fido/content on false false [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/how-myaccount-subscriber-profiles-work] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;935719826;358606810;7;-1151093806;1668;e57c;2h01;3h37c5f392;4h155fe7da] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=886700297CA691C42F0B034B6A86DB74=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-902343086] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [8af75138-6145c75d-53d1ec0] [X-Forwarded-For] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-RequestState] = [agentId=0x37c5f392&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content how-myaccount-subscriber-profiles-work /nac/#/choose-phone /phones /plans promotions /pages/#/internet mobile/add-ons mobile/travel Network coverage mobile/prepaid-cell-phone-plans tablets /web/page/portal/Fido/Accessories /home-phone /lte-hotspots https://rogersbank.com/en/fido_mastercard_details? MOBILE mobile getcurious getcurious_cbm Tablets tablets setLanguage en Tablets Plan tablets_plan setLanguage en iphone iphone setLanguage en iphone compare iphone_compare setLanguage en INTERNET /homeinternet promotions easyloginriverpage support getcurious_faq Store Locator storelocator fido fido /login /pages/#/logout /web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart # /web/Fido.portal?_nfpb=true&_pageLabel=fido_search&Ntt= signin-interceptor <li class="visible-xs"><a href="/consumer/storelocator">FIND A STORE</a></li> <li class="visible-xs"><a href="/consumer/storelocator">TROUVER UN MAGASIN</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Search</a></li> <li id="shopcart"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></li> <li id="search"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i> Recherche</a></li> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">search</span></a></div> <div id="shopcart-mob"><a title="Shopping cart" href="/web/Fido.portal?_nfpb=true&_pageLabel=ShoppingCart" data-count="$itemsInCart$"><i class="rui-icon-cart"></i><span class="sr-only">shopping cart</span></a></div> <div id="search-mob"><a title="Search" href="#" data-toggle="modal" data-target="#modal-typeahead"><i class="rui-icon-search"></i><span class="sr-only">Recherche</span></a></div> en fr ab bc mb nb nl ns on pe qc sk on =3=srv=10=sn=886700297CA691C42F0B034B6A86DB74=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1

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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [X-dynatrace-Origin-URL] = [https://www.fido.ca/consumer/content/how-myaccount-subscriber-profiles-work] [Accept-Encoding] = [gzip] [True-Client-IP] = [3.236.212.116] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=5000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW4;1415312027;10;935719826;358606810;7;-1151093806;1668;e57c;2h01;3h37c5f392;4h155fe7da] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-Application] = [1%3B1%3B02988af77a4c58f7] [X-ruxit-Apache-ServerNamePorts] = [www.fido.ca:8443] [Cookie] = [dtCookie==3=srv=10=sn=886700297CA691C42F0B034B6A86DB74=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [X-WebLogic-Force-JVMID] = [-902343086] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-DataStream-Session-Id] = [8af75138-6145c75d-53d1ec0] [X-Forwarded-For] = [3.236.212.116, 23.56.172.63] [X-dynaTrace-RequestState] = [agentId=0x37c5f392&pathDepth=1] [Accept-Language] = [en-US,en;q=0.5] content how-myaccount-subscriber-profiles-work on =3=srv=10=sn=886700297CA691C42F0B034B6A86DB74=perc=100000=ol=0=mul=1=app:02988af77a4c58f7=1 /default/main/internet/fido/WORKAREA/common en_US jsecbbs3 2019-05-13 08:31:12 true site/support jsecbbs3 templatedata/site/support/data/billing-account/how-myaccount-subscriber-profiles-work 1630501298 2021-09-08 16:01:03 /default/main/internet/fido/STAGING /default/main/internet/fido how-myaccount-subscriber-profiles-work 1630503124898 2021-09-08 16:01:03 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/billing-account/how-myaccount-subscriber-profiles-work templatedata/site/support/data/billing-account/how-myaccount-subscriber-profiles-work 1 true how-myaccount-subscriber-profiles-work ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Billing & Account Management Management customer faqs 1557750535496 How MyAccount Subscriber Profiles Work | Fido Support Learn more about how a Subscriber profile works, what is a Subscriber profile verses an Account Holder is and more How MyAccount Subscriber Profiles Work <h2>What's the difference between a Subscriber and an Account Holder Profile?</h2> <p>When registering your Fido My Account, there are two profile types that may apply to you: <strong>Account Holder</strong> and <strong>Subscriber</strong>.</p> <p>An Account Number is required for an <strong>Account Holder</strong> registration. Those with an Account Holder profile have full access to manage and view their account (view bill details, change plans/contact info and more).</p> <p>A <strong>Subscriber</strong> profile only requires a valid mobile phone number and is meant for additional wireless lines on the account (to view usage without ability to make changes to the account).</p> <p>All Fido postpaid customers who manually self register to My Account on the website have the option of choosing a profile type. An Account Number is required for an <strong>Account Holder</strong> registration, whereas a Subscriber profile only requires a valid mobile phone number.</p> <h2>Self-serve transactions available to each profile type:</h2> <p>If you're the Account Holder, it's important you register as such in order to have full access to managing your account online. Here is what each profile type has access to:</p> <table class="table-calls-forwarding" border="0" cellspacing="1" cellpadding="5" width="100%"> <tbody> <tr> <th width="30%"><span class="body"><span class="txtb">Transaction </span></span></th><th width="30%" align="center"><span class="body"><span class="txtb">Subscriber Profile </span></span></th><th width="30%"><span class="body"><span class="txtb">Account Holder </span></span></th> </tr> <tr> <td valign="top">View Bill</td> <td align="top" valign="top">No</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Pay Bill<br /></td> <td align="top" valign="top">Yes</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Set Up Automatic Payments</td> <td align="top" valign="top">No</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">View Payment History</td> <td align="top" valign="top">Yes</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Check Usage and Services</td> <td align="top" valign="top">Yes</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Price Plan Change</td> <td align="top" valign="top">No</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Hardware Upgrade</td> <td align="top" valign="top">No</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Update SIM Card</td> <td align="top" valign="top">No</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Change Number</td> <td align="top" valign="top">No</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Change Username (Email)</td> <td align="top" valign="top">Yes</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Change Username (Phone Number)</td> <td align="top" valign="top">No</td> <td valign="top">No</td> </tr> <tr> <td valign="top">Change Password</td> <td align="top" valign="top">Yes</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Change Mobile Recovery Number</td> <td align="top" valign="top">Yes</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Unlink Facebook Account</td> <td align="top" valign="top">Yes</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Change Billing Address</td> <td align="top" valign="top">No</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Change Contact Email Address</td> <td align="top" valign="top">No</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Change Contact Phone Numbers</td> <td align="top" valign="top">No</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Change Contact Language</td> <td align="top" valign="top">No</td> <td valign="top">Yes</td> </tr> </tbody> </table> <h2>How to Switch from a Subscriber Profile to Primary Profile:</h2> <p>First, create a new Fido My Account profile:</p> <ol> <li>Visit our Registration Page. (If currently logged-in, log out before step 1)</li> <li>Select Account Holder</li> <li>Enter 9-digit account number and postal code</li> <li>Click Submit</li> <li>Enter email address to use as your profile username. (You can use the same email as you used for subscriber profile)</li> <li>A verification email will be sent to you</li> <li>Click Set Password button in the email. (Enter new password)</li> <li>Then Click Continue, and you&rsquo;re done!</li> </ol> <p>Your old subscriber profile will be deleted if you use the same email address for your new account holder profile. Otherwise, it will remain active.</p> <p>To learn more, check out <a href="http://www.fido.ca/consumer/content/how-to-register">this article on how to register for Fido My Account</a>.</p> Différence entre abonné et titulaire de compte | Mon compte de Fido Apprenez-en plus sur le fonctionnement d’un profil d’abonné, la différence entre un profil d’abonné et un titulaire de compte et plus encore. Différence entre abonné et titulaire de compte <h2>Quelle est la diff&eacute;rence entre un profil d'abonn&eacute; et de titulaire de compte?</h2> <p>Lors de votre inscription &agrave; Mon Compte de Fido, 2 profils peuvent s&rsquo;appliquer &agrave; vous : <strong>Titulaire de compte et <strong>Abonn&eacute;</strong>.</strong></p> <p>Un num&eacute;ro de compte est requis pour s&rsquo;inscrire comme <strong>titulaire de compte</strong>. Les titulaires de ces profils ont alors un acc&egrave;s complet au compte (consultation des d&eacute;tails d&rsquo;une facture, changement de forfait, modification des coordonn&eacute;es et plus encore).</p> <p>Un profil d&rsquo;<strong>abonn&eacute;</strong> ne requiert qu&rsquo;un num&eacute;ro de sans-fil valide et s&rsquo;adresse aux titulaires de lignes additionnelles (ces clients peuvent voir l&rsquo;utilisation, mais ils ne peuvent pas apporter de modifications au compte).</p> <h2>Transactions en libre-service pour chaque type de profil :</h2> <p>Si vous &ecirc;tes le titulaire de compte, il est important de vous inscrire &agrave; ce titre pour avoir un acc&egrave;s complet &agrave; la gestion de votre compte en ligne. Acc&egrave;s pour chaque type de profil :</p> <table class="table-calls-forwarding" border="0" cellspacing="1" cellpadding="5" width="100%"> <tbody> <tr> <th width="30%"><span class="body"><span class="txtb">Transaction </span></span></th><th width="30%" align="center"><span class="body"><span class="txtb">Abonn&eacute; </span></span></th><th width="30%"><span class="body"><span class="txtb">Titulaire de compte</span></span></th> </tr> <tr> <td valign="top">Consulter la facture</td> <td align="top" valign="top">Non</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Payer la facture</td> <td align="top" valign="top">Oui</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Configurer les paiements automatiques</td> <td align="top" valign="top">Non</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Consulter l&rsquo;historique des paiements</td> <td align="top" valign="top">Oui</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Consulter l&rsquo;utilisation et les services</td> <td align="top" valign="top">Oui</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Changer de forfait</td> <td align="top" valign="top">Non</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Changer d&rsquo;&eacute;quipement</td> <td align="top" valign="top">Non</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Mettre &agrave; jour une carte SIM</td> <td align="top" valign="top">Non</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Changer de num&eacute;ro</td> <td align="top" valign="top">Non</td> <td valign="top">Yes</td> </tr> <tr> <td valign="top">Changer le nom d&rsquo;utilisateur (courriel)</td> <td align="top" valign="top">Oui</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Changer le nom d&rsquo;utilisateur (num&eacute;ro de t&eacute;l&eacute;phone)</td> <td align="top" valign="top">Non</td> <td valign="top">Non</td> </tr> <tr> <td valign="top">Changer le mot de passe</td> <td align="top" valign="top">Oui</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Changer le num&eacute;ro mobile de r&eacute;cup&eacute;ration</td> <td align="top" valign="top">Oui</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Supprimer le lien avec le compte Facebook</td> <td align="top" valign="top">Oui</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Changer l&rsquo;adresse de facturation</td> <td align="top" valign="top">Non</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Changer l&rsquo;adresse courriel de contact</td> <td align="top" valign="top">Non</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Changer le num&eacute;ro de t&eacute;l&eacute;phone de contact</td> <td align="top" valign="top">Non</td> <td valign="top">Oui</td> </tr> <tr> <td valign="top">Changer la langue de communication</td> <td align="top" valign="top">Non</td> <td valign="top">Oui</td> </tr> </tbody> </table> <h2>Comment passer du profil d&rsquo;abonn&eacute; au profil de titulaire de compte :</h2> <p>Vous devrez cr&eacute;er un nouveau profil Mon Compte de Fido :</p> <ol> <li>Rendez-vous sur notre page d&rsquo;inscription. (Si vous avez ouvert une session, fermez-la.)</li> <li>S&eacute;lectionnez Titulaire de compte.</li> <li>Entrez votre num&eacute;ro de compte &agrave; 9 chiffres et votre code postal.</li> <li>Cliquez sur Continuer.</li> <li>Entrez une adresse courriel comme nom d&rsquo;utilisateur. (Vous pouvez utiliser la m&ecirc;me adresse courriel que celle que vous avez entr&eacute;e pour le profil d&rsquo;abonn&eacute;.)</li> <li>Vous recevrez un courriel de v&eacute;rification.</li> <li>Cliquez sur le bouton de r&eacute;initialisation de mot de passe dans le courriel. (Entrez un nouveau mot de passe.) </li> <li>Cliquez ensuite sur Continuer. Le tour est jou&eacute;! </li> </ol> <p>Votre ancien profil d&rsquo;abonn&eacute; sera supprim&eacute; si vous utilisez la m&ecirc;me adresse courriel pour votre profil de titulaire de compte. Sinon, il demeurera actif.</p> <p>Pour en savoir plus, lisez <a href="http://www.fido.ca/consumer/content/how-to-register?setLanguage=fr">cet article sur l&rsquo;inscription &agrave; Mon Compte de Fido</a>.</p> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

How MyAccount Subscriber Profiles Work

What's the difference between a Subscriber and an Account Holder Profile?

When registering your Fido My Account, there are two profile types that may apply to you: Account Holder and Subscriber.

An Account Number is required for an Account Holder registration. Those with an Account Holder profile have full access to manage and view their account (view bill details, change plans/contact info and more).

A Subscriber profile only requires a valid mobile phone number and is meant for additional wireless lines on the account (to view usage without ability to make changes to the account).

All Fido postpaid customers who manually self register to My Account on the website have the option of choosing a profile type. An Account Number is required for an Account Holder registration, whereas a Subscriber profile only requires a valid mobile phone number.

Self-serve transactions available to each profile type:

If you're the Account Holder, it's important you register as such in order to have full access to managing your account online. Here is what each profile type has access to:

Transaction Subscriber Profile Account Holder
View Bill No Yes
Pay Bill
Yes Yes
Set Up Automatic Payments No Yes
View Payment History Yes Yes
Check Usage and Services Yes Yes
Price Plan Change No Yes
Hardware Upgrade No Yes
Update SIM Card No Yes
Change Number No Yes
Change Username (Email) Yes Yes
Change Username (Phone Number) No No
Change Password Yes Yes
Change Mobile Recovery Number Yes Yes
Unlink Facebook Account Yes Yes
Change Billing Address No Yes
Change Contact Email Address No Yes
Change Contact Phone Numbers No Yes
Change Contact Language No Yes

How to Switch from a Subscriber Profile to Primary Profile:

First, create a new Fido My Account profile:

  1. Visit our Registration Page. (If currently logged-in, log out before step 1)
  2. Select Account Holder
  3. Enter 9-digit account number and postal code
  4. Click Submit
  5. Enter email address to use as your profile username. (You can use the same email as you used for subscriber profile)
  6. A verification email will be sent to you
  7. Click Set Password button in the email. (Enter new password)
  8. Then Click Continue, and you’re done!

Your old subscriber profile will be deleted if you use the same email address for your new account holder profile. Otherwise, it will remain active.

To learn more, check out this article on how to register for Fido My Account.