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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/how-to-protect-yourself-from-caller-id-spoofing-and-spam-calls] [Accept-Encoding] = [gzip] [True-Client-IP] = [54.236.59.154] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;16;-600789026;7788348;7;-1151093806;663;b1f8;2h01;3hdc30afde;4h76d73c] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [54.236.59.154, 23.43.58.117] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=16=sn=96FA2BCD6D6FC9DCE3E421368AB7F52A=perc=100000=ol=0=mul=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [1950811368] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [aed832174-5f2942d1-465f463d] [X-Forwarded-For] = [54.236.59.154, 23.43.58.117] [X-dynaTrace-RequestState] = [agentId=0xdc30afde&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content how-to-protect-yourself-from-caller-id-spoofing-and-spam-calls on =3=srv=16=sn=96FA2BCD6D6FC9DCE3E421368AB7F52A=perc=100000=ol=0=mul=1 /default/main/internet/fido/WORKAREA/common en_US jgwamtcq 2018-05-15 16:41:00 true site/support jgwamtcq templatedata/site/support/data/mobile/how-to-protect-yourself-from-caller-id-spoofing-and-spam-calls 1576529047 2019-12-18 15:48:00 /default/main/internet/fido/STAGING /default/main/internet/fido how-to-protect-yourself-from-caller-id-spoofing-and-spam-calls 1576529085551 2019-12-18 15:48:00 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/how-to-protect-yourself-from-caller-id-spoofing-and-spam-calls templatedata/site/support/data/mobile/how-to-protect-yourself-from-caller-id-spoofing-and-spam-calls 1 true how-to-protect-yourself-from-caller-id-spoofing-and-spam-calls ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted customer how_tos 1526416125986 How to Protect Yourself from Caller ID Spoofing and Spam Calls| Fido Support Protect against caller ID spoofing and spam calls on your Fido mobile phone How to Protect Yourself from Caller ID Spoofing and Spam Calls <p>Caller ID spoofing is when a caller deliberately changes the information transmitted to your caller ID display to disguise their identity, sometimes for unethical reasons.</p> <p>Read on for some helpful tips on protecting yourself from caller ID spoofing or spam calls.</p> <div class="faq-container"> <div class="faq-question"> <h3>Fraudulent Cantonese and Mandarin calls impersonating Fido</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Please be aware some Fido customers are reporting receiving fraudulent calls in Cantonese and Mandarin stating that their account will be shut down and asking for account info. This message is not from Fido.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>General safety and prevention tips</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Keep these in mind for your protection while using your home or mobile phone.</p> <ul> <li>Don&rsquo;t give away your personal information.</li> <li>If you do answer a call from an unknown number, ask for a number you can call them back on.</li> <li>Don&rsquo;t call back or answer calls from unknown numbers.</li> <li>If the call is at all suspicious, it is probably is a scam.</li> <li>If they say they are calling regarding one of your accounts, do not hesitate to ask for further information and call the firm back through the firm&rsquo;s general switchboard number.</li> <li>Be aware that a Caller ID showing a &ldquo;local&rdquo; number no longer means it is necessarily a local caller. If the caller claims to be from a legitimate company or organization, hang up and call them back using a valid number found on their website or on your latest bill if you do business with them.</li> <li>If you answer and the caller (often a recording) asks you to press a button to stop receiving calls, or asks you to say &ldquo;yes&rdquo; in response to a question, just hang up. Scammers often use these tricks to identify, and then target, live respondents, or to use your &ldquo;yes&rdquo; to apply unauthorized charges to your bill.</li> <li>If you answer and the caller asks for payment using a gift card, it&rsquo;s likely a scam. Legitimate organizations like law enforcement will not ask for payment with a gift card.</li> <li>If you have lost money as a result of a scam call, contact your local law enforcement agency for assistance.</li> <li>Use caution if you are being pressured for information immediately.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Protecting against caller ID spoofing and spam calls</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Below are some ways you can prevent caller ID spoofing and spam calls, or handle them if they occur.</p> <h4>Wireless</h4> <ol> <li><strong>Have a Samsung?</strong> Take advantage of their Smart Call function, which lets you know who&rsquo;s calling every time and makes it easy to block unwanted calls.</li> <li><strong>There&rsquo;s an app for that.</strong> With Hiya for Android and iOS, you can benefit from call management options like auto-blocking and reverse phone lookup capabilities.</li> <li><strong>Take advantage of Call Display.</strong> Most Fido Wireless plans come with the Call Display feature, which allows you to see a caller&rsquo;s number on your phone. Click here to learn more about this feature.</li> </ol> <h4>CRTC Resources</h4> <ol> <li><strong>Register with the National Do Not Call List (DNCL)</strong>. This will reduce the number of telemarketing calls you receive.</li> <li><a href="https://www.lnnte-dncl.gc.ca/en/Consumer/Complaint/#!/">File a complaint</a> about any call you received that violated one of the <a href="https://crtc.gc.ca/eng/trules-reglest.htm">Unsolicited Telecommunications Rules</a>.</li> </ol> <p><strong>For additional information and resources</strong>, visit <a href="https://crtc.gc.ca/eng/phone/telemarketing/">crtc.gc.ca/eng/phone/telemarketing</a></p> </div> </div> </div> Appels indésirables et mystification de l’ID de l’appelant | Soutien Fido Protégez-vous contre les appels indésirables et la mystification de l’ID de l’appelant dans le cadre de votre service mobile ou de la Téléphonie résidentielle Appels indésirables et mystification de l’ID de l’appelant <p>La mystification de l&rsquo;identit&eacute; de l&rsquo;appelant se produit lorsqu&rsquo;un appelant modifie d&eacute;lib&eacute;r&eacute;ment l&rsquo;information transmise &agrave; votre syst&egrave;me d&rsquo;affichage des appels pour dissimuler son identit&eacute;, parfois pour des raisons contraires &agrave; l&rsquo;&eacute;thique.</p> <p>Dans cet article, vous trouverez des conseils utiles sur la fa&ccedil;on de vous prot&eacute;ger contre les appels ind&eacute;sirables et la mystification de l&rsquo;identit&eacute; de l&rsquo;appelant.</p> <div class="faq-container"> <div class="faq-question"> <h3>Conseils g&eacute;n&eacute;raux sur la s&eacute;curit&eacute; et la pr&eacute;vention</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>Gardez-les en t&ecirc;te pour rester prot&eacute;g&eacute; lorsque vous utilisez votre mobile ou votre t&eacute;l&eacute;phone r&eacute;sidentiel.</p> <ul> <li>Ne divulguez pas vos renseignements personnels.</li> <li>Si vous r&eacute;pondez &agrave; un appel provenant d&rsquo;un num&eacute;ro inconnu, demandez &agrave; la personne qui appelle un num&eacute;ro o&ugrave; vous pouvez la rappeler.</li> <li>Si l&rsquo;appel provient d&rsquo;un num&eacute;ro inconnu, ne r&eacute;pondez pas et ne rappelez pas.</li> <li>Si l&rsquo;appel est moindrement suspect, il s&rsquo;agit probablement d&rsquo;une tentative de fraude.</li> <li>Si la personne dit qu&rsquo;elle appelle au sujet de l&rsquo;un de vos comptes, n&rsquo;h&eacute;sitez pas &agrave; demander plus de renseignements et &agrave; rappeler au num&eacute;ro principal de l&rsquo;entreprise que cette personne dit repr&eacute;senter.</li> <li>Prenez note que si l&rsquo;afficheur indique un num&eacute;ro &laquo; local &raquo;, cela ne signifie plus n&eacute;cessairement qu&rsquo;il s&rsquo;agit d&rsquo;un appel local. Si l&rsquo;appelant pr&eacute;tend repr&eacute;senter une organisation l&eacute;gitime, raccrochez et rappelez‑le au moyen d&rsquo;un num&eacute;ro valide que vous avez trouv&eacute; sur le site web de l&rsquo;organisation en question, ou encore sur votre derni&egrave;re facture si vous faites d&eacute;j&agrave; affaire avec celle-ci.</li> <li>Si vous r&eacute;pondez et que l&rsquo;appelant (souvent une voix pr&eacute;enregistr&eacute;e) vous demande d&rsquo;appuyer sur un bouton pour arr&ecirc;ter de recevoir des appels ou de dire &laquo; oui &raquo; en r&eacute;ponse &agrave; une question, raccrochez. Les fraudeurs utilisent souvent ces trucs pour identifier et cibler les gens qui leur r&eacute;pondent, ou ils se servent de votre &laquo; oui &raquo; pour appliquer des frais non autoris&eacute;s &agrave; votre facture.</li> <li>Si vous r&eacute;pondez et que l&rsquo;appelant demande un paiement au moyen d&rsquo;une carte-cadeau, il s&rsquo;agit probablement d&rsquo;une tentative de fraude. Les organisations l&eacute;gitimes comme les services de police ne demandent jamais un paiement par carte-cadeau.</li> <li>Si vous avez perdu de l&rsquo;argent &agrave; la suite d&rsquo;un appel frauduleux, communiquez avec votre service de police local afin d&rsquo;obtenir de l&rsquo;aide.</li> <li>Faites preuve de prudence si l&rsquo;on vous demande imm&eacute;diatement de l&rsquo;information avec insistance.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Protection contre les appels ind&eacute;sirables et la mystification de l&rsquo;ID de l&rsquo;appelant</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Voici quelques moyens d&rsquo;emp&ecirc;cher les appels ind&eacute;sirables et la mystification de l&rsquo;identit&eacute; de l&rsquo;appelant, ou de faire face &agrave; de telles situations en cas de besoin.</p> <h4>Sans-fil</h4> <ol> <li><strong>Avez-vous un t&eacute;l&eacute;phone Samsung?</strong> Profitez de la fonction Smart Call, qui vous permet de toujours savoir qui appelle et de bloquer facilement les appels ind&eacute;sirables.</li> <li><strong>Il y a une appli pour &ccedil;a.</strong> Avec Hiya pour Android et iOS, vous pouvez profiter de fonctions de gestion des appels comme le blocage automatique et la recherche invers&eacute;e.</li> <li><strong>Profitez de l&rsquo;Affichage des appels.</strong> La plupart des forfaits sans-fil de Fido comprennent la fonction Affichage des appels qui vous permet de voir le num&eacute;ro de la personne qui vous appelle sur votre appareil. Cliquez ici pour en savoir plus &agrave; propos de cette fonction.</li> </ol> <h4>Ressources offertes par le CRTC</h4> <ol> <li><strong>Inscrivez votre num&eacute;ro sur la Liste nationale de num&eacute;ros de t&eacute;l&eacute;communication exclus (LNNTE)</strong>. Cela r&eacute;duira le nombre d&rsquo;appels de t&eacute;l&eacute;marketing que vous recevez.</li> <li><a href="https://lnnte-dncl.gc.ca/fr/Consumer/Complaint/#!/">Portez plainte</a> au sujet de tout appel que vous recevez qui enfreint l&rsquo;une des <a href="https://crtc.gc.ca/fra/reglest-trules.htm">R&egrave;gles sur les t&eacute;l&eacute;communications non sollicit&eacute;es.</a>.</li> </ol> <p><strong>Pour obtenir des renseignements et des ressources suppl&eacute;mentaires</strong>, visitez <a href="https://crtc.gc.ca/fra/phone/telemarketing/">crtc.gc.ca/fra/phone/t&eacute;l&eacute;marketing</a></p> </div> </div> </div> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How to Protect Yourself from Caller ID Spoofing and Spam Calls

Caller ID spoofing is when a caller deliberately changes the information transmitted to your caller ID display to disguise their identity, sometimes for unethical reasons.

Read on for some helpful tips on protecting yourself from caller ID spoofing or spam calls.

Fraudulent Cantonese and Mandarin calls impersonating Fido

Please be aware some Fido customers are reporting receiving fraudulent calls in Cantonese and Mandarin stating that their account will be shut down and asking for account info. This message is not from Fido.

General safety and prevention tips

Keep these in mind for your protection while using your home or mobile phone.

  • Don’t give away your personal information.
  • If you do answer a call from an unknown number, ask for a number you can call them back on.
  • Don’t call back or answer calls from unknown numbers.
  • If the call is at all suspicious, it is probably is a scam.
  • If they say they are calling regarding one of your accounts, do not hesitate to ask for further information and call the firm back through the firm’s general switchboard number.
  • Be aware that a Caller ID showing a “local” number no longer means it is necessarily a local caller. If the caller claims to be from a legitimate company or organization, hang up and call them back using a valid number found on their website or on your latest bill if you do business with them.
  • If you answer and the caller (often a recording) asks you to press a button to stop receiving calls, or asks you to say “yes” in response to a question, just hang up. Scammers often use these tricks to identify, and then target, live respondents, or to use your “yes” to apply unauthorized charges to your bill.
  • If you answer and the caller asks for payment using a gift card, it’s likely a scam. Legitimate organizations like law enforcement will not ask for payment with a gift card.
  • If you have lost money as a result of a scam call, contact your local law enforcement agency for assistance.
  • Use caution if you are being pressured for information immediately.

Protecting against caller ID spoofing and spam calls

Below are some ways you can prevent caller ID spoofing and spam calls, or handle them if they occur.

Wireless

  1. Have a Samsung? Take advantage of their Smart Call function, which lets you know who’s calling every time and makes it easy to block unwanted calls.
  2. There’s an app for that. With Hiya for Android and iOS, you can benefit from call management options like auto-blocking and reverse phone lookup capabilities.
  3. Take advantage of Call Display. Most Fido Wireless plans come with the Call Display feature, which allows you to see a caller’s number on your phone. Click here to learn more about this feature.

CRTC Resources

  1. Register with the National Do Not Call List (DNCL). This will reduce the number of telemarketing calls you receive.
  2. File a complaint about any call you received that violated one of the Unsolicited Telecommunications Rules.

For additional information and resources, visit crtc.gc.ca/eng/phone/telemarketing