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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=96F8D860F7FB5A745DBB320A97DBD5EF] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [444686973] [True-Client-IP] = [54.167.15.6] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-1017466758;19820086;2;-1017466758;19820086;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [54.167.15.6, 204.93.39.29] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [54.167.15.6, 204.93.39.29] content lost-stolen-phone on 96F8D860F7FB5A745DBB320A97DBD5EF /default/main/internet/fido/WORKAREA/common en_US j6ho4rjx 2017-08-24 18:33:06 site/support j6ho4rjx templatedata/site/support/data/mobile/lost-stolen-phone 1503613986 2017-09-07 05:17:54 /default/main/internet/fido/STAGING /default/main/internet/fido lost-stolen-phone 1504245762223 2017-09-07 05:17:54 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/lost-stolen-phone templatedata/site/support/data/mobile/lost-stolen-phone true lost-stolen-phone ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile ChangesPlanUsage faqs LostOrStolen 235 What to do when your phone is missing | Fido Support It’s unfortunate that your phone was lost or stolen. As a Fido customer, you may benefit from various phone replacement options such as phone upgrade with agreement or using your FidoREWARDSTM to help you to get a new phone. What to do when your phone is missing <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div id="support_6"><!-- <h1>Phone and Warranty</h1> --> <div class="bloc_content"><!-- <h2>What to do when your phone is missing</h2> --> <p>It&rsquo;s unfortunate that your phone was lost or stolen. As a Fido customer, you may benefit from various phone replacement options such as phone upgrade with agreement or using your FidoREWARDS<sup>TM</sup> to help you to get a new phone.</p> <div class="gray-bg"><!-- grey box --> <h3>Things to Know</h3> <ul> <li>Once you report your phone lost or stolen, we will restrict your services. During this period of time, you are still responsible for your monthly charges.</li> <li>The information contained on your SIM card (contacts, text messages) is not stored anywhere else and will be permanently lost if your SIM card is lost.</li> </ul> </div> <!-- /.grey box --> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Report your phone lost or stolen</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>If a Copy, Forward, Auto-Reply or Distribution List message is sent from Canada to an international phone number, standard international text messaging charges will apply. If a Copy, Forward, Auto-Reply or Distribution List message is sent while roaming, standard roaming text messaging charges will apply. Save with Text Messaging add-ons.</p> <p>The first step is to report the situation to us. Here's how:</p> <a class="font-heavy" href="/web/page/portal/Fido/Ecare_Standalone">My Account</a> <ul> <li>Once you have logged in to your account, click on <strong>Lost or Stolen Fido</strong> under <strong>My Fido Service</strong> section and follow the instructions.</li> </ul> <p><strong>Using the Interactive Voice System (IVR)</strong></p> <ul> <li>Dial <strong>6-1-1</strong>, free of charge, from a Fido Phone or <strong>1-888-481-3436</strong> from any other phone, enter your 10 digits Fido number and press <strong>* 1</strong> to access the self-serve menu and follow the instructions.</li> </ul> <p><strong>By calling Customer Service</strong></p> <ul> <li>Dial <strong>6-1-1</strong>, free of charge, from a Fido phone or <strong>1-888-481-3436</strong> from any other phone and press <strong>2</strong>.</li> </ul> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Report your phone lost or stolen</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>If you have reported your phone lost or stolen, you can reactivate by logging into <a href="/web/page/portal/Fido/Ecare_Standalone"><strong>My Account</strong></a> or by calling Customer service.</p> <ul> <li>Once you have logged in to your account, click on <strong>Reactivate</strong> under <strong>Phone Reported Lost or Stolen</strong> section and follow the instructions. </li> </ul> <p>Or</p> <ul> <li>Dial <strong>6-1-1</strong>, free of charge, from a Fido phone or <strong>1-888-481-3436</strong> from any other phone and press <strong>2</strong>.</li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>What to do if you don&rsquo;t find your phone</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>You might want to look for a phone replacement. Click here to see your <a href="/web/content/phonewarranty/how_to_upgrade_phone">phone upgrade</a> options.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>See full details</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>You must immediately notify us, at any of the points of contact specified in these Terms, if your Equipment is lost, stolen or destroyed. You are responsible for the cost of replacing your Equipment. If you then wish to terminate your Services, a Device Saving Recovery Fees and/or a Service Deactivation Fee (as applicable) apply in accordance with your service agreement.</p> </div> </div> </div> <!-- faq 4 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> Phone lost stolen missing report Quoi faire en cas de perte ou de vol de votre appareil | Soutien Fido Il est dommage que votre appareil soit perdu ou qu’on vous l’ait volé. Toutefois, en tant que client de Fido, vous disposez de diverses options de remplacement d’appareil telles que le rehaussement avec entente ou l’achat d’un appareil à l’aide de vos FidoRÉCOMPENSES.” Quoi faire en cas de perte ou de vol de votre appareil <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div id="support_6"><!-- <h1>Appareil et garantie</h1> --> <div class="bloc_content"><!-- <h2>Quoi faire en cas de perte ou de vol de votre appareil</h2> --> <p>Il est dommage que votre appareil soit perdu ou qu&rsquo;on vous l&rsquo;ait vol&eacute;. Toutefois, en tant que client de Fido, vous disposez de diverses options de remplacement d&rsquo;appareil telles que le rehaussement avec entente ou l&rsquo;achat d&rsquo;un appareil &agrave; l&rsquo;aide de vos FidoR&Eacute;COMPENSES<sup>MC</sup>.</p> <div class="gray-bg"><!-- grey box--> <h3>Ce qu'il faut savoir</h3> <ul> <li>Au moment o&ugrave; vous signalerez la perte ou le vol de votre appareil, nous restreindrons vos services. Pendant cette p&eacute;riode, vous &ecirc;tes encore responsable de vos frais mensuels.</li> <li>L&rsquo;information contenue dans votre carte SIM (contacts et messages texte) n&rsquo;est stock&eacute;e nulle part ailleurs et ne pourra donc &ecirc;tre r&eacute;cup&eacute;r&eacute;e si vous perdez votre carte.</li> </ul> </div> <!-- /.grey box --> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Signaler la perte ou le vol de votre appareil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>La premi&egrave;re mesure &agrave; prendre est de nous aviser de la situation. Voici comment faire.</p> <li>Une fois que vous avez acc&eacute;d&eacute; &agrave; votre compte, cliquez sur <strong>Fido perdu ou vol&eacute;</strong> dans la section <strong>Mon Service Fido</strong> et suivez les instructions.</li> <p><strong>En utilisant le syst&egrave;me de r&eacute;ponse vocale interactive (RVI)</strong></p> <ul> <li>Composez le <strong>6-1-1</strong>, sans frais, &agrave; partir d&rsquo;un autre appareil Fido ou le <strong>1-888-481-3436</strong> &agrave; partir de n&rsquo;importe quel autre t&eacute;l&eacute;phone, entrez les 10 chiffres de votre num&eacute;ro Fido, faites <strong>*</strong> le <strong>1</strong> pour acc&eacute;der au menu libre-service et suivez les instructions.</li> </ul> <p><strong>En contactant le Service &agrave; la client&egrave;le</strong></p> <ul> <li>Composez le <strong>6-1-1</strong>, sans frais, &agrave; partir d&rsquo;un autre appareil Fido ou le <strong>1-888-481-3436</strong> &agrave; partir de tout autre t&eacute;l&eacute;phone et appuyez sur le <strong>2</strong>.</li> </ul> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Quoi faire si vous retrouvez votre appareil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Si vous avez signal&eacute; votre t&eacute;l&eacute;phone comme &eacute;tant perdu ou vol&eacute;, vous pouvez r&eacute;activer votre service en utilisant <a href="/web/page/portal/Fido/Ecare_Standalone"><strong>Mon Compte</strong></a> ou en communiquant avec notre Service &agrave; la client&egrave;le.</p> <ul> <li>Une fois que vous avez acc&eacute;d&eacute; &agrave; votre compte, cliquez sur <strong>R&eacute;activer</strong> dans la section <strong>T&eacute;l&eacute;phone signal&eacute; perdu ou vol&eacute;</strong> et suivez les instructions.</li> </ul> <p>Ou</p> <ul> <li>Composez le <strong>6-1-1</strong>, sans frais, &agrave; partir d&rsquo;un appareil Fido ou le <strong>1-888-481-3436</strong> &agrave; partir de tout autre t&eacute;l&eacute;phone et appuyez sur le <strong>2</strong>.</li> </ul> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Quoi faire si vous ne retrouvez pas votre appareil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Nous vous proposons de le remplacer. Cliquez <a href="/web/content/phonewarranty/how_to_upgrade_phone">ici</a> pour voir les diff&eacute;rentes options de rehauseement d'appareil.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>Voir tous les d&eacute;tails</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Vous devez nous aviser imm&eacute;diatement, &agrave; l&rsquo;un des points de contact pr&eacute;cis&eacute;s dans les pr&eacute;sentes Modalit&eacute;s, si votre &Eacute;quipement est perdu, vol&eacute; ou d&eacute;truit. Vous &ecirc;tes responsable des co&ucirc;ts occasionn&eacute;s par le remplacement de votre &Eacute;quipement. Des frais de r&eacute;cup&eacute;ration des &eacute;conomies r&eacute;alis&eacute;es sur l'appareil et (ou) des frais d'annulation de service s&rsquo;appliquent (le cas &eacute;ch&eacute;ant) conform&eacute;ment &agrave; votre entente de service.</p> </div> </div> </div> <!-- faq 4 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> Appareil perdu volé vole manquant 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

What to do when your phone is missing

It’s unfortunate that your phone was lost or stolen. As a Fido customer, you may benefit from various phone replacement options such as phone upgrade with agreement or using your FidoREWARDSTM to help you to get a new phone.

Things to Know

  • Once you report your phone lost or stolen, we will restrict your services. During this period of time, you are still responsible for your monthly charges.
  • The information contained on your SIM card (contacts, text messages) is not stored anywhere else and will be permanently lost if your SIM card is lost.

Report your phone lost or stolen

If a Copy, Forward, Auto-Reply or Distribution List message is sent from Canada to an international phone number, standard international text messaging charges will apply. If a Copy, Forward, Auto-Reply or Distribution List message is sent while roaming, standard roaming text messaging charges will apply. Save with Text Messaging add-ons.

The first step is to report the situation to us. Here's how:

My Account
  • Once you have logged in to your account, click on Lost or Stolen Fido under My Fido Service section and follow the instructions.

Using the Interactive Voice System (IVR)

  • Dial 6-1-1, free of charge, from a Fido Phone or 1-888-481-3436 from any other phone, enter your 10 digits Fido number and press * 1 to access the self-serve menu and follow the instructions.

By calling Customer Service

  • Dial 6-1-1, free of charge, from a Fido phone or 1-888-481-3436 from any other phone and press 2.

Report your phone lost or stolen

If you have reported your phone lost or stolen, you can reactivate by logging into My Account or by calling Customer service.

  • Once you have logged in to your account, click on Reactivate under Phone Reported Lost or Stolen section and follow the instructions.

Or

  • Dial 6-1-1, free of charge, from a Fido phone or 1-888-481-3436 from any other phone and press 2.

What to do if you don’t find your phone

You might want to look for a phone replacement. Click here to see your phone upgrade options.

See full details

You must immediately notify us, at any of the points of contact specified in these Terms, if your Equipment is lost, stolen or destroyed. You are responsible for the cost of replacing your Equipment. If you then wish to terminate your Services, a Device Saving Recovery Fees and/or a Service Deactivation Fee (as applicable) apply in accordance with your service agreement.

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