fido/content on false false [Cookie] = [dtCookie==3=srv=16=sn=11539E078DC0D705E0D074AEE2BA16BD=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/phone-loan] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [1174483475] [True-Client-IP] = [3.94.202.6] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;345306176;10773575;7;-1151093806;474] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [3.94.202.6, 184.51.101.182] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [3.94.202.6, 184.51.101.182] [X-dynaTrace-RequestState] = [agentId=0x1494f440&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content phone-loan /nac/#/choose-phone /nac/#/choose-plan promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=16=sn=11539E078DC0D705E0D074AEE2BA16BD=perc=100000=ol=0=mul=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie==3=srv=16=sn=11539E078DC0D705E0D074AEE2BA16BD=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/phone-loan] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [1174483475] [True-Client-IP] = [3.94.202.6] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;345306176;10773575;7;-1151093806;474] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [3.94.202.6, 184.51.101.182] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [3.94.202.6, 184.51.101.182] [X-dynaTrace-RequestState] = [agentId=0x1494f440&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content phone-loan on =3=srv=16=sn=11539E078DC0D705E0D074AEE2BA16BD=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rlr 2017-08-24 18:33:07 true site/support j6ho4rlr templatedata/site/support/data/mobile/phone-loan 1531235488 2018-07-10 11:11:55 /default/main/internet/fido/STAGING /default/main/internet/fido phone-loan 1529591173146 2018-07-10 11:11:55 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/phone-loan templatedata/site/support/data/mobile/phone-loan 1 true phone-loan ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile ChangesPlanUsage faqs HardwareDeliveryManagement 838 My phone needs to be repaired | Fido Support If your phone is defective within 365 days from the date of purchase, Fido can send it for repair for you. If you need, we offer the convenience of a loaner phone service while yours is in for repairs. Loaning a phone while getting repaired <p>If your phone is defective within 365 days from the date of purchase, Fido can send it for repair for you. If you need, we offer the convenience of a loaner phone service while yours is in for repairs.</p> <div class="gray-bg"> <h3>Things to Know</h3> <ul> <li>Repairs usually take 10 business days</li> <li>During the repair, you are still responsible for all monthly charges</li> <li>All information stored on your phone will be erased during the repair</li> <li>If your phone is damaged or past the 365 days warranty, you can send it for repair estimation</li> <li>If you use our loaner phone service with your current SIM card, you will carry the same phone number and services.</li> </ul> </div> <div class="faq-container"> <div class="faq-question"> <h3>How do I get my phone repaired?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Visit one of our participating <a href="/store">Fido stores</a>.</p> <ul> <li>You will need your original proof of purchase. <ul> <li>Purchases made in a Fido store: Cash receipt</li> <li>Purchases made over the phone (FidoDirect, Customer Service) or on fido.ca: Warranty letter included with your original package.</li> </ul> </li> <li>The store representative will complete a <a href="/web/content/phonewarranty/devicetuneup">diagnosis</a> ; if deemed defective, the device will be sent for repair.</li> </ul> <ul> <li><span class="font-normal">Before you send your phone for repair:</span> <ul> <li>Back up all data that you want to keep because it will be erased during the repair.</li> <li>To protect your personal information even better.</li> <li>Refer to the <a href="/consumer/content/phone-loan">user guides</a> for instructions.</li> <li>For iPhones: Turn off Find My iPhone</li> </ul> </li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How to get a loaner phone?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Once your phone is sent for repair, you can ask for a loaner phone to the representative at the store.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How much does it cost?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>A $75 (non-taxable) security deposit is required. This deposit will be refunded in full when you return the loaner phone in good condition.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Out-of-warranty or damaged phone</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <ul> <li>Even though your phone is not covered by the manufacturer&rsquo;s warranty, you can send it for repair estimation.</li> <li>An estimate fee applies. If you choose to proceed with the repairs, the estimate fee will be waived and only the repair charges will apply.</li> <li>Unintentional &amp; accidental damages void the manufacturer's warranty.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Once your phone has been repaired</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <ul> <li>We&rsquo;ll either call or send you a text message once it is received in store for you to come and pick it up.</li> <li>If you borrowed a loaner phone, be sure to return it to the store within 14 days from the date of notice to avoid incurring any late charges.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What type of phone will I get?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Depending on your current phone and the availability of stock in store, you will receive a loaner device to best suit your needs.</p> </div> </div> </div> <div> <p>&nbsp;</p> </div> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>See full details</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>The following terms and conditions (&ldquo;<strong>Terms</strong>&rdquo;) govern your use of wireless telecommunications equipment and accessories loaned to you by Fido Solutions (&ldquo;Fido&rdquo;).</p> <p>Subject to these Terms, Fido will loan certain wireless telecommunications equipment and accessories, as listed on the Fido Repair Request (&ldquo;<strong>Loaned Equipment</strong>&rdquo;), to you for the time required to carry out the Repair on your own wireless telecommunication equipment (&ldquo;<strong>Device</strong>&rdquo;).</p> <p>You acknowledge and agree that: any information or programming stored or inputted by you in the Device is not secure and will be erased during the repair process; SIM cards and SD cards are not secure and will be discarded during the repair process; neither Fido nor its authorized dealers/agents shall be responsible for a Device not claimed within 90 days from the date of Repair, and after such time, Fido or its authorized dealer/agent may deal with such Device in its sole discretion.</p> <p>You agree: to use, protect and safeguard the Loaned Equipment with care and not to tamper, alter or repair the Loaned Equipment; that in the event of any malfunction, accident or damage to the Loaned Equipment, to immediately return the Loaned Equipment to Fido or its authorized dealer/agent.</p> <p>You further acknowledge and agree that: a $50 deposit may be required while you are using the Loaned Equipment; Deposit tender is to be chosen at discretion of Fido or its authorized dealer/agent; in the event of loss, theft, destruction, damage of the Loaned Equipment or failure to return the Loaned Equipment, you shall forfeit the deposit; Fido has the right to keep the $50 deposit if you fail to return the Loaned Equipment within 14 calendar days from the date you are first notified that Device is ready for pick-up; the Fido Terms and Conditions and Acceptable Use Policy continue to apply to your use of Fido services with the Loaned Equipment; title to the Loaned Equipment shall at all times remain with Fido (unless and until Loaned Equipment becomes your property after paying the full replacement cost of the Loaned Equipment in accordance with these Terms).</p> <p>To the maximum extent permitted by applicable law, Fido, and its directors, officers, employees, contractors, dealers or agents will not be liable to you or anyone else for any damages, costs, claims, loss, personal injury or loss of life directly or indirectly caused by, arising from or related to the Loaned Equipment or the use thereof (including, without limitation, defects, malfunctions or complete breakdowns in any device; electrical shocks, burns, fires, or explosions caused by any device; loss of profit, loss of earnings, financial loss or loss of business opportunities). This limit applies to any act or omission of Fido or its directors, officers, employees, contractors, dealers or agents, including, without limitation, any act or omission which would otherwise be a cause of action in contract, tort or any other doctrine of law.</p> <p>You may not loan or otherwise share or transfer any Loaned Equipment to any other person or entity without the prior written consent of Fido. Fido may amend these Terms at any time, upon notice to you, and request immediate return of the Loaned Equipment, at any time. There are no representations, warranties, covenants, agreements or collateral understandings, oral or otherwise, expressed or implied, regarding these Terms or the Loaned Equipment other than as expressly set forth herein. The parties have expressly required that these Terms and all documents or notices relating thereto be drafted in the English language. Les pr&eacute;sentes modalit&eacute;s et tous les documents ou avis qui s&rsquo;y rattachent ont &eacute;t&eacute; r&eacute;dig&eacute;s en anglais &agrave; la demande expresse des parties.</p> </div> </div> </div> J'ai besoin de réparer mon appareil | Soutien Fido Si votre téléphone se révèle défectueux dans les 365 jours de la date d’achat, Fido peut le faire réparer pour vous. Vous pourrez aussi bénéficier d'un appareil de prêt pendant la réparation. J'ai besoin de réparer mon appareil <p>Si votre t&eacute;l&eacute;phone se r&eacute;v&egrave;le d&eacute;fectueux dans les 365 jours de la date d&rsquo;achat, Fido peut le faire r&eacute;parer pour vous. Vous pourrez aussi b&eacute;n&eacute;ficier d'un appareil de pr&ecirc;t pendant la r&eacute;paration.</p> <div class="gray-bg"> <h3>Ce qu'il faut savoir</h3> <ul> <li>Les d&eacute;lais de r&eacute;paration sont g&eacute;n&eacute;ralement de 10 jours ouvrables.</li> <li>Pendant la r&eacute;paration, vous serez responsable des frais mensuels.</li> <li>Tout les renseignements stock&eacute;s sur votre t&eacute;l&eacute;phone seront supprim&eacute;s pendant la r&eacute;paration.</li> <li>Si votre appareil est endommag&eacute; ou que la garantie de 365 jours est termin&eacute;e, vous pouvez l'exp&eacute;dier afin d&rsquo;obtenir une estimation pour une r&eacute;paration.</li> <li>Si vous ins&eacute;rez votre carte SIM actuelle dans notre appareil de pr&ecirc;t, vous conserverez votre num&eacute;ro et vos services courants.</li> </ul> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que dois-je faire si mon t&eacute;l&eacute;phone a besoin d'&ecirc;tre r&eacute;par&eacute;?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Visitez l'un des <a href="/store">magasins Fido</a> participants.</p> <ul> <li>Vous aurez besoin de l&rsquo;original de votre preuve d&rsquo;achat. <ul> <li>Achat dans un magasin Fido : re&ccedil;u de caisse</li> <li>Achats par t&eacute;l&eacute;phone (FidoDirect, service &agrave; la client&egrave;le) et sur fido.ca : lettre de garantie comprise dans l&rsquo;emballage original.</li> </ul> </li> <li>Le conseiller en magasin effectuera <a href="/web/content/phonewarranty/devicetuneup">un diagnostic</a>; if deemed defective, the device will be sent for repair.</li> </ul> <ul> <li><span class="font-normal">Avant d&rsquo;exp&eacute;dier votre t&eacute;l&eacute;phone pour qu'il soit r&eacute;par&eacute; :</span> <ul> <li>Sauvegardez toutes les donn&eacute;es que vous souhaitez conserver parce qu'elles seront effac&eacute;es pendant le processus de r&eacute;paration.</li> <li>Pour mieux prot&eacute;ger vos renseignements personnels :</li> <li>Consultez les <a href="/consumer/content/phone-loan">guides de l'utilisateur</a> pour les instructions</li> <li>Pour les appareils iPhone : D&eacute;sactivez la fonction Find My iPhone</li> </ul> </li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment obtenir un appareil de pr&ecirc;t?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Une fois votre appareil exp&eacute;di&eacute; pour qu&rsquo;il soit r&eacute;par&eacute;, vous pouvez demander au conseiller en magasin qu&rsquo;on vous pr&ecirc;te un appareil.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Combien &ccedil;a co&ucirc;te ?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Un d&eacute;p&ocirc;t de garantie non taxable de 75 $ est requis. Ce d&eacute;p&ocirc;t vous sera remis int&eacute;gralement lorsque vous retournerez l&rsquo;appareil de pr&ecirc;t en bon &eacute;tat.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Appareil endommag&eacute; ou hors garantie</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <ul> <li>M&ecirc;me si votre appareil n&rsquo;est pas couvert par la garantie du fabricant, vous pouvez l'exp&eacute;dier afin d&rsquo;obtenir une estimation pour une r&eacute;paration.</li> <li>Des frais d&rsquo;estimation s&rsquo;appliqueront. Cependant, si vous d&eacute;cidez de faire r&eacute;parer votre appareil, les frais d&rsquo;estimation seront annul&eacute;s et seuls les co&ucirc;ts de r&eacute;paration seront factur&eacute;s.</li> <li>Les dommages accidentels et involontaires annulent la garantie du fabricant.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Une fois votre t&eacute;l&eacute;phone r&eacute;par&eacute;</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <ul> <li>Lorsque nous recevrons le t&eacute;l&eacute;phone au magasin, nous vous appellerons ou vous enverrons un message texte pour vous dire qu'il est pr&ecirc;t &agrave; &ecirc;tre r&eacute;cup&eacute;r&eacute;.</li> <li>Si vous avez un appareil de pr&ecirc;t, assurez-vous de le retourner dans les 14 jours suivant la date de l&rsquo;avis afin d&rsquo;&eacute;viter de payer des frais de retard.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Quel type de t&eacute;l&eacute;phone de pr&ecirc;t me donnera-t-on?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Vous pourrez obtenir l&rsquo;appareil de pr&ecirc;t qui r&eacute;pond le mieux &agrave; vos besoins compte tenu de l&rsquo;appareil que vous poss&eacute;dez et de ceux qui sont en stock au magasin.</p> </div> </div> </div> <div> <p>&nbsp;</p> </div> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>Modes d'emploi et diagnostique de votre appareil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Les pr&eacute;sentes modalit&eacute;s (les &laquo; <strong>Modalit&eacute;s</strong> &raquo;) r&eacute;gissent votre utilisation de l&rsquo;&eacute;quipement et des accessoires de t&eacute;l&eacute;communications sans fil qui vous sont pr&ecirc;t&eacute;s par Fido Solutions (&laquo; <strong>Fido</strong> &raquo;).</p> <p>Sous r&eacute;serve des pr&eacute;sentes Modalit&eacute;s, Fido vous pr&ecirc;tera certains &eacute;quipements et accessoires de t&eacute;l&eacute;communication, tels que d&eacute;finis sur la demande de R&eacute;paration Fido (l&rsquo;&laquo; <strong>&Eacute;quipement pr&ecirc;t&eacute;</strong> &raquo;), pour le temps n&eacute;cessaire &agrave; la R&eacute;paration de votre &eacute;quipement de t&eacute;l&eacute;communication (l&rsquo;&laquo; <strong>Appareil</strong> &raquo;).</p> <p>Vous reconnaissez et convenez que : les renseignements ou la programmation que vous enregistrez ou saisissez dans l&rsquo;Appareil ne sont pas s&eacute;curis&eacute;s et seront effac&eacute;s au cours du processus de r&eacute;paration; les cartes SIM et SD ne sont pas s&eacute;curis&eacute;es et seront retir&eacute;es au cours du processus de r&eacute;paration; ni Fido ni ses concessionnaires ou agents autoris&eacute;s ne seront responsables d&rsquo;un Appareil non r&eacute;clam&eacute; dans les 90 jours suivant la date de la R&eacute;paration, et qu&rsquo;apr&egrave;s ce temps, Fido ou ses concessionnaires ou agents autoris&eacute;s peuvent disposer de cet Appareil &agrave; leur seule discr&eacute;tion.</p> <p>Vous acceptez : d&rsquo;utiliser avec soin, de prot&eacute;ger et de sauvegarder l&rsquo;&Eacute;quipement pr&ecirc;t&eacute; et de ne pas le modifier, l&rsquo;alt&eacute;rer ou le r&eacute;parer; que si l&rsquo;&Eacute;quipement pr&ecirc;t&eacute; fonctionne mal, qu&rsquo;il lui arrive un accident ou qu&rsquo;il est endommag&eacute;, de le retourner imm&eacute;diatement &agrave; Fido ou &agrave; ses concessionnaires ou agents autoris&eacute;s.</p> <p>Vous reconnaissez et convenez &eacute;galement : qu'un d&eacute;p&ocirc;t de garantie de 50 $ pourrait &ecirc;tre exig&eacute; pour l'utilisation de l'&Eacute;quipement pr&ecirc;t&eacute;; que Fido ou ses concessionnaires ou agents autoris&eacute;s peuvent choisir, &agrave; leur discr&eacute;tion, le moyen de paiement de ce d&eacute;p&ocirc;t; que si l'&Eacute;quipement pr&ecirc;t&eacute; est perdu, vol&eacute;, d&eacute;truit, ou endommag&eacute; ou encore qu'il n'est pas retourn&eacute;, vous perdriez le d&eacute;p&ocirc;t de garantie; que Fido a le droit de garder le d&eacute;p&ocirc;t de 50 $ si vous ne retournez pas l'&Eacute;quipement pr&ecirc;t&eacute; dans les quatorze (14) jours suivant la date &agrave; laquelle vous recevez un avis vous informant que votre Appareil est pr&ecirc;t &agrave; &ecirc;tre r&eacute;cup&eacute;r&eacute;; que les Modalit&eacute;s de service et la Politique d'utilisation acceptable de Fido s'appliquent &eacute;galement &agrave; votre utilisation des services Fido avec l'&Eacute;quipement pr&ecirc;t&eacute;; que Fido demeurera propri&eacute;taire de l'&Eacute;quipement pr&ecirc;t&eacute; en tout temps (&agrave; moins que vous en deveniez le propri&eacute;taire apr&egrave;s avoir pay&eacute; les frais de remplacement complets de l'&Eacute;quipement pr&ecirc;t&eacute;, en vertu des pr&eacute;sentes Modalit&eacute;s).</p> <p>Dans les limites permises par la loi en vigueur, Fido, ses administrateurs, dirigeants, employ&eacute;s, sous-traitants, concessionnaires ou agents ne seront en aucun cas tenus responsables envers vous ou quelqu'un d'autre pour les dommages, co&ucirc;ts, r&eacute;clamations, pertes, blessures corporelles ou d&eacute;c&egrave;s caus&eacute;s directement ou indirectement par l&rsquo;&Eacute;quipement pr&ecirc;t&eacute;, ou qui sont survenus en rapport avec ce dernier (incluant, sans toutefois s'y limiter, les d&eacute;fauts, mauvais fonctionnements ou pannes compl&egrave;tes d'un appareil; les d&eacute;charges &eacute;lectriques, br&ucirc;lures, incendies ou explosions caus&eacute;es par un appareil; les baisses des b&eacute;n&eacute;fices et des revenus, les pertes financi&egrave;res ou la perte d'occasions d'affaires). Cette limite s&rsquo;applique &agrave; tout acte ou omission de la part de Fido ou de ses administrateurs, dirigeants, employ&eacute;s, sous-traitants, concessionnaires ou agents, incluant, sans toutefois s&rsquo;y limiter, tout acte ou omission qui pourrait donner lieu &agrave; un recours en vertu d'un contrat, d'un d&eacute;lit civil ou d&rsquo;une autre doctrine juridique.</p> <p>Vous ne pouvez ni pr&ecirc;ter, ni partager, ni transf&eacute;rer l&rsquo;&Eacute;quipement pr&ecirc;t&eacute; &agrave; une autre personne ou entit&eacute; sans le consentement &eacute;crit pr&eacute;alable de Fido. Fido peut modifier les pr&eacute;sentes Modalit&eacute;s en tout temps, en vous donnant un avis &agrave; ce sujet, et vous demander de retourner imm&eacute;diatement l&rsquo;&Eacute;quipement pr&ecirc;t&eacute;, en tout temps. Il n&rsquo;y a aucunes repr&eacute;sentations, garanties, conventions ou ententes ni aucuns accords collat&eacute;raux, verbaux ou non, exprim&eacute;s ou pr&eacute;sum&eacute;s, en ce qui concerne les pr&eacute;sentes Modalit&eacute;s ou l&rsquo;&Eacute;quipement pr&ecirc;t&eacute;, autre que ceux mentionn&eacute;s express&eacute;ment aux pr&eacute;sentes.</p> </div> </div> </div> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Loaning a phone while getting repaired

If your phone is defective within 365 days from the date of purchase, Fido can send it for repair for you. If you need, we offer the convenience of a loaner phone service while yours is in for repairs.

Things to Know

  • Repairs usually take 10 business days
  • During the repair, you are still responsible for all monthly charges
  • All information stored on your phone will be erased during the repair
  • If your phone is damaged or past the 365 days warranty, you can send it for repair estimation
  • If you use our loaner phone service with your current SIM card, you will carry the same phone number and services.

How do I get my phone repaired?

Visit one of our participating Fido stores.

  • You will need your original proof of purchase.
    • Purchases made in a Fido store: Cash receipt
    • Purchases made over the phone (FidoDirect, Customer Service) or on fido.ca: Warranty letter included with your original package.
  • The store representative will complete a diagnosis ; if deemed defective, the device will be sent for repair.
  • Before you send your phone for repair:
    • Back up all data that you want to keep because it will be erased during the repair.
    • To protect your personal information even better.
    • Refer to the user guides for instructions.
    • For iPhones: Turn off Find My iPhone

How to get a loaner phone?

Once your phone is sent for repair, you can ask for a loaner phone to the representative at the store.

How much does it cost?

A $75 (non-taxable) security deposit is required. This deposit will be refunded in full when you return the loaner phone in good condition.

Out-of-warranty or damaged phone

  • Even though your phone is not covered by the manufacturer’s warranty, you can send it for repair estimation.
  • An estimate fee applies. If you choose to proceed with the repairs, the estimate fee will be waived and only the repair charges will apply.
  • Unintentional & accidental damages void the manufacturer's warranty.

Once your phone has been repaired

  • We’ll either call or send you a text message once it is received in store for you to come and pick it up.
  • If you borrowed a loaner phone, be sure to return it to the store within 14 days from the date of notice to avoid incurring any late charges.

What type of phone will I get?

Depending on your current phone and the availability of stock in store, you will receive a loaner device to best suit your needs.

 

See full details

The following terms and conditions (“Terms”) govern your use of wireless telecommunications equipment and accessories loaned to you by Fido Solutions (“Fido”).

Subject to these Terms, Fido will loan certain wireless telecommunications equipment and accessories, as listed on the Fido Repair Request (“Loaned Equipment”), to you for the time required to carry out the Repair on your own wireless telecommunication equipment (“Device”).

You acknowledge and agree that: any information or programming stored or inputted by you in the Device is not secure and will be erased during the repair process; SIM cards and SD cards are not secure and will be discarded during the repair process; neither Fido nor its authorized dealers/agents shall be responsible for a Device not claimed within 90 days from the date of Repair, and after such time, Fido or its authorized dealer/agent may deal with such Device in its sole discretion.

You agree: to use, protect and safeguard the Loaned Equipment with care and not to tamper, alter or repair the Loaned Equipment; that in the event of any malfunction, accident or damage to the Loaned Equipment, to immediately return the Loaned Equipment to Fido or its authorized dealer/agent.

You further acknowledge and agree that: a $50 deposit may be required while you are using the Loaned Equipment; Deposit tender is to be chosen at discretion of Fido or its authorized dealer/agent; in the event of loss, theft, destruction, damage of the Loaned Equipment or failure to return the Loaned Equipment, you shall forfeit the deposit; Fido has the right to keep the $50 deposit if you fail to return the Loaned Equipment within 14 calendar days from the date you are first notified that Device is ready for pick-up; the Fido Terms and Conditions and Acceptable Use Policy continue to apply to your use of Fido services with the Loaned Equipment; title to the Loaned Equipment shall at all times remain with Fido (unless and until Loaned Equipment becomes your property after paying the full replacement cost of the Loaned Equipment in accordance with these Terms).

To the maximum extent permitted by applicable law, Fido, and its directors, officers, employees, contractors, dealers or agents will not be liable to you or anyone else for any damages, costs, claims, loss, personal injury or loss of life directly or indirectly caused by, arising from or related to the Loaned Equipment or the use thereof (including, without limitation, defects, malfunctions or complete breakdowns in any device; electrical shocks, burns, fires, or explosions caused by any device; loss of profit, loss of earnings, financial loss or loss of business opportunities). This limit applies to any act or omission of Fido or its directors, officers, employees, contractors, dealers or agents, including, without limitation, any act or omission which would otherwise be a cause of action in contract, tort or any other doctrine of law.

You may not loan or otherwise share or transfer any Loaned Equipment to any other person or entity without the prior written consent of Fido. Fido may amend these Terms at any time, upon notice to you, and request immediate return of the Loaned Equipment, at any time. There are no representations, warranties, covenants, agreements or collateral understandings, oral or otherwise, expressed or implied, regarding these Terms or the Loaned Equipment other than as expressly set forth herein. The parties have expressly required that these Terms and all documents or notices relating thereto be drafted in the English language. Les présentes modalités et tous les documents ou avis qui s’y rattachent ont été rédigés en anglais à la demande expresse des parties.