fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/service-request] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.175.15] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;-1035449964;447155543;7;-1151093806;308;b84d;2h01;3hc2484994;4h1aa70d57] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=F933614FE77E04E876E04066BA8B50BD=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [812583381] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-615398d2-1e90b97] [X-Forwarded-For] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0xc2484994&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content service-request /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=14=sn=F933614FE77E04E876E04066BA8B50BD=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/service-request] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.235.175.15] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;-1035449964;447155543;7;-1151093806;308;b84d;2h01;3hc2484994;4h1aa70d57] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=F933614FE77E04E876E04066BA8B50BD=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [812583381] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [40b3c064-615398d2-1e90b97] [X-Forwarded-For] = [3.235.175.15, 184.28.36.71] [X-dynaTrace-RequestState] = [agentId=0xc2484994&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content service-request on =3=srv=14=sn=F933614FE77E04E876E04066BA8B50BD=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US kjas0l2g 2021-05-04 17:30:56 true site/support kjas0l2g templatedata/site/support/data/billing-account/service-request 1620758156 2021-05-12 15:21:36 /default/main/internet/fido/STAGING /default/main/internet/fido service-request 1620758186854 2021-05-12 15:21:36 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/service-request templatedata/site/support/data/billing-account/service-request 1 true service-request ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management customer faqs 1620163497043 How to Submit a Service Request for Premium Device Protection - Fido A Premium Device Protection plan from Fido protects your device in the event of damage or malfunctions. Here’s how to submit a service request for your device. How to Submit a Premium Device Protection Service Request <p>Accidents happen! But with a Premium Device Protection plan from Fido, you get peace of mind since your device is protected in the event of accidental damage, out-of-warranty malfunctions, or loss/theft. Plus, we can get repairs done as soon as the same day, or offer replacements for lost or stolen devices as soon as the next day.*</p> <p>Submitting a service request for your device is easy. Here&rsquo;s how:</p> <p style="font-size: 14px;">* Loss/theft protection not available in Quebec.</p> <ul style="list-style: none"> <li>1. Visit <a href="https://www.brightstarprotect.com/fido/">https://www.brightstarprotect.com/fido</a> log in using your Fido My Acount info, then go to the Device Protection tab</li> <li>2. Tell us what happened to your device.</li> <li>3. Select from the service request options presented to you.</li> <li>4. Pay any applicable processing fees.</li> <li>5. Get your device repaired or replaced.</li> <li>6. Enjoy your repaired or replacement device!</li> </ul> <p>If your service request is completed by 7 p.m ET, Monday-Friday, you can get your device delivered to you by the next business day.</p> <p>Saturday delivery is available for an added cost.</p> <p>For an additional fee, depending on your location and the availability of your device, you may also be able to choose a replacement device the same day your service request is completed.</p> <p>Need help? Get started right now!</p> <p><a title="Submit request | Submit an online service request to Fido" href="https://www.brightstarprotect.com/fido/">Submit request | Submit an online service request to Fido</a></p> <p><a href="tel: 1-866-327-3399">1-866-327-3399</a> | Call <a href="tel: 1-866-327-3399">1-866-327-3399</a></p> Demande de service – Protection supérieure de l’appareil | Fido La Protection supérieure de l’appareil de Fido protège votre appareil en cas de dommages ou de défectuosités. Voici comment soumettre une demande de service. Soumettre une demande de service dans le cadre du programme Protection supérieure de l’appareil <p>Les accidents, &ccedil;a arrive! Toutefois, avec le programme Protection sup&eacute;rieure de l&rsquo;appareil de Fido, vous avez l&rsquo;esprit tranquille, car votre appareil est prot&eacute;g&eacute; en cas de dommages accidentels, de perte, de vol ou de d&eacute;fectuosit&eacute;s non couvertes par la garantie. De plus, on peut faire r&eacute;parer votre appareil le jour m&ecirc;me ou vous offrir un remplacement pour les appareils perdus ou vol&eacute;s d&egrave;s le lendemain*.</p> <p>Soumettre une demande de service pour votre appareil est facile. Voici comment :</p> <p style="font-size: 14px;">* La protection contre la perte et le vol n&rsquo;est pas offerte au Qu&eacute;bec</p> <ul style="list-style: none"> <li>1. Rendez-vous &agrave; <a href="https://www.brightstarprotect.com/fido/fr-CA/">https://www.brightstarprotect.com/fido</a>, ouvrez une session &agrave; l&rsquo;aide de vos authentifiants Mon Compte de Fido, puis allez &agrave; l&rsquo;onglet Protection de l&rsquo;appareil. Vous pouvez &eacute;galement nous appeler au 1 866 327 3399.</li> <li>2. Expliquez-nous ce qui est arriv&eacute; &agrave; votre appareil.</li> <li>3. Faites votre choix parmi les options de demande de service qui vous sont pr&eacute;sent&eacute;es.</li> <li>4. Payez les frais de traitement applicables.</li> <li>5. Faites r&eacute;parer ou remplacer votre appareil.</li> <li>6. Profitez de votre appareil r&eacute;par&eacute; ou d&rsquo;un appareil de remplacement!</li> </ul> <p>Si votre demande de service est trait&eacute;e au plus tard &agrave; 19 h (HE), du lundi au vendredi, vous pourrez recevoir votre appareil d&rsquo;ici le jour ouvrable suivant.</p> <p>Des frais suppl&eacute;mentaires s&rsquo;appliquent aux livraisons le samedi.</p> <p>Moyennant des frais suppl&eacute;mentaires, selon votre emplacement et la disponibilit&eacute; de votre appareil, vous pourriez &eacute;galement &ecirc;tre en mesure de choisir un appareil de remplacement le jour o&ugrave; votre demande de service est trait&eacute;e.</p> <p>Besoin d&rsquo;aide? Commencez d&egrave;s maintenant!</p> <p><a title="Soumettre une demande | Soumettre une demande de service en ligne &agrave; Fido" href="https://www.brightstarprotect.com/fido/">Soumettre une demande | Soumettre une demande de service en ligne &agrave; Fido</a></p> <p><a href="tel: 1-866-327-3399">1-866-327-3399</a> | Composez le <a href="tel: 1-866-327-3399">1-866-327-3399</a></p> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How to Submit a Premium Device Protection Service Request

Accidents happen! But with a Premium Device Protection plan from Fido, you get peace of mind since your device is protected in the event of accidental damage, out-of-warranty malfunctions, or loss/theft. Plus, we can get repairs done as soon as the same day, or offer replacements for lost or stolen devices as soon as the next day.*

Submitting a service request for your device is easy. Here’s how:

* Loss/theft protection not available in Quebec.

  • 1. Visit https://www.brightstarprotect.com/fido log in using your Fido My Acount info, then go to the Device Protection tab
  • 2. Tell us what happened to your device.
  • 3. Select from the service request options presented to you.
  • 4. Pay any applicable processing fees.
  • 5. Get your device repaired or replaced.
  • 6. Enjoy your repaired or replacement device!

If your service request is completed by 7 p.m ET, Monday-Friday, you can get your device delivered to you by the next business day.

Saturday delivery is available for an added cost.

For an additional fee, depending on your location and the availability of your device, you may also be able to choose a replacement device the same day your service request is completed.

Need help? Get started right now!

Submit request | Submit an online service request to Fido

1-866-327-3399 | Call 1-866-327-3399