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com.rogers.livesite.controller.form.EmailArticleFormController sendEmailArticle fido/content on false false component.support.content.article. [Cookie] = [dtCookie=6BA22CF6BA7171B97891AAD86751D1A8] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Connection] = [Keep-Alive] [Host] = [www.fido.ca] [Pragma] = [no-cache] [Accept-Encoding] = [gzip] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [1748062852] [True-Client-IP] = [52.87.253.202] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [X-Akamai-Edgescape] = [georegion=288,country_code=US,region_code=VA,city=ASHBURN,dma=511,pmsa=8840,msa=8872,areacode=703,county=LOUDOUN,fips=51107,lat=39.0438,long=-77.4879,timezone=EST,zip=20146-20149,continent=NA,throughput=vhigh,bw=2000,network=aws,asnum=14618,network_type=hosted,location_id=0] [X-dynaTrace] = [FW1;1970801308;-283101021;30603411;2;-283101021;30603411;3] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [X-WebLogic-KeepAliveSecs] = [30] [Cache-Control] = [no-cache, max-age=0] [Proxy-Client-IP] = [52.87.253.202, 184.51.35.233] [X-dynaTrace-Application] = [Fido.ca] [X-Forwarded-For] = [52.87.253.202, 184.51.35.233] bu-lps2con-fx-ffcwrls-05031814 content fido-xtra-faqs on 6BA22CF6BA7171B97891AAD86751D1A8 /default/main/internet/fido/WORKAREA/common en_US jftv60c8 2018-05-02 14:30:47 true site/support jftv60c8 templatedata/site/support/data/mobile/fido-xtra-faqs 1525370041 2018-05-03 13:54:30 /default/main/internet/fido/STAGING /default/main/internet/fido fido-xtra-faqs 1525364096512 2018-05-03 13:54:30 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/fido-xtra-faqs templatedata/site/support/data/mobile/fido-xtra-faqs 1 true fido-xtra-faqs ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted customer regular customer_care faqs 1525283864536 Fido XTRA FAQs | Fido Support FIDO XTRA - find deals and giveaways on food, apparel and entertainment - exclusively on the Fido app. Fido XTRA FAQs <h3>Introducing Fido XTRA - Get new perks every Thursday</h3> <p>Starting May 3rd and rolling out over the next few days, find deals and giveaways on food, apparel and entertainment - exclusively on the Fido app</p> <p>&nbsp;</p> <div class="faq-container"> <div class="faq-question"> <h3>What is Fido XTRA all about?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>It's simple. Eligible Fido customers now get access to new perks every Thursday with Fido XTRA, only on the Fido app. Deals on food, apparel, gear, travel or entertainment are published every Thursday, right here in the Fido app. Some weeks, we will feature a giveaway or a contest for a shot to win cool prizes. So get ready to scream TGIT with Fido XTRA.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Where can I access Fido XTRA?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Fido XTRA is exclusively available through the Fido My Account app via a banner on the homepage, or via the &ldquo;More&rdquo; button at the bottom of the app. Be sure you have the latest version (version 3.2 or greater), available in Google Play or the App Store.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Who gets access to Fido XTRA?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Fido Mobile and Internet customers with active accounts in good standing have access to the perks in Fido XTRA.</p> <p>Prepaid customers and customers with a corporate plan are not eligible for Fido XTRA.</p> <p>In the case of accounts with multiple eligible lines, each user gets their own access to Fido XTRA through the Fido app. If you&rsquo;re the account holder, make sure you redeem the perk in the Fido app on your own line so you&rsquo;re not using the perk of a member on your account!</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>When are new perks released?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>New perks are released every Thursday, and some are available for only a few days. So be sure to check Fido XTRA in the Fido app to ensure you never miss a great deal!</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>How do I redeem my perks?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Within the Fido XTRA section of the Fido app, choose the perk you want to redeem and tap through. You'll then see more details on the perk and the steps to redeem.</p> <p>Redemption methods vary for each perk.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Can I share a promo code with my friends or family?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>If you share a promo code with a friend, just be mindful that some promo codes are unique, so only valid for one use, and you won&rsquo;t be able to use it for yourself.</p> <p>The best way for your friends and family to experience Fido XTRA and great perks themselves is to become a Fido Mobile or Internet customer. They can check out our great phones and plans today!</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What if I miss a perk?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>If you&rsquo;ve missed a perk, no sweat, new perks are right around the corner! And remember, some perks are available for only a few days. The best way to ensure you don&rsquo;t miss any great deals is to check back every Thursday when new perks are released. Get the latest Fido XTRA updates delivered to your inbox, every week: <a href="https://www.fido.ca/consumer/mobile/get-new-perks-and-deals-every-thursday-with-fido-xtra" target="_blank">sign up now</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>I&rsquo;m not a Fido customer, how can I get access to Fido XTRA?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Only Fido Mobile and Internet postpaid customers are eligible for Fido XTRA. Check out our great phones and plans today to sign up!</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Will all locations of a merchant participate in a deal featured in Fido XTRA?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>We do our best, but some merchants may have geographical limitations as well as specific franchisee locations that are not participating. Check the perk&rsquo;s detail page for this kind of information specific to each perk.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Can I use Fido XTRA while travelling?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>The perks offered in Fido XTRA are secured with merchants present in Canada. So if you&rsquo;re travelling within Canada, you can redeem perks offered by merchants at their participating locations, or for online sales, request that the parcel be delivered to where you are. Some merchants have geographical limitations. Check the perk&rsquo;s detail page for the information specific to each perk.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What should I do if I have an issue and cannot redeem a perk? Who should I contact?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>You should first check the redemption information included in the perk details within the Fido XTRA section of the Fido app.</p> <p>If you&rsquo;re having issues redeeming the perk using your promo code from Fido XTRA, contact the merchant directly.For deals provided by Perkopolis, please contact Perkopolis directly:</p> <p>1-888-761-9119 or <a href="mailto:customerservice@perkopolis.com">customerservice@perkopolis.com</a><br />Monday 9 a.m. - 5 p.m. ET<br />Tuesday, Wednesday, Thursday 9 a.m. - 7 p.m. ET<br />Friday 9 a.m. - 5 p.m. ET</p> <p>For any other perk, the merchant offering the perk can assist with the redemption process. Please refer to the merchant&rsquo;s customer service information in the perk details within the Fido XTRA section of the Fido app.</p> <p>If you are unable to get a redemption code in the Fido app, or you are having trouble viewing, you can contact FIDO for support whichever way works best for you. Find your details at <a href="https://www.fido.ca/consumer/contact-us" target="_blank">fido.ca/contactus</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Why can&rsquo;t I see Fido XTRA in the Fido app?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>You will not see Fido XTRA if:</p> <ul> <li>Your account is suspended</li> <li>You do not have the Fido app version 3.2 or greater - update it now!</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>What is Perkopolis?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Some of the perks in Fido XTRA are provided by Perkopolis, the largest provider of discount and benefit programs in Canada.</p> <p><strong>Who do I contact if I need assistance or if I experience problems with the Perkopolis website?</strong></p> <p>If you require assistance while redeeming a Perkopolis offer, or if you experience any problems while using the Perkopolis website, you should <a href="https://www.perkopolis.com/contact-us" target="_blank">contact Perkopolis</a> directly:</p> <p>1-888-761-9119 or <a href="mailto:customerservice@perkopolis.com">customerservice@perkopolis.com</a><br />Monday 9 a.m. - 5 p.m. ET<br />Tuesday, Wednesday, Thursday 9 a.m. - 7 p.m. ET<br />Friday 9 a.m. - 5 p.m. ET</p> </div> </div> </div> XTRA, xtra, Fido XTRA FAQs de Fido XTRA | Soutien Fido FIDO XTRA - découvrez des offres et des cadeaux sur la nourriture, les vêtements et les divertissements - exclusivement sur l'appli Fido. FAQs de Fido XTRA <h3>D&eacute;couvrez Fido XTRA - Obtenez des avantages tous les jeudis</h3> <p>D&egrave;s le 3 mai et dans les prochains jours, d&eacute;couvrez des offres et des cadeaux sur la nourriture, les v&ecirc;tements et les divertissements, exclusivement sur l&rsquo;appli Fido.</p> <p>&nbsp;</p> <div class="faq-container"> <div class="faq-question"> <h3>Qu&rsquo;est-ce que Fido XTRA au juste?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer1" class="collapse"> <div class="faq-answer"> <p>C&rsquo;est simple. Les clients admissibles de Fido ont maintenant acc&egrave;s &agrave; des avantages tous les jeudis avec Fido XTRA, seulement sur l&rsquo;appli Fido.</p> <p>Tous les jeudis, dans l&rsquo;appli Fido, vous trouverez des offres pour tous les go&ucirc;ts : bouffe, v&ecirc;tements, accessoires, voyages ou divertissement. Certaines semaines, on pr&eacute;sentera un cadeau ou un concours pour courir la chance de gagner de super prix. Alors, pr&eacute;parez-vous &agrave; crier &laquo; Youpi, c&rsquo;est jeudi! &raquo;, avec Fido XTRA.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je acc&eacute;der &agrave; Fido XTRA?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer2" class="collapse"> <div class="faq-answer"> <p>Fido XTRA est accessible exclusivement par l&rsquo;appli Mon Compte de Fido, par une banni&egrave;re sur la page d&rsquo;accueil ou par le bouton &laquo; Plus &raquo; au bas de l&rsquo;application. Assurez-vous d&rsquo;avoir la derni&egrave;re version de l&rsquo;appli (version 3.2 ou sup&eacute;rieure), disponible sur Google Play ou dans l&rsquo;App Store.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Qui a acc&egrave;s &agrave; Fido XTRA?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer3" class="collapse"> <div class="faq-answer"> <p>Les clients des services mobile et Internet de Fido qui ont des comptes actifs en r&egrave;gle ont acc&egrave;s aux avantages de Fido XTRA.</p> <p>Les clients des services pr&eacute;pay&eacute;s et ceux qui ont un forfait d&rsquo;entreprise n&rsquo;y sont pas admissibles.</p> <p>Dans le cas des comptes comportant plusieurs lignes admissibles, chaque utilisateur a son propre acc&egrave;s &agrave; Fido XTRA avec l&rsquo;appli Fido. Si vous &ecirc;tes le titulaire du compte, assurez-vous de r&eacute;clamer l&rsquo;avantage dans l&rsquo;appli Fido pour votre propre ligne afin de ne pas utiliser celui d&rsquo;un autre membre de votre compte!</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>&Agrave; quel moment les avantages sont-ils publi&eacute;s?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer4" class="collapse"> <div class="faq-answer"> <p>Les avantages sont publi&eacute;s tous les jeudis et certains ne sont disponibles que pendant quelques jours. Consultez Fido XTRA dans l&rsquo;appli Fido pour vous assurer de ne jamais rater une offre exceptionnelle!</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Comment puis-je r&eacute;clamer mes avantages?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer5" class="collapse"> <div class="faq-answer"> <p>Dans la section Fido XTRA de l&rsquo;appli Fido, choisissez l&rsquo;avantage que vous voulez r&eacute;clamer, puis appuyez dessus. Vous verrez tous les d&eacute;tails de l&rsquo;avantage et les &eacute;tapes sur la fa&ccedil;on de le r&eacute;clamer.</p> <p>Les m&eacute;thodes de r&eacute;clamation varient pour chaque avantage.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je partager un code promotionnel avec mes amis ou ma famille?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer6" class="collapse"> <div class="faq-answer"> <p>Si vous partagez un code promotionnel avec un ami, n&rsquo;oubliez pas que certains codes promotionnels sont uniques, donc valides pour une seule utilisation, et que vous ne pourrez donc pas l&rsquo;utiliser pour vous-m&ecirc;me.</p> <p>La meilleure fa&ccedil;on pour vos amis et votre famille de profiter de Fido XTRA et de ses avantages exceptionnels est de devenir un client des services mobile ou Internet de Fido. Vous pouvez leur demander de jeter un coup d&rsquo;&oelig;il sur nos excellents t&eacute;l&eacute;phones et nos forfaits d&egrave;s aujourd&rsquo;hui!</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que faire si je rate un avantage?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer7" class="collapse"> <div class="faq-answer"> <p>Si vous avez rat&eacute; un avantage, pas de souci, d'autres avantages seront bient&ocirc;t offerts! Et n&rsquo;oubliez pas que certains avantages ne sont disponibles que pendant quelques jours. La meilleure fa&ccedil;on de ne jamais rater d&rsquo;offres exceptionnelles est de consulter votre appli chaque jeudi quand de nouveaux avantages sont publi&eacute;s! Recevez les derni&egrave;res nouvelles de Fido XTRA chaque semaine par courriel : <a href="https://www.fido.ca/consumer/mobile/get-new-perks-and-deals-every-thursday-with-fido-xtra?setLanguage=fr" target="_blank">s&rsquo;abonnez</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Je ne suis pas un client Fido. Comment puis-je acc&eacute;der &agrave; Fido XTRA?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer8" class="collapse"> <div class="faq-answer"> <p>Seuls les clients des services mobile et Internet postpay&eacute;s de Fido sont admissibles &agrave; Fido XTRA. Jetez un coup d&rsquo;&oelig;il sur nos excellents t&eacute;l&eacute;phones et nos forfaits d&egrave;s aujourd&rsquo;hui pour vous abonner!</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Est-ce que tous les &eacute;tablissements commerciaux offriront l&rsquo;offre pr&eacute;sent&eacute;e dans Fido XTRA?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer9" class="collapse"> <div class="faq-answer"> <p>On fait de notre mieux, mais certains commer&ccedil;ants peuvent avoir des limites g&eacute;ographiques, et certains franchis&eacute;s peuvent ne pas participer. Consultez la page des d&eacute;tails de l&rsquo;avantage pour obtenir ce type d&rsquo;information.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Puis-je utiliser Fido XTRA en voyage?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer10" class="collapse"> <div class="faq-answer"> <p>Les avantages offerts dans Fido XTRA sont garantis par des commer&ccedil;ants au Canada. Donc, si vous voyagez au Canada, vous pouvez r&eacute;clamer des avantages offerts par les commer&ccedil;ants &agrave; leurs &eacute;tablissements participants ou, pour les ventes en ligne, vous pouvez demander que le colis soit livr&eacute; l&agrave; o&ugrave; vous vous trouvez. Certains commer&ccedil;ants ont des limites g&eacute;ographiques. Consultez la page des d&eacute;tails de l&rsquo;avantage pour obtenir ce type d&rsquo;information.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Que dois-je faire si j&rsquo;ai un probl&egrave;me et que je ne peux pas r&eacute;clamer un avantage? Avec qui dois-je communiquer?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer11" class="collapse"> <div class="faq-answer"> <p>Vous devriez d&rsquo;abord v&eacute;rifier les renseignements sur la r&eacute;clamation compris dans la page des d&eacute;tails de l&rsquo;avantage, dans la section Fido XTRA de l&rsquo;appli Fido.</p> <p>Si vous avez des probl&egrave;mes &agrave; r&eacute;clamer l&rsquo;avantage en utilisant votre code promotionnel de Fido XTRA, communiquez directement avec le commer&ccedil;ant :</p> <p>1-888-761-9119 ou <a href="mailto:serviceclientele@perkopolis.com">serviceclientele@perkopolis.com</a><br />Lundi, de 9 h &agrave; 17 h (HE)<br />Mardi, mercredi, jeudi, de 9 h &agrave; 19 h (HE)<br />Vendredi, de 9 h &agrave; 17 h (HE)</p> <p>Pour tout autre avantage, le commer&ccedil;ant qui offre l&rsquo;avantage peut vous aider avec le processus de r&eacute;clamation. Veuillez consulter les renseignements sur le service &agrave; la client&egrave;le du commer&ccedil;ant sur la page des d&eacute;tails de l'avantage, dans la section Fido XTRA de l&rsquo;appli Fido.</p> <p>Si vous n'arrivez pas &agrave; obtenir un code de r&eacute;clamation dans l&rsquo;appli Fido, ou si vous avez de la difficult&eacute; &agrave; le voir, vous pouvez communiquer avec FIDO pour avoir de l&rsquo;aide, selon le moyen de communication que vous pr&eacute;f&eacute;rez. Tous les d&eacute;tails &agrave; <a href="https://www.fido.ca/consumer/contact-us?setLanguage=fr" target="_blank">fido.ca/contacteznous</a>.</p> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Je n'arrive pas &agrave; voir Fido XTRA dans l&rsquo;appli Fido. Pourquoi?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer12" class="collapse"> <div class="faq-answer"> <p>Vous ne verrez pas Fido XTRA si :</p> <ul> <li>Votre compte est suspendu.</li> <li>Vous n&rsquo;avez pas la version 3.2 ou sup&eacute;rieure de l&rsquo;appli Fido. Mettez-la &agrave; jour maintenant.</li> </ul> </div> </div> </div> <div class="faq-container"> <div class="faq-question"> <h3>Perkopolis, c'est quoi?</h3> <span class="action"> <em class="rui-icon-plus"></em></span></div> <div id="answer13" class="collapse"> <div class="faq-answer"> <p>Certains des avantages de Fido XTRA sont offerts par Perkopolis, le plus important fournisseur de programmes de rabais et d&rsquo;avantages au Canada.</p> <p><strong>Avec qui dois-je communiquer si j&rsquo;ai besoin d&rsquo;aide ou si j&rsquo;&eacute;prouve des probl&egrave;mes avec le site web de Perkopolis?</strong></p> <p>Si vous avez besoin d&rsquo;aide pour r&eacute;clamer une offre de Perkopolis ou si vous avez des probl&egrave;mes lorsque vous utilisez son site web, communiquez directement avec <a href="https://www.perkopolis.com/contact-us-fr" target="_blank">Perkopolis</a></p> <p>1-888-761-9119 ou <a href="mailto:serviceclientele@perkopolis.com">serviceclientele@perkopolis.com</a><br />Lundi, de 9 h &agrave; 17 h (HE)<br />Mardi, mercredi, jeudi, de 9 h &agrave; 19 h (HE)<br />Vendredi, de 9 h &agrave; 17 h (HE)</p> </div> </div> </div> XTRA, xtra, Fido XTRA 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

Fido XTRA FAQs

Introducing Fido XTRA - Get new perks every Thursday

Starting May 3rd and rolling out over the next few days, find deals and giveaways on food, apparel and entertainment - exclusively on the Fido app

 

What is Fido XTRA all about?

It's simple. Eligible Fido customers now get access to new perks every Thursday with Fido XTRA, only on the Fido app. Deals on food, apparel, gear, travel or entertainment are published every Thursday, right here in the Fido app. Some weeks, we will feature a giveaway or a contest for a shot to win cool prizes. So get ready to scream TGIT with Fido XTRA.

Where can I access Fido XTRA?

Fido XTRA is exclusively available through the Fido My Account app via a banner on the homepage, or via the “More” button at the bottom of the app. Be sure you have the latest version (version 3.2 or greater), available in Google Play or the App Store.

Who gets access to Fido XTRA?

Fido Mobile and Internet customers with active accounts in good standing have access to the perks in Fido XTRA.

Prepaid customers and customers with a corporate plan are not eligible for Fido XTRA.

In the case of accounts with multiple eligible lines, each user gets their own access to Fido XTRA through the Fido app. If you’re the account holder, make sure you redeem the perk in the Fido app on your own line so you’re not using the perk of a member on your account!

When are new perks released?

New perks are released every Thursday, and some are available for only a few days. So be sure to check Fido XTRA in the Fido app to ensure you never miss a great deal!

How do I redeem my perks?

Within the Fido XTRA section of the Fido app, choose the perk you want to redeem and tap through. You'll then see more details on the perk and the steps to redeem.

Redemption methods vary for each perk.

Can I share a promo code with my friends or family?

If you share a promo code with a friend, just be mindful that some promo codes are unique, so only valid for one use, and you won’t be able to use it for yourself.

The best way for your friends and family to experience Fido XTRA and great perks themselves is to become a Fido Mobile or Internet customer. They can check out our great phones and plans today!

What if I miss a perk?

If you’ve missed a perk, no sweat, new perks are right around the corner! And remember, some perks are available for only a few days. The best way to ensure you don’t miss any great deals is to check back every Thursday when new perks are released. Get the latest Fido XTRA updates delivered to your inbox, every week: sign up now.

I’m not a Fido customer, how can I get access to Fido XTRA?

Only Fido Mobile and Internet postpaid customers are eligible for Fido XTRA. Check out our great phones and plans today to sign up!

Will all locations of a merchant participate in a deal featured in Fido XTRA?

We do our best, but some merchants may have geographical limitations as well as specific franchisee locations that are not participating. Check the perk’s detail page for this kind of information specific to each perk.

Can I use Fido XTRA while travelling?

The perks offered in Fido XTRA are secured with merchants present in Canada. So if you’re travelling within Canada, you can redeem perks offered by merchants at their participating locations, or for online sales, request that the parcel be delivered to where you are. Some merchants have geographical limitations. Check the perk’s detail page for the information specific to each perk.

What should I do if I have an issue and cannot redeem a perk? Who should I contact?

You should first check the redemption information included in the perk details within the Fido XTRA section of the Fido app.

If you’re having issues redeeming the perk using your promo code from Fido XTRA, contact the merchant directly.For deals provided by Perkopolis, please contact Perkopolis directly:

1-888-761-9119 or customerservice@perkopolis.com
Monday 9 a.m. - 5 p.m. ET
Tuesday, Wednesday, Thursday 9 a.m. - 7 p.m. ET
Friday 9 a.m. - 5 p.m. ET

For any other perk, the merchant offering the perk can assist with the redemption process. Please refer to the merchant’s customer service information in the perk details within the Fido XTRA section of the Fido app.

If you are unable to get a redemption code in the Fido app, or you are having trouble viewing, you can contact FIDO for support whichever way works best for you. Find your details at fido.ca/contactus.

Why can’t I see Fido XTRA in the Fido app?

You will not see Fido XTRA if:

  • Your account is suspended
  • You do not have the Fido app version 3.2 or greater - update it now!

What is Perkopolis?

Some of the perks in Fido XTRA are provided by Perkopolis, the largest provider of discount and benefit programs in Canada.

Who do I contact if I need assistance or if I experience problems with the Perkopolis website?

If you require assistance while redeeming a Perkopolis offer, or if you experience any problems while using the Perkopolis website, you should contact Perkopolis directly:

1-888-761-9119 or customerservice@perkopolis.com
Monday 9 a.m. - 5 p.m. ET
Tuesday, Wednesday, Thursday 9 a.m. - 7 p.m. ET
Friday 9 a.m. - 5 p.m. ET

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