fido/search on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/search?q=%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BDkatalk:za32%EF%BF%BD%EF%BF%BD%EF%BF%BD24%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%20%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%20%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%20%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%20%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.174.99] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;-1035449964;397026521;7;-1151093806;348;f609;2h01;3hc2484994;4h17aa24d9] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.174.99, 172.232.9.94] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=571667E20CD56A0EE2E1D096239D4B6E=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1002084856] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [4eb03378-60fb1e8d-33901a8b] [X-Forwarded-For] = [3.235.174.99, 172.232.9.94] [X-dynaTrace-RequestState] = [agentId=0xc2484994&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] search ���������������������katalk:za32���24������ ������������ ������ ������ �������������������������� /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=19=sn=571667E20CD56A0EE2E1D096239D4B6E=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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fido/search on false false component.search.results [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/search?q=%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BDkatalk:za32%EF%BF%BD%EF%BF%BD%EF%BF%BD24%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%20%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%20%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%20%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%20%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.174.99] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;-1035449964;397026521;7;-1151093806;348;f609;2h01;3hc2484994;4h17aa24d9] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.174.99, 172.232.9.94] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=571667E20CD56A0EE2E1D096239D4B6E=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1002084856] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [4eb03378-60fb1e8d-33901a8b] [X-Forwarded-For] = [3.235.174.99, 172.232.9.94] [X-dynaTrace-RequestState] = [agentId=0xc2484994&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] search ���������������������katalk:za32���24������ ������������ ������ ������ �������������������������� on =3=srv=19=sn=571667E20CD56A0EE2E1D096239D4B6E=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /pages/Fido/browse Default Browse Page /content/Fido/Global Search Page 1 pageslot /pages /browse /pages/browse /Fido content/Fido/Global Search/Default Global Search One Column Page ���������������������katalk:za32���24������ ������������ ������ ������ �������������������������� searchadjustment Search Adjustments content/Fido/Global Search/Default Global Search mainContent[0] content/Fido/Global Search/Default Global Search mainContent[1] Search Box /content/Shared/AutoSuggest/Global AutoSuggestPanel 1 1 contentslottypeahead What Do You Need Help With? Search... Comment pouvons-nous vous aider? Demandez-nous! content/Shared/AutoSuggest/GlobalEN/EN-AutoSuggestPanel Auto-Suggest Panel 0 P_ID Hardware_QuickLink Accessory_QuickLink Shop_QuickLink RelatedSearch_2_EN_D Support_QuickLink 0 5 Search Suggestions: 2 dimensionsearch Dimension Search Auto-Suggest content/Shared/AutoSuggest/GlobalEN/EN-AutoSuggestPanel autoSuggest[0] 3 2 2 2 true P_ID P_ID P_ID P_ID autosuggestpanel /browse /pages /pages/browse /Fido false 4 EN Dimension_Management.csv Language_EN EN Language_D ?Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29&Ntk=onesearch&Ntt=%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BDkatalk%3Aza32%EF%BF%BD%EF%BF%BD%EF%BF%BD24%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD /browse /pages /pages/browse /Fido Language_D Breadcrumbs Breadcrumbs content/Fido/Global Search/Default Global Search mainContent[2] ���������������������katalk:za32���24������ ������������ ������ ������ �������������������������� ?N=2484452033&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /browse /pages /pages/browse /Fido allpartial onesearch true content/Fido/Global Search/Default Global Search mainContent[3] Navigation Filter By Topic Filtrer par sujet true /content/Shared/Guided Navigation/Global Search MainContent 1 contentslot ContentSlot.jsp content/Shared/Guided Navigation/Global Search/Category - copy Navigation Container true false ?N=2484452033+770765067&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29&Ntk=onesearch&Ntt=%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BDkatalk%3Aza32%EF%BF%BD%EF%BF%BD%EF%BF%BD24%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD /browse 3 /pages /pages/browse /Fido Mobile rui-icon-wireless wireless Dimension_Management.csv Category_Mobile /cms/images/Esupport/icons/lob/wireless.png Mobile false ?N=2484452033+148884994&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29&Ntk=onesearch&Ntt=%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BDkatalk%3Aza32%EF%BF%BD%EF%BF%BD%EF%BF%BD24%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD /browse 1 /pages /pages/browse /Fido Tablets rui-icon-wireless wireless Dimension_Management.csv Category_Tablets Tablets Category false default content/Shared/Guided Navigation/Global Search/Category - copy navigation[0] Category refinementmenu Category Category true guidednavigation content/Fido/Global Search/Default Global Search mainContent[4] We Suggest true /content/Shared/Spotlights/Global Search/We Suggest Spotlight MainContent 1 contentslot ContentSlot.jsp content/Fido/Global Search/Default Global Search mainContent[5] Results List true /content/Shared/Result List/Global Search MainContent 1 contentslot ContentSlot.jsp AND(NOT(Record_Type:HSI Plan),NOT(Record_Type:Cable Offer),NOT(Record_Type:Shows),NOT(Record_Type:Channel),NOT(Record_Type:Channel Package),NOT(Record_Type:Flex Package),NOT(Record_Type:Modem Device)) true 30 onesearch 4 content/Shared/Result List/Global Search/Default Relevancy Search Results List ContentResultsList 1 4 ?N=2484452033&No=%7Boffset%7D&Nr=AND%28AND%28Language_D%3AEN%2CProvince_D%3AON%29%2CAND%28NOT%28Record_Type%3AHSI+Plan%29%2CNOT%28Record_Type%3ACable+Offer%29%2CNOT%28Record_Type%3AShows%29%2CNOT%28Record_Type%3AChannel%29%2CNOT%28Record_Type%3AChannel+Package%29%2CNOT%28Record_Type%3AFlex+Package%29%2CNOT%28Record_Type%3AModem+Device%29%29%29&Nrpp=%7BrecordsPerPage%7D&Ntk=onesearch&Ntt=%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BDkatalk%3Aza32%EF%BF%BD%EF%BF%BD%EF%BF%BD24%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD /browse /pages /pages/browse /Fido All /_/R-Tablets_%7C_Easy_Pay%3A_How_it_Works /pages/browse /Fido 0 Tablets | Easy Pay: How it Works PagesFed_Spark Get your tablet for $0 down by making <endeca_term>24</endeca_term> equal monthly payments Get your tablet for $0 down by making 24 equal monthly payments. EN Tablets | Easy Pay: How it Works Tablets | Easy Pay: How it Works TeamsiteFedFile Shop P_short_description_NH: Get your tablet for $0 down by making 24 equal monthly payments. ShortDescription_P: Get your tablet for $0 down by making 24 equal monthly payments. Shop Tablets Fido Get your tablet for $0 down by making <endeca_term>24</endeca_term> equal monthly payments Get your tablet for $0 down by making 24 equal monthly payments. AB BC MB NB NL NS NU ON PE PQ QC SK YT WEB_PAGE Tablets | Easy Pay: How it Works http://www.fido.ca/consumer/tablets fedPage Tablets all a_PagesFed WEB_PAGE all Shop Tablets tablets, tab, tabs, tablet Tablets_|_Easy_Pay:_How_it_Works /_/R-%2Fconsumer%2Fcontent%2Fauto_EN /pages/browse /Fido 0 auto regular 808 #AUTO | Fido Support &lt;p&gt;This service provides you access to a 24/7 emergency auto road assistance. &lt;a href=&quot;/web/content/payperuse/auto#costs&quot;&gt;How much does it cost?&lt;/a&gt;&lt;/p&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Things to Know&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;If you have subscribed to the monthly option, you are responsible for charges after five (5) service calls per year, starting on the date you subscribed to the option (the number of available service calls resets on the anniversary date of your subscription) and more than $50 per incident. For any pay-per-rescue service call, the payment must be done by credit card at the time of service.&lt;/li&gt;&lt;li&gt;If you have not used all five yearly service calls and fail to be present during the service call, it will count as one service event.&lt;/li&gt;&lt;li&gt;An estimate of the waiting time will be provided to you when the service call is placed.&lt;/li&gt;&lt;li&gt;When you subscribe to the monthly service, there is a 72-hour processing period before you are eligible for service calls.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Vehicle Eligibility &amp;amp; covered services for roadside assistance&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h3&gt;Vehicule Eligibility&lt;/h3&gt;&lt;h4&gt;Eligible vehicles:&lt;/h4&gt;&lt;p&gt;#AUTO offers towing and services for non-commercial light-duty vehicles:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Cars;&lt;/li&gt;&lt;li&gt;Minivans;&lt;/li&gt;&lt;li&gt;Light-duty pick-ups;&lt;/li&gt;&lt;li&gt;Sport utility vehicles (SUVs);&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Non-eligible vehicles:&lt;/h4&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;Recreational vehicles (RVs)&lt;/td&gt;&lt;td&gt;Boats&lt;/td&gt;&lt;td&gt;Motorcycles&lt;/td&gt;&lt;td&gt;Snowmobiles&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Trailers&lt;/td&gt;&lt;td&gt;Double-axle&lt;/td&gt;&lt;td&gt;Limousines&lt;/td&gt;&lt;td&gt;Emergency vehicles&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Public transportations vehicles&lt;/td&gt;&lt;td&gt;Tractors and farm or constructions vehicles&lt;/td&gt;&lt;td&gt;Hearses&lt;/td&gt;&lt;td&gt;Vehicles with more than four wheels&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt;The listed non-eligible vehicles represent a guideline. Other vehicles might not be included.&lt;/p&gt;&lt;h4&gt;Covered services&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Delivery of gas (up to 12 liters)&lt;/li&gt;&lt;li&gt;Lock-out service or key replacement&lt;/li&gt;&lt;li&gt;Flat tire removal and spare replacement&lt;/li&gt;&lt;li&gt;Battery boost&lt;/li&gt;&lt;li&gt;Towing&lt;/li&gt;&lt;li&gt;Winching&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h3&gt;How to use #AUTO&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;When needing roadside assistance&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;Call &lt;strong&gt;#AUTO (#2886)&lt;/strong&gt; from your Fido phone or &lt;strong&gt;1-888-899-4146&lt;/strong&gt; in Canada or the U.S&lt;/li&gt;&lt;li&gt;Select your&lt;strong&gt; language&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Press &lt;strong&gt;1&lt;/strong&gt; for road assistance&lt;/li&gt;&lt;li&gt;Wait in or near the car with &lt;strong&gt;your Fido phone&lt;/strong&gt;. Follow instructions provided and road safety guidelines.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Using # AUTO while travelling&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h4&gt;In Canada on the Fido network:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;You can access #AUTO anywhere on the &lt;a href=&quot;/web/page/portal/Fido/CoverageSupport&quot;&gt;Fido network&lt;/a&gt;.&lt;/li&gt;&lt;li&gt;There is no long-distance cost in Canada on the Fido network.&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;While in the U.S. or Internationally:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;You can access #AUTO from your Fido anywhere in the US where there is an available GSM network.&lt;/li&gt;&lt;li&gt;There is no US roaming voice cost when accessing #AUTO.&lt;/li&gt;&lt;li&gt;#AUTO &lt;strong&gt;is not available while traveling internationally&lt;/strong&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; 2017-08-24 18:33:04 EDT how_tos auto calling_feature Primary Teamsite_Spark 10 Support #AUTO | Fido Support EN /consumer/content/auto_EN TeamsiteArticles #AUTO | Fido Support calling_feature how_tos Support auto service 2017-08-24 18:33:04 EDT #AUTO | Fido Support ShortDescription_P: This service provides you access to a 24/7 emergency auto road assistance. Mobile Support Fido service <p>This service provides you access to a 24/7 emergency auto road assistance. <a href="/web/content/payperuse/auto#costs">How much does it cost?</a></p><div class="gray-bg"><h3>Things to Know</h3><ul><li>If you have subscribed to the monthly option, you are responsible for charges after five (5) service calls per year, starting on the date you subscribed to the option (the number of available service calls resets on the anniversary date of your subscription) and more than $50 per incident. For any pay-per-rescue service call, the payment must be done by credit card at the time of service.</li><li>If you have not used all five yearly service calls and fail to be present during the service call, it will count as one service event.</li><li>An estimate of the waiting time will be provided to you when the service call is placed.</li><li>When you subscribe to the monthly service, there is a 72-hour processing period before you are eligible for service calls.</li></ul></div><div class="faq-container"><div class="faq-question"><h3>Vehicle Eligibility &amp; covered services for roadside assistance</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><h3>Vehicule Eligibility</h3><h4>Eligible vehicles:</h4><p>#AUTO offers towing and services for non-commercial light-duty vehicles:</p><ul><li>Cars;</li><li>Minivans;</li><li>Light-duty pick-ups;</li><li>Sport utility vehicles (SUVs);</li></ul><h4>Non-eligible vehicles:</h4><table class="table-calls-forwarding" border="0"><tbody><tr><td>Recreational vehicles (RVs)</td><td>Boats</td><td>Motorcycles</td><td>Snowmobiles</td></tr><tr><td>Trailers</td><td>Double-axle</td><td>Limousines</td><td>Emergency vehicles</td></tr><tr><td>Public transportations vehicles</td><td>Tractors and farm or constructions vehicles</td><td>Hearses</td><td>Vehicles with more than four wheels</td></tr></tbody></table><p>The listed non-eligible vehicles represent a guideline. Other vehicles might not be included.</p><h4>Covered services</h4><ul><li>Delivery of gas (up to 12 liters)</li><li>Lock-out service or key replacement</li><li>Flat tire removal and spare replacement</li><li>Battery boost</li><li>Towing</li><li>Winching</li></ul></div></div></div><div class="support-divider-primary">&nbsp;</div><h3>How to use #AUTO</h3><div class="faq-container"><div class="faq-question"><h3>When needing roadside assistance</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><ul><li>Call <strong>#AUTO (#2886)</strong> from your Fido phone or <strong>1-888-899-4146</strong> in Canada or the U.S</li><li>Select your<strong> language</strong></li><li>Press <strong>1</strong> for road assistance</li><li>Wait in or near the car with <strong>your Fido phone</strong>. Follow instructions provided and road safety guidelines.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Using # AUTO while travelling</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><h4>In Canada on the Fido network:</h4><ul><li>You can access #AUTO anywhere on the <a href="/web/page/portal/Fido/CoverageSupport">Fido network</a>.</li><li>There is no long-distance cost in Canada on the Fido network.</li></ul><h4>While in the U.S. or Internationally:</h4><ul><li>You can access #AUTO from your Fido anywhere in the US where there is an available GSM network.</li><li>There is no US roaming voice cost when accessing #AUTO.</li><li>#AUTO <strong>is not available while traveling internationally</strong>.</li></ul></div></div></div> This service provides you access to a <endeca_term>24</endeca_term>/7 emergency auto road assistance auto calling_feature service This service provides you access to a 24/7 emergency auto road assistance. AB BC MB NB NL NS NT NU ON PE QC SK YT #AUTO | Fido Support Support /consumer/content/auto Support Mobile consumer b_Support regular /consumer/content/auto_EN auto calling_feature Mobile Support auto service #AUTO | Fido Support auto service regular /consumer/content/auto_EN /_/R-%2Fconsumer%2Fcontent%2Ffido-payment-program-FAQ_EN /pages/browse /Fido 0 regular 1460749070248 &lt;h2&gt;What you need to know about the new Fido Payment Program&lt;/h2&gt;&lt;p&gt;With Fido Payment Program (on approved credit), you can get devices and accessories for as low as $0 down and 0% interest and pay them off in 24 monthly payments. The taxes are financed as well! (Taxes on down payment of a device must be paid at time of purchase.)&lt;/p&gt;&lt;p&gt;Your monthly financing payments and monthly financed taxes will appear as separate amounts in the &amp;ldquo;Additional charges and credits after applicable taxes&amp;rdquo; section, within the Mobile and/or Accessory section of your bill.&lt;/p&gt;&lt;p&gt;You can also view a Payment Program Details chart which highlights the total financed amount for your device and/or accessory, how much of your total financing balance you&amp;rsquo;ve already paid, and your total remaining financing balance. If you&amp;rsquo;ve received a financing program promotion for your device, that credit amount will appear in the Monthly Charges section of your wireless bill and will reduce your monthly wireless service charges.&lt;/p&gt;&lt;h3&gt;Fido Payment Program basics&lt;/h3&gt;&lt;!-- faq 1 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What is the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Fido Payment Program allows you to spread the cost of a new phone, tablet or accessories over 24 monthly payments at 0% interest with an eligible plan.&lt;/p&gt;&lt;p&gt;While most devices will not require a down payment on approved credit, some higher end devices may require one. A larger down payment may also be required based on our evaluation of your credit.&lt;/p&gt;&lt;p&gt;Fido Payment Program is available on Fido.ca, in Fido stores and by contacting customer service.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 1 end --&gt; &lt;!-- faq 2 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Who is eligible for the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Both new and existing Fido postpaid mobile customers are eligible, depending on the results of a credit check.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;To finance a phone, &lt;/strong&gt; tablet or mobile Internet device, you must have an eligible postpaid plan.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;To finance accessories, &lt;/strong&gt; such as cases, headphones, speakers or chargers you need to have a Fido mobile postpaid plan and your total purchase maximum amount is $500 before tax per Fido Payment Program agreement for accessories.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 2 end --&gt;&lt;!-- faq 3 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I upgrade my phone with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You can upgrade to a new phone at any time after the first 30 days of your previous phone activation or upgrade. However, if you have an existing device balance on your current phone, it will be charged on your next bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 3 end --&gt; &lt;!-- faq 4 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What do I have to pay when I purchase my new phone or tablet?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Most devices are $0 down on approved credit with the full cost spread over 24 monthly payments at 0% interest, and you won&amp;rsquo;t need to pay anything upfront at the time of purchase.&lt;/p&gt;&lt;p&gt;In same cases, a down payment may be required for some higher end devices or based on our evaluation of your credit. You need to pay the down payment at the time of purchase, as well as the portion of taxes payable.&lt;/p&gt;&lt;p&gt;There are no down payments on accessories.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 4 end --&gt; &lt;!-- faq 5 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What happens at the end of my 24-month Fido Payment Program term?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;After 24 months, your device is paid off in full. At month 25 you will no longer have a monthly Fido Payment Program charge and you only have to pay for your monthly phone plan, plus any other services you have.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h2&gt;Switching to an eligible plan when upgrading my phone with Fido Payment Program&lt;/h2&gt;&lt;!-- faq 5 end --&gt; &lt;!-- faq 6 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Do I have to change my current Fido phone plan if I am upgrading my phone with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You may need to change your phone plan when upgrading your phone with Fido Payment Program. Most customers with a Bring Your Own Phone plan who are activating a new phone on their line with Fido Payment Program will have to switch to an eligible in-market plan.&lt;/p&gt;&lt;p&gt;If you want to upgrade your phone but are still on a plan with a 2-year term, you will need to switch to an eligible in-market plan. If you have an outstanding device balance, it will be charged on your next bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 6 end --&gt; &lt;!-- faq 7 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;If I am an existing customer still on a 2-year term plan, can I change my plan if I am not upgrading my phone?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer7&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes, you can change to another plan with a different amount of data, or to a Bring Your Own Phone plan (but you will be charged a downgrade fee). You can see these plans by signing into My Account on fido.ca.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 7 end --&gt; &lt;!-- faq 8 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I change my plan when I have a device with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer8&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Fido Payment Program offers you the flexibility of changing your plan within the same plan category (for example Data, Talk &amp;amp; Text to Data, Talk &amp;amp; Text).&lt;/p&gt;&lt;p&gt;If you decide to change to a different category (for example Data, Talk &amp;amp; Text to Talk &amp;amp; Text) you will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 8 end --&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h2&gt;Getting a new phone with Fido Payment Program&lt;/h2&gt;&lt;!-- faq 9 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I activate or upgrade my phone with Fido Payment Program even though another line on my account is on a 2-year plan?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer9&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes. Each individual line on your account can be on a separate plan, so phone upgrades on one line won&amp;rsquo;t affect your other lines.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 9 end --&gt; &lt;!-- faq 10 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What devices are offered with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer10&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;We offer all smartphones and certified pre-owned smartphones on Data, Talk &amp;amp; Text plans with Fido Payment Program. Some of these smartphones may also be available with Fido Payment Program on Talk &amp;amp; Text plans.&lt;/p&gt;&lt;p&gt;We also offer tablets on tablet data plans when added to an existing Fido postpaid account with a Data, Talk &amp;amp; Text plan.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 10 end --&gt; &lt;!-- faq 11 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How many devices can I purchase with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer11&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You can purchase all your devices with Fido Payment Program, depending on the results of a credit check.&lt;/p&gt;&lt;p&gt;However, there can only be one device with Fido Payment Program per line at a time.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 11 end --&gt; &lt;!-- faq 12 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I trade in my old device and get a new device with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer12&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes, you can take advantage of the &lt;a href=&quot;https://online.fidotradequote.com/&quot;&gt;FidoTRADE program&lt;/a&gt; and the Fido Payment Program at the same time.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 12 end --&gt; &lt;!-- faq 13 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How many accessories can I purchase with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer13&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Your total purchase maximum amount is $500 (before taxes) per Fido Payment Program agreement for accessories.&lt;/p&gt;&lt;p&gt;You can have up to 5 Fido Payment Program agreements for accessories per account.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 13 end --&gt; &lt;!-- faq 14 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I return my device or accessory purchased with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer14&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Our standard return policy applies to devices and accessories purchased with Fido Payment Program.&lt;/p&gt;&lt;p&gt;Devices must be returned within 15 days from the date of activation (or 30 days if you purchased your device online or over the phone). Accessories must be returned within 15 days from the date of purchase at the Fido store from which the accessory was purchased.&lt;/p&gt;&lt;p&gt;Any device or accessory must be returned in &quot;like new&quot; condition, including all original parts, components and packaging. Headphones, headsets, earpieces and similar items must be unopened and remained sealed to be eligible for return. &lt;a href=&quot;https://www.fido.ca/consumer/content/device-warranty&quot;&gt; Check out our device warranty for more details.&lt;/a&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 14 end --&gt; &lt;!-- faq 15 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Is Device Protection available on phones purchased with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer15&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes, any phone purchased with Fido Payment Program is eligible for Device Protection.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 15 end --&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h2&gt;Understanding your bill, your financing balance, and other details&lt;/h2&gt;&lt;!-- faq 16 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How are taxes charged with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer16&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Taxes are charged on the full price of the device and financed as part of your Fido Payment Program agreement.&lt;/p&gt;&lt;p&gt;If there is a down payment, taxes payable on the down payment will be due at time of purchase. The remaining taxes will be financed as part of your Fido Payment Program agreement.&lt;/p&gt;&lt;p&gt;Taxes are charged on the full price of the device after any applicable device discounts are applied.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 16 end --&gt; &lt;!-- faq 17 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How does the Fido Payment Program appear on my bill?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer17&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;For tips on understanding the Fido Payment Program on your bill, please visit &lt;a href=&quot;https://www.fido.ca/fidopaymentbill&quot;&gt;https://www.fido.ca/fidopaymentbill&lt;/a&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 17 end --&gt; &lt;!-- faq 18 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How can I check my outstanding balance for a device or accessory with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer18&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Go to the Phone tab of the &lt;strong&gt;My Account app&lt;/strong&gt; or under the &lt;strong&gt;My Device&lt;/strong&gt; section of My Account on fido.ca. You can also see it on your monthly bill in the section labelled &amp;ldquo;Additional charges/credits after applicable taxes&amp;rdquo;.&lt;/p&gt;&lt;strong&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/strong&gt;&lt;/div&gt;&lt;strong&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/strong&gt;&lt;/div&gt;&lt;strong&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/strong&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;&lt;strong&gt; &lt;!-- faq 18 end --&gt; &lt;!-- faq 19 start --&gt; &lt;/strong&gt;&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;strong&gt;&lt;strong&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I make additional payments towards my Fido Payment Program balance? If yes, how?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer19&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You can make additional lump-sum payments towards your outstanding Fido Payment Program balance anytime by contacting customer service.&lt;/p&gt;&lt;p&gt;If it is a partial payment, it will reduce your monthly payment amount, but not the number of months remaining on your term. If you are paying off your balance in full, you will no longer pay any Fido Payment Program charges.&lt;/p&gt;&lt;p&gt;Any additional payments you make will show up on your following bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;&lt;strong&gt; &lt;!-- faq 19 end --&gt; &lt;!-- faq 20 start --&gt; &lt;/strong&gt;&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;strong&gt;&lt;strong&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What happens if I cancel my service before my Fido Payment Program&amp;rsquo;s 24-month term is completed?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer20&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;&lt;strong&gt; &lt;!-- faq 20 end --&gt; &lt;!-- faq 21 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What activities will cancel my Fido Payment Program agreement?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer21&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Your Fido Payment Program Agreement will be cancelled, and the outstanding Fido Payment Program balance will be charged on your next bill, if you do any of the following:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Cancel your Fido service (including for non-payment)&lt;/li&gt;&lt;li&gt;Transfer your wireless services to another Fido account or wireless service provider&lt;/li&gt;&lt;li&gt;Upgrade to a new phone with a new Fido Payment Program Agreement&lt;/li&gt;&lt;li&gt;Switch to a phone plan not eligible for the Fido Payment Program.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 21 end --&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt; What you need to know about the new Fido Payment Program | Support | Fido phone payments roaming_travel Primary 10 Support /consumer/content/fido-payment-program-FAQ_EN faqs device financing financing phone financing phone payments phone plans 2021-05-04 09:36:15 EDT ShortDescription_P: The Fido Payment Program lets you spread the cost of a new device over 24 monthly payments at 0% interest. Learn more about how to get a new phone affordably. Fido The Fido Payment Program lets you spread the cost of a new device over <endeca_term>24</endeca_term> monthly payments at 0% interest. Learn more about how to get a new phone affordably AB BC MB NB NL NS NT NU ON PE QC SK YT Support What you need to know about the new Fido Payment Program | Support | Fido Fido Payment Program /consumer/content/fido-payment-program-FAQ Support customer /consumer/content/fido-payment-program-FAQ_EN regular What you need to know about the new Fido Payment Program | Support | Fido Travel /consumer/content/fido-payment-program-FAQ_EN regular phone payments 2020-02-03 14:18:34 EST phone financing faqs Teamsite_Spark What you need to know about the new Fido Payment Program | Support | Fido EN What you need to know about the new Fido Payment Program | Support | Fido financing TeamsiteArticles roaming_travel Support What you need to know about the new Fido Payment Program | Support | Fido Mobile Support device financing <h2>What you need to know about the new Fido Payment Program</h2><p>With Fido Payment Program (on approved credit), you can get devices and accessories for as low as $0 down and 0% interest and pay them off in 24 monthly payments. The taxes are financed as well! (Taxes on down payment of a device must be paid at time of purchase.)</p><p>Your monthly financing payments and monthly financed taxes will appear as separate amounts in the &ldquo;Additional charges and credits after applicable taxes&rdquo; section, within the Mobile and/or Accessory section of your bill.</p><p>You can also view a Payment Program Details chart which highlights the total financed amount for your device and/or accessory, how much of your total financing balance you&rsquo;ve already paid, and your total remaining financing balance. If you&rsquo;ve received a financing program promotion for your device, that credit amount will appear in the Monthly Charges section of your wireless bill and will reduce your monthly wireless service charges.</p><h3>Fido Payment Program basics</h3><!-- faq 1 start --><div class="faq-container"><div class="faq-question"><h4>What is the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>Fido Payment Program allows you to spread the cost of a new phone, tablet or accessories over 24 monthly payments at 0% interest with an eligible plan.</p><p>While most devices will not require a down payment on approved credit, some higher end devices may require one. A larger down payment may also be required based on our evaluation of your credit.</p><p>Fido Payment Program is available on Fido.ca, in Fido stores and by contacting customer service.</p></div></div></div><!-- faq 1 end --> <!-- faq 2 start --><div class="faq-container"><div class="faq-question"><h4>Who is eligible for the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>Both new and existing Fido postpaid mobile customers are eligible, depending on the results of a credit check.</p><p><strong>To finance a phone, </strong> tablet or mobile Internet device, you must have an eligible postpaid plan.</p><p><strong>To finance accessories, </strong> such as cases, headphones, speakers or chargers you need to have a Fido mobile postpaid plan and your total purchase maximum amount is $500 before tax per Fido Payment Program agreement for accessories.</p></div></div></div><!-- faq 2 end --><!-- faq 3 start --><div class="faq-container"><div class="faq-question"><h4>Can I upgrade my phone with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>You can upgrade to a new phone at any time after the first 30 days of your previous phone activation or upgrade. However, if you have an existing device balance on your current phone, it will be charged on your next bill.</p></div></div></div><!-- faq 3 end --> <!-- faq 4 start --><div class="faq-container"><div class="faq-question"><h4>What do I have to pay when I purchase my new phone or tablet?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>Most devices are $0 down on approved credit with the full cost spread over 24 monthly payments at 0% interest, and you won&rsquo;t need to pay anything upfront at the time of purchase.</p><p>In same cases, a down payment may be required for some higher end devices or based on our evaluation of your credit. You need to pay the down payment at the time of purchase, as well as the portion of taxes payable.</p><p>There are no down payments on accessories.</p></div></div></div><!-- faq 4 end --> <!-- faq 5 start --><div class="faq-container"><div class="faq-question"><h4>What happens at the end of my 24-month Fido Payment Program term?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>After 24 months, your device is paid off in full. At month 25 you will no longer have a monthly Fido Payment Program charge and you only have to pay for your monthly phone plan, plus any other services you have.</p></div></div></div><div class="support-divider-primary">&nbsp;</div><h2>Switching to an eligible plan when upgrading my phone with Fido Payment Program</h2><!-- faq 5 end --> <!-- faq 6 start --><div class="faq-container"><div class="faq-question"><h4>Do I have to change my current Fido phone plan if I am upgrading my phone with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer6" class="collapse"><div class="faq-answer"><p>You may need to change your phone plan when upgrading your phone with Fido Payment Program. Most customers with a Bring Your Own Phone plan who are activating a new phone on their line with Fido Payment Program will have to switch to an eligible in-market plan.</p><p>If you want to upgrade your phone but are still on a plan with a 2-year term, you will need to switch to an eligible in-market plan. If you have an outstanding device balance, it will be charged on your next bill.</p></div></div></div><!-- faq 6 end --> <!-- faq 7 start --><div class="faq-container"><div class="faq-question"><h4>If I am an existing customer still on a 2-year term plan, can I change my plan if I am not upgrading my phone?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer7" class="collapse"><div class="faq-answer"><p>Yes, you can change to another plan with a different amount of data, or to a Bring Your Own Phone plan (but you will be charged a downgrade fee). You can see these plans by signing into My Account on fido.ca.</p></div></div></div><!-- faq 7 end --> <!-- faq 8 start --><div class="faq-container"><div class="faq-question"><h4>Can I change my plan when I have a device with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer8" class="collapse"><div class="faq-answer"><p>Fido Payment Program offers you the flexibility of changing your plan within the same plan category (for example Data, Talk &amp; Text to Data, Talk &amp; Text).</p><p>If you decide to change to a different category (for example Data, Talk &amp; Text to Talk &amp; Text) you will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.</p></div></div></div><!-- faq 8 end --><div class="support-divider-primary">&nbsp;</div><h2>Getting a new phone with Fido Payment Program</h2><!-- faq 9 start --><div class="faq-container"><div class="faq-question"><h4>Can I activate or upgrade my phone with Fido Payment Program even though another line on my account is on a 2-year plan?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer9" class="collapse"><div class="faq-answer"><p>Yes. Each individual line on your account can be on a separate plan, so phone upgrades on one line won&rsquo;t affect your other lines.</p></div></div></div><!-- faq 9 end --> <!-- faq 10 start --><div class="faq-container"><div class="faq-question"><h4>What devices are offered with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer10" class="collapse"><div class="faq-answer"><p>We offer all smartphones and certified pre-owned smartphones on Data, Talk &amp; Text plans with Fido Payment Program. Some of these smartphones may also be available with Fido Payment Program on Talk &amp; Text plans.</p><p>We also offer tablets on tablet data plans when added to an existing Fido postpaid account with a Data, Talk &amp; Text plan.</p></div></div></div><!-- faq 10 end --> <!-- faq 11 start --><div class="faq-container"><div class="faq-question"><h4>How many devices can I purchase with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer11" class="collapse"><div class="faq-answer"><p>You can purchase all your devices with Fido Payment Program, depending on the results of a credit check.</p><p>However, there can only be one device with Fido Payment Program per line at a time.</p></div></div></div><!-- faq 11 end --> <!-- faq 12 start --><div class="faq-container"><div class="faq-question"><h4>Can I trade in my old device and get a new device with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer12" class="collapse"><div class="faq-answer"><p>Yes, you can take advantage of the <a href="https://online.fidotradequote.com/">FidoTRADE program</a> and the Fido Payment Program at the same time.</p></div></div></div><!-- faq 12 end --> <!-- faq 13 start --><div class="faq-container"><div class="faq-question"><h4>How many accessories can I purchase with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer13" class="collapse"><div class="faq-answer"><p>Your total purchase maximum amount is $500 (before taxes) per Fido Payment Program agreement for accessories.</p><p>You can have up to 5 Fido Payment Program agreements for accessories per account.</p></div></div></div><!-- faq 13 end --> <!-- faq 14 start --><div class="faq-container"><div class="faq-question"><h4>Can I return my device or accessory purchased with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer14" class="collapse"><div class="faq-answer"><p>Our standard return policy applies to devices and accessories purchased with Fido Payment Program.</p><p>Devices must be returned within 15 days from the date of activation (or 30 days if you purchased your device online or over the phone). Accessories must be returned within 15 days from the date of purchase at the Fido store from which the accessory was purchased.</p><p>Any device or accessory must be returned in "like new" condition, including all original parts, components and packaging. Headphones, headsets, earpieces and similar items must be unopened and remained sealed to be eligible for return. <a href="https://www.fido.ca/consumer/content/device-warranty"> Check out our device warranty for more details.</a></p></div></div></div><!-- faq 14 end --> <!-- faq 15 start --><div class="faq-container"><div class="faq-question"><h4>Is Device Protection available on phones purchased with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer15" class="collapse"><div class="faq-answer"><p>Yes, any phone purchased with Fido Payment Program is eligible for Device Protection.</p></div></div></div><!-- faq 15 end --><div class="support-divider-primary">&nbsp;</div><h2>Understanding your bill, your financing balance, and other details</h2><!-- faq 16 start --><div class="faq-container"><div class="faq-question"><h4>How are taxes charged with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer16" class="collapse"><div class="faq-answer"><p>Taxes are charged on the full price of the device and financed as part of your Fido Payment Program agreement.</p><p>If there is a down payment, taxes payable on the down payment will be due at time of purchase. The remaining taxes will be financed as part of your Fido Payment Program agreement.</p><p>Taxes are charged on the full price of the device after any applicable device discounts are applied.</p></div></div></div><!-- faq 16 end --> <!-- faq 17 start --><div class="faq-container"><div class="faq-question"><h4>How does the Fido Payment Program appear on my bill?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer17" class="collapse"><div class="faq-answer"><p>For tips on understanding the Fido Payment Program on your bill, please visit <a href="https://www.fido.ca/fidopaymentbill">https://www.fido.ca/fidopaymentbill</a></p></div></div></div><!-- faq 17 end --> <!-- faq 18 start --><div class="faq-container"><div class="faq-question"><h4>How can I check my outstanding balance for a device or accessory with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer18" class="collapse"><div class="faq-answer"><p>Go to the Phone tab of the <strong>My Account app</strong> or under the <strong>My Device</strong> section of My Account on fido.ca. You can also see it on your monthly bill in the section labelled &ldquo;Additional charges/credits after applicable taxes&rdquo;.</p><strong><strong> </strong></strong></div><strong><strong> </strong></strong></div><strong><strong> </strong></strong></div><p><strong><strong> <!-- faq 18 end --> <!-- faq 19 start --> </strong></strong></p><div class="faq-container"><strong><strong><div class="faq-question"><h4>Can I make additional payments towards my Fido Payment Program balance? If yes, how?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer19" class="collapse"><div class="faq-answer"><p>You can make additional lump-sum payments towards your outstanding Fido Payment Program balance anytime by contacting customer service.</p><p>If it is a partial payment, it will reduce your monthly payment amount, but not the number of months remaining on your term. If you are paying off your balance in full, you will no longer pay any Fido Payment Program charges.</p><p>Any additional payments you make will show up on your following bill.</p></div></div></strong></strong></div><p><strong><strong> <!-- faq 19 end --> <!-- faq 20 start --> </strong></strong></p><div class="faq-container"><strong><strong><div class="faq-question"><h4>What happens if I cancel my service before my Fido Payment Program&rsquo;s 24-month term is completed?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer20" class="collapse"><div class="faq-answer"><p>You will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.</p></div></div></strong></strong></div><p><strong><strong> <!-- faq 20 end --> <!-- faq 21 start --><div class="faq-container"><div class="faq-question"><h4>What activities will cancel my Fido Payment Program agreement?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer21" class="collapse"><div class="faq-answer"><p>Your Fido Payment Program Agreement will be cancelled, and the outstanding Fido Payment Program balance will be charged on your next bill, if you do any of the following:</p><ul><li>Cancel your Fido service (including for non-payment)</li><li>Transfer your wireless services to another Fido account or wireless service provider</li><li>Upgrade to a new phone with a new Fido Payment Program Agreement</li><li>Switch to a phone plan not eligible for the Fido Payment Program.</li></ul></div></div></div><!-- faq 21 end --></strong></strong></p><p>&nbsp;</p><p>&nbsp;</p> The Fido Payment Program lets you spread the cost of a new device over 24 monthly payments at 0% interest. Learn more about how to get a new phone affordably. device financing financing phone financing phone payments phone plans roaming_travel Mobile b_Support Mobile phone payments roaming_travel Support device financing financing phone financing phone payments phone plans customer_care device financing financing phone financing phone payments phone plans phone plans /_/R-%2Fconsumer%2Fcontent%2Fask-jack_EN /pages/browse /Fido 0 regular 1563283128303 &lt;p&gt;Welcome to ASK&lt;strong&gt;JACK&lt;/strong&gt;, our virtual assistant. We&amp;rsquo;ll help you with any question that you may have about Fido products and services. Available 24/7, ASK&lt;strong&gt;JACK&lt;/strong&gt; is ready when you are!&lt;/p&gt;&lt;p&gt;To learn more about how ASK&lt;strong&gt;JACK&lt;/strong&gt; can help you, check out this video:&lt;/p&gt;&lt;p&gt;&lt;br /&gt;&lt;a class=&quot;support-iframe&quot; style=&quot;width: 60%;&quot; rel=&quot;https://www.youtube.com/embed/1yJzuSS4Vic&quot;&gt;&lt;/a&gt;&lt;/p&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How do I find ASKJACK?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;To chat with ASK&lt;strong&gt;JACK&lt;/strong&gt;:&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Go to &lt;strong&gt;fido.ca/contactus&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;Look for the &amp;lsquo;Live Chat&amp;rsquo; button or the ASK&lt;strong&gt;JACK&lt;/strong&gt; icon.&lt;/li&gt;&lt;li&gt;Start your chat session!&lt;/li&gt;&lt;/ol&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How do I use ASKJACK?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Once you&amp;rsquo;ve started a chat session with ASK&lt;strong&gt;JACK&lt;/strong&gt;, you can simply enter your question or choose one of the available options.&lt;/p&gt;&lt;p&gt;If you need to restart your session at any time, you can also select &amp;lsquo;Start Over&amp;rsquo; from the 3-dot menu located on the bottom left hand side of your screen.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How can ASKJACK help me?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;ASK&lt;strong&gt;JACK&lt;/strong&gt; can help you with general questions about Fido products and services. Here are some examples:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;View your Fido bill&lt;/li&gt;&lt;li&gt;View your usage&lt;/li&gt;&lt;li&gt;Set up your Voicemail&lt;/li&gt;&lt;li&gt;Make a payment&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What if ASKJACK can&amp;rsquo;t answer my question?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If ASK&lt;strong&gt;JACK&lt;/strong&gt; is unable to help, you&amp;rsquo;ll have the option to chat with a real human.&lt;/p&gt;&lt;p&gt;You can also ask to speak with a human agent at any time during your chat session with ASK&lt;strong&gt;JACK&lt;/strong&gt;, just type &amp;lsquo;Agent&amp;rsquo; or tap on the &amp;lsquo;Chat with an Agent button&amp;rsquo;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Can I chat with ASKJACK in French?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Absolutely! ASK&lt;strong&gt;JACK&lt;/strong&gt; is available in both French and English.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; ASKJACK FAQ 2019-07-16 09:21:41 EDT faqs Primary 10 Teamsite_Spark Support ASKJACK FAQ EN /consumer/content/ask-jack_EN TeamsiteArticles ASKJACK FAQ faqs Support 2019-10-04 15:34:21 EDT ASKJACK FAQ ShortDescription_P: Welcome to ASKJACK, our virtual assistant. We&rsquo;ll help you with any question that you may have about Fido products and services. Available 24/7, ASKJACK is ready when you are! Mobile Support Fido <p>Welcome to ASK<strong>JACK</strong>, our virtual assistant. We&rsquo;ll help you with any question that you may have about Fido products and services. Available 24/7, ASK<strong>JACK</strong> is ready when you are!</p><p>To learn more about how ASK<strong>JACK</strong> can help you, check out this video:</p><p><br /><a class="support-iframe" style="width: 60%;" rel="https://www.youtube.com/embed/1yJzuSS4Vic"></a></p><div class="faq-container"><div class="faq-question"><h3>How do I find ASKJACK?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>To chat with ASK<strong>JACK</strong>:</p><ol><li>Go to <strong>fido.ca/contactus</strong>.</li><li>Look for the &lsquo;Live Chat&rsquo; button or the ASK<strong>JACK</strong> icon.</li><li>Start your chat session!</li></ol></div></div></div><div class="faq-container"><div class="faq-question"><h3>How do I use ASKJACK?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>Once you&rsquo;ve started a chat session with ASK<strong>JACK</strong>, you can simply enter your question or choose one of the available options.</p><p>If you need to restart your session at any time, you can also select &lsquo;Start Over&rsquo; from the 3-dot menu located on the bottom left hand side of your screen.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How can ASKJACK help me?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>ASK<strong>JACK</strong> can help you with general questions about Fido products and services. Here are some examples:</p><ul><li>View your Fido bill</li><li>View your usage</li><li>Set up your Voicemail</li><li>Make a payment</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>What if ASKJACK can&rsquo;t answer my question?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>If ASK<strong>JACK</strong> is unable to help, you&rsquo;ll have the option to chat with a real human.</p><p>You can also ask to speak with a human agent at any time during your chat session with ASK<strong>JACK</strong>, just type &lsquo;Agent&rsquo; or tap on the &lsquo;Chat with an Agent button&rsquo;.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Can I chat with ASKJACK in French?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>Absolutely! ASK<strong>JACK</strong> is available in both French and English.</p></div></div></div> Welcome to ASKJACK, our virtual assistant. We&rsquo;ll help you with any question that you may have about Fido products and services. Available <endeca_term>24</endeca_term>/7, ASKJACK is ready when you are Welcome to ASKJACK, our virtual assistant. We&rsquo;ll help you with any question that you may have about Fido products and services. Available 24/7, ASKJACK is ready when you are! AB BC MB NB NL NS NT NU ON PE QC SK YT ASKJACK FAQ Support /consumer/content/ask-jack Support Mobile customer b_Support /consumer/content/ask-jack_EN regular Mobile Support ASKJACK FAQ /consumer/content/ask-jack_EN regular content/Fido/Global Search/Default Global Search mainContent[6] Top Related Top Related Items in Our Shop true /content/Shared/Spotlights/Global Search/Top Related spotlight MainContent 1 contentslot ContentSlot.jsp page 4 Language_D 1627070093080 /browse /Language_D/EN static(recordClassOrder,ascending),nterms(considerFieldRanks),maxfield,glom,phrase,first,proximity 77D1CB8CD66D537E5EBBB358DBFC657F SN Tablets | Easy Pay: How it Works #AUTO | Fido Support What you need to know about the new Fido Payment Program | Support | Fido ASKJACK FAQ 1627070093103 4 ���������������������katalk:za32���24������ ������������ ������ ������ �������������������������� onesearch ALLPARTIAL 1 /pages ?N=2484452033&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29&Ntk=onesearch&Ntt=%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BDkatalk%3Aza32%EF%BF%BD%EF%BF%BD%EF%BF%BD24%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD+%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD%EF%BF%BD /browse /pages /pages/browse /Fido
  • Tablets | Easy Pay: How it Works PagesFed_Spark Get your tablet for $0 down by making <endeca_term>24</endeca_term> equal monthly payments Get your tablet for $0 down by making 24 equal monthly payments. EN Tablets | Easy Pay: How it Works Tablets | Easy Pay: How it Works TeamsiteFedFile Shop P_short_description_NH: Get your tablet for $0 down by making 24 equal monthly payments. ShortDescription_P: Get your tablet for $0 down by making 24 equal monthly payments. Shop Tablets Fido Get your tablet for $0 down by making <endeca_term>24</endeca_term> equal monthly payments Get your tablet for $0 down by making 24 equal monthly payments. AB BC MB NB NL NS NU ON PE PQ QC SK YT WEB_PAGE Tablets | Easy Pay: How it Works http://www.fido.ca/consumer/tablets fedPage Tablets all a_PagesFed WEB_PAGE all Shop Tablets tablets, tab, tabs, tablet Tablets_|_Easy_Pay:_How_it_Works

    Tablets | Easy Pay: How it Works

    Get your tablet for $0 down by making 24 equal monthly payments

  • auto regular 808 #AUTO | Fido Support &lt;p&gt;This service provides you access to a 24/7 emergency auto road assistance. &lt;a href=&quot;/web/content/payperuse/auto#costs&quot;&gt;How much does it cost?&lt;/a&gt;&lt;/p&gt;&lt;div class=&quot;gray-bg&quot;&gt;&lt;h3&gt;Things to Know&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;If you have subscribed to the monthly option, you are responsible for charges after five (5) service calls per year, starting on the date you subscribed to the option (the number of available service calls resets on the anniversary date of your subscription) and more than $50 per incident. For any pay-per-rescue service call, the payment must be done by credit card at the time of service.&lt;/li&gt;&lt;li&gt;If you have not used all five yearly service calls and fail to be present during the service call, it will count as one service event.&lt;/li&gt;&lt;li&gt;An estimate of the waiting time will be provided to you when the service call is placed.&lt;/li&gt;&lt;li&gt;When you subscribe to the monthly service, there is a 72-hour processing period before you are eligible for service calls.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Vehicle Eligibility &amp;amp; covered services for roadside assistance&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h3&gt;Vehicule Eligibility&lt;/h3&gt;&lt;h4&gt;Eligible vehicles:&lt;/h4&gt;&lt;p&gt;#AUTO offers towing and services for non-commercial light-duty vehicles:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Cars;&lt;/li&gt;&lt;li&gt;Minivans;&lt;/li&gt;&lt;li&gt;Light-duty pick-ups;&lt;/li&gt;&lt;li&gt;Sport utility vehicles (SUVs);&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;Non-eligible vehicles:&lt;/h4&gt;&lt;table class=&quot;table-calls-forwarding&quot; border=&quot;0&quot;&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td&gt;Recreational vehicles (RVs)&lt;/td&gt;&lt;td&gt;Boats&lt;/td&gt;&lt;td&gt;Motorcycles&lt;/td&gt;&lt;td&gt;Snowmobiles&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Trailers&lt;/td&gt;&lt;td&gt;Double-axle&lt;/td&gt;&lt;td&gt;Limousines&lt;/td&gt;&lt;td&gt;Emergency vehicles&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td&gt;Public transportations vehicles&lt;/td&gt;&lt;td&gt;Tractors and farm or constructions vehicles&lt;/td&gt;&lt;td&gt;Hearses&lt;/td&gt;&lt;td&gt;Vehicles with more than four wheels&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;&lt;p&gt;The listed non-eligible vehicles represent a guideline. Other vehicles might not be included.&lt;/p&gt;&lt;h4&gt;Covered services&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;Delivery of gas (up to 12 liters)&lt;/li&gt;&lt;li&gt;Lock-out service or key replacement&lt;/li&gt;&lt;li&gt;Flat tire removal and spare replacement&lt;/li&gt;&lt;li&gt;Battery boost&lt;/li&gt;&lt;li&gt;Towing&lt;/li&gt;&lt;li&gt;Winching&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h3&gt;How to use #AUTO&lt;/h3&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;When needing roadside assistance&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;ul&gt;&lt;li&gt;Call &lt;strong&gt;#AUTO (#2886)&lt;/strong&gt; from your Fido phone or &lt;strong&gt;1-888-899-4146&lt;/strong&gt; in Canada or the U.S&lt;/li&gt;&lt;li&gt;Select your&lt;strong&gt; language&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Press &lt;strong&gt;1&lt;/strong&gt; for road assistance&lt;/li&gt;&lt;li&gt;Wait in or near the car with &lt;strong&gt;your Fido phone&lt;/strong&gt;. Follow instructions provided and road safety guidelines.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Using # AUTO while travelling&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;h4&gt;In Canada on the Fido network:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;You can access #AUTO anywhere on the &lt;a href=&quot;/web/page/portal/Fido/CoverageSupport&quot;&gt;Fido network&lt;/a&gt;.&lt;/li&gt;&lt;li&gt;There is no long-distance cost in Canada on the Fido network.&lt;/li&gt;&lt;/ul&gt;&lt;h4&gt;While in the U.S. or Internationally:&lt;/h4&gt;&lt;ul&gt;&lt;li&gt;You can access #AUTO from your Fido anywhere in the US where there is an available GSM network.&lt;/li&gt;&lt;li&gt;There is no US roaming voice cost when accessing #AUTO.&lt;/li&gt;&lt;li&gt;#AUTO &lt;strong&gt;is not available while traveling internationally&lt;/strong&gt;.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; 2017-08-24 18:33:04 EDT how_tos auto calling_feature Primary Teamsite_Spark 10 Support #AUTO | Fido Support EN /consumer/content/auto_EN TeamsiteArticles #AUTO | Fido Support calling_feature how_tos Support auto service 2017-08-24 18:33:04 EDT #AUTO | Fido Support ShortDescription_P: This service provides you access to a 24/7 emergency auto road assistance. Mobile Support Fido service <p>This service provides you access to a 24/7 emergency auto road assistance. <a href="/web/content/payperuse/auto#costs">How much does it cost?</a></p><div class="gray-bg"><h3>Things to Know</h3><ul><li>If you have subscribed to the monthly option, you are responsible for charges after five (5) service calls per year, starting on the date you subscribed to the option (the number of available service calls resets on the anniversary date of your subscription) and more than $50 per incident. For any pay-per-rescue service call, the payment must be done by credit card at the time of service.</li><li>If you have not used all five yearly service calls and fail to be present during the service call, it will count as one service event.</li><li>An estimate of the waiting time will be provided to you when the service call is placed.</li><li>When you subscribe to the monthly service, there is a 72-hour processing period before you are eligible for service calls.</li></ul></div><div class="faq-container"><div class="faq-question"><h3>Vehicle Eligibility &amp; covered services for roadside assistance</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><h3>Vehicule Eligibility</h3><h4>Eligible vehicles:</h4><p>#AUTO offers towing and services for non-commercial light-duty vehicles:</p><ul><li>Cars;</li><li>Minivans;</li><li>Light-duty pick-ups;</li><li>Sport utility vehicles (SUVs);</li></ul><h4>Non-eligible vehicles:</h4><table class="table-calls-forwarding" border="0"><tbody><tr><td>Recreational vehicles (RVs)</td><td>Boats</td><td>Motorcycles</td><td>Snowmobiles</td></tr><tr><td>Trailers</td><td>Double-axle</td><td>Limousines</td><td>Emergency vehicles</td></tr><tr><td>Public transportations vehicles</td><td>Tractors and farm or constructions vehicles</td><td>Hearses</td><td>Vehicles with more than four wheels</td></tr></tbody></table><p>The listed non-eligible vehicles represent a guideline. Other vehicles might not be included.</p><h4>Covered services</h4><ul><li>Delivery of gas (up to 12 liters)</li><li>Lock-out service or key replacement</li><li>Flat tire removal and spare replacement</li><li>Battery boost</li><li>Towing</li><li>Winching</li></ul></div></div></div><div class="support-divider-primary">&nbsp;</div><h3>How to use #AUTO</h3><div class="faq-container"><div class="faq-question"><h3>When needing roadside assistance</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><ul><li>Call <strong>#AUTO (#2886)</strong> from your Fido phone or <strong>1-888-899-4146</strong> in Canada or the U.S</li><li>Select your<strong> language</strong></li><li>Press <strong>1</strong> for road assistance</li><li>Wait in or near the car with <strong>your Fido phone</strong>. Follow instructions provided and road safety guidelines.</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>Using # AUTO while travelling</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><h4>In Canada on the Fido network:</h4><ul><li>You can access #AUTO anywhere on the <a href="/web/page/portal/Fido/CoverageSupport">Fido network</a>.</li><li>There is no long-distance cost in Canada on the Fido network.</li></ul><h4>While in the U.S. or Internationally:</h4><ul><li>You can access #AUTO from your Fido anywhere in the US where there is an available GSM network.</li><li>There is no US roaming voice cost when accessing #AUTO.</li><li>#AUTO <strong>is not available while traveling internationally</strong>.</li></ul></div></div></div> This service provides you access to a <endeca_term>24</endeca_term>/7 emergency auto road assistance auto calling_feature service This service provides you access to a 24/7 emergency auto road assistance. AB BC MB NB NL NS NT NU ON PE QC SK YT #AUTO | Fido Support Support /consumer/content/auto Support Mobile consumer b_Support regular /consumer/content/auto_EN auto calling_feature Mobile Support auto service #AUTO | Fido Support auto service regular /consumer/content/auto_EN

    #AUTO | Fido Support

    This service provides you access to a 24/7 emergency auto road assistance.

  • regular 1460749070248 &lt;h2&gt;What you need to know about the new Fido Payment Program&lt;/h2&gt;&lt;p&gt;With Fido Payment Program (on approved credit), you can get devices and accessories for as low as $0 down and 0% interest and pay them off in 24 monthly payments. The taxes are financed as well! (Taxes on down payment of a device must be paid at time of purchase.)&lt;/p&gt;&lt;p&gt;Your monthly financing payments and monthly financed taxes will appear as separate amounts in the &amp;ldquo;Additional charges and credits after applicable taxes&amp;rdquo; section, within the Mobile and/or Accessory section of your bill.&lt;/p&gt;&lt;p&gt;You can also view a Payment Program Details chart which highlights the total financed amount for your device and/or accessory, how much of your total financing balance you&amp;rsquo;ve already paid, and your total remaining financing balance. If you&amp;rsquo;ve received a financing program promotion for your device, that credit amount will appear in the Monthly Charges section of your wireless bill and will reduce your monthly wireless service charges.&lt;/p&gt;&lt;h3&gt;Fido Payment Program basics&lt;/h3&gt;&lt;!-- faq 1 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What is the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Fido Payment Program allows you to spread the cost of a new phone, tablet or accessories over 24 monthly payments at 0% interest with an eligible plan.&lt;/p&gt;&lt;p&gt;While most devices will not require a down payment on approved credit, some higher end devices may require one. A larger down payment may also be required based on our evaluation of your credit.&lt;/p&gt;&lt;p&gt;Fido Payment Program is available on Fido.ca, in Fido stores and by contacting customer service.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 1 end --&gt; &lt;!-- faq 2 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Who is eligible for the Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Both new and existing Fido postpaid mobile customers are eligible, depending on the results of a credit check.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;To finance a phone, &lt;/strong&gt; tablet or mobile Internet device, you must have an eligible postpaid plan.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;To finance accessories, &lt;/strong&gt; such as cases, headphones, speakers or chargers you need to have a Fido mobile postpaid plan and your total purchase maximum amount is $500 before tax per Fido Payment Program agreement for accessories.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 2 end --&gt;&lt;!-- faq 3 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I upgrade my phone with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You can upgrade to a new phone at any time after the first 30 days of your previous phone activation or upgrade. However, if you have an existing device balance on your current phone, it will be charged on your next bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 3 end --&gt; &lt;!-- faq 4 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What do I have to pay when I purchase my new phone or tablet?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Most devices are $0 down on approved credit with the full cost spread over 24 monthly payments at 0% interest, and you won&amp;rsquo;t need to pay anything upfront at the time of purchase.&lt;/p&gt;&lt;p&gt;In same cases, a down payment may be required for some higher end devices or based on our evaluation of your credit. You need to pay the down payment at the time of purchase, as well as the portion of taxes payable.&lt;/p&gt;&lt;p&gt;There are no down payments on accessories.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 4 end --&gt; &lt;!-- faq 5 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What happens at the end of my 24-month Fido Payment Program term?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;After 24 months, your device is paid off in full. At month 25 you will no longer have a monthly Fido Payment Program charge and you only have to pay for your monthly phone plan, plus any other services you have.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h2&gt;Switching to an eligible plan when upgrading my phone with Fido Payment Program&lt;/h2&gt;&lt;!-- faq 5 end --&gt; &lt;!-- faq 6 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Do I have to change my current Fido phone plan if I am upgrading my phone with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer6&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You may need to change your phone plan when upgrading your phone with Fido Payment Program. Most customers with a Bring Your Own Phone plan who are activating a new phone on their line with Fido Payment Program will have to switch to an eligible in-market plan.&lt;/p&gt;&lt;p&gt;If you want to upgrade your phone but are still on a plan with a 2-year term, you will need to switch to an eligible in-market plan. If you have an outstanding device balance, it will be charged on your next bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 6 end --&gt; &lt;!-- faq 7 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;If I am an existing customer still on a 2-year term plan, can I change my plan if I am not upgrading my phone?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer7&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes, you can change to another plan with a different amount of data, or to a Bring Your Own Phone plan (but you will be charged a downgrade fee). You can see these plans by signing into My Account on fido.ca.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 7 end --&gt; &lt;!-- faq 8 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I change my plan when I have a device with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer8&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Fido Payment Program offers you the flexibility of changing your plan within the same plan category (for example Data, Talk &amp;amp; Text to Data, Talk &amp;amp; Text).&lt;/p&gt;&lt;p&gt;If you decide to change to a different category (for example Data, Talk &amp;amp; Text to Talk &amp;amp; Text) you will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 8 end --&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h2&gt;Getting a new phone with Fido Payment Program&lt;/h2&gt;&lt;!-- faq 9 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I activate or upgrade my phone with Fido Payment Program even though another line on my account is on a 2-year plan?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer9&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes. Each individual line on your account can be on a separate plan, so phone upgrades on one line won&amp;rsquo;t affect your other lines.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 9 end --&gt; &lt;!-- faq 10 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What devices are offered with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer10&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;We offer all smartphones and certified pre-owned smartphones on Data, Talk &amp;amp; Text plans with Fido Payment Program. Some of these smartphones may also be available with Fido Payment Program on Talk &amp;amp; Text plans.&lt;/p&gt;&lt;p&gt;We also offer tablets on tablet data plans when added to an existing Fido postpaid account with a Data, Talk &amp;amp; Text plan.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 10 end --&gt; &lt;!-- faq 11 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How many devices can I purchase with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer11&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You can purchase all your devices with Fido Payment Program, depending on the results of a credit check.&lt;/p&gt;&lt;p&gt;However, there can only be one device with Fido Payment Program per line at a time.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 11 end --&gt; &lt;!-- faq 12 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I trade in my old device and get a new device with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer12&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes, you can take advantage of the &lt;a href=&quot;https://online.fidotradequote.com/&quot;&gt;FidoTRADE program&lt;/a&gt; and the Fido Payment Program at the same time.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 12 end --&gt; &lt;!-- faq 13 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How many accessories can I purchase with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer13&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Your total purchase maximum amount is $500 (before taxes) per Fido Payment Program agreement for accessories.&lt;/p&gt;&lt;p&gt;You can have up to 5 Fido Payment Program agreements for accessories per account.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 13 end --&gt; &lt;!-- faq 14 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I return my device or accessory purchased with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer14&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Our standard return policy applies to devices and accessories purchased with Fido Payment Program.&lt;/p&gt;&lt;p&gt;Devices must be returned within 15 days from the date of activation (or 30 days if you purchased your device online or over the phone). Accessories must be returned within 15 days from the date of purchase at the Fido store from which the accessory was purchased.&lt;/p&gt;&lt;p&gt;Any device or accessory must be returned in &quot;like new&quot; condition, including all original parts, components and packaging. Headphones, headsets, earpieces and similar items must be unopened and remained sealed to be eligible for return. &lt;a href=&quot;https://www.fido.ca/consumer/content/device-warranty&quot;&gt; Check out our device warranty for more details.&lt;/a&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 14 end --&gt; &lt;!-- faq 15 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Is Device Protection available on phones purchased with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer15&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Yes, any phone purchased with Fido Payment Program is eligible for Device Protection.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 15 end --&gt;&lt;div class=&quot;support-divider-primary&quot;&gt;&amp;nbsp;&lt;/div&gt;&lt;h2&gt;Understanding your bill, your financing balance, and other details&lt;/h2&gt;&lt;!-- faq 16 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How are taxes charged with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer16&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Taxes are charged on the full price of the device and financed as part of your Fido Payment Program agreement.&lt;/p&gt;&lt;p&gt;If there is a down payment, taxes payable on the down payment will be due at time of purchase. The remaining taxes will be financed as part of your Fido Payment Program agreement.&lt;/p&gt;&lt;p&gt;Taxes are charged on the full price of the device after any applicable device discounts are applied.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 16 end --&gt; &lt;!-- faq 17 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How does the Fido Payment Program appear on my bill?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer17&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;For tips on understanding the Fido Payment Program on your bill, please visit &lt;a href=&quot;https://www.fido.ca/fidopaymentbill&quot;&gt;https://www.fido.ca/fidopaymentbill&lt;/a&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 17 end --&gt; &lt;!-- faq 18 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;How can I check my outstanding balance for a device or accessory with Fido Payment Program?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer18&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Go to the Phone tab of the &lt;strong&gt;My Account app&lt;/strong&gt; or under the &lt;strong&gt;My Device&lt;/strong&gt; section of My Account on fido.ca. You can also see it on your monthly bill in the section labelled &amp;ldquo;Additional charges/credits after applicable taxes&amp;rdquo;.&lt;/p&gt;&lt;strong&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/strong&gt;&lt;/div&gt;&lt;strong&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/strong&gt;&lt;/div&gt;&lt;strong&gt;&lt;strong&gt; &lt;/strong&gt;&lt;/strong&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;&lt;strong&gt; &lt;!-- faq 18 end --&gt; &lt;!-- faq 19 start --&gt; &lt;/strong&gt;&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;strong&gt;&lt;strong&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;Can I make additional payments towards my Fido Payment Program balance? If yes, how?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer19&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You can make additional lump-sum payments towards your outstanding Fido Payment Program balance anytime by contacting customer service.&lt;/p&gt;&lt;p&gt;If it is a partial payment, it will reduce your monthly payment amount, but not the number of months remaining on your term. If you are paying off your balance in full, you will no longer pay any Fido Payment Program charges.&lt;/p&gt;&lt;p&gt;Any additional payments you make will show up on your following bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;&lt;strong&gt; &lt;!-- faq 19 end --&gt; &lt;!-- faq 20 start --&gt; &lt;/strong&gt;&lt;/strong&gt;&lt;/p&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;strong&gt;&lt;strong&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What happens if I cancel my service before my Fido Payment Program&amp;rsquo;s 24-month term is completed?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer20&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;You will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;&lt;strong&gt; &lt;!-- faq 20 end --&gt; &lt;!-- faq 21 start --&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h4&gt;What activities will cancel my Fido Payment Program agreement?&lt;/h4&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer21&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Your Fido Payment Program Agreement will be cancelled, and the outstanding Fido Payment Program balance will be charged on your next bill, if you do any of the following:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Cancel your Fido service (including for non-payment)&lt;/li&gt;&lt;li&gt;Transfer your wireless services to another Fido account or wireless service provider&lt;/li&gt;&lt;li&gt;Upgrade to a new phone with a new Fido Payment Program Agreement&lt;/li&gt;&lt;li&gt;Switch to a phone plan not eligible for the Fido Payment Program.&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;!-- faq 21 end --&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt; What you need to know about the new Fido Payment Program | Support | Fido phone payments roaming_travel Primary 10 Support /consumer/content/fido-payment-program-FAQ_EN faqs device financing financing phone financing phone payments phone plans 2021-05-04 09:36:15 EDT ShortDescription_P: The Fido Payment Program lets you spread the cost of a new device over 24 monthly payments at 0% interest. Learn more about how to get a new phone affordably. Fido The Fido Payment Program lets you spread the cost of a new device over <endeca_term>24</endeca_term> monthly payments at 0% interest. Learn more about how to get a new phone affordably AB BC MB NB NL NS NT NU ON PE QC SK YT Support What you need to know about the new Fido Payment Program | Support | Fido Fido Payment Program /consumer/content/fido-payment-program-FAQ Support customer /consumer/content/fido-payment-program-FAQ_EN regular What you need to know about the new Fido Payment Program | Support | Fido Travel /consumer/content/fido-payment-program-FAQ_EN regular phone payments 2020-02-03 14:18:34 EST phone financing faqs Teamsite_Spark What you need to know about the new Fido Payment Program | Support | Fido EN What you need to know about the new Fido Payment Program | Support | Fido financing TeamsiteArticles roaming_travel Support What you need to know about the new Fido Payment Program | Support | Fido Mobile Support device financing <h2>What you need to know about the new Fido Payment Program</h2><p>With Fido Payment Program (on approved credit), you can get devices and accessories for as low as $0 down and 0% interest and pay them off in 24 monthly payments. The taxes are financed as well! (Taxes on down payment of a device must be paid at time of purchase.)</p><p>Your monthly financing payments and monthly financed taxes will appear as separate amounts in the &ldquo;Additional charges and credits after applicable taxes&rdquo; section, within the Mobile and/or Accessory section of your bill.</p><p>You can also view a Payment Program Details chart which highlights the total financed amount for your device and/or accessory, how much of your total financing balance you&rsquo;ve already paid, and your total remaining financing balance. If you&rsquo;ve received a financing program promotion for your device, that credit amount will appear in the Monthly Charges section of your wireless bill and will reduce your monthly wireless service charges.</p><h3>Fido Payment Program basics</h3><!-- faq 1 start --><div class="faq-container"><div class="faq-question"><h4>What is the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>Fido Payment Program allows you to spread the cost of a new phone, tablet or accessories over 24 monthly payments at 0% interest with an eligible plan.</p><p>While most devices will not require a down payment on approved credit, some higher end devices may require one. A larger down payment may also be required based on our evaluation of your credit.</p><p>Fido Payment Program is available on Fido.ca, in Fido stores and by contacting customer service.</p></div></div></div><!-- faq 1 end --> <!-- faq 2 start --><div class="faq-container"><div class="faq-question"><h4>Who is eligible for the Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>Both new and existing Fido postpaid mobile customers are eligible, depending on the results of a credit check.</p><p><strong>To finance a phone, </strong> tablet or mobile Internet device, you must have an eligible postpaid plan.</p><p><strong>To finance accessories, </strong> such as cases, headphones, speakers or chargers you need to have a Fido mobile postpaid plan and your total purchase maximum amount is $500 before tax per Fido Payment Program agreement for accessories.</p></div></div></div><!-- faq 2 end --><!-- faq 3 start --><div class="faq-container"><div class="faq-question"><h4>Can I upgrade my phone with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>You can upgrade to a new phone at any time after the first 30 days of your previous phone activation or upgrade. However, if you have an existing device balance on your current phone, it will be charged on your next bill.</p></div></div></div><!-- faq 3 end --> <!-- faq 4 start --><div class="faq-container"><div class="faq-question"><h4>What do I have to pay when I purchase my new phone or tablet?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>Most devices are $0 down on approved credit with the full cost spread over 24 monthly payments at 0% interest, and you won&rsquo;t need to pay anything upfront at the time of purchase.</p><p>In same cases, a down payment may be required for some higher end devices or based on our evaluation of your credit. You need to pay the down payment at the time of purchase, as well as the portion of taxes payable.</p><p>There are no down payments on accessories.</p></div></div></div><!-- faq 4 end --> <!-- faq 5 start --><div class="faq-container"><div class="faq-question"><h4>What happens at the end of my 24-month Fido Payment Program term?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>After 24 months, your device is paid off in full. At month 25 you will no longer have a monthly Fido Payment Program charge and you only have to pay for your monthly phone plan, plus any other services you have.</p></div></div></div><div class="support-divider-primary">&nbsp;</div><h2>Switching to an eligible plan when upgrading my phone with Fido Payment Program</h2><!-- faq 5 end --> <!-- faq 6 start --><div class="faq-container"><div class="faq-question"><h4>Do I have to change my current Fido phone plan if I am upgrading my phone with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer6" class="collapse"><div class="faq-answer"><p>You may need to change your phone plan when upgrading your phone with Fido Payment Program. Most customers with a Bring Your Own Phone plan who are activating a new phone on their line with Fido Payment Program will have to switch to an eligible in-market plan.</p><p>If you want to upgrade your phone but are still on a plan with a 2-year term, you will need to switch to an eligible in-market plan. If you have an outstanding device balance, it will be charged on your next bill.</p></div></div></div><!-- faq 6 end --> <!-- faq 7 start --><div class="faq-container"><div class="faq-question"><h4>If I am an existing customer still on a 2-year term plan, can I change my plan if I am not upgrading my phone?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer7" class="collapse"><div class="faq-answer"><p>Yes, you can change to another plan with a different amount of data, or to a Bring Your Own Phone plan (but you will be charged a downgrade fee). You can see these plans by signing into My Account on fido.ca.</p></div></div></div><!-- faq 7 end --> <!-- faq 8 start --><div class="faq-container"><div class="faq-question"><h4>Can I change my plan when I have a device with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer8" class="collapse"><div class="faq-answer"><p>Fido Payment Program offers you the flexibility of changing your plan within the same plan category (for example Data, Talk &amp; Text to Data, Talk &amp; Text).</p><p>If you decide to change to a different category (for example Data, Talk &amp; Text to Talk &amp; Text) you will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.</p></div></div></div><!-- faq 8 end --><div class="support-divider-primary">&nbsp;</div><h2>Getting a new phone with Fido Payment Program</h2><!-- faq 9 start --><div class="faq-container"><div class="faq-question"><h4>Can I activate or upgrade my phone with Fido Payment Program even though another line on my account is on a 2-year plan?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer9" class="collapse"><div class="faq-answer"><p>Yes. Each individual line on your account can be on a separate plan, so phone upgrades on one line won&rsquo;t affect your other lines.</p></div></div></div><!-- faq 9 end --> <!-- faq 10 start --><div class="faq-container"><div class="faq-question"><h4>What devices are offered with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer10" class="collapse"><div class="faq-answer"><p>We offer all smartphones and certified pre-owned smartphones on Data, Talk &amp; Text plans with Fido Payment Program. Some of these smartphones may also be available with Fido Payment Program on Talk &amp; Text plans.</p><p>We also offer tablets on tablet data plans when added to an existing Fido postpaid account with a Data, Talk &amp; Text plan.</p></div></div></div><!-- faq 10 end --> <!-- faq 11 start --><div class="faq-container"><div class="faq-question"><h4>How many devices can I purchase with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer11" class="collapse"><div class="faq-answer"><p>You can purchase all your devices with Fido Payment Program, depending on the results of a credit check.</p><p>However, there can only be one device with Fido Payment Program per line at a time.</p></div></div></div><!-- faq 11 end --> <!-- faq 12 start --><div class="faq-container"><div class="faq-question"><h4>Can I trade in my old device and get a new device with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer12" class="collapse"><div class="faq-answer"><p>Yes, you can take advantage of the <a href="https://online.fidotradequote.com/">FidoTRADE program</a> and the Fido Payment Program at the same time.</p></div></div></div><!-- faq 12 end --> <!-- faq 13 start --><div class="faq-container"><div class="faq-question"><h4>How many accessories can I purchase with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer13" class="collapse"><div class="faq-answer"><p>Your total purchase maximum amount is $500 (before taxes) per Fido Payment Program agreement for accessories.</p><p>You can have up to 5 Fido Payment Program agreements for accessories per account.</p></div></div></div><!-- faq 13 end --> <!-- faq 14 start --><div class="faq-container"><div class="faq-question"><h4>Can I return my device or accessory purchased with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer14" class="collapse"><div class="faq-answer"><p>Our standard return policy applies to devices and accessories purchased with Fido Payment Program.</p><p>Devices must be returned within 15 days from the date of activation (or 30 days if you purchased your device online or over the phone). Accessories must be returned within 15 days from the date of purchase at the Fido store from which the accessory was purchased.</p><p>Any device or accessory must be returned in "like new" condition, including all original parts, components and packaging. Headphones, headsets, earpieces and similar items must be unopened and remained sealed to be eligible for return. <a href="https://www.fido.ca/consumer/content/device-warranty"> Check out our device warranty for more details.</a></p></div></div></div><!-- faq 14 end --> <!-- faq 15 start --><div class="faq-container"><div class="faq-question"><h4>Is Device Protection available on phones purchased with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer15" class="collapse"><div class="faq-answer"><p>Yes, any phone purchased with Fido Payment Program is eligible for Device Protection.</p></div></div></div><!-- faq 15 end --><div class="support-divider-primary">&nbsp;</div><h2>Understanding your bill, your financing balance, and other details</h2><!-- faq 16 start --><div class="faq-container"><div class="faq-question"><h4>How are taxes charged with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer16" class="collapse"><div class="faq-answer"><p>Taxes are charged on the full price of the device and financed as part of your Fido Payment Program agreement.</p><p>If there is a down payment, taxes payable on the down payment will be due at time of purchase. The remaining taxes will be financed as part of your Fido Payment Program agreement.</p><p>Taxes are charged on the full price of the device after any applicable device discounts are applied.</p></div></div></div><!-- faq 16 end --> <!-- faq 17 start --><div class="faq-container"><div class="faq-question"><h4>How does the Fido Payment Program appear on my bill?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer17" class="collapse"><div class="faq-answer"><p>For tips on understanding the Fido Payment Program on your bill, please visit <a href="https://www.fido.ca/fidopaymentbill">https://www.fido.ca/fidopaymentbill</a></p></div></div></div><!-- faq 17 end --> <!-- faq 18 start --><div class="faq-container"><div class="faq-question"><h4>How can I check my outstanding balance for a device or accessory with Fido Payment Program?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer18" class="collapse"><div class="faq-answer"><p>Go to the Phone tab of the <strong>My Account app</strong> or under the <strong>My Device</strong> section of My Account on fido.ca. You can also see it on your monthly bill in the section labelled &ldquo;Additional charges/credits after applicable taxes&rdquo;.</p><strong><strong> </strong></strong></div><strong><strong> </strong></strong></div><strong><strong> </strong></strong></div><p><strong><strong> <!-- faq 18 end --> <!-- faq 19 start --> </strong></strong></p><div class="faq-container"><strong><strong><div class="faq-question"><h4>Can I make additional payments towards my Fido Payment Program balance? If yes, how?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer19" class="collapse"><div class="faq-answer"><p>You can make additional lump-sum payments towards your outstanding Fido Payment Program balance anytime by contacting customer service.</p><p>If it is a partial payment, it will reduce your monthly payment amount, but not the number of months remaining on your term. If you are paying off your balance in full, you will no longer pay any Fido Payment Program charges.</p><p>Any additional payments you make will show up on your following bill.</p></div></div></strong></strong></div><p><strong><strong> <!-- faq 19 end --> <!-- faq 20 start --> </strong></strong></p><div class="faq-container"><strong><strong><div class="faq-question"><h4>What happens if I cancel my service before my Fido Payment Program&rsquo;s 24-month term is completed?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer20" class="collapse"><div class="faq-answer"><p>You will be charged your outstanding Fido Payment Program balance. The charge will be applied to your following bill.</p></div></div></strong></strong></div><p><strong><strong> <!-- faq 20 end --> <!-- faq 21 start --><div class="faq-container"><div class="faq-question"><h4>What activities will cancel my Fido Payment Program agreement?</h4><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer21" class="collapse"><div class="faq-answer"><p>Your Fido Payment Program Agreement will be cancelled, and the outstanding Fido Payment Program balance will be charged on your next bill, if you do any of the following:</p><ul><li>Cancel your Fido service (including for non-payment)</li><li>Transfer your wireless services to another Fido account or wireless service provider</li><li>Upgrade to a new phone with a new Fido Payment Program Agreement</li><li>Switch to a phone plan not eligible for the Fido Payment Program.</li></ul></div></div></div><!-- faq 21 end --></strong></strong></p><p>&nbsp;</p><p>&nbsp;</p> The Fido Payment Program lets you spread the cost of a new device over 24 monthly payments at 0% interest. Learn more about how to get a new phone affordably. device financing financing phone financing phone payments phone plans roaming_travel Mobile b_Support Mobile phone payments roaming_travel Support device financing financing phone financing phone payments phone plans customer_care device financing financing phone financing phone payments phone plans phone plans

    What you need to know about the new Fido Payment Program | Support | Fido

    The Fido Payment Program lets you spread the cost of a new device over 24 monthly payments at 0% interest. Learn more about how to get a new phone affordably.

  • regular 1563283128303 &lt;p&gt;Welcome to ASK&lt;strong&gt;JACK&lt;/strong&gt;, our virtual assistant. We&amp;rsquo;ll help you with any question that you may have about Fido products and services. Available 24/7, ASK&lt;strong&gt;JACK&lt;/strong&gt; is ready when you are!&lt;/p&gt;&lt;p&gt;To learn more about how ASK&lt;strong&gt;JACK&lt;/strong&gt; can help you, check out this video:&lt;/p&gt;&lt;p&gt;&lt;br /&gt;&lt;a class=&quot;support-iframe&quot; style=&quot;width: 60%;&quot; rel=&quot;https://www.youtube.com/embed/1yJzuSS4Vic&quot;&gt;&lt;/a&gt;&lt;/p&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How do I find ASKJACK?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer1&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;To chat with ASK&lt;strong&gt;JACK&lt;/strong&gt;:&lt;/p&gt;&lt;ol&gt;&lt;li&gt;Go to &lt;strong&gt;fido.ca/contactus&lt;/strong&gt;.&lt;/li&gt;&lt;li&gt;Look for the &amp;lsquo;Live Chat&amp;rsquo; button or the ASK&lt;strong&gt;JACK&lt;/strong&gt; icon.&lt;/li&gt;&lt;li&gt;Start your chat session!&lt;/li&gt;&lt;/ol&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How do I use ASKJACK?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer2&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Once you&amp;rsquo;ve started a chat session with ASK&lt;strong&gt;JACK&lt;/strong&gt;, you can simply enter your question or choose one of the available options.&lt;/p&gt;&lt;p&gt;If you need to restart your session at any time, you can also select &amp;lsquo;Start Over&amp;rsquo; from the 3-dot menu located on the bottom left hand side of your screen.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;How can ASKJACK help me?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer3&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;ASK&lt;strong&gt;JACK&lt;/strong&gt; can help you with general questions about Fido products and services. Here are some examples:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;View your Fido bill&lt;/li&gt;&lt;li&gt;View your usage&lt;/li&gt;&lt;li&gt;Set up your Voicemail&lt;/li&gt;&lt;li&gt;Make a payment&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;What if ASKJACK can&amp;rsquo;t answer my question?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer4&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;If ASK&lt;strong&gt;JACK&lt;/strong&gt; is unable to help, you&amp;rsquo;ll have the option to chat with a real human.&lt;/p&gt;&lt;p&gt;You can also ask to speak with a human agent at any time during your chat session with ASK&lt;strong&gt;JACK&lt;/strong&gt;, just type &amp;lsquo;Agent&amp;rsquo; or tap on the &amp;lsquo;Chat with an Agent button&amp;rsquo;.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;faq-container&quot;&gt;&lt;div class=&quot;faq-question&quot;&gt;&lt;h3&gt;Can I chat with ASKJACK in French?&lt;/h3&gt;&lt;span class=&quot;action&quot;&gt; &lt;em class=&quot;rui-icon-plus&quot;&gt;&lt;/em&gt; &lt;/span&gt;&lt;/div&gt;&lt;div id=&quot;answer5&quot; class=&quot;collapse&quot;&gt;&lt;div class=&quot;faq-answer&quot;&gt;&lt;p&gt;Absolutely! ASK&lt;strong&gt;JACK&lt;/strong&gt; is available in both French and English.&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt; ASKJACK FAQ 2019-07-16 09:21:41 EDT faqs Primary 10 Teamsite_Spark Support ASKJACK FAQ EN /consumer/content/ask-jack_EN TeamsiteArticles ASKJACK FAQ faqs Support 2019-10-04 15:34:21 EDT ASKJACK FAQ ShortDescription_P: Welcome to ASKJACK, our virtual assistant. We&rsquo;ll help you with any question that you may have about Fido products and services. Available 24/7, ASKJACK is ready when you are! Mobile Support Fido <p>Welcome to ASK<strong>JACK</strong>, our virtual assistant. We&rsquo;ll help you with any question that you may have about Fido products and services. Available 24/7, ASK<strong>JACK</strong> is ready when you are!</p><p>To learn more about how ASK<strong>JACK</strong> can help you, check out this video:</p><p><br /><a class="support-iframe" style="width: 60%;" rel="https://www.youtube.com/embed/1yJzuSS4Vic"></a></p><div class="faq-container"><div class="faq-question"><h3>How do I find ASKJACK?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>To chat with ASK<strong>JACK</strong>:</p><ol><li>Go to <strong>fido.ca/contactus</strong>.</li><li>Look for the &lsquo;Live Chat&rsquo; button or the ASK<strong>JACK</strong> icon.</li><li>Start your chat session!</li></ol></div></div></div><div class="faq-container"><div class="faq-question"><h3>How do I use ASKJACK?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer2" class="collapse"><div class="faq-answer"><p>Once you&rsquo;ve started a chat session with ASK<strong>JACK</strong>, you can simply enter your question or choose one of the available options.</p><p>If you need to restart your session at any time, you can also select &lsquo;Start Over&rsquo; from the 3-dot menu located on the bottom left hand side of your screen.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How can ASKJACK help me?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>ASK<strong>JACK</strong> can help you with general questions about Fido products and services. Here are some examples:</p><ul><li>View your Fido bill</li><li>View your usage</li><li>Set up your Voicemail</li><li>Make a payment</li></ul></div></div></div><div class="faq-container"><div class="faq-question"><h3>What if ASKJACK can&rsquo;t answer my question?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>If ASK<strong>JACK</strong> is unable to help, you&rsquo;ll have the option to chat with a real human.</p><p>You can also ask to speak with a human agent at any time during your chat session with ASK<strong>JACK</strong>, just type &lsquo;Agent&rsquo; or tap on the &lsquo;Chat with an Agent button&rsquo;.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>Can I chat with ASKJACK in French?</h3><span class="action"> <em class="rui-icon-plus"></em> </span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>Absolutely! ASK<strong>JACK</strong> is available in both French and English.</p></div></div></div> Welcome to ASKJACK, our virtual assistant. We&rsquo;ll help you with any question that you may have about Fido products and services. Available <endeca_term>24</endeca_term>/7, ASKJACK is ready when you are Welcome to ASKJACK, our virtual assistant. We&rsquo;ll help you with any question that you may have about Fido products and services. Available 24/7, ASKJACK is ready when you are! AB BC MB NB NL NS NT NU ON PE QC SK YT ASKJACK FAQ Support /consumer/content/ask-jack Support Mobile customer b_Support /consumer/content/ask-jack_EN regular Mobile Support ASKJACK FAQ /consumer/content/ask-jack_EN regular

    ASKJACK FAQ

    Welcome to ASKJACK, our virtual assistant. We’ll help you with any question that you may have about Fido products and services. Available 24/7, ASKJACK is ready when you are!