Fido Visa Prepaid Card FAQs

To find out which devices are eligible for the Fido_TM Visa* Prepaid Card, look for phones with a gold or teal ribbon on our phones and devices page.

Head’s up! To qualify for a prepaid card, you will need to activate an eligible device on an eligible plan.

After you purchase an eligible phone, you’ll receive your prepaid card in the mail within 30 business days.

The bonus value loaded onto your prepaid card will vary according to which eligible phone you select. 

If you made your purchase in-store, you’ll receive an informative take-away card with important details about your prepaid card, including its value.

Getting started is easy. To activate your card:

1. Go to myprepaidcenter.com.
2. Enter your prepaid card’s 16-digit card number, its expiration date and the 3-digit security code on the back of the card.
3. Follow the on-screen instructions to create your user profile.

Bear in mind, you’ll also receive step-by-step activation instructions with your card.

Yes. The card will expire at midnight ET on the last day of the month shown on the front of the card, 12 months after its issue date.

Please contact My Prepaid Center customer support by calling 1-877-610-1075. Dialling from outside North America? Reach My Prepaid Center customer support at +1-801-214-8892.

We’re sorry to hear that. Reach out to a Fido agent at 1-888-481-3436; we’ll send a request to look into your card’s status.

Your Fido Visa Prepaid Card can be used everywhere Visa cards are accepted, except at fuel pumps and ATMs.

Here are some of the more common reasons for a card being declined.

1. Card was swiped for more than the card balance.
2. Card was used at a fuel pump or ATM.
3. Card was not activated before use.
4. Card was swiped as debit without creating a PIN.

Still having difficulties with your card? For assistance, please contact My Prepaid Center customer support by calling 1-877-610-1075. Dialling from outside North America? Reach My Prepaid Center customer support at +1-801-214-8892.

Nope. It’s a prepaid reward card. Using it will not affect your credit rating.

Your Fido Visa Prepaid Card has some great features. For instance, your card will give you 5% back on purchases made at select merchants in Canada.

To learn more about your card, visit myprepaidcenter.com.

Prepaid cards are issued in connection with a promotion program. Prepaid card is issued by Peoples Trust Company pursuant to a license by Visa Int. *Trademark of Visa Int., used under license. No cash access or recurring payments. Card valid for up to 12 months; unused funds will be forfeited at midnight EST the last day of the month of the valid thru date. Card terms and conditions apply, see myprepaidcenter.com.