay-per-use users: you&rsquo;ll continue to receive text messages as long as your balance doesn&rsquo;t reach $0.</li><li>Add-ons: you&rsquo;ll continue receiving text messages during the period you paid for.</li><li>If you&rsquo;re on a Prepaid By the Day or By the Month plan that includes text messaging, and have used up the allotted space in your plan, you&rsquo;ll continue receiving text messages during the period you paid for.</li></ul></td></tr><tr><td><strong>Other services</strong></td><td><ul><li>911 calling is always available.</li><li>Pay-per-use users: services will not work.</li><li>Add-ons: you will continue to be able to use the services for the period you paid for (i.e. Data Day Pass will allow service for the full 24-hour period)</li></ul></td></tr></tbody></table></div></div></div><!-- faq 2 end --><!-- /.bloc_content --></div><!-- /.support_6 --></div> Important information to know when your <endeca_term>prepaid</endeca_term> balance is insufficient and the impacts it will have on your services. balance Insufficient prepaid Wireless Important information to know when your prepaid balance is insufficient and the impacts it will have on your services. AB BC MB NB NL NS NT NU ON PE QC SK YT Insufficent balance impacts | Fido Support Support /consumer/content/insufficient-balance consumer prepaid /consumer/content/insufficient-balance_EN Billing Insufficient Support Wireless Insufficient balance prepaid Insufficent balance impacts | Fido Support balance Insufficient prepaid prepaid /consumer/content/insufficient-balance_EN

    Insufficent balance impacts | Fido Support

    Important information to know when your prepaid balance is insufficient and the impacts it will have on your services.

  • self-serve regular 247 The benefits of logging into My Account | Fido Support &lt;p&gt;&lt;!--&lt;mce:script mce_src=&quot;/cms/v45/js/support-6.js&quot; type=&quot;text/javascript&quot;&gt;&lt;/mce:script&gt;--&gt;&lt;/p&gt;&lt;div id=&quot;support_6&quot;&gt;&lt;!--&lt;h1&gt;Account Management&lt;/h1&gt;--&gt;&lt;div class=&quot;bloc_content&quot;&gt;&lt;!--&lt;h2&gt;Why register for My Account&lt;/h2&gt;--&gt;&lt;p&gt;We&amp;rsquo;re putting the power back into your hands when it comes to managing your Fido account, by making tons of services available online 24/7. So the next time you have a question about your postpaid mobile, prepaid mobile or internet services, try logging into My Account on Fido.ca first.&lt;/p&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;th&gt;&lt;strong&gt;Activity&lt;/strong&gt;&lt;/th&gt; &lt;th&gt;&lt;strong&gt;Internet&lt;/strong&gt;&lt;/th&gt; &lt;th&gt;&lt;strong&gt;Monthly Service&lt;/strong&gt;&lt;/th&gt; &lt;th&gt;&lt;strong&gt;Prepaid Service &lt;/strong&gt;&lt;/th&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td&gt;Edit address and contact details&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Reset Fido.ca password&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Change your plan&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;View usage online&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Change data usage notifications&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;View/pay bill(s) online&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;View payment history&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Register for pre-authorized payments&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Make one-time payment&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Turn online billing on or off&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Live Chat with a representative&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Restart your modem&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Refer a friend&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;View/redeem &lt;strong&gt;FidoREWARDS&lt;sub&gt;TM&lt;/sub&gt;&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;View plan and Add-ons&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Add optional services&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;View account balance/expiry date&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;View transaction history&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Register for Auto refill&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Register credit card for Auto-refill or one-time refill&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Update credit card information&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;One-time prepaid account refill via voucher or Interac&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td&gt;&amp;nbsp;&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;&lt;img src=&quot;/cms/fido/images/support/icon-table-checkmark.png&quot; alt=&quot;icon-table-checkmark&quot; width=&quot;16&quot; height=&quot;16&quot; /&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt;We also offer a wide range of account management services on the My Account mobile app. To learn more about the app &lt;a href=&quot;/consumer/content/using-My-Account-mobile-app&quot;&gt;click here&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;Don&amp;rsquo;t have a My Account profile set up yet? Here&amp;rsquo;s &lt;a href=&quot;/consumer/content/how-to-register&quot;&gt;how to register&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;Having difficulty remembering your password? Here&amp;rsquo;s what to do if you &lt;a href=&quot;/consumer/content/reset-fido-password&quot;&gt;forgot your My Account password&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;!-- /.bloc_content --&gt;&lt;/div&gt;&lt;!-- /.support_6 --&gt; 2017-08-24 18:32:55 EDT faqs online self-serve selfserve Primary Support 10 Support The benefits of logging into My Account | Fido Support EN /consumer/content/why-register_EN profile The benefits of logging into My Account | Fido Support selfserve faqs Support benefits online profile self-serve 2017-08-24 18:32:55 EDT The benefits of logging into My Account | Fido Support ShortDescription_P: A breakdown of what you can see and do online in My Account, as a mobile (monthly service or prepaid) and/or internet customer. Billing Support Fido benefits <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p><div id="support_6"><!--<h1>Account Management</h1>--><div class="bloc_content"><!--<h2>Why register for My Account</h2>--><p>We&rsquo;re putting the power back into your hands when it comes to managing your Fido account, by making tons of services available online 24/7. So the next time you have a question about your postpaid mobile, prepaid mobile or internet services, try logging into My Account on Fido.ca first.</p><table class="table-calls-forwarding" border="0"><thead> <tr><th><strong>Activity</strong></th> <th><strong>Internet</strong></th> <th><strong>Monthly Service</strong></th> <th><strong>Prepaid Service </strong></th></tr></thead> <tbody><tr><td>Edit address and contact details</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td></tr><tr><td>Reset Fido.ca password</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td></tr><tr><td>Change your plan</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td></tr><tr><td>View usage online</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td></tr><tr><td>Change data usage notifications</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td>&nbsp;</td><td>&nbsp;</td></tr><tr><td>View/pay bill(s) online</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td>&nbsp;</td></tr><tr><td>View payment history</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td>&nbsp;</td></tr><tr><td>Register for pre-authorized payments</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td>&nbsp;</td></tr><tr><td>Make one-time payment</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td>&nbsp;</td></tr><tr><td>Turn online billing on or off</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td>&nbsp;</td></tr><tr><td>Live Chat with a representative</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td>&nbsp;</td></tr><tr><td>Restart your modem</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td>&nbsp;</td><td>&nbsp;</td></tr><tr><td>Refer a friend</td><td>&nbsp;</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td></tr><tr><td>View/redeem <strong>FidoREWARDS<sub>TM</sub></strong></td><td>&nbsp;</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td></tr><tr><td>View plan and Add-ons</td><td>&nbsp;</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td></tr><tr><td>Add optional services</td><td>&nbsp;</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td>&nbsp;</td></tr><tr><td>View account balance/expiry date</td><td>&nbsp;</td><td>&nbsp;</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td></tr><tr><td>View transaction history</td><td>&nbsp;</td><td>&nbsp;</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td></tr><tr><td>Register for Auto refill</td><td>&nbsp;</td><td>&nbsp;</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td></tr><tr><td>Register credit card for Auto-refill or one-time refill</td><td>&nbsp;</td><td>&nbsp;</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td></tr><tr><td>Update credit card information</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td></tr><tr><td>One-time prepaid account refill via voucher or Interac</td><td>&nbsp;</td><td>&nbsp;</td><td class="text-center"><img src="/cms/fido/images/support/icon-table-checkmark.png" alt="icon-table-checkmark" width="16" height="16" /></td></tr></tbody></table><p>We also offer a wide range of account management services on the My Account mobile app. To learn more about the app <a href="/consumer/content/using-My-Account-mobile-app">click here</a>.</p><p>Don&rsquo;t have a My Account profile set up yet? Here&rsquo;s <a href="/consumer/content/how-to-register">how to register</a>.</p><p>Having difficulty remembering your password? Here&rsquo;s what to do if you <a href="/consumer/content/reset-fido-password">forgot your My Account password</a>.</p></div><!-- /.bloc_content --></div><!-- /.support_6 --> A breakdown of what you can see and do online in My Account, as a mobile (monthly service or <endeca_term>prepaid</endeca_term>) and/or internet customer. benefits online profile self-serve selfserve A breakdown of what you can see and do online in My Account, as a mobile (monthly service or prepaid) and/or internet customer. AB BC MB NB NL NS NT NU ON PE QC SK YT The benefits of logging into My Account | Fido Support Support /consumer/content/why-register consumer regular /consumer/content/why-register_EN Billing self-serve selfserve Support benefits online profile self-serve The benefits of logging into My Account | Fido Support benefits online profile self-serve regular /consumer/content/why-register_EN

    The benefits of logging into My Account | Fido Support

    A breakdown of what you can see and do online in My Account, as a mobile (monthly service or prepaid) and/or internet customer.

  • prepaid 491 &lt;div class=&quot;rui-support-resulttypes support-tabs&quot;&gt;&lt;ul&gt;&lt;li class=&quot;active&quot;&gt; &lt;a href=&quot;javascript:void(0)&quot;&gt;&lt;span&gt;Prepaid mobile service&lt;/span&gt;&lt;/a&gt; &lt;/li&gt;&lt;li&gt; &lt;a href=&quot;/consumer/content/email-to-text&quot;&gt; &lt;span&gt;Monthly mobile plan&lt;/span&gt; &lt;/a&gt; &lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;This service allows you to receive e-mails right on your phone&amp;rsquo;s e-mail address (for example 5145551234@fido.ca). You can reply, forward and copy as well. &lt;a href=&quot;/web/content/messaging/email_to_text&quot;&gt;Learn what Email to text is and how much it costs&lt;/a&gt;.&lt;/p&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Things to Know&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;A capacity of over &lt;span&gt;160&lt;/span&gt; characters per message.&lt;/li&gt;&lt;li&gt;You can block a sending address or domain.&lt;/li&gt;&lt;li&gt;The pending messages are queued for up to 72 hours while the system tries to deliver.&lt;/li&gt;&lt;li&gt;The E-mail messages are valid for 24 hours.&lt;/li&gt;&lt;li&gt;If not responded to after 24 hours, the e-mail is no longer available.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;h3&gt;How to use Email to Text Messages&lt;/h3&gt;&lt;!-- ACCORDION [START] --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;To subscribe&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;Text &lt;span&gt;Subscribe&lt;/span&gt; to &lt;span&gt;3436&lt;/span&gt;&lt;/li&gt;&lt;li&gt;Reply &lt;span&gt;Yes&lt;/span&gt; to e-mail message received from &lt;span&gt;number@fido.ca&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- ACCORDION [END] --&gt; &lt;!-- ACCORDION [START] --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How to read your e-mails&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;You will receive the following SMS alert when message is received through number@fido.ca: &lt;ul type=&quot;circle&quot;&gt;&lt;li&gt;&lt;span&gt;You have mail from &amp;lt;email address&amp;gt;. Reply with &amp;lsquo;Read&amp;rsquo; to view your message.&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;The message will end with &amp;ldquo;More&amp;rdquo; if it contents over 160 characters. &lt;ul type=&quot;circle&quot;&gt;&lt;li&gt;To read entire message, reply &lt;span&gt;M&lt;/span&gt; or &lt;span&gt;More&lt;/span&gt; or &lt;span&gt;R&lt;/span&gt; or &lt;span&gt;Read&lt;/span&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Incoming messages will be from variation of short codes &lt;span&gt;305XXXXX&lt;/span&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- ACCORDION [END] --&gt; &lt;!-- ACCORDION [START] --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Using commands&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;Text &lt;span&gt;Help&lt;/span&gt; to &lt;span&gt;3436&lt;/span&gt; for the full list of commands.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- ACCORDION [END] --&gt; &lt;!-- ACCORDION [START] --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;E-mail to text Service commands and short forms&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h3&gt;User Commands&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Using the &lt;span&gt;REPLY&lt;/span&gt; option on your phone, use the following commands to interact with the E-mail to Text service.&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Use one of the following Commands to reply to the initial alert message:&lt;/h4&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot; summary=&quot;Use one of the following Commands to reply to the initial alert message&quot;&gt;&lt;tbody&gt;&lt;tr class=&quot;first&quot;&gt;&lt;th class=&quot;first alcenter&quot; scope=&quot;col&quot;&gt;&lt;span class=&quot;txtb&quot;&gt;Command&lt;/span&gt;&lt;/th&gt; &lt;th class=&quot;alcenter&quot; scope=&quot;col&quot;&gt;&lt;span class=&quot;txtb&quot;&gt;Short Commands&lt;/span&gt;&lt;/th&gt; &lt;th class=&quot;last alcenter&quot; scope=&quot;col&quot;&gt;&lt;span class=&quot;txtb&quot;&gt;Description&lt;/span&gt;&lt;/th&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Read&lt;/td&gt;&lt;td class=&quot;alcenter&quot;&gt;R&lt;/td&gt;&lt;td class=&quot;alcenter&quot;&gt;Reads the message (up to 160 characters)&lt;/td&gt;&lt;/tr&gt;&lt;tr class=&quot;last&quot;&gt;&lt;td class=&quot;first alcenter&quot;&gt;Block&lt;/td&gt;&lt;td class=&quot;alcenter&quot;&gt;B&lt;/td&gt;&lt;td class=&quot;last alcenter&quot;&gt;Adds sender to your 'deny' list (&lt;a class=&quot;support-modal&quot; rel=&quot;#spam&quot; href=&quot;#&quot;&gt;spam control&lt;/a&gt;)&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;h4&gt;Use the following commands to interact with received messages:&lt;/h4&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot; summary=&quot;Use the following commands to interact with received messages&quot;&gt;&lt;tbody&gt;&lt;tr class=&quot;first&quot;&gt;&lt;th class=&quot;first alcenter&quot; scope=&quot;col&quot;&gt;&lt;span class=&quot;txtb&quot;&gt;Command&lt;/span&gt;&lt;/th&gt; &lt;th class=&quot;alcenter&quot; scope=&quot;col&quot;&gt;&lt;span class=&quot;txtb&quot;&gt;Short Commands&lt;/span&gt;&lt;/th&gt; &lt;th class=&quot;last alcenter&quot; scope=&quot;col&quot;&gt;&lt;span class=&quot;txtb&quot;&gt;Description&lt;/span&gt;&lt;/th&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Read&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;R&lt;/td&gt;&lt;td class=&quot;center&quot;&gt;Reads the message (up to 160 characters)&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;More&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;M&lt;/td&gt;&lt;td class=&quot;alcenter&quot;&gt;To get the rest of the initial message.&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Block&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;B&lt;/td&gt;&lt;td class=&quot;alcenter&quot;&gt;Adds the sender to your &quot;deny&quot; list (&lt;a class=&quot;support-modal&quot; rel=&quot;#spam&quot; href=&quot;#&quot;&gt;spam control&lt;/a&gt;)&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Forward&lt;br /&gt; email@addr.com&lt;/td&gt;&lt;td class=&quot;alcenter&quot;&gt;F&lt;/td&gt;&lt;td class=&quot;alcenter&quot;&gt;Forward the entire e-mail message (including attachments) to another e-mail address&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Forward addr1;&lt;br /&gt;addr2; addr...&lt;/td&gt;&lt;td class=&quot;alcenter&quot;&gt;F&lt;/td&gt;&lt;td class=&quot;alcenter&quot;&gt;Forward the entire e-mail message to a list of e-mail addresses (separate addresses with semicolons)&lt;/td&gt;&lt;/tr&gt;&lt;tr class=&quot;last&quot;&gt;&lt;td class=&quot;first alcenter&quot;&gt;Get cc&lt;/td&gt;&lt;td class=&quot;alcenter&quot;&gt;Gcc, G cc&lt;/td&gt;&lt;td class=&quot;last alcenter&quot;&gt;Retrieves the cc list on a received message&lt;br /&gt;I.E. It retrieves all e-mail addresses that were carbon copied on the original e-mail.&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;h3&gt;Administrative Commands&lt;/h3&gt;&lt;h4&gt;Use these commands to manage your service. Just send a command as a text message to &quot;3436&quot;:&lt;/h4&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot; summary=&quot;Use these commands to manage your service. Just send a command as a text message to &amp;quot;3436&amp;quot;&quot;&gt;&lt;tbody&gt;&lt;tr class=&quot;first&quot;&gt;&lt;th class=&quot;first alcenter&quot; scope=&quot;col&quot;&gt;&lt;span class=&quot;txtb&quot;&gt;Command&lt;/span&gt;&lt;/th&gt; &lt;th class=&quot;last alcenter&quot; scope=&quot;col&quot;&gt;&lt;span class=&quot;txtb&quot;&gt;Description&lt;/span&gt;&lt;/th&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Subscribe&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;Turns the E-mail to text service on&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Unsubscribe&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;Turns the E-mail to text service off&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Alias name&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;Defines your alias (e.g. name@fido.ca)&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Name your name&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;Defines a familiar name (e.g. &quot;John Smith&quot;), in addition to the e-mail alias, for outbound e-mails from your phone&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Number off&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;Turns alerts off for e-mail sent to number@fido.ca. Note: You must define an alias in order to use this command!&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Number on&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;Turns alerts for number@fido.ca back on&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;CC on&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;All replies will be sent to all addresses in the 'To' and 'cc' fields of the original received e-mail&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;CC off&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;Turns carbon copy reply off&lt;br /&gt;I.E. No email address will appears in the &amp;lsquo;to&amp;rsquo; and &amp;lsquo;cc&amp;rsquo; field.&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Allow email@addr.com&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;Add a sender to the &quot;allow&quot; list, removing that sender from the &quot;deny&quot; list if necessary. (spam control*)&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Allow domain.com&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;Add any address from a domain to the &quot;allow&quot; list (any user@domain.com)&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Block email@addr.com&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;Add a sender to the &quot;deny&quot; list, removing that sender from the &quot;allow&quot; list if necessary. (spam control*)&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Block domain.com&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;Add any address from a domain to the &quot;deny&quot; list (any user@domain.com)&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Fran&amp;ccedil;ais&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;Request service in French&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td class=&quot;alcenter&quot;&gt;Help&lt;/td&gt;&lt;td class=&quot;alt alcenter&quot;&gt;Returns a list of help topics&lt;/td&gt;&lt;/tr&gt;&lt;tr class=&quot;last&quot;&gt;&lt;td class=&quot;first alcenter&quot;&gt;Help command&lt;/td&gt;&lt;td class=&quot;last alcenter&quot;&gt;Returns help for using a specific command&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- ACCORDION [END] --&gt; &lt;!-- ACCORDION [START] --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;To unsubscribe (stop receiving notifications)&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;Text &lt;span&gt;Unsubscribe&lt;/span&gt; to &lt;span&gt;3436&lt;/span&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- ACCORDION [END] --&gt; &lt;!-- ACCORDION [START] --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Using E-mail to Text while travelling&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h4&gt;In Canada on the Fido network:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;You can use E-mail to text anywhere on the &lt;a href=&quot;/web/page/portal/Fido/CoverageSupport&quot;&gt;Fido network&lt;/a&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;While in the U.S. and Internationally:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;You can use E-mail to text anywhere in the world where there is a network supporting text messaging.&lt;/li&gt;&lt;li&gt;There is an additional text messaging cost for using E-Mail to Text while traveling outside of Fido's network. See our &lt;a href=&quot;/web/page/portal/Fido/CoverageSupport&quot;&gt;roaming rates and coverage maps&lt;/a&gt; while traveling..&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- ACCORDION [END] --&gt; &lt;!-- MODAL CONTENT [START] --&gt;&lt;div id=&quot;spam&quot; class=&quot;modal fade&quot; style=&quot;display: none;&quot;&gt;&lt;div class=&quot;modal-dialog&quot;&gt;&lt;div class=&quot;modal-content&quot;&gt;&lt;div class=&quot;modal-header&quot;&gt;&lt;button class=&quot;close&quot;&gt; &lt;span&gt;X&lt;/span&gt; &lt;/button&gt;&lt;h4 class=&quot;modal-title&quot;&gt;Spam Control:&lt;/h4&gt;&lt;/div&gt;&lt;div class=&quot;modal-body&quot;&gt;&lt;p&gt;The E-mail to text service uses a sophisticated anti-spam engine to help insure that subscribers do not receive unsolicited e-mail messages. A network component will block messages which contain specific criteria, unique to spam messages. As well, subscribers may also choose to personalize the behaviour of their service by populating their &quot;allow&quot; and &quot;deny&quot; lists (see above). e-mail originating from addresses in the &quot;deny&quot; list will never reach the phone. E-mail originating from addresses in the &quot;allow&quot; list will always reach the phone, whether the service believes the messages to be spam or not.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- MODAL CONTENT [END] --&gt; Email to Text Messaging | Fido Support 2015-12-07 16:45:32 EST how_tos Primary 10 Support Support Email to Text Messaging | Fido Support EN /consumer/content/prepaid-email-to-text_EN Email to Text Messaging | Fido Support how_tos Support 2015-12-07 16:45:32 EST Email to Text Messaging | Fido Support ShortDescription_P: text, messages, sms, email, premium, 160 characters, prepaid, how, faq Mobile Support Fido <div class="rui-support-resulttypes support-tabs"><ul><li class="active"> <a href="javascript:void(0)"><span>Prepaid mobile service</span></a> </li><li> <a href="/consumer/content/email-to-text"> <span>Monthly mobile plan</span> </a> </li></ul></div><p>&nbsp;</p><p>This service allows you to receive e-mails right on your phone&rsquo;s e-mail address (for example 5145551234@fido.ca). You can reply, forward and copy as well. <a href="/web/content/messaging/email_to_text">Learn what Email to text is and how much it costs</a>.</p><div class="gray-bg"><h3>Things to Know</h3><ul><li>A capacity of over <span>160</span> characters per message.</li><li>You can block a sending address or domain.</li><li>The pending messages are queued for up to 72 hours while the system tries to deliver.</li><li>The E-mail messages are valid for 24 hours.</li><li>If not responded to after 24 hours, the e-mail is no longer available.</li></ul></div><h3>How to use Email to Text Messages</h3><!-- ACCORDION [START] --><div class="faq-container"><div class="faq-question"><h3>To subscribe</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><ul><li>Text <span>Subscribe</span> to <span>3436</span></li><li>Reply <span>Yes</span> to e-mail message received from <span>number@fido.ca</span></li></ul></div></div></div><!-- ACCORDION [END] --> <!-- ACCORDION [START] --><div class="faq-container"><div class="faq-question"><h3>How to read your e-mails</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><ul><li>You will receive the following SMS alert when message is received through number@fido.ca: <ul type="circle"><li><span>You have mail from &lt;email address&gt;. Reply with &lsquo;Read&rsquo; to view your message.</span></li></ul></li><li>The message will end with &ldquo;More&rdquo; if it contents over 160 characters. <ul type="circle"><li>To read entire message, reply <span>M</span> or <span>More</span> or <span>R</span> or <span>Read</span>.</li></ul></li><li>Incoming messages will be from variation of short codes <span>305XXXXX</span>.</li></ul></div></div></div><!-- ACCORDION [END] --> <!-- ACCORDION [START] --><div class="faq-container"><div class="faq-question"><h3>Using commands</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><ul><li>Text <span>Help</span> to <span>3436</span> for the full list of commands.</li></ul></div></div></div><!-- ACCORDION [END] --> <!-- ACCORDION [START] --><div class="faq-container"><div class="faq-question"><h3>E-mail to text Service commands and short forms</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><h3>User Commands</h3><ul><li>Using the <span>REPLY</span> option on your phone, use the following commands to interact with the E-mail to Text service.</li></ul><h4>Use one of the following Commands to reply to the initial alert message:</h4><table class="table-calls-forwarding" border="0" summary="Use one of the following Commands to reply to the initial alert message"><tbody><tr class="first"><th class="first alcenter" scope="col"><span class="txtb">Command</span></th> <th class="alcenter" scope="col"><span class="txtb">Short Commands</span></th> <th class="last alcenter" scope="col"><span class="txtb">Description</span></th></tr><tr><td class="alcenter">Read</td><td class="alcenter">R</td><td class="alcenter">Reads the message (up to 160 characters)</td></tr><tr class="last"><td class="first alcenter">Block</td><td class="alcenter">B</td><td class="last alcenter">Adds sender to your 'deny' list (<a class="support-modal" rel="#spam" href="#">spam control</a>)</td></tr></tbody></table><h4>Use the following commands to interact with received messages:</h4><table class="table-calls-forwarding" border="0" summary="Use the following commands to interact with received messages"><tbody><tr class="first"><th class="first alcenter" scope="col"><span class="txtb">Command</span></th> <th class="alcenter" scope="col"><span class="txtb">Short Commands</span></th> <th class="last alcenter" scope="col"><span class="txtb">Description</span></th></tr><tr><td class="alcenter">Read</td><td class="alt alcenter">R</td><td class="center">Reads the message (up to 160 characters)</td></tr><tr><td class="alcenter">More</td><td class="alt alcenter">M</td><td class="alcenter">To get the rest of the initial message.</td></tr><tr><td class="alcenter">Block</td><td class="alt alcenter">B</td><td class="alcenter">Adds the sender to your "deny" list (<a class="support-modal" rel="#spam" href="#">spam control</a>)</td></tr><tr><td class="alcenter">Forward<br /> email@addr.com</td><td class="alcenter">F</td><td class="alcenter">Forward the entire e-mail message (including attachments) to another e-mail address</td></tr><tr><td class="alcenter">Forward addr1;<br />addr2; addr...</td><td class="alcenter">F</td><td class="alcenter">Forward the entire e-mail message to a list of e-mail addresses (separate addresses with semicolons)</td></tr><tr class="last"><td class="first alcenter">Get cc</td><td class="alcenter">Gcc, G cc</td><td class="last alcenter">Retrieves the cc list on a received message<br />I.E. It retrieves all e-mail addresses that were carbon copied on the original e-mail.</td></tr></tbody></table><h3>Administrative Commands</h3><h4>Use these commands to manage your service. Just send a command as a text message to "3436":</h4><table class="table-calls-forwarding" border="0" summary="Use these commands to manage your service. Just send a command as a text message to &quot;3436&quot;"><tbody><tr class="first"><th class="first alcenter" scope="col"><span class="txtb">Command</span></th> <th class="last alcenter" scope="col"><span class="txtb">Description</span></th></tr><tr><td class="alcenter">Subscribe</td><td class="alt alcenter">Turns the E-mail to text service on</td></tr><tr><td class="alcenter">Unsubscribe</td><td class="alt alcenter">Turns the E-mail to text service off</td></tr><tr><td class="alcenter">Alias name</td><td class="alt alcenter">Defines your alias (e.g. name@fido.ca)</td></tr><tr><td class="alcenter">Name your name</td><td class="alt alcenter">Defines a familiar name (e.g. "John Smith"), in addition to the e-mail alias, for outbound e-mails from your phone</td></tr><tr><td>Number off</td><td class="alt alcenter">Turns alerts off for e-mail sent to number@fido.ca. Note: You must define an alias in order to use this command!</td></tr><tr><td class="alcenter">Number on</td><td class="alt alcenter">Turns alerts for number@fido.ca back on</td></tr><tr><td class="alcenter">CC on</td><td class="alt alcenter">All replies will be sent to all addresses in the 'To' and 'cc' fields of the original received e-mail</td></tr><tr><td class="alcenter">CC off</td><td class="alt alcenter">Turns carbon copy reply off<br />I.E. No email address will appears in the &lsquo;to&rsquo; and &lsquo;cc&rsquo; field.</td></tr><tr><td class="alcenter">Allow email@addr.com</td><td class="alt alcenter">Add a sender to the "allow" list, removing that sender from the "deny" list if necessary. (spam control*)</td></tr><tr><td class="alcenter">Allow domain.com</td><td class="alt alcenter">Add any address from a domain to the "allow" list (any user@domain.com)</td></tr><tr><td class="alcenter">Block email@addr.com</td><td class="alt alcenter">Add a sender to the "deny" list, removing that sender from the "allow" list if necessary. (spam control*)</td></tr><tr><td class="alcenter">Block domain.com</td><td class="alt alcenter">Add any address from a domain to the "deny" list (any user@domain.com)</td></tr><tr><td class="alcenter">Fran&ccedil;ais</td><td class="alt alcenter">Request service in French</td></tr><tr><td class="alcenter">Help</td><td class="alt alcenter">Returns a list of help topics</td></tr><tr class="last"><td class="first alcenter">Help command</td><td class="last alcenter">Returns help for using a specific command</td></tr></tbody></table></div></div></div><!-- ACCORDION [END] --> <!-- ACCORDION [START] --><div class="faq-container"><div class="faq-question"><h3>To unsubscribe (stop receiving notifications)</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><ul><li>Text <span>Unsubscribe</span> to <span>3436</span>.</li></ul></div></div></div><!-- ACCORDION [END] --> <!-- ACCORDION [START] --><div class="faq-container"><div class="faq-question"><h3>Using E-mail to Text while travelling</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer6" class="collapse"><div class="faq-answer"><h4>In Canada on the Fido network:</h4><ul><li>You can use E-mail to text anywhere on the <a href="/web/page/portal/Fido/CoverageSupport">Fido network</a>.</li></ul><h4>While in the U.S. and Internationally:</h4><ul><li>You can use E-mail to text anywhere in the world where there is a network supporting text messaging.</li><li>There is an additional text messaging cost for using E-Mail to Text while traveling outside of Fido's network. See our <a href="/web/page/portal/Fido/CoverageSupport">roaming rates and coverage maps</a> while traveling..</li></ul></div></div></div><!-- ACCORDION [END] --> <!-- MODAL CONTENT [START] --><div id="spam" class="modal fade" style="display: none;"><div class="modal-dialog"><div class="modal-content"><div class="modal-header"><button class="close"> <span>X</span> </button><h4 class="modal-title">Spam Control:</h4></div><div class="modal-body"><p>The E-mail to text service uses a sophisticated anti-spam engine to help insure that subscribers do not receive unsolicited e-mail messages. A network component will block messages which contain specific criteria, unique to spam messages. As well, subscribers may also choose to personalize the behaviour of their service by populating their "allow" and "deny" lists (see above). e-mail originating from addresses in the "deny" list will never reach the phone. E-mail originating from addresses in the "allow" list will always reach the phone, whether the service believes the messages to be spam or not.</p></div></div></div></div><!-- MODAL CONTENT [END] --> text, messages, sms, email, premium, 160 characters, <endeca_term>prepaid</endeca_term>, how, faq text, messages, sms, email, premium, 160 characters, prepaid, how, faq AB BC MB NB NL NS NT NU ON PE QC SK YT Email to Text Messaging | Fido Support Support /consumer/content/prepaid-email-to-text Mobile consumer /consumer/content/prepaid-email-to-text_EN prepaid Mobile Support Email to Text Messaging | Fido Support /consumer/content/prepaid-email-to-text_EN prepaid

    Email to Text Messaging | Fido Support

    text, messages, sms, email, premium, 160 characters, prepaid, how, faq

  • create register fido my account profile regular 247 How to register a Fido My Account profile | Wireless and Internet &lt;p&gt;You can register for a Fido My Account in just a few steps! Once your profile is created, you can easily &lt;a href=&quot;https://www.fido.ca/consumer/easyloginriverpage&quot;&gt;manage your account&lt;/a&gt; online or through our app.&lt;/p&gt;&lt;p&gt;If you have previously registered and logged into Fido My Account and are having trouble accessing your account, please &lt;a href=&quot;https://www.fido.ca/consumer/content/reset-fido-password&quot;&gt;visit this article to solve My Account access issues&lt;/a&gt;.&lt;/p&gt;&lt;h2&gt;Automated registration via &amp;ldquo;welcome&amp;rdquo; email or text message:&lt;/h2&gt;&lt;p&gt;If you&amp;rsquo;re brand new to Fido and on a postpaid plan, you will have provided your email to us during the purchase process. We use this email as your My Account username and start the registration process on your behalf, which saves you time!&lt;/p&gt;&lt;p&gt;If you are a wireless customer, you will also have the option to complete the automated registration process via SMS.&lt;/p&gt;&lt;p&gt;Read on to learn how to complete the automated registration process.&lt;/p&gt;&lt;h3&gt;To complete your registration using the &amp;ldquo;welcome&amp;rdquo; email:&lt;/h3&gt;&lt;ol&gt;&lt;li&gt;Open the email we sent you when you joined Fido. The subject line reads &lt;strong&gt;Let&amp;rsquo;s set up your Fido Account now&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;Select Complete Set-Up. &lt;strong&gt;Note:&lt;/strong&gt; This link expires after the first click. If your link is expired, you&amp;rsquo;ll be asked to re-enter your email address to receive a new link.&lt;/li&gt;&lt;li&gt;Enter and confirm your new password to complete the registration.&lt;/li&gt;&lt;li&gt;You&amp;rsquo;ll see a success message and can now log into My Account using your username (email) and password.&lt;/li&gt;&lt;/ol&gt;&lt;h3&gt;To complete your registration via text message:&lt;/h3&gt;&lt;ol&gt;&lt;li&gt;Click on the SMS link sent to your newly activated Fido mobile number. The text should read, &lt;strong&gt;Hi, it&amp;rsquo;s Fido! Set a password for My Account or change your username by clicking www.fido.ca/spen/###. Link expires in 24 hours&lt;/strong&gt;. Your default mobile browser will open. &lt;strong&gt;Note:&lt;/strong&gt; You can click on this link multiple times within 30 minutes of your first click, but after 30 minutes, select &lt;strong&gt;Resend Code&lt;/strong&gt; to be sent a new code.&lt;/li&gt;&lt;li&gt;Enter and confirm your new password to complete the registration.&lt;/li&gt;&lt;li&gt;You&amp;rsquo;ll see a success message and can now log into My Account by selecting &amp;ldquo;Go to My Account.&amp;rdquo;&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;Note:&lt;/strong&gt;If you&amp;rsquo;re completing your registration via text message, you&amp;rsquo;ll also have an opportunity to review and update the email you will use as your My Account username.&lt;/p&gt;&lt;h2&gt;Online self-registration:&lt;/h2&gt;&lt;p&gt;You can also self-register online on desktop or mobile (unfortunately you can&amp;rsquo;t register via the My Account app at this time). This option is ideal for:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Long-time Fido customers on a postpaid plan&lt;/li&gt;&lt;li&gt;New Fido customers who are unable to complete their automatic registration via email or text message&lt;/li&gt;&lt;li&gt;New Fido customers who prefer the manual process over the automated one&lt;/li&gt;&lt;li&gt;Customers on a prepaid plan&lt;/li&gt;&lt;/ul&gt;&lt;h3&gt;For postpaid customers:&lt;/h3&gt;&lt;ol&gt;&lt;li&gt;&lt;a href=&quot;https://www.fido.ca/consumer/easyloginriverpage&quot;&gt;Visit the Fido My Account registration page&lt;/a&gt;.&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;Account Holder&lt;/strong&gt;, or &lt;strong&gt;Subscriber&lt;/strong&gt;. Note: If you are the primary account holder, you should not select Subscriber &lt;a href=&quot;https://www.fido.ca/consumer/content/how-myaccount-subscriber-profiles-work&quot;&gt;due to limitations on what you can see and do&lt;/a&gt; on the My Account App and Website.&lt;/li&gt;&lt;li&gt;If you selected &lt;strong&gt;Account Holder&lt;/strong&gt;, enter your Fido account number and postal code. If you selected &lt;strong&gt;Subscriber&lt;/strong&gt;, enter your Fido mobile phone number. Note: You can find your account number on your bill, bill notification email or service agreement.&lt;/li&gt;&lt;li&gt;Enter the email address you want to use as your My Account username.&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;Continue&lt;/strong&gt;. A registration email will be sent to you.&lt;/li&gt;&lt;li&gt;Open the email and select &lt;strong&gt;Set Password&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;Enter and confirm your password to complete the registration.&lt;/li&gt;&lt;li&gt;You&amp;rsquo;ll see a success message and can now log into My Account by selecting &lt;strong&gt;Go to My Account&lt;/strong&gt;.&lt;/li&gt;&lt;/ol&gt;&lt;h3&gt;For prepaid customers:&lt;/h3&gt;&lt;ol&gt;&lt;li&gt;&lt;a href=&quot;https://www.fido.ca/consumer/easyloginriverpage&quot;&gt;Visit the Fido My Account registration page&lt;/a&gt;.&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;Prepaid Customer.&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Enter your email address and password.&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;Continue&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;Okay&lt;/strong&gt;. We&amp;rsquo;ll send an activation email to the email address you entered.&lt;/li&gt;&lt;li&gt;Open the email we sent you.&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;Verify&lt;/strong&gt;. We&amp;rsquo;ll re-direct you to fido.ca.&lt;/li&gt;&lt;li&gt;Enter your username and password.&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;Log in&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;I&amp;rsquo;m a Fido Prepaid Customer&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;Enter your prepaid phone number.&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;Send Me a Code&lt;/strong&gt;. We&amp;rsquo;ll send you a 4-digit verification code by text.&lt;/li&gt;&lt;li&gt;On the next page, enter the code.&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;Continue&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;Go to My Account&lt;/strong&gt; to complete the registration process.&lt;/li&gt;&lt;li&gt;You&amp;rsquo;ll see a success message and can now log into My Account by selecting &lt;strong&gt;Go to My Account&lt;/strong&gt;.&lt;/li&gt;&lt;/ol&gt; 2017-08-24 18:32:53 EDT log in how_tos create register fido my account profile selfserve Primary Support 10 Support How to register a Fido My Account profile | Wireless and Internet EN /consumer/content/how-to-register_EN How to register a Fido My Account profile | Wireless and Internet selfserve how_tos Support create register fido my account profile log in registration myaccount signup sign up sigining in login log-in 2019-05-22 13:07:01 EDT How to register a Fido My Account profile | Wireless and Internet ShortDescription_P: Learn how to register a Fido My Account for prepaid or postpaid accounts with Wireless or Internet services. Billing &Amp; Account Management Support Fido registration myaccount signup sign up sigining in login log-in <p>You can register for a Fido My Account in just a few steps! Once your profile is created, you can easily <a href="https://www.fido.ca/consumer/easyloginriverpage">manage your account</a> online or through our app.</p><p>If you have previously registered and logged into Fido My Account and are having trouble accessing your account, please <a href="https://www.fido.ca/consumer/content/reset-fido-password">visit this article to solve My Account access issues</a>.</p><h2>Automated registration via &ldquo;welcome&rdquo; email or text message:</h2><p>If you&rsquo;re brand new to Fido and on a postpaid plan, you will have provided your email to us during the purchase process. We use this email as your My Account username and start the registration process on your behalf, which saves you time!</p><p>If you are a wireless customer, you will also have the option to complete the automated registration process via SMS.</p><p>Read on to learn how to complete the automated registration process.</p><h3>To complete your registration using the &ldquo;welcome&rdquo; email:</h3><ol><li>Open the email we sent you when you joined Fido. The subject line reads <strong>Let&rsquo;s set up your Fido Account now</strong>.</li><li>Select Complete Set-Up. <strong>Note:</strong> This link expires after the first click. If your link is expired, you&rsquo;ll be asked to re-enter your email address to receive a new link.</li><li>Enter and confirm your new password to complete the registration.</li><li>You&rsquo;ll see a success message and can now log into My Account using your username (email) and password.</li></ol><h3>To complete your registration via text message:</h3><ol><li>Click on the SMS link sent to your newly activated Fido mobile number. The text should read, <strong>Hi, it&rsquo;s Fido! Set a password for My Account or change your username by clicking www.fido.ca/spen/###. Link expires in 24 hours</strong>. Your default mobile browser will open. <strong>Note:</strong> You can click on this link multiple times within 30 minutes of your first click, but after 30 minutes, select <strong>Resend Code</strong> to be sent a new code.</li><li>Enter and confirm your new password to complete the registration.</li><li>You&rsquo;ll see a success message and can now log into My Account by selecting &ldquo;Go to My Account.&rdquo;</li></ol><p><strong>Note:</strong>If you&rsquo;re completing your registration via text message, you&rsquo;ll also have an opportunity to review and update the email you will use as your My Account username.</p><h2>Online self-registration:</h2><p>You can also self-register online on desktop or mobile (unfortunately you can&rsquo;t register via the My Account app at this time). This option is ideal for:</p><ul><li>Long-time Fido customers on a postpaid plan</li><li>New Fido customers who are unable to complete their automatic registration via email or text message</li><li>New Fido customers who prefer the manual process over the automated one</li><li>Customers on a prepaid plan</li></ul><h3>For postpaid customers:</h3><ol><li><a href="https://www.fido.ca/consumer/easyloginriverpage">Visit the Fido My Account registration page</a>.</li><li>Select <strong>Account Holder</strong>, or <strong>Subscriber</strong>. Note: If you are the primary account holder, you should not select Subscriber <a href="https://www.fido.ca/consumer/content/how-myaccount-subscriber-profiles-work">due to limitations on what you can see and do</a> on the My Account App and Website.</li><li>If you selected <strong>Account Holder</strong>, enter your Fido account number and postal code. If you selected <strong>Subscriber</strong>, enter your Fido mobile phone number. Note: You can find your account number on your bill, bill notification email or service agreement.</li><li>Enter the email address you want to use as your My Account username.</li><li>Select <strong>Continue</strong>. A registration email will be sent to you.</li><li>Open the email and select <strong>Set Password</strong>.</li><li>Enter and confirm your password to complete the registration.</li><li>You&rsquo;ll see a success message and can now log into My Account by selecting <strong>Go to My Account</strong>.</li></ol><h3>For prepaid customers:</h3><ol><li><a href="https://www.fido.ca/consumer/easyloginriverpage">Visit the Fido My Account registration page</a>.</li><li>Select <strong>Prepaid Customer.</strong></li><li>Enter your email address and password.</li><li>Select <strong>Continue</strong>.</li><li>Select <strong>Okay</strong>. We&rsquo;ll send an activation email to the email address you entered.</li><li>Open the email we sent you.</li><li>Select <strong>Verify</strong>. We&rsquo;ll re-direct you to fido.ca.</li><li>Enter your username and password.</li><li>Select <strong>Log in</strong>.</li><li>Select <strong>I&rsquo;m a Fido Prepaid Customer</strong>.</li><li>Enter your prepaid phone number.</li><li>Select <strong>Send Me a Code</strong>. We&rsquo;ll send you a 4-digit verification code by text.</li><li>On the next page, enter the code.</li><li>Select <strong>Continue</strong>.</li><li>Select <strong>Go to My Account</strong> to complete the registration process.</li><li>You&rsquo;ll see a success message and can now log into My Account by selecting <strong>Go to My Account</strong>.</li></ol> Learn how to register a Fido My Account for <endeca_term>prepaid</endeca_term> or postpaid accounts with Wireless or Internet services. create register fido my account profile log in registration myaccount signup sign up sigining in login log-in selfserve Learn how to register a Fido My Account for prepaid or postpaid accounts with Wireless or Internet services. AB BC MB NB NL NS NT NU ON PE QC SK YT How to register a Fido My Account profile | Wireless and Internet Support /consumer/content/how-to-register Billing & Account Management consumer regular /consumer/content/how-to-register_EN Billing &amp; Account Management Billing &Amp; Account Management create register fido my account profile selfserve Support create register fido my account profile log in registration myaccount signup sign up sigining in login log-in How to register a Fido My Account profile | Wireless and Internet create register fido my account profile log in registration myaccount signup sign up sigining in login log-in regular /consumer/content/how-to-register_EN

    How to register a Fido My Account profile | Wireless and Internet

    Learn how to register a Fido My Account for prepaid or postpaid accounts with Wireless or Internet services.

  • Prepaid prepaid 701 Check your balance &amp; anniversary date | Fido Support &lt;div id=&quot;support_6&quot;&gt;&lt;div class=&quot;bloc_content&quot;&gt;&lt;p&gt;You must refill your account with a minimum of $10 every 30 days, prior to your anniversary date. If you don&amp;rsquo;t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You&amp;rsquo;ll no longer be able to use your phone except for emergency 911 calls. However, you can restore your expired balance if you refill within 7 days of your anniversary date.&lt;/p&gt;&lt;p&gt;You have two self-serve options:&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Log in to&amp;nbsp;&lt;a href=&quot;/overview&quot;&gt;My Account&lt;/a&gt; on Fido.ca&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Your account balance and expiry date appear on the My Account Overview page.&lt;/li&gt;&lt;li&gt;To view a list of your last 60 transactions, click &lt;strong&gt;View Transactions.&lt;/strong&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;From your phone dial *225&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Type&amp;nbsp;&lt;strong&gt;*225&lt;/strong&gt; and press the&amp;nbsp;&lt;strong&gt;Call&lt;/strong&gt;&amp;nbsp;or&amp;nbsp;&lt;strong&gt;Send&lt;/strong&gt;&amp;nbsp;button.&lt;/li&gt;&lt;li&gt;Your balance and anniversary date will be presented on screen.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt; 2017-08-24 18:32:51 EDT expiry date how_tos Prepaid Wireless Primary Support 10 Support Check your balance & anniversary date | Fido Support EN /consumer/content/check-balance-expiry-date_EN activate Check your balance & anniversary date | Fido Support Wireless how_tos Support account balance activate expiry date Prepaid 2017-08-24 18:32:51 EDT Check your balance & anniversary date | Fido Support KeyWord1_Support_P: Prepaid Wireless Billing Support Fido account balance <div id="support_6"><div class="bloc_content"><p>You must refill your account with a minimum of $10 every 30 days, prior to your anniversary date. If you don&rsquo;t refill your account before your anniversary date, any remaining balance in your account will expire and be lost. You&rsquo;ll no longer be able to use your phone except for emergency 911 calls. However, you can restore your expired balance if you refill within 7 days of your anniversary date.</p><p>You have two self-serve options:</p><p><strong>Log in to&nbsp;<a href="/overview">My Account</a> on Fido.ca</strong></p><ul><li>Your account balance and expiry date appear on the My Account Overview page.</li><li>To view a list of your last 60 transactions, click <strong>View Transactions.</strong></li></ul><p><strong>From your phone dial *225</strong></p><ul><li>Type&nbsp;<strong>*225</strong> and press the&nbsp;<strong>Call</strong>&nbsp;or&nbsp;<strong>Send</strong>&nbsp;button.</li><li>Your balance and anniversary date will be presented on screen.</li></ul></div></div> account balance activate expiry date Prepaid Wireless To check your account balance and anniversary date log in to My Account on Fido.ca or dial *225 from your Fido phone. AB BC MB NB NL NS NT NU ON PE QC SK YT Check your balance & anniversary date | Fido Support Support /consumer/content/check-balance-expiry-date consumer prepaid /consumer/content/check-balance-expiry-date_EN Billing Prepaid Support Wireless Prepaid account balance activate expiry date Check your balance &amp; anniversary date | Fido Support account balance activate expiry date Prepaid prepaid /consumer/content/check-balance-expiry-date_EN

    Check your balance & anniversary date | Fido Support

    To check your account balance and anniversary date log in to My Account on Fido.ca or dial *225 from your Fido phone.

  • PIN prepaid 660 Forgot or need to change your PIN? | Fido Support &lt;div id=&quot;support_6&quot;&gt;&lt;div class=&quot;bloc_content&quot;&gt;&lt;p&gt;Once your account has been activated, you will receive a text message with your PIN number. You will need your PIN to access the Automated Interactive Voice Response System (IVR) or to make a quick refill at Fido.ca.&lt;/p&gt;&lt;p&gt;Forgot your PIN? Reset it with our automated system by dialing 611.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt; 2017-08-24 18:32:52 EDT faqs PIN Wireless Primary Support 10 Support Forgot or need to change your PIN? | Fido Support EN /consumer/content/forgotten-pin_EN Forgot or need to change your PIN? | Fido Support Wireless faqs Support PIN Prepaid 2017-08-24 18:32:52 EDT Forgot or need to change your PIN? | Fido Support KeyWord2_Support_P: Prepaid Wireless Billing Support Fido Prepaid <div id="support_6"><div class="bloc_content"><p>Once your account has been activated, you will receive a text message with your PIN number. You will need your PIN to access the Automated Interactive Voice Response System (IVR) or to make a quick refill at Fido.ca.</p><p>Forgot your PIN? Reset it with our automated system by dialing 611.</p></div></div> PIN Prepaid Wireless Forgot your PIN? Dial 611 from your Fido phone to reset it through the Automated Voice Response (IVR) system. AB BC MB NB NL NS NT NU ON PE QC SK YT Forgot or need to change your PIN? | Fido Support Support /consumer/content/forgotten-pin consumer /consumer/content/forgotten-pin_EN prepaid Billing PIN Support Wireless PIN Prepaid Forgot or need to change your PIN? | Fido Support PIN Prepaid prepaid /consumer/content/forgotten-pin_EN

    Forgot or need to change your PIN? | Fido Support

    Forgot your PIN? Dial 611 from your Fido phone to reset it through the Automated Voice Response (IVR) system.

  • IVR regular 1446051134643 Phone - IVR | Fido Support &lt;p&gt;&lt;script src=&quot;/cms/v45/js/support-6.js&quot; type=&quot;text/javascript&quot;&gt;&lt;/script&gt;&lt;!-- @import url(/cms/v45/css/support-6.css); --&gt;&lt;/p&gt;&lt;div id=&quot;support_6&quot;&gt;&lt;!--&lt;h1&gt;Account Management&lt;/h1&gt;--&gt;&lt;div class=&quot;bloc_content&quot;&gt;&lt;!--&lt;h2&gt;Interactive Voice Response (IVR) system &amp;ndash; My Account&lt;/h2&gt;--&gt; &lt;!-- faq 1 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What is Fido's Self-Serve system?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;It is a fast, easy and convenient system that allows you to perform transactions quickly with no wait time; helps you get information on various Fido products and services.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Monthly service&lt;/strong&gt;: Choose our Fido Answers service where you talk to a real person or go through our automated self-serve functionalities.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Prepaid service&lt;/strong&gt;: Provides you with the flexibility and control of managing your account how you want; online or on device, when you want; 24/7.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 1 end --&gt; &lt;!-- faq 2 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How can I access it?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Simply&lt;strong&gt; call&lt;/strong&gt; &lt;strong&gt;6-1-1&lt;/strong&gt;, free of charge, from your Fido phone or &lt;strong&gt;1-888-481-3436&lt;/strong&gt; from another phone.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Self-serve&lt;/strong&gt;: 24/7&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Customer service&lt;/strong&gt;: weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m., your local time.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 2 end --&gt; &lt;!-- faq 3 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What can I do with it?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You can perform the following self-serve transactions with no wait time on your part.&lt;/p&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;tbody&gt;&lt;tr class=&quot;first&quot;&gt;&lt;th class=&quot;first&quot; scope=&quot;row&quot;&gt;&lt;strong&gt;Monthly services&lt;/strong&gt;&lt;/th&gt;&lt;td class=&quot;last&quot;&gt;&lt;ul&gt;&lt;li&gt;Add, modify or learn about Add-ons&lt;/li&gt;&lt;li&gt;Reset your Voice Messaging access code&lt;/li&gt;&lt;li&gt;Report your phone lost or stolen&lt;/li&gt;&lt;li&gt;Update your credit card information&lt;/li&gt;&lt;li&gt;Get details of your last five payments (date, amount)&lt;/li&gt;&lt;li&gt;Request an invoice copy&lt;/li&gt;&lt;li&gt;Get account number and billing cycle&lt;/li&gt;&lt;li&gt;Make an instant credit card payment&lt;/li&gt;&lt;li&gt;Confirm a payment or make a payment arrangement&lt;/li&gt;&lt;li&gt;Get information about your monthly plan and included features&lt;/li&gt;&lt;li&gt;Get information about your payment options&lt;/li&gt;&lt;li&gt;Get information about a Credit Limit Account and available credit&lt;/li&gt;&lt;li&gt;Complete or get the status of your phone number transfer to Fido&lt;/li&gt;&lt;li&gt;Get your account balance (&lt;strong&gt;also available through&lt;/strong&gt; &lt;a title=&quot;*28&quot; href=&quot;/web/content/payperuse/quickdial#28&quot;&gt;*28&lt;/a&gt;)&lt;/li&gt;&lt;li&gt;Get store locations and contact numbers (&lt;strong&gt;also available through *3339&lt;/strong&gt;) &lt;/li&gt;&lt;li&gt;Get information on usage for various services ( airtime, data, long distance, text messaging, picture/video messaging (&lt;strong&gt;also available through *3337&lt;/strong&gt;) &lt;/li&gt;&lt;li&gt;Get your FidoDOLLARS&lt;sup&gt;TM&lt;/sup&gt; balance and information about the Fido Rewards program (&lt;strong&gt;also available through *3338&lt;/strong&gt;) &lt;/li&gt;&lt;/ul&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;th scope=&quot;row&quot;&gt;&lt;strong&gt;Prepaid services&lt;/strong&gt;&lt;/th&gt;&lt;td&gt;&lt;ul&gt;&lt;li&gt;Add, modify or learn about Add-ons&lt;/li&gt;&lt;li&gt;Reset your Voice Messaging access code&lt;/li&gt;&lt;li&gt;Report your phone lost or stolen&lt;/li&gt;&lt;li&gt;Get your FidoDOLLARS balance and information about the FidoREWARDS&lt;sup&gt;TM&lt;/sup&gt; program&lt;/li&gt;&lt;li&gt;Get store locations and contact numbers&lt;/li&gt;&lt;li&gt;Get information about your current plan and included features&lt;/li&gt;&lt;li&gt;Get information about your payment refill options&lt;/li&gt;&lt;li&gt;Complete or get the status of your phone number transfer to Fido&lt;/li&gt;&lt;li&gt;Get information on usage for various services ( airtime, data, long distance, text messaging, picture/video messaging&lt;/li&gt;&lt;li&gt;Get your Prepaid account balance (&lt;strong&gt;played automatically at the start of the call&lt;/strong&gt;)&lt;/li&gt;&lt;li&gt;Get a detailed account balance and transactions history&lt;/li&gt;&lt;li&gt;Refill your account with a voucher or credit card&lt;/li&gt;&lt;li&gt;Change your prepaid plan ( need to refill) and get your airtime rate&lt;/li&gt;&lt;li&gt;Register your credit card for Prepaid refills&lt;/li&gt;&lt;li&gt;Reset your prepaid account PIN&lt;/li&gt;&lt;/ul&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 3 end --&gt;&lt;/div&gt;&lt;!-- /.bloc_content --&gt;&lt;/div&gt;&lt;!-- /.support_6 --&gt; 2017-08-24 18:32:53 EDT Prepaid services faqs IVR selfserve Primary Support 10 Support Phone - IVR | Fido Support EN /consumer/content/my-account-ivr_EN Monthly services Phone - IVR | Fido Support selfserve faqs Support IVR Monthly services Phone Prepaid services 2017-08-24 18:32:54 EDT Phone - IVR | Fido Support KeyWord3_Support_P: Prepaid services Billing Support Fido Phone <p><script src="/cms/v45/js/support-6.js" type="text/javascript"></script><!-- @import url(/cms/v45/css/support-6.css); --></p><div id="support_6"><!--<h1>Account Management</h1>--><div class="bloc_content"><!--<h2>Interactive Voice Response (IVR) system &ndash; My Account</h2>--> <!-- faq 1 start --><div class="faq-container"><div class="faq-question"><h3>What is Fido's Self-Serve system?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>It is a fast, easy and convenient system that allows you to perform transactions quickly with no wait time; helps you get information on various Fido products and services.</p><p><strong>Monthly service</strong>: Choose our Fido Answers service where you talk to a real person or go through our automated self-serve functionalities.</p><p><strong>Prepaid service</strong>: Provides you with the flexibility and control of managing your account how you want; online or on device, when you want; 24/7.</p></div></div></div><!-- faq 1 end --> <!-- faq 2 start --><div class="faq-container"><div class="faq-question"><h3>How can I access it?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>Simply<strong> call</strong> <strong>6-1-1</strong>, free of charge, from your Fido phone or <strong>1-888-481-3436</strong> from another phone.</p><ul><li><strong>Self-serve</strong>: 24/7</li><li><strong>Customer service</strong>: weekdays from 8:00 a.m. to 9:00 p.m., and weekends from 9:00 a.m. to 5:00 p.m., your local time.</li></ul></div></div></div><!-- faq 2 end --> <!-- faq 3 start --><div class="faq-container"><div class="faq-question"><h3>What can I do with it?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>You can perform the following self-serve transactions with no wait time on your part.</p><table class="table-calls-forwarding" border="0"><tbody><tr class="first"><th class="first" scope="row"><strong>Monthly services</strong></th><td class="last"><ul><li>Add, modify or learn about Add-ons</li><li>Reset your Voice Messaging access code</li><li>Report your phone lost or stolen</li><li>Update your credit card information</li><li>Get details of your last five payments (date, amount)</li><li>Request an invoice copy</li><li>Get account number and billing cycle</li><li>Make an instant credit card payment</li><li>Confirm a payment or make a payment arrangement</li><li>Get information about your monthly plan and included features</li><li>Get information about your payment options</li><li>Get information about a Credit Limit Account and available credit</li><li>Complete or get the status of your phone number transfer to Fido</li><li>Get your account balance (<strong>also available through</strong> <a title="*28" href="/web/content/payperuse/quickdial#28">*28</a>)</li><li>Get store locations and contact numbers (<strong>also available through *3339</strong>) </li><li>Get information on usage for various services ( airtime, data, long distance, text messaging, picture/video messaging (<strong>also available through *3337</strong>) </li><li>Get your FidoDOLLARS<sup>TM</sup> balance and information about the Fido Rewards program (<strong>also available through *3338</strong>) </li></ul></td></tr><tr><th scope="row"><strong>Prepaid services</strong></th><td><ul><li>Add, modify or learn about Add-ons</li><li>Reset your Voice Messaging access code</li><li>Report your phone lost or stolen</li><li>Get your FidoDOLLARS balance and information about the FidoREWARDS<sup>TM</sup> program</li><li>Get store locations and contact numbers</li><li>Get information about your current plan and included features</li><li>Get information about your payment refill options</li><li>Complete or get the status of your phone number transfer to Fido</li><li>Get information on usage for various services ( airtime, data, long distance, text messaging, picture/video messaging</li><li>Get your Prepaid account balance (<strong>played automatically at the start of the call</strong>)</li><li>Get a detailed account balance and transactions history</li><li>Refill your account with a voucher or credit card</li><li>Change your prepaid plan ( need to refill) and get your airtime rate</li><li>Register your credit card for Prepaid refills</li><li>Reset your prepaid account PIN</li></ul></td></tr></tbody></table></div></div></div><!-- faq 3 end --></div><!-- /.bloc_content --></div><!-- /.support_6 --> IVR Monthly services Phone Prepaid services selfserve It is a fast, easy and convenient system that allows you to perform transactions quickly with no wait time; helps you get information on various Fido products and services. AB BC MB NB NL NS NT NU ON PE QC SK YT Phone - IVR | Fido Support Support /consumer/content/my-account-ivr consumer regular /consumer/content/my-account-ivr_EN Billing IVR selfserve Support IVR Monthly services Phone Prepaid services Phone - IVR | Fido Support IVR Monthly services Phone Prepaid services regular /consumer/content/my-account-ivr_EN

    Phone - IVR | Fido Support

    It is a fast, easy and convenient system that allows you to perform transactions quickly with no wait time; helps you get information on various Fido products and services.

  • Picture and Video Messaging prepaid 767 Picture and Video Messaging | Fido Support &lt;div class=&quot;rui-support-resulttypes support-tabs&quot;&gt;&lt;ul&gt;&lt;li class=&quot;active&quot;&gt; &lt;a href=&quot;javascript:void(0)&quot;&gt; &lt;span&gt;Prepaid mobile service&lt;/span&gt; &lt;/a&gt; &lt;/li&gt;&lt;li&gt; &lt;a href=&quot;/consumer/content/picture-video-messaging?setLanguage=en&quot;&gt; &lt;span&gt;Monthly mobile plan&lt;/span&gt; &lt;/a&gt; &lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;div id=&quot;support_6&quot;&gt;&lt;!--&lt;h1&gt;Add-ons&lt;/h1&gt;--&gt; &lt;!--&lt;h2&gt;Prepaid services&lt;/h2&gt;--&gt;&lt;div class=&quot;bloc_content&quot;&gt;&lt;!--&lt;h2&gt;Picture and Video Messaging (MMS)&lt;/h2&gt;--&gt; &lt;br /&gt;&lt;p&gt;Picture and Video Messaging (MMS) allows you to send and receive pictures and videos between wireless phones and even send pictures to an email address. &lt;a href=&quot;/web/page/portal/Fido/PrepaidPlans?forwardTo=prepaidPlans&amp;amp;service=payperuseservice&quot;&gt;Learn what Picture and Video Messaging (MMS) is and how much it costs&lt;/a&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;If your Fido phone is not MMS-compatible, you won&amp;rsquo;t be able to send or receive an MMS. Find out whether your phone is &lt;a href=&quot;/web/content/phonewarranty/phone_and_services_compatibility&quot;&gt;compatible&lt;/a&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;br /&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;!-- grey box--&gt;&lt;h3&gt;Things to Know&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;If the memory of your phone is full, you are outside the service zone or your phone is turned off, the system will send the message in queue every 15 minutes during the first hour, and then once every hour for the next three days. The message will then be automatically deleted and will not be sent.&lt;/li&gt;&lt;li&gt;The maximum size is 300 KB. Some phones may support less.&lt;/li&gt;&lt;li&gt;For blocked numbers, the sender&amp;rsquo;s telephone number will appear in the message even if the number is blocked or confidential.&lt;/li&gt;&lt;li&gt;If you want to send a picture or video to an international number, consult the list of &lt;a class=&quot;support-modal&quot; href=&quot;#intl_mms&quot;&gt;selected international destinations&lt;/a&gt;. &lt;!-- modal 1--&gt;&lt;div id=&quot;modal1&quot; class=&quot;modal fade&quot; style=&quot;display: none;&quot;&gt;&lt;div class=&quot;modal-dialog&quot;&gt;&lt;div class=&quot;modal-content&quot;&gt;&lt;div class=&quot;modal-header&quot;&gt;&lt;h2&gt;Selected international destinations:&lt;/h2&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;th&gt;&lt;strong&gt;Country&lt;/strong&gt;&lt;/th&gt;&lt;th&gt;&lt;strong&gt;Carrier&lt;/strong&gt;&lt;/th&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td rowspan=&quot;2&quot;&gt;Arab Emirates&lt;/td&gt;&lt;td&gt;DU UAE&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Etisalat UAE&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Albania&lt;/td&gt;&lt;td&gt;Eagel Mobile Albania&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Armenia&lt;/td&gt;&lt;td&gt;Armentel Armenia&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td rowspan=&quot;2&quot;&gt;Austria&lt;/td&gt;&lt;td&gt;Hutchinson 3G Austria&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Orange Austria&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td rowspan=&quot;2&quot;&gt;Australia&lt;/td&gt;&lt;td&gt;Optus Australia&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Telstra Australia&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Azerbaijan&lt;/td&gt;&lt;td&gt;Azerfon Azerbaijan&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Bosnia&lt;/td&gt;&lt;td&gt;Mtel Bosnia&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td rowspan=&quot;3&quot;&gt;Bahrain&lt;/td&gt;&lt;td&gt;Batelco Bahrain&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;STC Bahrain&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Zain Bahrain&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Brazil&lt;/td&gt;&lt;td&gt;Vivo&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td rowspan=&quot;9&quot;&gt;Canada&lt;/td&gt;&lt;td&gt;Bell Mobility&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Dave Mobilicity&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;MTS Clearsky&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Public Mobile&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;SasktelHSPA&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Telus&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Videotron Syniverse&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Virgin Canada&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Wind Canada&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td rowspan=&a