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Premium Device Protection

Broken screen? No problem

Fido’s got you protected if your phone gets damaged – you can get your first broken screen repaired at no extra cost! Just sign up for our device protection plan. See below

Worry-free protection for whatever life throws at your device

Accidents happen, but you can relax knowing you’ve got protection. Premium Device ProtectionTM is device protection at its best. We’ll even repair your first screen-break at absolutely no extra cost. All this, for just $11/month. Here’s what you get with Premium Device Protection:

Premium Device Protection for all devices

Our device protection plans will give you options if anything unexpected happens to your device. You can add standalone device protection to your account or choose our Device Protection + Value Pack plan to enjoy extra features and savings.

Premium Device
Protection

Includes:

  • First broken screen repaired for no extra cost as long as there’s no other damage to your device
  • Repair and replacement options2,3 for loss, theft,* accidental damage or out-of-warranty defects
  • Processing fees (per service request) of up to $100 for repairs and $200 for replacements, based on device tier4
  • Up to 2 fulfilled service requests in a 12-month period

Details:

  • Premium Device Protection picks up where your standard warranty leaves off and applies to the device in use on the enrolled mobile number at the time of the failure. You must sign up within 45 days of activating or upgrading your device.
  • Service requests must be submitted within 60 days of the failure date.
  • Get a replacement device as early as the next day or on the same day depending on availability (conditions and fees apply).
  • Flexible repair options include mailing your device in, walk-ins to designated repair shops and mobile technicians that come to you (where available).3
  • Replacement devices may be new or refurbished versions of the same model or a comparable one. Except in the case of loss/theft,* you must return your protected device to us once it is approved for replacement. If we do not receive it within 30 days, or if you return it with a locking feature enabled, you will be charged a non-returned equipment fee or locked device fee (as applicable) of up to $400.00.
  • You may receive up to 2 fulfilled service requests in any rolling 12 month period, beginning on the date of your first fulfilled service request.
  • We will protect the cost to replace the protected device up to a maximum of $1,600.00, inclusive of a $500 limit for protected accessories per service request, depending on the tier of your protected device.
  • Prepaid devices are not eligible.

$11/mo3

Premium Device
Protection + Value Pack

Includes all the benefits of the Device Protection plan, plus the following:

  • Premium Voicemail-to-Text/ iPhone Visual Voicemail5
  • Unlimited U.S. & international text messaging6
  • Preferred U.S. & international calling rate7
  • 35 Voice messages8
  • 2500 Call Forwarding minutes9
  • Unlimited U.S. & international text messaging6
  • Name Display

Details:

  • Premium Voicemail-to-Text, which allows you to get audio and text versions of your voicemails5
  • Premium U.S & international calling rates, so you can get a great rate on calls from Canada to 180 international destinations, starting from 2¢/minute7
  • Get a replacement device as early as the next day or on the same day depending on availability (conditions and fees apply).
  • Flexible repair options include mailing your device in, walk-ins to designated repair shops and mobile technicians that come to you (where available).3
  • Replacement devices may be new or refurbished versions of the same model or a comparable one. Except in the case of loss/theft,* you must return your protected device to us once it is approved for replacement. If we do not receive it within 30 days, or if you return it with a locking feature enabled, you will be charged a non-returned equipment fee or locked device fee (as applicable) of up to $400.00.
  • You may receive up to 2 fulfilled service requests in any rolling 12 month period, beginning on the date of your first fulfilled service request.
  • We will protect the cost to replace the protected device up to a maximum of $1,600.00, inclusive of a $500 limit for protected accessories per service request, depending on the tier of your protected device.
  • Prepaid devices are not eligible.

$13/mo3

Have Premium
Device Protection?

It takes just a few minutes to send a service request, and we send out replacement devices as soon as the next day.

  1. Submit a service request for your damaged device.
  2. Select your repair or replacement options.2,3
  3. Pay processing fees.
  4. Receive your repaired or replacement device.
Start a service request

AppleCare+ for apple products

Protection from defects and accidental damage for Apple devices only. Service provided by Apple.

APPLECARE+
MONTHLY FOR IPHONES AND IPADS

Includes:

  • Out-of-warranty/ Accidental Damage
  • One-stop service and support
  • Software support

AppleCare+ monthly for iPhones and iPads One Stop for Technical Support:

  • AppleCare+ provides one-stop service and support from Apple experts.
  • Most issues can be resolved in a single call (for Mac or Windows customers).
  • Express replacement service is available with mail in service.

Apple Hardware Coverage:

  • Provides repair or replacement coverage, including both parts and labour from Apple-authorized technicians.
  • Covers device, device battery, and included earphones and accessories.
  • Adds up to two incidents of accidental damage from handling, each subject to a service fee plus applicable tax ($39 for screen damage, or $129 for any other damage for iPhone) or $49 for iPad.

Software Support Included:

  • Issues with iPhone, iPad or Apple-branded iPhone applications.
  • Interconnectivity between iPhone/iPad and a Mac or PC.
  • Help using iOS and Cloud.
  • Connecting to wireless networks.

$10/mo.

APPLECARE+
FOR IPADS

2-years of Coverage Including:

  • Out-of-warranty/ Accidental Damage
  • One-stop service and support
  • Software support

Apple Care + for iPad One Stop for Technical Support:

  • AppleCare+ provides one-stop service and support from Apple experts.
  • Most issues can be resolved in a single call (for Mac or Windows customers).
  • Express replacement service is available with mail in service.

Apple Hardware Coverage:

  • Provides repair or replacement coverage, including both parts and labour, from Apple authorized technicians.
  • Covers device, device battery, and included earphones and accessories.
  • Adds up to two incidents of accidental damage from handling, each subject to a $49 service fee plus applicable tax.

Software Support Included:

  • Issues with iPad applications.
  • Interconnectivity between iPhone/iPad and a Mac or PC.
  • Help using iOS and Cloud.
  • Connecting to wireless networks.

$79 one-time-fee

Have Applecare+

Start your service request for any Apple products covered by AppleCare+.

Start a service request

± Offers subject to change without notice. Taxes extra. Full program terms and conditions available at fido.ca/servicerequest. Loss and theft protection is not provided in Québec. MB and SK offer a combined insurance for lost/stolen/damage and service contract plan for extended warranty. The insurance policy for Premium Device Protection is underwritten by AIG Insurance Company of Canada, who may be contacted at 120 Bremner Boulevard Suite 2200 Toronto, Ontario M5J 0A8. Consumers who elect the plan are contracting with AIG Insurance Company of Canada and not with Fido or any third party who offers the program. Fido, Brightstar Device Protection, Ltd., and third parties who offer the Premium Device Protection plan may receive compensation or other consideration for offering the plan. Within 30 days of requesting enrollment in the Premium Device Protection plan, consumers will be notified of their acceptance in the Plan. If accepted, protection is effective on the date the enrollment was requested. Fido prepaid not eligible. Fido prepaid not eligible.

  1. Device Protection applies only to the device in use on the enrolled mobile number at time of failure. Applicable fees are determined by device in use on your covered wireless number and may be adjusted to applicable rate if a different device is activated on your wireless number. Failures due to defects in material and workmanship during manufacturer’s warranty period are not protected; service requests during the manufacturer’s warranty period must be submitted through the Fido manufacturer warranty support programs. The Premium Device Protection plan is a month-to-month contract that continues until cancelled by you or Fido. Certain failures not protected, including: indirect damages; misuse or intentional acts; pre-existing failures; cosmetic damages that don’t affect function; damage caused by viruses or unauthorized programming. See full list in program terms and conditions available at fido.ca/servicerequest.
  2. Replacement devices may be new or refurbished versions of the same or a comparable model, at our discretion.
  3. Repair options available only if device is repairable, and depend on device type, location and damage. Available options will be provided at time of service request submission.
  4. The processing fee will be collected from you prior to fulfilling your approved service request.
  5. By subscribing, user accepts messages being processed outside of Canada. Not compatible with iPhone, BlackBerry or Android Visual Voicemail apps.
  6. Includes messages sent from Canada to email addresses or U.S. and international wireless numbers. Sent/received premium messages (alerts, messages related to content and promotions) and messages sent while roaming not included and charged at applicable rates.
  7. Your Value Pack gives you access to pay-per-use preferred calling rates, which are subject to change without notice. For current rates, please visit our International Long Distance Rates page. Plan applies to calls originating in Canada and terminating outside of Canada in the applicable countries. Rates differ for landline versus mobile terminated calls. Other calls charged at standard rates. Mobile Terminating calls are billed by the minutes. Airtime charges apply. Long distance charges are rounded up to the next full minute.
  8. Service includes up to 35 messages, up to 5 minutes in length per message that can be saved for up to 10 days.
  9. Local airtime minutes only. Each additional minute costs 10¢.