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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/vpn-faq] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.175.15] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;1501315683;366739002;7;-1151093806;415;5b63;2h01;3h597c4263;4h15dbfe3a] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=A47668256CF610EA55AAED253EBC46DC=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1930390724] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-61539150-1a6d74c] [X-Forwarded-For] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0x597c4263&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content vpn-faq on =3=srv=10=sn=A47668256CF610EA55AAED253EBC46DC=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US k33nuylv 2020-03-31 11:17:38 true site/support k33nuylv templatedata/site/support/data/Internet/Technical-Support/vpn-faq 1585669745 2020-03-31 15:35:44 /default/main/internet/fido/STAGING /default/main/internet/fido vpn-faq 1585683175900 2020-03-31 15:35:44 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/Internet/Technical-Support/vpn-faq templatedata/site/support/data/Internet/Technical-Support/vpn-faq 1 true vpn-faq ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management customer prepaid, regular customer_care faqs 1566932063732 VPN Troubleshooting | Fido See our FAQs to get help for some common VPN issues. VPN Troubleshooting FAQs <p>As many of us are now working from home using a Virtual Private Network (VPN) software, these FAQs can be helpful for troubleshooting some common issues.</p> <p>&nbsp;</p> <p><strong>What is VPN?</strong></p> <p>At a high level, once you&rsquo;ve launched and authenticated VPN software, you&rsquo;ve created an encrypted connection between your home and your workplace.</p> <p>&nbsp;</p> <p><strong>Why do I sometimes have performance/access issues when using VPN?</strong></p> <p>In most VPN configurations, internet requests from your computer no longer travel directly from your home to the website or service you&rsquo;re trying to access.</p> <p>Instead, requests go from your home to your workplace and then back out to the internet and get returned the same way. This can decrease the performance of basic internet browsing, and in some cases even prevent you from accessing websites or services based on network rules set by your workplace.</p> <p>&nbsp;</p> <p><strong>What should I do if I&rsquo;m having issues while using a VPN?</strong></p> <p>First, check to make sure no one else at home has launched a game download, or is uploading video to a platform like YouTube, or performing any other network-intensive task that may be taking over your connection. Consider asking others at home to wait until later to do these things.</p> <p>Next, try a computer or device in your home that&rsquo;s not using the VPN or turn the VPN off to see if your connectivity issue goes away.</p> <ul> <li> <strong>If other devices at home are working normally, or disabling the VPN resolves the issues</strong>, the issue is with your VPN. Contact your workplace&rsquo;s IT support team or VPN provider to see if there are any issues or restrictions on the service. </li> <li><strong>If the issue is occurring on all devices at home</strong>, contact our Home Internet Technical Support for help.</li> </ul> <p>&nbsp;</p> <p><strong>Are there basic things I should be aware of when using a VPN?</strong></p> <p>Your IT support team or VPN provider likely has a guide specific to their services, with recommended best practices. Generally though, it&rsquo;s a good idea to:</p> <ul> <li>Find out if you need to be connected to VPN to use the service you need to access, and only connect when necessary. A lot of common office collaboration tools &ndash; like Office 365 or Google Suite &ndash; don&rsquo;t need you to be connected to a VPN to use.</li> <li>Avoid streaming video while connected to VPN. This can be very demanding on the service, as delivering video increases the load on your company&rsquo;s connection. This can result in a connection that seems slower or non-responsive for you and those you work with. Stick to voice conferencing when possible.</li> </ul> VPN VPN not working VPN issues VPN help Dépannage RPV (VPN) | Fido Consultez notre FAQ pour obtenir de l’aide pour certains problèmes courants liés au réseau privé virtuel (RPV). FAQ sur le d&#233;pannage RPV (VPN) <p>Comme beaucoup d&rsquo;entre nous travaillent maintenant &agrave; domicile et utilisent un logiciel de r&eacute;seau priv&eacute; virtuel (RPV), aussi appel&eacute; VPN en anglais, cette FAQ peut &ecirc;tre utile pour r&eacute;soudre certains probl&egrave;mes courants.</p> <p>&nbsp;</p> <p><strong>Que signifie r&eacute;seau priv&eacute; virtuel (RPV)?</strong></p> <p>Simplement dit, lorsque vous lancez et authentifiez votre logiciel RPV, vous cr&eacute;ez une connexion chiffr&eacute;e entre votre domicile et votre lieu de travail.</p> <p>&nbsp;</p> <p><strong>Pourquoi ai-je parfois des probl&egrave;mes de performance ou d&rsquo;acc&egrave;s lorsque j&rsquo;utilise un r&eacute;seau priv&eacute; virtuel?</strong></p> <p>Dans la plupart des configurations de r&eacute;seau priv&eacute; virtuel, les demandes Internet provenant de votre ordinateur ne sont plus transmises directement de votre domicile vers le site ou le service auquel vous essayez d&rsquo;acc&eacute;der.</p> <p>Au lieu de cela, les demandes sont achemin&eacute;es de votre domicile &agrave; votre lieu de travail, puis sur Internet, et elles sont retourn&eacute;es de la m&ecirc;me fa&ccedil;on. Cela peut ralentir la navigation Internet de base, et dans certains cas, cela peut m&ecirc;me vous emp&ecirc;cher d&rsquo;acc&eacute;der &agrave; des sites ou &agrave; des services en fonction des r&egrave;gles de r&eacute;seau &eacute;tablies par votre lieu de travail.</p> <p>&nbsp;</p> <p><strong>Que dois-je faire si j&rsquo;&eacute;prouve des probl&egrave;mes lors de l&rsquo;utilisation d&rsquo;un r&eacute;seau priv&eacute; virtuel?</strong></p> <p>Tout d&rsquo;abord, assurez-vous que personne &agrave; la maison ne t&eacute;l&eacute;charge un jeu, ne t&eacute;l&eacute;verse une vid&eacute;o sur une plateforme comme YouTube ou n&rsquo;effectue une autre t&acirc;che exigeante pour le r&eacute;seau qui pourrait accaparer votre connexion. Pensez &agrave; demander aux autres utilisateurs d&rsquo;attendre &agrave; plus tard pour faire ces choses.</p> <p>Ensuite, essayez un ordinateur ou un appareil chez vous qui n&rsquo;est pas connect&eacute; au r&eacute;seau priv&eacute; virtuel ou fermez le r&eacute;seau priv&eacute; virtuel pour voir si votre probl&egrave;me de connectivit&eacute; dispara&icirc;t.</p> <ul> <li> <strong>Si les autres appareils de la maison fonctionnent correctement ou si la d&eacute;sactivation du r&eacute;seau priv&eacute; virtuel r&egrave;gle le probl&egrave;me</strong>, c&rsquo;est que le probl&egrave;me est li&eacute; &agrave; votre r&eacute;seau priv&eacute; virtuel. Communiquez avec l&rsquo;&eacute;quipe du soutien informatique de votre lieu de travail ou avec votre fournisseur de r&eacute;seau priv&eacute; virtuel pour savoir s&rsquo;il y a des probl&egrave;mes ou des restrictions concernant le service. </li> <li><strong>Si le probl&egrave;me se produit sur tous les appareils de la maison</strong>, communiquez avec notre Soutien technique, Internet r&eacute;sidentiel, pour obtenir de l&rsquo;aide.</li> </ul> <p>&nbsp;</p> <p><strong>Y a-t-il des choses essentielles &agrave; savoir lorsque j&rsquo;utilise un r&eacute;seau priv&eacute; virtuel (RPV, ou VPN en anglais)?</strong></p> <p>Votre service de soutien informatique ou votre fournisseur de RPV a probablement un guide sur les services qu&rsquo;il offre et qui contient les meilleures pratiques recommand&eacute;es, mais, de fa&ccedil;on g&eacute;n&eacute;rale :</p> <ul> <li>D&eacute;terminez si vous devez &ecirc;tre connect&eacute; au r&eacute;seau priv&eacute; virtuel pour utiliser le service auquel vous devez acc&eacute;der et connectez-vous uniquement au besoin. Il n&rsquo;est pas n&eacute;cessaire d&rsquo;&ecirc;tre connect&eacute; &agrave; un r&eacute;seau priv&eacute; virtuel pour utiliser un grand nombre d&rsquo;outils de collaboration de bureau couramment utilis&eacute;s, comme Office 365 ou G Suite.</li> <li>&Eacute;vitez de regarder des vid&eacute;os en continu lorsque vous &ecirc;tes connect&eacute; au r&eacute;seau priv&eacute; virtuel. La lecture en continu de vid&eacute;os d&eacute;grade tr&egrave;s souvent le service, car elle accro&icirc;t la charge exerc&eacute;e sur la connexion de votre entreprise. Elle peut &eacute;galement ralentir votre connexion et celles de vos coll&egrave;gues ou emp&ecirc;cher l&rsquo;ex&eacute;cution de vos commandes. Dans la mesure du possible, tenez-vous-en &agrave; la conf&eacute;rence vocale.</li> </ul> RVP RVP ne fonctionne pas problèmes de RVP aide relative au RV RPV,RPV ne fonctionne pas, problèmes RPV 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

VPN Troubleshooting FAQs

As many of us are now working from home using a Virtual Private Network (VPN) software, these FAQs can be helpful for troubleshooting some common issues.

 

What is VPN?

At a high level, once you’ve launched and authenticated VPN software, you’ve created an encrypted connection between your home and your workplace.

 

Why do I sometimes have performance/access issues when using VPN?

In most VPN configurations, internet requests from your computer no longer travel directly from your home to the website or service you’re trying to access.

Instead, requests go from your home to your workplace and then back out to the internet and get returned the same way. This can decrease the performance of basic internet browsing, and in some cases even prevent you from accessing websites or services based on network rules set by your workplace.

 

What should I do if I’m having issues while using a VPN?

First, check to make sure no one else at home has launched a game download, or is uploading video to a platform like YouTube, or performing any other network-intensive task that may be taking over your connection. Consider asking others at home to wait until later to do these things.

Next, try a computer or device in your home that’s not using the VPN or turn the VPN off to see if your connectivity issue goes away.

  • If other devices at home are working normally, or disabling the VPN resolves the issues, the issue is with your VPN. Contact your workplace’s IT support team or VPN provider to see if there are any issues or restrictions on the service.
  • If the issue is occurring on all devices at home, contact our Home Internet Technical Support for help.

 

Are there basic things I should be aware of when using a VPN?

Your IT support team or VPN provider likely has a guide specific to their services, with recommended best practices. Generally though, it’s a good idea to:

  • Find out if you need to be connected to VPN to use the service you need to access, and only connect when necessary. A lot of common office collaboration tools – like Office 365 or Google Suite – don’t need you to be connected to a VPN to use.
  • Avoid streaming video while connected to VPN. This can be very demanding on the service, as delivering video increases the load on your company’s connection. This can result in a connection that seems slower or non-responsive for you and those you work with. Stick to voice conferencing when possible.