fido/support/search on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/support/search?q=Making+a+payment] [Accept-Encoding] = [gzip] [True-Client-IP] = [34.200.226.179] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;1073499953;100644584;7;-1151093806;693;19e9;2h01;3h3ffc4f31;4h05ffb6e8] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [34.200.226.179, 23.64.141.12] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=8E856841B7A2EC1EDE07ABCA1156DCFA=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [812583381] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [75bc66117-5f92c0e5-8f828b5] [X-Forwarded-For] = [34.200.226.179, 23.64.141.12] [X-dynaTrace-RequestState] = [agentId=0x3ffc4f31&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] support/search Making a payment /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=14=sn=8E856841B7A2EC1EDE07ABCA1156DCFA=perc=100000=ol=0=mul=1

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Search... Comment pouvons-nous vous aider? Demandez-nous! /support/search /pages /pages/support/search /Fido false 15 EN Dimension_Management.csv Language_EN EN Language_D ?Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%2CRecord_Type%3ASupport%29&Ntk=support1&Ntt=Making+a+payment /support/search /pages /pages/support/search /Fido Language_D Breadcrumbs Breadcrumbs content/Fido/Support search/Default Support Search mainContent[2] Making a payment ?N=2484452033&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%2CRecord_Type%3ASupport%29 /support/search /pages /pages/support/search /Fido allpartial support1 true content/Fido/Support search/Default Support Search mainContent[3] Navigation Filter By Support Topic Filtrer par sujet de soutien true /content/Shared/Guided Navigation/Support Search MainContent 1 contentslot ContentSlot.jsp content/Shared/Guided Navigation/Support Search/Category Navigation Container false ?N=2484452033+770765067&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%2CRecord_Type%3ASupport%29&Ntk=support1&Ntt=Making+a+payment /support/search 4 /pages /pages/support/search /Fido Mobile rui-icon-wireless wireless Dimension_Management.csv 4 Category_Mobile /cms/images/Esupport/icons/lob/wireless.png Mobile false ?N=2484452033+3921168528&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%2CRecord_Type%3ASupport%29&Ntk=support1&Ntt=Making+a+payment /support/search 1 /pages /pages/support/search /Fido Internet rui-icon-internet internet Dimension_Management.csv 3 Category_Internet /cms/images/Esupport/icons/lob/internet.png Internet false ?N=2484452033+3954442613&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%2CRecord_Type%3ASupport%29&Ntk=support1&Ntt=Making+a+payment /support/search 10 /pages /pages/support/search /Fido Billing & Account Management rui-icon-account wireless Dimension_Management.csv Category_Billing & Account Management /cms/images/Esupport/icons/lob/wireless.png Billing &amp; Account Management Category false default content/Shared/Guided Navigation/Support Search/Category navigation[0] Category refinementmenu Category Category guidednavigation content/Fido/Support search/Default Support Search mainContent[4] We Suggest We Suggest true /content/Shared/Spotlights/Support Search/We Suggest Spotlight MainContent 1 contentslot ContentSlot.jsp content/Fido/Support search/Default Support Search mainContent[5] Results List true /content/Shared/Result List/Support Search MainContent 1 contentslot ContentSlot.jsp true 30 support1 15 content/Shared/Result List/Support Search/Default search results Search Results List ContentResultsList 1 15 ?N=2484452033&No=%7Boffset%7D&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%2CRecord_Type%3ASupport%29&Nrpp=%7BrecordsPerPage%7D&Ntk=support1&Ntt=Making+a+payment /support/search /pages /pages/support/search /Fido All /_/R-%2Fconsumer%2Fcontent%2Foverdue-payment_EN /pages/support/search /Fido 0 regular 555 &lt;p&gt;Got questions about paying your Fido bill? We&amp;rsquo;ve got answers. Read on to learn what you can do about missed or late payments, how to make a payment arrangement, and more.&lt;/p&gt;&lt;h3&gt;Missed or late payments&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;I forgot to make one payment. What will happen to my services?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you missed a payment, you&amp;rsquo;ll receive a Late Payment Charge and your services may be suspended. Please &lt;a href=&quot;http://www.fido.ca/consumer/contact-us&quot; target=&quot;_blank&quot;&gt;contact us&lt;/a&gt; if you would like to make a &lt;a href=&quot;#PmtArrangements&quot;&gt;Payment Arrangement&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Tip:&lt;/strong&gt; Set up automatic (pre-authorized) payments and stop worrying about missed payments! We&amp;rsquo;ll always notify you when your bill is ready.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Why is there a Late Payment Charge on my bill?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;A Late Payment Charge on your bill indicates that your account carries an unpaid balance from a previous bill cycle.&lt;/p&gt;&lt;p&gt;If we don&amp;rsquo;t receive payment of the amount due on your account by the Required Payment Date stated on your bill, we charge a Late Payment Charge that is accrued on a daily basis. You will be charged for every day your payment is late, until the date you fully pay your balance due.&lt;/p&gt;&lt;p&gt;Keep in mind, timelines for payments to reach us may vary depending on the method of payment used.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Tip:&lt;/strong&gt; A one-time payment with your Visa Debit, Debit MasterCard, or credit card is the fastest way to pay your unpaid balance. To do so, &lt;a href=&quot;https://www.fido.ca/pages/#/login?m=login&quot; target=&quot;_blank&quot;&gt;sign in to My Account&lt;/a&gt;, select &lt;strong&gt;Pay Now&lt;/strong&gt; and follow the prompts.&lt;/p&gt;&lt;p&gt;If you&amp;rsquo;re set up for automatic payments, on your Bill Date we will deduct any unpaid amount, including any late payment charges from the payment method on your account (e.g. a credit card or bank account withdrawal).&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What if I have difficulties making payments?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you can&amp;rsquo;t make a payment by the due date, please &lt;a href=&quot;http://www.fido.ca/consumer/contact-us&quot; target=&quot;_blank&quot;&gt;contact us&lt;/a&gt; about payment options. If you don&amp;rsquo;t pay your past due amount and fail to make a Payment Arrangement, your services will be temporarily suspended and subject to a Restoral Fee or an Account Processing Fee.*&lt;/p&gt;&lt;p&gt;* Restoral and Account Processing fees are not applicable to residents of Qu&amp;eacute;bec.&lt;/p&gt;&lt;p&gt;See the &lt;a href=&quot;#PmtArrangements&quot;&gt;Payment Arrangement&lt;/a&gt; section of this article for more information.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;h3&gt;Payment processing issues&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Why does the status of my payment indicate &quot;pending&quot;?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Your payment status will read &quot;pending&quot; if you made your payment when our billing system was offline for maintenance. However, we will process your payment within 48 hours. Once your payment has been processed (whether successfully or unsuccessfully), you&amp;rsquo;ll receive an email advising you of the status of your payment.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What should I do if I get an error when I try to make a payment?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;A payment error could be due to your credit card or because we were unable to process your payment due to system maintenance. Please try our &lt;a href=&quot;http://www.fido.ca/consumer/content/pay-bill-change-payment-method&quot; target=&quot;_blank&quot;&gt;other payment options&lt;/a&gt; or try again later.&lt;/p&gt;&lt;p&gt;To avoid making multiple payments&amp;mdash;before you try again, please check your payment history* to confirm that your initial payment did not go through.&lt;/p&gt;&lt;p&gt;To check your payment history:&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Sign in to &lt;a href=&quot;https://www.fido.ca/pages/#/login?m=login&quot; target=&quot;_blank&quot;&gt;My Account&lt;/a&gt;.&lt;/li&gt;&lt;li&gt;Under &lt;strong&gt;Account Balance&lt;/strong&gt;, select &lt;strong&gt;Payment History&lt;/strong&gt;.&lt;/li&gt;&lt;p&gt;* Your payment history may take up to 1 business day to update.&lt;/p&gt;&lt;/ol&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;I use pre-authorized chequing from my bank account to pay my Fido bill. What happens if my payment is not processed?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If the payment from your bank account is unsuccessful (i.e. you don&amp;rsquo;t have sufficient funds in your bank account), you&amp;rsquo;ll receive a Returned Payment Charge.*&lt;/p&gt;&lt;p&gt;If a bank error has occurred, please contact your bank for assistance.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Tip:&lt;/strong&gt; If you recently opened a new bank account, remember to update your automatic payment information in &lt;a href=&quot;https://www.fido.ca/pages/#/login?m=login&quot; target=&quot;_blank&quot;&gt;My Account&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;* The Returned Payment Charge is not applicable to residents of Qu&amp;eacute;bec.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;I use pre-authorized credit card payments to pay my Fido bill. What happens if my credit card payment is not processed?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer7&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If your pre-authorized credit card payment is unsuccessful, you&amp;rsquo;ll receive a Returned Payment Charge.* To avoid this from happening, make sure the credit card information for your automatic payment method in &lt;a href=&quot;https://www.fido.ca/pages/#/login?m=login&quot; target=&quot;_blank&quot;&gt;My Account&lt;/a&gt; is up to date.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Tip:&lt;/strong&gt; If you recently changed your credit card, remember to update your automatic payment information in &lt;a href=&quot;https://www.fido.ca/pages/#/login?m=login&quot; target=&quot;_blank&quot;&gt;My Account&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;*The Returned Payment Charge is not applicable to residents of Qu&amp;eacute;bec.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;p&gt;&lt;a name=&quot;PmtArrangements&quot;&gt;&lt;/a&gt;&lt;/p&gt;&lt;h3&gt;Payment Arrangements&lt;/h3&gt;&lt;p&gt;If you&amp;rsquo;re unable to pay your balance in full, you may negotiate a Payment Arrangement to clear your account balance. Please &lt;a href=&quot;http://www.fido.ca/consumer/contact-us&quot; target=&quot;_blank&quot;&gt;contact us&lt;/a&gt; to make a payment arrangement.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Tip:&lt;/strong&gt; To keep your account from being suspended, make sure to follow the date(s), amount(s), and method of payment you agreed to in your payment arrangement.&lt;/p&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What happens if I was only able to pay a portion of my payment arrangement?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer8&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If you aren&amp;rsquo;t able to fulfil the payment amount originally stated, your payment arrangement will need to be renegotiated. Please &lt;a href=&quot;http://www.fido.ca/consumer/contact-us&quot; target=&quot;_blank&quot;&gt;contact us&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Keep in mind:&lt;/strong&gt; Altering any details of your payment arrangement could result in a late payment, and your payment arrangement commitment may not be met.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;I completed my payment arrangement with a different payment method than what I originally stated. How will this impact my account?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer9&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;It&amp;rsquo;s always best to stick to the payment method you agreed to in your payment arrangement. Because different payment methods have different payment-posting timelines, altering any details of your payment arrangement could result in your payment being received later than expected. A late payment may result in your payment arrangement commitment not being met and your account being suspended.&lt;/p&gt;&lt;p&gt;If you&amp;rsquo;re unable to fulfill your originally agreed-upon payment method, you can make a one-time payment via Visa Debit, Debit MasterCard, or credit card by&lt;a href=&quot;https://www.fido.ca/pages/#/login?m=login&quot; target=&quot;_blank&quot;&gt;signing in to My Account&lt;/a&gt;, selecting &lt;strong&gt;Pay Now&lt;/strong&gt; and following the prompts.&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;https://www.fido.ca/consumer/content/pay-bill-change-payment-method&quot; target=&quot;_blank&quot;&gt;Learn more about paying your bill and changing your payment method&lt;/a&gt;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What happens if I don&amp;rsquo;t make the agreed-upon payment in full?&lt;/h3&gt;&lt;/div&gt;&lt;div id=&quot;answer10&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Failure to respect the agreed-upon terms of the payment arrangement may result in collection activity, including account suspension or cancellation. Your service(s) will be suspended or cancelled in accordance with your previously provided notice of disconnection.&lt;/p&gt;&lt;p&gt;Missed payment arrangements may results in the following impacts to your account:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Restoral Fee:&lt;/strong&gt; Applicable to Wireless customers. You&amp;rsquo;ll need to pay a one-time fee to restore service to your account.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Collection activity:&lt;/strong&gt; To delay collection activity on your account, we recommend that you make a payment that complies with your original payment arrangement.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Account Processing Fee (APF):&lt;/strong&gt; Applicable to Fido Internet customers. Your account may be subject to an Account Processing Fee when your service is suspended for non-payment.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; Payment Issues | Fido Support Modem payment Wireless Primary 10 Support /consumer/content/overdue-payment_EN Modem Wireless faqs arrangement overdue payment 2019-09-18 11:52:47 EDT KeyWord1_Support_P: payment ShortDescription_P: Missed a Fido bill payment? Need to make a payment arrangement? Find answers here. SupportTitle_NH_P: Payment Issues | Fido Support Title_P: Payment Issues | Fido Support Fido Missed a Fido bill <endeca_term>payment</endeca_term>? Need to make a payment arrangement? Find answers here monthly AB BC MB NB NL NS NT NU ON PE QC SK YT Support Payment Issues | Fido Support /consumer/content/overdue-payment Support consumer /consumer/content/overdue-payment_EN regular Payment Issues | Fido Support BillingPayment /consumer/content/overdue-payment_EN regular payment <endeca_term>Payment</endeca_term> Issues | Fido Support <endeca_term>Payment</endeca_term> Issues | Fido Support 2017-08-24 18:32:54 EDT arrangement faqs Teamsite_Spark Payment Issues | Fido Support EN Payment Issues | Fido Support TeamsiteArticles Support Payment Issues | Fido Support Modem Wireless Billing &amp; Account Management Support overdue <p>Got questions about paying your Fido bill? We&rsquo;ve got answers. Read on to learn what you can do about missed or late payments, how to make a payment arrangement, and more.</p><h3>Missed or late payments</h3><div class="faq-container"><div class="faq-question"><h3>I forgot to make one payment. What will happen to my services?</h3></div><div id="answer1" class="collapse"><div class="faq-answer"><p>If you missed a payment, you&rsquo;ll receive a Late Payment Charge and your services may be suspended. Please <a href="http://www.fido.ca/consumer/contact-us" target="_blank">contact us</a> if you would like to make a <a href="#PmtArrangements">Payment Arrangement</a>.</p><p><strong>Tip:</strong> Set up automatic (pre-authorized) payments and stop worrying about missed payments! We&rsquo;ll always notify you when your bill is ready.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Why is there a Late Payment Charge on my bill?</h3></div><div id="answer2" class="collapse"><div class="faq-answer"><p>A Late Payment Charge on your bill indicates that your account carries an unpaid balance from a previous bill cycle.</p><p>If we don&rsquo;t receive payment of the amount due on your account by the Required Payment Date stated on your bill, we charge a Late Payment Charge that is accrued on a daily basis. You will be charged for every day your payment is late, until the date you fully pay your balance due.</p><p>Keep in mind, timelines for payments to reach us may vary depending on the method of payment used.</p><p><strong>Tip:</strong> A one-time payment with your Visa Debit, Debit MasterCard, or credit card is the fastest way to pay your unpaid balance. To do so, <a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">sign in to My Account</a>, select <strong>Pay Now</strong> and follow the prompts.</p><p>If you&rsquo;re set up for automatic payments, on your Bill Date we will deduct any unpaid amount, including any late payment charges from the payment method on your account (e.g. a credit card or bank account withdrawal).</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>What if I have difficulties making payments?</h3></div><div id="answer3" class="collapse"><div class="faq-answer"><p>If you can&rsquo;t make a payment by the due date, please <a href="http://www.fido.ca/consumer/contact-us" target="_blank">contact us</a> about payment options. If you don&rsquo;t pay your past due amount and fail to make a Payment Arrangement, your services will be temporarily suspended and subject to a Restoral Fee or an Account Processing Fee.*</p><p>* Restoral and Account Processing fees are not applicable to residents of Qu&eacute;bec.</p><p>See the <a href="#PmtArrangements">Payment Arrangement</a> section of this article for more information.</p></div></div></div><h3>Payment processing issues</h3><div class="faq-container"><div class="faq-question"><h3>Why does the status of my payment indicate "pending"?</h3></div><div id="answer4" class="collapse"><div class="faq-answer"><p>Your payment status will read "pending" if you made your payment when our billing system was offline for maintenance. However, we will process your payment within 48 hours. Once your payment has been processed (whether successfully or unsuccessfully), you&rsquo;ll receive an email advising you of the status of your payment.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>What should I do if I get an error when I try to make a payment?</h3></div><div id="answer5" class="collapse"><div class="faq-answer"><p>A payment error could be due to your credit card or because we were unable to process your payment due to system maintenance. Please try our <a href="http://www.fido.ca/consumer/content/pay-bill-change-payment-method" target="_blank">other payment options</a> or try again later.</p><p>To avoid making multiple payments&mdash;before you try again, please check your payment history* to confirm that your initial payment did not go through.</p><p>To check your payment history:</p><ol><li>Sign in to <a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">My Account</a>.</li><li>Under <strong>Account Balance</strong>, select <strong>Payment History</strong>.</li><p>* Your payment history may take up to 1 business day to update.</p></ol></div></div></div><div class="faq-container"><div class="faq-question"><h3>I use pre-authorized chequing from my bank account to pay my Fido bill. What happens if my payment is not processed?</h3></div><div id="answer6" class="collapse"><div class="faq-answer"><p>If the payment from your bank account is unsuccessful (i.e. you don&rsquo;t have sufficient funds in your bank account), you&rsquo;ll receive a Returned Payment Charge.*</p><p>If a bank error has occurred, please contact your bank for assistance.</p><p><strong>Tip:</strong> If you recently opened a new bank account, remember to update your automatic payment information in <a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">My Account</a>.</p><p>* The Returned Payment Charge is not applicable to residents of Qu&eacute;bec.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>I use pre-authorized credit card payments to pay my Fido bill. What happens if my credit card payment is not processed?</h3></div><div id="answer7" class="collapse"><div class="faq-answer"><p>If your pre-authorized credit card payment is unsuccessful, you&rsquo;ll receive a Returned Payment Charge.* To avoid this from happening, make sure the credit card information for your automatic payment method in <a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">My Account</a> is up to date.</p><p><strong>Tip:</strong> If you recently changed your credit card, remember to update your automatic payment information in <a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">My Account</a>.</p><p>*The Returned Payment Charge is not applicable to residents of Qu&eacute;bec.</p></div></div></div><p><a name="PmtArrangements"></a></p><h3>Payment Arrangements</h3><p>If you&rsquo;re unable to pay your balance in full, you may negotiate a Payment Arrangement to clear your account balance. Please <a href="http://www.fido.ca/consumer/contact-us" target="_blank">contact us</a> to make a payment arrangement.</p><p><strong>Tip:</strong> To keep your account from being suspended, make sure to follow the date(s), amount(s), and method of payment you agreed to in your payment arrangement.</p><div class="faq-container"><div class="faq-question"><h3>What happens if I was only able to pay a portion of my payment arrangement?</h3></div><div id="answer8" class="collapse"><div class="faq-answer"><p>If you aren&rsquo;t able to fulfil the payment amount originally stated, your payment arrangement will need to be renegotiated. Please <a href="http://www.fido.ca/consumer/contact-us" target="_blank">contact us</a>.</p><p><strong>Keep in mind:</strong> Altering any details of your payment arrangement could result in a late payment, and your payment arrangement commitment may not be met.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>I completed my payment arrangement with a different payment method than what I originally stated. How will this impact my account?</h3></div><div id="answer9" class="collapse"><div class="faq-answer"><p>It&rsquo;s always best to stick to the payment method you agreed to in your payment arrangement. Because different payment methods have different payment-posting timelines, altering any details of your payment arrangement could result in your payment being received later than expected. A late payment may result in your payment arrangement commitment not being met and your account being suspended.</p><p>If you&rsquo;re unable to fulfill your originally agreed-upon payment method, you can make a one-time payment via Visa Debit, Debit MasterCard, or credit card by<a href="https://www.fido.ca/pages/#/login?m=login" target="_blank">signing in to My Account</a>, selecting <strong>Pay Now</strong> and following the prompts.</p><p><a href="https://www.fido.ca/consumer/content/pay-bill-change-payment-method" target="_blank">Learn more about paying your bill and changing your payment method</a>.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>What happens if I don&rsquo;t make the agreed-upon payment in full?</h3></div><div id="answer10" class="collapse"><div class="faq-answer"><p>Failure to respect the agreed-upon terms of the payment arrangement may result in collection activity, including account suspension or cancellation. Your service(s) will be suspended or cancelled in accordance with your previously provided notice of disconnection.</p><p>Missed payment arrangements may results in the following impacts to your account:</p><ul><li><strong>Restoral Fee:</strong> Applicable to Wireless customers. You&rsquo;ll need to pay a one-time fee to restore service to your account.</li><li><strong>Collection activity:</strong> To delay collection activity on your account, we recommend that you make a payment that complies with your original payment arrangement.</li><li><strong>Account Processing Fee (APF):</strong> Applicable to Fido Internet customers. Your account may be subject to an Account Processing Fee when your service is suspended for non-payment.</li></ul></div></div></div> Missed a Fido bill payment? Need to make a payment arrangement? Find answers here. arrangement Modem monthly overdue payment Wireless Billing & Account Management b_Support Billing &amp; Account Management Modem payment Support Wireless arrangement overdue payment arrangement overdue payment /_/R-%2Fconsumer%2Fcontent%2Ffido-payment-program-on-my-bill_EN /pages/support/search /Fido 0 regular 247 &lt;h1&gt;Understanding Fido Payment Program information on your online bill&lt;/h1&gt;&lt;p&gt;With the Fido Payment Program, you can get devices for as low as $0 down and 0% interest and pay them off through 24 equal monthly payments. And for devices that are $0 down, you don&amp;rsquo;t need to pay taxes upfront!&lt;/p&gt;&lt;p&gt;Your monthly device financing payments and monthly financed taxes will appear as separate amounts in the &amp;ldquo;Additional charges and credits after applicable taxes&amp;rdquo; section, within the Wireless section of your bill.&amp;nbsp;&lt;/p&gt;&lt;p&gt;You can also view a Payment Program Details chart which highlights the total financed amount for your device, how much of your total device financing balance you&amp;rsquo;ve already paid, and your total remaining device financing balance. If you&amp;rsquo;ve received a financing program promotion, that credit amount will appear in the Monthly Charges section of your wireless bill and will reduce your monthly wireless service charges.&lt;/p&gt; How to view Fido Payment Program info on your bill - Fido Primary Fido Payment Program selfserve 10 Support /consumer/content/fido-payment-program-on-my-bill_EN how_tos Fido Payment Program Payment Program 2020-09-14 10:33:58 EDT KeyWord1_Support_P: Fido Payment Program KeyWord2_Support_P: Payment Program ShortDescription_P: Here&rsquo;s everything you need to know about how the Fido Payment Program and any related promotions will appear on your Fido bill. SupportTitle_NH_P: How to view Fido Payment Program info on your bill - Fido Title_P: How to view Fido Payment Program info on your bill - Fido Fido Here&rsquo;s everything you need to know about how the Fido <endeca_term>Payment</endeca_term> Program and any related promotions will appear on your Fido bill AB BC MB NB NL NS NT NU ON PE QC SK YT Support How to view Fido Payment Program info on your bill - Fido /consumer/content/fido-payment-program-on-my-bill Support consumer /consumer/content/fido-payment-program-on-my-bill_EN regular How to view Fido Payment Program info on your bill - Fido /consumer/content/fido-payment-program-on-my-bill_EN regular Fido Payment Program How to view Fido <endeca_term>Payment</endeca_term> Program info on your bill - Fido How to view Fido <endeca_term>Payment</endeca_term> Program info on your bill - Fido 2020-02-04 07:26:59 EST how_tos Teamsite_Spark How to view Fido Payment Program info on your bill - Fido EN How to view Fido Payment Program info on your bill - Fido TeamsiteArticles selfserve Support How to view Fido Payment Program info on your bill - Fido Billing &amp; Account Management Support Payment Program <h1>Understanding Fido Payment Program information on your online bill</h1><p>With the Fido Payment Program, you can get devices for as low as $0 down and 0% interest and pay them off through 24 equal monthly payments. And for devices that are $0 down, you don&rsquo;t need to pay taxes upfront!</p><p>Your monthly device financing payments and monthly financed taxes will appear as separate amounts in the &ldquo;Additional charges and credits after applicable taxes&rdquo; section, within the Wireless section of your bill.&nbsp;</p><p>You can also view a Payment Program Details chart which highlights the total financed amount for your device, how much of your total device financing balance you&rsquo;ve already paid, and your total remaining device financing balance. If you&rsquo;ve received a financing program promotion, that credit amount will appear in the Monthly Charges section of your wireless bill and will reduce your monthly wireless service charges.</p> Here&rsquo;s everything you need to know about how the Fido Payment Program and any related promotions will appear on your Fido bill. Fido Payment Program Payment Program selfserve Billing & Account Management b_Support Billing &amp; Account Management Fido Payment Program selfserve Support Fido Payment Program Payment Program Fido Payment Program Payment Program /_/R-%2Fconsumer%2Fcontent%2Fhow-to-make-a-payment_EN /pages/support/search /Fido 0 regular 1584640693240 &lt;p&gt;&lt;strong&gt;SELF-SERVE ONLY: &lt;/strong&gt;This transaction can only be completed online; it&amp;rsquo;s not accessible over the phone, through live chat or in stores.&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;&quot;&gt;&lt;embed type=&quot;text/html&quot; width=&quot;560&quot; height=&quot;315&quot; src=&quot;https://www.youtube.com/embed/124zdidX5M4?rel=0&quot;&gt;&lt;/embed&gt;&lt;br /&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Whether you subscribe to online billing or not, the fastest and most convenient way to pay your bill is through Fido My Account.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Ready to get started?&lt;/strong&gt; &lt;a title=&quot;Make a Payment&quot; href=&quot;https://www.fido.ca/pages/#/my-account/pay-now&quot;&gt;Make a Payment&lt;/a&gt;&lt;/p&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Credit Card/Prepaid Credit Card/Visa Debit/Debit Mastercard - Payments with Fido My Account&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot; title=&quot;Credit Card/Prepaid Credit Card/Visa Debit/Debit Mastercard - Payments with Fido My Account&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h3&gt;Online:&lt;/h3&gt;1. Sign in to Fido &lt;strong&gt;My Account&lt;/strong&gt;.&lt;br /&gt;2. From the &lt;strong&gt;Billing &amp;amp; Payments &lt;/strong&gt;tab, select &lt;strong&gt;Make a payment&lt;/strong&gt;.&lt;br /&gt;3. In the Make a payment window, enter the payment amount and select Pay with a credit card, Visa Debit or Debit Mastercard, then enter your payment information in the fields provided.&amp;nbsp; Prepaid cards are accepted.*&lt;br /&gt;4. Select &lt;strong&gt;Review and continue&lt;/strong&gt;. Verify the payment information is correct.&lt;br /&gt;5. Once confirmed, select &lt;strong&gt;Pay now&lt;/strong&gt;. Check the box if you are interested in using this credit card to sign up for automatic monthly payments. Your payment will begin processing.&lt;br /&gt;6. Select &lt;strong&gt;Done&lt;/strong&gt;.&lt;br /&gt; &lt;ol&gt; &lt;/ol&gt;We'll send you an email confirming your payment that will include your authorization number. A record of your payment will show up in your Fido My Account &lt;strong&gt;Payment History &lt;/strong&gt;within one business day. &lt;br /&gt; Ready to get started? &lt;a title=&quot;Make a Payment&quot; href=&quot;https://www.fido.ca/pages/#/my-account/pay-now&quot;&gt;Make a Payment&lt;/a&gt;&lt;br /&gt;&lt;h3&gt;Fido My Account App:&lt;/h3&gt;1. Open the Fido &lt;strong&gt;My Account app&lt;/strong&gt; and sign in.&lt;br /&gt;2. Tap the &lt;strong&gt;BILLING&lt;/strong&gt; icon and select &lt;strong&gt;PAYMENT&lt;/strong&gt;.&lt;br /&gt;3. Tap &lt;strong&gt;MAKE A PAYMENT.&lt;/strong&gt;&lt;br /&gt;4. Enter your payment information in the fields provided.&lt;br /&gt;5. Tap &lt;strong&gt;MAKE A PAYMENT &lt;/strong&gt;again. That's it. You're done!.&lt;br /&gt;&lt;ol style=&quot;text-align: left;&quot;&gt; &lt;/ol&gt; We will send you an email confirming your payment that will include your authorization number. A record of your payment will show up in your Fido My Account &lt;strong&gt;Payment History&lt;/strong&gt; within 1 business day.&lt;br /&gt; &lt;br /&gt; *Please note that we accept all Canadian prepaid cards, except:&lt;br /&gt; Prepaid Ideal Choice Mastercard&lt;br /&gt; Prepaid Vanilla Mastercard&lt;br /&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Interac Online Payments with Fido My Account&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot; title=&quot;Interac Online Payments with Fido My Account&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;If your card has both the Interac logo and a Visa Debit or Debit MasterCard logo, choose the Pay with a credit card, Visa Debit or Debit/Mastercard option.&lt;br /&gt;&lt;h3&gt;Online:&lt;/h3&gt;1. Sign in to &lt;strong&gt;Fido My Account&lt;/strong&gt;.&lt;br /&gt;2. From the &lt;strong&gt;Billing &amp;amp; Payments &lt;/strong&gt;tab, select &lt;strong&gt;Make a payment&lt;/strong&gt;.&lt;br /&gt;3. In the Make a payment window, enter the payment amount and select &lt;strong&gt;Pay with Interac&amp;reg; Online&lt;/strong&gt;, then click &lt;strong&gt;Pay with Interac&lt;/strong&gt;.&lt;br /&gt;4. If you have selected the Interac Online option, you will be taken to the Interac site. Select your bank. &lt;em&gt;(If your bank is not listed, then it doesn&amp;rsquo;t support Interac Online.)&lt;/em&gt;.&lt;br /&gt;5. Sign in to your bank&amp;rsquo;s website and provide the required information for the transaction. When completed, a confirmation will prompt you that your payment has been received. 6.Select &lt;strong&gt;Done&lt;/strong&gt;. &lt;ol&gt; &lt;/ol&gt;&lt;br /&gt; We will send you an email confirming your payment that will include your authorization number. A record of your payment will show up in your Fido My Account &lt;strong&gt;Payment History&lt;/strong&gt; within 1 business day.&amp;nbsp;&lt;br /&gt; Ready to get started? &lt;a title=&quot;Pay with Interac&quot; href=&quot;https://www.fido.ca/pages/#/my-account/pay-now&quot;&gt;Make a Payment&lt;/a&gt;&lt;br /&gt; &lt;br /&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Payments via Financial Institutions&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot; title=&quot;Payments via Financial Institutions&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h3&gt;Fido My Account:&lt;/h3&gt;1. Check with your bank to see if they accept payments for Fido accounts.&lt;br /&gt;2. From the &lt;strong&gt;Billing &amp;amp; Payments &lt;/strong&gt;tab, select &lt;strong&gt;Make a payment&lt;/strong&gt;.&lt;br /&gt;3. In the Make a payment window, enter the payment amount and select &lt;strong&gt;Pay through your bank&lt;/strong&gt;.&lt;br /&gt;4. You will see the &lt;strong&gt;Fido Payee Name &lt;/strong&gt;and your &lt;strong&gt;Account Number &lt;/strong&gt;listed. You will need that information when you log in to your online banking site.&lt;br /&gt;5. Log in to the online banking site of your financial institution, or click on any of the listed ones to be taken to their site. (If this is the first time you are making an online payment to Fido, you will need to add us as a payee.)&lt;br /&gt; &lt;ol&gt; &lt;/ol&gt;&lt;h3&gt;Online Banking:&lt;/h3&gt;&lt;/div&gt;&lt;div class=&quot;faq-answer&quot;&gt;1. Check with your bank to see if they accept payments for Fido accounts.&lt;br /&gt;2. Sign in to your online banking, and make a payment. (If you recently changed accounts or added more Fido services, please update your payee list with your current Fido account number.)&lt;br /&gt;3. If this is the first time you are making an online payment to Fido, you will need to add us as a payee. You can verify your Fido account number at the top left of your bill before selecting the payee name: FIDO (9 DIGIT ACCOUNT NUMBER)&lt;strong&gt;.&lt;/strong&gt;&lt;br /&gt;4. Enter your Fido account number.&lt;br /&gt; &lt;br /&gt; When making your payment through the bank, please allow 3-5 business days for processing. A record of your payment will show up in your Fido My Account &lt;strong&gt;Payment History&lt;/strong&gt; within 5 business days.&lt;/div&gt;&lt;div class=&quot;faq-answer&quot;&gt;We&amp;rsquo;ll send you an email confirming your payment that will include your authorization number.&amp;nbsp;&amp;nbsp;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Other Payment Options&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot; title=&quot;Other Payment Options&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h3&gt;At your Bank:&lt;/h3&gt;Due to COVID-19, please check with your bank for an updated list of branch locations and hours of operation.&lt;br /&gt;Bring a copy of your bill to your bank to make a payment.&lt;br /&gt;&lt;ol&gt; &lt;/ol&gt;&lt;h3&gt;By Cheque through Mail&lt;/h3&gt;Make your cheque payable to your &amp;ldquo;Fido Solutions Inc [9 digit account number]&amp;rdquo;. Please write your Fido account number on your cheque and mail to:&lt;br /&gt; &lt;br /&gt; &lt;table border=&quot;0&quot; cellspacing=&quot;0&quot; cellpadding=&quot;0&quot; width=&quot;811&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;td valign=&quot;bottom&quot;&gt;&lt;p style=&quot;margin-bottom:0cm;margin-bottom:.0001pt;text-align:center;line-height:normal&quot; align=&quot;center&quot;&gt;&lt;strong&gt;&lt;span style=&quot;font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333&quot;&gt;Qu&amp;eacute;bec and Atlantic regions&lt;/span&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;td width=&quot;285&quot; valign=&quot;bottom&quot;&gt;&lt;p style=&quot;margin-bottom:0cm;margin-bottom:.0001pt;text-align:center;line-height:normal&quot; align=&quot;center&quot;&gt;&lt;strong&gt;&lt;span style=&quot;font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333&quot;&gt;British Columbia, Alberta and Midwest regions&lt;/span&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;td width=&quot;281&quot; valign=&quot;bottom&quot;&gt;&lt;p style=&quot;margin-bottom:0cm;margin-bottom:.0001pt;text-align:center;line-height:normal&quot; align=&quot;center&quot;&gt;&lt;strong&gt;&lt;span style=&quot;font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333&quot;&gt;For all other regions&lt;/span&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td valign=&quot;top&quot;&gt;&lt;p style=&quot;margin-bottom:0cm;margin-bottom:.0001pt;text-align:center;line-height:normal&quot; align=&quot;center&quot;&gt;&lt;span style=&quot;font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333&quot;&gt;Fido Solutions&lt;br /&gt;P.O. Box 11442&lt;br /&gt;Montr&amp;eacute;al, QC&lt;br /&gt;H3C 5J2&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td width=&quot;285&quot; valign=&quot;top&quot;&gt;&lt;p style=&quot;margin-bottom:0cm;margin-bottom:.0001pt;text-align:center;line-height:normal&quot; align=&quot;center&quot;&gt;&lt;span style=&quot;font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333&quot;&gt;Fido Solutions&lt;br /&gt;P.O. Box 8878 STN Terminal&lt;br /&gt;Vancouver, BC&lt;br /&gt;V6B 0H6&lt;/span&gt;&lt;/p&gt;&lt;/td&gt;&lt;td width=&quot;281&quot; valign=&quot;top&quot;&gt;&lt;p style=&quot;margin-bottom:0cm;margin-bottom:.0001pt;text-align:center;line-height:normal&quot; align=&quot;center&quot;&gt;&lt;span style=&quot;font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333&quot;&gt;Fido Solutions&lt;br /&gt;P.O. Box 9100&lt;br /&gt;Don Mills, ON&lt;br /&gt;M3C 3P9&lt;/span&gt;&lt;/p&gt;&lt;div&gt;&lt;span style=&quot;font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;It takes five business days for us to receive and process your payment if sent by mail.&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id=&quot;_mcePaste&quot; class=&quot;mcePaste&quot; style=&quot;position: absolute; left: 0px; top: 2047.89px; width: 1px; height: 1px; overflow: hidden;&quot;&gt;&lt;/div&gt; How to Make a Payment pay online billing automatic auto payment interact credit card Primary 10 Support /consumer/content/how-to-make-a-payment_EN auto payment plan how to pay, pay my bill, set-up setup payment pay bill pay my bill pay online billing automatic auto payment interact credit card 2020-09-21 15:17:02 EDT FeaturedKeyWord_P: payment KeyWord1_Support_P: pay online billing automatic auto payment interact credit card KeyWord2_Support_P: how to pay, pay my bill, set-up setup payment KeyWord3_Support_P: auto payment plan ShortDescription_P: Not sure how to pay your bill? The fastest and most convenient way to pay your bill is through Fido My Account. These simple steps will guide you through all of your payment options. SupportTitle_NH_P: How to Make a Payment Title_P: How to Make a Payment Fido ...and most convenient way to pay your bill is through Fido My Account. These simple steps will guide you through all of your <endeca_term>payment</endeca_term> options AB BC MB NB NL NS NT NU ON PE QC SK YT Support How to Make a Payment payment /consumer/content/how-to-make-a-payment Support customer /consumer/content/how-to-make-a-payment_EN regular BillingPayment How to Make a Payment /consumer/content/how-to-make-a-payment_EN regular pay online billing automatic auto payment interact credit card How to Make a <endeca_term>Payment</endeca_term> How to Make a <endeca_term>Payment</endeca_term> 2020-03-19 14:33:19 EDT auto payment plan Teamsite_Spark How to Make a Payment EN How to Make a Payment pay bill TeamsiteArticles Support How to Make a Payment Billing &amp; Account Management Support how to pay, pay my bill, set-up setup payment <p><strong>SELF-SERVE ONLY: </strong>This transaction can only be completed online; it&rsquo;s not accessible over the phone, through live chat or in stores.</p><p><span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><embed type="text/html" width="560" height="315" src="https://www.youtube.com/embed/124zdidX5M4?rel=0"></embed><br /></span></p><p>&nbsp;</p><p>Whether you subscribe to online billing or not, the fastest and most convenient way to pay your bill is through Fido My Account.</p><p><strong>Ready to get started?</strong> <a title="Make a Payment" href="https://www.fido.ca/pages/#/my-account/pay-now">Make a Payment</a></p><div class="faq-container"><div class="faq-question"><h3>Credit Card/Prepaid Credit Card/Visa Debit/Debit Mastercard - Payments with Fido My Account</h3><span class="action"> <em class="rui-icon-plus" title="Credit Card/Prepaid Credit Card/Visa Debit/Debit Mastercard - Payments with Fido My Account"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><h3>Online:</h3>1. Sign in to Fido <strong>My Account</strong>.<br />2. From the <strong>Billing &amp; Payments </strong>tab, select <strong>Make a payment</strong>.<br />3. In the Make a payment window, enter the payment amount and select Pay with a credit card, Visa Debit or Debit Mastercard, then enter your payment information in the fields provided.&nbsp; Prepaid cards are accepted.*<br />4. Select <strong>Review and continue</strong>. Verify the payment information is correct.<br />5. Once confirmed, select <strong>Pay now</strong>. Check the box if you are interested in using this credit card to sign up for automatic monthly payments. Your payment will begin processing.<br />6. Select <strong>Done</strong>.<br /> <ol> </ol>We'll send you an email confirming your payment that will include your authorization number. A record of your payment will show up in your Fido My Account <strong>Payment History </strong>within one business day. <br /> Ready to get started? <a title="Make a Payment" href="https://www.fido.ca/pages/#/my-account/pay-now">Make a Payment</a><br /><h3>Fido My Account App:</h3>1. Open the Fido <strong>My Account app</strong> and sign in.<br />2. Tap the <strong>BILLING</strong> icon and select <strong>PAYMENT</strong>.<br />3. Tap <strong>MAKE A PAYMENT.</strong><br />4. Enter your payment information in the fields provided.<br />5. Tap <strong>MAKE A PAYMENT </strong>again. That's it. You're done!.<br /><ol style="text-align: left;"> </ol> We will send you an email confirming your payment that will include your authorization number. A record of your payment will show up in your Fido My Account <strong>Payment History</strong> within 1 business day.<br /> <br /> *Please note that we accept all Canadian prepaid cards, except:<br /> Prepaid Ideal Choice Mastercard<br /> Prepaid Vanilla Mastercard<br /></div></div><div class="faq-container"><div class="faq-question"><h3>Interac Online Payments with Fido My Account</h3><span class="action"> <em class="rui-icon-plus" title="Interac Online Payments with Fido My Account"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer">If your card has both the Interac logo and a Visa Debit or Debit MasterCard logo, choose the Pay with a credit card, Visa Debit or Debit/Mastercard option.<br /><h3>Online:</h3>1. Sign in to <strong>Fido My Account</strong>.<br />2. From the <strong>Billing &amp; Payments </strong>tab, select <strong>Make a payment</strong>.<br />3. In the Make a payment window, enter the payment amount and select <strong>Pay with Interac&reg; Online</strong>, then click <strong>Pay with Interac</strong>.<br />4. If you have selected the Interac Online option, you will be taken to the Interac site. Select your bank. <em>(If your bank is not listed, then it doesn&rsquo;t support Interac Online.)</em>.<br />5. Sign in to your bank&rsquo;s website and provide the required information for the transaction. When completed, a confirmation will prompt you that your payment has been received. 6.Select <strong>Done</strong>. <ol> </ol><br /> We will send you an email confirming your payment that will include your authorization number. A record of your payment will show up in your Fido My Account <strong>Payment History</strong> within 1 business day.&nbsp;<br /> Ready to get started? <a title="Pay with Interac" href="https://www.fido.ca/pages/#/my-account/pay-now">Make a Payment</a><br /> <br /></div></div><div class="faq-container"><div class="faq-question"><h3>Payments via Financial Institutions</h3><span class="action"> <em class="rui-icon-plus" title="Payments via Financial Institutions"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><h3>Fido My Account:</h3>1. Check with your bank to see if they accept payments for Fido accounts.<br />2. From the <strong>Billing &amp; Payments </strong>tab, select <strong>Make a payment</strong>.<br />3. In the Make a payment window, enter the payment amount and select <strong>Pay through your bank</strong>.<br />4. You will see the <strong>Fido Payee Name </strong>and your <strong>Account Number </strong>listed. You will need that information when you log in to your online banking site.<br />5. Log in to the online banking site of your financial institution, or click on any of the listed ones to be taken to their site. (If this is the first time you are making an online payment to Fido, you will need to add us as a payee.)<br /> <ol> </ol><h3>Online Banking:</h3></div><div class="faq-answer">1. Check with your bank to see if they accept payments for Fido accounts.<br />2. Sign in to your online banking, and make a payment. (If you recently changed accounts or added more Fido services, please update your payee list with your current Fido account number.)<br />3. If this is the first time you are making an online payment to Fido, you will need to add us as a payee. You can verify your Fido account number at the top left of your bill before selecting the payee name: FIDO (9 DIGIT ACCOUNT NUMBER)<strong>.</strong><br />4. Enter your Fido account number.<br /> <br /> When making your payment through the bank, please allow 3-5 business days for processing. A record of your payment will show up in your Fido My Account <strong>Payment History</strong> within 5 business days.</div><div class="faq-answer">We&rsquo;ll send you an email confirming your payment that will include your authorization number.&nbsp;&nbsp;</div></div><div class="faq-container"><div class="faq-question"><h3>Other Payment Options</h3><span class="action"> <em class="rui-icon-plus" title="Other Payment Options"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><h3>At your Bank:</h3>Due to COVID-19, please check with your bank for an updated list of branch locations and hours of operation.<br />Bring a copy of your bill to your bank to make a payment.<br /><ol> </ol><h3>By Cheque through Mail</h3>Make your cheque payable to your &ldquo;Fido Solutions Inc [9 digit account number]&rdquo;. Please write your Fido account number on your cheque and mail to:<br /> <br /> <table border="0" cellspacing="0" cellpadding="0" width="811"><thead> <tr><td valign="bottom"><p style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:center;line-height:normal" align="center"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333">Qu&eacute;bec and Atlantic regions</span></strong></p></td><td width="285" valign="bottom"><p style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:center;line-height:normal" align="center"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333">British Columbia, Alberta and Midwest regions</span></strong></p></td><td width="281" valign="bottom"><p style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:center;line-height:normal" align="center"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333">For all other regions</span></strong></p></td></tr></thead> <tbody><tr><td valign="top"><p style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:center;line-height:normal" align="center"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333">Fido Solutions<br />P.O. Box 11442<br />Montr&eacute;al, QC<br />H3C 5J2</span></p></td><td width="285" valign="top"><p style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:center;line-height:normal" align="center"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333">Fido Solutions<br />P.O. Box 8878 STN Terminal<br />Vancouver, BC<br />V6B 0H6</span></p></td><td width="281" valign="top"><p style="margin-bottom:0cm;margin-bottom:.0001pt;text-align:center;line-height:normal" align="center"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333">Fido Solutions<br />P.O. Box 9100<br />Don Mills, ON<br />M3C 3P9</span></p><div><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:#333333"><br /></span></div></td></tr></tbody></table>It takes five business days for us to receive and process your payment if sent by mail.</div></div></div></div></div></div><div id="_mcePaste" class="mcePaste" style="position: absolute; left: 0px; top: 2047.89px; width: 1px; height: 1px; overflow: hidden;"></div> Not sure how to pay your bill? The fastest and most convenient way to pay your bill is through Fido My Account. These simple steps will guide you through all of your payment options. auto payment plan how to pay, pay my bill, set-up setup payment pay bill pay my bill pay online billing automatic auto payment interact credit card Billing & Account Management b_Support Billing &amp; Account Management pay online billing automatic auto payment interact credit card Support auto payment plan how to pay, pay my bill, set-up setup payment pay bill pay my bill pay online billing automatic auto payment interact credit card auto payment plan how to pay, pay my bill, set-up setup payment pay bill pay my bill pay online billing automatic auto payment interact credit card pay my bill /_/R-%2Fconsumer%2Fcontent%2Fpre-authorized-payments_EN /pages/support/search /Fido 0 regular 1600105962384 &lt;p&gt;&lt;strong&gt;SELF-SERVE ONLY: &lt;/strong&gt;This transaction or service can only be completed online; it&amp;rsquo;s not accessible over the phone or through live chat.&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;&quot;&gt;&lt;embed type=&quot;text/html&quot; width=&quot;560&quot; height=&quot;315&quot; src=&quot;https://www.youtube.com/embed/XWH4OcdKGaU?rel=0&quot;&gt;&lt;/embed&gt;&lt;br /&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Save time and register for automatic monthly debit or credit card payments through Fido My Account &amp;ndash; either online or through the My Account app.&lt;/p&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Set up automatic debit payments&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot; title=&quot;Set up automatic debit payments: SELF-SERVE ONLY transaction&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h3&gt;Online:&lt;/h3&gt;1. Sign in to Fido &lt;strong&gt;My Account&lt;/strong&gt;.&lt;br /&gt;2. Select &lt;strong&gt;Billing &amp;amp; Payment&lt;/strong&gt;.&lt;br /&gt;3. Select &lt;strong&gt;Set up Automatic Payments&lt;/strong&gt;.&lt;br /&gt;4. Select the &amp;ldquo;&lt;strong&gt;Use bank account for automatic payments&lt;/strong&gt;&amp;rdquo; option.&lt;br /&gt;5. Enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized bill payment withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees.&lt;br /&gt;6. Select &lt;strong&gt;Continue&lt;/strong&gt;.&lt;br /&gt;7. Accept the Terms and Conditions and click &lt;strong&gt;Submit.&lt;/strong&gt;&lt;br /&gt;&lt;ol&gt; &lt;/ol&gt;&lt;div class=&quot;faq-answer&quot;&gt;Your payment details will be available in your Fido My Account &lt;strong&gt;Payment History&lt;/strong&gt;. It may take one business day for your payment history to update.&lt;/div&gt;&lt;div class=&quot;faq-answer&quot;&gt;If your payment is declined, we'll send you an email so you can update your payment information.&lt;br /&gt; Ready to set up automatic payments online? &lt;a title=&quot;Set Up Pre-Authorized Payment&quot; href=&quot;https://www.fido.ca/pages/#/my-account/payment-method&quot;&gt;Set Up Pre-Authorized Payment&lt;/a&gt;&lt;br /&gt;&lt;/div&gt;&lt;h3&gt;Fido My Account App:&lt;/h3&gt;1. Open the Fido &lt;strong&gt;My Account app&lt;/strong&gt; and sign in.&lt;br /&gt;2. Tap the &lt;strong&gt;BILLING&lt;/strong&gt; icon and select &lt;strong&gt;PAYMENT&lt;/strong&gt;.&lt;br /&gt;3. Tap &lt;strong&gt;CHANGE PAYMENT METHOD&lt;/strong&gt;.&lt;br /&gt;4. Select &lt;strong&gt;Pre-Authorized Chequing&lt;/strong&gt;, and then enter your payment information in the fields provided.&amp;nbsp;It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees.&lt;br /&gt;5. Tap &lt;strong&gt;SAVE PAYMENT METHOD&lt;/strong&gt;.&lt;br /&gt;&lt;ol style=&quot;text-align: left;&quot;&gt; &lt;/ol&gt;&lt;/div&gt;&lt;div class=&quot;faq-answer&quot;&gt;Your payment details will be available in your Fido My Account &lt;strong&gt;Payment History&lt;/strong&gt;. It may take one business day for your payment history to update.&lt;/div&gt;&lt;div class=&quot;faq-answer&quot;&gt;If your payment is declined, we'll send you an email so you can update your payment information.&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Set up automatic credit card payments&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot; title=&quot;Set up automatic credit card payments: SELF-SERVE ONLY transaction&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Online:&lt;/h3&gt;1. Sign in to your Fido &lt;strong&gt;My Account &lt;/strong&gt;profile.&lt;br /&gt;2. Select &lt;strong&gt;Billing &amp;amp; Payment&lt;/strong&gt;.&lt;br /&gt;3. In the Payment Method section, select &lt;strong&gt;Set up automatic payments&lt;/strong&gt;.&lt;br /&gt;4. Select &lt;strong&gt;Pre-authorized Credit Card &lt;/strong&gt;in the drop-down menu, and then enter your payment information in the fields provided. It may take up to 1 full billing cycle for your first pre-authorized bill payment withdrawal. If you have a balance due on your account, make a one-time payment to avoid late payment fees.&lt;br /&gt;5. Select Continue then &lt;strong&gt;Update Payment Method&lt;/strong&gt;.&lt;br /&gt;&lt;ol&gt; &lt;/ol&gt;&lt;/div&gt;&lt;div class=&quot;gray-bg&quot;&gt;Your payment details will be available in your Fido My Account &lt;strong&gt;Payment History&lt;/strong&gt;. It may take one business day for your payment history to update.&lt;/div&gt;&lt;div class=&quot;gray-bg&quot;&gt;If your payment is declined, we'll send you an email so you can update your payment information.&lt;br /&gt; Ready to set up automatic payments online? &lt;a title=&quot;Set Up Pre-Authorized Payment&quot; href=&quot;https://www.fido.ca/pages/#/my-account/payment-method&quot;&gt;Set Up Pre-Authorized Payment&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;&lt;h3&gt;Fido My Account App:&lt;/h3&gt;1. Open the Fido &lt;strong&gt;My Account app &lt;/strong&gt;and sign in.&lt;br /&gt;2. Tap the &lt;strong&gt;BILLING &lt;/strong&gt;icon and select &lt;strong&gt;PAYMENT&lt;/strong&gt;.&lt;br /&gt;3. Tap &lt;strong&gt;CHANGE PAYMENT METHOD&lt;/strong&gt;.&lt;br /&gt;4. Select &lt;strong&gt;Pre-Authorized Credit Card&lt;/strong&gt;, and then enter your payment information in the fields provided.&amp;nbsp;It may take up to 1 full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees.&lt;br /&gt;5. Tap &lt;strong&gt;SAVE PAYMENT METHOD&lt;/strong&gt;.&lt;br /&gt;&lt;ol&gt; &lt;/ol&gt;&lt;/div&gt;&lt;div class=&quot;faq-answer&quot;&gt;Your payment details will be available in your Fido My Account &lt;strong&gt;Payment History&lt;/strong&gt;. It may take one business day for your payment history to update.&lt;/div&gt;&lt;div class=&quot;faq-answer&quot;&gt;If your payment is declined, we'll send you an email so you can update your payment information.&lt;br /&gt; &lt;strong&gt;Important:&lt;/strong&gt; The charge for your monthly bill will be applied to your credit card approximately 14 days after the monthly bill is issued. &lt;br /&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; How to Set Up Pre-Authorized Automatic Payments | Fido Automatic payments Primary 10 Support /consumer/content/pre-authorized-payments_EN how_tos Automatic payments late fee late payment pre-authorized preauthorized 2020-09-21 15:20:10 EDT FeaturedKeyWord_P: Automatic payments (Stemming) KeyWord1_Support_P: Automatic payments (Stemming) KeyWord4_Support_P: late payment ShortDescription_P: Save time and register for automatic monthly debit or credit card payments with Fido My Account. Don&rsquo;t worry, you can change your payment method at any time. SupportTitle_NH_P: How to Set Up Pre-Authorized Automatic Payments | Fido (Stemming) Title_P: How to Set Up Pre-Authorized Automatic Payments | Fido (Stemming) Fido Save time and register for automatic monthly debit or credit card <endeca_term>payments</endeca_term> with Fido My Account. Don&rsquo;t worry, you can change your payment... AB BC MB NB NL NS NT NU ON PE QC SK YT How to Set Up Pre-Authorized Automatic Payments | Fido Support Automatic payments /consumer/content/pre-authorized-payments Support customer /consumer/content/pre-authorized-payments_EN regular BillingBalancePayment How to Set Up Pre-Authorized Automatic Payments | Fido BillingPayment /consumer/content/pre-authorized-payments_EN regular Automatic payments How to Set Up Pre-Authorized Automatic <endeca_term>Payments</endeca_term> | Fido How to Set Up Pre-Authorized Automatic <endeca_term>Payments</endeca_term> | Fido 2020-09-14 14:05:40 EDT pre-authorized how_tos Teamsite_Spark How to Set Up Pre-Authorized Automatic Payments | Fido EN How to Set Up Pre-Authorized Automatic Payments | Fido late payment TeamsiteArticles Support How to Set Up Pre-Authorized Automatic Payments | Fido Billing &amp; Account Management Support preauthorized <p><strong>SELF-SERVE ONLY: </strong>This transaction or service can only be completed online; it&rsquo;s not accessible over the phone or through live chat.</p><p><span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; font-family: Verdana,Arial,Helvetica,sans-serif; font-size: 10px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><embed type="text/html" width="560" height="315" src="https://www.youtube.com/embed/XWH4OcdKGaU?rel=0"></embed><br /></span></p><p>&nbsp;</p><p>Save time and register for automatic monthly debit or credit card payments through Fido My Account &ndash; either online or through the My Account app.</p><div class="faq-container"><div class="faq-question"><h3>Set up automatic debit payments</h3><span class="action"> <em class="rui-icon-plus" title="Set up automatic debit payments: SELF-SERVE ONLY transaction"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><h3>Online:</h3>1. Sign in to Fido <strong>My Account</strong>.<br />2. Select <strong>Billing &amp; Payment</strong>.<br />3. Select <strong>Set up Automatic Payments</strong>.<br />4. Select the &ldquo;<strong>Use bank account for automatic payments</strong>&rdquo; option.<br />5. Enter your payment information in the fields provided. It may take up to one full billing cycle for your first pre-authorized bill payment withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees.<br />6. Select <strong>Continue</strong>.<br />7. Accept the Terms and Conditions and click <strong>Submit.</strong><br /><ol> </ol><div class="faq-answer">Your payment details will be available in your Fido My Account <strong>Payment History</strong>. It may take one business day for your payment history to update.</div><div class="faq-answer">If your payment is declined, we'll send you an email so you can update your payment information.<br /> Ready to set up automatic payments online? <a title="Set Up Pre-Authorized Payment" href="https://www.fido.ca/pages/#/my-account/payment-method">Set Up Pre-Authorized Payment</a><br /></div><h3>Fido My Account App:</h3>1. Open the Fido <strong>My Account app</strong> and sign in.<br />2. Tap the <strong>BILLING</strong> icon and select <strong>PAYMENT</strong>.<br />3. Tap <strong>CHANGE PAYMENT METHOD</strong>.<br />4. Select <strong>Pre-Authorized Chequing</strong>, and then enter your payment information in the fields provided.&nbsp;It may take up to one full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees.<br />5. Tap <strong>SAVE PAYMENT METHOD</strong>.<br /><ol style="text-align: left;"> </ol></div><div class="faq-answer">Your payment details will be available in your Fido My Account <strong>Payment History</strong>. It may take one business day for your payment history to update.</div><div class="faq-answer">If your payment is declined, we'll send you an email so you can update your payment information.</div></div></div><div class="faq-container"><div class="faq-question"><h3>Set up automatic credit card payments</h3><span class="action"> <em class="rui-icon-plus" title="Set up automatic credit card payments: SELF-SERVE ONLY transaction"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><div class="gray-bg"><h3>Online:</h3>1. Sign in to your Fido <strong>My Account </strong>profile.<br />2. Select <strong>Billing &amp; Payment</strong>.<br />3. In the Payment Method section, select <strong>Set up automatic payments</strong>.<br />4. Select <strong>Pre-authorized Credit Card </strong>in the drop-down menu, and then enter your payment information in the fields provided. It may take up to 1 full billing cycle for your first pre-authorized bill payment withdrawal. If you have a balance due on your account, make a one-time payment to avoid late payment fees.<br />5. Select Continue then <strong>Update Payment Method</strong>.<br /><ol> </ol></div><div class="gray-bg">Your payment details will be available in your Fido My Account <strong>Payment History</strong>. It may take one business day for your payment history to update.</div><div class="gray-bg">If your payment is declined, we'll send you an email so you can update your payment information.<br /> Ready to set up automatic payments online? <a title="Set Up Pre-Authorized Payment" href="https://www.fido.ca/pages/#/my-account/payment-method">Set Up Pre-Authorized Payment</a></div><br /><h3>Fido My Account App:</h3>1. Open the Fido <strong>My Account app </strong>and sign in.<br />2. Tap the <strong>BILLING </strong>icon and select <strong>PAYMENT</strong>.<br />3. Tap <strong>CHANGE PAYMENT METHOD</strong>.<br />4. Select <strong>Pre-Authorized Credit Card</strong>, and then enter your payment information in the fields provided.&nbsp;It may take up to 1 full billing cycle for your first pre-authorized payments withdrawal. If you have a balance due on your account, you can make a one-time payment to avoid late payment fees.<br />5. Tap <strong>SAVE PAYMENT METHOD</strong>.<br /><ol> </ol></div><div class="faq-answer">Your payment details will be available in your Fido My Account <strong>Payment History</strong>. It may take one business day for your payment history to update.</div><div class="faq-answer">If your payment is declined, we'll send you an email so you can update your payment information.<br /> <strong>Important:</strong> The charge for your monthly bill will be applied to your credit card approximately 14 days after the monthly bill is issued. <br /></div></div></div> Save time and register for automatic monthly debit or credit card payments with Fido My Account. Don&rsquo;t worry, you can change your payment method at any time. Automatic payments late fee late payment pre-authorized preauthorized Billing & Account Management b_Support Automatic payments Billing &amp; Account Management Support Automatic payments late fee late payment pre-authorized preauthorized Automatic payments late fee late payment pre-authorized preauthorized late fee /_/R-%2Fconsumer%2Fcontent%2Ffido-payment-program-FAQ_EN /pages/support/search /Fido 0 regular 1460749070248 &lt;h2&gt;What you need to know about the new Fido Payment Program&lt;/h2&gt;&lt;h3&gt;Fido Payment Program basics&lt;/h3&gt;&lt;!-- faq 1 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What is the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;The Fido Payment Program allows you to spread the cost of a new phone or tablet over 24 equal monthly payments at 0% interest with an eligible plan. While most devices will not require a down-payment, some higher end devices may require one.&lt;/p&gt;&lt;p&gt;The Fido Payment Program is available on Fido.ca, in Fido stores and by contacting customer service.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 1 end --&gt; &lt;!-- faq 2 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Who is eligible for the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Both new and existing Fido postpaid mobile customers are eligible, depending on the results of a credit check.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 2 end --&gt;&lt;!-- faq 3 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I upgrade my phone on the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You can upgrade to a new phone at any time after the first 30 days of your previous phone activation or upgrade. However, if you have an existing device balance on your current phone, it will be charged on your next bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 3 end --&gt; &lt;!-- faq 4 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What do I have to pay when I purchase my new phone or tablet?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;For most devices, the full cost will be spread over 24 equal monthly payments at 0% interest, and you won&amp;rsquo;t need to pay anything upfront at the time of purchase.&lt;/p&gt;&lt;p&gt;However, some devices require a down payment. If your new device does, then you need to pay it at the time of purchase, as well as the portion of taxes payable on the down payment.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 4 end --&gt; &lt;!-- faq 5 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What happens at the end of my 24-month Fido Payment Program term?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;After 24 months, your device is paid off in full. At month 25 you will no longer have a monthly Fido Payment Program charge and you only have to pay for your regular monthly phone plan, plus any other services you have.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h2&gt;Switching to a plan on the Fido Payment Program&lt;/h2&gt;&lt;!-- faq 5 end --&gt; &lt;!-- faq 6 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Do I have to change my current Fido phone plan plan if I am upgrading my phone on the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You may need to change your phone plan to take advantage of the Fido Payment Program. We'll let you know if you need to change your plan when you&amp;rsquo;re upgrading your phone. If you&amp;rsquo;re upgrading multiple phones at once, you may need to change the plan for each line on your account. Most customers with Bring Your Own Phone plans who require a new plan will be able to find a plan with the same benefits as their current plans after making a device upgrade.&lt;/p&gt;&lt;p&gt;If you want to upgrade your phone but are still on a subsidy plan with a term, you will need to switch to an eligible in-market plan. If you have an outstanding device balance, it will be charged on your next bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 6 end --&gt; &lt;!-- faq 7 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;If I am an existing customer still on a term, can I change my 2-year plan if I am not upgrading my phone?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer7&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes, you can change to another subsidy plan. You can see these plans by signing in to My Account on fido.ca.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 7 end --&gt; &lt;!-- faq 8 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I change my plan when I have a device on Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer8&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;The Fido Payment Program offers you the flexibility of changing your plan within the same plan category (for example Data, Talk &amp;amp; Text to Data, Talk &amp;amp; Text).&lt;/p&gt;&lt;p&gt;If you decide to change to a different category (for example Data, Talk &amp;amp; Text to Talk &amp;amp; Text) you will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 8 end --&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h2&gt;Getting a new phone through the Fido Payment Program&lt;/h2&gt;&lt;!-- faq 9 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I activate or upgrade my phone through the Fido Payment Program even though another line on my account is on a 2-year plan?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer9&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes. Each individual line on your account can be on a separate plan, so phone upgrades on one line won&amp;rsquo;t affect your other lines.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 9 end --&gt; &lt;!-- faq 10 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What devices are offered on the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer10&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;We offer all phones and certified pre-owned phones on Data, Talk &amp;amp; Text plans. Some of these phones may also be available on Talk &amp;amp; Text plans.&lt;/p&gt;&lt;p&gt;We also offer tablets on tablet data plans when added to an existing line with a Data, Talk &amp;amp; Text plan.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 10 end --&gt; &lt;!-- faq 11 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How many devices can I purchase on the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer11&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You can purchase all your devices on the Fido Payment Program, depending on the results of a credit check.&lt;/p&gt;&lt;p&gt;However, there can only be one device on the Fido Payment Program per line at a time.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 11 end --&gt; &lt;!-- faq 12 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I trade in my old device and get a new device through the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer12&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes, you can take advantage the &lt;a href=&quot;https://online.fidotradequote.com/&quot;&gt;FidoTRADE program&lt;/a&gt; and the Fido Payment Program at the same time.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 12 end --&gt; &lt;!-- faq 13 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I return my device purchased through the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer13&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Our standard return policy applies to devices purchased through the Fido Payment Program. The device must be returned within 15 days of activation (either the date of purchase in store or the date the order was shipped). The device must be returned in &quot;like new&quot; condition, including all original parts, components and packaging. &lt;a href=&quot;https://www.fido.ca/consumer/content/device-warranty&quot;&gt;Check out our device warranty for more details&lt;/a&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 13 end --&gt; &lt;!-- faq 14 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Is Device Protection available on phones purchased through the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer14&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes, any phone purchased through the Fido Payment Program is eligible for Device Protection.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 14 end --&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h2&gt;Understanding your bill, your financing balance, and other details&lt;/h2&gt;&lt;!-- faq 15 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How are taxes charged on the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer15&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Taxes are charged on the full price of the device and paid off in equal monthly payments over your Fido Payment Program term alongside your device balance.&lt;/p&gt;&lt;p&gt;If there is a down payment, taxes payable on the down payment will be due at time of purchase. The remaining taxes will be paid off in equal monthly payments over your Fido Payment Program term alongside your device balance.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 15 end --&gt; &lt;!-- faq 16 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How does the Fido Payment Program appear on my bill?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer16&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;For tips on understanding the Fido Payment Program on your bill, please visit &lt;a href=&quot;https://www.fido.ca/fidopaymentbill&quot;&gt;https://www.fido.ca/fidopaymentbill&lt;/a&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 16 end --&gt; &lt;!-- faq 17 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How can I check my outstanding balance for a device on the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer17&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Go to the Phone tab of the My Account app or under the My Device section of My Account on fido.ca. You can also see it on your monthly bill in the section labelled &amp;ldquo;Additional charges/credits after applicable taxes&amp;rdquo;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 17 end --&gt; &lt;!-- faq 18 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I make additional payments towards my Fido Payment Program balance? If yes, how?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer18&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You can make additional lump-sum payments with a credit card towards your outstanding Fido Payment Program balance anytime by contacting customer service.&lt;/p&gt;&lt;p&gt;If it is a partial payment, it will reduce your monthly payment amount, but not the number of months remaining on your term. If you are paying off your balance in full, you will no longer pay any Fido Payment Program charges.&lt;/p&gt;&lt;p&gt;Any additional payments you make will show up on your following bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 18 end --&gt; &lt;!-- faq 19 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What happens if I cancel my service before my Fido Payment Program&amp;rsquo;s 24-month term is completed?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer19&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 19 end --&gt; &lt;!-- faq 20 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What activities will cancel my Fido Payment Program agreement?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer20&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Your Fido Payment Program service will be cancelled, and the outstanding Fido Payment Program balance will be charged on your next bill, if you do any of the following:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Cancel your Fido service (including for non-payment)&lt;/li&gt;&lt;li&gt;Transfer your wireless services to another Fido account or wireless service provider&lt;/li&gt;&lt;li&gt;Upgrade to a new phone with a new Fido Payment Program Agreement&lt;/li&gt;&lt;li&gt;Switch to a phone plan not eligible for the Fido Payment Program.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 20 end --&gt; What you need to know about the new Fido Payment Program | Support | Fido phone payments roaming_travel Primary 10 Support /consumer/content/fido-payment-program-FAQ_EN faqs device financing financing phone financing phone payments phone plans 2020-02-05 15:26:24 EST FeaturedKeyWord_P: Fido Payment Program KeyWord1_Support_P: phone payments (Stemming) ShortDescription_P: The Fido Payment Program lets you spread the cost of a new device over 24 monthly payments at 0% interest. Learn more about how to get a new phone affordably. SupportTitle_NH_P: What you need to know about the new Fido Payment Program | Support | Fido Title_P: What you need to know about the new Fido Payment Program | Support | Fido Fido The Fido <endeca_term>Payment</endeca_term> Program lets you spread the cost of a new device over 24 monthly payments at 0% interest. Learn more about how to... AB BC MB NB NL NS NT NU ON PE QC SK YT What you need to know about the new Fido Payment Program | Support | Fido Support Fido Payment Program /consumer/content/fido-payment-program-FAQ Support customer /consumer/content/fido-payment-program-FAQ_EN regular What you need to know about the new Fido Payment Program | Support | Fido Travel /consumer/content/fido-payment-program-FAQ_EN regular phone payments What you need to know about the new Fido <endeca_term>Payment</endeca_term> Program | Support | Fido What you need to know about the new Fido <endeca_term>Payment</endeca_term> Program | Support | Fido 2020-02-03 14:18:34 EST phone financing faqs Teamsite_Spark What you need to know about the new Fido Payment Program | Support | Fido EN What you need to know about the new Fido Payment Program | Support | Fido financing TeamsiteArticles roaming_travel Support What you need to know about the new Fido Payment Program | Support | Fido Mobile Support device financing <h2>What you need to know about the new Fido Payment Program</h2><h3>Fido Payment Program basics</h3><!-- faq 1 start --><div class="faq-container"><div class="faq-question"><h4>What is the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>The Fido Payment Program allows you to spread the cost of a new phone or tablet over 24 equal monthly payments at 0% interest with an eligible plan. While most devices will not require a down-payment, some higher end devices may require one.</p><p>The Fido Payment Program is available on Fido.ca, in Fido stores and by contacting customer service.</p></div></div></div><!-- faq 1 end --> <!-- faq 2 start --><div class="faq-container"><div class="faq-question"><h4>Who is eligible for the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>Both new and existing Fido postpaid mobile customers are eligible, depending on the results of a credit check.</p></div></div></div><!-- faq 2 end --><!-- faq 3 start --><div class="faq-container"><div class="faq-question"><h4>Can I upgrade my phone on the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>You can upgrade to a new phone at any time after the first 30 days of your previous phone activation or upgrade. However, if you have an existing device balance on your current phone, it will be charged on your next bill.</p></div></div></div><!-- faq 3 end --> <!-- faq 4 start --><div class="faq-container"><div class="faq-question"><h4>What do I have to pay when I purchase my new phone or tablet?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>For most devices, the full cost will be spread over 24 equal monthly payments at 0% interest, and you won&rsquo;t need to pay anything upfront at the time of purchase.</p><p>However, some devices require a down payment. If your new device does, then you need to pay it at the time of purchase, as well as the portion of taxes payable on the down payment.</p></div></div></div><!-- faq 4 end --> <!-- faq 5 start --><div class="faq-container"><div class="faq-question"><h4>What happens at the end of my 24-month Fido Payment Program term?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>After 24 months, your device is paid off in full. At month 25 you will no longer have a monthly Fido Payment Program charge and you only have to pay for your regular monthly phone plan, plus any other services you have.</p></div></div></div><div class="support-divider-primary">&nbsp;</div><h2>Switching to a plan on the Fido Payment Program</h2><!-- faq 5 end --> <!-- faq 6 start --><div class="faq-container"><div class="faq-question"><h4>Do I have to change my current Fido phone plan plan if I am upgrading my phone on the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer6" class="collapse"><div class="faq-answer"><p>You may need to change your phone plan to take advantage of the Fido Payment Program. We'll let you know if you need to change your plan when you&rsquo;re upgrading your phone. If you&rsquo;re upgrading multiple phones at once, you may need to change the plan for each line on your account. Most customers with Bring Your Own Phone plans who require a new plan will be able to find a plan with the same benefits as their current plans after making a device upgrade.</p><p>If you want to upgrade your phone but are still on a subsidy plan with a term, you will need to switch to an eligible in-market plan. If you have an outstanding device balance, it will be charged on your next bill.</p></div></div></div><!-- faq 6 end --> <!-- faq 7 start --><div class="faq-container"><div class="faq-question"><h4>If I am an existing customer still on a term, can I change my 2-year plan if I am not upgrading my phone?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer7" class="collapse"><div class="faq-answer"><p>Yes, you can change to another subsidy plan. You can see these plans by signing in to My Account on fido.ca.</p></div></div></div><!-- faq 7 end --> <!-- faq 8 start --><div class="faq-container"><div class="faq-question"><h4>Can I change my plan when I have a device on Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer8" class="collapse"><div class="faq-answer"><p>The Fido Payment Program offers you the flexibility of changing your plan within the same plan category (for example Data, Talk &amp; Text to Data, Talk &amp; Text).</p><p>If you decide to change to a different category (for example Data, Talk &amp; Text to Talk &amp; Text) you will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.</p></div></div></div><!-- faq 8 end --><div class="support-divider-primary">&nbsp;</div><h2>Getting a new phone through the Fido Payment Program</h2><!-- faq 9 start --><div class="faq-container"><div class="faq-question"><h4>Can I activate or upgrade my phone through the Fido Payment Program even though another line on my account is on a 2-year plan?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer9" class="collapse"><div class="faq-answer"><p>Yes. Each individual line on your account can be on a separate plan, so phone upgrades on one line won&rsquo;t affect your other lines.</p></div></div></div><!-- faq 9 end --> <!-- faq 10 start --><div class="faq-container"><div class="faq-question"><h4>What devices are offered on the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer10" class="collapse"><div class="faq-answer"><p>We offer all phones and certified pre-owned phones on Data, Talk &amp; Text plans. Some of these phones may also be available on Talk &amp; Text plans.</p><p>We also offer tablets on tablet data plans when added to an existing line with a Data, Talk &amp; Text plan.</p></div></div></div><!-- faq 10 end --> <!-- faq 11 start --><div class="faq-container"><div class="faq-question"><h4>How many devices can I purchase on the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer11" class="collapse"><div class="faq-answer"><p>You can purchase all your devices on the Fido Payment Program, depending on the results of a credit check.</p><p>However, there can only be one device on the Fido Payment Program per line at a time.</p></div></div></div><!-- faq 11 end --> <!-- faq 12 start --><div class="faq-container"><div class="faq-question"><h4>Can I trade in my old device and get a new device through the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer12" class="collapse"><div class="faq-answer"><p>Yes, you can take advantage the <a href="https://online.fidotradequote.com/">FidoTRADE program</a> and the Fido Payment Program at the same time.</p></div></div></div><!-- faq 12 end --> <!-- faq 13 start --><div class="faq-container"><div class="faq-question"><h4>Can I return my device purchased through the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer13" class="collapse"><div class="faq-answer"><p>Our standard return policy applies to devices purchased through the Fido Payment Program. The device must be returned within 15 days of activation (either the date of purchase in store or the date the order was shipped). The device must be returned in "like new" condition, including all original parts, components and packaging. <a href="https://www.fido.ca/consumer/content/device-warranty">Check out our device warranty for more details</a></p></div></div></div><!-- faq 13 end --> <!-- faq 14 start --><div class="faq-container"><div class="faq-question"><h4>Is Device Protection available on phones purchased through the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer14" class="collapse"><div class="faq-answer"><p>Yes, any phone purchased through the Fido Payment Program is eligible for Device Protection.</p></div></div></div><!-- faq 14 end --><div class="support-divider-primary">&nbsp;</div><h2>Understanding your bill, your financing balance, and other details</h2><!-- faq 15 start --><div class="faq-container"><div class="faq-question"><h4>How are taxes charged on the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer15" class="collapse"><div class="faq-answer"><p>Taxes are charged on the full price of the device and paid off in equal monthly payments over your Fido Payment Program term alongside your device balance.</p><p>If there is a down payment, taxes payable on the down payment will be due at time of purchase. The remaining taxes will be paid off in equal monthly payments over your Fido Payment Program term alongside your device balance.</p></div></div></div><!-- faq 15 end --> <!-- faq 16 start --><div class="faq-container"><div class="faq-question"><h4>How does the Fido Payment Program appear on my bill?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer16" class="collapse"><div class="faq-answer"><p>For tips on understanding the Fido Payment Program on your bill, please visit <a href="https://www.fido.ca/fidopaymentbill">https://www.fido.ca/fidopaymentbill</a></p></div></div></div><!-- faq 16 end --> <!-- faq 17 start --><div class="faq-container"><div class="faq-question"><h4>How can I check my outstanding balance for a device on the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer17" class="collapse"><div class="faq-answer"><p>Go to the Phone tab of the My Account app or under the My Device section of My Account on fido.ca. You can also see it on your monthly bill in the section labelled &ldquo;Additional charges/credits after applicable taxes&rdquo;.</p></div></div></div><!-- faq 17 end --> <!-- faq 18 start --><div class="faq-container"><div class="faq-question"><h4>Can I make additional payments towards my Fido Payment Program balance? If yes, how?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer18" class="collapse"><div class="faq-answer"><p>You can make additional lump-sum payments with a credit card towards your outstanding Fido Payment Program balance anytime by contacting customer service.</p><p>If it is a partial payment, it will reduce your monthly payment amount, but not the number of months remaining on your term. If you are paying off your balance in full, you will no longer pay any Fido Payment Program charges.</p><p>Any additional payments you make will show up on your following bill.</p></div></div></div><!-- faq 18 end --> <!-- faq 19 start --><div class="faq-container"><div class="faq-question"><h4>What happens if I cancel my service before my Fido Payment Program&rsquo;s 24-month term is completed?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer19" class="collapse"><div class="faq-answer"><p>You will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.</p></div></div></div><!-- faq 19 end --> <!-- faq 20 start --><div class="faq-container"><div class="faq-question"><h4>What activities will cancel my Fido Payment Program agreement?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer20" class="collapse"><div class="faq-answer"><p>Your Fido Payment Program service will be cancelled, and the outstanding Fido Payment Program balance will be charged on your next bill, if you do any of the following:</p><ul><li>Cancel your Fido service (including for non-payment)</li><li>Transfer your wireless services to another Fido account or wireless service provider</li><li>Upgrade to a new phone with a new Fido Payment Program Agreement</li><li>Switch to a phone plan not eligible for the Fido Payment Program.</li></ul></div></div></div><!-- faq 20 end --> The Fido Payment Program lets you spread the cost of a new device over 24 monthly payments at 0% interest. Learn more about how to get a new phone affordably. device financing financing phone financing phone payments phone plans roaming_travel Mobile b_Support Mobile phone payments roaming_travel Support device financing financing phone financing phone payments phone plans customer_care device financing financing phone financing phone payments phone plans phone plans /_/R-%2Fconsumer%2Fcontent%2Fpay-bill-change-payment-method_EN /pages/support/search /Fido 0 regular 1446227508222 &lt;p&gt;&lt;strong&gt;SELF-SERVE ONLY:&lt;/strong&gt;&amp;nbsp;This transaction or service can only be completed online; it&amp;rsquo;s not accessible over the phone or through live chat.&lt;/p&gt;&lt;p&gt;Here you&amp;rsquo;ll find the different payments methods we accept, instructions regarding registration and how to make payments.&lt;/p&gt;&lt;p&gt;&lt;embed type=&quot;text/html&quot; width=&quot;560&quot; height=&quot;315&quot; src=&quot;https://www.youtube.com/embed/124zdidX5M4&quot;&gt;&lt;/embed&gt;&lt;/p&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Bill payment options&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Automatic Payments&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h3&gt;Credit card&lt;/h3&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h4&gt;Things to Know&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;The credit card must be in the account holder&amp;rsquo;s name.&lt;/li&gt;&lt;li&gt;Accepted credit cards (Canadian and international): Visa, MasterCard and American Express.&lt;/li&gt;&lt;li&gt;All Canadian prepaid cards are accepted, except: &lt;ul&gt;&lt;li style=&quot;box-sizing: border-box; font-size: 1em;&quot;&gt;Prepaid Ideal Choice Mastercard&lt;/li&gt;&lt;li style=&quot;box-sizing: border-box; font-size: 1em;&quot;&gt;Prepaid Vanilla Mastercard&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;Registration for pre-authorized payment must be completed at least 48 hours prior to the withdrawal date.&lt;/li&gt;&lt;li&gt;Bills generated with a balance of $5 or less will not be charged to your credit card unless they are first or final bills.&lt;/li&gt;&lt;li&gt;The charge for your monthly bill will be applied to your credit card approximately 14 days after the monthly bill is issued&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;h4&gt;To set up automatic payments:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;On Fido.ca: &lt;ul&gt;&lt;li&gt;Log in to&amp;nbsp;&lt;a href=&quot;/web/page/portal/Fido/Ecare_Standalone&quot;&gt;&lt;strong&gt;My Account&lt;/strong&gt;&lt;/a&gt;&amp;nbsp;and click&amp;nbsp;&lt;strong&gt;Set up Automatic Payments&lt;/strong&gt;&amp;nbsp;under the&amp;nbsp;&lt;strong&gt;Billing &amp;amp; Payments&lt;/strong&gt;&amp;nbsp;section.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;On our Interactive Voice Response System: &lt;ul&gt;&lt;li&gt;Call&amp;nbsp;&lt;strong&gt;6-1-1&lt;/strong&gt;&amp;nbsp;on your Fido phone or&amp;nbsp;&lt;strong&gt;1-888-481-3436&lt;/strong&gt;&amp;nbsp;and press * for our self-service menu.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;To change automatic payment method:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;On Fido.ca: &lt;ul&gt;&lt;li&gt;Log in to &lt;a href=&quot;/web/page/portal/Fido/Ecare_Standalone&quot;&gt;&lt;strong&gt;My Account&lt;/strong&gt;&lt;/a&gt; and click &lt;strong&gt;Change Payment Method&lt;/strong&gt; under the &lt;strong&gt;Billing &amp;amp; Payments&lt;/strong&gt;&amp;nbsp;section.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;On our Interactive Voice Response System: &lt;ul&gt;&lt;li&gt;Call &lt;strong&gt;6-1-1&lt;/strong&gt; on your Fido phone or &lt;strong&gt;1-888-481-3436&lt;/strong&gt; and press * for our self-service menu. &lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;What happens if my payment is declined?&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;If your payment is declined, we will try to withdraw the payment 3 more times, 7 days after each attempt.&lt;/li&gt;&lt;li&gt;If payment is declined on the last attempt, a fee for the declined payments may apply, depending on where you reside.&lt;/li&gt;&lt;/ul&gt;&lt;h3&gt;Bank account&lt;/h3&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h4&gt;Things to Know&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Only cheques from Canadian financial institutions are accepted.&lt;/li&gt;&lt;li&gt;Bills generated with a balance of $5 or less will not be charged to your bank account unless they are first or final bills.&lt;/li&gt;&lt;li&gt;The charge for your monthly bill will be applied to your bank account approximately 14 days after the monthly bill is issued.&lt;/li&gt;&lt;li&gt;The registration for pre-authorized payment must be completed at least 48 business hours prior to the withdrawal date.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;h4&gt;To set up automatic payments:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;On Fido.ca: &lt;ul&gt;&lt;li&gt;Log in to&amp;nbsp;&lt;a href=&quot;/web/page/portal/Fido/Ecare_Standalone&quot;&gt;&lt;strong&gt;My Account&lt;/strong&gt;&lt;/a&gt;&amp;nbsp;and click&amp;nbsp;&lt;strong&gt;Set up Automatic Payments&lt;/strong&gt;&amp;nbsp;under the&amp;nbsp;&lt;strong&gt;Billing &amp;amp; Payments&lt;/strong&gt;&amp;nbsp;section.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;By mail or by fax &lt;ul&gt;&lt;li&gt;Print &amp;amp; send the completed signed &lt;a href=&quot;/cms/fido/pdf/support/en/pre_auth_form_EN.pdf&quot;&gt;form&lt;/a&gt;, a recent bill and a void cheque by mail or fax to 1-888-290-3436 (allow 6 weeks for first withdrawal)&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Address:&lt;/strong&gt;&lt;br /&gt;Fido Solutions Inc.&lt;br /&gt;C/O Fido Back Office Team&lt;br /&gt;800 De La Gaucheti&amp;egrave;re Street West, Suite 4000&lt;br /&gt;Montr&amp;eacute;al, Qu&amp;eacute;bec&lt;br /&gt;H5A 1K3&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;&lt;strong&gt;To change automatic payment method:&lt;/strong&gt;&lt;/h4&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;On Fido.ca: &lt;ul&gt;&lt;li&gt;Log in to&amp;nbsp;&lt;a href=&quot;/web/page/portal/Fido/Ecare_Standalone&quot;&gt;&lt;strong&gt;My Account&lt;/strong&gt;&lt;/a&gt;&amp;nbsp;and click&amp;nbsp;&lt;strong&gt;Set up Automatic Payments&lt;/strong&gt;&amp;nbsp;under the&amp;nbsp;&lt;strong&gt;Billing &amp;amp; Payments&lt;/strong&gt;&amp;nbsp;section.&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;li&gt;By mail or by fax &lt;ul&gt;&lt;li&gt;Print &amp;amp; send the completed signed&amp;nbsp;&lt;a href=&quot;/cms/fido/pdf/support/en/pre_auth_form_EN.pdf&quot;&gt;form&lt;/a&gt;, a recent bill and a void cheque by mail or fax to 1-888-290-3436 (allow 6 weeks for first withdrawal)&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Address:&lt;/strong&gt;&lt;br /&gt;Fido Solutions Inc.&lt;br /&gt;C/O Fido Back Office Team&lt;br /&gt;800 De La Gaucheti&amp;egrave;re Street West, Suite 4000&lt;br /&gt;Montr&amp;eacute;al, Qu&amp;eacute;bec&lt;br /&gt;H5A 1K3&lt;/li&gt;&lt;/ul&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;h4&gt;What happens if my payment is declined?&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;If your payment is declined, we will try to withdraw the payment one more time, 7 days after the initial attempt.&lt;/li&gt;&lt;li&gt;If payment is declined on the last attempt, you may be charged $25 for insufficient funds, depending on where you reside.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Credit Cards&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Things to Know&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;You will receive an email confirmation of the transaction.&lt;/li&gt;&lt;li&gt;For payments made on our Interactive Voice Response (IVR) System, you will receive a confirmation text message on your phone.&lt;/li&gt;&lt;li&gt;Payment is applied immediately to your account when done on fido.ca or by calling us (IVR).&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;h4&gt;On fido.ca&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Log in to &lt;a href=&quot;/web/page/portal/Fido/Ecare_Standalone&quot;&gt;&lt;strong&gt;My Account&lt;/strong&gt;&lt;/a&gt; and click &lt;strong&gt;Make A Payment&lt;/strong&gt; under the &lt;strong&gt;Billing &amp;amp; Payments&lt;/strong&gt;&amp;nbsp;section.&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;On our Interactive Voice Response System&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Call &lt;strong&gt;*28&lt;/strong&gt; on your Fido phone or &lt;strong&gt;1-888-481-3436&lt;/strong&gt; and press &lt;strong&gt;*&lt;/strong&gt; for our self-service menu.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Fido My Account app&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;a href=&quot;/consumer/support/myaccountapp&quot;&gt;Fido My Account app&lt;/a&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Financial Institutions (Internet and telephone banking, ATM and teller)&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Payment will be applied to your account after 5 business days.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;For Internet and telephone banking:&lt;/strong&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Log into My Account and select &lt;strong&gt;Pay Now&lt;/strong&gt; from the Overview tab.&lt;/li&gt;&lt;li&gt;Next, select &lt;strong&gt;Pay through your bank&lt;/strong&gt; as your method of payment. A pop-up window will appear.&lt;/li&gt;&lt;li&gt;Note the Payee Name (FIDO) and account number displayed in the window. (You&amp;rsquo;ll need this info for step 4.)&lt;/li&gt;&lt;li&gt;Select your financial institution from the options provided. Once selected, a separate page will open to your bank&amp;rsquo;s website.&lt;/li&gt;&lt;li&gt;Sign in to your bank and add Fido as a payee, if setting this up for the first time.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;strong&gt;For ATM and teller payments:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Due to COVID-19, please check with your bank for an updated list of branch locations and hours of operation.&lt;strong&gt;&lt;br /&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Available only to customers who receive a monthly paper bill. Your printed online bill will not be accepted as it is not encoded with a payment bar at the bottom. Therefore, you will need the original bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Through the mail&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Things to Know&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Payment methods accepted are money order and cheque.&lt;/li&gt;&lt;li&gt;The payment will be applied to your account approximately 5 business days after the payment is received.&lt;/li&gt;&lt;li&gt;Charge for insufficient funds (returned cheque): a fee for the declined payments may apply, depending on where you reside.&lt;/li&gt;&lt;li&gt;Payable to: Fido Solutions Inc. The &lt;a href=&quot;/web/content/billing/get_account_balance&quot;&gt;account number&lt;/a&gt; must be indicated on the front of the cheque or money order and the payment stub must be included in the envelope.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;h4&gt;Mailing addresses:&lt;/h4&gt;&lt;table class=&quot;table&quot; border=&quot;0&quot;&gt;&lt;thead&gt; &lt;tr&gt;&lt;th class=&quot;text-center&quot;&gt;Qu&amp;eacute;bec and Atlantic regions &lt;/th&gt;&lt;th class=&quot;text-center&quot;&gt;British Columbia, Alberta and Midwest regions &lt;/th&gt;&lt;th class=&quot;text-center&quot;&gt;For all other regions &lt;/th&gt;&lt;/tr&gt;&lt;/thead&gt; &lt;tbody&gt;&lt;tr&gt;&lt;td class=&quot;text-center&quot;&gt;Fido Solutions&lt;br /&gt;P.O. Box 11442&lt;br /&gt;Montr&amp;eacute;al, QC&lt;br /&gt;H3C 5J2&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;Fido Solutions&lt;br /&gt;P.O. Box 8878 STN Terminal&lt;br /&gt;Vancouver, BC&lt;br /&gt;V6B 0H6&lt;/td&gt;&lt;td class=&quot;text-center&quot;&gt;Fido Solutions&lt;br /&gt;P.O. Box 9100&lt;br /&gt;Don Mills, ON&lt;br /&gt;M3C 3P9&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; Pay your bill or change your payment method | Fido Support Bill payment Modem Wireless Primary 10 Support /consumer/content/pay-bill-change-payment-method_EN Modem Wireless faqs automatic payment bank account Bill payment Credit card Pre-authorized 2020-09-21 11:38:12 EDT KeyWord1_Support_P: Bill payment KeyWord5_Support_P: automatic payment ShortDescription_P: Here you&rsquo;ll find the different payments methods we accept, instructions regarding registration and how to make payments. (Stemming) SupportTitle_NH_P: Pay your bill or change your payment method | Fido Support Title_P: Pay your bill or change your payment method | Fido Support Fido Here you&rsquo;ll find the different <endeca_term>payments</endeca_term> methods we accept, instructions regarding registration and how to make payments monthly AB BC MB NB NL NS NT NU ON PE QC SK YT Pay your bill or change your payment method | Fido Support Support /consumer/content/pay-bill-change-payment-method Support consumer /consumer/content/pay-bill-change-payment-method_EN regular Pay your bill or change your payment method | Fido Support BillingPayment /consumer/content/pay-bill-change-payment-method_EN regular Bill payment Pay your bill or change your <endeca_term>payment</endeca_term> method | Fido Support Pay your bill or change your <endeca_term>payment</endeca_term> method | Fido Support 2017-08-24 18:32:54 EDT Credit card faqs Teamsite_Spark Pay your bill or change your payment method | Fido Support EN Pay your bill or change your payment method | Fido Support bank account TeamsiteArticles Support Pay your bill or change your payment method | Fido Support Modem Wireless Billing &amp; Account Management Support Pre-authorized <p><strong>SELF-SERVE ONLY:</strong>&nbsp;This transaction or service can only be completed online; it&rsquo;s not accessible over the phone or through live chat.</p><p>Here you&rsquo;ll find the different payments methods we accept, instructions regarding registration and how to make payments.</p><p><embed type="text/html" width="560" height="315" src="https://www.youtube.com/embed/124zdidX5M4"></embed></p><div class="gray-bg"><h3>Bill payment options</h3><div class="faq-container"><div class="faq-question"><h3>Automatic Payments</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer1" class="collapse"><div class="faq-answer"><h3>Credit card</h3><div class="gray-bg"><h4>Things to Know</h4><ul><li>The credit card must be in the account holder&rsquo;s name.</li><li>Accepted credit cards (Canadian and international): Visa, MasterCard and American Express.</li><li>All Canadian prepaid cards are accepted, except: <ul><li style="box-sizing: border-box; font-size: 1em;">Prepaid Ideal Choice Mastercard</li><li style="box-sizing: border-box; font-size: 1em;">Prepaid Vanilla Mastercard</li></ul></li><li>Registration for pre-authorized payment must be completed at least 48 hours prior to the withdrawal date.</li><li>Bills generated with a balance of $5 or less will not be charged to your credit card unless they are first or final bills.</li><li>The charge for your monthly bill will be applied to your credit card approximately 14 days after the monthly bill is issued</li></ul></div><h4>To set up automatic payments:</h4><ul><li>On Fido.ca: <ul><li>Log in to&nbsp;<a href="/web/page/portal/Fido/Ecare_Standalone"><strong>My Account</strong></a>&nbsp;and click&nbsp;<strong>Set up Automatic Payments</strong>&nbsp;under the&nbsp;<strong>Billing &amp; Payments</strong>&nbsp;section.</li></ul></li><li>On our Interactive Voice Response System: <ul><li>Call&nbsp;<strong>6-1-1</strong>&nbsp;on your Fido phone or&nbsp;<strong>1-888-481-3436</strong>&nbsp;and press * for our self-service menu.</li></ul></li></ul><h4>To change automatic payment method:</h4><ul><li>On Fido.ca: <ul><li>Log in to <a href="/web/page/portal/Fido/Ecare_Standalone"><strong>My Account</strong></a> and click <strong>Change Payment Method</strong> under the <strong>Billing &amp; Payments</strong>&nbsp;section.</li></ul></li><li>On our Interactive Voice Response System: <ul><li>Call <strong>6-1-1</strong> on your Fido phone or <strong>1-888-481-3436</strong> and press * for our self-service menu. </li></ul></li></ul><h4>What happens if my payment is declined?</h4><ul><li>If your payment is declined, we will try to withdraw the payment 3 more times, 7 days after each attempt.</li><li>If payment is declined on the last attempt, a fee for the declined payments may apply, depending on where you reside.</li></ul><h3>Bank account</h3><div class="gray-bg"><h4>Things to Know</h4><ul><li>Only cheques from Canadian financial institutions are accepted.</li><li>Bills generated with a balance of $5 or less will not be charged to your bank account unless they are first or final bills.</li><li>The charge for your monthly bill will be applied to your bank account approximately 14 days after the monthly bill is issued.</li><li>The registration for pre-authorized payment must be completed at least 48 business hours prior to the withdrawal date.</li></ul></div><h4>To set up automatic payments:</h4><ul><li>On Fido.ca: <ul><li>Log in to&nbsp;<a href="/web/page/portal/Fido/Ecare_Standalone"><strong>My Account</strong></a>&nbsp;and click&nbsp;<strong>Set up Automatic Payments</strong>&nbsp;under the&nbsp;<strong>Billing &amp; Payments</strong>&nbsp;section.</li></ul></li><li>By mail or by fax <ul><li>Print &amp; send the completed signed <a href="/cms/fido/pdf/support/en/pre_auth_form_EN.pdf">form</a>, a recent bill and a void cheque by mail or fax to 1-888-290-3436 (allow 6 weeks for first withdrawal)</li><li><strong>Address:</strong><br />Fido Solutions Inc.<br />C/O Fido Back Office Team<br />800 De La Gaucheti&egrave;re Street West, Suite 4000<br />Montr&eacute;al, Qu&eacute;bec<br />H5A 1K3</li></ul></li></ul><h4><strong>To change automatic payment method:</strong></h4><div><ul><li>On Fido.ca: <ul><li>Log in to&nbsp;<a href="/web/page/portal/Fido/Ecare_Standalone"><strong>My Account</strong></a>&nbsp;and click&nbsp;<strong>Set up Automatic Payments</strong>&nbsp;under the&nbsp;<strong>Billing &amp; Payments</strong>&nbsp;section.</li></ul></li><li>By mail or by fax <ul><li>Print &amp; send the completed signed&nbsp;<a href="/cms/fido/pdf/support/en/pre_auth_form_EN.pdf">form</a>, a recent bill and a void cheque by mail or fax to 1-888-290-3436 (allow 6 weeks for first withdrawal)</li><li><strong>Address:</strong><br />Fido Solutions Inc.<br />C/O Fido Back Office Team<br />800 De La Gaucheti&egrave;re Street West, Suite 4000<br />Montr&eacute;al, Qu&eacute;bec<br />H5A 1K3</li></ul></li></ul></div><h4>What happens if my payment is declined?</h4><ul><li>If your payment is declined, we will try to withdraw the payment one more time, 7 days after the initial attempt.</li><li>If payment is declined on the last attempt, you may be charged $25 for insufficient funds, depending on where you reside.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Credit Cards</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer2" class="collapse"><div class="faq-answer"><div class="gray-bg"><h3>Things to Know</h3><ul><li>You will receive an email confirmation of the transaction.</li><li>For payments made on our Interactive Voice Response (IVR) System, you will receive a confirmation text message on your phone.</li><li>Payment is applied immediately to your account when done on fido.ca or by calling us (IVR).</li></ul></div><h4>On fido.ca</h4><ul><li>Log in to <a href="/web/page/portal/Fido/Ecare_Standalone"><strong>My Account</strong></a> and click <strong>Make A Payment</strong> under the <strong>Billing &amp; Payments</strong>&nbsp;section.</li></ul><h4>On our Interactive Voice Response System</h4><ul><li>Call <strong>*28</strong> on your Fido phone or <strong>1-888-481-3436</strong> and press <strong>*</strong> for our self-service menu.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Fido My Account app</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer3" class="collapse"><div class="faq-answer"><a href="/consumer/support/myaccountapp">Fido My Account app</a></div></div></div></div><div class="faq-container"><div class="faq-question"><h3>Financial Institutions (Internet and telephone banking, ATM and teller)</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>Payment will be applied to your account after 5 business days.</p><p><strong>For Internet and telephone banking:</strong></p><ol><li>Log into My Account and select <strong>Pay Now</strong> from the Overview tab.</li><li>Next, select <strong>Pay through your bank</strong> as your method of payment. A pop-up window will appear.</li><li>Note the Payee Name (FIDO) and account number displayed in the window. (You&rsquo;ll need this info for step 4.)</li><li>Select your financial institution from the options provided. Once selected, a separate page will open to your bank&rsquo;s website.</li><li>Sign in to your bank and add Fido as a payee, if setting this up for the first time.</li></ol><p><strong>For ATM and teller payments:</strong></p><p>Due to COVID-19, please check with your bank for an updated list of branch locations and hours of operation.<strong><br /></strong></p><p>Available only to customers who receive a monthly paper bill. Your printed online bill will not be accepted as it is not encoded with a payment bar at the bottom. Therefore, you will need the original bill.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Through the mail</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer5" class="collapse"><div class="faq-answer"><div class="gray-bg"><h3>Things to Know</h3><ul><li>Payment methods accepted are money order and cheque.</li><li>The payment will be applied to your account approximately 5 business days after the payment is received.</li><li>Charge for insufficient funds (returned cheque): a fee for the declined payments may apply, depending on where you reside.</li><li>Payable to: Fido Solutions Inc. The <a href="/web/content/billing/get_account_balance">account number</a> must be indicated on the front of the cheque or money order and the payment stub must be included in the envelope.</li></ul></div><h4>Mailing addresses:</h4><table class="table" border="0"><thead> <tr><th class="text-center">Qu&eacute;bec and Atlantic regions </th><th class="text-center">British Columbia, Alberta and Midwest regions </th><th class="text-center">For all other regions </th></tr></thead> <tbody><tr><td class="text-center">Fido Solutions<br />P.O. Box 11442<br />Montr&eacute;al, QC<br />H3C 5J2</td><td class="text-center">Fido Solutions<br />P.O. Box 8878 STN Terminal<br />Vancouver, BC<br />V6B 0H6</td><td class="text-center">Fido Solutions<br />P.O. Box 9100<br />Don Mills, ON<br />M3C 3P9</td></tr></tbody></table></div></div></div> Here you&rsquo;ll find the different payments methods we accept, instructions regarding registration and how to make payments. automatic payment bank account Bill payment Credit card Modem monthly Pre-authorized Wireless Billing & Account Management b_Support Bill payment Billing &amp; Account Management Modem Support Wireless Bill payment Credit card Pre-authorized automatic payment bank account automatic payment bank account Bill payment Credit card Pre-authorized automatic payment /_/R-%2Fconsumer%2Fcontent%2Fget-account-balance_EN /pages/support/search /Fido 0 regular 931 &lt;p&gt;&lt;!-- &lt;mce:script mce_src=&quot;/cms/v45/js/support-6.js&quot; type=&quot;text/javascript&quot;&gt;&lt;/mce:script&gt; --&gt;&lt;/p&gt;&lt;div id=&quot;support_6&quot;&gt;&lt;!--&lt;h1&gt;Billing and Usage&lt;/h1&gt;--&gt;&lt;div class=&quot;bloc_content&quot;&gt;&lt;!--&lt;h2&gt;To get your account balance&lt;/h2&gt;--&gt;&lt;p&gt;There are 3 ways that you can check your current account balance:&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Log in to My Account on Fido.ca&lt;/li&gt;&lt;li&gt;Use the Fido My Account app&lt;/li&gt;&lt;li&gt;Dial *28 from your mobile phone (Interactive Voice Response system)&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;You may find that your account balance is different than the amount due on your bill. Here are some reasons why:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;The account balance includes any payments, credits or adjustments made on an account since your last bill, while the amount due on the last bill shows your balance owing on a specific bill date.&lt;/li&gt;&lt;li&gt;If you make a payment, your account balance will update once the payment is processed (within 48 hours). Since the amount due is just a snapshot of your balance owing, it won&amp;rsquo;t change.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Within &lt;a title=&quot;My Account&quot; href=&quot;https://www.fido.ca/myaccount&quot;&gt;My Account&lt;/a&gt; &amp;ndash; either online or through the app &amp;ndash; you can find your account number to make a payment or confirm a payment you recently made.&lt;/p&gt;&lt;!-- faq 1 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Fido.ca My Account&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ol&gt;&lt;li&gt;&lt;a href=&quot;https://www.fido.ca/myaccount&quot;&gt;My Account&lt;/a&gt;&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;Overview&lt;/strong&gt; from the navigation bar, or&lt;/li&gt;&lt;li&gt;Select &lt;strong&gt;Billing &amp;amp; Payments&lt;/strong&gt; &amp;gt;&lt;strong&gt; View bill&lt;/strong&gt; from the navigation bar&lt;/li&gt;&lt;li&gt;The amount due is located on the Bill Summary section of the online bill under &amp;ldquo;My Bill&amp;rdquo;. On the paper/pdf bill, you can find the amount due on first the page.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;Your account number is located on the navigation bar on the left side of &lt;strong&gt;Overview&lt;/strong&gt;.&amp;nbsp; You can also find your account number on the paper/pdf bill on the top left side.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 1 end --&gt;&lt;!-- faq 2 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;My Account app:&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;View your account balance from the &lt;strong&gt;Overview&lt;/strong&gt; or &lt;strong&gt;Billing &amp;amp; Payment&lt;/strong&gt; sections.&lt;/p&gt;&lt;p&gt;Want to know more? Check out &lt;a href=&quot;https://www.fido.ca/consumer/content/using-My-Account-mobile-app&quot;&gt;how to use the My Account app&lt;/a&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 2 end --&gt;&lt;!-- faq 3 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Interactive Voice Response (IVR) system:&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt;&lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;Dial &lt;strong&gt;*28&lt;/strong&gt; on your Fido phone.&lt;/li&gt;&lt;li&gt;Call &lt;strong&gt;1 888 481-3436&lt;/strong&gt; from any other phone and press * for our self-service menu.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 3 end --&gt;&lt;/div&gt;&lt;!-- /.bloc_content --&gt;&lt;/div&gt;&lt;!-- /.support_6 --&gt; Check Account Balance| Help &amp; Support | Fido account Modem Wireless Primary 10 Support /consumer/content/get-account-balance_EN Modem Wireless faqs account account number balance check balance Payment 2020-03-30 21:39:38 EDT KeyWord4_Support_P: Payment ShortDescription_P: It's simple to get your account balance and account number to make a payment on My Account. Fido ...simple to get your account balance and account number to make a <endeca_term>payment</endeca_term> on My Account monthly AB BC MB NB NL NS NT NU ON PE QC SK YT Support Check Account Balance| Help & Support | Fido /consumer/content/get-account-balance Support consumer /consumer/content/get-account-balance_EN regular Check Account Balance| Help & Support | Fido BillingPayment /consumer/content/get-account-balance_EN regular account 2017-08-24 18:32:52 EDT account number faqs Teamsite_Spark Check Account Balance| Help & Support | Fido EN Check Account Balance| Help & Support | Fido Payment TeamsiteArticles Support Check Account Balance| Help & Support | Fido Modem Wireless Billing &amp; Account Management Support balance <p><!-- <mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script> --></p><div id="support_6"><!--<h1>Billing and Usage</h1>--><div class="bloc_content"><!--<h2>To get your account balance</h2>--><p>There are 3 ways that you can check your current account balance:</p><ol><li>Log in to My Account on Fido.ca</li><li>Use the Fido My Account app</li><li>Dial *28 from your mobile phone (Interactive Voice Response system)</li></ol><p>You may find that your account balance is different than the amount due on your bill. Here are some reasons why:</p><ul><li>The account balance includes any payments, credits or adjustments made on an account since your last bill, while the amount due on the last bill shows your balance owing on a specific bill date.</li><li>If you make a payment, your account balance will update once the payment is processed (within 48 hours). Since the amount due is just a snapshot of your balance owing, it won&rsquo;t change.</li></ul><p>Within <a title="My Account" href="https://www.fido.ca/myaccount">My Account</a> &ndash; either online or through the app &ndash; you can find your account number to make a payment or confirm a payment you recently made.</p><!-- faq 1 start --><div class="faq-container"><div class="faq-question"><h3>Fido.ca My Account</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer1" class="collapse"><div class="faq-answer"><ol><li><a href="https://www.fido.ca/myaccount">My Account</a></li><li>Select <strong>Overview</strong> from the navigation bar, or</li><li>Select <strong>Billing &amp; Payments</strong> &gt;<strong> View bill</strong> from the navigation bar</li><li>The amount due is located on the Bill Summary section of the online bill under &ldquo;My Bill&rdquo;. On the paper/pdf bill, you can find the amount due on first the page.</li></ol><p>Your account number is located on the navigation bar on the left side of <strong>Overview</strong>.&nbsp; You can also find your account number on the paper/pdf bill on the top left side.</p></div></div></div><!-- faq 1 end --><!-- faq 2 start --><div class="faq-container"><div class="faq-question"><h3>My Account app:</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>View your account balance from the <strong>Overview</strong> or <strong>Billing &amp; Payment</strong> sections.</p><p>Want to know more? Check out <a href="https://www.fido.ca/consumer/content/using-My-Account-mobile-app">how to use the My Account app</a></p></div></div></div><!-- faq 2 end --><!-- faq 3 start --><div class="faq-container"><div class="faq-question"><h3>Interactive Voice Response (IVR) system:</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer3" class="collapse"><div class="faq-answer"><ul><li>Dial <strong>*28</strong> on your Fido phone.</li><li>Call <strong>1 888 481-3436</strong> from any other phone and press * for our self-service menu.</li></ul></div></div></div><!-- faq 3 end --></div><!-- /.bloc_content --></div><!-- /.support_6 --> It's simple to get your account balance and account number to make a payment on My Account. account account number balance check balance Modem monthly Payment Wireless Billing & Account Management b_Support account Billing &amp; Account Management Modem Support Wireless Payment account account number balance check balance account account number balance check balance Payment check balance /_/R-%2Fconsumer%2Fcontent%2Ffibre-network_EN /pages/support/search /Fido 0 network regular 1540906681710 Network Upgrade and Temporary Outages &lt;p&gt;We&amp;rsquo;re enhancing our network to more than double capacity in various areas and neighbourhoods across Ontario to make sure our Home Internet service keeps up with the growing needs of our customers. Check out the FAQs below to learn more.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;How will these enhancements affect my Fido Home Internet&lt;/strong&gt; &lt;strong&gt;service?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;As part of the construction process, your Home Internet service will have up to 2 scheduled outages and &lt;strong&gt;will not be available&lt;/strong&gt; during these times.&lt;/p&gt;&lt;p&gt;If you&amp;rsquo;re not a Fido customer,&amp;nbsp;but your internet provider uses the Rogers/Fido network to provide your service, you might want to contact your provider to learn more about the impact these enhancements could have on your service.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;How long will I be without my Home Internet service?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Houses and townhomes&lt;/em&gt;:&lt;/p&gt;&lt;p&gt;There will be up to 2 scheduled service outages (one during the day and another overnight) lasting between 2 to 4 hours.&lt;/p&gt;&lt;p&gt;&lt;em&gt;Apartments and condos&lt;/em&gt;:&lt;/p&gt;&lt;p&gt;There will be up to 2 scheduled service outages (both during the day) lasting between 4 to 8 hours.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Will I know about the outages in advance?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Of course! Here&amp;rsquo;s how we let you know:&lt;/p&gt;&lt;p&gt;&lt;strong&gt;- 4 weeks before construction&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;You&amp;rsquo;ll get a Rogers-branded door hanger if you live in a house/townhome, or a lobby notice if you&amp;rsquo;re in an apartment building or condo, with more information.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;- 1 week before first scheduled outage&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;We send an email advising you of the upcoming outage.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;- 2 business days before first and second scheduled outages &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;We will notify you by phone advising you of the upcoming outage.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Will Fido need access to my property to complete the enhancements?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Construction planned for 2019 should take place mostly on municipal land so we should not need access to your property. However, if we do require access, we&amp;rsquo;ll contact you in advance to get your permission&lt;/p&gt;&lt;p&gt;Rest assured, we won&amp;rsquo;t require access to the inside of your home to complete our work.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Will my alarm system work during the outages?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;If you have an alarm system, you might want to contact your security provider to discuss your options if your alarm requires a landline or internet connection to work and does not have a cellular backup feature.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Will Fido repair any damages to my property caused by the enhancements?&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Absolutely. If there&amp;rsquo;s any damage to your property as a result of our network enhancements, we&amp;rsquo;ll repair the damage and restore your property to its original state. If this happens, contact us at &lt;strong&gt;1 844 492-9224&lt;/strong&gt;.&lt;/p&gt; 2018-10-30 09:48:24 EDT fibre network Primary Teamsite_Spark 10 Support Network Upgrade and Temporary Outages EN /consumer/content/fibre-network_EN TeamsiteArticles Internet Network Upgrade and Temporary Outages Support fibre Internet network outage 2019-07-05 10:58:55 EDT Network Upgrade and Temporary Outages ShortDescription_P: We&rsquo;re making enhancements to our Home Internet network. During these upgrades there will be temporary outages. Learn more in our FAQs. Internet Support Fido outage <p>We&rsquo;re enhancing our network to more than double capacity in various areas and neighbourhoods across Ontario to make sure our Home Internet service keeps up with the growing needs of our customers. Check out the FAQs below to learn more.</p><p><strong>How will these enhancements affect my Fido Home Internet</strong> <strong>service?</strong></p><p>As part of the construction process, your Home Internet service will have up to 2 scheduled outages and <strong>will not be available</strong> during these times.</p><p>If you&rsquo;re not a Fido customer,&nbsp;but your internet provider uses the Rogers/Fido network to provide your service, you might want to contact your provider to learn more about the impact these enhancements could have on your service.</p><p><strong>How long will I be without my Home Internet service?</strong></p><p><em>Houses and townhomes</em>:</p><p>There will be up to 2 scheduled service outages (one during the day and another overnight) lasting between 2 to 4 hours.</p><p><em>Apartments and condos</em>:</p><p>There will be up to 2 scheduled service outages (both during the day) lasting between 4 to 8 hours.</p><p><strong>Will I know about the outages in advance?</strong></p><p>Of course! Here&rsquo;s how we let you know:</p><p><strong>- 4 weeks before construction</strong></p><p>You&rsquo;ll get a Rogers-branded door hanger if you live in a house/townhome, or a lobby notice if you&rsquo;re in an apartment building or condo, with more information.</p><p><strong>- 1 week before first scheduled outage</strong></p><p>We send an email advising you of the upcoming outage.</p><p><strong>- 2 business days before first and second scheduled outages </strong></p><p>We will notify you by phone advising you of the upcoming outage.</p><p><strong>Will Fido need access to my property to complete the enhancements?</strong></p><p>Construction planned for 2019 should take place mostly on municipal land so we should not need access to your property. However, if we do require access, we&rsquo;ll contact you in advance to get your permission</p><p>Rest assured, we won&rsquo;t require access to the inside of your home to complete our work.</p><p><strong>Will my alarm system work during the outages?</strong></p><p>If you have an alarm system, you might want to contact your security provider to discuss your options if your alarm requires a landline or internet connection to work and does not have a cellular backup feature.</p><p><strong>Will Fido repair any damages to my property caused by the enhancements?</strong></p><p>Absolutely. If there&rsquo;s any damage to your property as a result of our network enhancements, we&rsquo;ll repair the damage and restore your property to its original state. If this happens, contact us at <strong>1 844 492-9224</strong>.</p> We&rsquo;re <endeca_term>making</endeca_term> enhancements to our Home Internet network. During these upgrades there will be temporary outages. Learn more in our FAQs fibre Internet network outage We&rsquo;re making enhancements to our Home Internet network. During these upgrades there will be temporary outages. Learn more in our FAQs. ON Network Upgrade and Temporary Outages Support /consumer/content/fibre-network Support Internet customer b_Support regular /consumer/content/fibre-network_EN Internet network Support Internet fibre network outage Network Upgrade and Temporary Outages NetworkCoverage fibre Internet network outage regular /consumer/content/fibre-network_EN /_/R-%2Fconsumer%2Fcontent%2Fusing-My-Account-mobile-app_EN /pages/support/search /Fido 0 regular 431 &lt;div class=&quot;bloc_content&quot;&gt;&lt;p&gt;Track your usage, view your account balance, make a payment and more on-the-go from the Fido My Account app!&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;bloc_content&quot;&gt;&lt;h3&gt;How to access the My Account app from your mobile device&lt;/h3&gt;&lt;/div&gt;&lt;div class=&quot;bloc_content&quot;&gt;&lt;p&gt;&lt;strong&gt;First, keep in mind...&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;The My Account app is not available on Android tablets &amp;ndash; it&amp;rsquo;s only available on Android phones.&lt;/li&gt;&lt;li&gt;The My Account app is not available for Prepaid customers.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;div class=&quot;bloc_content&quot;&gt;&lt;p&gt;&lt;strong&gt;To access the My Account app:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;From your device, simply tap the My Account app. If the app is not already pre-loaded on your device you can get it from your app store :&lt;/p&gt;&lt;p&gt;Download for Apple devices&lt;/p&gt;&lt;p style=&quot;margin-left: 10px&quot;&gt;&lt;a href=&quot;https://itunes.apple.com/ca/app/fido-my-account/id337632423&quot; target=&quot;_blank&quot;&gt;&lt;img src=&quot;http://www.fido.ca/cms/fido/page-specific/why-fido/images/app-store-button-en-desktop.png&quot; alt=&quot;Apple App Store&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Download for Android devices&lt;/p&gt;&lt;p style=&quot;margin-left: 10px&quot;&gt;&lt;a href=&quot;https://play.google.com/store/apps/details?id=com.fidosolutions.myaccount&quot; target=&quot;_blank&quot;&gt;&lt;img src=&quot;http://www.fido.ca/cms/fido/page-specific/why-fido/images/google-store-button-en-desktop.png&quot; alt=&quot;Google Play Store&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;/div&gt; How do I use the Fido My Account App | Fido Support 2017-08-24 18:32:55 EDT how_tos selfserve Primary Teamsite_Spark 10 Support How do I use the Fido My Account App | Fido Support EN /consumer/content/using-My-Account-mobile-app_EN TeamsiteArticles How do I use the Fido My Account App | Fido Support selfserve how_tos Support 2019-09-18 11:54:00 EDT How do I use the Fido My Account App | Fido Support ShortDescription_P: Track your usage, view your account balance, make a payment and more on-the-go from the Fido My Account app! Billing &amp; Account Management Support Fido <div class="bloc_content"><p>Track your usage, view your account balance, make a payment and more on-the-go from the Fido My Account app!</p></div><div class="bloc_content"><h3>How to access the My Account app from your mobile device</h3></div><div class="bloc_content"><p><strong>First, keep in mind...</strong></p><ul><li>The My Account app is not available on Android tablets &ndash; it&rsquo;s only available on Android phones.</li><li>The My Account app is not available for Prepaid customers.</li></ul></div><div class="bloc_content"><p><strong>To access the My Account app:</strong></p><p>From your device, simply tap the My Account app. If the app is not already pre-loaded on your device you can get it from your app store :</p><p>Download for Apple devices</p><p style="margin-left: 10px"><a href="https://itunes.apple.com/ca/app/fido-my-account/id337632423" target="_blank"><img src="http://www.fido.ca/cms/fido/page-specific/why-fido/images/app-store-button-en-desktop.png" alt="Apple App Store" /></a></p><p>Download for Android devices</p><p style="margin-left: 10px"><a href="https://play.google.com/store/apps/details?id=com.fidosolutions.myaccount" target="_blank"><img src="http://www.fido.ca/cms/fido/page-specific/why-fido/images/google-store-button-en-desktop.png" alt="Google Play Store" /></a></p></div> Track your usage, view your account balance, make a <endeca_term>payment</endeca_term> and more on-the-go from the Fido My Account app selfserve Track your usage, view your account balance, make a payment and more on-the-go from the Fido My Account app! AB BC MB NB NL NS NT NU ON PE QC SK YT How do I use the Fido My Account App | Fido Support Support /consumer/content/using-My-Account-mobile-app Support Billing & Account Management consumer b_Support /consumer/content/using-My-Account-mobile-app_EN regular Billing &amp; Account Management selfserve Support How do I use the Fido My Account App | Fido Support /consumer/content/using-My-Account-mobile-app_EN regular /_/R-%2Fconsumer%2Fcontent%2Fcombine-bill_EN /pages/support/search /Fido 0 regular 1447367520294 &lt;p&gt;Unfortunately, not right now. Both services are billed separately but &lt;a href=&quot;/consumer/content/setup-preauthorized-payments&quot;&gt;sign-up for pre-authorized payments&lt;/a&gt; and &lt;a href=&quot;/consumer/content/activate-online-billing&quot;&gt;online billing&lt;/a&gt; to help manage your payments. You can view both of your bills online when you sign into &lt;a href=&quot;/login&quot;&gt;My Account&lt;/a&gt;.&lt;/p&gt; Combine Fido Internet and Mobile bills? | Fido Support Primary Mobile bill Modem 10 Support /consumer/content/combine-bill_EN Modem faqs combined Fido Home Internet Mobile bill 2019-09-18 11:22:12 EDT ShortDescription_P: Unfortunately, not right now. Both services are billed separately but sign-up for pre-authorized payments and online billing to help manage your payments. (Stemming) Fido ...now. Both services are billed separately but sign-up for pre-authorized <endeca_term>payments</endeca_term> and online billing to help manage your payments monthly AB BC MB NB NL NS NT NU ON PE QC SK YT Support Combine Fido Internet and Mobile bills? | Fido Support /consumer/content/combine-bill Support customer /consumer/content/combine-bill_EN regular Combine Fido Internet and Mobile bills? | Fido Support /consumer/content/combine-bill_EN regular Mobile bill 2017-08-24 18:32:51 EDT faqs Fido Home Internet Teamsite_Spark Combine Fido Internet and Mobile bills? | Fido Support EN Combine Fido Internet and Mobile bills? | Fido Support TeamsiteArticles Support Combine Fido Internet and Mobile bills? | Fido Support Modem Billing &amp; Account Management Support combined <p>Unfortunately, not right now. Both services are billed separately but <a href="/consumer/content/setup-preauthorized-payments">sign-up for pre-authorized payments</a> and <a href="/consumer/content/activate-online-billing">online billing</a> to help manage your payments. You can view both of your bills online when you sign into <a href="/login">My Account</a>.</p> Unfortunately, not right now. Both services are billed separately but sign-up for pre-authorized payments and online billing to help manage your payments. combined Fido Home Internet Mobile bill Modem monthly Billing & Account Management b_Support Billing &amp; Account Management Mobile bill Modem Support Fido Home Internet Mobile bill combined combined Fido Home Internet Mobile bill /_/R-%2Fconsumer%2Fcontent%2Fcancelled-accounts-view-past-bills_EN /pages/support/search /Fido 0 prepaid regular 1465491879479 &lt;ul&gt;&lt;li&gt;Former Fido customers who have cancelled their accounts can still access their bills online (for up to 18 months) and make payments online. If you already registered your Fido account online through My Account, simply log in to view past bills and make payments.&lt;/li&gt;&lt;li&gt;If you transferred responsibility for your Fido account to a secondary account holder, you can still view and pay past Fido bills online, but your access to other account features will be limited. Just log in with your email address or phone number (email address is the recommended method). If you cancelled the main line on an account that has multiple lines linked to it, then you&amp;rsquo;ll need to &lt;a href=&quot;https://www.fido.ca/consumer/content/how-to-register&quot;&gt;register the account&lt;/a&gt; using one of the secondary lines.&lt;/li&gt;&lt;li&gt;If you cancelled your account and it wasn&amp;rsquo;t registered online, follow the &lt;a href=&quot;https://www.fido.ca/consumer/content/how-to-register&quot;&gt;steps to register&lt;/a&gt;. Once you&amp;rsquo;re all set up, log in to My Account and link your Fido account to your profile.&lt;/li&gt;&lt;/ul&gt; Access and Pay Bills After Cancellation | Help &amp; Support | Fido cancelled account Primary 10 Support /consumer/content/cancelled-accounts-view-past-bills_EN how_tos cancelled account final bill last bill pay bill view bill 2019-09-18 11:13:58 EDT ShortDescription_P: Customers who have cancelled their Fido accounts can still view bills online from the last 18 months and make payments. (Stemming) Fido ...can still view bills online from the last 18 months and make <endeca_term>payments</endeca_term> AB BC MB NB NL NS NT NU ON PE QC SK YT Support Access and Pay Bills After Cancellation | Help & Support | Fido cancelled account /consumer/content/cancelled-accounts-view-past-bills Support customer /consumer/content/cancelled-accounts-view-past-bills_EN prepaid regular BillingPayment Access and Pay Bills After Cancellation | Help & Support | Fido /consumer/content/cancelled-accounts-view-past-bills_EN prepaid regular cancelled account 2017-08-24 18:32:50 EDT pay bill how_tos Teamsite_Spark Access and Pay Bills After Cancellation | Help & Support | Fido EN Access and Pay Bills After Cancellation | Help & Support | Fido final bill TeamsiteArticles Support Access and Pay Bills After Cancellation | Help & Support | Fido Billing &amp; Account Management Support view bill <ul><li>Former Fido customers who have cancelled their accounts can still access their bills online (for up to 18 months) and make payments online. If you already registered your Fido account online through My Account, simply log in to view past bills and make payments.</li><li>If you transferred responsibility for your Fido account to a secondary account holder, you can still view and pay past Fido bills online, but your access to other account features will be limited. Just log in with your email address or phone number (email address is the recommended method). If you cancelled the main line on an account that has multiple lines linked to it, then you&rsquo;ll need to <a href="https://www.fido.ca/consumer/content/how-to-register">register the account</a> using one of the secondary lines.</li><li>If you cancelled your account and it wasn&rsquo;t registered online, follow the <a href="https://www.fido.ca/consumer/content/how-to-register">steps to register</a>. Once you&rsquo;re all set up, log in to My Account and link your Fido account to your profile.</li></ul> Customers who have cancelled their Fido accounts can still view bills online from the last 18 months and make payments. cancelled account final bill last bill pay bill view bill Billing & Account Management b_Support Billing &amp; Account Management cancelled account Support cancelled account final bill last bill pay bill view bill customer_care cancelled account final bill last bill pay bill view bill last bill /_/R-%2Fconsumer%2Fcontent%2Fcancelled-accounts-view-pay-bills_EN /pages/support/search /Fido 0 prepaid regular 1465490760386 &lt;p&gt;If you&amp;rsquo;ve cancelled your Fido account, we&amp;rsquo;re sorry to see you go. However, we do have options if you still want to look at and make a payment on your Fido bills. First, you&amp;rsquo;ll need to have an account registered on Fido.ca &amp;mdash; here&amp;rsquo;s how to view and make a payment on your bills if you don&amp;rsquo;t have a registered account yet.&lt;/p&gt;&lt;p&gt;1. First, you&amp;rsquo;ll need to register your account on Fido.ca &amp;ndash; &lt;a href=&quot;https://www.fido.ca/consumer/content/how-to-register&quot; target=&quot;_blank&quot;&gt;check out our how-to article to learn more about registering your account&lt;/a&gt;.&lt;/p&gt;&lt;p&gt;2. Once you&amp;rsquo;re all set up, log in to Fido.ca using the information you just used to register.&lt;/p&gt;&lt;p&gt;3. After you log in, you&amp;rsquo;ll see an option to link your account, where you&amp;rsquo;ll need to provide the following info:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Your account number &amp;ndash; it&amp;rsquo;s included on your bill if you have a copy handy&lt;/li&gt;&lt;li&gt;Your first and last name&lt;/li&gt;&lt;li&gt;Your date of birth&lt;/li&gt;&lt;li&gt;Your postal code&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;4.Presto! You can now view your past bills and make payments within My Account.&lt;/p&gt; How cancelled accounts can view and pay bills | Fido Support Primary cancelled account 10 Support /consumer/content/cancelled-accounts-view-pay-bills_EN how_tos cancelled account pay bill view bill 2019-09-18 11:02:44 EDT ShortDescription_P: If you&rsquo;ve cancelled your Fido account, we&rsquo;re sorry to see you go. However, we do have options if you still want to look at and make a payment on your Fido bills. Fido ...sorry to see you go. However, we do have options if you still want to look at and make a <endeca_term>payment</endeca_term> on your Fido bills AB BC MB NB NL NS NT NU ON PE QC SK YT Support How cancelled accounts can view and pay bills | Fido Support cancelled account /consumer/content/cancelled-accounts-view-pay-bills Support customer /consumer/content/cancelled-accounts-view-pay-bills_EN prepaid regular BillingPayment How cancelled accounts can view and pay bills | Fido Support /consumer/content/cancelled-accounts-view-pay-bills_EN prepaid regular cancelled account 2017-08-24 18:32:51 EDT how_tos pay bill Teamsite_Spark How cancelled accounts can view and pay bills | Fido Support EN How cancelled accounts can view and pay bills | Fido Support TeamsiteArticles Support How cancelled accounts can view and pay bills | Fido Support Billing &amp; Account Management Support view bill <p>If you&rsquo;ve cancelled your Fido account, we&rsquo;re sorry to see you go. However, we do have options if you still want to look at and make a payment on your Fido bills. First, you&rsquo;ll need to have an account registered on Fido.ca &mdash; here&rsquo;s how to view and make a payment on your bills if you don&rsquo;t have a registered account yet.</p><p>1. First, you&rsquo;ll need to register your account on Fido.ca &ndash; <a href="https://www.fido.ca/consumer/content/how-to-register" target="_blank">check out our how-to article to learn more about registering your account</a>.</p><p>2. Once you&rsquo;re all set up, log in to Fido.ca using the information you just used to register.</p><p>3. After you log in, you&rsquo;ll see an option to link your account, where you&rsquo;ll need to provide the following info:</p><ul><li>Your account number &ndash; it&rsquo;s included on your bill if you have a copy handy</li><li>Your first and last name</li><li>Your date of birth</li><li>Your postal code</li></ul><p>4.Presto! You can now view your past bills and make payments within My Account.</p> If you&rsquo;ve cancelled your Fido account, we&rsquo;re sorry to see you go. However, we do have options if you still want to look at and make a payment on your Fido bills. cancelled account pay bill view bill Billing & Account Management b_Support Billing &amp; Account Management cancelled account Support cancelled account pay bill view bill customer_care cancelled account pay bill view bill /_/R-%2Fconsumer%2Fcontent%2Fpostpaid-home-phone_EN /pages/support/search /Fido 0 regular 444 &lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Setup&lt;/h3&gt;&lt;!-- faq 1 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How do I install my Fido Home Phone device?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;br /&gt;&lt;img src=&quot;/cms/fido/images/support/mobile/FHM_Setup_Image.png&quot; alt=&quot;Fido Wireless Home Phone Device&quot; /&gt;&lt;br /&gt;&lt;p&gt;A Quick Start Guide is included with the device and provides an overview of the product installation and features.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Some helpful hints:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;We highly recommend installing near a window to ensure the strongest possible signal to maximize voice quality.&lt;/li&gt;&lt;li&gt;You may need to relocate the device to another part of the home with a stronger signal if either the signal strength indicator does not display high signal strength (green) or the voice quality is unacceptable.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 1 end --&gt;&lt;!-- faq 2 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Will the Fido Home Phone device work in areas with no or low signal strength?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;No. The home phone does require a strong signal for the service to work. We recommend you put your device close to a window to ensure the best possible voice quality.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;h3 id=&quot;listen-voicemail&quot;&gt;How to use Voice Messaging for Fido Home Phone&lt;/h3&gt;&lt;!-- faq 2 end --&gt;&lt;!-- faq 3 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Voicemail for Fido Home Phone&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;This feature allows a person who calls you to record a message when you&amp;rsquo;re unavailable to answer.&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/web/content/monthly/wireless_home_phone_plans&quot;&gt;How much it costs?&lt;/a&gt;&lt;/p&gt;&lt;h3&gt;Things to Know&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;Ring time before Voice Messaging answers is between 20 and 25 seconds (4 to 5 rings). This can&amp;rsquo;t be changed.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 3 end --&gt;&lt;!-- faq 4 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;First time set-up&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;On your phone, press and hold the &lt;strong&gt;&quot;1&quot;&lt;/strong&gt; key for a few seconds.&lt;/p&gt;&lt;p&gt;The first time you access your Voice Messaging service you'll be prompted to create:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Your own personal access code&lt;/li&gt;&lt;li&gt;A personal greeting and a recording of your name.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 4 end --&gt;&lt;!-- faq 5 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Listening to your voice messages&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;Title&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;On your phone, press and hold the &lt;strong&gt;&amp;ldquo;1&amp;rdquo;&lt;/strong&gt; key for a few seconds.&lt;/li&gt;&lt;li&gt;You'll then be prompted to enter your access code.&lt;/li&gt;&lt;li&gt;Follow the instructions.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 5 end --&gt;&lt;!-- faq 6 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Listening to your voice messages from a different phone&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;Call your Fido number and press &lt;strong&gt;#&lt;/strong&gt; during the greeting.&lt;/li&gt;&lt;li&gt;Then enter your access code, followed by the &lt;strong&gt;#&lt;/strong&gt; key.&lt;/li&gt;&lt;li&gt;Follow the instructions.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 6 end --&gt;&lt;!-- faq 7 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Shortcuts you can use to manage your messages during or after message playback&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer7&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h4&gt;Shortcuts during playback:&lt;/h4&gt;&lt;dl&gt; &lt;dd&gt;&lt;strong&gt;1&lt;/strong&gt; = Go back eight seconds&lt;br /&gt; &lt;strong&gt;2&lt;/strong&gt; = Pause/Continue&lt;br /&gt; &lt;strong&gt;3&lt;/strong&gt; = Go forward eight seconds&lt;br /&gt; &lt;strong&gt;11&lt;/strong&gt; = Return to the beginning of the message&lt;br /&gt; &lt;strong&gt;33&lt;/strong&gt; = Go to the end of the message&lt;br /&gt; &lt;strong&gt;77&lt;/strong&gt; = Quick erase&lt;/dd&gt; &lt;/dl&gt;&lt;h4&gt;Shortcuts after playback:&lt;/h4&gt;&lt;dl&gt; &lt;dd&gt;&lt;strong&gt;5&lt;/strong&gt; = Caller's number / Time and date of call&lt;br /&gt; &lt;strong&gt;7&lt;/strong&gt; = Erase message&lt;br /&gt; &lt;strong&gt;9&lt;/strong&gt; = Save message&lt;br /&gt;&lt;br /&gt;&lt;/dd&gt; &lt;/dl&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 7 end --&gt;&lt;!-- faq 8 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Storage rules for Voice Messaging for Fido Home Phone&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer8&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;tbody&gt;&lt;tr class=&quot;first&quot;&gt;&lt;th class=&quot;first&quot;&gt;&amp;nbsp;&lt;/th&gt;&lt;th class=&quot;last&quot;&gt;&lt;strong&gt;Storage rules&lt;/strong&gt;&lt;/th&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Number of messages&lt;/td&gt;&lt;td&gt;Up to 35&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Length of message&lt;/td&gt;&lt;td&gt;5 minutes each&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;New messages&lt;/td&gt;&lt;td&gt;10 days from the day you received the message.&lt;br /&gt;(After this period, it will automatically be deleted.)&lt;/td&gt;&lt;/tr&gt;&lt;tr class=&quot;last&quot;&gt;&lt;td class=&quot;first&quot;&gt;Saved messages&lt;/td&gt;&lt;td class=&quot;last&quot;&gt;10 days from the day you first saved the message.&lt;br /&gt;(After this period, it can&amp;rsquo;t be saved again.)&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 8 end --&gt;&lt;!-- faq 9 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Skipping the greeting when leaving a message for another Fido number&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer9&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;Simply press &lt;strong&gt;&quot;*&quot;&lt;/strong&gt; when you hear the person&amp;rsquo;s greeting, then record your message after the beep.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 9 end --&gt;&lt;!-- faq 10 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Leaving a message for Fido customers without calling them&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer10&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;dl&gt; &lt;dd&gt; &lt;ol&gt;&lt;li&gt;Access your voicemail.&lt;/li&gt;&lt;li&gt;Enter your access code, then press &lt;strong&gt;#&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;Select option &lt;strong&gt;2&lt;/strong&gt; to send.&lt;/li&gt;&lt;li&gt;Enter the 10-digit phone number of the Fido customer you&amp;rsquo;re calling, then press &lt;strong&gt;#&lt;/strong&gt;.&lt;/li&g