fido/content on false false [Cookie] = [dtCookie==3=srv=16=sn=0A7CBB262B80671781F1BB3883E18121=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/identifying-fraud-phishing] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [-1642475075] [True-Client-IP] = [100.26.182.28] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;-989886434;9327400;7;-1151093806;363] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [100.26.182.28, 23.46.238.140] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [100.26.182.28, 23.46.238.140] [X-dynaTrace-RequestState] = [agentId=0xc4ff881e&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content identifying-fraud-phishing /nac/#/choose-phone /nac/#/choose-plan mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /pages/#/internet promotions fido-home-phone mobile/lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=16=sn=0A7CBB262B80671781F1BB3883E18121=perc=100000=ol=0=mul=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie==3=srv=16=sn=0A7CBB262B80671781F1BB3883E18121=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/identifying-fraud-phishing] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [X-WebLogic-Force-JVMID] = [-1642475075] [True-Client-IP] = [100.26.182.28] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW3;1415312027;16;-989886434;9327400;7;-1151093806;363] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [100.26.182.28, 23.46.238.140] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-Forwarded-For] = [100.26.182.28, 23.46.238.140] [X-dynaTrace-RequestState] = [agentId=0xc4ff881e&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] content identifying-fraud-phishing on =3=srv=16=sn=0A7CBB262B80671781F1BB3883E18121=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US j6ho4ri3 2017-08-24 18:32:53 true site/support j6ho4ri3 templatedata/site/support/data/billing-account/identifying-fraud-phishing 1545148664 2018-12-18 15:56:40 /default/main/internet/fido/STAGING /default/main/internet/fido identifying-fraud-phishing 1545148703265 2018-12-18 15:56:40 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/identifying-fraud-phishing templatedata/site/support/data/billing-account/identifying-fraud-phishing 1 true identifying-fraud-phishing ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile customer prepaid, regular customer_care how_tos FraudEmergency 1460996772330 Identity Theft (Phishing, Vishing and Smishing) Not everyone is as honest and well-behaved as you are. It’s shameful but true, and if you don’t know how to recognize the It’s regrettable but true that not everyone is as honest as you are. There are scammers out there, and not knowing the tell-tale signs of their schemes can make you an easy target. Read on for what you need to know about dealing with fraudsters, their scams, and how to report them. Identity Theft (Phishing, Vishing and Smishing) <p>There are 3 common ways scammers reach out: by email (phishing), phone/voice (vishing) and text (smishing). Often, their goal is to trick you into doing or sharing something you shouldn&rsquo;t, so that they can steal your money or identity.</p> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Phishing</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Phishers uses bogus email addresses, websites, or pop-up windows to get you to share your personal info, usually with an offer that seems too good to be true. Many times, they pretend to be companies you know and trust, like us.</p> <h4><strong>If you receive a strange email from what appears to be Fido:</strong></h4> <p>Don&rsquo;t reply to it or forward it -- instead, take a screenshot of the email and forward it to <a href="mailto:internetabuse@fidomobile.ca">internetabuse@fidomobile.ca</a>. Ensure it includes your email address, the contents of the email and any website it asks you to visit. And don&rsquo;t forget to include the header.</p> <p>You won&rsquo;t receive a response to the email, but we&rsquo;ll definitely look into it and do what we can to identify the phisher.</p> <p>**If you clicked on a link or responded to the email and later thought &ldquo;Hey, that might have been a scam,&rdquo; we strongly recommend you change all your passwords and PINs.</p> <h4><strong>If you receive a strange email from another company:</strong></h4> <p>Don&rsquo;t click any links. Don&rsquo;t open any attachments. Do report the incident to the <a href="http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm" target="_blank">Canadian Anti-Fraud Centre</a>. You can also call them at <strong>1-888-495-8501</strong>.</p> </div> </div> </div> <!-- faq 1 end --><!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Vishing</h3> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Vishers call and offer fake rate plans and incentives or invite you to complete surveys while asking you to &ldquo;verify&rdquo; your account information. But don&rsquo;t be fooled &mdash; all these scammers want is your personal and/or financial info.</p> <h4><strong>If you receive a suspicious call from someone who says they work for Fido:<strong></strong></strong></h4> <strong><strong> <p>Hang up. It&rsquo;s that simple. If you&rsquo;re uncomfortable hanging up on people, hear them out but don&rsquo;t give them any information.</p> <p><strong>Do</strong> write down the phone number that appears on your call display, make notes about what the other person said during the call, and then call Fido to give us the details. We&rsquo;ll take it from there.</p> <p>** If you <strong>gave</strong> the caller info and think it may have been a scam, change your passwords and PINs immediately.</p> <h4><strong>If you&rsquo;ve received a suspicious call from another company:</strong></h4> <p>Don&rsquo;t provide any personal info to the caller. Just report the call to the <a href="http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm" target="_blank">Canadian Anti-Fraud Centre</a> by email or phone (<strong>1-888-495-8501</strong>).</p> </strong></strong></div> <strong><strong> </strong></strong></div> <strong><strong> </strong></strong></div> <p><strong><strong> <!-- faq 2 end --><!-- faq 3 start --> </strong></strong></p> <div class="faq-container"><strong><strong> <div class="faq-question"> <h3>Smishing (SMS)</h3> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Smishers use text messages to scam you into giving up your personal or financial information, usually by inviting you to a visit a website or call a number. These can be difficult to identify given how little text there is, but if the tone of the text feels off, then it&rsquo;s probably a fake.</p> <p>The good news is that Fido uses sophisticated anti-spam software in our network to help protect you from SMS spammers. The software uses advanced threat detection algorithms to constantly hunt for and identify suspicious activity.</p> <h4><strong>If you received a smishy text from &ldquo;Fido&rdquo;:</strong></h4> <p>Don&rsquo;t respond to it and don&rsquo;t click any of the links in it. You can submit the spam message to be blocked by forwarding the text message to <strong>7726</strong>. Not sure if you&rsquo;ll remember it? <strong>7726</strong> spells out <strong>SPAM</strong>.</p> <p>Note that only message content is considered for blocking, not the senders telephone number as those tend to change often. Once you&rsquo;ve forwarded the message, you can safely delete it from your phone.</p> <p><strong>To forward from an Android device:</strong> Press and hold the spam SMS message &gt; Select the &ldquo;forwarding&rdquo; button/arrow &gt; Send to 7726</p> <p><strong>To forward from iOS:</strong> Press and hold the spam SMS message &gt; Select more &gt; Select messages &gt; Select the &ldquo;forward&rdquo; arrow &gt; Send to 7726</p> <p>** If you accidentally clicked on a link or responded to the suspicious email and now you&rsquo;re having second thoughts, you should log in to your Fido account and change your passwords and PINs.</p> <p>Have other concerns? You can report it to the <a href="http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm"><strong>Canadian Anti-Fraud Centre</strong></a> by email or phone (<strong>1-888-495-8501</strong>).</p> <p>&nbsp;</p> </div> </div> </strong></strong></div> <p><strong><strong> <!-- faq 3 end --><!-- faq 4 start --> </strong></strong></p> <div class="faq-container"><strong><strong> <div class="faq-question"> <h3>Reporting identity theft</h3> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>The RCMP takes phishing, vishing and smishing just as seriously as we do. They even have a squad dedicated to it. <a href="http://www.rcmp-grc.gc.ca/scams-fraudes/victims-guide-victimes-eng.htm" target="_blank">View their identity theft assistance guide</a>.</p> </div> </div> </strong></strong></div> <p><strong><strong> <!-- faq 4 end --><!-- faq 5 start --> </strong></strong></p> <div class="faq-container"><strong><strong> <div class="faq-question"> <h3>Six ways to identify fraudulent information requests</h3> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p><strong>1. Be wary of requests for personal information</strong></p> <p>Most legit businesses don&rsquo;t use emails or pop-ups when gathering personal information like a bank account number. And they won&rsquo;t direct you to a shady URL to enter your bank account info, either.</p> <p><strong>2. Watch for alarmists</strong></p> <p>If you get offered lottery-sized payouts for a little bit of information, or you&rsquo;re threatened if you don&rsquo;t share your information, it&rsquo;s a scam.</p> <p><strong>3. Look for typos in URLs or email addresses</strong></p> <p>Scam artists will often register domains with minor variations on actual domain names, like www.ffido.ca</p> <p><strong>4. Misspellings or grammatical errors</strong></p> <p>Keep in mind that most reputable companies have editors and proofreaders check everything before it goes out.</p> <p><strong>5. Look for the &ldquo;s&rdquo;</strong></p> <p>When you see &ldquo;https&rdquo; in front of a URL, you know it&rsquo;s secure. Don&rsquo;t see the &ldquo;s&rdquo;? Don&rsquo;t submit.</p> <p><strong>6. Stay informed</strong></p> <p>There are a lot of sites where you can learn more about detecting fraud and keeping yourself safe. Here are some good ones to check out:</p> <ul> <li><a href="http://www.rcmp-grc.gc.ca/scams-fraudes/victims-guide-victimes-eng.htm" target="_blank">Identity Theft and Identity Fraud Victim Assistance Guide</a></li> <li><a href="http://www.rcmp-grc.gc.ca/scams-fraudes/phishing-eng.htm" target="_blank">Email Fraud/Phishing Information</a></li> <li><a href="http://www.antifraudcentre-centreantifraude.ca/index-eng.htm" target="_blank">The Canadian Anti-Fraud Centre</a></li> </ul> </div> </div> </strong></strong></div> <p><strong><strong> </strong></strong></p> <p><strong><strong><br /></strong></strong></p> <p><strong><strong> </strong></strong></p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> fraud phishing smishing vishing scam phishing Vol d’identité (hameçonnage vocal, par courriel ou par texto) Malheureusement, tout le monde n’est pas aussi honnête que vous. Les escrocs existent, et si vous ne savez pas reconnaître les signes révélateurs de leurs stratagèmes, vous pourriez devenir une cible facile. Lisez ce qui suit pour apprendre comment lutter contre les fraudeurs ainsi que leurs stratagèmes, et pour savoir comment les dénoncer. Vol d’identité (hameçonnage vocal, par courriel ou par texto) <p>Les escrocs utilisent ces trois moyens pour communiquer avec vous : le hame&ccedil;onnage vocal (par t&eacute;l&eacute;phone/voix), par courriel ou par texto. Leur objectif consiste g&eacute;n&eacute;ralement &agrave; vous inciter &agrave; faire quelque chose ou &agrave; divulguer des renseignements que vous ne devriez pas, car ils veulent voler votre argent ou votre identit&eacute;.</p> <!-- faq 1 start --> <div class="faq-container"> <div class="faq-question"> <h3>Hame&ccedil;onnage par courriel</h3> </div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Les hame&ccedil;onneurs utilisent des adresses &eacute;lectroniques, des sites web ou des fen&ecirc;tres contextuelles bidon pour vous inciter &agrave; partager vos renseignements personnels, habituellement en vous pr&eacute;sentant une offre qui semble trop belle pour &ecirc;tre vraie. Souvent, ils pr&eacute;tendent m&ecirc;me repr&eacute;senter des entreprises que vous connaissez et en lesquelles vous avez confiance, comme la n&ocirc;tre.</p> <h4><strong>Si vous recevez un courriel inhabituel qui semble provenir de Fido :</strong></h4> <p>N&rsquo;y r&eacute;pondez pas et ne le transf&eacute;rez pas. Faites plut&ocirc;t une saisie d&rsquo;&eacute;cran du courriel et envoyez-la &agrave; <a href="mailto:internetabuse@fidomobile.ca">internetabuse@fidomobile.ca</a>. Assurez-vous d&rsquo;indiquer votre adresse &eacute;lectronique, le contenu du courriel et tout site web que vous &ecirc;tes invit&eacute; &agrave; consulter. Et n&rsquo;oubliez pas d&rsquo;inclure l&rsquo;objet du courriel.</p> <p>M&ecirc;me si on ne r&eacute;pondra pas &agrave; votre courriel, on &eacute;tudiera certainement le dossier et on fera de notre mieux pour identifier l&rsquo;hame&ccedil;onneur.</p> <p>** Si vous avez cliqu&eacute; sur un lien ou r&eacute;pondu au courriel et avez pens&eacute; apr&egrave;s coup qu&rsquo;il pouvait s&rsquo;agir d&rsquo;une escroquerie, nous vous recommandons fortement de changer tous vos mots de passe et NIP.</p> <h4><strong>Si vous recevez un courriel douteux de la part d&rsquo;une autre entreprise :</strong></h4> <p>Ne cliquez sur aucun lien. N&rsquo;ouvrez aucune pi&egrave;ce jointe. Signalez plut&ocirc;t l&rsquo;incident au <a href="http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-fra.htm" target="_blank">Centre antifraude du Canada</a>. Vous pouvez aussi composer le <strong>1-888-495-8501</strong> pour le faire.</p> </div> </div> </div> <!-- faq 1 end --><!-- faq 2 start --> <div class="faq-container"> <div class="faq-question"> <h3>Hame&ccedil;onnage vocal</h3> </div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Les hame&ccedil;onneurs vocaux vous appellent et vous offrent de faux forfaits et des primes ou vous invitent &agrave; r&eacute;pondre aux questions d&rsquo;un sondage pendant qu&rsquo;ils vous demandent de &laquo; v&eacute;rifier &raquo; les renseignements sur votre compte. Mais ne vous laissez pas berner. Tout ce qui int&eacute;resse ces hame&ccedil;onneurs, ce sont vos renseignements personnels ou financiers.</p> <h4><strong>Si vous recevez un appel suspect d&rsquo;un soi-disant repr&eacute;sentant de Fido :</strong></h4> <p>Raccrochez. C&rsquo;est aussi simple que &ccedil;a! Si vous n&rsquo;&ecirc;tes pas &agrave; l&rsquo;aise de lui raccrocher au nez, &eacute;coutez ce qu&rsquo;il a &agrave; dire, mais ne lui donnez aucun renseignement.</p> <p>Par contre, vous pouvez <strong>&eacute;crire</strong> le num&eacute;ro de t&eacute;l&eacute;phone qui appara&icirc;t sur votre afficheur, noter ce que la personne a dit pendant l&rsquo;appel, puis communiquer les d&eacute;tails &agrave; Fido. On se chargera du reste.</p> <p>** Si vous avez <strong>divulgu&eacute;</strong> des renseignements &agrave; l&rsquo;interlocuteur et que vous croyez qu&rsquo;il s&rsquo;agissait d&rsquo;une fraude, changez vos mots de passe et NIP sans tarder.</p> <h4><strong>Si vous recevez un appel douteux de la part d&rsquo;une autre entreprise :</strong></h4> <p>Ne fournissez aucun renseignement personnel &agrave; l&rsquo;interlocuteur. Signalez plut&ocirc;t l&rsquo;incident au <a href="http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-fra.htm" target="_blank">Centre antifraude du Canada</a> par courriel ou par t&eacute;l&eacute;phone (<strong>1-888-495-8501</strong>).</p> </div> </div> </div> <!-- faq 2 end --><!-- faq 3 start --> <div class="faq-container"> <div class="faq-question"> <h3>Hame&ccedil;onnage par texto</h3> </div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Les hame&ccedil;onneurs par texto vous incitent &agrave; leur d&eacute;voiler des renseignements personnels ou financiers, habituellement en vous invitant &agrave; consulter un site web ou &agrave; composer un num&eacute;ro. Ils peuvent &ecirc;tre assez difficiles &agrave; d&eacute;tecter &eacute;tant donn&eacute; la bri&egrave;vet&eacute; du texto, mais si le ton du texte vous semble inhabituel, il s&rsquo;agit probablement d&rsquo;hame&ccedil;onnage.</p> <p>Par chance, Fido utilise un logiciel anti-pourriel sophistiqu&eacute; sur son r&eacute;seau pour mieux vous prot&eacute;ger contre les textos ind&eacute;sirables. Ce logiciel utilise des algorithmes &eacute;volu&eacute;s qui font des recherches en permanence pour d&eacute;tecter toute activit&eacute; suspecte.</p> <h4><strong>Si vous recevez un texto suspect de la part de &laquo; Fido &raquo; :</strong></h4> <p>N&rsquo;y r&eacute;pondez pas et ne cliquez sur aucun lien. Signalez le texto pourriel au <strong>7726</strong> afin qu&rsquo;il soit bloqu&eacute;. Pour vous en rappeler, <strong>7726</strong> correspond &agrave; <strong>SPAM</strong> sur votre clavier en anglais.</p> <p>N&rsquo;oubliez pas que seul le contenu du texto est pris en compte pour le blocage, et non le num&eacute;ro de t&eacute;l&eacute;phone de l&rsquo;exp&eacute;diteur, puisque ces num&eacute;ros changent souvent. Une fois le texto transf&eacute;r&eacute;, vous pouvez le supprimer en toute s&eacute;curit&eacute; de votre t&eacute;l&eacute;phone.</p> <p><strong>Pour transf&eacute;rer un texto sur un appareil Android :</strong> Touchez le message du texto pourriel et gardez le doigt sur l&rsquo;&eacute;cran &gt; Touchez la fl&egrave;che de transfert &gt; Envoyez &agrave; 7726.</p> <p><strong>Pour transf&eacute;rer un texto sur un appareil iOS :</strong> Touchez le message du texto pourriel et gardez le doigt sur l&rsquo;&eacute;cran &gt; Touchez Options &gt; Touchez la fl&egrave;che de transfert &gt; Envoyez &agrave; 7726.</p> <p>** Si vous avez cliqu&eacute; sur un lien par erreur ou si vous avez r&eacute;pondu au texto et que vous doutez de son authenticit&eacute;, acc&eacute;dez &agrave; votre compte Fido et changez vos mots de passe et NIP.</p> <p>Avez-vous d&rsquo;autres pr&eacute;occupations? D&eacute;noncez le message au <a href="http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-fra.htm"><strong>Centre antifraude du Canada</strong></a> par courriel ou par t&eacute;l&eacute;phone (<strong>1-888-495-8501</strong>).</p> <p>&nbsp;</p> </div> </div> </div> <!-- faq 3 end --><!-- faq 4 start --> <div class="faq-container"> <div class="faq-question"> <h3>Signaler un vol d&rsquo;identit&eacute;</h3> </div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Comme nous, la GRC prend tr&egrave;s au s&eacute;rieux les cas d&rsquo;hame&ccedil;onnage vocal, par courriel ou par texto. Elle a m&ecirc;me mis sur pied une &eacute;quipe consacr&eacute;e &agrave; ce type de fraude. <a href="http://www.rcmp-grc.gc.ca/scams-fraudes/victims-guide-victimes-fra.htm" target="_blank">Consultez son guide concernant le vol d&rsquo;identit&eacute;</a>.</p> </div> </div> </div> <!-- faq 4 end --><!-- faq 5 start --> <div class="faq-container"> <div class="faq-question"> <h3>Six fa&ccedil;ons de d&eacute;tecter des demandes de renseignements frauduleuses</h3> </div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p><strong>1. M&eacute;fiez-vous des demandes de renseignements personnels</strong></p> <p>La plupart des entreprises honn&ecirc;tes n&rsquo;envoient pas de courriels ou n&rsquo;utilisent pas de fen&ecirc;tres contextuelles pour recueillir des renseignements personnels, comme votre num&eacute;ro de compte bancaire. De la m&ecirc;me mani&egrave;re, elles ne vous dirigeront pas vers une adresse URL douteuse afin d&rsquo;y inscrire votre information bancaire.</p> <p><strong>2. Soyez &agrave; l&rsquo;aff&ucirc;t des alarmistes</strong></p> <p>Si l&rsquo;on vous offre des primes dignes du gros lot contre quelques renseignements ou si l&rsquo;on vous menace si vous ne divulguez pas l&rsquo;information demand&eacute;e, c&rsquo;est une arnaque.</p> <p><strong>3. Cherchez les coquilles dans les adresses URL ou &eacute;lectroniques</strong></p> <p>Les escrocs enregistrent souvent des domaines qui sont presque identiques aux v&eacute;ritables noms de domaines, comme www.ffido.ca.</p> <p><strong>4. Portez attention aux erreurs d&rsquo;orthographe ou de grammaire</strong></p> <p>Soyez conscient que la plupart des soci&eacute;t&eacute;s r&eacute;put&eacute;es font appel &agrave; l&rsquo;expertise de r&eacute;dacteurs et de correcteurs d&rsquo;&eacute;preuve avant de publier quelque document que ce soit..</p> <p><strong>5. Cherchez les &laquo; s &raquo;</strong></p> <p>Si une URL contient &laquo; https &raquo;, elle est s&eacute;curis&eacute;e. Vous ne voyez pas le &laquo; s &raquo;? Ne soumettez aucun renseignement.</p> <p><strong>6. Restez inform&eacute;</strong></p> <p>Bon nombre de sites vous informent sur la d&eacute;tection de la fraude et la fa&ccedil;on de vous prot&eacute;ger. En voici quelques-uns :</p> <ul> <li><a href="http://www.rcmp-grc.gc.ca/scams-fraudes/victims-guide-victimes-fra.htm" target="_blank">Guide pour les victimes de fraude ou vol d&rsquo;identit&eacute;</a></li> <li><a href="http://www.rcmp-grc.gc.ca/scams-fraudes/phishing-fra.htm" target="_blank">Courriels frauduleux et hame&ccedil;onnage (phishing)</a></li> <li><a href="http://www.antifraudcentre-centreantifraude.ca/index-fra.htm" target="_blank">Centre antifraude du Canada</a></li> </ul> </div> </div> </div> <p>&nbsp;</p> fraude hameçonnage hameconnage escroquerie hameçonnage 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Identity Theft (Phishing, Vishing and Smishing)

There are 3 common ways scammers reach out: by email (phishing), phone/voice (vishing) and text (smishing). Often, their goal is to trick you into doing or sharing something you shouldn’t, so that they can steal your money or identity.

Phishing

Phishers uses bogus email addresses, websites, or pop-up windows to get you to share your personal info, usually with an offer that seems too good to be true. Many times, they pretend to be companies you know and trust, like us.

If you receive a strange email from what appears to be Fido:

Don’t reply to it or forward it -- instead, take a screenshot of the email and forward it to internetabuse@fidomobile.ca. Ensure it includes your email address, the contents of the email and any website it asks you to visit. And don’t forget to include the header.

You won’t receive a response to the email, but we’ll definitely look into it and do what we can to identify the phisher.

**If you clicked on a link or responded to the email and later thought “Hey, that might have been a scam,” we strongly recommend you change all your passwords and PINs.

If you receive a strange email from another company:

Don’t click any links. Don’t open any attachments. Do report the incident to the Canadian Anti-Fraud Centre. You can also call them at 1-888-495-8501.

Vishing

Vishers call and offer fake rate plans and incentives or invite you to complete surveys while asking you to “verify” your account information. But don’t be fooled — all these scammers want is your personal and/or financial info.

If you receive a suspicious call from someone who says they work for Fido:

Hang up. It’s that simple. If you’re uncomfortable hanging up on people, hear them out but don’t give them any information.

Do write down the phone number that appears on your call display, make notes about what the other person said during the call, and then call Fido to give us the details. We’ll take it from there.

** If you gave the caller info and think it may have been a scam, change your passwords and PINs immediately.

If you’ve received a suspicious call from another company:

Don’t provide any personal info to the caller. Just report the call to the Canadian Anti-Fraud Centre by email or phone (1-888-495-8501).

Smishing (SMS)

Smishers use text messages to scam you into giving up your personal or financial information, usually by inviting you to a visit a website or call a number. These can be difficult to identify given how little text there is, but if the tone of the text feels off, then it’s probably a fake.

The good news is that Fido uses sophisticated anti-spam software in our network to help protect you from SMS spammers. The software uses advanced threat detection algorithms to constantly hunt for and identify suspicious activity.

If you received a smishy text from “Fido”:

Don’t respond to it and don’t click any of the links in it. You can submit the spam message to be blocked by forwarding the text message to 7726. Not sure if you’ll remember it? 7726 spells out SPAM.

Note that only message content is considered for blocking, not the senders telephone number as those tend to change often. Once you’ve forwarded the message, you can safely delete it from your phone.

To forward from an Android device: Press and hold the spam SMS message > Select the “forwarding” button/arrow > Send to 7726

To forward from iOS: Press and hold the spam SMS message > Select more > Select messages > Select the “forward” arrow > Send to 7726

** If you accidentally clicked on a link or responded to the suspicious email and now you’re having second thoughts, you should log in to your Fido account and change your passwords and PINs.

Have other concerns? You can report it to the Canadian Anti-Fraud Centre by email or phone (1-888-495-8501).

 

Reporting identity theft

The RCMP takes phishing, vishing and smishing just as seriously as we do. They even have a squad dedicated to it. View their identity theft assistance guide.

Six ways to identify fraudulent information requests

1. Be wary of requests for personal information

Most legit businesses don’t use emails or pop-ups when gathering personal information like a bank account number. And they won’t direct you to a shady URL to enter your bank account info, either.

2. Watch for alarmists

If you get offered lottery-sized payouts for a little bit of information, or you’re threatened if you don’t share your information, it’s a scam.

3. Look for typos in URLs or email addresses

Scam artists will often register domains with minor variations on actual domain names, like www.ffido.ca

4. Misspellings or grammatical errors

Keep in mind that most reputable companies have editors and proofreaders check everything before it goes out.

5. Look for the “s”

When you see “https” in front of a URL, you know it’s secure. Don’t see the “s”? Don’t submit.

6. Stay informed

There are a lot of sites where you can learn more about detecting fraud and keeping yourself safe. Here are some good ones to check out: