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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=4A44D7D1E0B629D72EFD7ECF9DE41B11] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1683244964] [True-Client-IP] = [54.158.208.189] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;151382389;18146852;2;151382389;18146852;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.158.208.189, 23.48.39.156] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.158.208.189, 23.48.39.156] content wireless-public-alerting-service on 4A44D7D1E0B629D72EFD7ECF9DE41B11 /default/main/internet/fido/WORKAREA/common en_US jd3ce1jq 2018-03-08 11:11:55 true site/support jd3ce1jq templatedata/site/support/data/mobile/wireless-public-alerting-service 1525899864 2018-05-09 17:04:52 /default/main/internet/fido/STAGING /default/main/internet/fido wireless-public-alerting-service 1525899733838 2018-05-09 17:04:52 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/wireless-public-alerting-service templatedata/site/support/data/mobile/wireless-public-alerting-service 1 true wireless-public-alerting-service ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile customer faqs 1520525409156 Alert Ready Emergency Message Service Learn about Canada’s new Alert Ready service, which sends alerts to wireless devices in the event of a threat-to-life emergency. Alert Ready Emergency Message Service | Fido Support <h2>What is Alert Ready?</h2> <p><a rel="noopener" href="https://alertready.ca/" target="_blank">Alert Ready</a> is a service designed to deliver critical and potentially life-saving emergency alert messages to Canadians. Read on to learn more.</p> <p>&nbsp;</p> <div class="faq-container"> <div class="faq-question"> <h3>When does Alert Ready become active?</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>April 2018</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How does Alert Ready work?</h3> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>All wireless service providers will have the capability to distribute emergency alerts directly to consumers&rsquo; WPA-compatible wireless devices using Cell Broadcast distribution.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What types of alerts will be sent?</h3> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>These messages will only be issued for threat-to-life situations.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How will wireless service providers be notified in the first place?</h3> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>In the event of such an emergency, a government issuer will deliver the alert to the National Alert Aggregation and Dissemination (NAAD) System, which will deliver it to wireless service providers, or broadcast companies.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Can I opt out of these alerts?</h3> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>No, you can&rsquo;t opt out of receiving threat-to-life emergency alerts via Alert Ready.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What devices are compatible with Alert Ready?</h3> </div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Current compatible devices (if they are purchased from Fido and the device software is kept up to date):</p> <ul> <li><strong>Google devices:</strong> Pixel, Pixel XL, Pixel 2, Pixel 2XL</li> <li><strong>LG:</strong> Q6, V30</li> <li><strong>Samsung:</strong> S7, S7 Edge, S8, S8+, Note 8, J3 Prime, S9, S9+</li> <li><strong>Sony:</strong> Xperia, X Performance</li> <li><strong>Huawei:</strong> P10, P10 Plus, P10 Lite, GR5</li> <li><strong>Apple:</strong> iPhone 5s/6/6s/6s+/7/7+/8/8+/X</li> <li><strong>LG:</strong> G6</li> </ul> <p>Don&rsquo;t see your device listed, but want to know if it&rsquo;s compatible? Please contact your device manufacturer.</p> <p><strong>To help ensure your WPA-capable device receives alerts, including future test alerts, use the checklist below:</strong></p> <ol> <li>Confirm that your device is on the list of compatible devices.</li> <li>Check if any updates are available for your device and please install.</li> <li>Ensure device is connected to the LTE network (e.g. LTE not disabled; not on airplane mode).</li> <li><strong>Android Devices:</strong>Confirm that the Cell/Mobile Broadcast service is turned on in device settings. For more info on how to do this, please reach out to your phone manufacturer.</li> <li>To receive audible alerts, confirm that the volume on your device is turned on (not on mute) and Do Not Disturb is turned off.</li> </ol> <p><strong>Please Note: these steps must be done prior to receiving test alerts/alerts, as you will not be able to receive them retroactively.</strong></p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Where can I find more information about this service?</h3> </div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>You can <a rel="noopener" href="https://alertready.ca/#faq" target="_blank">visit Alert Ready's website here</a>.</p> </div> </div> </div> Wireless Public Alerting Service threat Emergency Alerts Public Alerts Emergency Alert Ready Service de messages d’urgence En Alerte Renseignez-vous sur le nouveau service canadien En Alerte, qui envoie des alertes aux appareils sans fil en cas d’urgence présentant une menace pour la vie. Service de messages d’urgence En Alerte | Soutien Fido <h2>Qu&rsquo;est-ce que le service En Alerte?</h2> <p><a href="https://enalerte.ca/" target="_blank">En alerte</a> est un service qui a pour objectif de transmettre &agrave; la population canadienne des alertes importantes et susceptibles de sauver des vies. Poursuivez votre lecture pour en apprendre davantage.</p> <p>&nbsp;</p> <div class="faq-container"> <div class="faq-question"> <h3>Quand En Alerte sera-t-il mis en fonction?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>En avril 2018</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment En Alerte fonctionne-t-il?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Tous les fournisseurs de services sans-fil auront la capacit&eacute; de transmettre, par diffusion cellulaire, les alertes d&rsquo;urgence directement aux appareils mobiles des membres du public qui sont compatibles avec le service d&rsquo;alertes sans fil.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Quels types d&rsquo;alertes seront diffus&eacute;s?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Les alertes ne seront diffus&eacute;es que lorsqu&rsquo;un &eacute;v&eacute;nement pr&eacute;sente une menace pour la vie.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment les fournisseurs de services sans-fil seront-ils avis&eacute;s au d&eacute;part?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>En cas d&rsquo;urgence, un &eacute;metteur gouvernemental enverra l&rsquo;alerte au syst&egrave;me d&rsquo;agr&eacute;gation et de diss&eacute;mination national d&rsquo;alertes (ADNA), qui l&rsquo;acheminera aux fournisseurs de services sans-fil ou aux entreprises de radiodiffusion.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Peut-on refuser de recevoir ces alertes?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Non. Vous ne pouvez pas vous d&eacute;sinscrire de fa&ccedil;on &agrave; ne pas recevoir les messages d&rsquo;urgence d&rsquo;En Alerte.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Quels appareils sont compatibles avec En Alerte?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Appareils compatibles (s&rsquo;ils ont &eacute;t&eacute; achet&eacute;s aupr&egrave;s de Fido et que le logiciel de l&rsquo;appareil est tenu &agrave; jour) :</p> <ul> <li><strong>Google :</strong> Pixel, Pixel XL, Pixel 2, Pixel 2XL</li> <li><strong>LG :</strong> Q6, V30</li> <li><strong>Samsung :</strong> S7, S7 Edge, S8, S8+, Note 8, J3 Prime, S9, S9+</li> <li><strong>Sony :</strong> Xperia, X Performance</li> <li><strong>Huawei :</strong> P10, P10 Plus, P10 Lite, GR5</li> <li><strong>Apple :</strong> iPhone 5s, 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, X</li> <li><strong>LG :</strong> G6</li> </ul> <p>Votre appareil ne figure pas sur cette liste, mais vous voulez savoir s&rsquo;il est compatible? Veuillez communiquer avec le fabricant de l&rsquo;appareil.</p> <p><strong>Pour vous assurer que votre appareil compatible avec le service d&rsquo;alertes sans fil au public (SASFP) re&ccedil;oit des alertes, y compris les futures alertes d&rsquo;essai, suivez les &eacute;tapes ci-dessous :</strong></p> <ol> <li>Assurez-vous que votre appareil figure sur la liste des appareils compatibles.</li> <li>V&eacute;rifiez si des mises &agrave; jour sont disponibles pour votre appareil et installez-les.</li> <li>Assurez-vous que l&rsquo;appareil est connect&eacute; au r&eacute;seau LTE (p. ex. le r&eacute;seau LTE ne doit pas &ecirc;tre d&eacute;sactiv&eacute;; l&rsquo;appareil ne doit pas &ecirc;tre en mode avion, etc.).</li> <li><strong>Appareils Android :</strong> Confirmez que le service de diffusion cellulaire ou mobile est activ&eacute; dans les param&egrave;tres de l&rsquo;appareil. Veuillez communiquer avec le fabricant de votre t&eacute;l&eacute;phone pour obtenir de plus amples renseignements sur la fa&ccedil;on de proc&eacute;der.</li> <li>Pour recevoir des alertes sonores, assurez-vous que le volume de votre appareil est r&eacute;gl&eacute; (ce dernier ne doit pas &ecirc;tre en mode silencieux) et que le mode Ne pas d&eacute;ranger est d&eacute;sactiv&eacute;.</li> </ol> <p><strong>Remarque : Vous devez effectuer les &eacute;tapes susmentionn&eacute;es avant de recevoir des alertes d&rsquo;essai ou des alertes, car vous ne pourrez pas les recevoir r&eacute;troactivement.</strong></p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>O&ugrave; puis-je trouver plus de renseignements sur le service?</h3> <span class="action"><em class="rui-icon-plus"></em></span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Vous pouvez <a href="https://enalerte.ca/#faq" target="_blank">consulter le site web d&rsquo;En Alerte ici</a>.</p> </div> </div> </div> menace urgence avis publique En Alerte 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Alert Ready Emergency Message Service | Fido Support

What is Alert Ready?

Alert Ready is a service designed to deliver critical and potentially life-saving emergency alert messages to Canadians. Read on to learn more.

 

When does Alert Ready become active?

April 2018

How does Alert Ready work?

All wireless service providers will have the capability to distribute emergency alerts directly to consumers’ WPA-compatible wireless devices using Cell Broadcast distribution.

What types of alerts will be sent?

These messages will only be issued for threat-to-life situations.

How will wireless service providers be notified in the first place?

In the event of such an emergency, a government issuer will deliver the alert to the National Alert Aggregation and Dissemination (NAAD) System, which will deliver it to wireless service providers, or broadcast companies.

Can I opt out of these alerts?

No, you can’t opt out of receiving threat-to-life emergency alerts via Alert Ready.

What devices are compatible with Alert Ready?

Current compatible devices (if they are purchased from Fido and the device software is kept up to date):

  • Google devices: Pixel, Pixel XL, Pixel 2, Pixel 2XL
  • LG: Q6, V30
  • Samsung: S7, S7 Edge, S8, S8+, Note 8, J3 Prime, S9, S9+
  • Sony: Xperia, X Performance
  • Huawei: P10, P10 Plus, P10 Lite, GR5
  • Apple: iPhone 5s/6/6s/6s+/7/7+/8/8+/X
  • LG: G6

Don’t see your device listed, but want to know if it’s compatible? Please contact your device manufacturer.

To help ensure your WPA-capable device receives alerts, including future test alerts, use the checklist below:

  1. Confirm that your device is on the list of compatible devices.
  2. Check if any updates are available for your device and please install.
  3. Ensure device is connected to the LTE network (e.g. LTE not disabled; not on airplane mode).
  4. Android Devices:Confirm that the Cell/Mobile Broadcast service is turned on in device settings. For more info on how to do this, please reach out to your phone manufacturer.
  5. To receive audible alerts, confirm that the volume on your device is turned on (not on mute) and Do Not Disturb is turned off.

Please Note: these steps must be done prior to receiving test alerts/alerts, as you will not be able to receive them retroactively.

Where can I find more information about this service?

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