fido/content on false false [Cookie] = [dtCookie==3=srv=16=sn=1E5577E5D8D283A1E00A9F10E9DF8EC1=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/top-ups-faq?setLanguage=en] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [-1029448738] [True-Client-IP] = [34.237.51.159] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;606189833;3351602;7;-1151093806;446] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [34.237.51.159, 23.198.10.95] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [34.237.51.159, 23.198.10.95] [X-dynaTrace-RequestState] = [agentId=0x2421b909&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content top-ups-faq en /nac/#/choose-phone /nac/#/choose-plan?type=byod promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=16=sn=1E5577E5D8D283A1E00A9F10E9DF8EC1=perc=100000=ol=0=mul=1 en

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
More

We noticed that you're not using the latest version of your browser.

You'll still be able to use our site, but it might not work or look the way it's supposed to. We recommend upgrading your browser.

Exit
Less

If you're unable to download the latest version of Internet Explorer, please ensure you have compatibility view turned off.

How to disable compatibility view

  1. Open Internet Explorer.
  2. Click on the Tools menu (you may have to press Alt to bring up the menu).
  3. If the Compatibility View box is checked, click to remove checkmark.
  4. Click Tools again.
  5. Select Compatibility View Settings.
    • Make sure "rogers.com" is not listed under "Websites you've added to Compatibility View."
  6. Close and reopen Internet Explorer.
  7. Go to rogers.com.

Support

com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie==3=srv=16=sn=1E5577E5D8D283A1E00A9F10E9DF8EC1=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/top-ups-faq?setLanguage=en] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [-1029448738] [True-Client-IP] = [34.237.51.159] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;606189833;3351602;7;-1151093806;446] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [34.237.51.159, 23.198.10.95] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [34.237.51.159, 23.198.10.95] [X-dynaTrace-RequestState] = [agentId=0x2421b909&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content top-ups-faq en on =3=srv=16=sn=1E5577E5D8D283A1E00A9F10E9DF8EC1=perc=100000=ol=0=mul=1 en /default/main/internet/fido/WORKAREA/common en_US j6ho4rl0 2017-08-24 18:33:12 true site/support j6ho4rl0 templatedata/site/support/data/mobile/top-ups-faq 1550667676 2019-02-20 08:01:47 /default/main/internet/fido/STAGING /default/main/internet/fido top-ups-faq 1526414637265 2019-02-20 08:01:47 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/top-ups-faq templatedata/site/support/data/mobile/top-ups-faq 1 true top-ups-faq ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile ChangesPlanUsage customer regular customer_care faqs 1466098028379 Monthly Data Add-on FAQs | Fido Find out why you may want to add a Monthly Data Add-on to your mobile plan, how many you can buy, and more with these FAQs. Monthly Data Add-on FAQs | Fido <h3>Monthly Data Add-on</h3> <div class="faq-container"> <div class="faq-question"> <h3>What is a Monthly Data Add-on?</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>A Monthly Data Add-on offers you the flexibility to add more data anytime, without having to change your plan or term. It&rsquo;s a great way to easily manage your changing data needs and also limit pay-per-use data overage charges. A Monthly Data Add-on can be added before, or even after, you go into overage by texting <strong>DATA</strong> to <strong>222</strong> and selecting an option. The Monthly Data Add-on will be added to your account immediately, and will stay on your account every month until you wish to cancel it. You can cancel a Monthly Data Add-on anytime when you no longer need it.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Why did I receive a text with invitation to add more data?</h3> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>This notification is sent when you have used 90% of your data and again when you have used 100% of your data. When you receive these notifications, you may want to add a Monthly Data Add-on to avoid incurring pay-per-use overage charges. You&rsquo;ll also receive a similar notification when you have used 70% of a purchased Monthly Data Add-on.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Why purchase a Monthly Data Add-on instead of paying for pay-per-use data?</h3> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>A Monthly Data Add-on can help you stay in control of your data and prevent pay-per-use data overage charges. You can also add more data in your current bill cycle for a set price.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Should I buy a Monthly Data Add-on or change my monthly plan?</h3> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>A Monthly Data Add-on offers you the convenience of adding more data without having to change your plan and it can be added in your current bill cycle. You can purchase and cancel a Monthly Data Add-on anytime right from your mobile device and it&rsquo;s a great way to limit overage charges and manage your changing data needs. If you think you&rsquo;ll need more data long term, the best option is to look into changing your plan to one that better suits your data needs.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Can I buy a Monthly Data Add-on once I am in overage?</h3> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Yes, you can purchase a Monthly Data Add-on anytime, even after you have gone into overage. However, keep in mind that any data overage charges incurred before purchasing this add-on will remain on your account, so it is best to purchase the add-on before you go into overage. We will also send you a notification when you have reached 90% and 100% of your data limit so you can purchase more data before going over.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How many Monthly Data Add-ons can I purchase?</h3> </div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>You can have up to 10 Monthly Data Add-ons per line at any given time. However if you are approaching this limit, we probably have a plan that better suits your needs, so please contact us to discuss your options.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How do I cancel a Monthly Data Add-on?</h3> </div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>You can cancel your Monthly Data Add-on anytime by texting <strong>CANCEL</strong> to <strong>222</strong></p> </div> </div> </div> Data Top-Ups Data Usage Overage Data overage FAQ sur l’option mensuelle Données en extra | Fido Dans cette FAQ, découvrez pourquoi l’ajout d’une option mensuelle Données en extra pourrait vous intéresser, combien vous pouvez en acheter, etc. FAQ sur l’option mensuelle Données en extra | Fido <h3>Option menuelle Donn&eacute;es en extra</h3> <div class="faq-container"> <div class="faq-question"> <h3>Qu'est-ce qu'une option mensuelle Donn&eacute;es en extra?</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>L&rsquo;option mensuelle Donn&eacute;es en extra est une solution souple qui vous permet d&rsquo;ajouter des donn&eacute;es &agrave; votre forfait en tout temps, sans changer de forfait ni de dur&eacute;e d&rsquo;abonnement. C&rsquo;est un excellent moyen de g&eacute;rer les changements de vos besoins en donn&eacute;es tout en limitant les frais d&rsquo;utilisation exc&eacute;dentaire de donn&eacute;es. Vous pouvez ajouter une option mensuelle Donn&eacute;es en extra &agrave; votre compte avant de d&eacute;passer votre limite d&rsquo;utilisation, ou m&ecirc;me apr&egrave;s, en textant <strong>DONNEES</strong> au <strong>222</strong>, puis en s&eacute;lectionnant une option. L&rsquo;option mensuelle Donn&eacute;es en extra sera ajout&eacute;e &agrave; votre compte imm&eacute;diatement et restera inscrite &agrave; votre compte tous les mois par la suite, jusqu&rsquo;&agrave; ce que vous d&eacute;cidiez de l&rsquo;annuler. Vous pouvez annuler une option mensuelle Donn&eacute;es en extra en tout temps, d&egrave;s que vous n&rsquo;en avez plus besoin.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Pourquoi ai-je re&ccedil;u un texto m'invitant &agrave; ajouter des donn&eacute;es &agrave; mon compte?</h3> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>On envoie cet avis lorsque vous avez utilis&eacute; 90 % de vos donn&eacute;es, et de nouveau lorsque vous les avez toutes utilis&eacute;es. Au moment o&ugrave; vous recevez ces avis, vous avez la possibilit&eacute; d&rsquo;ajouter une option mensuelle Donn&eacute;es en extra &agrave; votre compte pour &eacute;viter les frais d&rsquo;utilisation exc&eacute;dentaire de donn&eacute;es. Vous recevrez aussi un avis similaire lorsque vous aurez utilis&eacute; 70 % d&rsquo;une option mensuelle Donn&eacute;es en extra que vous avez achet&eacute;e.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Pourquoi acheter une option mensuelle Donn&eacute;es en extra au lieu de payer pour les donn&eacute;es &agrave; l'utilisation?</h3> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Une option mensuelle Donn&eacute;es en extra peut vous aider &agrave; garder le contr&ocirc;le de vos donn&eacute;es et &agrave; &eacute;viter les frais d&rsquo;utilisation exc&eacute;dentaire de donn&eacute;es. Elle vous permet aussi de profiter de plus de donn&eacute;es pendant le cycle de facturation en cours, &agrave; un tarif fixe.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Devrais-je acheter une option mensuelle Donn&eacute;es en extra ou changer de forfait?</h3> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>L&rsquo;option mensuelle Donn&eacute;es en extra est une solution pratique vous offrant plus de donn&eacute;es sans avoir &agrave; changer de forfait. Vous pouvez en profiter pendant le cycle de facturation en cours. Vous pouvez acheter et annuler une option mensuelle Donn&eacute;es en extra en tout temps directement depuis votre appareil mobile. C&rsquo;est id&eacute;al pour limiter les frais d&rsquo;utilisation exc&eacute;dentaire et g&eacute;rer vos besoins de donn&eacute;es en &eacute;volution. Si vous croyez avoir besoin de plus de donn&eacute;es &agrave; long terme, la meilleure option est de passer &agrave; un forfait mieux adapt&eacute; &agrave; vos besoins en donn&eacute;es.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je acheter une optionn mensuelle de Donn&eacute;es en extra apr&egrave;s avoir d&eacute;pass&eacute; ma limite d'utilisation?</h3> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Oui. Vous pouvez acheter une option mensuelle Donn&eacute;es en extra en tout temps, m&ecirc;me apr&egrave;s avoir d&eacute;pass&eacute; votre limite d&rsquo;utilisation de donn&eacute;es. Par contre, n&rsquo;oubliez pas que vous devrez quand m&ecirc;me payer tous les frais d&rsquo;utilisation exc&eacute;dentaire qui ont d&eacute;j&agrave; &eacute;t&eacute; port&eacute;s &agrave; votre compte. Il est donc plus judicieux d&rsquo;acheter l&rsquo;option avant de d&eacute;passer votre limite. On vous enverra aussi un avis quand vous aurez atteint 90 % et 100 % de votre limite de donn&eacute;es pour vous permettre d&rsquo;acheter plus de donn&eacute;es avant de la d&eacute;passer.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Combien d'options mensuelles Donn&eacute;es en extra puis-je acheter?</h3> </div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Vous pouvez avoir jusqu&rsquo;&agrave; 10 options mensuelles Donn&eacute;es en extra &agrave; la fois par ligne. Par contre, si vous vous approchez de cette limite, c&rsquo;est qu&rsquo;on a probablement un forfait qui r&eacute;pond mieux &agrave; vos besoins. N&rsquo;h&eacute;sitez pas &agrave; <a href="https://www.fido.ca/contacteznous">nous contacter</a> pour en discuter.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je annuler une option mensuelle de Donn&eacute;es en extra?</h3> </div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Vous pouvez annuler votre option mensuelle Donn&eacute;es en extra en textant <strong>ANNULER</strong> par texto au <strong>222</strong></p> </div> </div> </div> Données en extra données utilisation limite d’utilisation 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Monthly Data Add-on FAQs | Fido

Monthly Data Add-on

What is a Monthly Data Add-on?

A Monthly Data Add-on offers you the flexibility to add more data anytime, without having to change your plan or term. It’s a great way to easily manage your changing data needs and also limit pay-per-use data overage charges. A Monthly Data Add-on can be added before, or even after, you go into overage by texting DATA to 222 and selecting an option. The Monthly Data Add-on will be added to your account immediately, and will stay on your account every month until you wish to cancel it. You can cancel a Monthly Data Add-on anytime when you no longer need it.

Why did I receive a text with invitation to add more data?

This notification is sent when you have used 90% of your data and again when you have used 100% of your data. When you receive these notifications, you may want to add a Monthly Data Add-on to avoid incurring pay-per-use overage charges. You’ll also receive a similar notification when you have used 70% of a purchased Monthly Data Add-on.

Why purchase a Monthly Data Add-on instead of paying for pay-per-use data?

A Monthly Data Add-on can help you stay in control of your data and prevent pay-per-use data overage charges. You can also add more data in your current bill cycle for a set price.

Should I buy a Monthly Data Add-on or change my monthly plan?

A Monthly Data Add-on offers you the convenience of adding more data without having to change your plan and it can be added in your current bill cycle. You can purchase and cancel a Monthly Data Add-on anytime right from your mobile device and it’s a great way to limit overage charges and manage your changing data needs. If you think you’ll need more data long term, the best option is to look into changing your plan to one that better suits your data needs.

Can I buy a Monthly Data Add-on once I am in overage?

Yes, you can purchase a Monthly Data Add-on anytime, even after you have gone into overage. However, keep in mind that any data overage charges incurred before purchasing this add-on will remain on your account, so it is best to purchase the add-on before you go into overage. We will also send you a notification when you have reached 90% and 100% of your data limit so you can purchase more data before going over.

How many Monthly Data Add-ons can I purchase?

You can have up to 10 Monthly Data Add-ons per line at any given time. However if you are approaching this limit, we probably have a plan that better suits your needs, so please contact us to discuss your options.

How do I cancel a Monthly Data Add-on?

You can cancel your Monthly Data Add-on anytime by texting CANCEL to 222