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Will I have to wait at home all day for a technician to show up? What to expect during tech install appointment? <div id="support_6"> <div class="bloc_content"><!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>I'm really busy during the week. Will I have to wait at home all day for a technician to show up?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>No way. We know how valuable your time is. That's why we offer 2-hour appointment windows. When we say we&rsquo;ll be there between 8am &ndash; 10am we mean it. You can always book a weekend appointment too!</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>I have to work, but my kids will be home. Can they let the technician in?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Yup, as long as one is over 18 years old. Technicians won't be able to enter your home to complete the install without an adult present.</p> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>How long will the appointment take?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>An average internet installation takes about 30 minutes. This gives the technician enough time to check the signal levels both inside and outside the home, install the modem, and give you a rundown on how it all works. We like to get it right the first time, so if the technician notices anything out of the ordinary, (like old cable line or splitters from the 1970s!) they'll replace it. This would add a bit of time to the appointment.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Do I have to do anything to prepare for the installation of my internet service?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>If you have a rough idea of where you would like your modem located, it's ideal to keep that area free of clutter for a speedier install. If you're renting your home, please have a <a href="http://www.fido.ca/cms/fido/user-guide/support/pdfs/Internet/English/Fido_Home-Internet_Letter-of-Permission_ENG.pdf">letter of permission</a> from your landlord, stating it's ok for us to install internet service.</p> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>What can I expect during installation of my internet service?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Depending on the nature of the installation, our techs may require access to a number of different rooms and the basement within the home. They carry a number of tools, and depending on the work involved may have to drill holes, fish wire, and turn on and off breakers if safety requires it. We try to be as neat as possible during any internal construction. Outside your home you may notice the technician visit the customer service enclosure (the little grey box) at the side of your home, the local pedestal (a tall green box, usually located near the grassy boulevard connected to the street), or climb up a ladder in your yard depending on the location of the cable services.</p> <p>Our technicians will clean up any mess made during installation, fully demonstrate the set-up and operation of your new product and answer any questions you have.</p> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>How soon after the technician leaves will I have to wait to use the internet?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Right away! You'll be connected before the technician even leaves your home.</p> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>I'm worried about Wi-Fi security. Will the installation tech answer my Wi-Fi questions?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Before the technician leaves your home they'll walk you through your Wi-Fi security set-up and you'll have the opportunity to choose a password to protect your home network.</p> </div> </div> </div> <!-- faq 7 end --> <!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>What if I forget my Wi-Fi password?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>The technician will walk you through steps so you'll know how to deal. We want to make sure you're completely comfortable with your new product before we leave your home.</p> </div> </div> </div> <!-- faq 8 end --></div> </div> internet installation appointment technician À quoi devez-vous vous attendre? | Soutien Fido Je suis très occupé la semaine. Vais-je devoir attendre le technicien à la maison toute la journée? Installation par le technicien : À quoi devez-vous vous attendre? <div id="support_6"> <div class="bloc_content"><!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Je suis tr&egrave;s occup&eacute; la semaine. Vais-je devoir attendre le technicien &agrave; la maison toute la journ&eacute;e?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Pas du tout. Nous savons &agrave; quel point votre temps est pr&eacute;cieux. C&rsquo;est pourquoi nous proposons deux plages de rendez-vous. Et si nous disons que nous allons nous pr&eacute;senter entre 8&nbsp;h et 10&nbsp;h, ce ne sont pas des paroles en l&rsquo;air. Vous pouvez &eacute;galement obtenir un rendez-vous le week-end!</p> </div> </div> </div> <!-- faq 1 end --> <!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Je serai au travail, mais mes enfants seront &agrave; la maison. Le technicien pourra-t-il proc&eacute;der &agrave; l&rsquo;installation?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Oui, pourvu qu&rsquo;au moins un enfant soit &acirc;g&eacute; de 18&nbsp;ans ou plus. Le technicien n&rsquo;est pas autoris&eacute; &agrave; entrer chez vous en l&rsquo;absence d&rsquo;un adulte.</p> </div> </div> </div> <!-- faq 2 end --> <!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Combien de temps prendra l&rsquo;installation?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>En moyenne, une installation de service Internet prend 30&nbsp;minutes. C&rsquo;est le temps dont a besoin le technicien pour v&eacute;rifier le niveau du signal &agrave; l&rsquo;int&eacute;rieur et &agrave; l&rsquo;ext&eacute;rieur du domicile, installer le modem et vous expliquer l&rsquo;ensemble du fonctionnement. Notre objectif est de bien faire les choses en une seule visite. Donc, si le technicien remarque un &eacute;l&eacute;ment inhabituel (comme de vieux c&acirc;bles ou des coupleurs des ann&eacute;es&nbsp;1970!), il le remplacera. Le cas &eacute;ch&eacute;ant, il est possible que l&rsquo;installation prenne un peu plus de temps.</p> </div> </div> </div> <!-- faq 3 end --> <!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Que dois-je faire en pr&eacute;vision de l&rsquo;installation de mon service Internet?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Si vous avez une id&eacute;e de l&rsquo;endroit o&ugrave; vous souhaitez installer votre modem, il serait souhaitable de lib&eacute;rer l&rsquo;espace afin d&rsquo;acc&eacute;l&eacute;rer l&rsquo;installation. Si vous &ecirc;tes locataire, demandez une <a href="http://www.fido.ca/cms/fido/user-guide/support/pdfs/Internet/French/Fido_Home-Internet_Letter-of-Permission_FR.pdf">lettre</a> de votre propri&eacute;taire indiquant qu&rsquo;il accepte l&rsquo;installation du service Internet.</p> </div> </div> </div> <!-- faq 4 end --> <!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>&Agrave; quoi puis-je m&rsquo;attendre pendant l&rsquo;installation de mon service Internet?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Selon la nature de l&rsquo;installation, il est possible que nos techniciens doivent acc&eacute;der &agrave; diff&eacute;rentes pi&egrave;ces et au sous-sol. Ils sont &eacute;quip&eacute;s de plusieurs outils et, selon la nature de l&rsquo;installation, il est possible qu&rsquo;ils doivent percer des trous, faire passer des fils et fermer les disjoncteurs par mesure de s&eacute;curit&eacute;. Nous tentons de faire le travail le plus soign&eacute; possible lorsque nous devons effectuer des travaux &agrave; l&rsquo;int&eacute;rieur. Il est possible que le technicien acc&egrave;de &agrave; la bo&icirc;te de service (la petite bo&icirc;te grise qui se trouve &agrave; l&rsquo;ext&eacute;rieur) et &agrave; la borne locale (la grande bo&icirc;te verte qui se trouve g&eacute;n&eacute;ralement pr&egrave;s de la bande de gazon qui borde la rue), ou doive grimper dans une &eacute;chelle pour acc&eacute;der aux installations du service du c&acirc;ble qui se trouvent dans votre cour.</p> <p>Le technicien nettoiera derri&egrave;re lui, vous expliquera en d&eacute;tail la configuration et le fonctionnement de votre nouveau produit et r&eacute;pondra &agrave; vos questions.</p> </div> </div> </div> <!-- faq 5 end --> <!-- faq 6 start --> <div class="faq-container"> <div class="faq-question"> <h3>Quand pourrais-je commencer &agrave; utiliser Internet une fois le technicien parti?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Imm&eacute;diatement! En fait, vous serez connect&eacute; avant m&ecirc;me que le technicien soit parti.</p> </div> </div> </div> <!-- faq 6 end --> <!-- faq 7 start --> <div class="faq-container"> <div class="faq-question"> <h3>Je suis pr&eacute;occup&eacute; par la s&eacute;curit&eacute; du r&eacute;seau Wi-Fi. Le technicien pourra-t-il r&eacute;pondre &agrave; mes questions sur le Wi-Fi?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Avant de partir, le technicien vous expliquera la configuration de la s&eacute;curit&eacute; du Wi-Fi et vous pourrez choisir un mot de passe pour prot&eacute;ger votre r&eacute;seau.</p> </div> </div> </div> <!-- faq 7 end --> <!-- faq 8 start --> <div class="faq-container"> <div class="faq-question"> <h3>Que dois-je faire si j&rsquo;oublie le mot de passe du r&eacute;seau Wi-Fi?</h3> <span class="action"> <em class="rui-icon-plus"></em> </span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Le technicien va vous expliquer la marche &agrave; suivre si jamais cela se produit. Nous voulons que vous soyez totalement &agrave; l&rsquo;aise avec votre nouveau produit avant de partir.</p> </div> </div> </div> <!-- faq 8 end --></div> </div> technicien installation 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

What to expect during tech install appointment?

I'm really busy during the week. Will I have to wait at home all day for a technician to show up?

No way. We know how valuable your time is. That's why we offer 2-hour appointment windows. When we say we’ll be there between 8am – 10am we mean it. You can always book a weekend appointment too!

I have to work, but my kids will be home. Can they let the technician in?

Yup, as long as one is over 18 years old. Technicians won't be able to enter your home to complete the install without an adult present.

How long will the appointment take?

An average internet installation takes about 30 minutes. This gives the technician enough time to check the signal levels both inside and outside the home, install the modem, and give you a rundown on how it all works. We like to get it right the first time, so if the technician notices anything out of the ordinary, (like old cable line or splitters from the 1970s!) they'll replace it. This would add a bit of time to the appointment.

Do I have to do anything to prepare for the installation of my internet service?

If you have a rough idea of where you would like your modem located, it's ideal to keep that area free of clutter for a speedier install. If you're renting your home, please have a letter of permission from your landlord, stating it's ok for us to install internet service.

What can I expect during installation of my internet service?

Depending on the nature of the installation, our techs may require access to a number of different rooms and the basement within the home. They carry a number of tools, and depending on the work involved may have to drill holes, fish wire, and turn on and off breakers if safety requires it. We try to be as neat as possible during any internal construction. Outside your home you may notice the technician visit the customer service enclosure (the little grey box) at the side of your home, the local pedestal (a tall green box, usually located near the grassy boulevard connected to the street), or climb up a ladder in your yard depending on the location of the cable services.

Our technicians will clean up any mess made during installation, fully demonstrate the set-up and operation of your new product and answer any questions you have.

How soon after the technician leaves will I have to wait to use the internet?

Right away! You'll be connected before the technician even leaves your home.

I'm worried about Wi-Fi security. Will the installation tech answer my Wi-Fi questions?

Before the technician leaves your home they'll walk you through your Wi-Fi security set-up and you'll have the opportunity to choose a password to protect your home network.

What if I forget my Wi-Fi password?

The technician will walk you through steps so you'll know how to deal. We want to make sure you're completely comfortable with your new product before we leave your home.