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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/lost-stolen-phone] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;-1035449964;438923572;7;-1151093806;385;88de;2h01;3hc2484994;4h1a297134] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=4F16E09FCBD601C490A70BE0FEF7769B=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1121644804] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [8af75138-6145cbb1-55f4ef8] [X-Forwarded-For] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-RequestState] = [agentId=0xc2484994&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content lost-stolen-phone on =3=srv=19=sn=4F16E09FCBD601C490A70BE0FEF7769B=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rjx 2017-08-24 18:33:06 true site/support j6ho4rjx templatedata/site/support/data/mobile/lost-stolen-phone 1614804449 2021-03-03 15:47:55 /default/main/internet/fido/STAGING /default/main/internet/fido lost-stolen-phone 1614615163525 2021-03-03 15:47:55 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/lost-stolen-phone templatedata/site/support/data/mobile/lost-stolen-phone 1 true lost-stolen-phone ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile ChangesPlanUsage faqs LostOrStolen 235 What to do when your phone is missing | Fido Support It’s unfortunate that your phone was lost or stolen. As a Fido customer, you may benefit from various phone replacement options such as phone upgrade with agreement or using your FidoREWARDSTM to help you to get a new phone. What to do when your phone is missing <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div id="support_6"><!-- <h1>Phone and Warranty</h1> --> <div class="bloc_content"><!-- <h2>What to do when your phone is missing</h2> --> <p>If your phone was lost or stolen, as a Fido customer, you may benefit from various phone replacement options such as phone upgrade with agreement or replacing your phone if you are enrolled in the <a href="https://www.fido.ca/consumer/content/device-protection">Fido Device Protection program.</a></p> <div class="gray-bg"><!-- grey box --> <h3>Things to Know</h3> <ul> <li>Once you report your phone lost or stolen, we will restrict your services. During this period of time, you are still responsible for your monthly charges.</li> <li>The information contained on your SIM card (contacts, text messages) is not stored anywhere else and will be permanently lost if your SIM card is lost.</li> <li>If you have a smartphone, try locating your phone through <a href="https://www.icloud.com/">Find my iPhone</a> or <a href="https://myaccount.google.com/intro/find-your-phone">Find my Android</a>. </li> </ul> </div> <!-- /.grey box --> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Report your phone lost or stolen</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>If any message is sent from Canada to an international phone number, standard international text messaging charges will apply. If any message is sent while roaming, standard roaming text messaging charges will apply. Save with Text Messaging add-ons.</p> <p>The first step is to report the situation to us. Here's how:</p> <a class="font-heavy" href="/web/page/portal/Fido/Ecare_Standalone">My Account</a> <ul> <li>Once you have logged in to your account, click on <strong>Lost or Stolen Fido</strong> under <strong>My Fido Service</strong> section and follow the instructions. </li> <li>Once you have logged in to your account, click on <strong>View usage &amp; Manage</strong> for your lost or stolen device. </li> <li>Scroll down to the QUICK ACTIONS section and click on <strong>Report lost or stolen device</strong>.</li> <li>Confirm the phone number and click on <strong>CONTINUE</strong>.</li> <li>Proceed by click on <strong>SUSPEND</strong>.</li> </ul> <p>&nbsp;</p> <p><strong>For additional support</strong></p> <ul> <li>Visit <a href="https://www.fido.ca/consumer/contact-us">contact us</a> to connect with us. </li> </ul> <!-- <p><strong>Using the Interactive Voice System (IVR)</strong></p> <ul> <li>Dial <strong>6-1-1</strong>, free of charge, from a Fido Phone or <strong>1-888-481-3436</strong> from any other phone, enter your 10 digits Fido number and press <strong>* 1</strong> to access the self-serve menu and follow the instructions. </li> </ul> <p><strong>By calling Customer Service</strong></p> <ul> <li>Dial <strong>6-1-1</strong>, free of charge, from a Fido phone or <strong>1-888-481-3436</strong> from any other phone and press <strong>2</strong>. </li> </ul> --></div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>What to do if you find your phone</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>If you have reported your phone lost or stolen, you can reactivate by logging into <a href="https://www.fido.ca/web/page/portal/Fido/Ecare_Standalone">My Account</a>.</p> <ul> <li>Once you have logged in to your account, scroll to the phone that was reported lost or stolen and click on <strong>Reactivate Service</strong>.</li> <li>Then Click on <strong>Reactive My Device</strong>.</li> <li><strong>But don&rsquo;t forget</strong>, you&rsquo;ll be responsible for all charges moving forward</li> <li>Once you&rsquo;ve submitted this request, shut off and turn on your device to register it to the network.</li> </ul> <p>&nbsp;</p> <p><strong>For additional support</strong></p> <ul> <li>Visit <a href="https://www.fido.ca/consumer/contact-us">contact us</a> to connect with us. </li> </ul> <!-- <ul> <li>Once you have logged in to your account, click on <strong>Reactivate</strong> under <strong>Phone Reported Lost or Stolen</strong> section and follow the instructions. </li> </ul> <p>Or</p> <ul> <li>Dial <strong>6-1-1</strong>, free of charge, from a Fido phone or <strong>1-888-481-3436</strong> from any other phone and press <strong>2</strong>. </li> </ul> --></div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>What to do if you don&rsquo;t find your phone</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>You might want to look for a phone replacement. Click here to see your <a href="/web/content/phonewarranty/how_to_upgrade_phone">phone upgrade</a> options.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>See full details</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>You must immediately notify us, at any of the points of contact specified in these Terms, if your Equipment is lost, stolen or destroyed. You are responsible for the cost of replacing your Equipment. If you then wish to terminate your Services, a Device Saving Recovery Fees and/or a Service Deactivation Fee (as applicable) apply in accordance with your service agreement.</p> </div> </div> </div> <!-- faq 4 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> Phone lost stolen missing report Quoi faire en cas de perte ou de vol de votre appareil | Soutien Fido Il est dommage que votre appareil soit perdu ou qu’on vous l’ait volé. Toutefois, en tant que client de Fido, vous disposez de diverses options de remplacement d’appareil telles que le rehaussement avec entente ou l’achat d’un appareil à l’aide de vos FidoRÉCOMPENSES.” Quoi faire en cas de perte ou de vol de votre appareil <p><!--<mce:script mce_src="/cms/v45/js/support-6.js" type="text/javascript"></mce:script>--></p> <div id="support_6"><!-- <h1>Appareil et garantie</h1> --> <div class="bloc_content"><!-- <h2>Quoi faire en cas de perte ou de vol de votre appareil</h2> --> <p>En tant que client de Fido, si votre t&eacute;l&eacute;phone est perdu ou vol&eacute;, vous pouvez profiter de plusieurs options de remplacement, comme le changement de t&eacute;l&eacute;phone avec entente ou le remplacement de votre t&eacute;l&eacute;phone si vous &ecirc;tes inscrit au <a href="https://www.fido.ca/consumer/content/device-protection?setLanguage=fr">Programme de protection de l&rsquo;appareil de Fido</a>.</p> <div class="gray-bg"><!-- grey box--> <h3>Ce qu'il faut savoir</h3> <ul> <li>Une fois que vous aurez signal&eacute; la perte ou le vol de votre t&eacute;l&eacute;phone, on limitera vos services. Pendant cette p&eacute;riode, vous &ecirc;tes toujours responsable de vos frais mensuels.</li> <li>Les informations contenues sur votre carte SIM (contacts, textos) ne sont pas stock&eacute;es ailleurs et seront d&eacute;finitivement perdues si vous perdez votre carte SIM.</li> <li>Si vous avez un t&eacute;l&eacute;phone intelligent, essayez de localiser votre t&eacute;l&eacute;phone en utilisant <a href="https://www.icloud.com/">Localiser mon iPhone</a> ou <a href="https://myaccount.google.com/intro/find-your-phone">Trouver mon appareil Android</a>.</li> </ul> </div> <!-- /.grey box --> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Signaler la perte ou le vol de votre appareil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Si un message est envoy&eacute; &agrave; partir du Canada vers un num&eacute;ro de sans-fil &agrave; l'&eacute;tranger, les tarifs internationaux de messagerie texte courants s&rsquo;appliquent. Si un message et envoy&eacute; en itin&eacute;rance, les frais courants de messagerie texte en itin&eacute;rance seront factur&eacute;s. &Eacute;conomisez gr&acirc;ce aux options de messagerie texte.</p> <p>La premi&egrave;re &eacute;tape, c&rsquo;est de nous signaler la situation. Voici comment :</p> <p><strong><a href="https://www.fido.ca/web/page/portal/Fido/Ecare_Standalone">Mon Compte</a></strong></p> <ul> <li>Une fois que vous avez ouvert une session dans votre compte, cliquez sur <strong>Voir et g&eacute;rer l&rsquo;utilisation</strong> pour votre appareil perdu ou vol&eacute;. </li> <li>Faites d&eacute;filer l&rsquo;&eacute;cran jusqu&rsquo;&agrave; la section ACTIONS RAPIDES, puis cliquez sur <strong>Signaler la perte ou le vol d&rsquo;un appareil</strong>.</li> <li>Confirmez le num&eacute;ro de t&eacute;l&eacute;phone et cliquez sur <strong>CONTINUER</strong>.</li> <li>Proc&eacute;dez en cliquant sur <strong>SUSPENDRE</strong>.</li> </ul> <p>&nbsp;</p> <p><strong>Pour du soutien additionnel</strong></p> <ul> <li>Visitez la page <a href="https://www.fido.ca/consumer/contact-us?setLanguage=fr">Contactez-nous</a> pour communiquer avec nous.</li> </ul> <!-- <li>Une fois que vous avez acc&eacute;d&eacute; &agrave; votre compte, cliquez sur <strong>Fido perdu ou vol&eacute;</strong> dans la section <strong>Mon Service Fido</strong> et suivez les instructions.</li> <p><strong>En utilisant le syst&egrave;me de r&eacute;ponse vocale interactive (RVI)</strong></p> <ul> <li>Composez le <strong>6-1-1</strong>, sans frais, &agrave; partir d&rsquo;un autre appareil Fido ou le <strong>1-888-481-3436</strong> &agrave; partir de n&rsquo;importe quel autre t&eacute;l&eacute;phone, entrez les 10 chiffres de votre num&eacute;ro Fido, faites <strong>*</strong> le <strong>1</strong> pour acc&eacute;der au menu libre-service et suivez les instructions. </li> </ul> <p><strong>En contactant le Service &agrave; la client&egrave;le</strong></p> <ul> <li>Composez le <strong>6-1-1</strong>, sans frais, &agrave; partir d&rsquo;un autre appareil Fido ou le <strong>1-888-481-3436</strong> &agrave; partir de tout autre t&eacute;l&eacute;phone et appuyez sur le <strong>2</strong>.</li> </ul> --></div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Quoi faire si vous retrouvez votre appareil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Si vous avez signal&eacute; votre t&eacute;l&eacute;phone comme &eacute;tant perdu ou vol&eacute;, vous pouvez le r&eacute;activer en ouvrant une session dans <a href="https://www.fido.ca/web/page/portal/Fido/Ecare_Standalone">Mon Compte</a>.</p> <ul> <li>Une fois que vous avez ouvert une session dans votre compte, faites d&eacute;filer jusqu'au t&eacute;l&eacute;phone signal&eacute; perdu ou vol&eacute; et cliquez sur <strong>R&eacute;activer le service</strong></li> <li>Cliquez sur <strong>R&eacute;activer mon appareil</strong></li> <li>Mais n&rsquo;oubliez pas que dor&eacute;navant, vous serez responsable de tous les frais</li> <li>Apr&egrave;s avoir soumis cette demande, &eacute;teignez votre appareil et rallumez-le pour qu&rsquo;il se connecte au r&eacute;seau.</li> </ul> <p>&nbsp;</p> <p><strong>Pour du soutien additionnel</strong></p> <ul> <li>Visitez la page <a href="https://www.fido.ca/consumer/contact-us?setLanguage=fr">Contactez-nous</a> pour communiquer avec nous.</li> </ul> <!-- <ul> <li>Une fois que vous avez acc&eacute;d&eacute; &agrave; votre compte, cliquez sur <strong>R&eacute;activer</strong> dans la section <strong>T&eacute;l&eacute;phone signal&eacute; perdu ou vol&eacute;</strong> et suivez les instructions. </li> </ul> <p>Ou</p> <ul> <li>Composez le <strong>6-1-1</strong>, sans frais, &agrave; partir d&rsquo;un appareil Fido ou le <strong>1-888-481-3436</strong> &agrave; partir de tout autre t&eacute;l&eacute;phone et appuyez sur le <strong>2</strong>.</li> </ul> --></div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Quoi faire si vous ne retrouvez pas votre appareil</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Nous vous proposons de le remplacer. Cliquez <a href="/web/content/phonewarranty/how_to_upgrade_phone">ici</a> pour voir les diff&eacute;rentes options de rehauseement d'appareil.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container support-seefulldetails"> <div class="faq-question"> <h3>Voir tous les d&eacute;tails</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Vous devez nous aviser imm&eacute;diatement, &agrave; l&rsquo;un des points de contact pr&eacute;cis&eacute;s dans les pr&eacute;sentes Modalit&eacute;s, si votre &Eacute;quipement est perdu, vol&eacute; ou d&eacute;truit. Vous &ecirc;tes responsable des co&ucirc;ts occasionn&eacute;s par le remplacement de votre &Eacute;quipement. Des frais de r&eacute;cup&eacute;ration des &eacute;conomies r&eacute;alis&eacute;es sur l'appareil et (ou) des frais d'annulation de service s&rsquo;appliquent (le cas &eacute;ch&eacute;ant) conform&eacute;ment &agrave; votre entente de service.</p> </div> </div> </div> <!-- faq 4 end --></div> <!-- /.bloc_content --></div> <!-- /.support_6 --> Appareil perdu volé vole manquant 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

What to do when your phone is missing

If your phone was lost or stolen, as a Fido customer, you may benefit from various phone replacement options such as phone upgrade with agreement or replacing your phone if you are enrolled in the Fido Device Protection program.

Things to Know

  • Once you report your phone lost or stolen, we will restrict your services. During this period of time, you are still responsible for your monthly charges.
  • The information contained on your SIM card (contacts, text messages) is not stored anywhere else and will be permanently lost if your SIM card is lost.
  • If you have a smartphone, try locating your phone through Find my iPhone or Find my Android.

Report your phone lost or stolen

If any message is sent from Canada to an international phone number, standard international text messaging charges will apply. If any message is sent while roaming, standard roaming text messaging charges will apply. Save with Text Messaging add-ons.

The first step is to report the situation to us. Here's how:

My Account
  • Once you have logged in to your account, click on Lost or Stolen Fido under My Fido Service section and follow the instructions.
  • Once you have logged in to your account, click on View usage & Manage for your lost or stolen device.
  • Scroll down to the QUICK ACTIONS section and click on Report lost or stolen device.
  • Confirm the phone number and click on CONTINUE.
  • Proceed by click on SUSPEND.

 

For additional support

What to do if you find your phone

If you have reported your phone lost or stolen, you can reactivate by logging into My Account.

  • Once you have logged in to your account, scroll to the phone that was reported lost or stolen and click on Reactivate Service.
  • Then Click on Reactive My Device.
  • But don’t forget, you’ll be responsible for all charges moving forward
  • Once you’ve submitted this request, shut off and turn on your device to register it to the network.

 

For additional support

What to do if you don’t find your phone

You might want to look for a phone replacement. Click here to see your phone upgrade options.

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You must immediately notify us, at any of the points of contact specified in these Terms, if your Equipment is lost, stolen or destroyed. You are responsible for the cost of replacing your Equipment. If you then wish to terminate your Services, a Device Saving Recovery Fees and/or a Service Deactivation Fee (as applicable) apply in accordance with your service agreement.