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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/internet-pre-install] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;19;1501315683;358614650;7;-1151093806;335;db19;2h01;3h597c4263;4h1560067a] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=19=sn=83344A53EA555E648CE39E97587B7051=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1737565129] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [8af75138-6145cccf-56906a9] [X-Forwarded-For] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-RequestState] = [agentId=0x597c4263&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content internet-pre-install on =3=srv=19=sn=83344A53EA555E648CE39E97587B7051=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rmh 2017-08-24 18:32:58 site/support j6ho4rmh templatedata/site/support/data/Internet/Care/internet-pre-install 1503613978 2017-09-01 02:06:27 /default/main/internet/fido/STAGING /default/main/internet/fido internet-pre-install 1503703142532 2017-09-01 02:06:27 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/Internet/Care/internet-pre-install templatedata/site/support/data/Internet/Care/internet-pre-install true internet-pre-install ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Internet GetStarted customer regular customer_care faqs LifeCycleStage PreInstallation Modem DetailsWirelessGateway Hitron CGN3AMF 76 Must I be home when modem is installed? | Fido Support Yes, someone 18 years of age or older needs to be home for a technician. Do I need to be home when my modem is installed? <p>Yes, someone 18 years of age or older needs to be home for a technician. <br /><br />If you choose to have your modem shipped or to pick it up in a store, you can get started immediately in most cases. However, depending on your address we may need to send a technician to your area so we can activate your internet connection on our network. This would happen within two days of placing your Fido Home Internet order with us.&nbsp; The switch is usually located outside your home so you don&rsquo;t need to be home for us to flip it on. When your connection is active, you&rsquo;ll receive a note from the tech letting you know. <br /><br />If there&rsquo;s an issue activating your internet connection, the tech will explain why and go over next steps if you happen to be home, or they&rsquo;ll call to fill you in on the details. <br /><br />Once you have the modem and an active connection, follow the Quick Start Guide included with your modem and get streaming or <a href="/consumer/content/internet-modem-install">click here</a>!</p> modem installation technician Dois-je être chez moi de l'installation du modem | Soutien Fido Oui. Une personne âgée de 18 ans ou plus doit être sur place lorsque le technicien passera. Dois-je être chez moi au moment de l'installation du modem? <p>Oui. Une personne &acirc;g&eacute;e de 18 ans ou plus doit &ecirc;tre sur place lorsque le technicien passera. <br /><br />Si vous d&eacute;cidez de faire exp&eacute;dier votre modem &agrave; votre domicile ou en magasin, vous pouvez g&eacute;n&eacute;ralement l&rsquo;installer sur-le-champ. Par contre, selon votre adresse, il est possible qu&rsquo;un technicien doive se rendre dans votre secteur pour activer votre connexion Internet sur notre r&eacute;seau. Cette activation se fera dans les deux jours suivant la date o&ugrave; vous avez pass&eacute; votre commande de service Internet r&eacute;sidentiel Fido. Comme le commutateur se trouve g&eacute;n&eacute;ralement &agrave; l&rsquo;ext&eacute;rieur du domicile, vous n&rsquo;avez pas &agrave; &ecirc;tre pr&eacute;sent pour que nous puissions l&rsquo;activer. Le technicien vous enverra une note lorsque votre connexion sera activ&eacute;e. <br /><br />Si l&rsquo;activation de votre connexion Internet pr&eacute;sente un probl&egrave;me, le technicien vous en expliquera la raison et prendra les mesures n&eacute;cessaires si vous &ecirc;tes &agrave; la maison. Sinon, il vous appellera pour vous donner les d&eacute;tails. <br /><br />Lorsque vous aurez le modem en votre possession et que votre connexion aura &eacute;t&eacute; activ&eacute;e, vous n&rsquo;aurez qu&rsquo;&agrave; suivre les consignes du Guide de d&eacute;marrage rapide fourni avec le modem pour commencer &agrave; regarder du contenu en continu ou <a href="/consumer/content/internet-modem-install">cliquez ici</a>!</p> modem installation technicien 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Do I need to be home when my modem is installed?

Yes, someone 18 years of age or older needs to be home for a technician.

If you choose to have your modem shipped or to pick it up in a store, you can get started immediately in most cases. However, depending on your address we may need to send a technician to your area so we can activate your internet connection on our network. This would happen within two days of placing your Fido Home Internet order with us.  The switch is usually located outside your home so you don’t need to be home for us to flip it on. When your connection is active, you’ll receive a note from the tech letting you know.

If there’s an issue activating your internet connection, the tech will explain why and go over next steps if you happen to be home, or they’ll call to fill you in on the details.

Once you have the modem and an active connection, follow the Quick Start Guide included with your modem and get streaming or click here!