fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/internet-change-install-appointment] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;1333433793;851187;7;-1151093806;1857;7189;2h01;3h4f7a95c1;4h0cfcf3] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=8AAFC06206A1E6411626899F1A17D7CF=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1737565129] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [8af75138-6145cc50-565b645] [X-Forwarded-For] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-RequestState] = [agentId=0x4f7a95c1&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content internet-change-install-appointment /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=14=sn=8AAFC06206A1E6411626899F1A17D7CF=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/internet-change-install-appointment] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;14;1333433793;851187;7;-1151093806;1857;7189;2h01;3h4f7a95c1;4h0cfcf3] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=14=sn=8AAFC06206A1E6411626899F1A17D7CF=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-1737565129] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [8af75138-6145cc50-565b645] [X-Forwarded-For] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-RequestState] = [agentId=0x4f7a95c1&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content internet-change-install-appointment on =3=srv=14=sn=8AAFC06206A1E6411626899F1A17D7CF=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4rio 2017-08-24 18:32:56 site/support j6ho4rio templatedata/site/support/data/Internet/Care/internet-change-install-appointment 1503613976 2017-09-01 02:06:26 /default/main/internet/fido/STAGING /default/main/internet/fido internet-change-install-appointment 1503703142532 2017-09-01 02:06:26 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/Internet/Care/internet-change-install-appointment templatedata/site/support/data/Internet/Care/internet-change-install-appointment true internet-change-install-appointment ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Internet GetStarted regular customer_care how_tos LifeCycleStage PreInstallation Modem DetailsWirelessGateway Hitron 431 How to view/change install appointment | Fido Support If you decided to have a technician install your modem and Wi-Fi network, here’s how to view/change the appointment in My Account. How can I view/change my Assisted Install Appointment? <div class="bloc_content"> <p>If self-installing your modem and Wi-Fi network was a bit outside your comfort zone and you decided to have a technician help, here's how to view or change the appointment you made:</p> <ol> <li>Log in to <a href="/login">My Account.</a></li> <li>From the Overview page, click the <strong>View Order Details </strong>link.</li> <li>On the pop-up window click on the <strong>View/Change Technician Appointments</strong> link. Your currently-scheduled appointment will be displayed.</li> <li>Click the <strong>Reschedule My Appointment</strong> link to change your appointment.</li> <li>Select a date and time when you'll be available.</li> <li>Enter your contact number.</li> <li>Enter any special instructions (optional).</li> <li>Click <strong>Confirm</strong> to submit your request.</li> </ol> <p>Well done! A pop up message will confirm your appointment was rescheduled and it will show the new date and time!</p> <p>Want more info on what to expect during your assisted install? <a href="/consumer/content/internet-tech-install-expectations">Check out this article.</a></p> </div> installation appointment assisted install techician Comment voir/modifier mon rendez-vous | Soutien Fido Si l'auto-installation de votre modem et de votre réseau Wi-Fi vous semblait un peu trop compliquée et que vous avez décidé d’avoir recours à un technicien, voici comment vous pouvez voir ou modifier le rendez-vous que vous avez fixé Comment voir/modifier mon rendez-vous pour l'installation assistée? <div class="bloc_content"> <p>Si l'auto-installation de votre modem et de votre r&eacute;seau Wi-Fi vous semblait un peu trop compliqu&eacute;e et que vous avez d&eacute;cid&eacute; d&rsquo;avoir recours &agrave; un technicien, voici comment vous pouvez voir ou modifier le rendez-vous que vous avez fix&eacute; :</p> <ol> <li>Acc&eacute;dez &agrave; <a href="/login">Mon Compte.</a></li> <li>&Agrave; partir de la page Aper&ccedil;u, cliquez sur le lien <strong>Voir les d&eacute;tails de la commande</strong>.</li> <li>Dans la fen&ecirc;tre contextuelle, cliquez sur le lien <strong>Afficher/Modifier les rendez-vous</strong>. Votre rendez-vous actuellement pr&eacute;vu sera affich&eacute;.</li> <li>Cliquez sur le lien <strong>Modifier mon rendez-vous</strong> pour changer votre rendez-vous.</li> <li>Choisissez une date et une heure qui vous conviennent.</li> <li>Entrez votre num&eacute;ro de t&eacute;l&eacute;phone.</li> <li>Saisissez toutes directives sp&eacute;ciales (facultatif).</li> <li>Cliquez sur <strong>Confirmer</strong> pour soumettre votre demande.</li> </ol> <p>Bravo! Une fen&ecirc;tre contextuelle appara&icirc;tra pour confirmer votre nouveau rendez-vous, avec les nouvelles date et heure!</p> <p>Vous voulez savoir &agrave; quoi vous attendre de votre installation assist&eacute;e? <a href="/consumer/content/internet-tech-install-expectations">Lisez cet article.</a></p> </div> modifier techniciens installation rendez-vous 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How can I view/change my Assisted Install Appointment?

If self-installing your modem and Wi-Fi network was a bit outside your comfort zone and you decided to have a technician help, here's how to view or change the appointment you made:

  1. Log in to My Account.
  2. From the Overview page, click the View Order Details link.
  3. On the pop-up window click on the View/Change Technician Appointments link. Your currently-scheduled appointment will be displayed.
  4. Click the Reschedule My Appointment link to change your appointment.
  5. Select a date and time when you'll be available.
  6. Enter your contact number.
  7. Enter any special instructions (optional).
  8. Click Confirm to submit your request.

Well done! A pop up message will confirm your appointment was rescheduled and it will show the new date and time!

Want more info on what to expect during your assisted install? Check out this article.